field service rep

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Customer Service Coordinator - Temporary | MAF Properties | Central Region
 
 
 
 Role Summary
 
 
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of mall assets, services, layouts, stores, and promotions to ensure smooth Customer Service desk operations.
 </li>
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 Ensure efficient daily operations of the Customer Service Information Desk in line with established policies, procedures, and management guidance.
 </li>
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 Deliver exceptional customer service by assisting with inquiries, directions, promotions, calls, and assigned mall services while maintaining a professional, courteous attitude.
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 Handle and resolve customer complaints across all channels professionally within SLA, escalating issues when required.
 </li>
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 Coordinate closely with tenants, retailers, and internal departments (security, maintenance, etc.) to ensure smooth operations and issue resolution.
 </li>
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 Manage customer services and programs such as gift cards, loyalty programs, valet, stroller/wheelchair rentals, gift wrapping, lost &amp; found, and other mall services.
 </li>
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 Ensure accurate inventory control, proper payment handling, compliance with finance procedures, and reporting of discrepancies or shortages.
 </li>
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 Uphold company image, grooming standards, code of conduct, and values; support marketing events, maintain mall appearance, tenant relations, directories, and provide required reports.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor&rsquo;s Degree in any field is required
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 Minimum of 2+ years&rsquo; experience in the Customer Service field.
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 Experience should be within a reputed shopping centre or luxury hotel environment.
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 Experience may be gained within the GCC or internationally.
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 Strong customer-facing experience in a premium service environment is preferred.
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 For internal MAF Candidates, 1+ years&rsquo; work experience in current position
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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 </ul>
</div>

Customer Service Coordinator - Temporary

MedNet Global Healthcare Solutions LLC

<div>
 
 We are looking for a Customer Service Officer to join our team and support the delivery of high-quality service to our clients and insured members.
 
 
 In this role, you will be responsible for managing customer inquiries, handling complaints, coordinating with internal teams, and supporting client relationship management to ensure an excellent service experience.
 
 
 
 
 
 Your Job:
 
 <ul>
 <li>
 Respond to customer inquiries and service requests in a timely and professional manner.
 </li>
 <li>
 Manage and resolve customer complaints and follow up until resolution.
 </li>
 <li>
 Support client relationship management and service coordination.
 </li>
 <li>
 Monitor customer feedback and identify opportunities for service improvement.
 </li>
 <li>
 Maintain strong communication with internal teams and external stakeholders.
 </li>
 </ul>
 
 
 
 
 Your Profile:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Diploma in a relevant field.
 </li>
 <li>
 3&ndash;5 years of experience in customer service, client relations, or account support.
 </li>
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 Experience in health insurance, healthcare providers, TPA, or insurance sector is preferred.
 </li>
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 Strong communication, problem-solving, and stakeholder coordination skills.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
 
 
 
 
</div>

Customer Service Officer (MedNet Bahrain)

Era Projects

Job Description:We are looking for a skilled and customer-focused Service Desk Technician to join our team in Bahrain. The ideal candidate must be locally available and ready for immediate joining, with solid experience in IT support and handling service desk operations.Key Responsibilities:<ul><li>Provide first-line technical support to users via phone, email, and ticketing system</li><li>Log, track, and resolve IT support tickets within defined SLAs</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, password resets, and access permissions (Active Directory)</li><li>Support Microsoft Windows, Office 365, and standard business applications</li><li>Escalate unresolved or complex issues to higher-level support teams</li><li>Maintain accurate documentation of incidents, requests, and resolutions</li><li>Ensure high levels of customer service and user satisfaction</li></ul>Requirements:<ul><li>Proven experience as a Service Desk Technician, Help Desk, or IT Support role</li><li>Strong knowledge of Windows OS, Office 365, and basic networking concepts</li><li>Familiarity with Active Directory and remote support tools</li><li>Experience using IT ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk)</li><li>Good troubleshooting and analytical skills</li><li>Excellent communication and customer service abilities</li><li>Ability to work under pressure and manage multiple requests</li><li>Must be currently residing in Bahrain</li><li>Available for immediate joining</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications</li><li>Understanding of ITIL processes and service management best practices</li></ul>Job Types: Full-time, PermanentWork Location: In person

SERVICE DESK TECHNICIAN

CALO

<div><h4 class="jobSectionHeader">About Calo (more here)</h4>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.<h4 class="jobSectionHeader">
Role Overview</h4>
We are looking for a dedicated and enthusiastic Events &amp; Workplace Specialist to join our People &amp; Culture Team in Bahrain, leading efforts to maintain and elevate Calo&rsquo;s work environment. This role will focus specifically on enhancing the experience of the office. The ideal candidate is passionate about creating positive experiences, has an interest in project management, and thrives under pressure with a creative flair. A strong sense of humor and meme literacy is a plus!<h4 class="jobSectionHeader">
Main Responsibilities</h4><h4 class="jobSectionHeader">
Office Management</h4><ul><li>
Oversee overall office operations, including maintenance, merch, supply management, and equipment purchasing</li><li>
Manage vendor relationships and negotiate contracts with service providers</li><li>
Track and maintain office assets, ensuring employees received equipment within allocated budgets</li><li>
Monitor and manage office budgets, providing accurate and timely reporting</li><li>
Coordinate office layout, ensuring that the office is clean and a good representation of Calo brand and values</li></ul><h4 class="jobSectionHeader">
Employee Experience</h4><ul><li>
Lead employee engagement initiatives including social events, birthdays, pop-ups and celebrations</li><li>
Assist in the onboarding process for new hires and provide general support to visitors</li><li>
Design and manage merch for Calo employees</li><li>
Support onboarding and offboarding processes</li><li>
Collaborate with the People Partner team on various initiatives and special projects</li></ul><h4 class="jobSectionHeader">
Ideal Candidate</h4><h4 class="jobSectionHeader">
Qualifications</h4><ul><li>
Bachelor's degree in Business Administration, HR, or any related field</li><li>
Fresh graduates or 1 year of experience in a related field</li><li>
Must have excellent verbal and written communication skills in English and Arabic</li></ul><h4 class="jobSectionHeader">
Knowledge and Competency</h4><ul><li>
Culture development</li><li>
Employee wellness and well-being</li><li>
Events and initiatives</li><li>
Experienced in on-boarding/off-boarding</li><li>
Experienced in managing budgets &amp; office finances</li></ul><h4 class="jobSectionHeader">
Personality</h4><ul><li>
Strong communicator and will voice opinions in constructive ways</li><li>
People-oriented, finds joy and happiness in making people&rsquo;s lives better</li><li>
Approachable personality and able to communicate with empathy and patience</li><li>
Anticipate and identify people's needs without people asking</li><li>
Strong problem-solving skills and collaborative attitude</li></ul><h4 class="jobSectionHeader">
Ready to Join?</h4>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let&rsquo;s gooo!</div>

Events & Workplace Specialist

Job SummaryWe are seeking an experienced HR and Payroll Officer to manage payroll operations and support overall HR functions. The ideal candidate should be based in Bahrain, able to join immediately, and have a strong understanding of Bahrain Labour Law to ensure payroll compliance and accurate employee administration.Key Responsibilities<ul><li>Process and manage monthly payroll for all employees in compliance with Bahrain Labour Law.</li><li>Maintain accurate employee records, HR files, and payroll documentation.</li><li>Ensure compliance with work permits, visa regulations, and local labor regulations.</li><li>Assist in recruitment activities, including posting jobs on Indeed, screening candidates, and coordinating interviews.</li><li>Prepare and issue offer letters, employment contracts, and onboarding documents.</li><li>Handle employee queries related to payroll, leave, benefits, and HR policies.</li><li>Generate HR and payroll reports for management review.</li><li>Support HR team in employee relations, attendance tracking, leave management, and performance appraisals.</li><li>Assist in HR audits, compliance checks, and maintaining HRIS/ATS systems.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Human Resources, Accounting, Finance, or related field.</li><li>2&ndash;4 years of experience in HR and payroll, preferably in Bahrain or GCC.</li><li>Strong knowledge of Bahrain Labour Law, payroll regulations, and HR compliance.</li><li>Experience with payroll software, HRIS, and online recruitment platforms including Indeed.</li><li>Excellent organizational, numerical, and communication skills.</li><li>Ability to manage multiple priorities and work independently.</li><li>Immediate availability and residence in Bahrain.</li></ul>Preferred Qualifications<ul><li>Familiarity with Bahrain social insurance (GPF/SSIF) and end-of-service calculations.</li><li>Professional certifications in HR or Payroll (e.g., CIPD, SHRM) are a plus.</li></ul>Job Types: Full-time, PermanentWork Location: In person

HR AND PAYROLL OFFICER

Zain Bahrain

<div>
 
 About The Role
 
 
 
 The
 
 Digital Analytics Trainee
 
 supports data tracking, analysis, and report preparation. They assist in maintaining tools, monitoring digital metrics, and learning analytics processes to help improve digital performance.
 
 
 Main Responsibilities &amp; Duties
 
 
 
 Data Handling And Support
 
 
 
 <ul>
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 Assist in setting up and maintain digital analytics platforms.
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 Support the collection and entry of digital data, checking for accuracy, consistency, and compliance with data governance standards.
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 Help connect different tools and data sources to support digital reporting.
 
 
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 </ul>
 
 Performance Analysis &amp; Insights
 
 
 
 <ul>
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 Monitor key performance indicators (KPIs) and digital metrics across platforms to assess campaign effectiveness and user behavior.
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 Assist in reviewing data trends to highlight insights and opportunities for optimization. Provide recommendations to improve digital experiences and drive conversions.
 
 
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 </ul>
 
 Collaboration &amp; Strategy Development
 
 
 
 <ul>
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 Partner with marketing, product, and BI teams to understand reporting needs.
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 </ul>
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 Help prepare dashboards, visualizations, and performance reports for stakeholders. Tool Utilization &amp; Automation:
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 . Support in the implementation of customer engagement, mobile performance measurement, and workflow automation tools.
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 support the use of digital toolsto enhance data connectivity and reporting efficiency.
 
 
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 </ul>
 
 Stay Current With Industry Trends
 
 
 
 <ul>
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 Keep up-to-date with advancements in digital analytics, tools, and methodologies.
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 Recommend and implement innovative approaches to improve analytics capabilities.
 
 
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 </ul>
 Experience and Education
 
 
 <ul>
 <li>
 Experience is a plus
 </li>
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 Bachelors' in Computer Science, Information Technology, or any related field.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
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 Analytical Skills: Able to recognize the needs of customers and create new applications that answer those needs.
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 Communication: Able to clearly communicate their ideas to coders, teammates and management.
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 Creativity: Creativity is needed to help invent new ways of approaching problems and developing innovative applications.
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 Customer Service: Good customer service skills to answer questions and fix issues.
 </li>
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 Attention to Detail: Applications have many parts, and all must work together for the application to function.
 </li>
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 Problem-Solving: As issues come up, the trainee needs to be able to provide recommendations that move the project forward.
 </li>
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 Teamwork: As part of a large team of developers, coders and more, application developers need to work well with others.
 </li>
 <li>
 Technical Skills: Must be adept in computer languages and have good technical knowhow.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
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 Passport-size photograph
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 <li>
 Highest Education Qualification
 </li>
 </ul>
</div>

ZAIN1828 - Generation Z, Digital Analytics Trainee

Bahrain Jobs

Role PurposeThe Country Manager shall be responsible for leading and expanding the organization&rsquo;s Real Estate Propertyand Integrated Facilities Management business and for the overall commercial, operational, and strategic performance of the Company within Bahrain.This includes driving sustainable business growth, maintaining strong Client relationships, ensuring operational excellence across all service lines, and building a high-performing local organisation aligned with the Company&rsquo;s strategic objectives.Core focus areas include Business Development, Client Retention &amp; Growth, Property &amp; Facilities Management, Transaction Mangement, Sales &amp; Leasing, Energy Management, Sustainability, and Project Management,alongside oversight of Finance, HR and other support corporate functions.The Country Manager will be accountable for the effective delivery and commercial performance of the Company&rsquo;s service lines. Performance within these areas will focus on service quality, operational eﬃciency, Client satisfaction, portfolio growth, and successful delivery of projects and services.Key Responsibilities1. Strategic Leadership &amp; Business GrowthDevelop and implement the country business strategy aligned with regional and global objectives &ndash; Take ownership.Drive top-line revenue growth and profitability through Client acquisition, upselling, cross- selling, and market expansion.Build long-term strategic partnerships with the Country JV Partner, with key stakeholders, government entities, and industry bodies.2. Business Development &amp; Client EngagementLead Client acquisition efforts, proposals, and negotiations with major accounts. Ensure strong accountmanagement and relationship building with existing Clients.Establish a structured approach to cross-sell and upsell opportunities across service lines. Represent thecompany at Bahrain real estate and facilities management forums and events.3. Operational ManagementProvide leadership and governance across all business lines:&middot; Property Management&middot; Facilities Management&middot; Transaction Management - Sales &amp; Leasing&middot; Energy &amp; Sustainabiliy Services&middot; Project ManagementEnsure service excellence, process standardization, and compliance with ISO and Bahrain regulations.Drive digital innovation (smart building solutions, analytics-based reporting, procurement).4. Financial &amp; Commercial OversightFull ownership of the country P&amp;L, ensuring achievement of revenue and margin targets. Approve and managebudgets, forecasts, and resource allocations.Review and optimize pricing models, contracts, and commercial terms. Monitor financial risk, debt collection, and contractual performance.5. People Leadership (HR Oversight)Lead, inspire, and develop a multidisciplinary Team.Oversee recruitment, workforce planning, and succession management. Promote a high-performance culture with measurable accountability.Ensure continuous learning and development across all service lines.6. Governance, Compliance &amp; SustainabilityEnsure compliance with Bahrain labour laws, real estate regulations, and corporate governance standards.Promote ESG and sustainability objectives across all business operations. Oversee health &amp;safety, risk management, and business continuity planning.7. Core Country Management KPIs (Strategic &amp; Leadership Focus)Performance will be assessed against a set of Key Performance Indicators (KPIs) that reflect the responsibilities of the role. These KPIs will typically include measures related to:&middot; Business Growth and Profitability &ndash; delivery of agreed revenue growth, achievement of financial targets, and improvement of overall profitability.&middot; Client Development and Retention &ndash; acquisition of new Clients, expansion of services to existing Clients, and maintenance of strong long-term Client relationships.&middot; Market Presence and Brand Positioning &ndash; strengthening the Company&rsquo;s visibility, reputation, and thought leadership within the market.&middot; People Leadership and Organisational Development &ndash; building and leading an engaged, capable Team, supporting talent development, and maintaining a stable and high- performing workforce.&middot; Governance, Compliance, and Risk Management &ndash; ensuring full adherence to company policies, contractual obligations, and all applicable regulatory and compliance requirements.The specific KPIs, performance thresholds, and targets applicable to each year will be mutually agreed between the Company and the Country Manager as part of the annual business planning and performance review process, and may be adjusted from time to time to reflect market conditions and business priorities.8. Skills &amp; CompetenciesStrong track record of business development and operational leadership in Real Estate and PropertyManagement.P&amp;L accountability, and commercial negotiation skills.Deep understanding of Bahrain Real Estate markets, regulatory frameworks, and cultural dynamics.Ability to develop and lead cross-functional Teams across multiple service lines. Strategic vision with management of operational execution capability.Strong stakeholder management, communication, and presentation skills.9. QualificationsBachelor&rsquo;s degree in Real Estate, Business Administration, Engineering, or related field (MBA or similar is an advantage).10-15 years&rsquo; senior-level experience in Real Estate/Facilities Management, with experience in GCC leadership roles.Bahrain Citizen &amp; Arabic speaker preferred.Professional certifications (RICS, IFMA, IWFM, PMP, LEED, CFA).Job Type: Full-timePay: BD2,000.000 - BD2,500.000 per monthWork Location: In person

Country Manager - Real Estate Division

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