experience specialist

Leprino Foods

<p></p><div><div><div><div><div><div><div><p>Employee Experience Specialist
</p></div></div></div></div><div><div><div><div>Denver, CO USA
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>31601
</div></div></div></div><div><div><div><div><b>No of Openings:
</b></div></div></div></div><div><div><div><div><b>Posted Date: </b>Feb 10, 2026
</div></div></div></div><div><div><div><div><b>Job Function: </b>Human Resources
</div></div></div></div><div><div><div><div><b>Description:
</b><div>Within our Corporate Human Resources team in Denver, Leprino is seeking an <b>Employee Experience Specialist</b> to help shape programs that support connection, growth, and recognition across the organization! This role blends program coordination, systems support, and thoughtful execution to strengthen how employees experience key moments throughout their journey.</div><br>
<div></div>
<div>
At Leprino, starting compensation for this role typically ranges between <b>$66,000 </b>and<b> $73,000. </b>This position has an annual target bonus of <b>5%</b>.</div><br>
<div></div>
<div><b>
What You&rsquo;ll Do:</b></div>
<ul>
<li>Build and support enterprise-wide employee experience programs that strengthen recognition, growth, and connection across Leprino.</li>
<li>Administer and support SuccessFactors talent modules in partnership with IT, including Performance Management and Succession Planning cycles.</li>
<li>Create, maintain, and update ad hoc reports that support talent and employee experience initiatives.</li>
<li>Coordinate communications, materials, and training that support key talent management processes.</li>
<li>Design and deliver clear, engaging training content tied to core people programs for diverse audiences.</li>
<li>Serve as a key facilitator and co-owner of Corporate New Hire Orientation, ensuring a consistent and welcoming experience.</li>
<li>Administer and evolve Leprino&rsquo;s in-house LeprinoAppreciates! recognition platform, including configuration, reporting, and ongoing improvements.</li>
<li>Coordinate formal recognition and service anniversary programs across locations.</li>
<li>Support employee engagement and lifecycle survey processes, including project coordination, data synthesis, and follow-up support.</li>
<li>Develop and manage ad hoc surveys that surface employee insights and inform improvement efforts.</li>
<li>Partner with external vendors to support survey platforms and employee experience tools.</li>
<li>Support Better Together initiatives through LMS administration, Champion Program coordination, and quarterly facilitation with division leads.</li>
<li>Build and maintain cultural awareness toolkits, learning materials, and communications that encourage inclusion and connection.</li>
<li>Process and reconcile L&amp;OD vendor invoices and support operational coordination across the team.</li></ul><br>
<div></div>
<div><b>
You Have At Least (Required Qualifications):</b></div>
<ul>
<li>A Bachelor&rsquo;s degree in Talent Management, Human Resources, Organizational Development, or a related HR-focused field, or equivalent experience.</li>
<li>At least 2 years of experience in an HR-related role, with exposure to corporate or enterprise environments.</li>
<li>Hands-on experience supporting or administering HR or talent management systems, such as performance or succession tools.</li>
<li>Experience coordinating programs, projects, or processes that involve multiple partners or vendors.</li></ul><br>
<div></div>
<div><b>
We Hope You Also Have (Preferred Qualifications):</b></div>
<ul>
<li>Experience supporting or administering performance or succession planning programs.</li>
<li>Familiarity with SuccessFactors, Microsoft Suite (Powerpoint and Excel)</li></ul><br>
<div></div>
<div>
At Leprino, we believe in equal employment opportunity and make employment decisions based on each individual&rsquo;s unique talents, experience, skills, and knowledge; we do not discriminate on the basis of any personal characteristics. We know we are better together and are committed to creating an inclusive and supportive culture in which all employees can thrive.</div><br>
<div></div>
<div><b>
Offering You In Return:</b></div>
<div>
A chance to be part of a global team of individuals passionate about producing and delivering high-quality products that help feed and nourish families around the world. Leprino could not be where it is today without our incredible employees. That is why we share in our success together by rewarding you for your hard work. Hiring great people who are in it for the long run is our goal. Through competitive salaries and bonuses, life, medical/dental/vision coverage, voluntary benefits, employee assistance programs, wellness incentives, tuition assistance, vacation, ten paid holidays, sick time, paid parental leave, annual merit increases, as well as the LFC Profit-Sharing &amp; 401(k) plan. Your impact will be noticed and rewarded, as you seek to further our company, our customers, and one another.</div><br>
<div></div>
<div><b>
Our Story:</b></div>
<div>
Leprino&rsquo;s history dates back to the 1950s, when Jim Leprino first started making small batches of mozzarella for local markets and eateries in the Little Italy neighborhood of Denver. We&rsquo;ve grown a bit since then. Today, Leprino is the world&rsquo;s largest manufacturer of mozzarella and lactose, and a leading producer of whey protein. Still owned by the Leprino family, our sights are set to be the &ldquo;World&rsquo;s Best Dairy Food and Ingredient Company.&rdquo; From a small corner grocery store we have grown to over 5,500 employees throughout the globe. Will you join us on our journey?</div>
</div></div></div></div><div><div><p><b>Leprino uses Psychemedics for a 90-day hair follicle drug test as a pre-employment screening tool and also participates in E-Verify. Some positions at the Denver corporate office may require Personal Protective Equipment (PPE) based on role and location.</b><br>
</p></div></div><p><br>
<b>Nearest Major Market: </b>Denver</p></div></div></div><p></p>

Employee Experience Specialist

Mudad

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  Mudad is a semi-governmental company established in alignment with the National Transformation Program 2020. Specializing in financial technologies, Mudad offers innovative digital solutions to optimize payroll systems and simplify payroll management. Our platform aims to enhance the quality and efficiency of payroll administration for small and medium-sized businesses in Saudi Arabia. We are committed to supporting the growth of enterprises across the Kingdom through advanced technology solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a full-time on-site role based in Riyadh for a Customer Experience Specialist. In this role, you will manage customer inquiries, provide exceptional support, and ensure the timely resolution of customer issues. You will actively engage with customers to gather feedback, enhance satisfaction, and continuously improve the overall customer experience.
 </p>
 <p>
  The role also involves designing customer experiences for new products, aligning performance metrics with marketing campaigns, and building and updating customer journey maps across digital channels. You will contribute to enhancing the user interface (UI) to ensure a seamless and intuitive customer experience. Additionally, you will collaborate with cross-functional teams to address customer needs, drive service improvements, and support overall business growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Proven customer service skills, including effective communication, problem-solving, and relationship-building abilities.
 </p>
 <p>
  Hands-on experience with customer support tools and CRM platforms, with the ability to manage and resolve customer issues efficiently.
 </p>
 <p>
  Experience in designing and enhancing Customer Experience (CX) initiatives, including building and optimizing customer journey maps across digital channels.
 </p>
 <p>
  Understanding of UX/UI principles and the ability to contribute to improving digital user experiences.
 </p>
 <p>
  Ability to align key performance indicators (KPIs) with customer experience initiatives and marketing campaigns, and analyze results to support data-driven decisions.
 </p>
 <p>
  Strong analytical skills to assess customer feedback and performance data, providing actionable insights for continuous service improvement.
 </p>
 <p>
  Strong organizational skills with the ability to manage multiple priorities and customer accounts effectively.
 </p>
 <p>
  Proficiency in spoken and written Arabic and English.
 </p>
 <p>
  Ability to collaborate cross-functionally while maintaining strong attention to detail.
 </p>
 <p>
  Experience in the financial services or technology (FinTech) sector is a plus.
 </p>
 <p>
  Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Posting Date: 11 February 2026
 </p>
 <p>
  Application Deadline: 24 February 2026
 </p>
</div>


Customer Experience Specialist

GBTA

<div><p><b>Web Experience Specialist </b>- <b>REMOTE POSITION</b></p><p></p><p><b><br>
JOB SUMMARY</b></p><p></p><p><br>
The Web Experience Specialist manages the day-to-day operations of the website, ensuring a seamless, optimized, and brand-aligned user experience. This role supports UX improvements, executes SEO and CRO strategies, and collaborates with the web development agency and internal teams to maintain site accuracy and performance.</p><p><br>
<br>
At GBTA, we put people first &ndash; we value collaboration, innovation, and adaptability along with global diversity, respect and empathy. As a member of our team, you&rsquo;ll have the opportunity to grow your skills and career in an entrepreneurial environment and make a meaningful impact on the industry and professionals we serve.</p><p></p><p><b><br>
RESPONSIBILITIES</b></p><br>
<p></p>
<ul>
<li>Manage day-to-day website updates, content publishing, and quality assurance within the CMS. Responsible for overseeing the content presented on all GBTA websites.</li>
<li>Implement on-page SEO enhancements, including metadata, internal linking, and structured content improvements.</li>
<li>Support conversion rate optimization (CRO) initiatives through A/B testing and performance monitoring.</li>
<li>Coordinate with the web development agency on technical updates, enhancements, and troubleshooting.</li>
<li>Identify UX/UI improvement opportunities and support implementation through documentation and testing.</li>
<li>Monitor site performance and user behavior analytics to recommend content or structural improvements.</li>
<li>Maintain consistency with brand design guidelines across site components and assets.</li>
<li>Other duties as assigned.</li></ul><br>
<p></p>
<p><b>
REQUIREMENTS</b></p><br>
<p></p><ul>
<li>
Associate&rsquo;s degree or equivalent experience.</li>
<li>2-4 years of webpage management experience.</li>
<li>Superior organization skills, and an ability to manage multiple projects in a super-fast paced environment.</li>
<li>Excellent communication, organizational, and analytical skills with strong attention to detail with a QA mindset.</li>
<li>Ability to work independently and collaborate with a team.</li>
<li>Strong knowledge of Content Management Systems (CMS) &ndash; preferably advanced experience with WordPress.</li>
<li>Good understanding of site architectures, Google Analytics, and UX/UI principles and accessibility standards.</li>
<li>Strong knowledge of HTML5/CSS3 creation and editing.</li>
<li>Strong knowledge of Adobe Creative Suite (specifically Photoshop, Illustrator, InDesign, and Dreamweaver).</li>
<li>Strong communication skills and must be able respond to internal staff requests in a clear and effective manner.</li></ul><br>
<p></p>
<p><b>
PREFERRED EXPERIENCE AND SKILLS</b></p><br>
<p></p><ul>
<li>
Bachelor's degree.</li>
<li>Association and/or travel industry knowledge preferred.</li>
<li>Multi-lingual is a plus.</li>
<li>Knowledge of email marketing software.</li>
<li>Experience implementing 3rd party tools on a website.</li></ul><br>
<p></p>
<p><b>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT</b></p><br>
<p></p><ul>
<li>
Remote work environment.</li>
<li>Prolonged periods sitting/remaining stationary at a desk and working on a computer.</li>
<li>Must be able to remain stationary and move for long periods of time, during events.</li>
<li>Must be able to work a variety of hours in order to accommodate various meetings and events.</li>
<li>GBTA welcomes all candidates and supports inclusivity and diversity in the workplace.</li></ul><br>
<p></p>
<p><b>
TRAVEL REQUIRED</b></p><br>
<p></p><ul>
<li>
Up to 5%; travel to Annual Convention and other GBTA events/meetings as needed.</li></ul><br>
<p></p>
<p><b>
Applicants must be authorized to work in the US.</b></p><p></p><p><br>
Please Note: To ensure compliance with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with GBTA. Employment eligibility is also subject to applicable state labor laws and remote work requirements.<br>
<br>
This list will be updated periodically as our team expands hiring eligibility to additional states:<br>
<br>
<b>AZ; CA; DC; FL; GA; IL; IN; MA; MI; MN; MD; NC; NJ; NY; PA; SC; TX; UT; VA; WA.</b></p><p></p><p><b><br>
The Global Business Travel Association</b> (GBTA) is the world&rsquo;s premier business travel and meetings trade organization headquartered in the Washington, D.C. area serving stakeholders across six continents. GBTA and its 9,000+ members represent and advocate for the $1.57 trillion global business travel and meetings industry. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. For more information, visit www.gbta.org and www.gbtafoundation.org and follow us on LinkedIn, YouTube, Twitter and Facebook.</p><p></p><p><b><br>
GBTA Team Values and Culture Statement:</b></p>
<ul>
<li>We recognize our people are our most valued asset, and treat ourselves and each other with kindness, authenticity, and empathy.</li>
<li>We are curious, innovative and adaptable to a changing world.</li>
<li>We embrace our global diversity and are committed to a culture where everyone feels welcomed and respected.</li>
<li>We deliver results by working collaboratively and believe in the power of teamwork to drive long-term change and mutual success.</li>
<li>We are driven to create a more sustainable future for both the planet and its people, and a balanced environment where work and life can coexist and thrive.</li></ul><br>
<p></p>
<p>
GBTA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div><p></p>

Web Experience Specialist

Keystone Science School

<div><div><div><b>Job Title:</b> Bilingual Customer Experience Specialist</div></div><div><div><b>
Compensation:</b> $23.50- $25.50/hour</div></div><div><div><b>
Housing Available: </b>No</div></div><div><div><b>
Reporting to:</b> Customer Experience Manager</div></div><div><div><b>
Direct Reports:</b> None</div></div><div><div><b>
Position Summary:</b></div></div><div><div>
As the first point of contact for families at Keystone Science School (KSS), the Customer Experience Specialist plays a vital role in shaping both first and lasting impressions. This position ensures a seamless and welcoming experience by guiding families through key processes such as check-in, check-out, and program logistics while delivering clear and professional communication.
</div></div><div><div>Additionally, the role is responsible for maintaining essential systems, upholding compliance with administrative policies, and streamlining operations to enhance efficiency. By balancing customer service with operational oversight, this position contributes to a positive and coordinated experience for all KSS participants.</div></div><div><div><b>
Key Responsibilities:</b></div></div><div><div>
Key Operations and Compliance</div></div><ul><li><div>
Manage participant registration and payment processing, including tracking outstanding balances.</div></li><li><div>
Facilitate program check-in and check-out for participants.</div></li><li><div>
Manage lost &amp; found, attendance tracking, and administrative policies (e.g., cancellations, refunds).</div></li><li><div>
Ensure all required forms and documents are submitted before participation.</div></li><li><div>
Oversee paperwork collection and distribute necessary information to internal teams.</div></li></ul><div><div><br>
Customer Service &amp; Communication</div></div><ul><li><div>
Serve as the primary point of contact for families via phone, email, and in-person interactions.</div></li><li><div>
Answer questions about programs, logistics, and policies with clarity and professionalism.</div></li><li><div>
Assist in executing strategic, customer-focused communication efforts.</div></li></ul><div><div>
Data Management &amp; Analysis</div></div><ul><li><div>
Send, collect, and analyze survey data to enhance programming.</div></li><li><div>
School Store &amp; Administrative Support</div></li><li><div>
Support the KSS School Store by handling inventory, purchases, and online orders.</div></li><li><div>
Provide general office support, including mail distribution and supply management.</div></li><li><div>
Assist in program promotion and organizational outreach efforts.</div></li></ul><div><div><b>
Skills</b></div></div><ul><li><div>
Fully Bilingual (Spanish/English).</div></li><li><div>
Strong command of communication, writing, in Spanish and English.</div></li><li><div>
Professional phone and email etiquette.</div></li><li><div>
Proficiency in Microsoft Office 365, Google Suite, Asana, Slack, and donor database software.</div></li><li><div>
Multi-task efficiently while managing a high-volume workload in a fast-paced, changing environment.</div></li><li><div>
Ability to effectively interact with people of diverse backgrounds and different levels of experience.</div></li></ul><div><div><b>
Education, Experience, and Certifications</b></div></div><ul><li><div>
High School Diploma or GED.</div></li><li><div>
1+ years of professional customer service experience.</div></li><li><div>
Ability to pass a comprehensive background check.</div></li></ul><div><div><b>
Physical Requirements
</b></div></div><ul><li><div>Dexterity, auditory and visual acuity to operate computers and phones or mobile devices.</div></li><li><div>
Auditory and visual acuity to interact with guests and clients on a daily basis.</div></li><li><div>
Able to work for long periods of time without a break during the conduct of presentations and events.</div></li><li><div>
Able to lift 25 lbs. with minimal assistance.</div></li><li><div>
Able to successfully manage multiple, high-priority tasks in a fast-paced environment.</div></li></ul><div><div><b>
Keystone Science School: Who We Are</b></div></div><div><div>
Keystone Science School (KSS) ignites curiosity and critical thinking through hands-on, nature-based learning. Nestled at 9,200 feet in Colorado&rsquo;s Rocky Mountains, our 23-acre campus serves as a hub for immersive, inquiry-driven experiences. Since 1976, we have combined outdoor adventure with STEM education, empowering students, teachers, and communities. Our programs&mdash;including summer camps, school-based learning, and outdoor education&mdash;promote scientific exploration, leadership, and environmental stewardship. With modern log-style dorms, a dining hall, an outdoor amphitheater, and an observatory, KSS provides an inspiring setting for discovery.</div></div><div><div><b>
Benefits for Year-Round Staff
</b></div></div><div><div>At KSS, our staff are essential to our mission. We are proud to offer rewarding benefits including professional development opportunities and those listed below.
</div></div><ul><li><div>Paid time off including PTO, sick leave, and holidays</div></li><li><div>
Comprehensive medical, dental, and vision insurance</div></li><li><div>
401(k) with 3% Employer Match</div></li><li><div>
Employee Assistance Program (EAP)
</div></li><li><div>Hybrid work options</div></li><li><div>
Weekly staff lunches</div></li><li><div>
Short and long term disability (STD/LTD), Paid Family Medical Leave and life insurance</div></li><li><div>
Outdoor retailer discounts and discounted ski pass opportunities</div></li></ul><div><div><b>
Work Schedule and Environment</b></div></div><div><div>
During the School year this position primarily operates in an open office environment, typically from 9:00 AM to 5:00 PM, with flexibility based on events or business needs. KSS offers a hybrid work model, requiring in-office presence on Mondays and Tuesdays, with the option to work remotely two days between Wednesday and Friday. In the summer this position follows a 4-day, 10-hour workweek (4/10 schedule), combining office-based work with outdoor responsibilities in the summer. The office is an open, shared space, requiring the ability to focus while working in close proximity to teammates. Noise levels are generally moderate but may vary seasonally based on program activities and staffing. Occasional schedule adjustments may be necessary based on program needs.</div></div><div><div><b><i>
Equal Employment Opportunity</i></b></div></div><div><div><i>
Keystone Science School is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any type, without regard to race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by law.</i></div></div></div><p></p>

Bilingual Customer Experience Specialist

Reserv

<div><p><b>About Reserv</b></p><p>
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.</p><p>
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you.</p><p></p><p><b><br>
About the role</b></p><ul><li>
As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in multi-line insurance and claims will enable you to deliver exceptional, empathetic assistance.</li></ul><p><b><br>
Who you are</b></p><ul><li>
Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.</li><li>
Passionate CX professional who cares deeply about the customer and their experience.</li><li>
Empathetic. You exercise empathy and patience towards everyone you interact with.</li><li>
Sense of urgency at all times, balanced with the ability to be detail oriented. That does not mean working at all hours.</li><li>
Creative. You challenge existing assumptions and find creative solutions to problems.</li><li>
Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.</li><li>
Anti-status quo. You don&rsquo;t just wish things were done differently, you action on it.</li><li>
Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process.</li><li>
And did we mention, a sense of humor.</li></ul><p><b>
What you'll do</b></p><ul><li>
Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels</li><li>
Anticipate the customer needs and take action to manage the process to full resolution</li><li>
Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims</li><li>
Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers</li><li>
Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols</li><li>
Identify and address customer concerns, complaints, and disputes with empathy and professionalism</li><li>
Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions</li><li>
Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience</li><li>
Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times</li></ul><p><b>
Requirements</b></p><ul><li>
High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus</li><li>
Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced</li><li>
Strong knowledge of multi-line insurance claims processes, terminology, and best practices</li><li>
Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers</li><li>
Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately</li><li>
Strong problem-solving and critical-thinking abilities</li><li>
Proficiency in using customer relationship management (CRM) systems and other relevant software applications</li><li>
Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure</li><li>
Strong organizational and time management skills to prioritize tasks and meet deadlines effectively</li><li>
Must be able to obtain designated home state claim adjuster license in 60 days</li></ul><p><b>
Benefits</b></p><ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul><p></p><p><b><br>
Additionally, we will</b></p><ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul><p><br>
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</p></div><p></p>

Claims Customer Experience Specialist

isolved

<div><p><b>Why Work Here</b></p><ul><li>
Headquarters is in Charlotte, NC</li><li>
Recently expanded to nearshore</li><li>
isolved ranked for SMB Payroll in 2023 Sapient Report</li><li>
Voted top places to work in USA 2023</li></ul><p><b>
Job Description</b></p><p>
The Senior Insurance Experience Specialist is a vital member of the Brokerage Operations Team responsible for ensuring an exceptional end-to-end insurance experience for clients. This includes configuring the isolved Benefits Module, supporting insurance plans, managing enrollments and terms, providing client-focused support, and driving strategic planning initiatives.</p><p><br>
In this senior position, the individual will manage complex tasks independently, design innovative support workflows, mentor peers, identify efficiency opportunities within processes, and prioritize multiple competing deadlines. Additionally, they will play a key role in shaping the client support process for future insurance programs, ensuring best-in-class service and operational efficiency.</p><p><b>
Core Job Duties</b></p><ul><li>
Serve as the subject matter expert for configuring insurance plans within the isolved Benefits Module, ensuring all client-specific plan designs are accurately reflected.</li><li>
Oversee the build and update of insurance plan configurations, ensuring robust documentation of each setup for reference and compliance.</li><li>
Prepare and manage benefit enrollment periods, including annual open enrollment, new hire enrollments, and life events.</li><li>
Coordinate the synchronization of COBRA, FSA, HSA, and HRA plans with isolved Benefit Services, when applicable.</li><li>
Develop and upload enrollment data import templates for accurate population of insurance plan information.</li><li>
Identify opportunities to optimize system configurations and propose technological enhancements to improve operational efficiency and client experiences.</li><li>
Process enrollments and terminations directly with insurance carriers while maintaining thorough documentation and completing tasks in a timely manner.</li><li>
Support Clients with troubleshooting enrollment functionality, including eligibility rules, terms, and timelines.</li><li>
Validate all enrollment data and terms to maintain consistency and compliance with ACA guidelines and other regulatory requirements.</li><li>
Provide timely resolution for enrollment-related issues, ensuring minimal disruption for clients during critical enrollment windows.</li></ul><ul><li>
Deliver advanced-level support to Insurance Relationship Managers and clients, addressing insurance configuration and enrollment needs proactively.</li><li>
Act as the primary escalation point for complex client inquiries regarding insurance setups, policy terms, and system functionality.</li><li>
Manage the operations mailbox, ensuring all communications are timely, responsive, and aligned to service-level expectations.</li><li>
Oversee the Insurance Operations Queue, providing prompt assistance with basic benefit-related client questions and ensuring exceptional service delivery.</li><li>
Build and maintain strong working relationships with clients, Insurance Relationship Managers, and internal stakeholders to ensure satisfaction and alignment of support goals.</li><li>
Mentor peers by sharing best practices, offering developmental coaching, and managing advanced system configurations discussions.</li><li>
Actively participate in team meetings, special projects, and company-driven initiatives aimed at improving processes and workflows.</li><li>
Play a central role in the strategic planning of the client support process, focusing on improving workflows and preparing the team for the rollout of future insurance programs.</li><li>
Specialize in designing scalable support workflows to enhance operational efficiency and ensure smooth implementation of new benefit programs.</li><li>
Continuously analyze client support systems and identify opportunities for innovation, responsiveness improvement, and client satisfaction enhancement.</li><li>
Collaborate with cross-functional teams to anticipate client needs and develop forward-thinking solutions that address important client pain points and strategic initiatives.</li><li>
Contribute strategic recommendations that prepare the organization to adopt innovative insurance technologies and processes effectively.</li></ul><p><b>
Minimum Qualifications</b></p><ul><li>
Bachelor's degree and/or 4+ years of experience in Benefits/Insurance administration, with expertise in technology platforms.</li><li>
Extensive experience working within SaaS environments, especially in insurance or benefits systems.</li><li>
Familiarity with compliance regulations, including the Affordable Care Act (ACA).</li></ul><p><b>
Additional Qualifications</b></p><ul><li>
Advanced skills in benefits or insurance systems configuration and troubleshooting.</li><li>
Strong analytical, technical, and problem-solving capabilities with a detail-oriented mindset.</li><li>
Excellent interpersonal, verbal, and written communication skills to deliver clear and impactful client support.</li><li>
Demonstrated experience in delivering high-quality customer support, with a focus on client satisfaction and relationship-building.</li><li>
Ability to handle complex client inquiries with professionalism and provide tailored solutions in a timely manner.</li><li>
Proven ability to manage multiple priorities, meet competing deadlines, and work effectively in a fast-paced environment.</li><li>
Proficiency in Microsoft Office Suite and experience with project management or case management tools, such as NetSuite.</li><li>
Strong team player who can mentor peers and contribute to continuous improvement initiatives.</li></ul><p><b>
About isolved</b></p><p>
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HRpayroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.</p><p><b><br>
EEO Statement</b></p><p><i>
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.<br>
</i></p><br>
<p><b>Disability Accommodation</b></p><p><i>
Visit </i><i>www.isolvedhcm.com/careers</i><i> for more information regarding our incredible culture and focus on our employee experience. Visit </i><i>www.isolvedeebenefits.com</i><i> for a comprehensive list of our employee total rewards offerings.</i></p><p><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.</p></div>

Senior Insurance Experience Specialist

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p></p><p><b><br>
Primary Responsibilities:</b></p><ul><li>
Addressal and closure of questions about human resource topics (hire to retire) that comes from the employees/ex-employees/third party</li><li>
Maintain SLAs of phone calls, emails and web tickets that bags full employee service delivery</li><li>
Work through multiple channels of correspondence and document thru conversations with employee/ex-employee/third party</li><li>
Problem solving and decision making using available knowledge and other resources</li><li>
Active participation in process improvements programs</li><li>
Engagement readiness to facilitate HR services partners and business leaders</li><li>
Prioritization of critical/complex task, collaboration with internal/external members to table an effective solution</li><li>
Participation in the sessions that benefits to keep self and the team up to date in regard with the policies, procedures, system, and tools</li><li>
Engage with manager to discuss, plan, and execute self-development programs</li><li>
Deliver Quality the First Time, Every Time</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Graduate with no active backlogs</li><li>
Adequate knowledge of Microsoft Office products</li><li>
Proven excellent communication skills - both written and verbal</li><li>
Proven adaptable and flexible</li><li>
Demonstrated integrity &amp; compassion</li><li>
Demonstrated probing skills and listening etc.</li></ul><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><br>
#NJP</p></div>

Associate People Experience Specialist

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