field services analyst

shine systems

<div>Foundry Experience Preferred
Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers. 
 
Job Requirements:<ul><li>
Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.</li><li>
Training experience (Classroom or Deskside)</li><li>
Proficiency in troubleshooting technical issues</li><li>
Strong understanding of DoD, Intelligence, or Law Enforcement missions</li><li>
TS/SCI clearance is REQUIRED</li></ul>
Desired Qualifications:<ul><li>
Real world experience supporting intelligence or operations</li><li>
Familiarity with Gaia or Foundry</li><li>
Experience training other intelligence or operations software</li><li>
Excellent communication skills</li><li>
Travel independently, both CONUS and OCONUS, as required</li><li>
Technical knowledge, including working familiarity with languages such as Python, Java or HTML.</li></ul>
SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.</div>

Field Service Analyst

Southwest Airlines

Department: Spend Management
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
Job Summary
 
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Facilities Data Analyst is responsible for providing critical support to the Corporate Facilities function by assisting in constructing and performing research and analysis, creating and delivering regular Departmental and Executive reporting, and supporting delivery of key cross-functional and Departmental initiatives. This role will demonstrate a fundamental understanding of built environment capacity metrics and how they relate to airline operations, facility investments, and financial impact . The Senior Facilities Data Analyst is a detail-oriented thinker who looks forward to driving their own career with Heart.
 
Additional details: 
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Responsibilities
 
Work with large data sets to understand key business drivers, translate findings into insights, actions, and communicate implications to the business
 
Provide complex reports and analysis for different facilities and equipment across the network; analyze performance and recommendations to present to Facilities Leadership
 
Lead efforts to improve productivity and accuracy of reporting
 
Aid in the development of new processes/tools/reports for Corporate Facilities
 
Maintain and enhance Corporate Facilities technical toolset; including defining the content management structures, workflows, templates, and determining site access permissions
 
Works in a cooperative spirit mentoring teammates and partnering with other Company data teams
 
Assist Leadership with data gathering, analysis, and reporting related to department driven metrics
 
Provide training to internal Customers on reporting organizations and methodologies
 
Support Facilities Planning projects and initiatives by collaborating with Business Consultants on projects
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills, and Abilities
 
Display a fundamental knowledge and understanding of data analysis and data visualization tools to create reports and manipulate data from various sources
 
Knowledge of business and management principles involved in strategic planning, financial tracking, resource modeling, and maintenance practices
 
Skilled in Microsoft Office Suite, including strong Excel experience (pivot tables, lookup functions, etc.), MS Access (DB queries, etc.), and PowerPoint
 
Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
 
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 
Skilled in improving existing data solutions while balancing assigned work and ad-hoc requests
 
Ability to effectively communicate information (written, verbal, and visual) with others
 
Ability to acquire data using both SQL and data transformation tools such as Alteryx
 
Ability to learn design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
 
Ability to identify and analyze trends in large sets of data
 
Ability to adjust quickly to changing priorities
 
Ability to initiate tasks, perform duties, respond to inquiries, come up with unusual or clever ideas and develop creative ways to solve a problem without direction or supervision
 Education
 
Required: High School Diploma or GED
 
Experience
 
Advanced level experience, seasoned and specialized knowledge in:
 
Corporate Facilities, Planning, or similar analytical field
 
Designing and generating reports and dashboards
 
Various analytical modeling and visualization tools such as R, Python, Alteryx and Tableau, SQL and Teradata
 
Licensing/Certification
 
N/A
 
Physical Abilities
 
Ability to perform work duties from [limited space workstation/desk/office area for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
 
Must be able to comply with Company attendance standards as described in established guidelines
 
Air travel with occasional overnight stays required
 
Pay & Benefits
 Competitive market salary from $103,750 to $115,300 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
 
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
 
Competitive health insurance for you and your eligible dependents (including pets)
 
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
 
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
 <ul>
<li>Pay amount doesn’t guarantee employment for any particular period of time</li>
</ul>
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
 ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 11/12/2025

Sr Facilities Data Analyst

Morgan Stanley

<div>About Us:
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. 
 
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Description:
This position will report within the Field Service &ndash; Supervision &amp; Efficiency group. The candidate will be responsible for supporting the project management framework related to the Field Management Market &amp; Branch Hierarchy. The position will require coordination and collaboration across Wealth Management business areas. As part of the project management team, quality checks, data analysis and reporting will be a critical component of this function.
Responsibilities:
<ul><li>Support Field Service in tracking and monitoring the execution of all key components related to Market &amp; Branch Hierarchy changes.
</li><li>Identify opportunities to streamline and enhance the overall project framework.
</li><li>Develop data analysis reports to maintain all underlying frameworks for Branch Numbers.
</li><li>Provide support for strategic initiatives related to Branch Number Expansion in collaboration with technology partners.
</li><li>Assist in the creation of PowerPoint presentations for management and business partner meetings.
</li><li>Offer additional support for ad-hoc projects within the Field Service Operations organization.
</li></ul>Skills Required:
<ul><li>Strong sense of ownership and accountability for work.
</li><li>Excellent analytical skills with experience in data management and reporting.
</li><li>Proficient project management and organizational skills with the ability to prioritize effectively.
</li><li>High attention to detail and exceptional follow-up skills.
</li><li>Strong proficiency in Microsoft PowerPoint and Excel.
</li><li>Excellent written and verbal communication skills.
</li><li>BA or BS preferred, but not required
</li></ul>WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-officesinto your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.</div>

Field Service Operations Control Analyst , Client Segments, Analyst, Wealth Management

Momentum Solutions Egypt

<div>About Momentum Solutions Egypt 
Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview 
We are looking for a proactive Workforce Management Analyst (WFM) to join our Service Department. This role combines strategic forecasting and scheduling with live queue monitoring to ensure optimal agent performance and consistent service levels. If you're detail-oriented, data-driven, and thrive in fast-paced environments, this could be the perfect opportunity for you.

What You'll Be Doing:
<ul>
<li>Forecasting &amp; Analysis: Utilize historical and live data from Twilio (calls) and Quiq (chats) to forecast contact volumes and agent demand across five service teams. Ensure optimal staffing and resource allocation to meet operational goals.</li>
<li>Headcount &amp; Financial Planning: Manage headcount planning in coordination with Operations and HR to balance productivity, payroll budgets, and resource allocation. Support payroll and bonus forecasting by tracking staffing costs, incentive eligibility, and performance-based payouts.</li>
<li>Scheduling &amp; Resource Allocation: Develop and maintain flexible schedules for all service teams based on forecasted volumes and operational needs. Account for shrinkage, absenteeism, and peak hours to ensure adequate coverage.</li>
<li>Intraday Management: Monitor real-time performance and make on-the-fly adjustments to address spikes in demand or low coverage. Communicate proactively with leads to optimize occupancy and response times.</li>
<li>Performance &amp; KPI Ownership: Monitor and drive key performance indicators such as service level, answer rate, abandonment rate, adherence, and forecast accuracy. Collaborate with Team Leads to identify trends and implement improvement strategies.</li>
<li>Collaboration &amp; Reporting: Partner with Operations, RTAs, and BPOs to align workforce planning with business goals. Provide weekly and monthly reports on staffing, cost performance, payroll accuracy, and forecast variances for all five teams.</li>
<li>Bonus &amp; Incentive Management: Support the calculation, validation, and reporting of team bonuses. Ensure performance metrics are accurately reflected in incentive payouts and work with leadership to improve transparency and fairness in the process.</li>
</ul>
What You Bring:
<ul>
<li>2+ years of experience in Workforce Management within a service or contact center environment; exposure to the aviation or travel industry is an asset.</li>
<li>Strong forecasting, analytical, and problem-solving skills, particularly in multi-team environments.</li>
<li>Proven ability to manage payroll, bonus structures, and cost control for large teams.</li>
<li>Excellent communication and organizational skills with attention to detail.</li>
<li>Proactive and able to work independently in a fast-paced, high-volume environment.</li>
<li>Proficient in Excel, Google Sheets, and WFM systems (e.g., NICE IEX, Verint, or equivalent).</li>
<li>Experience collaborating with cross-functional stakeholders in Operations, Finance, and HR.</li>
</ul>
<ul><li>Please note this is a full-time on-site position, in the 5th Settlement in New Cairo, Egypt.</li></ul>

Benefits of Working With Us: 
<ul>
<li>Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.</li>
<li>Collaborative Team: Work with a supportive team dedicated to shared success.</li>
<li>Growth Opportunities: Develop your career within a company that values commitment and innovation.</li>
</ul>
Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum: https://momentumegypt.com/careers</div>

Workforce Management Analyst (WFM, Service Department)

Emirates Flight Catering

Job Purpose: Maintenance &amp; support of end users facing IT infrastructure to provide high uptime of the IT infrastructure. The end users facing IT infrastructure includes Desktops, Printers, Local Area Network, emails and all MS Office software. The field support analysts play a critical role by supporting all end users to ensure continuous and smooth functioning of all these equipments and related software. These IT resources also provide maintenance and support to our PABX systems. These professionals are currently providing support to over 500 desktops, 250 printers and large number of users, using our PABX. The Field support analysts ensure that all users are able to effectively use the IT systems to carry out their business. Key Results Area : 1. Installing and configuring Windows 2000/XP/2003 desktops, MS Office Applications and other software packages. 2. Installs, configures, fine tune and maintains computers, networks, file and print servers, and other devices, adds or upgrades disk drives, Memory, CD ROM units, printers, and related equipment. 3. Configure users, emails, Internet, network devices, print servers, shared resources etc. 4. Troubleshoot and repair network connectivity, services, software, cabling and performance problems. 5. Troubleshoot and repair Time Keeping System software, hardware and connectivity problems 6. Provide basic instruction / guidance to staff in proper operations of installed systems to maximize the efficient and effective use of those systems. 7. Act both proactively and reactively to define and resolve hardware problems and recognize and implement opportunities for improved hardware services. 8. Assure the timely diagnosis and arranging for the repair of all company owned hardware equipment. 9. Troubleshoot and assist in the maintenance of PABX system. 10.Troubleshoot and assist in the installation and configuration of Cisco switches, routers, firewalls and other network devices. 11 Assist with the installation of new and/or upgraded hardware equipment and software. Education Qualification: a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco. (must have) b) Exposure to PLCs (preferred) Work Experience: a)Years of Experience: Minimum 4 years of experience b)Area of Experience: Maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment. Skills: 1.Should have excellent communication skills. 2.Strong interpersonal and problem-solving skills. 3.The ability to work effectively with staff across levels in a diverse environment.

FIELD SUPPORT ANALYST

Achievement Behavior Services

<div>Achievement Behavior Care (ABC) Services is an Applied Behavior Analysis (ABA) agency that connects quality ABA services to children with the diagnosis of autism spectrum disorder (ASD) and their families. Historically, we have served school aged students in the Northeast region of the US since 2015. We are BCBA owned and operated agency with a mission is to build our ABA Professionals Network and connect these service providers to the communities that need ABA services on a daily basis. We are currently seeking Board Certified Behavior Analysts (BCBAs)- who are dually licensed as Licensed Behavior Analysts (LBAs)- who have a strong commitment to the profession and to making a lasting impact in this community. We are looking for people with these credentials in New York State and New Jersey. 
WHY JOIN US as a Board-Certified Behavior Analyst (BCBA):?<ul><li>
Flexible schedule, work-life balance</li><li>
Mentorship opportunities to give back and guide upcoming professionals in the ABA field.</li><li>
Independent Contractor (1099-Tax Status)- No minimum billable hour requirement (unlimited earning potential)</li><li>
Choose caseload and flexible schedule</li><li>
Online data &amp; billing platform</li><li>
Clinical support from Senior-level Clinical Directors</li></ul> 
Job Description: As a Board-Certified Behavior Analyst (BCBA) with ABC Services you will...<ul><li>
Conduct functional behavioral assessments (FBAs)</li><li>
Create behavior intervention plans (BIPs)</li><li>
Supervise, evaluate, &amp; mentor, BCBA-Candidates &amp; Behavior Technicians</li><li>
Implement effective strategies for our clients in home and community settings</li><li>
Create and implement evidence-based treatment plans for children and families that are ethically aligned with the principles of Applied Behavior Analysis</li><li>
Schedule and conduct parent trainings (PCT)</li><li>
Coordinate interdisciplinary care with various other personnel including teachers, other school providers, etc.</li><li>
Conduct initial and reassessments, functional behavior assessments and create behavior intervention plans</li><li>
Monitor progress and evaluate program data, modify programs based on data analysis, and report on progress/regression using RETHINK</li><li>
Provide support to families, behavior technicians, and colleagues using effective, multi-tiered stakeholder communication</li><li>
Ensure high standard of care and services</li></ul>
Requirements of a Board-Certified Behavior Analyst (BCBA):<ul><li>
Master&rsquo;s degree in applied Behavior Analysis, Special Education, or related human services field</li><li>
Board Certified Behavior Analyst License</li><li>
Licensed Behavior Analyst Credential</li><li>
In Person position/potential for hybrid</li><li>
Provide direct 1:1 services and Parent Counseling and Training with clients in home</li><li>
Malpractice Insurance</li><li>
Experience conducting assessments such as the Vineland, VB-MAPP, ATEC, etc.</li><li>
Excellent clinical judgement, problem-solving and organizational skills</li><li>
Experience in developing and implementing Behavioral Intervention Plans for individuals with challenging behavior</li><li>
Experience in developing and implementing skill acquisition plans for individuals with developmental disabilities</li><li>
Knowledge of Discrete Trial Training (DTT) programming and implementation</li><li>
Knowledge of naturalistic Applied Behavior Analysis (ABA) programming and implementation</li><li>
Flexibility and ability to promptly respond to phone calls, text messages, and emails</li><li>
Successful completion of mandatory employee training</li><li>
Participation in ongoing in-house training and required professional development</li><li>
Multilingual is a plus!</li><li>
Dedicated to building your own team of Behavior Technicians to mentor toward success on their cases.</li></ul>
General Details of our Board-Certified Behavior Analyst (BCBA) Position:
Job Type: Contract-1099
Job Type: PER DIEM
Pay: Starting from $85 per hour
Schedule of our Board-Certified Behavior Analyst (BCBA)s:<ul><li>
After school</li><li>
Choose your own hours</li><li>
Monday to Friday</li><li>
Weekends as needed</li></ul>
If you're interested in becoming a Board-Certified Behavior Analyst with Achievement Behavior Services, then Apply now!</div>

In-person Board Certified Behavior Analyst Bronx

<div>
 
 Role Overview
 
 
 
 We are seeking
 
 Shared Services Analysts and Specialists
 
 to support the organization&rsquo;s centralized functions, including HR, Finance, IT, and Administration. This role focuses on
 
 streamlining processes, enhancing operational efficiency, and supporting multiple departments
 
 through effective shared services delivery.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities:
 
 
 
 
 For All Levels
 
 
 
 <ul>
 <li>
 Provide day-to-day support in HR, Finance, Corporate IT, and Administration.
 </li>
 <li>
 Standardize and streamline processes across departments to improve efficiency.
 </li>
 <li>
 Monitor and report on service delivery metrics.
 </li>
 <li>
 Identify opportunities to reduce operational costs and increase productivity.
 </li>
 <li>
 Ensure compliance with organizational policies and procedures.
 
 
 </li>
 </ul>
 
 Additional For Senior Analyst / Specialist
 
 
 
 <ul>
 <li>
 Lead process improvement initiatives and workflow optimization projects.
 </li>
 <li>
 Provide guidance to junior staff and support cross-functional collaboration.
 </li>
 <li>
 Analyze operational data to identify inefficiencies and recommend solutions.
 </li>
 <li>
 Assist in implementing shared services best practices and automation tools.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Finance, HR, IT, or related field.
 </li>
 <li>
 Analyst / Specialist: 5&ndash;7 years of experience in shared services, operations, or support functions.
 </li>
 <li>
 Senior Analyst / Specialist: 8&ndash;10 years of progressive experience, including process improvement and cross-functional support.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Knowledge of shared services operations and process optimization techniques.
 </li>
 <li>
 Proficiency in relevant software and business systems (HRIS, ERP, Finance systems).
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 For Senior Level: Ability to lead initiatives, mentor junior staff, and influence operational decisions.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Lean Six Sigma, PMP, or relevant process improvement or functional certifications.
 </li>
 </ul>
</div>

Shared Services Analyst / Specialist (Mid & Senior Levels)

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