field service coordinator

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do As The Field Dispatch Coordinator
  <br/>
  <br/>
 </strong>
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 <br/>
 <br/>
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
  </li>
  <li>
   Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
  </li>
  <li>
   Contact information
  </li>
  <li>
   Escalation procedures
  </li>
  <li>
   Scope of services
  </li>
  <li>
   Installation scripts and processes
  </li>
  <li>
   Schedules and teams
  </li>
  <li>
   Locations and maps
  </li>
  <li>
   Site completion checklists
  </li>
  <li>
   Provide onboarding, training, and support for Field Technicians
  </li>
  <li>
   Perform quality assurance checks and team assessments to ensure:
  </li>
  <li>
   Performance of the complete scope of services as outlined in the SOW
  </li>
  <li>
   Installation scripts and processes are completed, meeting client directed specifications
  </li>
  <li>
   Be available for all escalations and questions as a dedicated technical support resource
  </li>
  <li>
   Route and manage subcontractor work orders
  </li>
  <li>
   Collect and validate appropriate deliverables upon completion for delivery to project manager
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Certification
  <br/>
  <br/>
 </strong>
 What you will bring to the team:
 <br/>
 <br/>
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 <br/>
 <br/>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
  </li>
  <li>
   Thorough understanding of the connectivity of devices to LAN and WAN
  </li>
  <li>
   Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
  </li>
  <li>
   Strong interpersonal and customer service skills
  </li>
  <li>
   Ability to communicate internally and externally on all levels and through all mediums.
  </li>
  <li>
   Experience and success in working with various delivery organizations to achieve deliverables
  </li>
  <li>
   Ability to effectively prioritize and execute tasks in a high-pressure environment
  </li>
  <li>
   Ability to work and adapt to change in a fast paced environment
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Voice and Data cabling experience (Installation, termination, testing)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Service Desk tool suites
  </li>
  <li>
   Concepts of networking fundamentals
  </li>
  <li>
   Microsoft Visio
  </li>
  <li>
   Experience with Service Now
  </li>
  <li>
   Resource supervisory experience
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 <br/>
 <br/>
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
</div>


Field Dispatch Coordinator

upchurch

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
Upchurch is a <b>rapidly growing</b>, full-service building engineering company providing <b>mechanical, plumbing, HVAC, and electrical services</b> across the southeastern United States. <b>Founded in 1970</b> and headquartered in Horn Lake, MS, Upchurch has grown through both<b> organic expansion and strategic acquisitions</b>, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions&mdash;from design and installation to ongoing maintenance and emergency support&mdash;<b>helping clients maximize building performance, energy efficiency, and equipment lifespan</b>.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Schedule and dispatch service technicians based on priority, location, and expertise.</p></li><li><p>
Serve as the primary point of contact for customer inquiries, updates, and follow-ups.</p></li><li><p>
Monitor work order progress and ensure timely job completion.</p></li><li><p>
Maintain accurate service records and documentation in the company&rsquo;s system.</p></li><li><p>
Coordinate with inventory and parts departments to ensure availability for service calls.</p></li><li><p>
Prepare and review service reports, including technician hours, parts used, and job status.</p></li><li><p>
Collaborate with internal departments to resolve customer concerns and support technician needs.</p></li><li><p>
Track service KPIs such as response time, job completion rates, and customer satisfaction.</p></li><li><p>
Ensure compliance with company policies, safety standards, and service quality benchmarks.</p></li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><p>
2&ndash;4 years of experience in service coordination, customer service, or operations support.</p></li><li><p>
Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Strong attention to detail and ability to prioritize under pressure.</p></li><li><p>
Familiarity with field service environments, construction, or technical trades is preferred.</p></li><li><p>
High school diploma required; associate&rsquo;s or bachelor&rsquo;s degree in business or related field is a plus.</p></li></ul><p>
#LI-UPCHURCH1</p><p><b>
Benefits:</b></p><ul><li><p>
Competitive salary based on experience.</p></li><li><p>
Health, dental, and vision insurance.</p></li><li><p>
Paid time off and holiday pay.</p></li><li><p>
Opportunities for professional development and certification assistance.</p></li></ul><p><b>
Equal Employment Opportunity:</b></p><p>
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p></div>

Service Coordinator

Top Notch Dock 

<p>The Commercial Service Coordinator / Dispatcher will be responsible for coordinating and dispatching service technicians to job sites, ensuring that customers receive timely and efficient service. You will act as a key point of contact for both our technicians and customers, helping to schedule service calls, track work orders, and resolve issues as they arise. The ideal candidate will have previous experience as a service coordinator / dispatcher (although not necessarily in a logistics capacity), an understanding of scheduling software, and knowledge of commercial dock and door parts. Strong performance, a willingness to learn, and a positive attitude will be key.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES </b></p><p>Essential functions include but are not limited to the following:</p><p>&middot; <b>Dispatching:</b></p><p>o Receive service requests and efficiently assign appropriate technicians based on location, skill set, and availability.</p><p>o Monitor technician routes and schedules to ensure a timely response to service calls.</p><p>o Adjust schedules as necessary to accommodate emergency requests or changes in technician availability.</p><p>&middot; <b>Customer Communication / Customer Service:</b></p><p>o Serve as the first point of contact for customers needing service, answering inquiries and providing accurate information about scheduling and service details.</p><p>o Confirm appointments with customers and provide reminders.</p><p>o Follow up with customers to ensure satisfaction with completed service and address any concerns or issues.</p><p>o Troubleshoot and resolve issues that arise during service calls or scheduling.</p><p>o Ensure all services meet company standards and customer expectations, escalating issues to management as necessary.</p><p>&middot; <b>Work Order Management:</b></p><p>o Create, update, and track service work orders in the system.</p><p>o Ensure all relevant information is captured accurately, including job specifics, customer details, and technician notes.</p><p>o Ensure that all jobs are completed within the specified time frame and within company guidelines.</p><p>&middot; <b>Administrative Support:</b></p><p>o Process job paperwork, including invoicing and billing support.</p><p>o Keep records of service history for customers and create reports as needed for management.</p><p>&middot; <b>Team Collaboration</b>:</p><p>o Work closely with team members and other departments.</p><p>o Maintain a positive attitude and collaborative mindset with technicians and sales.</p><p><b>SKILLS </b></p><p>&middot; Exceptional communication and interpersonal skills.</p><p>&middot; Proficient in Microsoft Office Suite.</p><p>&middot; Active listening, written, and verbal communication skills.</p><p>&middot; Sharp attention to detail and organization.</p><p>&middot; Ability to develop strong relationships.</p><p>&middot; Strong time management and organization skills.</p><p>&middot; Proactive approach to problem solving.</p><p>&middot; Customer service oriented.</p><p>&middot; Collaborative mindset and team-player.</p><p><b>QUALIFICATIONS / REQUIREMENTS</b></p><p>&middot; <i><b>Education</b></i>: High school diploma or equivalent.</p><p>&middot; <i><b>Experience</b></i>: 1-2 years of experience in dispatching and service coordination; strong preference given to candidates with experience in commercial construction.</p><p>o <i>Experience scheduling and dispatching field service technicians is a plus</i>.</p><p><b>PHYSICAL DEMANDS</b></p><p>To perform this job successfully, the employee is frequently required to:</p><ul><li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li><li>Moving about to accomplish tasks.</li><li>Talking</li><li>Communicating with others to exchange information.</li><li>Repeating motions that may include the wrists, hands and/or fingers.</li><li>Hearing.</li><li>Seeing.</li><li>Eye / Hand / Foot Coordination.</li></ul><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>WORK ENVIRONMENT</b></p><p>Ability to work in a typical office environment. Occasionally may be required to assist with light lifting or walking to different departments throughout the office.</p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><p><i>Top Notch Dock and Door is an Equal Opportunity Employer and complies with ADA regulations as applicable.</i></p><p>Job Type: Full-time</p><p>Pay: $45,212.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Experience:</p><ul><li>Commercial construction: 1 year (Required)</li><li>Customer service: 3 years (Required)</li><li>Technician Dispatching: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Flowery Branch, GA 30542 (Required)</li></ul><p>Work Location: In person</p>

Commercial Service Coordinator/Dispatcher

CUPERTINO ELECTRIC

<div><div><b>Posting Title: </b>Field Operations Coordinator</div><div><b>
Reports To:</b> Field Administrative Supervisor</div><div><b>
Location: </b>San Jose, CA</div><div><b>
Salary Range: </b>$28.00/hour to $38.00/hour</div><div>
</div><div>
Final determination of a successful candidate&rsquo;s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.</div><p></p><div><b>
WHO WE ARE</b></div><div>
Since 1954, Cupertino Electric, Inc. (CEI)<b> </b>has been powered by people who&rsquo;ve built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. And we've done it with integrity for more than 70 years. We&rsquo;re problem solvers and innovation seekers. We&rsquo;re team players and safety fanatics. And we're proud to be part of Quanta Services (PWR:NYSE), North America's largest employer of skilled craft labor. Because what we do is important, but how we do it is everything.</div><div>
</div><div><b>
THE PRODUCTION TEAM
</b></div><div>The Production Team is responsible for overseeing Cupertino Electric&rsquo;s Field workforce, ensuring that all projects are executed with the high standards of safety, productivity, scheduling, quality and cost control. Our team is dedicated to operational excellence, maintaining tight control over project execution from start to finish. We take pride in developing and deploying the best Field Managers in the industry, leaders who drive performance, uphold standards, and deliver successful project outcomes.</div><div>
</div><div><b>
ABOUT THE ROLE</b></div><div>
The Field Operations Coordinator plays a pivotal role in supporting the Site Superintendent and Field Team on projects for Cupertino Electric, Inc. They are responsible for executing a variety of high-level administrative tasks, including managing union workforce onboarding, payroll, resource tracking, and dispatch coordination. Success in this role requires exceptional organizational skills, resourcefulness, and the ability to operate efficiently in a dynamic, fast-paced construction environment. The ideal candidate must be proficient in Microsoft Office applications and demonstrate the ability to quickly learn and adapt to new software systems.</div><div>
</div><div><b>
Union New Hire Onboarding</b>: The role involves ensuring compliance with I-9 requirements for all new hires, coordinating site orientation and badging for all field employees, and assisting new employees with the onboarding process. This includes facilitating required orientation videos and providing support to users on their tablets. Additionally, the position requires maintaining accurate records of onboarding processes and ensuring timely updates.</div><div>
</div><div><b>
Payroll Management</b>: Payroll management responsibilities will include entering and submitting timecards weekly for all field staff while proofreading entries to prevent payroll errors. The role also involves providing payroll reports that include incentives, per diem, and corrections, as well as sorting and distributing paychecks to ensure on-time delivery.</div><div>
</div><div><b>
Resource Tracking</b>: As a Field Operations Coordinator, you will track attendance and workforce resources on-site using Procore Workforce Management, conduct daily roll calls to verify staff presence, and manage dispatching, terminations, and personnel update (PARs) requests.<br>
</div><div><b>
Administrative Support</b>: Lastly, you will be involved in consolidating and submitting daily reports to key stakeholders, managing IT requests, and providing basic IT support for field staff. Responsibilities include ordering supplies through Amazon, coordinating catering for events and meetings, assisting with maintaining safety training records using Vairkko, filing and maintaining site records as needed, and performing basic office housekeeping as required.</div><div>
</div><div><b>
ABOUT YOU</b></div><ul><li>
Strong communication skills, with the ability to interact effectively with field and office personnel.</li><li>
Resourceful problem-solver with the ability to adapt to changing project needs.</li><li>
Team-oriented individual who works well in a collaborative environment.</li><li>
Strong Microsoft Office Suite skills, particularly in Excel and Outlook.</li><li>
Familiarity with payroll management and timecard submission.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Ability to work effectively in a construction site environment.</li><li>
Experience with I-9 compliance and new hire onboarding preferred.</li><li>
Strong problem-solving skills and ability to meet deadlines in a fast-paced setting.</li></ul><div>
</div><div><b>
MINIMUM QUALIFICATIONS</b></div><div><i>
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.</i></div><div><i>
</i></div><div><b>
Education: </b>High School Diploma or GED required. Any college degree preferred.
</div><div><b>
</b></div><div><b>Licensure/Certifications: </b>None required.</div><p></p><div><b>
Experience: </b>Three (3) years of experience required in similar role with construction experience preferred.
</div><div><i>
</i></div><div><b>Driving Record:</b> Valid state-issued driver&rsquo;s license and satisfactory driving record.</div><div></div><ul><li>Applicants must be authorized to work in the United States. This position is not eligible for sponsorship.</li></ul><div>
</div><div>
#LI-SA1</div><div>
</div><div><b>
PLEASE NOTE:</b> CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about &quot;job scams&quot; how to avoid them, click here.</div><div>
</div><div>
CEI is a place where every single person can&mdash;and does&mdash;have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you&rsquo;ll go home every day knowing you helped contribute to important work that shapes people&rsquo;s lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people.</div><div>
</div><div>
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.</div><div>
</div><div>
Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.</div><div>
</div><div>
Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at ceijobs@cei.com or 1-(877)-747-4CEI.</div></div><div></div>

Field Operations Coordinator

Nextech

<div>
 <strong>
  Be the Heart of the Operation - Join Nextech as a Dispatcher!
  <br/>
  <br/>
 </strong>
 Are you ready to be part of a team that keeps the wheels turning and the service flowing? At
 <strong>
  Nextech
 </strong>
 , we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of
 <strong>
  Quality, Integrity, and Value
 </strong>
 . With
 <strong>
  2,000+ team members
 </strong>
 and growing, we&rsquo;re proud to be
 <strong>
  America&rsquo;s largest HVAC/R service provider
 </strong>
 &mdash; and we&rsquo;re just getting started.
 <br/>
 <br/>
 Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where
 <strong>
  you
 </strong>
 come in. As a
 <strong>
  Dispatcher
 </strong>
 , you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.
 <br/>
 <br/>
 <strong>
  If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.
  <br/>
  <br/>
 </strong>
 As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.
 <br/>
 <br/>
 Your responsibilities will include
 <br/>
 <br/>
 <ul>
  <li>
   Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
  </li>
  <li>
   Communicating service updates, customer needs, and schedule changes to technicians and management
  </li>
  <li>
   Tracking service history, updates, and customer communications in the database
  </li>
  <li>
   Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
  </li>
  <li>
   Verifying technician check-ins/outs and confirming IVR compliance
  </li>
  <li>
   Ensuring technicians have the correct parts and POs to complete jobs successfully
  </li>
  <li>
   Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency
  </li>
  <li>
   Collaborating with Regional Service Managers to clear and schedule new calls
  </li>
  <li>
   Managing data entry, purchasing, and internal support for your assigned region
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This is a role that requires precision, adaptability, and a strong commitment to excellence.
 <br/>
 <br/>
 We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart
 <br/>
 <br/>
 <strong>
  Professional Growth
 </strong>
 Paid training, certification support, and education reimbursement
 <br/>
 <br/>
 <strong>
  Outstanding Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Multiple health plans, including a FREE employee-only option
  </li>
  <li>
   Dental and vision coverage starting after just 30 days
  </li>
  <li>
   FREE life insurance equal to your annual salary
  </li>
  <li>
   401(k) with 50% company match on the first 6%
  </li>
  <li>
   Optional supplemental coverage for life, disability, accidents, and critical illness
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Generous Time Off
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Seven paid holidays plus Paid Time Off
  </li>
  <li>
   Exclusive discounts on travel, auto, dining, and more
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 USD $20.00/Hr.
 <br/>
 <br/>
 USD $27.00/Hr.
 <br/>
 <br/>
 We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.
 <br/>
 <br/>
 <ul>
  <li>
   Previous dispatch experience (service industry preferred)
  </li>
  <li>
   High-level computer skills, especially in Excel
  </li>
  <li>
   Excellent organizational and time-management skills
  </li>
  <li>
   Strong sense of urgency and ability to prioritize tasks effectively
  </li>
  <li>
   Top-notch communication skills &mdash; written and verbal
  </li>
  <li>
   Team-first attitude with a solution-focused mindset
  </li>
  <li>
   Ability to thrive in a fast-paced, deadline-driven environment
  </li>
  <li>
   Detail-oriented with a sharp focus on accuracy and follow-through
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This role is office-based and requires the ability to
 <br/>
 <br/>
 <ul>
  <li>
   Continuously able to work in office environment
  </li>
  <li>
   Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
  </li>
  <li>
   Continuously able to sit at a computer for up to 8 hours
  </li>
  <li>
   Able to alternate between sitting and standing, as needed throughout the day
  </li>
  <li>
   Continuously requires vision, hearing, twisting, and talking
  </li>
  <li>
   Occasionally able to lift up to 15 lbs
  </li>
  <li>
   Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
  </li>
  <li>
   Rarely requires climbing
  </li>
 </ul>
</div>


Dispatcher

Ohio Cat

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Dispatch Supervisor will lead the statewide Power &amp; Energy preventative maintenance scheduling team. This position is responsible for overseeing the opening &amp; closing of Preventative Maintenance (PM) work orders, scheduling field service PM work for customers, dispatching field service technicians to perform scheduled PM work, producing and distributing PM-related reports, and invoicing, as required. This person will oversee work order review for customer billing.
 <br/>
 <br/>
 <strong>
  Essential Functions And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to lead and motivate employees.
  </li>
  <li>
   Self-directed, personable, and service-oriented
  </li>
  <li>
   Self-motivated, organized.
  </li>
  <li>
   Mature and possesses sound business understanding.
  </li>
  <li>
   Ability to provide excellent customer service and product support through management of all aspects of PM dispatching
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required.
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Previous dispatching, job coordination, or service scheduling experience preferred.
  </li>
  <li>
   Previous supervisory experience.
  </li>
  <li>
   Proficient computer skills.
  </li>
  <li>
   Proven experience working closely with internal and external customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employee Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) Match and Employer Discretionary Contribution.
  </li>
  <li>
   Two different Health Insurance options including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
  </li>
  <li>
   Dental and Vision Insurance.
  </li>
  <li>
   Credit Union Access.
  </li>
  <li>
   Life Insurance, Short-Term Disability, and Long-Term Disability.
  </li>
  <li>
   Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
  </li>
  <li>
   Base pay plus annual bonus potential
  </li>
  <li>
   Company SuccessShare bonuses
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
 <br/>
 <br/>
 EEO, Veterans &amp; Disabled Employer and VEVRAA/503 Federal Contractor
</div>


Dispatcher Supervisor

Cable One

<div><p><b>Job Description:</b></p><p>
At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.</p><p></p><p>
The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met. Using Cable One Field Service Management and ACSR. This position maximizes the efficiency and effectiveness of the field workforce.</p><p></p><p><b>
What you will do to contribute to the company's success</b></p><ul><li>
Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
</li><li>Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
</li><li>Monitors technician's routes in order to have an ongoing understanding of availability for work orders.
</li><li>Sets up locates and outages as required.
</li><li>This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization&rsquo;s Values.</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
High School Degree required.</li><li>
2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM).</li><li>
Less than one-year prior customer service experience required.</li><li>
Excellent verbal and written communication.</li><li>
Strong data-entry ability (alpha/numeric).
</li><li>Must be able to navigate the internet and be comfortable using various computer programs.
</li><li>Ability to work in a fast-paced, demanding environment and with good time management.</li><li>
Understanding of Outlook and GPS.</li><li>
Understanding of ServiceNow and ACSR
</li></ul><p></p><p><b>Core Competencies
</b></p><ul><li><b>Committed: </b>Values each customer, while working hard to keep their business and support our communities.</li><li><b>
Helpful:</b> Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.</li><li><b>
Proactive:</b> Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.</li><li><b>
Personal: </b>Knows our customers well, and tailors our communications for such.</li></ul><p></p><p><b>
Core Competencies
</b></p><ul><li><b>Committed: </b>Values each customer, while working hard to keep their business and support our communities.</li><li><b>
Helpful:</b> Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.</li><li><b>
Proactive:</b> Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.</li><li><b>
Personal: </b>Knows our customers well, and tailors our communications and interactions to address their needs and expectations.</li></ul><p></p><p><b>
Benefits</b></p><p></p><p>
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:</p><ul><li>
Medical, dental, and vision plans &ndash; start when you start!</li><li>
Life insurance (self, spouse, children)</li><li>
Paid time off (vacation, holiday, and personal/sick days)</li><li>
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)</li><li>
Group Legal plan with Identity Theft Protection</li></ul><p></p><p><b>
Additional Perks
</b></p><ul><li>Tuition reimbursement (up to $5,250 on 1st year)</li><li>
Annual community support to various organizations across the U.S.</li><li>
Associate recognition &amp; awards programs</li><li>
Advancement opportunities</li><li>
Collaborative work environment</li><li>
FREE Cable One services for associates who live in a serviceable area</li><li>
Up to $75/mo. cable/internet stipend (Phoenix associates)</li></ul><p></p><p><b>
Our Commitment</b></p><p></p><p>
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. &quot;Stronger Together&quot; is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.</p><p></p><p>
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.</p><p><b><br>
Pre-hire Processes</b></p><p></p><p>
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.</p><p></p><p>
#LI-SK1</p><p>
#LI-Remote</p></div>

Dispatch Specialist

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