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customer service representative

field service representative fsr

Trace Systems Inc.

<div>
 
 Job Overview
 
 
 
 
 Job Title:
 
 Field Service Representative (FSR)
 
 
 
 Job Location:
 
 Camp Arifjan, Kuwait
 
 
 
 Job Responsibilities
 
 
 
 Trace Systems is seeking an experienced Field Service Representative (FSR) to support training, platform installation, operational field support, and network management for forward-deployed operations in the CENTCOM region. The primary location is Arifjan, Kuwait, with frequent travel throughout Iraq and Syria, and potential TDY assignments to Europe, Asia, and South America. The role requires the ability to operate in deployed environments, troubleshoot service issues, perform maintenance, and install, configure, and test VSAT and terrestrial Internet caf&eacute; services.
 
 
 MWR Internet Connect Program is a satellite and terrestrial communication program that provides deployed US service members and support staff contractors with Internet access at deployed locations. The FSRs are the customers&rsquo; first contact with the MWR Internet Connect Program as the most direct and immediate source of feedback for system performance, operational expectation, and overall operational value. Trace Systems is looking for FSRs with the ability to navigate the deployed environment, resolve service problems, perform maintenance, and install, configure, and test VSAT and terrestrial Internet cafe systems.
 
 This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
 
 
 
 
 FSRs Will Be Responsible For
 
 
 
 <ul>
 <li>
 Communications equipment and services.
 </li>
 <li>
 Troubleshooting VSAT, LAN, and WLAN hardware using test instruments and diagnostic tools.
 </li>
 <li>
 Preparing VSAT, and baseband equipment for installation by inventorying, testing, or modifying equipment as required.
 </li>
 <li>
 Cabling assemblies and associated VSAT and LAN devices IAW established standards and Government-articulated design, fabrication, and installation specifications.
 </li>
 <li>
 Candidate shall support the execution and evaluation of VSAT, LAN and WLAN and related equipment and technologies during its use in operational theaters.
 </li>
 <li>
 Candidate shall coordinate the introduction of Internet cafe related technologies and equipment with various operational commands and/or Agencies and their supporting organizations.
 </li>
 <li>
 Candidate shall facilitate the distribution, deployment, installation, training, and preventive maintenance of Internet cafe equipment in each operational theater working with DISA, operational commands, and other as necessary.
 </li>
 <li>
 Candidate will be required to work 72 hours per week.
 </li>
 <li>
 Candidate shall be on call to provide 24x7 onsite support to operational forces conducting real world operations.
 </li>
 <li>
 Shall develop formal practices and procedures for the operational fielding of Internet cafe sponsored technologies.
 </li>
 <li>
 Travel to support mission ~50%.
 </li>
 <li>
 Living and operating in austere and rugged contingency combat environments.
 </li>
 <li>
 Travel throughout the region as needed, including to small FOBs and bases across the CENTCOM AOR.
 </li>
 <li>
 Carrying up to 50 pounds for distances of up to &frac14; mile.
 </li>
 <li>
 Working outside for extended hours in temperatures exceeding 100&deg;F.
 </li>
 <li>
 Bending, kneeling, or crawling to route cables under, inside, and on top of vehicles.
 </li>
 <li>
 Working on ladders and multi-story buildings to install antennas.
 </li>
 <li>
 Living and working in deployed contingency environments (shared cafeteria, shared bath/sleeping quarters, limited amenities).
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Due to the nature of the work and US Government requirements, this position requires an active, in-scope Secret clearance.
 </li>
 <li>
 Due to US Government requirements, US Citizenship is required.
 </li>
 <li>
 Experience with ISP/OSP cabling, VSAT, Cisco routing and firewall technology, IP fundamentals, and desktop &amp; peripheral technologies.
 </li>
 <li>
 Must be in good health and have the ability to successfully complete medical examinations as dictated by the U.S. Army (CRC).
 </li>
 <li>
 Working understanding of Army/Marine Corps logistic forms policy and procedures or need to understand basic military concepts.
 </li>
 <li>
 Possess a current United States Passport valid at least until 2027.
 </li>
 <li>
 Possess a valid United States Driver&rsquo;s License in good standing.
 </li>
 <li>
 Must be able to obtain a valid FBI background check to obtain Kuwait residency visa.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 <ul>
 <li>
 Military signal or telecommunications background.
 </li>
 <li>
 Experience with remote VSAT communications systems.
 </li>
 <li>
 Experience with basic networking and network protocols.
 </li>
 <li>
 Understanding of military organizations and Infantry/Combined Arms operations.
 </li>
 <li>
 Prior military instructor experience.
 </li>
 <li>
 Proficient with Microsoft suite applications.
 </li>
 <li>
 Prior experience working overseas is a plus.
 </li>
 <li>
 Minimum of 4 years working with applicable technologies.
 </li>
 <li>
 Knowledge of the Visa process for in Theater locations such as Iraq, UAE, Jordan, Saudi Arabia or Kuwait.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High school or trade school diploma.
 
 
 </li>
 </ul>
 
 Trace Systems
 
 
 
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
 
 
 
 To Apply:
 
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
 
 
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>

Field Service Representative (FSR)

SAIC

<div>Job ID: 2509148
Location: KUWAIT CITY, KU, KW
Date Posted: 2025-09-04
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes 
Description
SAIC is seeking a Senior Systems Engineer supporting a partner company effort, beginning with six months remote work and travel within the United States, then another 1.5 years mostly in Kuwait City, in support of the Air Operations Center (AOC) Modernized Replacement System Program, a Foreign MilitarySales (FMS) program which includes the provision of integrated air and missile defense command and control (C2), planning, coordination, execution management and integration with other operations centers including the Kuwait Air Force (KAF) Headquarters, Joint Operations Center (JOC), Land Forces Ground Operations Center (GOC), Naval Operations Center (NOC) and other geographically separated units, e.g. air breathing and missile sensors.
The objectives of the program are to provide an updated fully functional AOC within an existing location, that will have modern capabilities including:<ul><li>
Provide a secure network enabled IT infrastructure to support Partner Nation Classi&#64257;ed data exchange.</li><li>
Provide virtualized warfare mission execution applications.</li><li>
Provide integrated air and missile situational awareness.</li><li>
Provide centralized threat assessment and engagement management.</li><li>
Provide a set of battle management decision aids to monitor as well as direct engagements as dictated by the Concept of Operations (CONOPS).</li><li>
Provide training on all aspects of utilizing the modern system.</li></ul>
SAIC is seeking a Senior Systems Engineer supporting a partner company effort, beginning with six months remote work and travel within the United States, then another 1.5 years mostly in Kuwait City, in support of the Air Operations Center (AOC) Modernized Replacement System Program, a Foreign MilitarySales (FMS) program which includes the provision of integrated air and missile defense command and control (C2), planning, coordination, execution management and integration with other operations centers including the Kuwait Air Force (KAF) Headquarters, Joint Operations Center (JOC), Land Forces Ground Operations Center (GOC), Naval Operations Center (NOC) and other geographically separated units, e.g. air breathing and missile sensors.
The objectives of the program are to provide an updated fully functional AOC within an existing location, that will have modern capabilities including:<ul><li>
Provide a secure network enabled IT infrastructure to support Partner Nation Classi&#64257;ed data exchange.</li><li>
Provide virtualized warfare mission execution applications.</li><li>
Provide integrated air and missile situational awareness.</li><li>
Provide centralized threat assessment and engagement management.</li><li>
Provide a set of battle management decision aids to monitor as well as direct engagements as dictated by the Concept of Operations (CONOPS).</li><li>
Provide training on all aspects of utilizing the modern system.</li><li>
Provide Interim Contractor Support (ICS).</li></ul>
This work spans three phases:
1. Remote work for a period of approximately six months, with travel and assignment to work at the prime contractor's Systems Integration Lab in near Syracuse, NY (about once every month), until the AOC System is packaged for shipment to Kuwait in late 2025/early 2026. Core hours of operations are 9am-5pm EST. Tasks in this phase include:<ul><li>
Attending and contributing to all scheduled meetings with the customer.</li><li>
Assisting in establishing/utilizing a virtual CONUS-based SCE SIL for system(s) risk reduction, systems integration, validation, and verification activities required to meet the requirements of the contract.</li><li>
Assisting in establishing a developmental environment to be comprised of Prime Mission Equipment (PME) purchased for the AOC System and assembled at the Contractor facility.</li><li>
Using the Prime Mission Equipment (PME) to assist in developing an environment for integration and verification testing.</li><li>
Providing support and input to the contract team on all testing events, procedures, plans, scenarios, and documentation, including the Test Readiness Review (TRR), Systems Acceptance Test (SAT) events, and performance of Functional and Physical Configuration Audits.</li><li>
Assisting in documentation to include, but not limited to, system design changes, installation plans, and test and evaluation.</li><li>
Supporting the development of courseware and training tailored to the customer focused on system administration, daily operations, system setup and con&#64257;guration, data link operations and management, user interface for all components, and tactical C2 operations.</li><li>
Supporting the packaging and preparation of the equipment for inspection and acceptance by the US Government (Defense Contracts Management Agency) prior to turnover to the Freight Forwarder.</li></ul>
2. Kuwait for approximately six months (beginning Feb/Mar 2026 to begin installation and test activities), with some travel back and forth to the United States. Tasks include:<ul><li>
Supporting the distribution and installation of PME equipment.</li><li>
Supporting the integration and implementation across all aspects of the modernized system.</li><li>
Assisting in the execution of System Acceptance Test activities to include Test Readiness Review, System Acceptance Test, Deficiency management, and performance of Functional and Physical Configuration Audits.</li><li>
Assisting in documentation to include, but not limited to, system design changes, test, and evaluation reports.</li><li>
Supporting the instruction of KAF personnel.</li></ul>
3. Kuwait for approximately a year, from summer 2027 through mid-September 2027). Once the PME is deployed, with System Acceptance and training complete, the employee responsibilities will transfer to ongoing support. The initial primary duty location will be the Kuwaiti AF AOC, and the employee will perform duties on-site nominally during an 8-hour duty day, five (5) business days/seven (7) calendar days per week; and remain available during non-duty hours by telephone and email for recall to duty. Employee tasks include:<ul><li>
On-site system operation, administration, and maintenance support.</li><li>
On-the-Job training conducted by resident Field Service Representatives (FSR).</li><li>
Perform identification and resolution activities to address problems experienced in the field and additionally support and facilitate end user on the job training and understanding of how to operate the system for its intended purpose.</li><li>
Assist in maintaining available spares at 100% of recommended quantities, including ordering and tracking spares levels. Upgrades that are documented in Field Change Notices shall be installed by the FSR after receiving written approval from the Government Configuration Control Board.</li><li>
Document and track System Anomalies and Deficiencies, experienced by KAF operators, administrators, and maintenance personnel during the warranty period. The Contractor shall establish a reporting process, including initiation (logging), tracking, and resolution, according to company best practices.</li><li>
Benefits include Contract-provided housing and transportation (e.g., personal vehicle in Kuwait), cost of living adjustment (COLA), 2 paid home leave trips to the United States during the third phase/ongoing support in Kuwait.</li></ul>
Qualifications
Education and Experience Required:<ul><li>
The candidate will ideally possess five (5) years of diverse experience in the use and management of C4I systems in an operational environment, including Audio Visual (AV) Systems, Radar Systems, Ground Based Air Defense (GBAD) Systems, Link-16, Voice Communication Systems (VCS); and IT hardware set-up and infrastructure support for DoD/military programs.</li><li>
A bachelor&rsquo;s degree in an appropriate technical discipline is preferred, along with five (5) years or more experience; Associate degree, job experience and relevant industry certifications may be considered in lieu of the degree requirement.</li><li>
The candidate must be a US Citizen, possess a minimum US Department of Defense Secret clearance, and as the Kuwait travel phase of the work begins, possess a valid US passport, visa, and ability to travel.</li><li>
Proficient in a range of industry technologies, including Cisco networking, VPN configurations, VoIP systems, VMware virtualization, Linux/Unix operating systems, Windows Server management, Cisco Identity Services Engine (ISE), Security Technical Implementation Guides (STIGs), Assured Compliance Assessment Solution (ACAS), and Host Based Security System (HBSS).</li></ul>
Desired Qualifications to include:<ul><li>
CompTIA Security+ or other IAT II level Information Assurance Certification.</li><li>
Cisco Certified Network Associate (CCNA).</li><li>
CompTIA Advanced Security Practitioner (CASP+)</li></ul></div>

Journeyman Systems Engineer

KAPICO Group Holding Co.

Job Description As a Sales Associate / Sales Representative, you will play a vital role in supporting the Channel Operations Manager in the Trade (Dealers &amp; Re-Sellers) segment within the Batteries &amp; Automotive Services Company. Your responsibilities will include fostering strong customer relationships, meeting sales targets, and promoting brand awareness. You will work closely with trade customers, service centers, and internal teams to achieve channel-specific objectives.Role &amp; Responsibilities1. Customer Engagement: Build and nurture strong relationships with trade customers to understand their needs and provide excellent support.2. Sales Target Achievement: Collaborate with the sales team to achieve sales and service revenue targets set for the trade and reseller channel.3. Brand Promotion: Assist in promoting the company's brand and products within the trade channel by ensuring product visibility and availability.4. Market Insights: Gather market insights and customer feedback to help refine sales strategies and product offerings.5. Sales Support: Provide support to trade customers by offering product knowledge, addressing inquiries, and assisting with sales and service-related matters.6. Inventory Coordination: Collaborate with the inventory team to ensure stock availability and address any inventory-related issues.7. Trade Scheme Awareness: Stay informed about ongoing trade schemes, promotions, and incentives to effectively communicate them to trade customers.8. Market Research: Assist in market analysis to identify trends, competitive activities, and growth opportunities within the trade and reseller channel.9. Customer Satisfaction: Monitor and enhance customer satisfaction through responsive communication and issue resolution.10. Team Collaboration: Collaborate with the sales and support teams to ensure smooth operations and excellent customer service.Qualifications:&middot; Bachelor's degree in Business Administration, Marketing, or a related field.&middot; Prior experience in sales or customer support is a plus.&middot; Strong communication and interpersonal skills.&middot; Customer-focused with a commitment to providing top-notch service.&middot; Ability to work effectively in a dynamic and competitive industry.&middot; Proficiency in Microsoft Office and CRM software.Requirements:&middot; Enthusiastic and adaptable team player.&middot; Quick problem-solving skills and a proactive approach.&middot; Willingness to adapt to changing market dynamics and customer preferences.&middot; Excellent relationship-building skills.Employee Benefits: &middot; 30 Day Paid Leave Annually.&middot; Statutory Medical Insurance&middot; Air Ticket Voucher for Self once every two (2) year.&middot; Indemnity as per Kuwait Labor LawYour role as a Sales Associate / Sales Representative is integral to supporting the growth and success of the Trade (Dealers &amp; Re-Sellers) channel within the Batteries &amp; Automotive Services Company.Job Type: Full-timePay: KD400.000 - KD450.000 per month

Trade Sales Executive- Automotive Batteries Division

Alghanim INDUSTRIES

Date: 24 Aug 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
 Job Responsibilities
 Answers customers’ queries
 Understands and fulfil customer needs and requirements.
 Maintains positive attitude during customers’ interactions.
 Ensures sales activities are handled in line with Alghanim policy.
 Supports in solving customer concerns/complaints.
 Works in coordination with Section Heads to provide excellent customer service.
 Keeps all company information including sales figures strictly confidential
 Follows Alghanim policies and guidelines
 Demonstrates high problem solving skills
 Practices high knowledge of Alghanim major functions and responsibilities
 Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
 Being aware of business KPIs and objectives
 Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
 Contributes to cost control and minimizing theft measures
 
Candidate Requirements
 2-3 years of experience,
 Strong English and Arabic language capabilities
 Strong communication, presentation and interpersonal skills
 Solving problem skills
 
Education Bachelor’s Degree

Customer Service Representative

Deutsche Bahn

<div>
 Railways for the world of tomorrow .
 
 
 Railways for the world of tomorrow!
 
 
 DB Engineering &amp; Consulting (DB E&amp;C) is a part of the DB group, a world leading global railway company with an extensive organization in Germany and projects around the world. Our company offers technically sophisticated and customized infrastructure, mobility and transport solutions. With our sustainable concepts, gained from our experience in project work for decades, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. We represent 180 years of rail experience and our infrastructure projects connect continents. We set the standard for transportation and modern mobility.
 
 
 We are seeking a
 
 Key Account Manager (Railway Freight Business) as a part of DB E&amp;C Team in Qatar
 
 . In your role, you will be responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway. The job open-ing is located in Riyadh, Doha or Abu Dhabi, and offers exciting challenges and potential for career growth.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway.
 </li>
 <li>
 Identify potential future clients and make initial contact with them.
 </li>
 <li>
 Discuss potential specific business opportunities with future clients, determine client needs and develop commercial models.
 </li>
 <li>
 Support the Railway Business Expert and the Freight Expert in the development of the rail freight business plan for the GCC Railway.
 </li>
 <li>
 Support the Rail Freight Business Expert in performing a Market Study by approaching potential future customers and discuss their appetite for using rail.
 </li>
 <li>
 Support preparation of tender documents or any other documents required in the procurement.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Master&rsquo;s or bachelor&rsquo;s degree in economics, in Industrial Engineering or equivalent.
 </li>
 <li>
 15+ years&rsquo; experience within international transport and logistics holdings providing railway services as a core business. Sales representative of a logistics service provider. Development of sales agreements between railways and clients.
 </li>
 <li>
 Must be fluent in both English and Arabic.
 </li>
 <li>
 Deep knowledge of sales activities of a logistics service provider with focus on rail business.
 </li>
 <li>
 Solid ability to conduct sales meetings and negotiate with potential clients.
 </li>
 <li>
 Able to sell the advantages of rail freight over other alternatives.
 </li>
 <li>
 Development of sales agreements, MoUs, LoIs and such like.
 </li>
 <li>
 Excellent skills in MS Office.
 </li>
 </ul>
</div>

Key Account Manager - NME (f/m/d)

RA Prime

Job Summary:We are seeking a motivated and results-driven Forex Sales Representative to join our growing team. In this role, you will be responsible for promoting our forex trading services, acquiring new clients, and maintaining strong relationships with existing customers. You will play a key role in helping individuals and businesses understand and benefit from our trading platforms and financial products.Job Type: Full-time

Forex Sales Representative

Al Asfour DCHR

Key Responsibilities &ndash; Educational Program Sales Executive<ul><li>Act as the primary representative of the company in managing and expanding the partnership with the American educational platform.</li><li>Drive sales efforts by promoting training and certification programs to schools, nurseries, and training centers.</li><li>Build and nurture long-term relationships with educational institutions, identifying their needs and offering tailored program solutions.</li><li>Manage the full sales cycle, from lead generation and outreach to closing deals and ensuring program activation.</li><li>Coordinate internally to ensure seamless program delivery, scheduling, and follow-up with clients.</li><li>Prepare and deliver compelling sales presentations, proposals, and promotional materials to potential clients.</li><li>Contribute to the company&rsquo;s marketing efforts, including basic social media support and communication planning to attract new leads.</li><li>Attend and represent the company in events, school visits, and educational exhibitions, both locally and regionally, to promote programs and expand market presence.</li><li>Collect client feedback, monitor satisfaction, and ensure consistent quality and alignment with educational standards.</li><li>Maintain detailed sales records, forecasts, and performance reports through internal tools and systems.</li></ul>Job Type: Full-timePay: KD400.000 - KD700.000 per monthExperience:<ul><li>Sales: 2 years (Required)</li><li>Marketing: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Sales Executive

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