field service coordinator

VirTech Systems, LLC

About VirTech SystemsVirTech Systems is a Florida-based managed service provider delivering enterprise-grade IT solutions to businesses that depend on reliable, secure technology. From Microsoft 365 administration and network infrastructure to cybersecurity and cloud migrations, we provide the hands-on expertise and proactive service that keep our clients running. We invest in our people, build real technical depth, and operate with the precision our clients expect.Role SummaryThe Field Service Coordinator manages the end-to-end workflow of escalated on-site tickets &mdash; from triage and hardware quoting through dispatch scheduling, device preparation, shipping/logistics, and post-visit quality control. This role also maintains accurate asset lifecycle management, inventory organization, and vendor coordination for asset disposal. This is a hands-on operational role that bridges the helpdesk, field technicians, procurement, and engineering teams.Key Responsibilities:<ul><li>On-Site Ticket Intake and Triage</li><li>Receive and manage tickets escalated into the on-site queue</li><li>Perform initial triage to validate scope and determine next steps before dispatch</li><li>Review ticket history and coordinate with internal teams to confirm troubleshooting already performed</li><li>Verify and document required details: client/site location, end user, work requested, priority, and dependencies</li><li>Contact end users as needed to clarify requirements and confirm readiness</li><li>Create clear internal notes and a structured checklist for the field technician and/or hardware preparation</li></ul>Hardware Identification, Quoting, and Procurement Coordination<ul><li>Identify required hardware based on ticket notes, end-user communication, and internal consultation</li><li>Recommend hardware solutions aligned to client standards and use case</li><li>Create and attach hardware quotes to the ticket with correct client, configuration, and quantity</li><li>Submit procurement requests with complete part details and ticket references for accurate ordering and billing alignment</li></ul>Hardware Preparation and Deployment Readiness<ul><li>Pull required hardware from inventory and stage items per client and ticket/task</li><li>Label hardware clearly for client, site, and ticket association to maintain chain-of-custody and reduce deployment errors</li><li>Rack and connect networking equipment to the configuration rack; coordinate with network engineers during provisioning</li><li>Image and configure client computers to standard, including required applications and baseline settings</li><li>Prepare equipment for delivery, shipping, or installation and confirm readiness prior to dispatch</li></ul>Field Technician Dispatching and Scheduling<ul><li>Communicate status updates to end users using approved ticket templates and standards</li><li>Schedule service calls by coordinating directly with end users and site contacts via phone</li><li>Create service calls with all required details: scope of work, site access instructions, contacts, special considerations, required hardware, and expected outcomes</li><li>Send service call confirmations/updates and ensure expectations are set appropriately</li></ul>Post-Visit Quality Control and Ticket Closure Support<ul><li>Review completed service calls for workmanship, documentation, and billing accuracy</li><li>Validate tickets include: clear technician notes and outcomes, accurate time entries, correct hardware/additional charges, and final client-facing closure communication</li><li>Initiate follow-up actions when issues remain unresolved or additional work is required</li></ul>Hardware Intake After Service Calls<ul><li>Receive and process hardware returned after on-site visits, including: unused equipment to return to inventory (removing client charges if applicable), equipment designated for disposal, and equipment requiring repair/reimaging/reconfiguration/redeployment</li><li>Ensure inventory and ticket records remain accurate after equipment movement</li></ul>Asset and Inventory Management<ul><li>Organize and maintain client inventory records and internal stock levels for rapid dispatch and deployment</li><li>Assist with client asset audits, ensuring records are updated accurately and consistently</li><li>Oversee the asset disposal workflow: identify and document equipment for deprecation/disposal, prepare equipment by removing and securing storage devices (HDD/SSD/NVMe) with proper labeling to support chain-of-custody and data destruction requirements, apply disposal labels/tags (client, asset ID/serial, ticket reference, disposition status), coordinate certified data destruction with disposal partners, and manage vendor relationships and disposal documentation</li></ul>Core Competencies and Skills<ul><li>Strong ticket triage, prioritization, and follow-through across multiple concurrent requests</li><li>Ability to translate end-user needs into clear work instructions and deployment checklists</li><li>Procurement fundamentals: quoting, part identification, documentation, and billing alignment</li><li>Hardware deployment operations: imaging, device prep, labeling, staging, inventory handling</li><li>Dispatch coordination: scheduling, communication, and expectation management</li><li>High attention to detail for documentation, asset accuracy, and process compliance</li><li>Clear communication with end users, field technicians, and engineering teams</li></ul>Success Measures<ul><li>On-site tickets dispatched with complete details and minimal technician follow-up required</li><li>Hardware quotes and procurement requests submitted accurately and promptly</li><li>Devices deployed consistently to standard with reduced rework</li><li>Service call documentation and billing accuracy improved (time entries, notes, charges)</li><li>Inventory and client asset records remain accurate and audit-ready</li><li>Asset disposal completed with full documentation and verified data destruction</li></ul>Pay: $15.87 - $24.25 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Field Service Coordinator

AM/PM Door Inc.

Service CoordinatorLocation: On-siteAbout the RoleThe Service Coordinator is the operational backbone of AM/PM Door's service department. You'll own the daily scheduling of technicians, manage incoming service requests, and keep customers informed from first call through job completion. This is a fast-paced, detail-oriented role that requires strong communication skills, the ability to manage competing priorities, and a genuine interest in keeping field operations running smoothly.You don't need to be a door technician&mdash;but you'll work closely with them every day. A willingness to learn the product lines and ask good questions goes a long way.Key ResponsibilitiesScheduling &amp; Dispatch<ul><li>Assign and schedule service calls, maintenance visits, and repairs across the technician team based on geography, skill set, and urgency</li><li>Adjust daily schedules in real time as priorities shift, call-outs occur, or emergency work comes in</li><li>Coordinate with technicians throughout the day to track job status, confirm ETAs, and relay updates to customers</li></ul>Customer Communication<ul><li>Serve as the primary point of contact for customers from service request intake through job completion</li><li>Set clear expectations on scheduling windows, technician arrival, and job timelines</li><li>Handle follow-up calls, reschedule requests, and escalations professionally and promptly</li></ul>Work Order &amp; Data Management<ul><li>Open, update, and close work orders accurately in the service management system</li><li>Capture job details, parts used, labor hours, and technician notes for billing and reporting purposes</li><li>Track open and pending work orders to ensure nothing falls through the cracks</li></ul>Parts &amp; Vendor Coordination<ul><li>Assist with parts ordering and tracking to support active service jobs</li><li>Coordinate with vendors and suppliers on lead times and availability as needed</li><li>Flag material shortages or delays that could impact job scheduling</li></ul>Internal Collaboration<ul><li>Partner with the Service Manager to prioritize workloads and surface capacity issues early</li><li>Communicate proactively with billing, sales, and project teams to ensure smooth handoffs and accurate job data</li><li>Support onboarding of new technicians by helping them understand scheduling workflows and communication expectations</li></ul>QualificationsRequired<ul><li>2+ years of experience in a dispatching, scheduling, customer service, or operations coordination role</li><li>Strong written and verbal communication skills&mdash;comfortable talking with customers, technicians, and managers throughout the day</li><li>Proficiency with scheduling software, CRMs, or service management platforms (experience with ServiceTitan, ServiceMax, or similar is a plus)</li><li>Ability to manage multiple priorities simultaneously without losing track of details</li><li>High level of organization and follow-through; you close loops</li></ul>Preferred<ul><li>Background in field service industries such as HVAC, plumbing, electrical, doors, or construction</li><li>Experience coordinating a team of field technicians or drivers</li><li>Comfort with Microsoft Office Suite and basic data entry</li></ul>What We Offer<ul><li>Competitive hourly pay commensurate with experience</li><li>Health, dental, and vision benefits</li><li>Paid time off and company holidays</li><li>A stable, growing company with a close-knit team and room to grow</li></ul>AM/PM Door Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.Pay: $22.00 - $29.97 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Service Coordinator

MacAllister Machinery Company, Inc.

<div>Description 
 
Objective: 
 
The Service Coordinator, together with the Field Service Supervisor, makes up the core team to support our customers. This role works closely with various people within the Field Service Department to ensure accuracy of various data and paperwork and to make sure customers are receiving timely and quality service. 
 
 Responsibilities:<ul><li>
Open, process, review, adjust and close work orders according to company procedures, coordinate payments with customers</li><li>
Ensuring timely and accurate entry of labor codes, hours and rates of pay</li><li>
Answer and route customer phone calls
</li><li>Approve vendor invoices for payment and submit to Accounting for processing</li><li>
Coordinate or participate in all necessary company system and procedure training</li><li>
Acts as a liaison between customers, employees and supervisors on various questions or issues</li></ul> 
 Occasional/Responsibilities:<ul><li>
Perform HR Liaison responsibilities</li><li>
Perform other clerical functions depending on store location and need such as distributing mail, maintaining office equipment, ordering office and maintenance supplies, etc.</li></ul> 
Qualifications:<ul><li>
Prior experience in an administrative support role</li><li>
Excellent attention to detail and strong with numbers</li><li>
Customer First mindset to provide exceptional service to customers</li><li>
Strong communication skills both written and verbal</li></ul> 
Compensation - $23.95 hour, plus full benefits! 
 
Disclaimer Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands. 
 
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.</div>

Coordinator - Service

W.T. BYLER

<div>About Us:
<div><div><div><div><div><div><div><div>For the last 52 years, WT Byler has built our reputation on consistent project delivery with exceptional cost and schedule performance, that never compromises safety or quality. Headquartered in Houston, Texas, we provide full service site development and turnkey railroad construction services for the industrial, petrochemical, commercial and railroad industries in the Texas and Louisiana Gulf Coast region. We support career advancement through professional training and development and a majority of our employees have 10 years of tenure or more. We are currently hiring...</div></div></div></div></div></div></div></div><div><div>
</div></div>
About this Role:

W.T. Byler Co., Inc., a Quanta Services company, is seeking a dependable and detail-oriented Field Equipment Coordinator to support the inspection, condition monitoring, and operational readiness of heavy civil and railroad construction equipment across active job sites. This role serves as a critical link between field crews, supervisors, and the maintenance department &mdash; ensuring equipment is safe, compliant, and ready for daily operations. 
This is a field-based position requiring regular travel to job sites in and out of town, including overnight stays. The Field Equipment Coordinator will be embedded with field crews, attending safety meetings and developing hands-on familiarity with the equipment and the people who operate it.
What You'll Do:

Equipment Inspections &amp; Safety Compliance<ul><li>
Conduct routine inspections of heavy civil and railroad construction equipment for faults, damage, cleanliness, and operational readiness</li><li>
Verify spill kits, first aid kits, and fire extinguishers are stocked, current, and properly maintained</li><li>
Monitor and document PM (preventive maintenance) service dates and flag overdue items for scheduling</li><li>
Coordinate with Supervisors to ensure operators are completing daily equipment checks correctly and consistently, working alongside supervisors to reinforce compliance</li></ul>
Reporting &amp; Documentation<ul><li>
Complete and submit daily inspection reports via email, attaching supporting documentation as required</li><li>
Scan and attach photos, forms, and maintenance records to the appropriate reports</li><li>
Maintain basic computer skills sufficient for email communication, document scanning, and file attachments</li></ul>
Minor Repairs &amp; Maintenance Coordination<ul><li>
Perform small repairs on equipment using basic hand tools &mdash; including GPS trackers, lights, seatbelts, horns, and backup alarms</li><li>
Communicate all inspection findings to the maintenance department to coordinate and schedule any required repairs beyond minor fixes</li></ul>
Field Presence &amp; Crew Engagement<ul><li>
Travel to all assigned job sites, including out-of-town locations, with the ability to stay overnight as needed</li><li>
Attend morning safety meetings with field crews to discuss equipment maintenance topics and address operator concerns</li><li>
Serve as a resource for operators regarding equipment condition, reporting procedures, and daily inspection expectations</li></ul> 

What You'll Bring:
<ul><li>High school diploma or equivalent; technical or vocational coursework is a plus</li><li>
Prior experience in construction, heavy equipment, or a related field operations environment preferred</li><li>
Basic mechanical aptitude; ability to perform minor repairs with standard hand tools</li><li>
Strong organizational skills and attention to detail &mdash; specifically in tracking inspection dates and completing accurate reports</li><li>
Proficiency with email, document scanning, and file attachment (Microsoft Office preferred)</li><li>
Ability to communicate effectively with field crews, operators, and supervisors</li><li>
Valid driver's license with an acceptable driving record; ability to travel to multiple job sites including overnight stays</li><li>
Ability to work outdoors in varying weather conditions and physically move around active construction sites</li><li>
Troubleshooting and diagnosing heavy equipment is a plus but not required</li></ul>
What You'll Get:

As a Quanta Services employee, we offer a wide range of benefits to fit your needs.<ul><li>
401(k) with immediate matching and vesting</li><li>
Fully comprehensive benefits packages; Medical, Dental, Vision<ul><li>
Your choice of PPO, HSA, FSA</li></ul></li><li>
Short term and long term benefits</li><li>
Employee discounts on consumer goods</li></ul><div></div><div> 
#LI-TC1</div>
Equal Opportunity Employer:
<div>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. 
 
We are an Equal Opportunity Employer, including disability and protected veteran status.
 
 
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company&rsquo;s Human Resources department.</div></div>

Field Equipment Coordinator

Rapiscan Systems

<div>
 
 Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance
 
 
 
 Role Overview
 
 
 
 The Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
 </li>
 <li>
 Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
 </li>
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 Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.
 </li>
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 Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
 </li>
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 Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
 </li>
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 Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
 </li>
 <li>
 Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
 </li>
 <li>
 Provide backup support for the MEA Service team during absences or sickness.
 </li>
 <li>
 Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
 </li>
 <li>
 Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.
 </li>
 <li>
 Develop scalable systems and processes to support business growth.
 </li>
 <li>
 Monitor and maintain service KPIs in line with targets set by service management.
 </li>
 <li>
 Prepare and deliver reports to senior management as required.
 </li>
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 Promote a culture of continuous improvement and support service management initiatives.
 </li>
 <li>
 Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a similar role.
 </li>
 <li>
 Experience with Microsoft D365 (preferred).
 </li>
 <li>
 Previous experience in an airport environment (advantageous).
 </li>
 </ul>
 
 
</div>

Service & Logistics Coordinator

upchurch

<div><h2 class="jobSectionHeader">Company Overview</h2>
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions&mdash;from design and installation to ongoing maintenance and emergency support&mdash;helping clients maximize building performance, energy efficiency, and equipment lifespan.<h3 class="jobSectionHeader">
Position Summary</h3>
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Schedule and dispatch service technicians based on priority, location, and expertise.</li><li>
Serve as the primary point of contact for customer inquiries, updates, and follow-ups.</li><li>
Monitor work order progress and ensure timely job completion.</li><li>
Maintain accurate service records and documentation in the company&rsquo;s system.</li><li>
Coordinate with inventory and parts departments to ensure availability for service calls.</li><li>
Prepare and review service reports, including technician hours, parts used, and job status.</li><li>
Collaborate with internal departments to resolve customer concerns and support technician needs.</li><li>
Track service KPIs such as response time, job completion rates, and customer satisfaction.</li><li>
Ensure compliance with company policies, safety standards, and service quality benchmarks.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
2&ndash;4 years of experience in service coordination, customer service, or operations support.</li><li>
Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail and ability to prioritize under pressure.</li><li>
Familiarity with field service environments, construction, or technical trades is preferred.</li><li>
High school diploma required; associate&rsquo;s or bachelor&rsquo;s degree in business or related field is a plus.</li></ul>
#LI-UPCHURCH1
Benefits:<ul><li>
Competitive salary based on experience.</li><li>
Health, dental, and vision insurance.</li><li>
Paid time off and holiday pay.</li><li>
Opportunities for professional development and certification assistance.</li></ul>
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

Roto-Rooter Plumbing & Water Cleanup

<div>The Service Coordinator is responsible for coordinating and supporting service operations across an assigned region. This role ensures the timely scheduling of service technicians, efficient utilization of resources, and clear, accurate communication among customers, field staff, and regional leadership. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across multiple service areas. 


Responsibilities:
<h3 class="jobSectionHeader">
Regional Dispatch</h3>
<ul><li>
Coordinate and assign service technicians across the Ohio region based on job priority, skill level, geographic location, and technician availability.
</li><li>
Adjust scheduled jobs to accommodate changing conditions, including lunch breaks, emergencies, and workload imbalances between locations.
</li><li>
Utilize dispatch software, GPS tracking, and related tools to manage assignments and monitor job progress.
</li><li>
Proactively advance jobs when possible to optimize technician productivity and branch availability.
</li></ul>
<h3 class="jobSectionHeader">Operational Coordination</h3>
<ul><li>
Communicate with operations managers to ensure adequate technician coverage throughout the region.
</li><li>
Monitor daily workflow and communicate schedule changes or operational requirements to technicians and management.
</li><li>
Maintain accurate records of service requests, work orders, technician assignments, and scheduling adjustments.
</li></ul>
<h3 class="jobSectionHeader">Communication</h3>
<ul><li>
Serve as a primary point of communication between technicians, customers, branch staff, and regional leadership.
</li><li>
Provide timely updates regarding job status, scheduling changes, and issues requiring escalation.
</li><li>
Resolve scheduling conflicts and support field operations to ensure seamless service delivery.
</li></ul>
<h3 class="jobSectionHeader">Customer Interaction</h3>
<ul><li>
Respond to customer inquiries regarding service scheduling, technician arrival times, and general service coordination.
</li><li>
Accurately document customer needs and ensure all relevant information is communicated to technicians and management.
</li><li>
Act as the first point of contact for scheduling-related escalations.
</li><li>
Proactively identify opportunities to prevent job cancellations and retain scheduled service appointments.
</li></ul>
<h3 class="jobSectionHeader">Administrative Support</h3>
<ul><li>
Provide regional and branch operations managers with daily summaries of activity, opportunities, and concerns.
</li><li>
Assist with cross-department coordination to support efficient regional operations.
</li></ul><ul><li>
Strong organizational and time-management skills.
</li><li>
Ability to multitask and manage competing priorities in a fast-paced environment.
</li><li>
Excellent written and verbal communication skills.
</li><li>
Proficiency with scheduling/dispatch systems and standard office software.
</li><li>
Ability to analyze scheduling demands and make sound operational decisions.
</li><li>
Experience in dispatching, scheduling, service coordination, or a related operational support role.
</li><li>
Familiarity with service-based or field operations preferred.
</li><li>
Ability to work effectively with diverse teams and customers.
</li></ul><div>
EEO:</div>
<div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</div> 
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#NRL-SJ</div></div>

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Field Service Coordinator

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Service Coordinator