field operations technician

HK Laser & Systems

<p>HK Laser &amp; Systems is currently seeking a Field Service Technician to join our service team at our Bartlett, IL office. This position will be responsible for installing and servicing CNC laser cutting systems. Successful candidate will also be responsible for maintaining good customer relationships by demonstrating excellent customer service. This position involves a high volume of travel, face-to-face customer contact, and reports to the Service Manager.</p><p>This position is with benefits.</p><p>3+yrs work experience is preferred.</p><p><b>Roles and Responsibilities</b></p><ul><li>Serve existing customers by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.</li><li>Perform service by studying system requirements, ordering and gathering components and parts, completing installations, performing acceptance tests.</li><li>Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.</li><li>During non-travel week or day(s), work closely with Service Manager to provide remote support to customers with questions or issues, and assist with running the lasers in the demo center, if necessary.</li><li>Operate tools and equipment by adhering to company safety regulations: Troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.</li><li>Documents service and installation procedures by completing forms, reports, logs, and records.</li><li>Protect customer privacy by keeping service information confidential.</li><li>Updates job knowledge by participating in educational opportunities and reading professional publications.</li><li><b>Accomplishes operations and organization mission by completing related results as needed. Position Requirements</b></li></ul><p>Excellent communication and interpersonal skills.</p><ul><li>Excellent analytic and problem-solving skills.</li><li>Strong work ethic and commitment.</li><li>Ability to work independently and be self-driven.</li><li>Must be adept with tools.</li><li>Travel Percentage: 90%.</li><li>Have access to an automobile and valid driver&rsquo;s license for business travel.</li><li>Possess working knowledge in MS Office. Pay will be discussed prior to hire.</li><li>West Coast or Midwest region is preferred but not necessary</li></ul><p>Job Type: Full-time</p><p>Pay: $23.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Which state are you located in?</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Field service: 1 year (Required)</li></ul><p>Location:</p><ul><li>United States (Preferred)</li></ul><p>Work Location: On the road</p>

Field Service Technician (CNC Laser, Travel Required)

Reworld

<div><p>Who we are</p><p></p><p>
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
</p><p></p><p>Our Vision</p><p></p><p>
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.</p><p></p><p>
Our Business</p><p></p><p>
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.</p><p></p><p>
Our Value</p><p></p><p>
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world&rsquo;s largest organizations to reimagine waste management for a smarter, more sustainable world.</p><p></p><p>
All that we&rsquo;re missing is you. Apply today!</p><p></p><p><b>
About the role</b></p><p></p><div><div>
The Field Service Technician II is responsible for the clean-up and transportation of Hazardous and Non-Hazardous waste. Field Service Technician II is expected to perform various tasks including but not limited to loading and unloading tanks and tankers with bulk liquids, complete inspection of equipment, hoses and connections as well as perform confined space entry.
</div><div></div><div>Position Responsibilities</div><ul><li><div>
Operate a variety of equipment including but not limited to pressure washers, hand trucks, forklifts and power tools with minimal direct supervision in accordance with company policies and procedures as well as OSHA requirements.</div></li><li><div>
Use of forklift, skid loader and specialty vacuum equipment and/or other equipment as needed perform work activities related to chemical, oil, and water spills.</div></li><li><div>
Driving a commercial vehicle to pick up and transport waste to a designated location safely while meeting scheduled appointments and following all DOT regulations.</div></li><li><div>
Inspects truck equipment and supplies such as tires, lights, brakes, gas, oil and water. Secures cargo prior to and during transport.</div></li><li><div>
Leads team on small daily confined space projects, communicating verbally and electronically with the Manager and onsite customers.</div></li><li><div>
Complete documentation including manifests and driver logs.</div></li><li><div>
Daily work in confined space entry, mechanics, industrial hygiene instrumentation, pneumatic, electrical tools and other tools as needed</div></li><li><div>
Acts as a professional representative of Reworld while acting in an autonomous manner at a customer site.</div></li><li><div>
Removes materials from tanks, pits, or trenches with hand tools.</div></li><li><div>
Work in confined spaces above or below ground and on or under equipment.</div></li><li><div>
Maintain a neat and clean working environment.</div></li><li><div>
Perform other duties as assigned.</div></li></ul><div></div><div>
Required Qualifications</div><ul><li><div>
3+ years&rsquo; experience or has completed all Technician I Reworld training</div></li><li><div>
Valid Driver&rsquo;s License and acceptable driving record</div></li></ul></div><div><ul><li><div>
Combination of both regional and at home daily</div></li><li><div>
Must successfully complete pre-employment drug screen, physical, and background check</div></li><li><div>
Complies with OSHA Health and Safety Rules and completes required training provided by Reworld.</div></li></ul><div></div><div>
Preferred Qualifications</div><ul><li><div>
High School Diploma or GED</div></li></ul><div></div><div>
Physical Demands of the Role</div><ul><li><div>
Ability to walk, stand, sit, and climb</div></li><li><div>
Ability to lift/carry 50lbs</div></li><li><div>
Ability to work from heights and in confined spaces</div></li><li><div>
Qualify to wear a full-face respirator</div></li><li><div>
Consistently work in various weather conditions</div></li></ul><div></div><div><p>
In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.</p><p>
Additional details are available at https://www.reworldwaste.com/careers/benefits.</p><p>
For additional information, refer to the Pay Transparency section below.</p></div></div><p></p><p>
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.</p><p></p><p>
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.</p><p></p><p><b><br>
Pay Transparency</b></p><p></p><p>
Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld&rsquo;s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.</p><p></p>
The pay range for the primary location of this position is: $43,100.00 - $57,400.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080.<p></p><p><b>
Our DEI Commitment</b></p><p></p><p>
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.</p><p></p><p><br>
Know Your Rights (Click to view poster)</p><p></p><p><br>
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the &lsquo;Contact Us&rsquo; button. Under Inquires, select &lsquo;Careers&rsquo; in the Interest field, fill out all required fields including your message. In the message section, please note this is a &lsquo;Job Application Accommodation Request&rsquo;.</p><p></p><p><b>
Attention Staffing Agencies &amp; Search Firms</b></p><p></p><p>
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.</p></div><p></p>

Field Services Technician II

Matheny Motors

<div><p><b><i>Matheny Motor Truck Company</i></b> is seeking skilled and experienced Mobile Truck Technician to join our <b><i>Fire and Emergency Team</i></b>. The successful candidate will be very detailed oriented, a true technician skilled electrician and mechanic. This person should be versed in PM&rsquo;s, brakes, steering, suspension, pumps, valves, preferably foam systems and both 12 VDC and 120/240 VAC generators.</p><p><b>
Responsibilities:</b></p><p>
Diagnose and repair fire pump issues</p><p>
Diagnose and repair aerial ladder issues</p><p>
Assemble Under dash harnesses, switch panels, circuit boards, and a variety of different electrical components</p><p>
Programming lights from customers specs</p><p>
Troubleshoot 12V DC and 120V AC circuitry</p><p>
Test products to ensure performance to customers specifications</p><p>
Reading specs to make sure the trucks are built per spec</p><p>
Perform functionality checks on airhorns, sirens, light packages, flash patterns, door locks Etc.</p><p>
Identify and fix quality issues</p><p>
Ability to read and understand written and verbal instructions</p><p>
Ability to read and use a tape measure for precise measurements</p><p>
Communicate issues or delays immediately to management</p><p>
Maintain a clean and orderly work area</p><p>
Perform other duties as assigned</p><p><b>
Qualifications</b>:</p><p>
ASE Certification preferred</p><p>
EVT Certification preffered</p><p>
Truck Mechanic experience- Mid-level</p><p>
High school diploma or GED</p><p>
Driver's License CDL Class B with Air</p><p>
Electrical experience</p><p>
Manufacturing, installation</p><p>
High school diploma or GED</p><p>
Preferred 4 plus years of truck or automotive electrical experience in a manufacturing environment</p><p>
EVT / ASE certification preferred (or is willing to obtain certifications)</p><p>
Strong technical performance record</p><p>
Unrestricted CDL driver's license and clean driving record</p><p>
Neat, clean, and professional appearance</p><p>
Ability to meet the physical demands of the job</p><p>
Any manufacturer certifications from prior employment (EONE, Spartan, Road rescue, Wheeled Coach Pierce, etc.) desired</p><p>
Must own and can use common hand tools and power tools such as drills, and screw guns</p><p>
Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance</p><p><b>
Physical Demands:</b></p><p>
Frequent bending, stooping, squatting, and climbing up and down ladders and scaffolding</p><p>
Ability to regularly lift and move 40 lbs. without assistance</p><p>
Ability to work with arms above head</p><p>
Ability to operate and understand the operation of all protective safety equipment in the area.</p><p>
Ability to work in non-temperature-controlled environments</p></div><p></p>

Operator Field I- Road Tech

Transworld Associates Pvt. Ltd

<p><b>Major Functions:</b></p><ul><li>Ensure timely execution of tasks and coordinating/Communicating with CSD &amp; Engineering teams for task completion.</li><li>Travelling within city for complaints handling.</li><li>Maintain record of all tasks and share daily progress report.</li><li>Maintain inventory report and share status of inventory on weekly basis.</li><li>Will be responsible for relocation of ONTs &amp; STBs within same premises.</li><li>Responsible for customer ONT/STB Lab testing, upgrades and performance check. Collect faulty devices from customer and hand over to Lab team to validate device status. Re-Install device on customer premises.</li><li>Should be capable of working under pressure with strict follow up on time lines.</li><li>Support Field Operations team for GPON related issues whenever required.</li></ul><p><b>Skills Requirements</b></p><ul><li>Thorough knowledge of GPON technology, Access Fiber network &amp; end-user device functionality.</li><li>Strong communication skills with customer handling back ground.</li><li>Quick learner and ready to accept new challenges.</li><li>Good hands on experience on MS Office (Excel, Outlook, Word etc).</li><li>Should have own conveyance for travelling.</li></ul><p><b>Experience and Education</b></p><ul><li>B-TECH/DAE in Telecom/Electrical.</li><li>1 &ndash; 2 Years of relevant experience working in ISP/Telecom operator.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary package?</li><li>What is expected salary Package?</li><li>Currently are you working?</li><li>How do you know about Transworld home?</li><li>How many year of experience do you have?</li></ul><p>Education:</p><ul><li>High School (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Troubleshooter

Egis Group

<div><b>Company Description</b><p><br>
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.</p><b><br>
Job Description</b><br>
<ul><li>
Lead site surveys</li><li>
Capture field device/configuration data</li><li>
Assess protocol support, obsolescence, adaptation needs for dual-LDC operations</li><li>
Site visits to substations &amp; pump stations</li><li>
Assess WAMS/PQA/WMS/EDL</li><li>
Inputs to architecture &amp; adaptation scope</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree in Electrical/Control Engineering</li><li>
8+ years with substation automation, RTUs/IEDs, recorders and WAMS/PQA</li><li>
Experience on transmission automation upgrade project</li></ul></div>

Field Systems Engineer – SCMS/RTU/WAMS/PQA

Wanzek Construction

<div>Overview:
<div>
Join Our Team and Build the Future of Renewable Energy! Are you ready for an adventure that makes a difference? We are expanding our Wind Renewables Construction Team and are seeking passionate, driven individuals who want to play a vital role in shaping the renewable power infrastructure of tomorrow.</div><div></div><div><br>
As a Field Engineer, you will embark on an exciting journey, traveling to various construction sites and working at the cutting edge of sustainability. Your primary responsibilities will include independently inspecting and monitoring construction activities, ensuring they align with our blueprints and meet all necessary specifications and codes.</div><div></div><div><br>
Your keen eye for detail will be crucial as you identify significant issues and collaborate with project management to overcome challenges. In this dynamic role, you&rsquo;ll not only contribute to groundbreaking projects but also gain invaluable experience while traveling and working alongside like-minded professionals who share your commitment to a sustainable future. It&rsquo;s an opportunity to develop a deep understanding of project scope and schedules, all while making your mark in the renewable energy field.</div><div></div><div><b><br>
Location &amp; Travel Details: </b>You&rsquo;ll get the opportunity to travel across the US, helping our team build renewable projects. <b>This is a traveling position, up to 100% of the time. You have the potential to be placed on a project site located in any state throughout the US.</b> You&rsquo;ll spend 8-12 months on average per project. We offer designated daily per diem in addition to base pay to support and help you cover living expenses. This position is eligible for routine travel home (rotation) from the jobsite. This role is eligible for a monthly vehicle allowance.</div><div></div><div><b><br>
Company Overview</b></div><div></div><div><br>
MasTec Renewables, comprised of Wanzek Construction, IEA Constructors, and White Construction, combines over 20 years of experience in renewable energy construction. Depending on your position and project, you may work for one or more of our companies over your career with us. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #17 Top 50 Domestic Heavy Contractors, #20 Transportation Contractor).<br>
<br>
We embrace diverse perspectives among our employees and across all levels of our business, including our suppliers, community partners, and clients. We have built a multidimensional workforce that brings valuable differences in perspectives, work ethics, and approaches to our organization. By collaborating across departments, we foster innovation and encourage everyone&mdash;from interns to executives&mdash;to share their ideas and make an impact. Our goal is to create a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in our industry.<br>
<br>
The MasTec Renewables market sector is part of the MasTec Clean Energy &amp; Infrastructure business segment. MasTec&rsquo;s Clean Energy &amp; Infrastructure (CE&amp;I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do.<br>
<br>
MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. .</div><br>
<div></div>
Responsibilities:
<ul><li>Promote and adhere to company safety policies and procedures.</li><li>
Inspect and ensure the quality of work on large-scale wind and solar projects, including roads, excavations, concrete, substations, and installations.</li><li>
Verify that construction aligns with design documents.</li><li>
Review test and inspection reports; communicate any failures to the Field Quality Manager.</li><li>
Ensure materials comply with approved submittals and specifications.</li><li>
Perform basic surveying and measurements for roadways and structures.</li><li>
Organize daily activities to accurately record QC and QA data.</li><li>
Prepare comprehensive Daily Reports detailing completed work and resource usage.</li><li>
Prevent and address deficiencies through quality control inspections.</li><li>
Collaborate with site management to ensure QA/QC compliance and maintain communication with construction managers.</li><li>
Assist in developing operations and maintenance manuals.</li><li>
Support the receiving and inventory process for site materials.</li><li>
Create/manage punch lists for completed work.</li><li>
Help manage production and extra work authorization logs.</li><li>
May prepare daily project updates and validate calibrated tools.</li><li>
Utilize construction management software for quality inspections and documentation.</li><li>
Other duties as assigned</li></ul>
Qualifications:
<div><b>
Qualifications &amp; Compensation</b></div><div></div><div><b><br>
Field Engineer I Requirements:</b></div><ul><li>
Compensation $65,000-$70,000/ year, commensurate with experience</li><li>
Associates or Bachelor's degree in Construction Management, Civil, Mechanical Engineering or related degree preferred</li><li>
High School graduate or equivalent and two or more years&rsquo; experience in related construction field</li><li>
Must be capable of completing and passing the local or state certified SWPPP inspector program and have working knowledge of SWPPP project management plan</li></ul><div><b>
Field Engineer II Requirements:</b></div><ul><li>
Compensation $70,000-$80,000/ year, commensurate with experience</li><li>
Associates or Bachelor's degree in Construction Management, Civil, Mechanical Engineering or related degree and one to two years&rsquo; experience in related construction field</li><li>
High School graduate or equivalent and three or more years&rsquo; experience in related construction field</li><li>
Must be capable of completing and passing the local or state certified SWPPP inspector program and have working knowledge of SWPPP project management plan</li></ul><div><b>
Field Engineer III Requirements:</b></div><ul><li>
Compensation $80,000-$90,000/ year, commensurate with experience</li><li>
Associates or Bachelor's degree in Construction Management, Civil, Mechanical Engineering or related degree and two to three years&rsquo; experience in related construction field preferred</li><li>
High School graduate or equivalent and four or more years&rsquo; experience in related construction field</li></ul><div><b>
Knowledge, Skills and Abilities Required:</b></div><ul><li>
Take reasonable care of your own and others&rsquo; health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the Company&rsquo;s Zero Injury principles</li><li>
Self-starter, organized with strong interpersonal and written skills</li><li>
Advanced computer skills with working knowledge of Microsoft Word, Excel, PowerPoint and Outlook</li><li>
Proficient in the use of computers and software packages needed to support the documentation, analysis and retention of quality records</li><li>
Strong teamwork orientation, initiative, communication, and problem-solving skills</li><li>
Detail orientation sufficient to organize and effectively manage task independently</li><li>
Read, analyze and interpret blueprints and technical procedures</li><li>
Write daily reports and document project activities</li><li>
Effectively collect and record field data to assure activities are conforming to corporate Quality Control procedures</li><li>
Ensure the effective implementation of the quality control program for assigned project task</li><li>
Calculate figures and amounts and able to apply concepts of basic algebra and geometry</li><li>
Ability to communicate clearly and interface effectively with a diverse group of field level employees</li></ul><div></div><div><b><br>
What's in it for you:</b></div><div></div><div><br>
Financial Wellbeing</div><ul><li>
Competitive pay with ongoing performance review and merit increase</li><li>
401(k) with company match &amp; Employee Stock Purchase Plan (ESPP)</li><li>
Flexible spending account (Healthcare &amp; Dependent care)</li></ul><div>
Health &amp; Wellness</div><ul><li>
Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children</li><li>
Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance</li></ul><div>
Family &amp; Lifestyle</div><ul><li>
Paid Time Off, Paid Holidays, Bereavement Leave</li><li>
Military Leave, including Differential Pay and Benefits Continuation</li><li>
Employee Assistance Program</li></ul><div>
Planning for the Unexpected</div><ul><li>
Short and long-term disability, life insurance, and accidental death &amp; dismemberment</li><li>
Voluntary life insurance, accident, critical illness, hospital indemnity coverage</li><li>
Emergency Travel Assistance Program</li><li>
Group legal plan</li></ul><div><i>
Employment is contingent upon successful completion of pre-employment screening, which may include background check, drug testing, and confirmation that the candidate meets company standards for driver&rsquo;s license status and driving record. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information.</i></div><div></div><div><b><i><br>
MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.</i></b></div><div></div><div><i><br>
MasTec Clean Energy &amp; Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.</i></div><div></div><div><i><br>
#LI-AD1 </i><i>#LI-Remote</i></div>
Service Line (UKG) : Name: WZK-Wanzek Construction, Inc.</div>

Field Engineer I, II, or III (Wind/Renewables - Nationwide Opportunities!)

Digi Security Systems

<p>Training &amp; Development Lead Job Description<br/></p><p>Location: Dallas, TX<br/>Reports to: Director of People Operations<br/>Department: Human Resources / People Operations<br/>Pay Scale: $90,000-$97,000<br/></p><p>Mission<br/></p><p>The Technician Development Lead empowers Digi Security Systems' technicians to grow their skills, uphold safety practices, and maintain professionalism by owning technician training initiatives, assessments, technical readiness, and the Safety Deputy Program. This role designs and scales impactful resources, training, and tools to elevate technician performance, promote field excellence, and support organizational growth.<br/></p><p>Key Responsibilities<br/></p><p>Spearhead the Safety Deputy Program<br/>Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture.<br/>Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites.<br/>Lead Technician Assessments<br/>Develop and administer a standardized, skills-based evaluation framework to assess technical competencies, safety awareness, and role-specific readiness.<br/>Use assessment data to inform targeted development plans and team assignments to optimize performance.<br/>Improve Technician Compliance, Readiness, and Team Operations<br/>Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews.<br/>Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence.<br/>Define and Scale Technical Standards<br/>Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams.<br/>Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly.<br/></p><p>Competencies<br/></p><p>Instructional Design &amp; Facilitation<br/>Designs and facilitates structured, engaging training for adult learners, both in-person and virtually.<br/>Measures and tracks learning outcomes to ensure training effectiveness.<br/>Field &amp; Technical Expertise<br/>Demonstrates strong knowledge of low-voltage, AV, and structured cabling practices.<br/>Builds credibility with field technicians through hands-on expertise and applies industry best practices to training and standards.<br/>Program Development &amp; Scaling<br/>Builds sustainable systems and training programs, maintaining documentation and tools in a centralized system.<br/>Continuously improves programs based on field and stakeholder feedback.<br/>Employee Relations &amp; Coaching Support<br/>Supports disciplinary actions and improvement plans with professionalism.<br/>Tracks employee sentiment, escalates risks, and maintains trust in sensitive situations.<br/>Safety Program Leadership<br/>Owns and evolves the Digi Safety Deputy Program, ensuring staff complete required trainings.<br/>Assists with Toolbox Talks and proactively identifies and resolves safety risks in collaboration with field leaders.<br/>Cross-Functional Collaboration<br/>Works effectively with People Operations, HR, Technical, and Operations teams.<br/>Communicates clearly across roles and maintains strong follow-through on collaborative projects.<br/></p><p>Key Attributes<br/></p><p>Grit: Perseveres through complex program development and alignment, maintaining quality in high-growth and high-pressure environments.<br/>Self-awareness: Understands how their training and decisions impact technician performance, field operations, and customer outcomes.<br/>Bias for Action: Proactively builds systems, addresses training gaps, and drives improvements without waiting for instruction.<br/>Team Player: Collaborates across field and HQ teams, supports local training leads, and incorporates field input.<br/>Clear Communicator: Explains technical material, program expectations, and feedback clearly in multiple formats.<br/>Coachable: Welcomes feedback from leaders and field teams, adjusting training programs and methods as needed.<br/>Highly Technical: Possesses strong working knowledge of field installation, technical workflows, safety standards, and tools.<br/>Trusted Leader: Respected by leads, field managers, and technicians as a reliable source of guidance and knowledge.<br/></p><p>Qualifications<br/></p><p>Degree in Training and Development, Technical Education, or a related field (preferred).<br/>5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, or structured cabling industries.<br/>Strong understanding of safety standards, compliance, and technical workflows in a security &amp; field-based environment.<br/>Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for program management and documentation.<br/>Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust.<br/>Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.<br/></p>

Copy of Digi - Technician Training & Development Lead

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