field service coordinator

Bio-Rad Laboratories, Inc.

<div><div><p>The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.</p><br>
<p></p>
<p><b>
How You'll Make An Impact:</b></p><br>
<p></p>
<ul>
<li>Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time</li>
<li>Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls</li>
<li>Positively impact CSAT (Customer Satisfaction) and other performance metrics</li>
<li>Increase scheduling efficiency by having visibility to open work orders</li>
<li>Contribute to increasing customer instrument &ldquo;uptime&rdquo;</li>
</ul>
<p><b>What You Bring:</b></p>
<ul>
<li>Education: High School Diploma or Equivalent</li>
<li>Work Experience: Previous dispatcher and CSR experience preferred (3+ years)</li>
<li>Good to excellent time management skills</li>
<li>Ability to work independently and take initiative in a fully remote work environment</li>
<li>Computer Skills: Intermediate MS office including Teams, Outlook, SAP and Salesforce preferred</li>
</ul>
<p><b>Compensation</b>: The estimated hourly range for this position is $21.39 to $37.79 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.</p><br>
<p></p>
<p><b>
Who We Are:</b> For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.</p><br>
<p>
</p><p><b>EEO Statement: </b>Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.</p><br>
<p></p>
<p><b>
Agency Non-Solicitation:</b><b> </b>Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes</p><br>
<p></p>
<p><b>
Fraud Alert</b>: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake &quot;recruiters&quot; and job scams. Click here for more information on this scam and how to avoid it.</p>
</div>
<div>Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.</div></div>

Field Service Scheduling Coordinator - Temporary

Hitachi

<p>Senior Executive &ndash; Dispatch Coordinator (ATM Operations)</p><p>Senior Executive &ndash; Dispatch Coordinator is responsible for managing ATM complaint calls, coordinating service activities, and dispatching spare parts to ensure timely resolution of technical issues and minimal ATM downtime.</p><p><b>Key Responsibilities</b></p><ul><li>Receive and log ATM complaint calls from clients / monitoring team.</li><li>Coordinate with field engineers for complaint assignment and resolution.</li><li>Dispatch ATM spare parts as per fault requirement.</li><li>Track spare parts movement and maintain dispatch records.</li><li>Ensure timely delivery of parts to field engineers / service locations.</li><li>Monitor complaint status and follow up for closure within SLA.</li><li>Maintain daily, weekly, and monthly dispatch &amp; complaint reports.</li><li>Coordinate with inventory/store team for parts availability.</li><li>Escalate critical issues to management when required.</li><li>Maintain proper documentation of service and dispatch activities.</li></ul><p><b>Key Skills Required</b></p><ul><li>Good coordination and communication skills.</li><li>Strong knowledge of spare parts and basic electronic or related components.</li><li>Ability to manage multiple complaints simultaneously.</li><li>Knowledge of inventory and dispatch processes.</li><li>Basic MS Excel / reporting skills.</li><li>Problem-solving and time management skills.</li></ul><p><b>Educational Qualification</b></p><ul><li>Bachelor&rsquo;s Degree Mandatory without Backlags.</li></ul><p><b>Experience</b></p><ul><li>3&ndash;5 years of experience in service coordination / dispatch / logistics support.</li><li>Experience in managing field service operations preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: ₹20,000.00 - ₹28,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Senior Executive – Dispatch Coordinator

MEP Contractors (MEPCO)

<p><b>Opening for a Service Coordinator</b></p><p>MEP Contractors (MEPCO) is seeking candidates for a full-time position as a Service Coordinator to support the daily administrative and financial functions of our HVAC department.</p><p>MEPCO operates as a full-service maintenance provider for commercial and industrial clients. As a result, the candidate must be capable of managing multiple active service requests simultaneously while maintaining financial accuracy, documentation compliance, and customer responsiveness.</p><p>This position serves as the central administrative hub between customers, technicians, vendors, and management and plays a critical role in protecting company revenue, cash flow, and client satisfaction.</p><p><b>Responsibilities and Skills</b></p><ul><li>Schedule and dispatch technicians for commercial service calls, preventive maintenance, warranty repairs, and emergency response.</li><li>Coordinate site access, confirm purchase order requirements, and verify job-specific instructions prior to dispatch.</li><li>Communicate directly with facility managers, property managers, and general contractors regarding service scheduling and updates.</li><li>Ensure technicians provide complete documentation including equipment data, detailed service notes, labor hours, and material usage.</li><li>Monitor open work orders and ensure timely progression to completion and billing.</li><li>Order repair parts and materials and track delivery timelines.</li><li>Follow up on open repair estimates and assist in securing approvals.</li><li>Maintain organized digital job files and service records.</li><li>Enter vendor bills related to service operations and match to purchase orders or work orders.</li><li>Flexibility to support extended hours or urgent service coordination as required.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma</li><li>Experience in HVAC, mechanical contracting, facilities services, or construction preferred.</li><li>Strong scheduling and dispatch experience in a commercial environment.</li><li>Familiarity with field service platforms preferred.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Strong organizational and documentation skills.</li></ul><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

HVAC Service Coordinator

Jaypee India Limited

<p>Jaypee India Limited is looking for a highly organized and proactive <b>Service Coordinator</b> to manage customer service operations and coordinate field service engineers. The ideal candidate should have strong communication skills, the ability to handle client calls professionally, and excellent planning skills to allocate service engineers efficiently.</p><p>This role plays a key part in ensuring timely service support, customer satisfaction, and smooth field operations.</p><p>Key Responsibilities</p><ul><li>Handle incoming customer calls regarding service complaints, breakdowns, and maintenance requests.</li><li>Communicate clearly with clients to understand technical issues and record accurate service details.</li><li>Plan and assign service engineers based on:</li><li>Location</li><li>Priority level</li><li>Skillset</li><li>Availability</li><li>Prepare daily movement plans for service engineers.</li><li>Track and monitor:</li><li>Engineer location</li><li>Work status</li><li>Service completion reports</li><li>Ensure proper follow-up with customers after service completion.</li><li>Coordinate with spare parts and technical teams for urgent requirements.</li><li>Maintain service records, call logs, and job cards.</li><li>Ensure quick response time and reduce service delays.</li><li>Prepare daily/weekly service performance reports for management.</li></ul><p>Required Skills</p><ul><li>Excellent verbal and written communication skills.</li><li>Strong coordination and planning ability.</li><li>Basic technical understanding of construction equipment (preferred).</li><li>Ability to handle customer complaints calmly and professionally.</li><li>Good knowledge of MS Excel and basic reporting.</li><li>Problem-solving mindset.</li><li>Ability to work under pressure.</li></ul><p>Why Join Jaypee India Limited?</p><ul><li>Established brand in construction equipment manufacturing</li><li>Growing service network across India</li><li>Opportunity to work closely with technical and operations teams</li></ul><p>Job Type: Full-time</p><p>Pay: ₹13,000.00 - ₹20,000.00 per month</p><p>Work Location: In person</p>

Service Coordinator

AWC, Inc

<div><p>We&rsquo;re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we&rsquo;re committed to putting those qualities to work on solutions that matter. If you&rsquo;re ready to grow and make an impact, we&rsquo;d love to be on your team.</p>
<p>
The Valve Services Coordinator role plays a pivotal role in managing all aspects of valve and service orders, from coordination to execution. Your responsibilities will encompass various facets of our Valve Division, including parts, repair, automation, and field services.</p>
<p>
Responsibilities include day‐to‐day execution of shop operations, daily prioritization, and scheduling of production activities. May also be responsible for continuous improvement of our operations while ensuring all products meet/exceed safety, quality, and service expectations as defined by our customers. This is an onsite position located in Deer Park, Tx.</p>
<p><b>
How you&rsquo;ll make an impact:</b></p>
<ul>
<li>Assists Inside Sales and Shop with Order Coordination
<ul><li>Sending material and equipment rental order to vendors and updating material costs</li>
<li>Code Material orders as need for both in-progress orders and shop consumables</li>
<li>Send Packing Slips to Shipping and Receiving</li>
<li>Follow up on past due to vendor orders</li>
<li>Notify Inside Sales of potential production issues due to material delays</li>
<li>Change and Update Service Orders</li>
<li>Authorize Technicians for Expenses</li>
<li>Change Tag Data Statuses</li>
<li>Process BOM Changes for orders in production, and review labor allocation</li>
<li>Review, QC, update order notes, and send to Shipping for closeout and invoicing</li>
</ul></li><li>Review, edit, and send valve quality documentation including Repair Reports to customers</li>
<li>Keep management informed of all activity, including timely preparation of reports/quality documentation</li>
<li>Schedule Field Service Project Pre‐Job meetings to document work scope, schedule, equipment needed, safety concerns, etc.</li>
<li>Prepare all Field service Paperwork and Job Binders for project orders as required</li>
<li>Update Service Orders and Service Calendar of Technician Assignments</li>
<li>Close Out Jobs on Field Service Calendar</li>
<li>Attend Warehouse production meetings and send meeting recaps with production and service priorities to all attendees and absent invitees</li>
<li>Examine ways to offer practical, creative alternatives that increase AWC&rsquo;s chances of successfully closing orders quickly</li>
<li>Review work processes to ensure that internal and external quality standards are followed and suggest improvements</li>
<li>Communicate with customers, as required, to develop and maintain good working relationships</li>
<li>Assist in the implementation of QC procedures and continuous improvement</li>
</ul>
<p><b>Skills you&rsquo;ll need:</b></p>
<ul>
<li>High School Diploma required; Bachelor's degree or equivalent preferred</li>
<li>Collaborative team player with strong verbal and written communication skills</li>
<li>Demonstrated leadership abilities with a proactive approach to problem-solving</li>
<li>Proficiency in Microsoft Office applications</li>
<li>Exceptional organizational skills with keen attention to detail</li>
<li>Effective time-management skills to handle multiple tasks simultaneously</li>
<li>Knowledge of material flow within shop operations preferred</li>
<li>Ability to work independently and collaboratively, taking direction when needed</li>
</ul>
<p><b>Here&rsquo;s what will set you apart:</b></p>
<ul>
<li>Previous experience as a Service Coordinator or Valve Technician</li>
</ul>
<p><b> </b><b>The Rewards:</b></p>
<ul>
<li>Employee Stock Ownership Plan (ESOP)</li>
<li>401(K) Match</li>
<li>Competitive Pay</li>
<li>Medical, Dental and Vision Insurance Package</li>
<li>Employer Paid Life Insurance</li>
<li>Paid Time Off and Holiday Pay</li>
<li>Career Development Opportunities</li>
</ul>
<p><b>About AWC</b></p>
<p>
As employee co-owners, we&rsquo;re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.</p>
<p>
We partner strategically with many of the world&rsquo;s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners&rsquo; technologies, we&rsquo;re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.</p>
<p><b>
How We Win Together</b></p>
<p>
We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.</p></div><p></p>

Avacend Inc

<div>
 <p>
  Description:
 </p>
 <p>
  Job Title: Customer Service Coordinator
 </p>
 <p>
  Location: Office Based (min 3 days) in Atlanta, Weekend Rotations required for customer support and downtime support &ndash; 3 days weekday onsite, M &amp; F, Saturday and Sunday remote work..
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &bull; - **Customer Support and Issue Resolution: **
 </p>
 <p>
  - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries.
 </p>
 <p>
  - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues.
 </p>
 <p>
  - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients.
 </p>
 <p>
  - Monitor downtime on equipment and perform proactive outbound call to operators
 </p>
 <p>
 </p>
 <p>
  &bull; **Subject Matter Expert for Back-end support: **
 </p>
 <p>
  - Manage Grid 2.0 for correct machine set up and reporting
 </p>
 <p>
  - Support technicians in commissioning and equipment set up
 </p>
 <p>
  - Escalate issues to the international helpline for resolution
 </p>
 <p>
  - Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers
 </p>
 <p>
  - Support master data updates from our equipment fleet and customer base
 </p>
 <p>
  &bull; **Service provider SLA: **
 </p>
 <p>
  - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines.
 </p>
 <p>
  - Report on SLA performance per customer or service provider on a monthly basis
 </p>
 <p>
  - Review parts usage and provide data for supply chain to minimize service interruptions in the field
 </p>
 <p>
  - Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes.
 </p>
 <p>
  - Process and review warranty claims with OEM&rsquo;s
 </p>
 <p>
  - Create WO&rsquo;s for service providers
 </p>
 <p>
  - monitor and execute PM schedules with our service providers
 </p>
 <p>
 </p>
 <p>
  &bull; ** Sales Support Functions: **
 </p>
 <p>
  - Support trade shows, customer field trials and market visits if needed
 </p>
 <p>
  - Support customer roll outs in liaison with the sales team, marketing, supply chain
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  &bull; High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred.
 </p>
 <p>
  &bull; Proven experience in customer service, field service operations and technical support from technicians and our customers
 </p>
 <p>
  &bull; Excellent communication and interpersonal skills.
 </p>
 <p>
  &bull; Strong organizational and multitasking abilities.
 </p>
 <p>
  &bull; Computer skills to work with specific Costa software
 </p>
 <p>
  &bull; Proficiency in Microsoft Office Suite and salesforce applications- preferred
 </p>
 <p>
  &bull; Ability to work independently and as part of a team.
 </p>
 <p>
  &bull; Attention to detail and a proactive approach to problem-solving.
 </p>
</div>


Customer Service Coordinator

Rolls-Royce Power Systems AG

<div><div><div><div><div><div><div><div><div>Job Description</div></div></div></div></div></div></div></div><div>
Title: Sr. Service Operations Coordinator</div><div><i>
Pioneer the next generation of innovation. Join us and you&rsquo;ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.</i></div><div></div><div>
Position Summary:</div><div>
This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Leads and directs multiple service projects with direct interaction with customers at project locations. Foster and maintain positive business relationships to ensure customer satisfaction. Manages work of Field Service Technicians to achieve successful completion of department goals.</div><div></div><div>
Key Accountabilities:</div><ul><li>
Lead service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.</li><li>
Manage all open projects according to budget and timeline.</li><li>
Understand and offer service solutions to satisfy customer needs and ensure customer satisfaction.</li><li>
Manage customer relationships and onsite activities with general contractors.</li><li>
Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.</li><li>
Audit field service reports for accuracy and completeness.</li><li>
Work closely with external and internal stakeholders in the delivery of genset solutions.</li><li>
Acts as primary factory contact for field service related inquiries.</li><li>
Provide activity summaries and project status information to upper management and customers on a regular basis.</li><li>
Maintain an expert level of knowledge of account products, business background, and current industry developments.</li><li>
Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.</li><li>
Perform special projects as required</li></ul><div></div><div>
Basic Requirements:</div><ul><li>
Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time</li><li>
Bachelor&rsquo;s Degree in Construction Management, Project Management, Business Administration, or Automotive Engineering and 5 years field service or project management experience in the industrial construction industry or 9 years of field service or project management experience in the industrial construction industry.</li><li>
Willingness to travel, domestic and international (up to 35% possible but will vary based on current projects)</li></ul><div></div><div>
Preferred Qualifications:</div><ul><li>
Excellent ability to manage concurrent tasks and bring projects to completion</li><li>
Excellent personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.</li><li>
Excellent organizational, planning and follow-up skills</li><li>
Excellent interpersonal skills and the ability to work effectively with others</li><li>
Excellent analytical and problem-solving skills</li><li>
Excellent oral and written communication skills</li><li>
Strong presentation skills</li><li>
Strong ability to cope with frequent schedule and priority changes</li></ul><div></div><div>
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.</div><div></div><div>
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.</div><div><div><div><div><div><div><div><div><br>
Job Posting Date</div></div></div></div></div></div></div></div>
23 Feb 2026; 00:02<div><div><div><div><div><div><div><div><br>
Pay Range</div></div></div></div></div></div></div></div>
$81,520 - $132,470-Annually<div><div><div><div><div><div><div><div><br>
Location:</div></div></div></div></div></div></div></div>
Mankato, MN<div></div><div>
Benefits</div><div><div><div><div><div><div><div><div>
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death &amp; dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.</div></div></div></div></div></div></div></div><div></div><div>
The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand <i>mtu</i>. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.</div><div><br>
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.</div></div>

Sr. Service Operations Coordinator

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