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senior professional service engineer i - digital solutions

field service engineer

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Opportunity 
The Field Service Engineer (FSE) is responsible for providing on-site technical support for the installation, commissioning, preventative maintenance, and troubleshooting of Roche equipment. This role involves traveling to customer sites to ensure equipment is operating at peak performance. This individual will work under general supervision, handling routine service calls independently while assisting senior engineers on more complex issues.<div> 
Key Responsibilities: 
<ul><li>Ensure constant coverage of the area, setting up priorities of technical assistance in case of overload of activities.</li><li>Deliver the planned system installations and carry out installations as per Roche standards.</li><li>Ensure all service activities are performed and documented in a timely manner as per Roche standards.</li><li>Ensure coverage and support in line with agreements with customers and necessary accreditation requirements are met.</li><li>Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure.</li><li>Timely forecast spare parts of systems for line of expertise.</li><li>Ensure Key deliverables eg Uptime, customer satisfaction, Value of service etc to manage expectations for assigned strategic customers are met</li><li>Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country</li><li>Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues. Act as mentor and lend support to FSEs to resolve complex and persistent issues.</li><li>Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue, etc),</li><li>Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics.</li><li>Provide clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits.</li><li>Ensure that all administration and back office tasks is completed in a timely and accurate manner, and ensure that all administration is completed in a timely and accurate manner.</li><li>Manage petty cash for day-to-day operations and oversee the processing of monthly claims, highlighting strong financial management skills.</li></ul></div><div> 
Who you are 
<ul><li>Good Background for Technical Support and instruments handling.</li><li>Experience in dealing with Health care public sector.</li><li>Excellent communication and interpersonal skills for effective collaboration with various teams.</li><li>Ability to manage multiple projects simultaneously and work under tight deadlines.</li><li>A proactive approach to problem-solving and continuous improvement.</li></ul></div> 
Qualification and Experience<ul><li>Bachelor Engineering, Biomedical, Electronic, Mechatronics or relevant fields. (Kuwaiti nationality preferred).</li><li>1 year of hands-on experience in a technical support, maintenance, or field service role.</li><li>Strong problem-solving skills, and the ability to communicate effectively with customers and colleagues.</li><li>Motivated to work in a hands-on environment and support field operations.</li><li>Excellent teamwork and communication skills, with a proactive and learning-oriented mindset.</li><li>Strong understanding of digital technologies, Automation and their application in service operations.</li><li>Excellent communication skills with the ability to convey strategic concepts to a diverse audience.</li><li>Detail-oriented and able to work independently as well as collaboratively in a team environment.</li><li>Fluent English is mandatory; Arabic Language is a Must.</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Field Service Engineer

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.<div><div><div><div><div><div><div><div><div>
Roche Kuwait offers Field Service Assistant Engineer position for a period of 11 months and 1 month rotation with the below main responsibilities:
Your Responsibilities<ul><li>
Assist the Field Service Engineers in supporting on-site activities, including troubleshooting, maintenance, and installation of lab analyzers.</li><li>
Join senior engineers during preventive maintenance and repairs to gain practical, hands-on experience in maintaining laboratory equipment.</li><li>
Support the field service team by communicating with customers, collecting feedback, and ensuring their needs are met during service visits.</li><li>
Assist in basic equipment checks, documentation, and ensuring that customer sites are prepared for upcoming service visits.</li><li>
Shadow senior engineers to learn best practices for resolving technical issues, replacing spare parts, and calibrating instruments.</li><li>
Help with logistical and operational tasks such as preparing tools, spare parts, and equipment for field visits, ensuring that the team is well-equipped for maintenance activities.</li><li>
Maintain communication with the field service team to ensure smooth coordination of daily operations and service schedules.</li><li>
Assist in preparing service reports, documenting completed work, and updating systems for tracking maintenance activities.</li><li>
Participate in continuous learning opportunities to enhance technical knowledge and customer service skills.</li></ul>
Your Opportunity<ul><li>
Gain hands-on experience by working directly with Field Service Engineers, learning from their expertise while supporting critical service activities.</li><li>
Build a network within Roche and learn through a structured rotational program designed to enhance your skills and career growth.</li><li>
Access senior leaders and mentors to guide your professional development and ensure a fulfilling learning experience.</li><li>
Contribute to projects that directly impact patient outcomes while developing a strong foundation in field service operations.</li></ul>
Who are you?<ul><li>
You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area</li><li>
You are at an early stage in your career. Fresh graduates will be preferred</li><li>
Having a basic understanding of healthcare systems and laboratory equipment is preferred</li><li>
You are eager to work with diverse cultures</li><li>
You have strong problem-solving skills, and the ability to communicate effectively with customers and colleagues.</li><li>
You are motivated to work in a hands-on environment and support field operations.</li><li>
You possess excellent teamwork and communication skills, with a proactive and learning-oriented mindset.</li><li>
You are proficient in English</li></ul>
Our mission
Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it&rsquo;s urgent to deliver medical solutions right now &ndash; even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.
We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.
Program Characteristics/Scope
<ul><li>A rotational talent development program</li><li>
12 months in different disciplines</li></ul></div></div></div></div></div></div></div></div></div><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Field Service Assistant Engineer Intern (Kuwait - 12 months)

Weatherford

<div>Job Overview
As a Field Engineer III you will play a pivotal role in delivering advanced technical services and digital solutions in the oil and gas sector. This senior-level position involves leading the installation, commissioning, and troubleshooting of Weatherford&rsquo;s RTUs, VSD panels, and instrumentation systems. You will serve as a key technical expert at field sites, ensuring operational excellence, mentoring junior staff, and maintaining strong client relationships. Your expertise will contribute to safe, efficient, and high-quality service delivery, while also supporting continuous improvement and innovation in field operations.
Responsibilities
<ul><li>Uphold the highest standards of corporate governance and ethical conduct.
</li><li>Ensure compliance with HSE policies, laws, and industry standards.
</li><li>To carry out as a team Installation, Commissioning, Maintenance and Troubleshooting of the Weatherford RTU, VSD panels.
</li><li>Should have good knowledge about Sensors, Instruments, working on low and high voltage panels.
</li><li>Provide technical support to Instrumentation technicians
</li><li>Provide guidance to instrument technicians to ensure that worked is carried out to client and statutory health &amp; safety standards/procedures and the Permit to Work System, promoting safety and environmental awareness in all day to day activities
</li><li>Find and remedy faults on Instruments and VSD control panels
</li><li>Assist supervisor with any reporting functions
</li><li>Ensure materials used are in accordance with specifications
</li><li>Reads and interprets electrical schematics, diagrams, plans in preparation for and performance of tasks
</li><li>Submit written reports to his field supervisor regarding daily activities
</li><li>Determines and secures necessary tools, material and equipment before starting any task
</li><li>Assists in the layout and documentation of new installation
</li><li>Perform analysis and diagnosis to provide solutions to instrumentation problems
</li><li>Follow appropriate safety procedures and permit to work system of the customer during work at site
</li><li>Prepare site visit report, service report and daily progress report
</li><li>Assist field supervisor to develop &amp; improve job safety procedures
</li><li>Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
</li><li>Must understand and comply with all safety rules and company policies of Weatherford.
</li><li>Work assignments carried out to the highest quality level.
</li><li>Perform various other duties and activities assigned by Supervisor within the physical constraints of the job.
</li><li>Maintain effective communication with internal and external stakeholders.
</li><li>Clearly communicate expectations and responsibilities.
</li><li>Be financially responsible and adhere to budget and policy guidelines.
</li><li>Take ownership of career development and required training.
</li><li>Engage regularly with managers to discuss performance and growth.
</li><li>Support talent management and collaborate with HR for recruitment and retention.
</li><li>Exhibit leadership and ethical behavior aligned with Weatherford standards.
</li></ul>Skills
<ul><li>Work experience at site in supervisor level.
</li><li>Able to understand P &amp; I diagram, Process flow diagram, Functional Logic diagram and Cause &amp; Effect Matrix.
</li><li>Knowledge on Safety factor in Hazardous location
</li><li>Knowledge on flow products, RTU, RPC,VSD &amp; SCADA system.
</li><li>Good communication skills
</li><li>Critical thinking, active learning, and complex problem-solving.
</li><li>Strong reading, writing, judgment, and decision-making.
</li><li>Physical capability to perform field tasks.
</li><li>Ability to operate tools and machinery effectively.
</li><li>Visualization skills for tool assembly and modifications.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in Electrical/ Instrumentation or Control engineering having min 5 yrs of field experience.
</li><li>Min 03 years of Oil field experience
</li></ul>#LI-MD1</div>

Field Engineer III - Digital Solutions

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Electrical Service Engineer will be responsible for attending to the maintenance requests and ensuring that they are being
 
 
 handled on a timely and efficient manner.
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Represent and attend KFF Inspections.
 </li>
 <li>
 Follow/monitor/reporting On-Call Team.
 </li>
 <li>
 Manage &amp; follow minor electrical works/Fire alarm works&nbsp;&nbsp;
 </li>
 <li>
 Overseeing the processes of organizing the maintenance requests.
 </li>
 <li>
 Costs cutting and improve department profit.
 </li>
 <li>
 Being innovative in trying to get opportunities through references collected from the industry and communicating with sales team accordingly.
 </li>
 <li>
 Swiftly responding to system failures.
 </li>
 <li>
 Attending major technical problems at site and providing solution.
 </li>
 <li>
 Ensuring required spare parts and inventories are timely available.
 </li>
 <li>
 Planning for the annual maintenance schedule.
 </li>
 <li>
 Supporting Service Managers in planning shifts and working hours.
 </li>
 <li>
 Preparing Billing for the completion of works or advance as per the terms and conditions of the contract/ work done.
 </li>
 <li>
 Being always aware of contractual terms for the projects at hand.
 </li>
 <li>
 Constantly following the governmental rules and regulations, reflecting a professional image of AI- Engineering Group.
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 Bachelor of Electrical Engineering&nbsp;
 </li>
 <li>
 KSE Membership.
 </li>
 <li>
 Must be capable and willing to study for KFF Engineering Electrical&nbsp;Exam and Qualify in the exam, after joining.
 </li>
 </ul>
</div>

Alghanim Academy - Electrical Service Engineer, Engineering (Full-time opportunity)

<div><div>Job Overview
The Professional Service Engineer - Production &amp; Automation Software is responsible for the deployment of software solutions to Oil and Gas customers.
Responsibilities:
<ul><li>Install, upgrade and configure SCADA and Production Optimization Systems.
</li><li>Build screens, workflows and reports to support customer operations and SCADA hardware.
</li><li>Interact with customers to understand and troubleshoot product issues.
</li><li>Support for third party application rollout based on business need.
</li><li>Provide support to internal and external clients working on consulting projects which use the company&rsquo;s optimization software.
</li><li>Help field support/clients with upgrading and configuring the software.
</li><li>Provide customs solutions through scripts.
</li><li>Provide team leadership in absence of Team Lead.
</li><li>Guide junior members of the deployment team in solving issues that they may be facing.
</li><li>Train users in system usage and administration.
</li><li>Provide custom solutions, utilities and system integration using scripts along with the procedural documentation and relevant reports.
</li><li>Identify cause of problem reported by debugging program/scripts and if necessary, correct them or report them to the developers.
</li><li>Gain a firm understanding of Production Optimization Products and how it works from the users&rsquo; perspective.
</li><li>Able to troubleshoot issues related to SCADA hardware and radio communications.
</li><li>Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
</li></ul>Skills:
<ul><li>Excellent verbal and written communication skills.
</li><li>Ability to plan and organize daily and weekly tasks.
</li><li>Ability to work with minimum supervision.
</li><li>Domestic and foreign travel required.
</li><li>Experience in deploying and debugging Enterprise software in Microsoft Environment.
</li><li>Excellent debugging /knowledge of .Net, C#, SQL, Oracle, HTML5, PowerShell, TypeScript, IIS, and Angular.
</li><li>SQL Server Management Experience.
</li><li>Experience in ETL techniques and tools.
</li><li>Experience in integrating applications.
</li><li>Exposure to Open-Source Analytics.
</li><li>Exposure to Software support.
</li><li>Experience in similar role troubleshooting and diagnosing problems with hardware and software.
</li><li>Work experience with SCADA software and hardware.
</li><li>Microsoft Server OS knowledge
</li><li>Knowledge of Windows programming environment.
</li><li>Knowledge of Web Security, Authentication and Authorization.
</li><li>Enhance or make custom changes in existing utilities, batch scheduling.
</li><li>Windows OS administration and support.
</li><li>Experience in Oil and Gas Industry &ndash; Production.
</li><li>Valid driver&rsquo;s license.
</li><li>Experience in SCADA, Protocols such as MODBUS, OPC.
</li><li>Experience in RTUs, PLCs, communication configuration and troubleshooting.
</li><li>Familiarity with RESTful APIs and web applications.
</li><li>Experience in Data Analytics, BI.
</li><li>Experience in CygNet, LOWIS, ForeSite or similar software.
</li></ul>Qualifications:
<ul><li>Bachelors degree in IT/ computer science / Electronics / Electrical / Instrumentation and related streams with 8+ years of experience.
</li></ul>#LI-MD1</div></div>

Senior Professional Service Engineer I - Digital Solutions

ALMEER FACTORY FOR MANUFACTURING CONTROL PANELS WLL

This is a full-time on-site role for a Sales Engineer based in Kuwait. The Sales Engineer will be responsible for providing technical support to clients, designing and implementing sales strategies, and liaising between the sales team and customers. Daily tasks include handling enquiries addressing customer inquiries, and developing long-term relationships with clients to ensure satisfaction and repeat business.Qualifications Bachelor's degree in Engineering, Electronics, or related field is preferredPrior experience in the Electrical/Electronic, especially in Lighting Industry &amp; Poles manufacturing is beneficialCapability to work independently and handle multiple tasks effectivelyKnowledge in DIAlux and lighting design preferred. Expertise in Sales Engineering and Technical SupportProficiency in Sales and Customer Service Strong Communication skills, both written ana verbalExcellent problem-solving abilities and customer-centric approach * Kuwait Driving license. * Transferable VisaJob Type: PermanentPay: KD350.000 - KD500.000 per month

SALES ENGINEER / EXECUTIVE

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 Seeking a Network Engineer &ndash; Starlink Deployment &amp; Support to lead the setup and integration of
 
 Starlink connectivity
 
 for commercial offices and residential homes. The role involves training and supporting field technicians, troubleshooting customer connectivity issues, and ensuring seamless Starlink integration with routers, mesh networks, and other networking equipment.
 
 
 
 Job responsibilities
 
 
 
 1. Installation, Network Setup &amp; Configuration:
 
 <ul>
 <li>
 Understand Starlink device installation and connectivity setup in detail, assist in deploying and configuring Starlink connectivity for customers (both residential and commercial).
 </li>
 <li>
 Assist customers to set up and optimize routers, mesh networks, IP configurations and NAT settings to ensure stable internet performance delivered through Starlink.
 </li>
 <li>
 Guide customers on best practices for network setup and performance optimization.
 </li>
 </ul>
 
 2. Training &amp; Technical Support:
 
 <ul>
 <li>
 Train field technicians on Starlink installation, router configuration, mesh networking, and troubleshooting.
 </li>
 <li>
 Develop training materials and SOPs for technicians to follow during installations.
 </li>
 <li>
 Provide remote and on-site technical support to resolve Starlink connectivity issues, including integration with third-party routers and network setups.
 </li>
 <li>
 Work with internal technical team to resolve escalated service issues.
 </li>
 </ul>
 
 3. Customer Support &amp; Service Optimization:
 
 <ul>
 <li>
 Collaborate with field teams to ensure timely installations and minimal service disruptions.
 </li>
 <li>
 Document and track common customer issues to enhance troubleshooting guides and best practices.
 </li>
 <li>
 Maintain detailed logs of installations, configurations, and service calls for performance analysis.
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 
 Experience
 
 : 0-1 year in network engineering, support, or telecom operations with a focus on i
 
 nternet connectivity
 
 
 and configurations
 
 . OR someone who did an 3-6 month internship in telecommunication company is similar role.
 </li>
 <li>
 
 Technical Expertise
 
 : Hands-on experience with
 
 internet connectivity, like fiber or 5G routers, mesh networks, IP addressing, firewalls, and Wi-Fi optimization
 
 .
 </li>
 <li>
 
 Training &amp; Team Management
 
 : Strong ability to train and mentor
 
 field technicians
 
 in network installations and troubleshooting.
 </li>
 <li>
 
 Customer Interaction
 
 : Experience in on-site and remote customer support, ensuring high service quality. Proficiency in interacting with customers in Arabic or English with the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 
 Tools &amp; Systems
 
 : Proficiency in network diagnostic tools, remote troubleshooting software, and system logs analysis.
 </li>
 </ul>
</div>

Alghanim Academy - Network Engineer, Xcite (Full-time opportunity)

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