experience design director

Information Technology Senior Management Forum

<div><div>Posted Date
10/24/2025
</div><div>Description
<div>Product Design Director, Rewards and Benefits
We&rsquo;re currently seeking a Product Design Director to lead our Rewards and Benefits team, part of the Experience Design organization.
The Premium Design team sets the bar for Capital One&rsquo;s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a design leader to join our team and lead our Rewards and Lifestyle Benefits experience. An industry leading rewards and benefits experience is a key differentiator that allows Capital One to win at the top of the market. This role will drive differentiated vision and lead teams to craft exceptional end-to-end web to native experiences. You will also work closely with craft leads, designers, researchers and cross functional teams to push creative boundaries while ensuring business impact and customer value.
The Experience Design team at Capital One is at the forefront of enriching our customers&rsquo; digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you&rsquo;re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we&rsquo;d love to hear from you.<h4 class="jobSectionHeader">
Role Expectations</h4>
As a Director of Rewards and Benefits experiences, you&rsquo;ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You&rsquo;ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.
Here are some of the expected competencies for this role:
Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard
Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations
Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.
Basic Qualifications:<ul><li>
At least 8 years of experience in product design role</li><li>
At least 3 years of experience leading design teams</li></ul>
Preferred Qualifications:<ul><li>
At least 10 years of experience in product design role</li><li>
At least 5 years of experience leading design teams</li><li>
Experience in a design toolkit that spans product design, service design, design strategy and content design</li><li>
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market</li><li>
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models</li><li>
Experience working within a design system</li><li>
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions</li><li>
Expertise with design and prototyping tools such as Figma</li><li>
Experience managing an interdisciplinary design team</li><li>
Proficiency in business case development, grounding product and user experience decisions to business value</li><li>
Exceptional written and verbal communication skills</li><li>
Exceptional interpersonal skills and relationship building across complex organizations</li><li>
Exceptional people management and development skills</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $226,000 - $257,900 for Director, Design 

New York, NY: $246,500 - $281,300 for Director, Design 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Product Design Director, Rewards and Benefits
We&rsquo;re currently seeking a Product Design Director to lead our Rewards and Benefits team, part of the Experience Design organization.
The Premium Design team sets the bar for Capital One&rsquo;s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a design leader to join our team and lead our Rewards and Lifestyle Benefits experience. An industry leading rewards and benefits experience is a key differentiator that allows Capital One to win at the top of the market. This role will drive differentiated vision and lead teams to craft exceptional end-to-end web to native experiences. You will also work closely with craft leads, designers, researchers and cross functional teams to push creative boundaries while ensuring business impact and customer value.
The Experience Design team at Capital One is at the forefront of enriching our customers&rsquo; digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you&rsquo;re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we&rsquo;d love to hear from you.<h4 class="jobSectionHeader">
Role Expectations</h4>
As a Director of Rewards and Benefits experiences, you&rsquo;ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You&rsquo;ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.
Here are some of the expected competencies for this role:
Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard
Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations
Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.
Basic Qualifications:<ul><li>
At least 8 years of experience in product design role</li><li>
At least 3 years of experience leading design teams</li></ul>
Preferred Qualifications:<ul><li>
At least 10 years of experience in product design role</li><li>
At least 5 years of experience leading design teams</li><li>
Experience in a design toolkit that spans product design, service design, design strategy and content design</li><li>
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market</li><li>
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models</li><li>
Experience working within a design system</li><li>
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions</li><li>
Expertise with design and prototyping tools such as Figma</li><li>
Experience managing an interdisciplinary design team</li><li>
Proficiency in business case development, grounding product and user experience decisions to business value</li><li>
Exceptional written and verbal communication skills</li><li>
Exceptional interpersonal skills and relationship building across complex organizations</li><li>
Exceptional people management and development skills</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $226,000 - $257,900 for Director, Design 

New York, NY: $246,500 - $281,300 for Director, Design 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>
</div><div>Salary
226,000.00 - 257,900.00 Annual
</div><div></div><div><div>Type<div>
Full-time</div></div></div></div>

Product Design Director, Rewards and Benefits

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Job Overview
The Director of Experience will lead the design, delivery, and continuous improvement of customer and user experiences across all webook.com touchpoints. This role blends strategy, design thinking, and operational excellence to ensure seamless, engaging, and consistent experiences for both B2B and B2C audiences.
You will collaborate closely with all relevant departments to translate user insights into impactful experience improvements that drive satisfaction, loyalty, and business growth.
Key Responsibilities:
Experience Strategy &amp; Execution<ul>
<li>
Translate the company&rsquo;s customer experience vision into actionable plans and measurable outcomes.</li>
<li>Lead initiatives to enhance end-to-end customer and user journeys across digital and service channels.</li>
<li>Stay ahead of experience trends, best practices, and emerging technologies to guide innovation.</li>
<li>Develop and manage the experience roadmap and related budgets.</li>
</ul>
Team Leadership &amp; Development<ul>
<li>
Collaborate with multidisciplinary team of UX designers, researchers, and journey specialists.</li>
<li>Manage The customer support leads to enhance service standards and ensure alignment with experience goals.</li>
<li>Foster a culture of empathy, collaboration, and innovation within the experience function.</li>
</ul>
Experience Design &amp; Research<ul>
<li>
Lead customer journey mapping, persona development, and service blueprinting activities.</li>
<li>Oversee research programs to uncover user needs, pain points, and opportunities for improvement.</li>
<li>Define and monitor experience KPIs and customer satisfaction metrics (CSAT, NPS, CES).</li>
</ul>
Customer Support &amp; Operations<ul>
<li>
Manage the Support team to enhance self-service capabilities and streamline customer interactions.</li>
<li>Support implementation of new tools and automation to improve efficiency and response times.</li>
<li>Ensure consistent communication standards and escalation processes are in place.</li>
</ul>
Technology &amp; Experience Tools<ul>
<li>
Partner with IT and Product teams to implement and optimize CX and UX tools (CRM, chatbots, analytics, feedback systems).</li>
<li>Support the integration of AI-driven customer support tools, personalization, automation, and sentiment analysis tools.</li>
<li>Champion data-informed decision-making by leveraging experience analytics and insights.</li>
</ul>
Cross-functional Collaboration<ul>
<li>
Work closely with Product, Marketing, and Operations to ensure experience strategy aligns with business priorities.</li>
<li>Translate customer insights into actionable recommendations that influence product and service design.</li>
<li>Establish feedback loops across departments to ensure continuous improvement.</li>
</ul>
Requirements<ul>
<li>
8+ years of experience in customer or user experience, service design, or related field.</li>
<li>3&ndash;5 years of leadership experience managing cross-functional or design-focused teams.</li>
<li>Proven record of improving customer experience within digital platforms (SaaS, e-commerce, or tech-driven organizations).</li>
<li>Strong understanding of UX, journey mapping, and design thinking methodologies.</li>
<li>Experience implementing experience measurement frameworks (NPS, CSAT, CES, VOC).</li>
<li>Solid grasp of omnichannel experience management and digital experience technologies.</li>
<li>Excellent stakeholder management, communication, and presentation skills.</li>
<li>Bachelor&rsquo;s degree required; Master&rsquo;s in a related field preferred.</li>
<li>Familiarity with agile delivery environments.</li>
<li>Experience working in fast-paced, high-growth environments is a plus.</li></ul></div>

Director of Experience

JPMorganChase

<div>JOB DESCRIPTION 
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Operations - Servicing, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities<ul><li>
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices</li><li>
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction</li><li>
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making</li><li>
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users</li><li>
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings</li><li>
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking</li></ul>
Required qualifications, capabilities and skills<ul><li>
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services</li><li>
Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)</li><li>
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels</li><li>
Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making</li><li>
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences</li><li>
Prior experience designing applications within complex business domains.</li><li>
Understanding of Human-Computer Interaction or related field.</li><li>
Experience working in Agile, cross-functional teams, interacting with business, product and engineering stakeholders.</li><li>
Examples of work that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcome</li></ul>
Preferred qualifications, capabilities and skills<ul><li>
Familiarity with accessibility standards.</li><li>
Skills in facilitating workshops or design sprints.</li><li>
Experience building out or contributing to design systems. 
</li></ul>ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Experience Design Senior Associate - Operations

<div>JOB DESCRIPTION 
Join us to shape the future of design talent at JPMorgan Chase through impactful global development programs.
As an Experience Design Senior Associate within the Design Strategy Team, you will promote the creation and delivery of a scalable Design Development Program for entry-level designers in India and the United States. You will collaborate with cross-functional leaders to implement innovative practices that support the growth and success of junior design talent.
Job responsibilities<ul><li>
Lead and manage large-scale, cross-functional programs to recruit, engage, and develop junior-level designers</li><li>
Provide subject matter expertise to teams across HR, Recruitment, Design, Product, Technology, and Data &amp; Analytics</li><li>
Communicate and facilitate meetings to ensure progress, clarify next steps, and resolve barriers</li><li>
Develop and facilitate onboarding and development workshops for junior designers</li><li>
Create compelling presentation materials and resources for internal and external audiences</li><li>
Oversee vendor onboarding and manage program and vendor budgets in compliance with firmwide policies</li><li>
Define, track, and report on program impact using qualitative and quantitative measures</li></ul>
Required qualifications, capabilities, and skills<ul><li>
Bachelor&rsquo;s degree (BFA or BA) in a relevant discipline</li><li>
Minimum of two years&rsquo; experience in user experience, design thinking, design research, or program management</li><li>
Skilled in methodologies and tools from Behavioral Design, Interaction Design, Graphic Design, Service Design, Data Visualization, Strategy, Psychology, Ethnography, Human-Centered Design, or Systems Thinking</li><li>
Proficient with Adobe Creative Suite, Figma, PowerPoint, and related design software</li><li>
Excellent written and verbal communication skills</li><li>
Demonstrates initiative, works independently, and collaborates effectively within teams</li><li>
Able to assess tradeoffs, resolve problems efficiently, and escalate issues as needed</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Proven ability to rapidly learn and adapt when working with internal domain experts</li><li>
Familiarity with agile and lean development processes</li><li>
Portfolio showcasing a range of successful design projects</li><li>
Experience working in a global or multicultural environment</li></ul>
ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Experience Design Senior Associate - Program Management

<div>JOB DESCRIPTION 
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President within the Design and Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities<ul><li>
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas</li><li>
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.</li><li>
Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion</li><li>
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions</li><li>
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels</li></ul>
Required qualifications, capabilities, and skills<ul><li>
5+ years of experience or equivalent expertise in user experience design or similar roles with at least 3 years of experience managing a design team of 3+ people</li><li>
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes</li><li>
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions</li><li>
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making</li><li>
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience</li><li>
2+ years of financial domain experience</li><li>
Working experience of Research and Content design</li><li>
Experience with US based companies and helping them build team/structure in India</li><li>
3+ years of working within complex/mature design systems.</li><li>
More emphasis on systems design and service design (over visual or UI design)</li><li>
3+ years of collaborative design with cross functional peers</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Examples of recent work/portfolio samples required to be presented</li></ul>
ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Experience Design Vice President

<div>JOB DESCRIPTION 
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an individual contributor Vice President of Experience Design in Small Business Payments, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities<ul><li>
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas</li><li>
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.</li><li>
Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion</li><li>
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions</li><li>
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels</li></ul>
Required qualifications, capabilities, and skills<ul><li>
5+ years of experience or equivalent expertise in user experience design or similar roles</li><li>
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes</li><li>
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions</li><li>
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making</li><li>
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience</li><li>
Highly autonomous when executing against the priorities of the team and the firm</li><li>
High attention to detail across all disciplines of UX design</li><li>
Proven track record of managing stakeholders effectively</li><li>
Excels at providing and receiving feedback; thrives in a team setting</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Skilled at building design rationales in order to influence key decisions</li><li>
Strong understanding of end-to-end service blueprinting</li><li>
Possesses a strong growth mindset</li></ul>
ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
As part of the newly established HR Modernization organization, the Executive Director of HR Colleague Experience Design &amp; Governance will be accountable for providing a unifying control tower structure and governance to prioritization of initiatives and enablement of business processes .
With the goal of accelerating business outcomes, enriching Colleague Experiences and ensuring efficiency in application of Technology and Process Innovation toward the HR sponsored strategy.
Major Responsibilities include:<ul><li>
Maintain and adapt the HR Technology Landscape Roadmap of Current and Future State (integrated application set, vendor and service provider list and requested functionality) aligning to a clear demand signal for HR Technology (DDAT) org and against the HRLT Strategy. Be a thought leader on user interface alignment, AI infusion into approach and simplifying the overall experience</li><li>
Provided a central point for bespoke intake requests within HR and from Business and HR Tech to establish and uphold a unifying approach to request intake management, governance of project and program execution results, service level agreements and tie to a set communication, utilization and change management discipline imbedded within the HR Modernization as a space to achieve HRLT and Business commitments</li><li>
Manage a team of 6-8 Enablement Lead roles tied to distinct HR areas (TA, TM, L&amp;D, TR, Colleague Insights/Analytics, Payroll/Shared Services, Colleague &amp; Labor Relations, Change/Comms/Inclusion) and provide a direct conduit for Business Input through 4-5 Colleague Experience Client Relationship Leads across COE areas to (Aetna, HCD+PBM+Specialty RX, Retail, Shared Services), plus agreed to project support areas
</li><li>Be a key thought partner with VP of HR Modernization and tied to VP of HR Technology and work closely with multiple vendor relationships (e.g., Workday, ServiceNow, Tableau&hellip;) Provide Quality and Control measurement and discipline to expand ROI of all investments
</li><li>Build and adapt work process/policy mapping frameworks for a Moments that Matter vision by unique Colleague Persona (role, tenure, point of work journey) tied to a unifying CVS Health Colleague experience baseline with adaptation to bespoke business requirements</li></ul>
Required Qualifications<ul><li>
15+ years of proven experience in program management, project management, or organizational change management.</li><li>
Experience deploying and transforming HR Technical Roadmaps, Core, Talent, Total Rewards (e.g., Workday, Phenom)</li><li>
10+ years of leadership experience, preferably in a highly matrixed organization.</li><li>
Demonstrated experience in developing and implementing governance frameworks and reporting structures.</li><li>
Proficiency in project management tools and methodologies.</li><li>
Strong analytical and problem-solving skills, with a focus on results and continuous improvement.</li><li>
Strong leadership skills with the ability to influence and drive change across diverse teams.</li><li>
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.</li></ul>
Preferred Qualifications<ul><li>
Significant project management experience</li><li>
Consultative experience</li><li>
HR leadership experience supporting VP+ strongly preferred</li><li>
The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company&rsquo;s business, as well as significant interaction with all the business leaders.</li><li>
Ability to build strong relationships with multiple partners, coach and develop colleagues at all levels</li><li>
Critical thinking skills. Ability to develop, document, and effectively communicate strategies.</li></ul>
Education
Bachelor's Degree Required
Master's Degree Preferred
Pay Range
The typical pay range for this role is:
$131,500.00 - $303,195.00 
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/20/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Executive Director, HR Colleague Experience Design & Governance

Search 10000+ Experience design director jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 experience design director jobs NEAR_ME

Product Design Director, Rewards and Benefits

Director of Experience

Experience Design Senior Associate - Operations

Experience Design Senior Associate - Program Management

Experience Design Vice President

Experience Design Vice President

Executive Director, HR Colleague Experience Design & Governance