f&b operations manager

Marriott International

Managing Day-to-Day Operations
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Ensures staff understands local, state and Federal liquor laws.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Establishes guidelines so employees understand expectations and parameters.
Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve service results.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Ensures employees are treated fairly and equitably. Strives to improve employee retention.
Ensures employees receive on-going training to understand guest expectations.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor during meal periods and high demand times.
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant Restaurant Manager.
Oversees the financial aspects of the department including purchasing and payment of invoices.

F&B Operations Manager

<div>Additional Information 
Job Number25171243 
Job CategoryFood and Beverage &amp; Culinary 
LocationLa Ville Hotel &amp; Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Developing and Maintaining Budgets
<ul><li>Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.</li></ul>
<ul><li>Maintains a positive cost management index for kitchen and restaurant operations.</li></ul>
<ul><li>Utilizes budgets to understand financial objectives.</li></ul> 
Leading Food and Beverage Team
<ul><li>Manages the Food and Beverage departments (not catering sales).</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Oversees all culinary, restaurant, beverage and room service operations.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Provides excellent customer service to all employees.</li></ul>
<ul><li>Responds quickly and proactively to employee's concerns.</li></ul>
<ul><li>Provides a learning atmosphere with a focus on continuous improvement.</li></ul>
<ul><li>Provides proactive coaching and counseling to team members.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides excellent customer service.</li></ul>
<ul><li>Responds quickly and proactively to guest's concerns.</li></ul>
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Drives alignment of all employees, team leaders and managers to the brand's service culture.</li></ul>
<ul><li>Sets service expectations for all guests internally and externally.</li></ul>
<ul><li>Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.</li></ul>
<ul><li>Verifies all banquet functions are up to standard and exceed guest's expectations.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Conducts performance reviews in a timely manner.</li></ul>
<ul><li>Promotes both Guarantee of Fair Treatment and Open Door policies.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.</li></ul> 
Additional Responsibilities
<ul><li>Complies with all corporate accounting procedures.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Drives effective departmental communication and information systems through logs, department meetings and property meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Oru roaster

Job Description: F&amp;B Events &amp; Sales SpecialistCompany: ORU Roasters Location: KuwaitAbout the RoleORU Roasters is looking for a dynamic and talented F&amp;B Events &amp; Sales Specialist to join our growing team. This role is ideal for someone from the FMCG or Food &amp; Beverages industry who has experience in operations, events, and sales. If you are passionate about coffee, customer engagement, and building strong business relationships, we&rsquo;d love to hear from you!Key Responsibilities<ul><li>Plan, organize, and manage F&amp;B events and promotional activities.</li><li>Develop and execute sales strategies to achieve company targets.</li><li>Build and maintain relationships with clients, partners, and industry professionals.</li><li>Oversee operations and service standards to ensure excellent customer experience.</li><li>Lead and support a team in delivering high-quality service.</li><li>Identify new business opportunities within the F&amp;B sector.</li><li>Work closely with management to ensure smooth branch operations and brand growth.</li></ul>Requirements<ul><li>Experience in FMCG or Food &amp; Beverages industry (mandatory).</li><li>Previous role as an Area Manager or in Operations domain within F&amp;B.</li><li>Strong background in event planning, service management, and sales.</li><li>Excellent communication and leadership skills.</li><li>Passionate about coffee, food, and customer service.</li><li>Female candidates preferred.</li><li>Must be available in Kuwait with a transferable Visa 18.</li></ul>What We Offer<ul><li>A friendly and supportive work environment.</li><li>Opportunity to work with a fast-growing coffee brand.</li><li>Exposure to industry events and networking opportunities.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timePay: KD1.000 - KD2.000 per month

F&B Catering Operations Manager

<div>Additional Information 
Job Number25168945 
Job CategoryFood and Beverage &amp; Culinary 
LocationJW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Supervises daily Food and Beverage (F&amp;B) shift operation and monitors compliance with all F&amp;B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Assists in the ordering of Food and Beverage (F&amp;B) supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supervises daily F&amp;B shift operation and monitors compliance with all F&amp;B policies, standards and procedures.</li></ul>
<ul><li>Supports and supervises an effective monthly self inspection program.</li></ul>
<ul><li>Operates all department equipment as necessary and reports malfunction.</li></ul>
<ul><li>Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Verifies that all team members/supervisors understand the brand specific philosophy.</li></ul>
<ul><li>Maintains the operating budget, and verifies that standards and legal obligations are followed.</li></ul>
<ul><li>Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.</li></ul>
<ul><li>Celebrates and fosters decisions that result in successes as well as failures.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to verify understanding.</li></ul>
<ul><li>Coordinates cleaning program in all F&amp;B areas (e.g., General clean), identifying trends and making recommendation for improvements.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Stays readily available/ approachable for all team members.</li></ul>
<ul><li>Demonstrates knowledge of the brand specific service culture.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Stays readily available/ approachable for all guests.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction result with employees.</li></ul>
<ul><li>Responds in a timely manner to customer service department request.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Performs hourly job function if necessary.</li></ul>
<ul><li>Extends professionalism and courtesy to team members at all times.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress report.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

F&B Outlets Operations Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25168945
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Supervises daily Food and Beverage (F&amp;B) shift operation and monitors compliance with all F&amp;B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Operations
 
 
 
 <ul>
 <li>
 Assists in the ordering of Food and Beverage (F&amp;B) supplies, cleaning supplies and uniforms.
 </li>
 <li>
 Supervises daily F&amp;B shift operation and monitors compliance with all F&amp;B policies, standards and procedures.
 </li>
 <li>
 Supports and supervises an effective monthly self inspection program.
 </li>
 <li>
 Operates all department equipment as necessary and reports malfunction.
 </li>
 <li>
 Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish work.
 </li>
 <li>
 Monitors and maintains the productivity level of employees.
 </li>
 <li>
 Verifies that all team members/supervisors understand the brand specific philosophy.
 </li>
 <li>
 Maintains the operating budget, and verifies that standards and legal obligations are followed.
 </li>
 <li>
 Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
 </li>
 <li>
 Celebrates and fosters decisions that result in successes as well as failures.
 </li>
 <li>
 Communicates areas that need attention to staff and follows up to verify understanding.
 </li>
 <li>
 Coordinates cleaning program in all F&amp;B areas (e.g., General clean), identifying trends and making recommendation for improvements.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees.
 </li>
 <li>
 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
 </li>
 <li>
 Follows property specific second effort and recovery plan.
 </li>
 <li>
 Stays readily available/ approachable for all team members.
 </li>
 <li>
 Demonstrates knowledge of the brand specific service culture.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Takes proactive approaches when dealing with guest concerns.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Stays readily available/ approachable for all guests.
 </li>
 <li>
 Reviews comment cards and guest satisfaction result with employees.
 </li>
 <li>
 Responds in a timely manner to customer service department request.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Analyzes information and evaluates results to choose the best solution and solve problems.
 </li>
 <li>
 Performs hourly job function if necessary.
 </li>
 <li>
 Extends professionalism and courtesy to team members at all times.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress report.
 </li>
 <li>
 Performs other duties, as assigned, to meet business needs.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Pho Mo

<div>
 
 
 About:
 
 
 
 Pho Mo is a modern, elevated fast-casual Vietnamese restaurant in Abu Dhabi, blending authentic flavours with French colonial influences and contemporary flair. Centred on Vietnam's national dish, Pho, we deliver quality, vibrant ambiance, and memorable dining experiences. This position is open only to candidates located within the UAE, as relocation support is not provided.
 
 
 
 
 
 
 We are seeking an experienced Senior F&amp;B Manager to:
 
 
 <ul>
 <li>
 Lead operations and ensure excellence at our flagship outlet in The Galleria, Abu Dhabi
 </li>
 <li>
 Drive culinary innovation, operational efficiency, and financial performance
 </li>
 <li>
 Shape the strategic growth and direction of a modern F&amp;B brand
 </li>
 <li>
 Spearhead the launch and success of new outlets across the region
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Operations &amp; Leadership
 
 : Oversee daily operations, manage teams, enforce SOPs, and ensure compliance
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Culinary &amp; Product
 
 : Support menu innovation, control costs, and work with procurement on quality and sustainability
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Financial Managemen
 
 t: Develop budgets, monitor P&amp;L, manage costs, and optimise vendor relations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Growth &amp; Development:
 
 Lead new outlet launches and explore catering, retail, and partnership opportunities
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Marketing &amp; Brand
 
 : Collaborate on campaigns, promotions, and events to enhance visibility and loyalty
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Guest Experience
 
 : Maintain high service standards, address feedback, and create memorable experiences
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strategic Planning
 
 : Align business, culinary, and operational goals with long-term expansion
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 5+ years in F&amp;B, 2+ years in leadership
 </li>
 <li>
 Proven success in high-volume or event-driven settings
 </li>
 <li>
 Strong financial, operational, and people management skills
 </li>
 <li>
 Excellent communication, leadership, and training abilities
 </li>
 <li>
 Proficiency in MS Office; strong knowledge of health, safety, and hygiene standards with proven ability to lead and drive compliance
 </li>
 <li>
 Positive, energetic, and adaptable mindset
 </li>
 </ul>
</div>

Senior F&B Manager

IHG Hotels & Resorts

<div>
 <ul>
 <li>
 Manage and monitor daily operations to include the physical presentation of all outlets, food and beverage service, customer interaction and maintain a high degree of visibility.
 </li>
 <li>
 Oversee buffet presentation, quality control of food and beverage presentation and provide constructive feedback to the food preparation and service teams to drive continuous improvement.
 </li>
 <li>
 Ensure systems for recording revenues, adjustments, discounts and complimentary are recorded and reported in accordance with company standards.
 </li>
 <li>
 Implement and monitor revenue enhancement activities including but not limited to the introduction of specials, promotions, up-selling and menu re-engineering to achieve and exceed average sales per customer revenue targets and capture rates
 </li>
 <li>
 Ensure all food handling practices are upheld in accordance with HACCP standards and Qatar Municipality regulations at all times.
 </li>
 <li>
 Manage and report on breakages and replacements, inventory control, daily flash reports, conference and banquet running sheets, menu item sales, inventory rotation, out of date inventory, spoilage, consumables, cleaning supplies and collateral.
 </li>
 <li>
 Receive and act on customer feedback. Ensure formal internal escalation procedures are in place to receive and act on complaints through effective service recovery procedures including personal intervention to achieve appropriate resolutions.
 </li>
 <li>
 Build and maintain a culture of high quality customer service in all aspects of the F&amp;B operations in accordance with company standards.
 </li>
 <li>
 Maintain awareness of current and future trends in the food service industry and be prepared to make well considered recommendations to introduce changes that will benefit the F&amp;B operations in support of the company&rsquo;s customer service and financial objectives.
 </li>
 <li>
 Be hands on for all major events, functions and banquets and day to day operations.
 </li>
 <li>
 Actively lead marketing and promotional activities in consultation with the hotel sales department in support of the company&rsquo;s customer service and financial objectives.
 </li>
 <li>
 Introduce new cost effective concepts, products, promotions and service innovations to improve revenues and enhance the customer experience.
 </li>
 <li>
 Regularly review the menu in consultation with the Head Chef to replace slow selling items with higher sales volume dishes that are accurately costed to achieve forecast profit margins.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 
 FINANCIAL RETURN
 
 
 
 <ul>
 <li>
 Achieve revenue and profit targets across all outlets (The Social, conference and banquets, and in-suite dining)
 </li>
 <li>
 Constantly monitor sales and expenses to achieve or exceed financial targets and initiate required changes in support of the F&amp;B operations objectives.
 </li>
 <li>
 Control expenses in line with agreed costs of sales, labour costs and approved expense budgets.
 </li>
 <li>
 Ensure daily cashiering reports are properly audited and that all transactions/postings for the F&amp;B outlets are correctly recorded including supporting documents for rebates, adjustments, management use and city ledger accounts.
 </li>
 <li>
 Monitor and maintain operating supplies and equipment inventory
 </li>
 <li>
 Prepare and submit the annual F&amp;B budget in accordance with internal reporting guidelines.
 </li>
 <li>
 Research, prepare and submit the annual CAPEX budget in consultation with the finance department
 </li>
 <li>
 Ensure minimum stock levels/inventory management controls are adhered to at all times to facilitate the uninterrupted operation of the F&amp;B department.
 </li>
 <li>
 Conduct periodic inventory of stock, OSE, consumables and F&amp;B assets in coordination with the finance department.
 </li>
 <li>
 Initiate and implement promotional activities, sales/yield strategies and selling techniques to enhance average cover spend, capture rates and revenue targets.
 </li>
 <li>
 Submit monthly food and beverage reports including forecast reports on time
 </li>
 <li>
 Achieve revenue and profit targets in accordance with the approved F&amp;B budget
 </li>
 <li>
 Achieve a customer satisfaction index score of 85%
 </li>
 <li>
 Achieve F&amp;B cost of sales and expense item targets
 </li>
 <li>
 Achieve F&amp;B staff development and training targets
 </li>
 <li>
 Achieve F&amp;B department staff engagement score (VOF) of 85%
 </li>
 <li>
 Complete periodic supplier reviews in accordance with the annual business plan and in accordance with company policy
 </li>
 <li>
 Innovation and business development
 
 
 </li>
 </ul>
 
 RESPONSIBLE BUSINESS
 
 
 
 <ul>
 <li>
 Comply with and ensure adherence to all of the hotel&rsquo;s policies and procedures
 </li>
 <li>
 Comply with all occupational health and safety policies and procedures
 </li>
 <li>
 Attend all scheduled meetings and carry out required actions.
 </li>
 <li>
 Communicate and follow through with concerned departments to address any and all hygiene, maintenance, IT, human resources, financial and communications issues.
 </li>
 <li>
 Delegate workload to subordinates fairly and consistently while continually striving to improve product and service delivery
 </li>
 <li>
 Conduct regular supplier reviews in accordance with company guidelines to ensure the hotel achieves best quality and best price in all dealings.
 </li>
 <li>
 Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties.
 </li>
 <li>
 Maintain a positive and professional attitude at all times
 
 
 </li>
 </ul>
 
 GENERAL
 
 
 
 <ul>
 <li>
 Communicate effectively (written and verbal) with all other departments.
 </li>
 <li>
 Attend trade shows, promotions, client meetings, sales calls and other related interactions with outside parties to establish awareness of and to promote sales.
 </li>
 <li>
 Attend meetings, training sessions and any other required meeting or training session.
 </li>
 <li>
 Innovate and introduce new concepts and ideas to continuously develop the F&amp;B services.
 </li>
 <li>
 Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager.
 </li>
 <li>
 Proactively display and embrace the company&rsquo;s ROC.IT core values
 </li>
 <li>
 Performs any additional or special duties, as directed by the management including acting as hotel manager on duty on a rotating roster
 
 
 </li>
 </ul>
 
 PERSONAL CHARACTERISTICS
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Hold an under graduate degree in Hotel and Restaurant Management, Catering Management and/or formal hospitality industry qualifications at a recognized institute
 </li>
 <li>
 Possess a minimum of 4-5 years&rsquo; food and beverage experience in a high quality multi-outlet environment with exposure to all facets of catering and food service including banquets, conferences, room service and a la carte restaurants
 </li>
 <li>
 Minimum of 3 years&rsquo; experience as an assistant manager F&amp;B in a 5-star hotel
 </li>
 <li>
 Must demonstrate positive career progression including prior responsibility for the financial performance of job role performed
 
 
 </li>
 </ul>
 
 Technical/ Skills
 
 
 
 <ul>
 <li>
 Able to interpret and act on all financial reporting aspects of the F&amp;B department
 </li>
 <li>
 Practical understanding of customer behaviour, effective promotional activities, service leadership and people management skills
 </li>
 <li>
 Able to initiate and execute strategies in support of operational requirements
 </li>
 <li>
 Well-developed salesmanship
 </li>
 <li>
 Able to control expenses and identify revenue generating concepts.
 </li>
 <li>
 Competent use of Microsoft Word, Excel and email applications, Micros POS and F&amp;B Materials Control system
 </li>
 <li>
 Effective communicator with competent verbal and written English language skills
 </li>
 <li>
 Effective organisational and co-ordinating skills, able to manage multiple assignments and projects
 </li>
 <li>
 Technically proficient food and beverage service skills.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 &lsquo;Can do&rsquo; attitude and high levels of energy
 </li>
 <li>
 Team oriented with an ability to engage and lead others
 </li>
 <li>
 Self-motivated and able to take the initiative
 </li>
 <li>
 Customer service focused
 </li>
 <li>
 Professionally groomed
 </li>
 <li>
 Ability to adapt to change, asses and make decisions using available information and follow through to conclusion
 </li>
 <li>
 Ability to remain calm under pressure
 </li>
 <li>
 Able to commit to work according to the demands of the business
 </li>
 <li>
 Socially confident and outgoing
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Assistant Restaurant Manager

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