facilities operations technician

CyrusOne

<div>As part of the operations system team, you will work with highly motivated engineers, experts, and innovators in the data center industry.<br>
<br>
The Monitoring, Analysis, Response and Communication (MARC) Technician will have a direct impact on the overall customer experience. The MARC Technician will have the ability to assist the MARC team, to design solutions for complex problems, to assist &amp; manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Technician will help develop and execute plans to establish and complete department goals.<br>
<br>
The MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists MARC team and Management in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success.<div></div><div>
We are seeking a MARC Technician to join our team. The successful candidate will support the strategic direction of facilities operations by assisting with incident management, monitoring critical infrastructure, and improving operational processes. They will work closely with facilities, engineering, and leadership teams to protect, maintain, and improve the performance and value of our data center portfolio.</div><div></div><div>
What You Will Do:</div><ul><li>
Support strategic facilities operations and assist management with rollout and adoption of standard tools, processes, and systems</li><li>
Participate in a 24/7/365 monitoring and incident response team, supporting operational aspects of incident management</li><li>
Assist in incident investigations and MARC‑led Root Cause Analysis using structured problem‑solving techniques</li><li>
Identify opportunities to improve quality, customer service, and cost performance, and assist with execution of approved initiatives</li><li>
Develop, support, and help deliver training programs, including BMS/EPMS training, utilization validation, and report/trend generation</li><li>
Prepare reports and presentations for senior management while managing multiple projects and competing priorities under pressure</li></ul><div></div><div>
What We Are Looking For:</div><div>
Required</div><ul><li>
3+ years of data center experience preferred</li><li>
High school diploma or equivalent</li><li>
Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures</li><li>
Proven ability to work effectively in fast‑paced, high‑pressure environments and manage multiple deliverables</li><li>
Excellent communication, teamwork, organizational, and problem‑solving skills</li><li>
Ability to work different shifts within a 24/7/365 coverage strategy</li></ul><div></div><div>
Preferred</div><ul><li>
Proven track record of building strong relationships with internal stakeholders, vendors, or customers</li><li>
Proficiency with Microsoft Office Suite and project management software</li><li>
Multilingual capabilities</li></ul><div></div><div>
Education / Certifications:</div><ul><li>
High School diploma required.</li><li>
Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred.</li></ul><div></div><div>
Work Environment: (Facility Role)</div><div>
Work Schedule:</div><ul><li>
Fast‑paced facility environment with 12‑hour shifts from 7:00 am to 7:00 pm, Sunday- Tues, every other Wednesday, as part of a 24/7/365 coverage strategy</li></ul><div></div><div>
Why Join Us?:</div><ul><li>
Be part of a mission‑critical team supporting highly resilient data center operations</li><li>
Opportunity to work in a collaborative environment focused on safety, reliability, and continuous improvement</li><li>
Exposure to complex systems, incident management, and strategic facilities operations</li><li>
Professional growth through hands‑on experience, training development, and cross‑functional teamwork</li></ul><div></div><div>
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.</div><div></div><div>
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.</div></div>

Monitoring, Analysis, Response and Communication (MARC) Technician

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Facilities Management Technician who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 </p>
 <p>
  noon&rsquo;s mission: Every door, every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The FM Technician is responsible for performing preventive and corrective maintenance across facility systems to ensure smooth and safe operations. This includes electrical, HVAC, plumbing, and general building maintenance activities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   Perform routine inspection and maintenance of facility equipment and systems (HVAC, electrical, plumbing, etc.).
  </li>
  <li>
   Carry out preventive maintenance as per the maintenance schedule.
  </li>
  <li>
   Respond to maintenance requests and breakdowns in a timely manner.
  </li>
  <li>
   Troubleshoot and repair mechanical and electrical faults.
  </li>
  <li>
   Ensure all facility equipment is operating efficiently and safely.
  </li>
  <li>
   Maintain maintenance logs and service records.
  </li>
  <li>
   Support installation and setup of new equipment or systems.
  </li>
  <li>
   Ensure compliance with health, safety, and company policies.
  </li>
  <li>
   Coordinate with external vendors and contractors when required.
  </li>
  <li>
   Maintain cleanliness and organization of maintenance tools and equipment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   Diploma or technical certification in Electrical, Mechanical, HVAC, or related field.
  </li>
  <li>
   Minimum 2&ndash;4 years of experience in Facilities Management or Maintenance.
  </li>
  <li>
   Experience working in commercial buildings, warehouses, or retail facilities is preferred.
  </li>
  <li>
   Basic knowledge of HVAC, electrical systems, plumbing, and general repairs.
  </li>
  <li>
   Strong troubleshooting and problem-solving skills
  </li>
  <li>
   Basic knowledge of building management systems (BMS) is a plus
  </li>
  <li>
   Ability to work independently and handle multiple tasks
  </li>
  <li>
   Good communication and teamwork skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Facilities Management Technician

Garfield County Libraries

<div><p><b>Facilities Technician &ndash; Full Time, 40hrs/week, Monday - Friday</b></p><p><b>
Hiring Pay Range: $23.33 &ndash; $25.72/hour - placement depending on experience </b>(full pay range up to $29.77)</p><p><b>
Full benefits | Library vehicle and tools provided</b></p><p>
Garfield County Libraries is hiring a Facilities Technician to perform general maintenance and repairs across six library locations. This role is ideal for someone who enjoys hands-on work, troubleshooting problems, and keeping buildings running smoothly. Most work is performed independently, traveling between branches in a library-provided pickup truck. Effective English communication skills, basic computer skills (i.e. email, calendars), and the ability to work well with staff and others is essential.</p><p><b>
Benefits</b><br>
Medical, dental, vision, retirement contributions, paid vacation, sick leave, holidays, wellness reimbursement, life insurance, and employee assistance program.</p><p><b>
Typical Duties</b></p><ul><li><p>
General building maintenance</p></li><li><p>
Carpentry repairs</p></li><li><p>
Minor plumbing and electrical work</p></li><li><p>
Basic HVAC maintenance</p></li><li><p>
Preventative maintenance</p></li><li><p>
Occasional minor vehicle maintenance</p></li><li>
Moving and installing furniture or equipment</li></ul><p><b>
Minimum Requirements</b></p><ul><li><p>
2+ years general building maintenance experience</p></li><li><p>
High school diploma or GED</p></li><li><p>
Valid driver's license</p></li><li>
Ability to safely move 50+ pounds using proper equipment and/or assistance from other staff
</li></ul><p>Experience in construction, facilities maintenance, property maintenance, or skilled trades is strongly valued.</p><p><b>
Join Our Passionate Team:</b><br>
At Garfield County Public Libraries, our core values - Community, Inclusivity, Trustworthiness, Accountability, and Service - guide our every action. As a trusted community organization, we are diligent to ensure proper and efficient use of resources.</p><p>
If you're someone who takes pride in fixing things and keeping buildings running properly, we'd like to hear from you. We're accepting applications through March 30, 2026.</p><p>
Review the Facilities Technician job description for full job details.</p><p><b>
Note:</b> Garfield County Public Libraries is an equal-opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.</p></div>

Facilities Technician

University of Central Florida

<div><p><b>Facilities and Business Operations:
</b></p><p>The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.</p><p></p><p>
Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities</p><p><b><br>
The Opportunity</b>:</p><p>
Join our dynamic Facilities Operations team as a Maintenance Technician II. This position plays a crucial role in the operational maintenance and sanitation of the campus, ensuring a safe, functional, clean, efficient, and attractive living and learning environment. The Maintenance Technician II will troubleshoot issues, provide service, and respond to requests from customers and staff. This role requires intermediate maintenance repair skills in various building systems, including plumbing, electrical, painting, and carpentry. The employee will also assume on-call responsibilities as assigned by the supervisor.</p><p></p><p><b>
Responsibilities:</b></p><ul>
<li><p>
Perform planned preventive maintenance (PM) and conduct PM repairs (PMR) on building systems and equipment.</p></li>
<li><p>
Respond to service requests and perform corrective maintenance to restore malfunctioning systems and equipment. Troubleshoot and repair issues including leaking pipes, clogged drains, inoperative toilets, faulty lighting, non‑functional outlets or switches, and ventilation fan failures.</p></li>
<li><p>
Complete general carpentry work, including repair and replacement of floors, doors, windows, and walls. Provide interior and exterior painting services to protect surfaces and maintain facility appearance.</p></li>
<li><p>
Maintain and replace electrical components including light fixtures, outlets, switches, motors, pumps, and compressors. Perform maintenance and repairs on heating system components, valves, and soft water systems.</p></li>
<li><p>
Accurately complete work orders in a timely manner, documenting labor hours, materials used, action codes, and trade‑specific notes.</p></li>
<li><p>
Identify and report maintenance or safety concerns related to health, sanitation, or security.</p></li>
<li><p>
Adhere to university, local, state, and federal guidelines, regulations, and policies.</p></li>
<li><p>
Assist with inventory control and security measures.</p></li>
<li><p>
Collaborate effectively with other campus departments.</p></li>
</ul><p></p><p><b>
Minimum Qualifications</b>:</p><p>
Completion of an approved apprenticeship program for multiple trades and 3 years of relevant experience; or a high school diploma and 3 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).</p><p></p><p><b>
Preferred Qualifications</b>:</p><ul>
<li><p>
3+ years of experience in facilities maintenance or a related field.</p></li>
<li><p>
Experience with interior and exterior painting, including knowledge of surface preparation, paint application techniques, and color matching.</p></li>
<li><p>
Demonstrates experience performing preventive maintenance and repair tasks across multiple building systems, including plumbing, electrical, HVAC, and carpentry.</p></li>
<li><p>
Basic understanding of electrical systems, capable of performing minor repairs and installations (e.g., bulb replacement, fixture reinstallation).</p></li>
<li><p>
Ability to identify maintenance issues, analyzing problems, and implementing effective solutions.</p></li>
<li><p>
Familiarity with routine maintenance procedures and project-based assignments in a large-scale facility or campus environment.</p></li>
<li><p>
Excellent communication and interpersonal skills, with a customer-focused approach.</p></li>
<li><p>
Proficiency with using standard office software applications to include Microsoft Office, work order systems (e.g., Integrated Work Management System), electronic equipment (iPad for AiM PM checkpoints), and utilize telecommunication devices.</p></li>
<li><p>
Ability to work independently and as part of a team, adapting to changing priorities and emergency situations effectively.</p></li>
<li><p>
Strong organizational skills with attention to detail, ensuring accurate record-keeping, inventory management, and compliance with policies and procedures.</p></li>
<li><p>
Maintain a commitment to safety protocols and procedures, with a track record of promoting a safe work environment.</p></li>
<li><p>
Relevant certifications such as HVAC Technician, Electrician Certification, or Painting Certification are desirable.</p></li>
</ul><p></p><p><b>
Health Assessment Required:</b></p><p>
The UCF policy requires completion and passing of a physical exam for this position.</p><p></p><p><b>
Special Instructions to the Applicants:</b></p><p>
The anticipated salary range for this position is $17.64 to $ 19.97. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.</p><p><br>
Position requires a valid Class E driver&rsquo;s license. The position may involve driving to various locations on and off campus to conduct University business.</p><p></p><p>
May be required to participate in respiratory, medical examination and training in use of respirators.</p><p></p><p>
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.</p><p></p><p><b>
Are you ready to unleash YOUR potential?
</b></p><p>As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you&rsquo;ll play an integral role at one of the most impactful universities in the country. You&rsquo;ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you&rsquo;ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you&rsquo;ll have countless rewarding experiences that go well beyond a paycheck.</p><p></p><p><b>
Working at UCF has its perks! UCF offers:</b></p><ul>
<li><p>
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program</p></li>
<li><p>
Paid time off, including annual and sick time off and paid holidays</p></li>
<li><p>
Retirement savings options</p></li>
<li><p>
Employee discounts, including tickets to many Orlando attractions</p></li>
<li><p>
Education assistance</p></li>
<li><p>
And more&hellip;For more benefits information, view the UCF Employee Benefits Guide.</p></li>
</ul><p></p><p>
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.</p><p></p><p><b>
Unless explicitly stated on the job posting, it is UCF&rsquo;s expectation that an employee of UCF will reside in Florida as of the date the employment begins.</b></p><p></p><p><b>
Department</b></p>
Student Success and Well-Being (SSWB) - Housing Facilites<p></p><p><b>
Work Schedule</b></p>
Monday - Friday 8:00 AM - 4:30 PM<p></p><p><b>
Type of Appointment</b></p>
Regular<p></p><p><b>
Expected Salary</b></p>
$17.64 to Negotiable<p></p><p><b>
Job Posting End Date</b></p>
03-26-2026-12-00-AM<p></p><p><b>
Veteran&rsquo;s Preference:
</b></p><p></p><p>Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans&rsquo; Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf</p><p></p><p>
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
</p><p></p><p>UCF is proud to be a smoke-free campus and an E-Verify employer.</p><p></p><p>
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.</p><p></p><p>
For general application or posting questions, please email talent@ucf.edu.</p></div>

Maintenance Technician II

onsemi

<div><p>onsemi is seeking a Facilities Equipment Technician to work in the Facilities Gas Group organization in our Hopewell Junction, East Fishkill, NY. Tasks will include, but are not limited to, the continuous operation and maintenance of the following systems: Inert gas farms, specialty gas delivery systems, bulk gas delivery systems, gas plumbing, and other auxiliary equipment and controllers that support gas chemistry delivery to fab manufacturing. This technician will be responsible for proper system operation, routine cylinder changes, preventive and corrective maintenance tasks, as well as responding to and troubleshooting system alarms and controls. Primary work activities will be supporting daily operations through cylinder changes and equipment maintenance. Technicians must be able to work in a team environment with a focus on customer satisfaction. Strong communication skills and schedule flexibility are important as weekend coverage will be required.
</p><p><b>Day 1: Sunday, Monday, Tuesday, e/o Wednesday 6:30 AM - 7:00 PM</b></p></div>
<br><p></p><div><div><div><ul><li>Responsibilities</li></ul></div></div></div>
<br><div><div><div><p><b>Essential Responsibilities:
</b></p></div><div><ul><li>Position is for Day Shift CWW 12hr. Schedule. Overtime may be required at times, and emergency call-ins are a possibility.
</li></ul></div><div><ul><li>Perform preventive maintenance activities and visual inspection tours, documenting performance metrics on state-of-the-art 300mm semiconductor equipment.
</li></ul></div><div><ul><li>React to error messages on building and site systems and/or equipment, and recover from process and tool interruptions.
</li></ul></div><div><ul><li>The ability to operate and provide Reliability Centered Maintenance to a wide variety of mechanical and environmental systems and equipment.
</li></ul></div><div><ul><li>Utilize computers to document and communicate system status for all site operation systems, including shift logs, to collaborate across all shifts.
</li></ul></div><div><ul><li>Familiarity with and utilization of LEAN tools to ensure continuous improvement, utilization, and costs.
</li></ul></div><div><ul><li>Interact with customers such as Engineering, Maintenance, and Manufacturing.
</li></ul></div><div><ul><li>Work in noisy areas, and the ability to handle chemicals / chemical handling equipment safely is required. Working outside in all seasons part of the time.
</li></ul></div><div><ul><li>Good communication and interpersonal skills are required. Strong team member, able to work well with a global team, new team members as needed based on assignment, while able to prioritize and handle multiple tasks simultaneously in an effective manner.
</li></ul></div><div><ul><li>Able to operate computers and system interface programs to ensure appropriate computing and analysis of statistical data:
</li></ul></div><div><ul><li>Able to follow detailed instructions and procedures, read facilities building and sub-system prints to complete tasks and required documentation.
</li></ul></div><div><ul><li>Effectively demonstrate solid work performance in an environment requiring a high level of attention to detail and timeliness.
</li></ul></div></div><div><div><ul><li>Perform all activities in a safe and responsible manner, in compliance with all Environmental, Health, Safety &amp; Security requirements and programs.</li></ul></div></div></div>
<br><p></p><div><div><p>Qualifications</p></div></div>
<br><div><div><p><b>Required Qualifications:
</b></p></div><div><ul><li>High school diploma or GED; technical trade school or related certification preferred.
</li></ul></div><div><ul><li>2+ years of experience in gas operations, utilities, industrial maintenance, mechanical systems, or related fields.
</li></ul></div><div><ul><li>Able to lift a minimum of 30 pounds on a periodic basis throughout the shift (preventive maintenance) and/or process issues, ability to perform maintenance activities, and work in the standing position for the majority of a 12-hour shift (excluding breaks).
 </li></ul></div><div><p>Hourly: onsemi is excited to share the base salary range for this position is $21.20 to $36.92 exclusive of fringe benefits or potential bonuses.The final pay rate for the successful candidate will depend on geographic location, skills, education, experience, and/or consideration of internal equity of our current team members. We also offer a competitive benefits package. https://www.onsemi.com/site/pdf/Benefits-Summary-USA.pdf</p></div></div>
<br><div></div><div><div><div>About Us</div></div></div>
<br><div><div><b>onsemi </b>(Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world&rsquo;s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.<br>
<br>
</div><div></div><br>
<div><div>More details about our company benefits can be found here:
</div><div>https://www.onsemi.com/careers/career-benefits</div></div></div>
<br><div></div><div><div>About the Team</div></div>
<br><div>We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.<br>
<div></div><br>
<br>
<div><b>onsemi </b>is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.<br>
</div><div></div><br>
<div>If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Talent.acquisition@onsemi.com for assistance.</div></div>

Facilities Technician D1

X-FAB

<div><p><b>JOB TITLE: </b><b>Facilities Controls Technician</b></p><p><b>
Functions / Duties:</b></p><p>
Install, maintain and repair electrical control systems for the facilities organization. Interface with multiple disciplines to accomplish defined tasks.</p><p><b>
Responsibilities:</b></p><ul><li>
Repair and maintain existing control systems:</li></ul><ul><li>
GE PLC systems</li><li>
Square D plc systems</li><li>
Scada System Design and Development</li><li>
Allen Bradley Control Systems</li></ul><ul><li>
Interface and work with Engineering, Safety, and maintenance staff on controls problems</li><li>
Learn area critical control systems</li><li>
Assist requested maintenance and equipment maintenance as needed
</li></ul><p><b>Current Skills / Competencies:</b></p><ul><li>
Knowledge of basic control diagrams</li><li>
Knowledge of control devices and instrumentation:</li></ul><ul><li>
Sensors</li><li>
Transducers</li><li>
Field Wiring</li></ul><ul><li>
Knowledge and experience on the design, programming and installation of PLCs</li><li>
Knowledge and experience on the design, programming and installation of VFDs</li><li>
Good verbal and written communication skills</li><li>
Must be a proven team player and self-starter</li><li>
Good problem solving and decision making skills</li></ul><p><b>
Minimum Requirements:</b></p><ul><li>
A.S. degree in Electrical/Electronics Technology or Licensed Electrician with similar controls experience</li></ul></div>

Facilities Controls Technician

University of Miami

<div><p><b>Current Employees:
</b></p><p>If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
</p><p></p><p>The Facilities Operations Control Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.
</p><p></p><p><b>CORE JOB FUNCTIONS
</b></p><ul><li><p>Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff.
</p></li><li><p>Enters, transcribes, records, stores or maintains information in written or electronic form.
</p></li><li><p>Monitors and responds to email requests received through customer service email accounts.
</p></li><li><p>Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.
</p></li><li><p>Oversees work order control and management.
</p></li><li><p>Distributes office supplies and assists in maintaining uniform inventory.
</p></li><li><p>Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.
</p></li><li><p>Adheres to University and unit-level policies and procedures and safeguards University assets.
</p></li></ul><p></p><p><b><i>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
</i></b></p><p></p><p><b>CORE QUALIFICATIONS
</b></p><p></p><p><b>Education:
</b></p><p>High School diploma or equivalent
</p><p></p><p><b>Certification and Licensing:
</b></p><p>N/A
</p><p></p><p><b>Experience:
</b></p><p>Minimum 1 year of relevant experience
</p><p></p><p><b>Knowledge, Skills and Attitudes:
</b></p><ul><li>Commitment to the University&rsquo;s core values.
</li><li>Ability to work independently and/or in a collaborative environment.
</li><li>Skill in data entry with minimal errors.
</li><li>Ability to accurately prepare and maintain records, files, reports and correspondence.
</li></ul><p></p><p><b>Department Specific Functions (specific to Coral Gables campus)
</b></p><p></p><p>The Facilities Operations Control Representative serves as a liaison to students, faculty, staff, and Facilities team members to receive reports of facilities-related matters on campus and use various communication methods and the University&rsquo;s work order management system to dispatch and schedule Facilities technicians to address identified issues.
</p><p></p><p>The more in-depth job duties and responsibilities of the Facilities Operations Control Representative include, but are not limited to:
</p><p></p><p><b>Operational &amp; Customer Service
</b></p><ul><li><p>Answer phone calls from students, faculty and staff and take appropriate action for each call.
</p></li><li><p>Monitor incoming work order requests (online SRO website, departmental email, Microsoft Teams) so to generate work orders through the University&rsquo;s work order management system and dispatching Facilities technicians to address requests.
</p></li><li><p>Assist in the communication of general maintenance, major repairs, and shutdowns in a timely, effective and efficient manner via various forms of communication, written and orally.
</p></li><li><p>Maintains consistent and effective communication to administration, management, and the field team on day-to-day operations, as well as responding to planned or unplanned issues, utility disruptions, or emergencies.
</p></li><li><p>Monitor alarm systems, such as energy, fire alarm, and lift stations, and ensure appropriate action is taken when alarm notifications are received so to mitigate interruptions to University operations and life-safety issues. Respond to urgent matters and involve mangers, mechanics, and contractors as needed.
</p></li><li><p>Performs quality assurance review or work orders to ensure accuracy in work order components (i.e. work order types, account numbers, comments, status, etc.)
</p></li><li><p>Resolve customer complaints or answer customers' questions regarding Facilities-related matters, including following-up on survey responses.
</p></li><li><p>Serves as a liaison to students, parents, faculty, and staff regarding Facilities-related matters and status of work orders.
</p></li><li><p>Works closely with University-approved contractors (i.e., Environmental Services, elevator maintenance contractor, etc.) to dispatch issues and follow-up on status as needed.
</p></li><li><p>Evaluate and assign proper Access Control levels to online requests for appropriate routing through approval process.
</p></li><li><p>Notify on-call leader and mechanics of after-hour emergencies and communicate timelines for incidents, corrective actions, and resolutions.
</p></li><li><p>Generate and send end of shift reports to inform Facilities team members of activities that transpired throughout the shift.
</p></li><li><p>Supports the creation of the on-call roster and the notification process. Distribute the on-call roster weekly via email and make changes to roster as needed.
</p></li><li><p>Prepare &amp; distribute holiday schedules for Facilities Operations and coordinate appropriate levels of coverage for business continuity.
</p></li><li><p>Participates in departmental meetings and other University initiatives as requested.
</p></li><li><p>Serves as an integral member of the University&rsquo;s plan for disaster preparation and recovery.
</p></li><li><p>Position is essential personnel. Must be able to perform shift work, to respond to after hour&rsquo;s emergency call-in, and work in environments out of normal duties as needed.
</p></li><li><p>Other duties as assigned.
</p></li></ul><p></p><p><b>Education:
</b></p><p>High School diploma or equivalent
</p><p></p><p><b>Experience:
</b></p><ul><li>At least (1) year of experience in related fields such as: Administrative, Customer Service, Facilities Operations, etc.
</li><li>Must have proven emphasis on teamwork, cooperation, customer relations and leadership in problem solving.
</li></ul><p></p><p><b>Knowledge, Skills and Attitudes:
</b></p><ul><li>Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Preferred knowledge of work order management system.
</li><li>Skills in assessing, organizing, prioritizing, and multi-tasking.
</li><li>Strong written and verbal communication skills.
</li><li>Ability to work in a team setting.
</li><li>Be accountable for all aspects of their role and continuously improve.
</li><li>Demonstrates the willingness to take initiative and take on work tasks independently.
</li><li>Strong attention to detail.
</li></ul><p></p><p>The University of Miami is recognized as one of the nation&rsquo;s premier research institutions and academic health systems and is among the largest employers in South Florida.
</p><p></p><p>With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
</p><p></p><p>We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
</p><p></p><p>The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
</p><p></p><p><b>Job Status:
</b></p>Full time
<p></p><p><b>Employee Type:
</b></p>Staff</div>

Facilities Operations Control Representative (Coral Gables campus)

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