experience specialist

Sanofi

Purpose: To drive sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules, and local regulations.To achieve success, it is critical that the Customer experience specialist:<ul><li>Orchestrate the customer centricity approach in the assigned territory.</li><li>Promote Sanofi products according to company rules and local regulations.</li><li>Conduct regular visits of pharmacies to monitor product availability and movement.</li><li>Introduction of New products.</li><li>Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to upscale his/her capabilities in light of the agile new way of working.</li></ul>KEY RESULTS / ACCOUNTABILITIES<ul><li>Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs.</li><li>Dynamic customer profiling & segmentation, digital habits, preferences, and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.</li><li>Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly, and annual targets in line with company strategy.</li><li>Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement.</li><li>Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures.</li><li>Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel.</li><li>Identifying and establishing new business.</li><li>Update all the required information on doctor cards and list.</li><li>Communicate regularly with key opinion leaders, get market feedback, and report any relevant information to commercial lead in line with company procedures and best practice.</li><li>Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage, and reporting system.</li><li>Implement territory coverage plan (No. of total calls, remote penetration & plan adherence).</li></ul>Maintain ComplianceAbide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company.Health, Safety, and Environment ResponsibilitiesTo care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work.<ul><li>Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution-free work environment.</li><li>Follow HSE guidelines and take all necessary measures applicable to effectively implement the 'HSE action plan (PASS)' in the work area and the activities.</li><li>Follow HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle, etc.</li><li>Follow the company's road safety program.</li><li>Periodically check the car to ensure its road worthiness e.g., brakes, lights, indicators, tires, etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer's recommendation, and all the documents such as the driving license, car insurance, etc. are always valid in condition.</li></ul>KEY WORKING RELATIONSHIPSINTERNAL<ul><li>Cross-Functional Collaboration with: Commercial Lead, Customer Centricity Lead, Agile Coach, Marketing, Medical.</li><li>Occasional Contact with: Training, IT.</li></ul>EXTERNAL<ul><li>Would be expected to be involved with: HCPs, Purchasers.</li></ul>SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTSEducation Level: Bachelor degree in a Medical field (Medicine, Pharmacy).Skills: Communication skills.Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, or gender identity.Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at

Customer Experience Specialist

Boutiqaat

<div>
 
 
 Design Meaningful Moments. Strengthen Culture. Elevate the Employee Journey.
 
 
 
 
 
 
 At Boutiqaat, people experience is not a function; it&rsquo;s a philosophy. We are seeking a Regional People Experience Specialist to shape and enhance how our employees experience life at Boutiqaat, from post-onboarding through long-term engagement and retention.
 
 
 This role is ideal for a people-focused professional who blends HR expertise with creativity, communication, and a strong understanding of culture across diverse, multi-country environments. You will play a key role in strengthening employee connection, recognition, and engagement across the region. bringing our values to life through thoughtful programs and initiatives.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 
 Employee Recognition &amp; Appreciation
 
 
 <ul>
 <li>
 Design, implement, and monitor recognition programs such as
 
 Employee of the Month
 
 ,
 
 Employee of the Year
 
 ,
 
 Best Sales Achiever
 
 ,
 
 Best Store
 
 , and other appreciation initiatives.
 </li>
 <li>
 Ensure recognition programs remain engaging, relevant, and aligned with company values.
 </li>
 </ul>
 
 
 Employee Retention &amp; Lifecycle Support
 
 
 <ul>
 <li>
 Act as a key point of contact throughout the employee lifecycle post-joining.
 </li>
 <li>
 Identify early engagement or retention risk indicators and proactively address concerns.
 </li>
 <li>
 Partner with stakeholders to improve satisfaction, connection, and long-term retention.
 </li>
 </ul>
 
 
 Employer Branding &amp; Culture Representation
 
 
 <ul>
 <li>
 Drive employer branding initiatives that authentically reflect Boutiqaat&rsquo;s culture and values.
 </li>
 <li>
 Support internal communication campaigns that reinforce belonging, pride, and engagement.
 </li>
 </ul>
 
 
 New Hire Campaigns
 
 
 <ul>
 <li>
 Lead creative welcome campaigns in collaboration with the Talent Acquisition team.
 </li>
 <li>
 Manage internal and external announcements to ensure strong visibility and integration of new hires.
 </li>
 </ul>
 
 
 Learning &amp; Development Support
 
 
 <ul>
 <li>
 Support L&amp;D initiatives including training introductions, session coordination, and delivery support.
 </li>
 <li>
 Contribute to learning initiatives linked to culture, engagement, and employer branding.
 </li>
 </ul>
 
 
 Engagement Initiatives &amp; Surveys
 
 
 <ul>
 <li>
 Support engagement activities in collaboration with the PR team when needed.
 </li>
 <li>
 Design, launch, and analyze employee surveys to identify insights and improvement opportunities.
 </li>
 <li>
 Prepare clear, actionable reports to support leadership decision-making.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 3 years of experience in HR, with a strong focus on employee lifecycle management.
 </li>
 <li>
 Experience working in large, multi-country, multicultural organizations with significant headcount.
 </li>
 <li>
 Strong understanding of post-onboarding, engagement, recognition, and retention practices.
 </li>
 <li>
 Marketing-oriented mindset with a passion for employer branding and culture storytelling.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Creative capability in content development, with hands-on experience using tools such as Canva.
 </li>
 <li>
 Strong analytical skills with the ability to prepare professional reports using HR systems and Microsoft Excel.
 </li>
 <li>
 Highly organized with the ability to coordinate initiatives across multiple countries.
 </li>
 <li>
 Native Arabic speaker with fluency in English is required.
 </li>
 </ul>
 
 
</div>

Regional People Experience Specialist

Digiturk

<div>
 
 Since 1999, when we set out as Turkey&rsquo;s first digital broadcasting platform, we&rsquo;ve been
 
 bringing sports and entertainment to millions, continuing to inspire along the way.
 
 Since 2016, with the global strength of beIN MEDIA GROUP, we&rsquo;ve been moving forward with
 
 innovation at our core
 
 &mdash;always one step ahead.
 
 
 
 
 
 At Digiturk,
 
 we build together
 
 and
 
 draw strength from one another.
 
 
 We care, we listen, and we grow together.
 
 We truly experience the power of
 
 being a team and dreaming together. We value not only our work, but also each other. We share leadership and never stop inspiring.
 
 
 
 
 
 
 
 If you&rsquo;d like to be &ldquo;together&rdquo; with us on this journey, your place is ready!
 
 
 
 
 
 
 #Digiturk&rsquo;teBirAraday&inodot;z
 
 
 
 
 
 
 IDEAL PROFILE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from the faculty of business, economics, engineering or statistics,
 </li>
 <li>
 Newly graduated or 1-2 year experience in customer experience,
 </li>
 <li>
 Strong knowledge of customer contact channels such as IVR, call center, chatbot, livechat is a plus,
 </li>
 <li>
 Customer-driven and analytical thinking skills in every aspect of work and pays attention to details,
 </li>
 <li>
 Strong analytical skills is a must for collecting data from multiple sources, analyzing with a CEX approach and taking actions due to strategy,
 </li>
 <li>
 Advanced reporting and presentation skills,
 </li>
 <li>
 Proficiency in data &amp; CRM tools such as Business Object, Verint etc.
 </li>
 <li>
 Highly proactive, have a strong can-do attitude
 </li>
 </ul>
 
 
 
 
 
 MAIN RESPONSIBILITIES WILL INCLUDE
 
 
 <ul>
 <li>
 Be the voice of customer,
 </li>
 <li>
 Create an effective CEX reporting structure from all customer-related channels,
 </li>
 <li>
 Track CEX KPI&rsquo;s and analyze the data to turn strong insights for providing the customer with a great experience in all areas,
 </li>
 <li>
 Prepare regular and ad-hoc reports for different teams to support business development,
 </li>
 <li>
 Identify and analyze customer insights, define pain points and take actions for continuous improvement due to cex approach and company strategy,
 </li>
 <li>
 Regular tracking and improvement &ndash; if needed &ndash; for CEX KPI&rsquo;s by detecting all areas such as CC (Customer Care), technical service, digital channels etc.,
 </li>
 <li>
 Willing to follow multiple projects (existing or new), results-oriented and guiding the different teams by making benchmarks,
 </li>
 <li>
 Strong communication skills, ability to build relations with both external and internal stakeholders
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 Digiturk &lsquo;&rsquo;cares about your life&rdquo; &ndash; Life Insurance
 </li>
 <li>
 Digiturk also cares about your family - Private health insurance family members included
 </li>
 <li>
 Digiturk stands by you in your retirement - Digiturk retirement contribution
 </li>
 <li>
 Do whatever you want on your birthday leave (Paid birthday leave)
 </li>
 <li>
 A Happy birthday gift from Digiturk (Birthday gift card)
 </li>
 <li>
 Periodic Health Leave (Menstrual Leave)
 </li>
 <li>
 Digiturk supports our mothers (Nursery benefit)
 </li>
 <li>
 Digiturk celebrate holidays together (gift card)
 </li>
 <li>
 Global talent programs that offer development opportunities in a multicultural environment
 </li>
 <li>
 The opportunity to work with joy in a positive environment
 </li>
 <li>
 &lsquo;&rsquo;In Digiturk we have fun together, we succeed together! &lsquo;&rsquo; activities
 </li>
 <li>
 Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.
 </li>
 </ul>
</div>

Sopra Steria

Are you passionate about people and delivering exceptional service?Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Durham regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. We're proud to offer:<ul><li>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul>What you'll be doing:<ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul>What you'll bring:<ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Part-time, Fixed Term ContractLocation: DurhamSecurity Clearance Level: BPSSInternal Recruiter: Olly WalkerSalary: Up to £25,621Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you passionate about people and delivering exceptional service?Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. We're proud to offer:<ul><li>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul>What you'll be doing:<ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul>What you'll bring:<ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Part-time, Fixed Term ContractLocation: GlasgowSecurity Clearance Level: BPSSInternal Recruiter: Olly WalkerSalary: Up to £25,621Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

SISA

Job Description:SISA Marketing operates across multiple countries in the Middle East, providing marketing research, consultancy services, and customer experience development plans. The company focuses on boosting customers' happiness and loyalty by offering tailored solutions to improve business performance.Role DescriptionThis is a part-time on-site role in Dubai and Other Emirates, for a Customer Service Evaluator (Mystery Shopper). The role involves evaluating customer service interactions, providing feedback, and analyzing customer experience data to improve service quality and satisfaction.Qualifications<ul><li>Customer service evaluation skills</li><li>Data analysis and reporting skills</li><li>Excellent communication skills</li><li>Attention to detail and accuracy</li><li>Ability to work independently and collaborate with teams</li><li>Knowledge of customer experience best practices</li><li>Experience in market research or consultancy services is a plus</li></ul>Why Work With Us:<ul><li>Flexible, part-time work with competitive pay.</li><li>Gain insights into diverse industries.</li><li>Join a supportive and professional team.</li></ul>How to Apply:If you meet the above criteria and are interested in joining our evaluator network, please register by creating your profile at: https://www.my.sisadubai.com/new-user-reg.htmlPlease ensure your profile is complete and up to date. Shortlisted candidates will be contacted for upcoming assignments.Note: This is a part-time, project-based opportunity. We do not sponsor visas or provide employment benefits.We look forward to receiving your application. ThanksJob Type: Part-timePay: AED50.00 - AED200.00 per dayExpected hours: 1 &ndash; 5 per weekEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Louisiana based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li></ul><div></div><div> 
EEO</div><div></div><div> 
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Louisiana

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Absence Customer Experience Specialist - Louisiana