field service engineer

Global network solution and business

Field Service Engineer:Telecom Engineer with Electrical knowledgeOman Field Service Experience in Telecom or Electrical Substations preferablyOman Driving License mustYoung (25-30) MaleNationality: ExpatsFluency in English and Arabic preferableHighly technical in troubleshooting and fixing Telecom equipment like switches, routers, etc on the field (Electrical Substations)Extra certifications preferred MCP, Cisco and any other Telecom Networking.If you have this experience share your CV to info@gnsbusiness.com or WhatsApp+968 76269238Work Location: In person

Field Service Engineer

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Field Service Engineer
<h3 class="jobSectionHeader">Job Description
</h3>Install Philips Healthcare (PH) equipment according to standards with respect to quality and installation time as set by PH
<div>Your role:
<ul><li>Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
</li><li>Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
</li><li>Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
</li><li>Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
</li><li>Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions &ndash; PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
</li><li>Support the District Customer Services &amp; Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
</li><li>Use company property with care to ensure optimal results with minimal operational costs
</li><li>Keep abreast of new technologies likely to affect PH range of products
</li><li>Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
</li><li>Responsible for executing service events (maintenance &amp; Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies 
</li></ul> 
You're the right fit if you have:
<ul><li>University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
</li><li>Min.3 years of field service experience, preferably on hands experience in IGT product line.
</li><li>Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers&rsquo; concerns
</li><li>Strong customer service and communication skills
</li><li>Must be able to work both individually and in an established team setting
</li><li>Advanced level of English &amp; Arabic is a must
</li></ul>How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
Onsite roles require full-time presence in the company&rsquo;s facilities.
 
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
this role is a/field/role. 
<div> 
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-FIELD</div></div>

Atad International General Trading LLC

,Job Summary:This position is responsible for providing on-site service and support to customers. Acts as a mobile field service engineer on assigned missions to resolve customer-impacting technical issues in a timely fashion and maintain maximum customer satisfaction.Under very little supervision the Service Engineer performs routine maintenance, complicated setup, and operation of most manual and/or CNC and/or PLC equipment, including tooling, fixturing, and programming, optimization of efficiencies and implementation of continuous improvements on all aspects of production.The focus will be on providing on-site installation, validation, and commissioning of new CNC machines, as well as diagnosing and repairing existing instruments.Duties &amp; Responsibilities/Deliverables:<ul><li>Responsible for supervising the installation, commissioning, starting up, and operating of CNC machines, such as laser cutting, punching and bending machines;</li><li>Provide on-site training to both customers and colleagues on how to utilize the machines in full efficiency and the best form, using accurate and effective production techniques;</li><li>Analyze, troubleshoot, solve and address malfunctions, breakdowns, mechanical and electrical problems;</li><li>Conduct root cause analysis of the problem and perform on-site repairs to ensure rapid resolution.</li><li>Inspect all the machines and make reports for the management of whether or not new machines are required;</li><li>Carry out preventive maintenance activities to ensure the effective operation of machines.</li><li>Conduct safety checks on all the machines to prevent any possible risk while using them;</li><li>Work closely with customers on planning the upgrade of their existing machines;</li><li>Promote ATAD International service contracts;</li><li>Answer any technical questions, queries, and concerns related to spare parts and part number identification;</li><li>Communicate with the customer to ensure satisfaction and implement any necessary corrective actions</li><li>Maintain a professional appearance and manner at all times, consistent with client and ATAD expectations, and in doing so help to promote the image of the Company;</li><li>Real-time reporting and writing, signing and submitting detailed service reports for every job;</li><li>Stay abreast of the latest technology trends;</li><li>Knowledgetransfer and provide: coaching, Mentoring, Knowledge sharing, and Technical Training to team members routinely;</li></ul>Experience:<ul><li>3-5 years of experience within the industrial machines and a commercial/technical environment;</li><li>Relevant technical qualification;</li><li>Electronic / Electrical Engineering experience;</li><li>Proven experience in an electrical/ installation environment;</li><li>Experience in engaging with customers.</li></ul>Job Types: Full-time, Permanent, Contract

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
Tampa/Sarasota FSE<h1 class="jobSectionHeader">
Job Description</h1>
We are the makers of possible 
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities. 
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Tampa, FL. Company vehicle provided. 5% overnight travel possible and a valid driver&rsquo;s license is required.
Relocation Assistance MAY be available for the right candidate.
Work Schedule Monday to Friday 8-5, on call rotation on weekends and after hours.
Responsibilities:<ul><li>
Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, responding to work orders by diagnosing, servicing, and resolving hardware and software issues while maintaining thorough documentation of all activities.</li><li>
Implement preventive maintenance programs and support BD's Sales and Implementation teams while demonstrating superior problem-solving abilities for both hardware and software components of the Pyxis systems.</li><li>
Deliver efficient field services to customers including installations, repairs, calibrations, and in-service training, ensuring all services are completed in a timely manner according to customer support agreements.</li><li>
Maintain comprehensive knowledge of corporate policies and procedures, including proper handling of customer complaints and Medical Device Reporting requirements, while providing accurate documentation of field activities and expenses.</li><li>
Commit to ongoing professional development through continuous training on company products and applications, attending management-approved seminars and training sessions with the goal of advancing skills and progressing to the next career level within 3-5 years.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma</li><li>
3-5 years of related work experience or a combination of Hardware/Software/IT experience</li><li>
24x7 on-call experience in a customer-facing/field service environment, required</li><li>
Computer electronics, Windows OS, network experience, required</li><li>
Medical device or electromechanical device service/repair experience, required</li><li>
Customer Support Certification, required</li><li>
Must be able to work within defined processes and methodologies with minimal degree of supervision</li><li>
Must possess and maintain a valid driver's license and meet BD's auto safety standards.</li></ul>
Preferred Requirements:<ul><li>
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus</li></ul> 
Physical Requirements:<ul><li>
Demonstrated ability to operate various powered tools including drills and powered screwdrivers, as well as manual tools such as sockets, crescent wrenches, and screwdrivers for extended periods during full workdays.</li><li>
Capable of maintaining multiple body positions (sitting, kneeling, squatting, bending, and standing) repeatedly throughout an 8-10 hour workday while assembling and repairing instrument suites.</li><li>
Sufficient strength to push and pull heavy objects mounted on casters safely and effectively as required by job duties.</li><li>
 Ability to perform precise fine motor tasks while reaching during extended work periods of 8-10 hours, maintaining accuracy and quality throughout the day.</li><li>
Qualified to drive for extended periods up to 6 hours, including in challenging and adverse weather conditions, while maintaining focus and safety standards.</li></ul>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
USA CA - San Diego Bldg A&amp;B<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1>
At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$27.80 - $43.20 USD Hourly</div>

Field Service Engineer 2

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
HCA PM FSE<h1 class="jobSectionHeader">
Job Description</h1>
We are the makers of possible 
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities. 
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Miami/ Fort Lauderdale, FL. Company vehicle provided. 5% overnight travel possible and a valid driver&rsquo;s license is required.
Relocation Assistance MAY be available for the right candidate.
Work Schedule Monday to Friday 8-5, on call rotation on weekends and after hours.
Responsibilities:<ul><li>
Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, responding to work orders by diagnosing, servicing, and resolving hardware and software issues while maintaining thorough documentation of all activities.</li><li>
Implement preventive maintenance programs and support BD's Sales and Implementation teams while demonstrating superior problem-solving abilities for both hardware and software components of the Pyxis systems.</li><li>
Deliver efficient field services to customers including installations, repairs, calibrations, and in-service training, ensuring all services are completed in a timely manner according to customer support agreements.</li><li>
Maintain comprehensive knowledge of corporate policies and procedures, including proper handling of customer complaints and Medical Device Reporting requirements, while providing accurate documentation of field activities and expenses.</li><li>
Commit to ongoing professional development through continuous training on company products and applications, attending management-approved seminars and training sessions with the goal of advancing skills and progressing to the next career level within 3-5 years.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma</li><li>
3-5 years of related work experience or a combination of Hardware/Software/IT experience</li><li>
24x7 on-call experience in a customer-facing/field service environment, required</li><li>
Computer electronics, Windows OS, network experience, required</li><li>
Medical device or electromechanical device service/repair experience, required</li><li>
Customer Support Certification, required</li><li>
Must be able to work within defined processes and methodologies with minimal degree of supervision</li><li>
Must possess and maintain a valid driver's license and meet BD's auto safety standards.</li></ul>
Preferred Requirements:<ul><li>
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus</li></ul> 
Physical Requirements:<ul><li>
Demonstrated ability to operate various powered tools including drills and powered screwdrivers, as well as manual tools such as sockets, crescent wrenches, and screwdrivers for extended periods during full workdays.</li><li>
Capable of maintaining multiple body positions (sitting, kneeling, squatting, bending, and standing) repeatedly throughout an 8-10 hour workday while assembling and repairing instrument suites.</li><li>
Sufficient strength to push and pull heavy objects mounted on casters safely and effectively as required by job duties.</li><li>
 Ability to perform precise fine motor tasks while reaching during extended work periods of 8-10 hours, maintaining accuracy and quality throughout the day.</li><li>
Qualified to drive for extended periods up to 6 hours, including in challenging and adverse weather conditions, while maintaining focus and safety standards.</li></ul>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
USA CA - San Diego Bldg A&amp;B<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1>
At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$27.80 - $43.20 USD Hourly</div>

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
FSE HCA PM<h1 class="jobSectionHeader">
Job Description</h1>
We are the makers of possible 
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities. 
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Orlando, FL. Company vehicle provided. 5% overnight travel possible and a valid driver&rsquo;s license is required.
Relocation Assistance MAY be available for the right candidate.
Work Schedule Monday to Friday 8-5, on call rotation on weekends and after hours. 
Responsibilities:<ul><li>
Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, responding to work orders by diagnosing, servicing, and resolving hardware and software issues while maintaining thorough documentation of all activities.</li><li>
Implement preventive maintenance programs and support BD's Sales and Implementation teams while demonstrating superior problem-solving abilities for both hardware and software components of the Pyxis systems.</li><li>
Deliver efficient field services to customers including installations, repairs, calibrations, and in-service training, ensuring all services are completed in a timely manner according to customer support agreements.</li><li>
Maintain comprehensive knowledge of corporate policies and procedures, including proper handling of customer complaints and Medical Device Reporting requirements, while providing accurate documentation of field activities and expenses.</li><li>
Commit to ongoing professional development through continuous training on company products and applications, attending management-approved seminars and training sessions with the goal of advancing skills and progressing to the next career level within 3-5 years.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma</li><li>
3-5 years of related work experience or a combination of Hardware/Software/IT experience</li><li>
24x7 on-call experience in a customer-facing/field service environment, required</li><li>
Computer electronics, Windows OS, network experience, required</li><li>
Medical device or electromechanical device service/repair experience, required</li><li>
Customer Support Certification, required</li><li>
Must be able to work within defined processes and methodologies with minimal degree of supervision</li><li>
Must possess and maintain a valid driver's license and meet BD's auto safety standards.</li></ul>
Preferred Requirements:<ul><li>
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus</li></ul> 
Physical Requirements:<ul><li>
Demonstrated ability to operate various powered tools including drills and powered screwdrivers, as well as manual tools such as sockets, crescent wrenches, and screwdrivers for extended periods during full workdays.</li><li>
Capable of maintaining multiple body positions (sitting, kneeling, squatting, bending, and standing) repeatedly throughout an 8-10 hour workday while assembling and repairing instrument suites.</li><li>
Sufficient strength to push and pull heavy objects mounted on casters safely and effectively as required by job duties.</li><li>
 Ability to perform precise fine motor tasks while reaching during extended work periods of 8-10 hours, maintaining accuracy and quality throughout the day.</li><li>
Qualified to drive for extended periods up to 6 hours, including in challenging and adverse weather conditions, while maintaining focus and safety standards.</li></ul>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
USA CA - San Diego Bldg A&amp;B<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1>
At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$27.80 - $43.20 USD Hourly</div>

Gogo Business Aviation

<div>- - -
The Gogo Field Support Engineer (FSE) provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems for a major customer fleet based in Ohio as well as other customers. 
 
The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross-functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem-solving skills, and a customer-focused mindset in a dynamic aviation environment. 
 
COME ON BOARD THE GOGO FIELD SERVICE ENGINEERING TEAM!
<div>How will you make a difference?
 
<ul><li>Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
</li><li>Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
</li><li>Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
</li><li>Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility
</li><li>Provide support with regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives
</li><li>Perform root cause investigations, document findings, and provide recommendations to enhance product support
</li><li>Assist with reviewing and preparing technical documentation, including user manuals and installation guides
</li><li>Adhere to case management standards for data collection, traceability, and issue resolution
</li><li>Represent the company at trade shows, workshops, and customer meetings to promote products and services
</li><li>Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements
</li><li>Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations
</li></ul></div><div>Qualifications
 
<ul><li>Bachelor&rsquo;s Degree in Electrical Engineering, Avionics, Aviation, or a related technical field, OR equivalent military technical training
</li><li>4+ years of experience in the aviation industry
</li><li>2+ years of product support experience in satcom, aviation connectivity, telecommunications, or internet services
</li><li>Must be located, or willing to relocate, within close proximity to a major airport in Ohio
</li><li>Travel domestically and internationally (up to 50%) to provide on-site technical support and training
</li><li>This is a safety-sensitive position. Position is subject to a drug test to be hired and random drug testing 
</li></ul></div><div> 
Required Skills, Talents, &amp; Experience
 
<ul><li>Strong understanding of networking, inflight connectivity, and satellite communication systems (L-Band, Ku/Ka-band, VSAT, Inmarsat/Iridium)
</li><li>Experience with IP-based systems, including routers, switches, and telephony networks
</li><li>Knowledge of VHF communication systems and data transmission over VHF mediums
</li><li>Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
</li><li>Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
</li><li>Excellent customer service skills with the ability to manage multiple inquiries and priorities 
</li></ul></div><div> 
Preferred Skills, Talents, &amp; Experience
 
<ul><li>FAA Airframe &amp; Powerplant (A&amp;P) certification or EASA Aircraft Maintenance License
</li><li>AeroIT Certification (must obtain within 90 days of hire)
</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (Salesforce preferred)
</li><li>Strong problem-solving, analytical, and decision-making skills
</li><li>Experience with satellite-based connectivity solutions and troubleshooting
</li><li>Experience using RF and network diagnostic equipment
</li></ul></div>FAA Safety Sensitive Notice
This is a safety sensitive role that will require pre-employment drug test and random testing throughout your employment.
Equal Pay Disclosure(s)
Base Pay :
80,000.00 - 100,000.00 USD Annual
Target Annual Short-Term Incentive :
Bonus Plan at 5% (% of Annualized Base Pay)
Eligible for Incentive Stock Program :
Yes
Benefits :
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee&rsquo;s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers .
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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here . Gogo participates in E-Verify ( English and Spanish ). Right to Work Statement ( English and Spanish ).</div>

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