federal agent

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Services Agent

Mehan Executive Search

Our client, a federal entity is seeking a highly skilled and experienced HR Policy Planning Expert (UAE National only) to join their team in Abu Dhabi, United Arab Emirates. This is a full-time position offering a unique opportunity to contribute to the development and implementation of HR policies within a dynamic and growing organization. The ideal candidate will have a strong understanding of HR best practices, employment law, and policy development. They will be responsible for creating, reviewing, and updating HR policies to ensure they are aligned with the company's strategic objectives and comply with relevant regulations. Responsibilities: * Develop and implement new HR policies and procedures across various areas, including recruitment, compensation, benefits, performance management, and employee relations. * Review and update existing HR policies to ensure they remain compliant with current legislation and best practices. * Conduct research and analysis on HR policy trends and best practices. * Collaborate with HR team members and other stakeholders to gather feedback and ensure buy-in on policy changes. * Develop and deliver training programmes to educate employees on HR policies and procedures. * Monitor the effectiveness of HR policies and make recommendations for improvements. * Maintain accurate records of all HR policies and procedures. * Provide expert advice and guidance to managers and employees on policy interpretation and application. * Ensure compliance with all relevant employment laws and regulations. Qualifications: * Bachelor's degree in a related field. * Proven experience in HR policy development and implementation. * Excellent analytical, research, and problem-solving skills. * Strong written and verbal communication skills. * Ability to work independently and as part of a team. &nbsp;

HR Policy Planning Expert

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Customer Services Agent

HR Policy Planning Expert