field service coordinator

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do As The Field Dispatch Coordinator
  <br/>
  <br/>
 </strong>
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 <br/>
 <br/>
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
  </li>
  <li>
   Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
  </li>
  <li>
   Contact information
  </li>
  <li>
   Escalation procedures
  </li>
  <li>
   Scope of services
  </li>
  <li>
   Installation scripts and processes
  </li>
  <li>
   Schedules and teams
  </li>
  <li>
   Locations and maps
  </li>
  <li>
   Site completion checklists
  </li>
  <li>
   Provide onboarding, training, and support for Field Technicians
  </li>
  <li>
   Perform quality assurance checks and team assessments to ensure:
  </li>
  <li>
   Performance of the complete scope of services as outlined in the SOW
  </li>
  <li>
   Installation scripts and processes are completed, meeting client directed specifications
  </li>
  <li>
   Be available for all escalations and questions as a dedicated technical support resource
  </li>
  <li>
   Route and manage subcontractor work orders
  </li>
  <li>
   Collect and validate appropriate deliverables upon completion for delivery to project manager
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Certification
  <br/>
  <br/>
 </strong>
 What you will bring to the team:
 <br/>
 <br/>
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 <br/>
 <br/>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
  </li>
  <li>
   Thorough understanding of the connectivity of devices to LAN and WAN
  </li>
  <li>
   Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
  </li>
  <li>
   Strong interpersonal and customer service skills
  </li>
  <li>
   Ability to communicate internally and externally on all levels and through all mediums.
  </li>
  <li>
   Experience and success in working with various delivery organizations to achieve deliverables
  </li>
  <li>
   Ability to effectively prioritize and execute tasks in a high-pressure environment
  </li>
  <li>
   Ability to work and adapt to change in a fast paced environment
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Voice and Data cabling experience (Installation, termination, testing)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Service Desk tool suites
  </li>
  <li>
   Concepts of networking fundamentals
  </li>
  <li>
   Microsoft Visio
  </li>
  <li>
   Experience with Service Now
  </li>
  <li>
   Resource supervisory experience
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 <br/>
 <br/>
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
</div>


Field Dispatch Coordinator

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p>
 Position Overview:</p><p>
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.</p><p></p><p><br>
What you&rsquo;ll do as the Field Dispatch Coordinator:</p><p>
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.</p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.</li><li>
Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:</li><li>
Contact information</li><li>
Escalation procedures</li><li>
Scope of services</li><li>
Installation scripts and processes</li><li>
Schedules and teams</li><li>
Locations and maps</li><li>
Site completion checklists</li><li>
Provide onboarding, training, and support for Field Technicians</li><li>
Perform quality assurance checks and team assessments to ensure:</li><li>
Performance of the complete scope of services as outlined in the SOW</li><li>
Installation scripts and processes are completed, meeting client directed specifications</li><li>
Be available for all escalations and questions as a dedicated technical support resource</li><li>
Route and manage subcontractor work orders</li><li>
Collect and validate appropriate deliverables upon completion for delivery to project manager</li></ul><p>
What you will bring to the team:</p><p>
EDUCATION/CERTIFICATION:
 </p><p>Bachelor&rsquo;s degree in IT/Business Administration or any other related field</p><p>
 REQUIRED EXPERIENCE:
</p><ul><li>5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
</li><li>Thorough understanding of the connectivity of devices to LAN and WAN
</li><li>Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
</li><li>Strong interpersonal and customer service skills
</li><li>Ability to communicate internally and externally on all levels and through all mediums.
</li><li>Experience and success in working with various delivery organizations to achieve deliverables
</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment
</li><li>Ability to work and adapt to change in a fast paced environment
</li><li>Excellent written and verbal communication skills
</li><li>Voice and Data cabling experience (Installation, termination, testing)</li></ul><p><br>
 </p><p>Preferred:</p><ul><li>
Experience with Service Desk tool suites</li><li>
Concepts of networking fundamentals</li><li>
Microsoft Visio</li><li>
Experience with Service Now</li><li>
Resource supervisory experience</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package<br>
<br>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</p></div>

Holder Construction

<div>
 Operations Department
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Field Coordinator
 </strong>
 to join our
 <strong>
  Operations
 </strong>
 team on our project in Conesville, OH. This is a full-time, in-person position. The Field Coordinator plays a key role in supervising on-site trade work and ensuring safety, quality, and schedule compliance for successful project delivery.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise on-site trade work with a focus on safety, quality, and adherence to project schedule requirements.
  </li>
  <li>
   Coordinate material delivery and installation activities to maintain workflow efficiency.
  </li>
  <li>
   Facilitate communication and coordination between trades to resolve conflicts and maintain progress.
  </li>
  <li>
   Monitor workforce production and provide guidance to ensure compliance with Holder standards.
  </li>
  <li>
   Collaborate with project management teams to address issues and support overall project success.
  </li>
  <li>
   Promote Holder&rsquo;s zero-accident safety culture and enforce compliance with OSHA and company safety policies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Construction Management, Engineering, or a related field OR 1&ndash;3 years of equivalent work experience.
  </li>
  <li>
   Strong communication and problem-solving skills with the ability to work in a collaborative environment.
  </li>
  <li>
   Proficiency in Microsoft Office applications (Word, Excel, Outlook).
  </li>
  <li>
   Willingness to relocate and work on-site as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in commercial construction field supervision.
  </li>
  <li>
   Familiarity with scheduling tools and QA/QC processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Holder Construction offers excellent development and advancement opportunities along with a competitive compensation and benefits package, including company-paid health/life/disability insurance, dental, flexible spending accounts, vacation, and 401(k) plan. For more information, visit http://www.holderconstruction.com.
 <br/>
 <br/>
 Holder Construction does not sponsor individuals for immigration benefits or immigration status.
 <br/>
 <br/>
 EEO-AAP
 <br/>
 <br/>
 Substance abuse testing is a condition of employment.
</div>


Field Coordinator

Wärtsilä Corporation

<div></div><div><div><div><div><div><p>Service Coordinator
</p></div></div></div></div><div><div><div><div><div>W&auml;rtsil&auml; is leading the transition towards a 100% renewable energy future. We W&auml;rtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know W&auml;rtsil&auml; has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?</div><br>
<div>
In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?</div><br>
<div></div>
<div>
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.</div><br>
<div></div>
<div><b>
What will you be doing:</b></div><br>
<div></div>
<div>
Your work will focus on these main responsibilities:</div><br>
<div></div>
<ul><li>Job schedule preparation and monitoring on daily basis for both Field Service &amp; Workshop jobs.</li></ul>
<ul><li>Manage work orders, scheduling, invoicing, and timesheet validation</li></ul>
<ul><li>Ensure the best use and availability of the Field Service personnel encompassing required coordination.</li></ul>
<ul><li>Resource availability and Utilization in PB.</li></ul>
<ul><li>Assisting the Operations Managers with regular feedback from executed jobs.</li></ul>
<ul><li>Maintain confidentiality of personal details as appropriate.</li></ul>
<ul><li>Interface with the internal and end customer during the work for better understanding and minimizing gap.</li></ul>
<ul><li>Monitor and report the operational KPI's in order to ensure maximum efficiency.</li></ul>
<ul><li>Ensure quality deliverance with &quot;zero Injury mind-set&quot;.</li></ul>
<ul><li>Cooperate with relevant internal stakeholders</li></ul>
<ul><li>Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies.</li></ul>
<ul><li>Adapt to ongoing changes in systems and platforms (e.g., Salesforce - SAP).</li></ul>
<ul><li>Support FSEs throughout the service process, providing guidance and resolving operational challenges.</li></ul><br>
<div></div>
<ul>
<li><b>Education:</b> Any graduate degree</li>
<li><b>Work experience</b>: 3-5 year in relevant experience.</li>
<li><b>Skills</b>: SAP/ERP knowledge will be considered as a plus but it is not a prerequisite</li>
<li><b>Job location</b>- Karachi</li></ul><br>
<div></div>
<div><b>
Why you and us:</b></div>
<div>
We at W&auml;rtsil&auml; believe in empowerment, ownership and taking responsibility of our work. We support each other&rsquo;s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don&rsquo;t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.</div>
<div>
Are you eager to be part of this ambition?</div><br>
<div></div>
<div><b>
How to apply:</b></div>
<div><b>
Contact &amp; next steps</b></div><br>
<div>
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you&rsquo;ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.</div>
<div>
In case of any questions, reach out our Regional Talent Acquisition Team at careers@wartsila.com</div><div></div><div><b><br>
Last application date: 07/01/2026</b></div><br>
<div></div>
<div>
At W&auml;rtsil&auml; we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.<br>
<br>
Please note that according to W&auml;rtsil&auml; policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.</div></div></div></div></div></div><div></div>

Service Coordinator

TGC Middle East

The Role
<br>This opportunity is with our client — a leading diversified holding company in the UAE. Key Responsibilities: - Plan, schedule, and coordinate field service activities in line with job scopes, ensuring timely communication with engineers, supervisors, and service teams. - Manage spare parts delivery and logistics support, including urgent or breakdown-related requirements. - Coordinate offshore mobilization and demobilization, ensuring all personnel documentation, safety trainings, PPE records, and site access requirements are complete. - Support international service jobs by arranging visas, travel, equipment shipping, customs documentation, accommodation, and site logistics. - Maintain accurate and organized job documentation, including service reports, test certificates, as-found/as-left records, and records of man-hours and costs. - Monitor schedules and resources, identify potential conflicts or gaps, and escalate issues to management as needed. - Collaborate with technical teams, supervisors, and operations to improve workflows and ensure smooth service execution. - Assist in audits, client reviews, and process improvement initiatives by providing administrative and coordination support.
<br><br>
Requirements
<br><b>Key Requirements:</b> - Experience in coordination, logistics, or administrative roles, preferably in industrial, service, or Oil & Gas sectors. - Exposure to field service operations, offshore coordination, or international logistics is advantageous. - Strong organizational, multitasking, and follow-up skills. - Excellent verbal and written communication. - Proficiency in MS Office and ERP/service management systems. - Customer-focused, proactive, and solution-oriented mindset.
<br><br>
About the company
<br>TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO

Logistics Coordinator- Temporary Contract

Wärtsilä

<div>
 W&auml;rtsil&auml; is leading the transition towards a 100% renewable energy future. We W&auml;rtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know W&auml;rtsil&auml; has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?
 <br/>
 <br/>
 In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
 <br/>
 <br/>
 Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
 <br/>
 <br/>
 <strong>
  What will you be doing:
  <br/>
  <br/>
 </strong>
 Your work will focus on these main responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Job schedule preparation and monitoring on daily basis for both Field Service &amp; Workshop jobs.
  </li>
  <li>
   Manage work orders, scheduling, invoicing, and timesheet validation
  </li>
  <li>
   Ensure the best use and availability of the Field Service personnel encompassing required coordination.
  </li>
  <li>
   Resource availability and Utilization in PB.
  </li>
  <li>
   Assisting the Operations Managers with regular feedback from executed jobs.
  </li>
  <li>
   Maintain confidentiality of personal details as appropriate.
  </li>
  <li>
   Interface with the internal and end customer during the work for better understanding and minimizing gap.
  </li>
  <li>
   Monitor and report the operational KPI's in order to ensure maximum efficiency.
  </li>
  <li>
   Ensure quality deliverance with "zero Injury mind-set".
  </li>
  <li>
   Cooperate with relevant internal stakeholders
  </li>
  <li>
   Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies.
  </li>
  <li>
   Adapt to ongoing changes in systems and platforms (e.g., Salesforce - SAP).
  </li>
  <li>
   Support FSEs throughout the service process, providing guidance and resolving operational challenges.
  </li>
  <li>
   Education: Any graduate degree
  </li>
  <li>
   Work experience: 3-5 year in relevant experience.
  </li>
  <li>
   Skills: SAP/ERP knowledge will be considered as a plus but it is not a prerequisite
  </li>
  <li>
   Job location- Karachi
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why you and us:
  <br/>
  <br/>
 </strong>
 We at W&auml;rtsil&auml; believe in empowerment, ownership and taking responsibility of our work. We support each other&rsquo;s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don&rsquo;t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
 <br/>
 <br/>
 Are you eager to be part of this ambition?
 <br/>
 <br/>
 <strong>
  How to apply:
  <br/>
  <br/>
 </strong>
 <strong>
  Contact &amp; next steps
  <br/>
  <br/>
 </strong>
 Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you&rsquo;ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
 <br/>
 <br/>
 In case of any questions, reach out our Regional Talent Acquisition Team at careers@wartsila.com
 <br/>
 <br/>
 <strong>
  Last application date: 07/01/2026
  <br/>
  <br/>
 </strong>
 At W&auml;rtsil&auml; we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 <br/>
 <br/>
 Please note that according to W&auml;rtsil&auml; policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
 <br/>
 <br/>
 <strong>
  This is W&auml;rtsil&auml;
  <br/>
  <br/>
 </strong>
 W&auml;rtsil&auml; is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
</div>


Vodafone

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Key accountabilities and decision ownership:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   With expertise in OTDR/LSPM testing equipment, analyse the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G.
  </li>
  <li>
   Coordinate with technology teams in operational acceptance of newly declared ready for connect buildings/towers/villas. and to create technical inventory report which is required to connect new customers. Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website.
  </li>
  <li>
   Work and coordinate with Technology Operational teams to monitor the number of splitter ports per buildings and request for expansion based on utilization.
  </li>
  <li>
   Ensure to understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling).
  </li>
  <li>
   Fulfilling manual activities that is:
  </li>
  <ul>
   <li>
    Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fibre patch cords,
   </li>
   <li>
    Calling customers for appointment booking., and Monitor SLAs across multiple field vendors and areas,
   </li>
   <li>
    Tracking order failures and follow- up with technology teams to ensure end to end fulfilment happens in 48H.
   </li>
   <li>
    Manual disconnection of QNBN links based on disconnection request from customer.
   </li>
  </ul>
  <li>
   Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa IDs for all eligible apartments, villa and involve in field team audit to validate compliance to scope of work and Vodafone way of working.
  </li>
  <li>
   Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, and IDs.
  </li>
  <li>
   Tracking and reporting of fixed line inventory issued to field partner and reconciliation. Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting and engage with field partners to ensure assigned orders are activated within the SLA.
  </li>
  <li>
   Provide back-office support to the field team to resolve technical issue identified during activation and engage with technology for uploading inventory and patching for new declared RFS building.
  </li>
  <li>
   Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners. Monitor field team&rsquo;s appointment and ensuring teams reach as per the customer given appointment time
  </li>
  <li>
   Leverage MS Office tools ( Power BI, Power Automate, PowerPoint) to provide insights and highlight trends that can support operational enhancement.
  </li>
  <li>
   90% overall sales lead to be converted to successful installation, ensuring all delivered manged services are bill. Ensure daily reports to be generated for day-to-day activities.
  </li>
  <li>
   Perform any additional project, task or activities assigned/delegated by the Line Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   B achelor&rsquo;s / Engineering degree in telecommunications or equivalent
  </li>
  <li>
   Advance Knowledge in Fixed Fiber Services i.e., FTTX- desirable
  </li>
  <li>
   Certification in MS office tools like Power BI, Power Automate will be add on.
  </li>
 </ul>
</div>


Fixed Installation Desk Advisor

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