field service coordinator

Kanawha Scales & Systems, Inc.

<div>Job Title:
Service Coordinator
Department/Group
Service- Scales
Reports to:
Branch Manager
Location:
 Varies
Travel Required:
 No
Level/Salary Range: 
Position Type:
 Full, non-exempt
Job Description
Company Statement:
Kanawha Scales &amp; Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy &ndash; take care of our customers and take care of our people. American Equipment was founded in 1969 and serves thousands of customers across a variety of end markets, including light &amp; heavy industrial, automation, mining, public utilities, government, aerospace &amp; defense, and energy. 
Position Summary:
The Service Coordinator plays a critical role in supporting our field service operations by scheduling, dispatching, and coordinating service activities for our team of scale technicians. This position ensures that customer requests are handled efficiently, service calls are completed promptly, and all necessary documentation is accurately maintained. The Service Coordinator acts as a liaison between customers, technicians, and internal departments, helping to uphold our commitment to quality service, workplace safety, and customer satisfaction. Strong organizational skills, attention to detail, and effective communication are key to success in this role. 
Responsibilities:<ul><li>
Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts</li><li>
Notify customers in advance to maintain our service schedules</li><li>
Maintain accurate records of service activities, including service requests, work orders, and client communication</li><li>
Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time</li><li>
Create jobs and schedule in ERP system to be ready be ready for technicians in the field</li><li>
Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner</li><li>
Process completed jobs to invoice customers</li><li>
Request PO&rsquo;s from customers</li><li>
Order parts as needed</li><li>
Recording keeping, including ISO documentation, service records</li><li>
Track technician expenses</li><li>
Manage call out schedule</li></ul> 
Qualifications:
Required Skills/Abilities<ul><li>
Strong communication and negotiation skills</li><li>
Attention to Detail</li><li>
Effective Multitasker</li><li>
Organized and able to handle heavy volumes and pressing deadlines</li><li>
Strong computer skills including ERP systems, Word, and Excel</li></ul>
 Education and Experience<ul><li>
High school degree required</li><li>
Ability to work overtime as needed</li><li>
Service-related background</li></ul>
 Work Environment<ul><li>
 Prolonged periods sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds at times.</li></ul> 
 
Position Type and Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 7:00 a.m. to 4 p.m. 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Service Coordinator

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk and ITSM tool suite
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 FTMA operations and field dispatch coordination experience
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

Alliant Communications

About Alliant CommunicationsAlliant Communications is a growing technology and communications company dedicated to delivering exceptional service and support to our customers. We're looking for a highly organized, customer-focused Service Coordinator to coordinate service operations, support our technical team, and ensure an outstanding customer experience.If you thrive in a fast-paced environment, enjoy solving problems, and can manage multiple priorities while maintaining attention to detail, we&rsquo;d like to hear from you.Position SummaryThe Service Coordinator serves as the central point of coordination for the Service Department. This position is responsible for scheduling and dispatching technical resources, managing customer communications, monitoring service requests, maintaining service ticket accuracy, and ensuring the timely completion of customer service work.The successful candidate will be highly organized, detail-oriented, customer-focused, and able to manage multiple priorities throughout the day.Primary Responsibilities&middot; Serve as the primary point of contact for customer service requests.&middot; Schedule and dispatch field technicians for service calls, maintenance visits, and project support.&middot; Monitor incoming service requests through phone, email, and service management systems.&middot; Prioritize and assign service tickets based on urgency, customer commitments, and technician availability.&middot; Maintain accurate technician schedules and resource assignments.&middot; Communicate appointment details, schedule updates, and service status information to customers.&middot; Monitor service ticket progress and ensure timely completion and documentation.&middot; Coordinate service follow-up visits and preventative maintenance activities.&middot; Escalate service issues requiring management attention.&middot; Track loaner equipment, returned equipment, and RMA activity.&middot; Assist with service reporting and operational documentation.&middot; Provide backup support for customer service functions when needed.&middot; Participate in department meetings and continuous process improvement initiatives.&middot; Maintain a clean driving record. This position is required to drive on company time.Required Qualifications&middot; High school diploma or equivalent.&middot; Minimum two (2) years of experience in dispatching, scheduling, customer service, administrative support, or a related role.&middot; Strong computer skills, including Microsoft Outlook, Word, and Excel.&middot; Excellent written and verbal communication skills.&middot; Strong organizational and time-management abilities.&middot; Ability to multitask and prioritize work in a fast-paced environment.&middot; Professional phone and customer service skills.&middot; Ability to work independently and as part of a team.&middot; Satisfactory results of a post-offer background check and drug screen.&middot; Must have a valid driver&rsquo;s license and vehicle liability insurance.Preferred Qualifications&middot; Experience using ConnectWise Manage or similar PSA/service management software.&middot; Experience working in IT services, telecommunications, HVAC, electrical, construction, or field service industries.&middot; Experience coordinating multiple technicians and service schedules.&middot; Experience handling high-volume customer communications.Key Skills&middot; Scheduling &amp; Dispatching&middot; Customer Service&middot; Communication&middot; Attention to Detail&middot; Time Management&middot; Problem Solving&middot; Resource Coordination&middot; Multitasking&middot; Team CollaborationWhat Success Looks LikeThe successful Service Coordinator will:&middot; Maintain accurate and efficient technician schedules.&middot; Ensure service requests are dispatched promptly.&middot; Communicate proactively with customers.&middot; Support high technician utilization.&middot; Help maintain excellent customer satisfaction.&middot; Keep service tickets organized, accurate, and up to date.BenefitsWe offer a competitive compensation package and benefits program, including:&middot; Medical, dental, and vision coverage for employees and eligible dependents.&middot; Basic Life and AD&amp;D coverage for employees.&middot; Health Savings Account with company contributions.&middot; Access to services through Employee Assistance Program.&middot; Retirement plan with company match of up to 4%.&middot; Six paid annual holidays.&middot; Paid time off policy for vacation and sick leave.&middot; Paid bereavement and jury duty leave.Why Join Alliant Communications?At Alliant Communications, you&rsquo;ll be part of a team that values customer service, teamwork, accountability, and continuous improvement. You&rsquo;ll play a critical role in helping customers receive exceptional support while working alongside a dedicated team of professionals.Application InstructionsTo help us identify candidates who pay attention to detail, please include the word &ldquo;Yakima&rdquo; somewhere in your answer to one of the application questions or cover letter.We look forward to hearing from you!Pay: $19.00 - $22.00 per hourApplication Question(s):<ul><li>Do you have at least two years of experience in dispatching, scheduling, customer service, or administrative support?</li><li>What hourly wage are you seeking?</li><li>Are you available to work Monday-Friday, 8:00 a.m. - 5:00 p.m. ?</li><li>Have you used ConnectWise, ServiceTitan, Autotask, or similar service management software?</li><li>A technician calls in sick and has six appointments scheduled for the day. What would be your first priority?</li><li>In three to five sentences, tell us why you would be successful in this role. Please include the word &quot;Yakima&quot; somewhere in your response. </li></ul>Work Location: In person

Kurt Bridge

<div>HVAC Service Coordinator
Location: Tallahassee, FL
Job Type: Full-Time | On-Site
Compensation: Competitive Salary (DOE) + Benefits
About the Role
We are seeking a highly organized and customer-focused HVAC Service Coordinator to serve as the central point of coordination for a busy commercial service department. This position plays a critical role in ensuring the efficient scheduling, dispatching, communication, documentation, and administrative support of daily service operations.
The HVAC Service Coordinator will work closely with customers, service technicians, vendors, and management to coordinate service requests, prioritize workload, maintain accurate records, support billing activities, and ensure exceptional customer service throughout the service lifecycle. This individual will be responsible for managing multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and responsiveness.
The ideal candidate will have experience supporting field service operations within HVAC, plumbing, mechanical, electrical, controls, facilities maintenance, or related service industries.
Key Responsibilities Customer Service &amp; Communication
<ul><li>Serve as the primary point of contact for customers regarding service requests, maintenance needs, scheduling inquiries, and emergency service situations.
</li><li>Respond promptly and professionally to customer calls, emails, and inquiries.
</li><li>Provide customers with updates regarding technician arrival times, work status, scheduling changes, and service completion.
</li><li>Maintain a high level of customer satisfaction by ensuring clear and proactive communication throughout the service process.
</li><li>Resolve routine customer concerns and escalate complex issues when appropriate.
</li></ul>Scheduling &amp; Dispatch Coordination
<ul><li>Coordinate, schedule, and dispatch service technicians based on customer needs, technician skill sets, location, workload, and service priorities.
</li><li>Manage daily technician schedules to maximize productivity and efficiency.
</li><li>Coordinate emergency service requests and after-hours service coverage as needed.
</li><li>Monitor service calendars and adjust schedules in response to changing priorities and operational demands.
</li><li>Work closely with service management to balance workloads and optimize technician utilization.
</li></ul>Service Operations Support
<ul><li>Manage service requests from initiation through completion.
</li><li>Create, update, and maintain work orders, service tickets, and job records.
</li><li>Coordinate customer access requirements, site information, equipment details, and service documentation.
</li><li>Track job progress and communicate status updates to customers and internal stakeholders.
</li><li>Ensure all service activities are properly documented and completed in accordance with company procedures.
</li></ul>Administrative &amp; Documentation Management
<ul><li>Maintain accurate customer records, technician notes, service histories, purchase orders, and scheduling information within company systems.
</li><li>Review technician time entries, work order documentation, and job records for completeness and accuracy.
</li><li>Prepare and process service-related documentation, including work orders, service reports, invoices, quotations, and purchase orders.
</li><li>Organize and maintain electronic and physical records in accordance with company standards.
</li><li>Generate operational reports and assist with departmental recordkeeping as required.
</li></ul>Billing, Invoicing &amp; Financial Support
<ul><li>Support invoicing activities by ensuring service documentation is complete and accurately processed.
</li><li>Review service records to facilitate timely billing and revenue recognition.
</li><li>Assist with accounts receivable and accounts payable activities related to service operations.
</li><li>Coordinate purchase orders and vendor documentation as necessary.
</li><li>Support payroll-related processes through review and verification of technician hours and service records.
</li></ul>Team Collaboration &amp; Process Improvement
<ul><li>Collaborate closely with technicians, service managers, vendors, and internal departments to ensure smooth service delivery.
</li><li>Assist in identifying opportunities to improve scheduling efficiency, customer service processes, communication workflows, and operational effectiveness.
</li><li>Participate in departmental initiatives focused on service quality and continuous improvement.
</li><li>Support additional service department responsibilities as assigned.
</li></ul>Required Qualifications
<ul><li>High School Diploma, GED, or equivalent required.
</li><li>Minimum of three (3) years of experience in service coordination, dispatching, scheduling, customer service administration, or a related field.
</li><li>Experience supporting service operations within HVAC, mechanical, plumbing, electrical, controls, facilities maintenance, construction services, or a similar industry preferred.
</li><li>Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and related business applications.
</li><li>Strong customer service skills with the ability to professionally interact with customers, vendors, technicians, and management.
</li><li>Excellent verbal and written communication skills.
</li><li>Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
</li><li>Ability to maintain accuracy while working in a fast-paced service environment.
</li></ul>Preferred Qualifications
<ul><li>Associate Degree in Business Administration, Accounting, Operations, or a related field.
</li><li>Experience utilizing service management, dispatch, scheduling, or field service software.
</li><li>Previous experience supporting HVAC, plumbing, mechanical, electrical, or field service operations.
</li><li>Familiarity with invoicing, purchase orders, payroll support, accounts receivable, and accounts payable processes.
</li><li>Experience coordinating emergency service calls and after-hours dispatch activities.
</li></ul>Knowledge, Skills &amp; Abilities
<ul><li>Strong understanding of dispatching, scheduling, and service coordination processes.
</li><li>Knowledge of customer service best practices and service department operations.
</li><li>Ability to effectively prioritize competing service requests and operational demands.
</li><li>Strong problem-solving and decision-making abilities.
</li><li>Ability to communicate effectively with customers, technicians, vendors, and internal stakeholders.
</li><li>Strong attention to detail and documentation accuracy.
</li><li>Ability to maintain confidentiality and professionalism in all business interactions.
</li><li>Ability to adapt quickly to changing schedules, service emergencies, and evolving operational requirements.
</li><li>Strong computer proficiency and ability to learn new software systems.
</li></ul>Physical Requirements
<ul><li>Ability to sit, stand, walk, bend, and reach throughout the workday.
</li><li>Ability to operate computers, telephones, and standard office equipment for extended periods.
</li><li>Ability to communicate effectively in person, by phone, and through electronic communications.
</li><li>Ability to occasionally lift and/or move up to 25 pounds.
</li><li>Manual dexterity sufficient for data entry, document management, and office equipment operation.
</li><li>Adequate vision and hearing to effectively perform job responsibilities.
</li></ul>Work Environment
This position operates primarily within a professional office environment and requires frequent communication with customers, service technicians, vendors, and internal personnel. The role involves extensive use of computers, telephones, scheduling systems, and service management software while managing multiple priorities in a fast-paced service environment. Occasional visits to warehouse, shop, service, or project locations may be required.</div>

HVAC Service Coordinator

HILLER COMPANIES

<div>The Hiller Companies, LLC has an immediate opening for Marine Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Pay Range: $28.00 - $40.00 / Hourly

Job Summary: The Marine Service Coordinator/ Scheduler is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.

Key Responsibilities:
<ul>
<li>Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.</li>
<li>Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.</li>
<li>Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.</li>
<li>Alert management of potential problems resulting from customer or field complaints and work to resolve.</li>
<li>Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.</li>
<li>Maintain and process inspection documentation as required during the job completion process.</li>
<li>Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.</li>
<li>Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations</li>
<li>Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.</li>
<li>Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)</li>
<li>Serve as the point of contact for all 3rd party portals (IROL, etc.)</li>
<li>Send inspection reports to AHJ's and completion of repair notices to 3rd party portals</li>
<li>Ensure work order extensions are requested in customer portals as required.</li>
<li>Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance</li>
<li>Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.</li>
<li>Complete special projects as required.</li>
<li>Assist with research and updating quotes for existing house customers.</li>
<li>Develop positive and ongoing relationships with customers and team members.</li>
<li>Other duties as required.</li>
</ul>Requirements:
What We Are Looking For:
<ul>
<li>High School Diploma/GED is required.
</li><li>2+ years' experience in business-to-business customer service experience is required.</li>
<li>Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.</li>
<li>Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.</li>
<li>Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.</li>
<li>Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.</li>
<li>Strong record-keeping, analytical skills, time management, and job prioritization skills.</li>
<li>Remarkable organizational skills and attention to detail.</li>
<li>Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.</li>
<li>Prior experience with Service Trade or similar program.</li>
<li>Working knowledge of JD Edwards E1 or other ERP system</li>
</ul>
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:
<ul>
<li>Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education</li>
<li>Comprehensive benefits package, including health, dental &amp; vision insurance, retirement plans, company paid &amp; voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness &amp; accident insurance and paid time off</li>
<li>Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs</li>
<li>Career advancement potential within a growing company.</li>
</ul>
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place. 
 
Req Benefits: At The Hiller Companies, most employee benefits start from the first day of employment! This includes but is not limited to: competitive compensation package, including pay advancement opportunities for industry certifications and continuing education;
 
Compensation: 28.00-40.00</div>

Marine Service Coordinator

Thinc Forward

<div>The Vendor &amp; Dispatch Coordinator serves as the primary point of contact for all subcontractor communications, ensuring prompt scheduling, competitive pricing, timely arrivals, and reliable completion of all daily dispatches. A successful candidate will thrive in a collaborative team environment, build strong relationships with subcontractors, clients, and coworkers, and demonstrate precision and consistency in data entry to support seamless operations and exceptional client service. This role requires strong organizational and communication skills, the ability to manage multiple requests across various time zones, and a proactive approach to problem-solving. While training will be provided on our dispatch platforms, success in this position depends on the ability to work accurately, independently, and with a strong sense of urgency.
Candidates may be located throughout the U.S.
Responsibilities:<ul><li>
Schedule appropriate subcontractor resources to dispatch service orders in a timely manner, based on each request's priority level or predetermined schedules.</li><li>
Monitor and respond to incoming subcontractor calls, texts, and emails; log time entries and closeout notes in real time across multiple time zones.</li><li>
Maintain accurate, up-to-date service order records, including detailed notes on communications, time logs, job status, and internal updates.</li><li>
Communicate technician schedules, arrival times, closeout notes, and real-time issues with internal teams to ensure 100% work completion.</li><li>
Retrieve and track required documentation from subcontractors&mdash;such as work images, shipping receipts, or invoices&mdash;and proactively follow up on missing items.</li><li>
Respond to customer service requests by understanding client needs and effectively scheduling work orders based on technician skill sets, availability, and geography.</li><li>
Collaborate with coworkers and fellow dispatchers to ensure complete coverage of dispatch needs and optimize scheduling across service areas.</li><li>
Source and onboard new subcontractors as needed, particularly in high-demand or low-coverage regions; review upcoming project needs and client coverage maps to anticipate resource gaps.</li></ul><ul><li>
Negotiate labor rates with new and existing subcontractors to maintain healthy profit margins.</li><li>
Accurately and efficiently enter and manage data across multiple platforms and systems, with a high degree of attention to detail and consistency.</li></ul> 

Requirements 
Qualifications:<ul><li>
High School Diploma or GED required</li><li>
Prior experience in dispatching, project coordination, or scheduling within a field service management environment preferred</li><li>
Demonstrated ability to negotiate pricing with subcontractors or vendors</li><li>
Experience using digital platforms such as Field Nation, WorkMarket, or similar contractor/vendor marketplaces and familiarity with CRMs such as ConnectWise preferred</li><li>
Proven ability to manage data entry tasks quickly and accurately across multiple software platforms</li><li>
Strong verbal and written communication skills</li><li>
Excellent interpersonal skills with the ability to collaborate across various experience levels and roles</li><li>
Strong multitasking skills with high attention to detail, even under pressure or when handling conflicting priorities</li><li>
Geographic awareness of U.S. service areas and time zones</li><li>
Self-motivated with excellent time management and task follow-through</li><li>
Proficiency with computers and common business software applications (Microsoft 365) preferred</li><li>
Positive, professional demeanor when interacting with clients, technicians, and coworkers</li></ul> 

Benefits 
<ul><li>
Health care benefits (medical, dental, and vision)</li><li>
Paid time off (and public holidays)</li><li>
401(k) retirement plan</li><li>
Life insurance</li><li>
Hybrid or remote work environment</li></ul></div>

Vendor & Dispatch Coordinator

Energitech Services

<div><h4 class="jobSectionHeader">Service Advisor &amp; Dispatch Specialist</h4>
EnergiTech Services | Kimberly, WI | Full-Time | Hourly

Department: Service

Reports To: Service Manager

FLSA Status: Non-Exempt
<h4 class="jobSectionHeader">
Position Summary</h4>
We're looking for a Service Advisor &amp; Dispatch Specialist who thrives in a fast-paced environment and genuinely enjoys supporting both customers and field teams. You'll serve as a key link between our customers and our 12 field technicians across Wisconsin, Northern Illinois, and Upper Michigan &mdash; coordinating a high volume of service calls daily while also guiding customers through the service process from initial call to final invoice. If you have a service background, communicate clearly, stay calm under pressure, and love helping people, this role is for you.
<h4 class="jobSectionHeader">
Essential Duties and Responsibilities</h4>
1. Customer Service &amp; Service Advising: Serve as the first point of contact for assigned customers. Listen to customer-reported issues, ask the right questions to assess equipment problems, and communicate service needs clearly and professionally. Provide accurate estimates including parts, labor, and shop supplies. Obtain customer approvals prior to work execution and keep customers informed throughout the service process. Resolve concerns or complaints to maintain a high level of customer satisfaction.
2. Estimating &amp; Quoting: Prepare detailed service estimates that include parts, labor, and shop supplies. Leverage technical knowledge and available resources to ensure estimates are accurate and competitive. Follow up on open quotes and work with the service manager to ensure timely approvals.
3. Dispatch Coordination: Organize and monitor technician schedules, input service orders, and assign calls to the appropriate technicians based on skill set, availability, and location. Maintain communication with technicians throughout the service process to ensure timely updates and completion of work.
4. Customer Portal Management: Maintain fluency in multiple customer-facing service portals used by key accounts. Accurately submit work orders, maintain invoicing completion status, and ensure full compliance with each customer's specific portal requirements and workflows. Stay current with portal updates and communicate any compliance issues to the service manager promptly.
5. Compliance &amp; Paperwork: Ensure all required state and inspection paperwork is accurate, completed, and submitted in a timely manner.<h4 class="jobSectionHeader">
Additional Responsibilities</h4><ul><li>
Maintain compliance with company policies, procedures, and safety regulations</li><li>
Support management in process improvement initiatives related to dispatching, service efficiency, and customer satisfaction</li><li>
Assist with parts coordination and parts lookup to support service operations and minimize downtime</li><li>
Assist in administrative tasks and reporting as needed</li><li>
Perform other duties as assigned</li></ul>
Qualifications
<h4 class="jobSectionHeader">
Required:</h4><ul><li>
Experience in a service advisor, dispatch, scheduling, or service office role</li><li>
Demonstrated ability to write service estimates including parts, labor, and shop supplies</li><li>
Strong communication skills &mdash; clear, confident, and friendly on the phone</li><li>
Ability to multitask and reprioritize quickly in a highvolume environment</li><li>
Comfortable working with technology &mdash; ERP systems, Google Maps, Microsoft Office, or similar tools</li><li>
Strong organizational skills with the ability to manage multiple priorities</li><li>
Teamfirst mindset with a genuine desire to help customers and coworkers</li></ul><h4 class="jobSectionHeader">
Nice-to-Haves:</h4><ul><li>
Prior handson experience as a service technician or in a skilled trade</li><li>
Background in automotive, heavy equipment, HVAC, or petroleum equipment service advising</li><li>
Familiarity with petroleum equipment or fueling systems</li><li>
Experience with field service management software</li></ul><h4 class="jobSectionHeader">
Work Environment</h4>
This position operates primarily in an office environment with regular communication with field technicians and customers.
<h4 class="jobSectionHeader">
Compensation &amp; Benefits</h4>
EnergiTech Services offers a competitive compensation package including health, dental, and vision insurance, 401(k) with company match, paid time off, tuition reimbursement, and performance-based incentives.
<h4 class="jobSectionHeader">
About EnergiTech Services</h4>
Providing equipment and service solutions for today&rsquo;s energy needs and the evolving energy technologies of tomorrow. EnergiTech&rsquo;s highly trained and factory-certified technicians are committed to providing exceptional service to our customers. With an unwavering commitment to customer satisfaction, our technicians are equipped with the latest knowledge and skills to address any issues at your site efficiently and effectively. Our commitment to service excellence extends beyond just completing the job; we aim to build long-lasting relationships with our customers built on trust, integrity, and reliability. Our locations in Kimberly, Wausau, West Allis, Wisconsin, and Fort Worth, Texas allow us to serve the entire state of Wisconsin, Michigan's Upper Peninsula, Northern Illinois, and the greater Dallas area.</div>

Service Advisor & Dispatch Specialist

Search 10000+ Field service coordinator jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 field service coordinator jobs Near Me

Service Coordinator

Field Dispatch Coordinator

Service Coordinator

HVAC Service Coordinator

Marine Service Coordinator

Vendor & Dispatch Coordinator

Service Advisor & Dispatch Specialist