field service coordinator

ASSA ABLOY Group

<div></div><div><div><div>Door Systems ASSA ABLOY is seeking candidates for a Commercial Door Field Service Coordinator/Dispatcher in Naperville, IL.</div>
<div>
Door Systems ASSA ABLOY is a leading supplier of loading dock and door products and services in the Chicagoland area. With global product brands, we offer complete commercial, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. Door Systems ASSA ABLOY is part of the Industrial business segment within the ASSA ABLOY Entrance Systems division.</div>
<div>
A Commercial Field Service Coordinator Dispatcher plays a crucial role in the operations of companies that manufacture, distribute, install, or service commercial doors (e.g., overhead doors, fire-rated doors, security grilles). Their main responsibility is to coordinate the efficient scheduling and dispatching of service technicians or installation crews.</div>
<div>
Here are the key roles and responsibilities of a commercial door dispatcher:</div>
<div>
1. Scheduling and Dispatching</div>
<ul>
<li>Coordinate and assign daily routes for installation and service technicians.</li>
<li>Ensure the right personnel and equipment are dispatched based on job requirements.</li>
<li>Adjust schedules dynamically to handle emergency service calls or cancellations.</li>
</ul>
<div>2. Communication Hub</div>
<ul>
<li>Act as the main point of contact between the office, technicians, and customers.</li>
<li>Relay job details, updates, and instructions to field personnel.</li>
<li>Maintain professional and clear communication with customers regarding service status and timing.</li>
</ul>
<div>3. Work Order Management</div>
<ul>
<li>Create, manage, and close work orders in the system (e.g., using dispatch software).</li>
<li>Ensure all job-related documentation is completed accurately and on time.</li>
<li>Track parts, tools, and materials needed for specific jobs.</li>
</ul>
<div>4. Coordination and Logistics</div>
<ul>
<li>Organize transportation and delivery of materials to job sites if necessary.</li>
<li>Optimize route planning to reduce travel time and increase productivity.</li>
<li>Monitor job progress and technician location via GPS or dispatch software.</li>
</ul>
<div>5. Record Keeping and Reporting</div>
<ul>
<li>Maintain logs of daily dispatch activities and technician performance.</li>
<li>Track time on-site, job completion, and customer satisfaction.</li>
<li>Assist in generating reports for management.</li>
</ul>
<div>6. Customer Service Support</div>
<ul>
<li>Handle customer inquiries, complaints, and service follow-ups.</li>
<li>Schedule service calls and communicate estimated times of arrival.</li>
<li>Ensure a high level of customer satisfaction by resolving issues promptly.</li>
</ul>
<div>7. Problem Solving</div>
<ul>
<li>Quickly resolve unexpected issues such as technician delays, traffic problems, or equipment failures.</li>
<li>Make real-time decisions to keep jobs on schedule and avoid service disruptions.</li>
</ul>
<div>8. Compliance and Safety Awareness</div>
<ul>
<li>Ensure dispatching adheres to company policies, safety protocols, and industry regulations.</li>
<li>Coordinate with technicians to ensure they have appropriate safety gear and certifications.</li>
</ul>
<div>Skills and Tools Often Required:</div>
<ul>
<li>Software: Total Service, Google Drive, Monday.com.</li>
<li>Skills: Multitasking, attention to detail, communication, problem-solving, time management.</li>
<li>Knowledge: Basic understanding of commercial door types and installation processes is a plus.</li>
</ul>
</div><div><div>Job Type: Full-time</div>
</div>
<div><div>Benefits:</div>
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
</div><div><div>Experience:</div>
<ul>
<li>dispatching service technicians: 3 years (Preferred)</li>
</ul>
</div><div><div>Work Location: In person</div></div> 
<div></div>
<div>
We are the ASSA ABLOY Group 
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

Field Service Coordinator/Dispatcher

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You&rsquo;ll Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk tool suites
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 Microsoft Visio
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

Konecranes

<div>Company Description 
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. 
Job Description 
POSITION SUMMARY
Konecranes Nuclear Equipment &amp; Services is the leading worldwide supplier of lifting equipment for the nuclear power industry. For over 80 years, we have been dedicated to improving the efficiency and performance of the businesses we serve. Key to our success is our commitment to provide products and services people can trust. As the Installation Coordinator, you will perform office and field activities including quoting/estimating, project contract execution, labor and resource planning, safety planning, customer satisfaction, field operative productivity, material requisition/preparation, vehicle and equipment management. Our installation team consists of office personnel and remote field service employees. This role supports the field service employees in all aspects of their remote work as listed in the responsibilities below. Our field service employees depend on the Installation Coordinator to help them execute successful equipment installations for our customers!
RESPONSIBILITIES:<ul><li>
Responsible for on-time and on-budget execution of installations of nuclear equipment at customer locations globally working with a cross-functional project team. Project types include oversight for repairs, modernization and installation activities on electric overhead traveling cranes at nuclear power plants, government facilities and other demanding customer sites both in the USA and globally</li><li>
Attend pre-bid meetings and conduct detailed walkdowns of equipment and site. Attend customer meetings to assist sales staff. Prepare installation quotations for equipment at nuclear facilities utilizing best practices and tools to optimize installation schedule. Assist in the field and support manufacturing efforts when necessary</li><li>
Maintain strong communication with the project team, service office and Service and Installation Supervisor, in accordance with established practices.</li><li>
Prior to installation, print and prepare document packages</li><li>
Have the ability to write safety related documents and work plans</li><li>
Ability to research and procure materials and tools local to the project</li><li>
Follow all established safety rules and procedures, including those established by the customer and have a strong commitment to safety</li><li>
Plan and participate in monthly safety meetings.</li><li>
Other duties as assigned by supervisor.</li></ul> 

Qualifications 
OTHER QUALIFICATIONS:<ul><li>
Must have and maintain a good driving record, including a valid driver's license.</li><li>
Must be willing and able to work at elevations</li><li>
Must be able to pass background checks that are required to gain access to nuclear power plants and secure government facilities (A candidates legal, financial, physiological and psychological background are considered in these background checks). Previous knowledge of work at nuclear facilities a plus</li><li>
Must be able to work varied overtime, as required by customer, and be able to travel and work away from home for extended periods of time.</li><li>
Must be team oriented, solutions driven, customer focused and a self-starter with the ability to work with minimal supervision</li><li>
Previous project management background is a plus</li><li>
Able to read mechanical drawings and electrical schematics and BOM&rsquo;s. Strong mechanical and electrical aptitude are a plus</li><li>
Proficiency with MS Office programs, MS Project and SAP are required</li><li>
Read, understand and apply the contents of all OSHA, ANSI, CMAA and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically.</li><li>
Possibility to expand role during non-installation windows to include other services as deemed necessary by the Service and Installation Manager</li></ul> 
EDUCATION: High school diploma or equivalent required. An Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is a plus. 
EXPERIENCE: Three (3) to five (5) years&rsquo; experience in installation of overhead material handling equipment and nuclear experience is a plus 
TRAVEL: Overnight and extended travel to customer locations is required on a global basis 
Additional Information 
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more! 
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. 
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service 
Holidays: 10 paid holidays per year 
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. 

 
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. 

 
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.</div>

Installation Coordinator - New Berlin, WI

ACFM

Service &amp; Repair CoordinatorLocation: Houston, TX 77086 Company: ACFM, Inc.Full Time Position: 40hr per week/OvertimeAbout ACFM: ACFM is a leading Distributor, Authorized Packager and Repair Center for Roots Blowers, Centrifugal Blowers, Regenerative Blowers and Vacuum Pumps located in Northwest Houston. We serve a broad range of applications, including but not limited to wastewater treatment, pneumatic conveying, power generation, and process gases. Our focus is on providing technical expertise, reliable equipment, and responsive service to our customers.Position OverviewWe are seeking a detail-oriented and technically skilled Service &amp; Repair Coordinator to support our Rotating Equipment operations. This role is critical in coordinating service activities, managing repair workflows, and supporting daily operations through accurate order processing.The ideal candidate will have hands-on experience with industrial blowers (preferably positive displacement blowers) and strong computer skills to manage job orders and purchasing transactions efficiently.Key Responsibilities<ul><li>Coordinate field service schedules and timelines</li><li>Act as primary customer contact for service and repairs</li><li>Evaluate equipment and assist with blower cause of failure reports</li><li>Create and manage daily Sales Orders and Purchase Orders</li><li>Track jobs from intake to completion and delivery</li><li>Source parts and coordinate with vendors</li><li>Work with Sales team. Follow up on quotes and maintain repair quote log</li><li>Maintain service records, job files, and status updates</li><li>Support inventory for service and repair parts</li><li>Assist with proposals working with Service Manager for final review</li><li>Review completed job files prior to invoicing</li><li>Provide job status reporting to management</li></ul>Qualifications<ul><li>Required:</li><li>Experience working with Positive Displacement Blowers or similar rotating equipment</li><li>Strong understanding of mechanical systems, troubleshooting and cause of failure</li><li>Proficiency with computer systems (ERP systems (QuickBooks), Excel, order entry, etc.)</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment</li><li>Excellent communication and organizational skills</li><li>High School Diploma. 2-5 years plus related job experience.</li><li>Must be able to pass physical, drug screen and background check</li><li>Must have Valid Drivers License &amp; Authorization to work in the United States</li><li>Preferred:</li><li>Previous experience in service coordination, inside sales, or repair operations</li><li>Experience with inventory or supply chain processes</li></ul>Key Skills<ul><li>Mechanical aptitude</li><li>Attention to detail</li><li>Customer service mindset</li><li>Problem-solving ability</li><li>Time management and prioritization</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Health, dental, and vision insurance.</li><li>401(k) plan with 6% company match.</li><li>Paid vacations and holidays</li></ul>Pay: $30.00 - $34.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Service and Repair Coordinator

Siemens

<div>Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That&rsquo;s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 


Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn&rsquo;t just about improving buildings; it&rsquo;s about creating perfect places that improve people&rsquo;s lives.

Transform the everyday with us! 
Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources. 
As a Service Coordinator, you will:<ul><li>
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center</li>
<li>Act as primary point of contact for service customers to ensure expectations are met</li><li>
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel</li><li>
Schedule resources to support standard service agreements</li><li>
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability</li><li>
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform</li><li>
Evaluate time-and-material (T&amp;M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices</li><li>
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work</li></ul> 
You will make an impact with these qualifications:

Basic Qualifications:<ul><li>
High school diploma or state-recognized GED</li>
<li>Must have the ability to demonstrate:</li><li><ul><li>
Organizational and interpersonal skills</li><li>
The ability to read and understand customer service contracts</li></ul></li><li>
Experience with Microsoft Office and business software systems (e.g., SAP)</li><li>
Verbal and written communication skills in English</li><li>
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship</li></ul>
Preferred Qualifications:
<ul><li>
Associate degree</li>
<li>Experience dispatching/scheduling field personnel/technicians</li><li>
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus</li></ul> 
Ready to create your own journey? Join us today! 
About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. 
Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-POST #West-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse
$38,413 $65,851</div>

Smart Buildings Service Coordinator

<div><div>For more than 75 years, Air Equipment Company has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with over 45 leading manufacturers to bring cutting-edge air systems to life&mdash;and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward.

If you&rsquo;re looking for your next move, we&rsquo;re glad you found us. At AEC, you&rsquo;ll join a company where local roots meet the strength of a national network&mdash;giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one. We review every application carefully and appreciate your interest in growing your career with our team.
</div><div>
The Opportunity 
The Service Dispatcher is responsible for planning, coordinating, and directing activities of Air Equipment Company service resources. This person will also be responsible for communicating with the Field Technicians, Team Leaders, and coordinating jobs with the Sales teams. Must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors, and Managers. This seat is based out of our Louisville, KY office.

Description of Principle Duties:
<ul><li>Works with Service Coordinator to dispatch service resources, as related to service operations.</li><li>Daily management and scheduling of Service Technicians.</li><li>Generates Work Order documents, dispatches technicians, and notifies customers.</li><li>Schedule&rsquo;s personnel and gather required information for field staff to effectively execute jobs.</li><li>Maintains customer satisfaction by investigating concerns, routing them to the assigned technician, and responding to special requests.</li><li>Interacts and communicates with Sales, Technicians, and Managers to assign and dispatch Technicians.</li><li>Reviews project paperwork, including service start-ups, and internal work requirements to Project Managers.</li><li>Ability to coordinate incoming and outgoing parts requested by Technicians for current projects.</li><li>After-hours Service contact when required (rotating schedule). Responsible for vetting after-hours incoming requests and dispatching of Technician.</li><li>Will confirm with customers dates of service on the schedule.</li><li>Scheduling of service personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.</li><li>Tracking of Service technicians PTO and off days on the Service calendar.</li><li>Coordinates with the Parts and Sales Teams, as necessary.</li><li>Responsible for organization of Service folders housed in SharePoint.</li><li>Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.</li></ul><div> 

The Ideal Profile 
<ul><li>High School Diploma or equivalent GED certificate required</li><li>Industry specific knowledge preferred (HVAC, Construction, Parts, etc.)</li><li>1 year Dispatch experience preferred</li></ul></div>
<div>
The Ideal Skillset 
<ul><li>Excellent PC skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook</li><li>Excellent written communications skills</li><li>Excellent oral communications skills</li><li>Excellent time management skills</li><li>Able to deal with high pressure situations.</li><li>Excellent organizational skills</li><li>Ability to work with high degree of integrity and promote positive company image.</li><li>Analytical, focused on quality, and results-driven.</li></ul></div>

Other Skills/Abilities

Behavioral &amp; Interpersonal Skills 
Highly engaging facilitator with strong executive presence. Excellent verbal, written, and presentation skills. Ability to build trust, influence leaders, and collaborate cross-functionally. Demonstrates integrity, adaptability, and a continuous improvement mindset. 
Personal and Interpersonal Skills 
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Technical &amp; Systems Skills 
Proficiency with LMS platforms, e-learning tools, and Microsoft Office. Deep understanding of CRM systems and sales enablement technology.

Environmental Requirements 
Office-based with frequent travel to field locations. Ability to stand, walk, and present for extended periods. Occasional lifting of up to 25 pounds.

Physical Demands 
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.</div><div> 
Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate&rsquo;s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.</div></div>

Dispatcher

Top Notch Dock 

The Commercial Service Coordinator / Dispatcher will be responsible for coordinating and dispatching service technicians to job sites, ensuring that customers receive timely and efficient service. You will act as a key point of contact for both our technicians and customers, helping to schedule service calls, track work orders, and resolve issues as they arise. The ideal candidate will have previous experience as a service coordinator / dispatcher (although not necessarily in a logistics capacity), an understanding of scheduling software, and knowledge of commercial dock and door parts. Strong performance, a willingness to learn, and a positive attitude will be key.ESSENTIAL DUTIES AND RESPONSIBILITIES Essential functions include but are not limited to the following:&middot; Dispatching:o Receive service requests and efficiently assign appropriate technicians based on location, skill set, and availability.o Monitor technician routes and schedules to ensure a timely response to service calls.o Adjust schedules as necessary to accommodate emergency requests or changes in technician availability.&middot; Customer Communication / Customer Service:o Serve as the first point of contact for customers needing service, answering inquiries and providing accurate information about scheduling and service details.o Confirm appointments with customers and provide reminders.o Follow up with customers to ensure satisfaction with completed service and address any concerns or issues.o Troubleshoot and resolve issues that arise during service calls or scheduling.o Ensure all services meet company standards and customer expectations, escalating issues to management as necessary.&middot; Work Order Management:o Create, update, and track service work orders in the system.o Ensure all relevant information is captured accurately, including job specifics, customer details, and technician notes.o Ensure that all jobs are completed within the specified time frame and within company guidelines.&middot; Administrative Support:o Process job paperwork, including invoicing and billing support.o Keep records of service history for customers and create reports as needed for management.&middot; Team Collaboration:o Work closely with team members and other departments.o Maintain a positive attitude and collaborative mindset with technicians and sales.SKILLS &middot; Exceptional communication and interpersonal skills.&middot; Proficient in Microsoft Office Suite.&middot; Active listening, written, and verbal communication skills.&middot; Sharp attention to detail and organization.&middot; Ability to develop strong relationships.&middot; Strong time management and organization skills.&middot; Proactive approach to problem solving.&middot; Customer service oriented.&middot; Collaborative mindset and team-player.QUALIFICATIONS / REQUIREMENTS&middot; Education: High school diploma or equivalent.&middot; Experience: 1-2 years of experience in dispatching and service coordination; strong preference given to candidates with experience in commercial construction.o Experience scheduling and dispatching field service technicians is a plus.PHYSICAL DEMANDSTo perform this job successfully, the employee is frequently required to:<ul><li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li><li>Moving about to accomplish tasks.</li><li>Talking</li><li>Communicating with others to exchange information.</li><li>Repeating motions that may include the wrists, hands and/or fingers.</li><li>Hearing.</li><li>Seeing.</li><li>Eye / Hand / Foot Coordination.</li></ul>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTAbility to work in a typical office environment. Occasionally may be required to assist with light lifting or walking to different departments throughout the office.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Top Notch Dock and Door is an Equal Opportunity Employer and complies with ADA regulations as applicable.Job Type: Full-timePay: $45,212.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul>Experience:<ul><li>Commercial construction: 1 year (Required)</li><li>Customer service: 3 years (Required)</li><li>Technician Dispatching: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Flowery Branch, GA 30542 (Required)</li></ul>Work Location: In person

Commercial Service Coordinator/Dispatcher

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