experience designer

Ardent Eagle Solutions

<div>Overview:
<div>
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.</div>
Background:
<div>
Ardent Eagle Solutions (AES) is seeking a <b>Customer Experience Designer</b> to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.</div>
Responsibilities:
<ul><li>Conceptualize, design, and develop <b>end-to-end customer experience pathways</b> across systems and services</li><li>
Define and document <b>customer journeys</b>, touchpoints, and interaction models</li><li>
Provide leadership and guidance on <b>user experience (UX) best practices</b>, establishing standards for use across development teams</li><li>
Translate user needs and behavioral insights into <b>actionable design strategies and solutions</b></li><li>
Conduct and support <b>customer research activities</b>, including surveys, usability testing, and user studies</li><li>
Analyze qualitative and quantitative data to inform <b>design decisions and experience improvements</b></li><li>
Develop and present <b>data-driven recommendations</b> to stakeholders and program leadership</li><li>
Create design artifacts, including:<ul><li>
Wireframes</li><li>
Storyboards</li><li>
Functional specifications</li><li>
Experience maps and user flows</li></ul></li><li>
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation</li><li>
Evaluate and assess the <b>feasibility and impact</b> of customer experience initiatives</li><li>
Enhance and refine <b>testing methodologies</b>, incorporating innovative techniques to improve user experience outcomes</li><li>
Serve as a <b>champion for user-centered design</b>, advocating for best practices throughout the development lifecycle</li></ul>
Qualifications:
<ul><li>Approximately <b>6 years of experience</b> in customer experience (CX), user experience (UX), service design, or a related field</li><li>
Demonstrated experience designing and implementing <b>user-centered design solutions</b></li><li>
Strong understanding of <b>human-centered design principles</b>, usability, and accessibility standards</li><li>
Experience conducting <b>user research and translating findings into design improvements</b></li><li>
Ability to synthesize complex data into <b>clear, actionable insights and recommendations</b></li><li>
Proficiency in developing design documentation and artifacts to guide implementation</li><li>
Strong collaboration and communication skills, with the ability to influence cross-functional teams</li></ul>
Education:
<div><b>
Bachelor&rsquo;s Degree (BA/BS)</b> in Design, Human-Computer Interaction, Psychology, Communications, or a related field</div><ul><li><i>
Equivalent combination of education and relevant experience may be considered in lieu of a degree</i></li></ul>
Certification(s):
<ul><li>Certified Usability Analyst (CUA)</li><li>
Human-Centered Design (HCD) or UX certifications</li><li>
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)</li></ul>
Compensation:
<div>
The compensation range for this position is $100,000 - $135,000 per year. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.</div><div></div><div><b><br>
Compensation Disclaimer:</b><br>
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company&rsquo;s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.</div>
Location and Work Hours:
<div>
This is a <b>fully remote position</b>, and employees are not required to report to a physical office. Candidates must be able to work independently in a remote environment and maintain a reliable internet connection.</div><div></div><div><br>
Standard working hours are based on a <b>40-hour work week</b>, Monday through Friday, with expectations to be available during established business hours as determined by the team or client.</div>
Benefits and EEO:
<div><b>
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:</b></div><ul><li>
Medical/Dental/Vision Coverage</li><li>
Matching 401(k) Plan</li><li>
Continuing Education Assistance</li><li>
Paid Time Off</li></ul><div><i>
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. </i><i>Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.</i></div><div></div><div><b><br>
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.</b></div></div>

Customer Experience Designer

Power Home Remodeling

<div><p><b>POSITION SUMMARY:</b></p>
<p>The User Experience (UX) Designer role offers opportunities to apply growing skills to more complex and impactful projects. This role works with multiple teams and contributes to the design and development of user experiences for web and native applications. The UX Designer takes on more responsibility by demonstrating independent problem-solving and decision-making while still receiving occasional guidance from senior designers and team leads. The individual focuses on creating user-centered designs that balance functionality and aesthetics, iterating on ideas to refine usability and ensure alignment with business goals. The individual will learn a deeper understanding of responsive design principles, prototyping techniques, and the application of design systems.</p>
<p><b>JOB RESPONSIBILITIES/ESSENTIAL DUTIES:</b></p>
<ul><li>Work on projects for 1-2 teams to tackle moderately complex design challenges independently.</li>
<li>Create user flows, prototypes, and high-quality visual designs that align with user needs and business goals.</li>
<li>Actively participate in design reviews and SCRUM ceremonies and incorporate feedback to refine work.</li>
<li>Provide constructive feedback to peers and contribute to improving team processes and outputs.</li>
<li>Manage and execute design tasks independently to produce detailed UX artifacts that support development and project goals.</li>
<li>Ensure designs align with responsive design principles and design system standards.</li>
<li>Apply and contribute to the design system by utilizing and occasionally suggesting improvements to existing components.</li>
<li>Use tools like Figma to create consistent, scalable designs that meet team standards and user expectations.</li>
<li>Understand the &ldquo;why&rdquo; behind business goals and align your design decisions accordingly.</li>
<li>Collaborate with product managers, developers, and other stakeholders to ensure designs are feasible and impactful.</li>
<li>Handle other duties as assigned to meet evolving organizational needs.</li>
</ul>
<p><b>REQUIRED SKILLS AND ABILITIES</b></p>
<ul><li>Proficiency in UX design tools, user research, and wire-framing techniques.</li>
<li>Has a basic understanding of front-end development concepts to collaborate effectively with developers.</li>
<li>Ability to work within a SCRUM environment and build positive relationships across teams.</li>
<li>Demonstrates independent decision-making to solve moderately complex design challenges.</li>
<li>Produces high-quality work with minimal revisions and manages tasks efficiently.</li>
<li>Enthusiasm for learning new tools, techniques, and methodologies to improve design processes.</li>
</ul>
<p><b>EDUCATION AND EXPERIENCE:</b></p>
<ul><li>Bachelor&rsquo;s degree in UX design, human-computer interaction, or a related field, or equivalent professional experience.</li>
<li>At least two (2) years of experience in UX design, applying design principles to real-world projects.</li>
</ul>
<p><b>REQUIRED LICENSES AND CERTIFICATIONS:</b><br>
 N/A</p>
<p><b>WORK ENVIRONMENT:</b></p>
<ul><li>The UX Designer works in an office or home office environment.</li>
<li>No travel is required.</li>
</ul>
<p><b>SALARY AND BENEFITS:</b></p>
<ul><li>Full medical, dental, life, and disability insurance plans tailored to your needs and those of your family.</li>
<li>A competitive 401(k) retirement savings program matched by Power.</li>
<li>Competitive salary</li>
<li>All the tech you need &ndash; We&rsquo;ll pay for the necessary hardware and software, ensuring you have the latest versions.</li>
<li>Personal development &ndash; Courses, books, and conferences.</li>
<li>Paid parental leave &ndash; We offer paid parental leave to welcome new family members.</li>
<li>Nitro Create &ndash; Power's own tech conference (twice per year).</li></ul><br>
<p>
</p><p><i>Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the </i><i>accommodation</i><i> request to</i><i> </i><i>recruiting@powerhrg.com</i></p></div>

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