field services manager

Sleep Number Corporation

<div>Company Overview
Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose &ndash; to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.
Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.
Position Purpose
This role is critical to the Field Services organization as this frontline leader acts as an independent decision maker to advance operational excellence, customer experience and team member engagement within a defined market(s). The Field Services Manager models the behavior expected of all Technicians while providing an exceptional customer experience. This role will provide education and training for new hires and all team members in the defined market. The Field Services Manager will act as a conduit with Field Services leadership regarding market operations and Technician performance. This position manages the tactical activities of a Home Delivery market to achieve the Company&rsquo;s safety, financial, service level and quality goals to ensure execution to specified delivery standards.
Primary Responsibilities<ul><li>
Managing, supervising and supporting all field team members of assigned area<ul><li>
Champion safety by ensuring the adherence to safety procedures in the workplace</li><li>
Ensures all Department of Transportation (DOT) processes and guidelines are followed and all Sleep Number trucks meet safety and productivity standards</li><li>
Lead daily dock operations to include scheduling and manifest review, route efficiency and freight accuracy to ensure on time delivery and first time complete, focusing on continuous improvement in efficiencies to drive down cost</li><li>
Monitor and assess team and individual performance; ensures processes are adhered to, performs talent management efforts by providing coaching, performance management and building a talent pipeline</li><li>
Create open lines of communication for field team members for on the job questions and concerns, escalating to Field Services leadership as a speaker for the field. Provides consistent two-way communication to and from team members to inform of key messages, goals, changes to processes, and performance results.</li><li>
Drive team member engagement and recognition efforts</li><li>
Responsible for recruiting, interviewing and successfully onboarding all new hires</li><li>
Partner with Region/Territory Manager on strategy and efficiencies inclusive of analyzing area P&amp;L and performance metrics; vendor partnerships inclusive of temp agency and truck rentals; and influence the market&rsquo;s demand planning and forecasting</li><li>
Develop and maintain relationships with Retail sales team leaders; partner to resolve customer issues or escalations</li></ul></li></ul><ul><li>
Conduct visits in customer&rsquo;s home including driving to/from homes, delivery, relocating and assembling/repairing products to specifications and service recovery situations.<ul><li>
Focusing while on route of modeling, coaching and training on TRUST and Home Delivery Operating Procedures to drive adherence and customer satisfaction</li><li>
Ensure the Sleep Number mission, vision and values are being modeled</li></ul></li></ul>
Position Requirements<ul><li>
High school diploma or GED equivalency required; Bachelor&rsquo;s Degree preferred</li><li>
2-3 years of leadership experience within services</li><li>
Customer Service experience preferred</li><li>
Delivery experience/driving experience preferred</li><li>
Must be 21 years or older</li><li>
Proven ability to hire, lead and inspire a highly technical and remote workforce</li><li>
Strong understanding of a service environment and infrastructure that promotes service excellence, operational efficiencies, employee engagement, superior customer service, and P&amp;L management</li><li>
Ability to maintain high morale and engagement with employees and demonstrated strong leadership and communication skills (written and verbal)</li><li>
Demonstrated ability to execute complex processes in a fast-paced environment</li><li>
General computer skills inclusive of Microsoft Office Suite programs</li><li>
Must have excellent customer service and verbal &amp; written communication skills</li><li>
Must have the ability to work directly with customers and have strong problem-solving skills</li><li>
Proven ability to train others on job procedures and processes and supervise others</li><li>
Must be able to use common and power hand tools</li><li>
Possess a good mechanical aptitude</li><li>
Must have technical skills to operate smartphones, computers, and other technology related equipment</li><li>
Must have a valid driver's license and proof of insurance</li><li>
Must be able to follow safety procedures</li><li>
Good driving record</li></ul>
Working Conditions<ul><li>
Candidates must reside in either Albuquerque, NM or Denver, CO.</li></ul>
Compensation will be determined based on experience, geographic location, and other job-related factors.
Salary Pay Range: $63,400.00 -$78,200.00
Wellbeing
Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.
By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a 401(k) Plan, paid time off, and much more.
Safety
Safety is a top priority for Sleep Number supporting customers and team members wellbeing. We are committed to maintaining a safe and healthy work environment for all team members that are consistent with CDC guidelines, U.S. Department of Labor&rsquo;s Occupational Safety and Health Administration (OSHA), and state/local laws.
EEO Statement
Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.
Americans with Disabilities Act (ADA)
It is Sleep Number&rsquo;s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.</div>

Field Services Manager

ArcticPoint Refrigeration & Climate Solutions

About the RoleAl Qassim is a growing hub for industrial and commercial operations, and at ArcticPoint Refrigeration &amp; Climate Solutions, we bring the same standard of excellence to every refrigeration and HVAC project we take on. We deliver reliable, cutting-edge cooling solutions that keep businesses running smoothly.We are looking for an Operations Supervisor &ndash; Field Services / Technical Manager who can take ownership of our field operations. You aren&rsquo;t just managing schedules; you are defining the standards for service quality, team performance, and operational efficiency. You will lead a skilled team of technicians, bridging the gap between technical expertise, client needs, and business objectives. You are the advocate for operational excellence in a room full of stakeholders and technical challenges.Why Work With Us?The Environment: Our operations hub in Al Qassim Industrial City is designed for efficiency and collaboration. You&rsquo;ll lead a motivated team with access to the tools and support needed to excel.Operational Excellence: We value precision, safety, and consistency. You will have a direct influence on the way our field teams deliver service, from preventive maintenance to complex refrigeration system installs.Modern Tools &amp; Technology: Our teams use advanced diagnostics, scheduling software, and maintenance management systems. You&rsquo;ll work with cutting-edge refrigeration and HVAC technology across commercial and industrial projects.Growth Opportunities: ArcticPoint invests in its leaders. You&rsquo;ll have opportunities for skill development, leadership coaching, and career advancement as the company expands in Saudi Arabia.Key ResponsibilitiesTeam Leadership:<ul><li>Lead, coach, and mentor a team of field technicians</li><li>Conduct performance reviews and provide actionable feedback</li><li>Build a culture of accountability, safety, and excellence</li></ul>Field Operations Management:<ul><li>Oversee installation, maintenance, and repair projects</li><li>Schedule and prioritize service calls to maximize efficiency</li><li>Ensure compliance with safety and technical standards</li></ul>Client Engagement:<ul><li>Act as the main point of contact for clients during projects</li><li>Ensure service quality meets or exceeds client expectations</li><li>Resolve technical or operational challenges proactively</li></ul>Operational Reporting:<ul><li>Maintain accurate records of service reports, inventory, and job completion</li><li>Analyze team performance and workflow for continuous improvement</li></ul>What We Are Looking ForExperience:<ul><li>6+ years in HVAC, refrigeration, or industrial maintenance</li><li>Minimum 2 years in a supervisory or management role</li></ul>Technical Expertise:<ul><li>Strong understanding of commercial and industrial refrigeration systems</li><li>Hands-on troubleshooting and repair skills</li></ul>Leadership Skills:<ul><li>Ability to motivate a technical team and enforce high standards</li><li>Excellent problem-solving and decision-making capabilities</li></ul>Mindset:<ul><li>Pragmatic and results-oriented</li><li>Ability to balance operational perfection with practical solutions</li></ul>Pay: ﷼20,000.00 - ﷼30,000.00 per monthWork Location: In person

Operations Supervisor – Field Services / Technical Manager

NW Extreme Installers

Company Overview Premier Services Group is a dynamic and growing service provider specializing in high-quality installation solutions across multiple regions. With a strong commitment to customer satisfaction and professional excellence, we pride ourselves on delivering outstanding results and building lasting client relationships.Overview We are seeking an energetic and detail-oriented Field Support Manager to lead our on-site support teams and ensure seamless execution of installation projects. This role offers an exciting opportunity to oversee field operations, manage diverse teams, and drive customer success through effective leadership, communication, and strategic planning.Responsibilities<ul><li>Lead and supervise field support teams to deliver exceptional installation services across multiple locations.</li><li>Coordinate project schedules, resources, and personnel to meet deadlines and quality standards.</li><li>Provide clear guidance and support to team members, fostering a culture of safety, professionalism, and continuous improvement.</li><li>Communicate effectively with clients, vendors, and internal teams to ensure project requirements are understood and met.</li><li>Analyze operational data to identify areas for process improvement, cost savings, and enhanced customer experience.</li><li>Manage client negotiations related to service delivery, timelines, and scope adjustments.</li><li>Support sales efforts by providing technical expertise and assisting in the development of tailored solutions for clients.</li></ul>Requirements<ul><li>Proven experience in project management within a field service or installation environment.</li><li>Strong leadership skills with previous supervising or management experience.</li><li>Excellent communication skills in English; multilingual abilities are a plus.</li><li>Demonstrated ability to analyze operational data and develop strategic solutions.</li><li>Exceptional customer service skills with a focus on client satisfaction.</li><li>Effective negotiation skills to manage client expectations and secure project agreements.</li><li>Background in sales or business development is advantageous.</li><li>Ability to coordinate multiple projects simultaneously while maintaining attention to detail. Join us as a Field Support Manager to lead our teams toward excellence, enhance customer experiences, and contribute to our company&rsquo;s continued growth!</li></ul>Pay: $58,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Portland, OR 97218

Field Support Manager

Ebara Elliott Energy

<div><h2 class="jobSectionHeader">Overview &amp; Responsibilities</h2><h3 class="jobSectionHeader">
PURPOSE OF THE JOB</h3><ul><li>
Under the direction of Head of Field Service - EMA, this position is responsible for developing, implementing, managing, planning, directing, and controlling the financial and technical direction and on-site service business within the MEA regional area and to assure customer satisfaction with the technical and operation aspects of the equipment being serviced.</li><li>
This role recognizes a comprehensive knowledge of engineering principles, supervisory and management skills, extensive customer contact and increased knowledge and contribution.</li><li>
Oversees scheduling of personnel in conjunction with other Service Managers to assure best coverage for all requests in the MEA area.</li><li>
Quotes jobs and assists with invoicing content and business decisions affecting profitability.</li><li>
This individual has a major influence on customer's attitude to Elliott and our products.</li></ul><h3 class="jobSectionHeader">
NATURE OF THE JOB</h3><ul><li>
Maintaining a safety culture within the MEA Field Service organization and achieving required corporate objectives with regard to safety.</li><li>
Planning, directing, controlling, supervising, developing new, and administering existing policies and procedures related to the sale of service time, on-site services, installation and maintenance contracts.</li><li>
Maintaining and growing MEA Field Service Operations sales and contributions to the company using planning, good management skills, and new marketing strategies that may be created and implemented.</li><li>
Determining the organizations best strategic direction and the development of operational plans to accomplish it, directing and controlling the implementation of the plans, which would include the incorporation in the existing operational responsibilities or the development of dedicated new ones.</li><li>
Directing and controlling subordinates to achieve the most effective use of manpower to realize maximum results.</li><li>
Solving commercial, warranty and equipment problems with sound judgement, consolidate information, analyze such information, develop solution and sell solution to customer. End result is to make customer satisfied.</li><li>
Acts as manager of Elliott Field Service alliance or preferred vendor contracts within the MEA region.</li><li>
Travel requirements are estimated at 10-20% for several days' duration.</li></ul><h3 class="jobSectionHeader">
CONTACT WITH OTHERS</h3><ul><li>
Elliott management, subordinates, finance, sales, human resources, HS&amp;E, legal and other technical and business managers and personnel throughout the MEA region's Field Service Operations and Elliott Company.</li><li>
Outside contact is primarily with customers/equipment users and also with vendors, subcontractors, hired labor and authorized agents supporting Elliott.</li><li>
Internal and external ISO auditors.</li></ul><h3 class="jobSectionHeader">
SUPERVISION</h3><ul><li>
This position is that of a manager for the MEA regional area within Field Service Operations with 10-20 first reports.</li><li>
The manager acting within company policies is responsible for the hiring, firing, performance appraisals, salary increase planning, sales and expense planning and the overall profitability for the regional area.</li></ul><h3 class="jobSectionHeader">
SPECIFIC JOB RESPONSIBILITIES / COMPETENCIES</h3><ul><li>
Responsible for overall administration of the MEA Regional Field Service business profit, expenses, salary, administration, employee development, bookings and budgets for service time and on-site work/maintenance contracts.</li><li>
Administers a profitable field service program; including promotion and selling of service time, on-site services, and installation and maintenance contracts.</li><li>
Establishes pricing for field service business in the MEA area of responsibility and makes recommendations to improve volume and margins.</li><li>
Oversees and works with scheduling of personnel in conjunction with other Service Managers to assure best coverage for all requests in the MEA area.</li><li>
Directs and assists the sales force in selling Elliott field services, including suggesting strategies, during the development of multi discipline projects involving rerates, parts, repairs and field service.</li><li>
Directs the technical support activities associated with the MEA regional field service business involving trouble analysis and corrective action for responding to customer needs or requiring prompt resolution of field problems.</li><li>
Manages effective field service reporting to assure proper feedback of product or contact trouble to enable finding the root cause and the correction and elimination of problems.</li><li>
Responsible for the implementing and maintaining an effective Quality Management System and establishing defined and measurable objectives to eliminate nonconformance.</li><li>
Administers a warranty program when such considerations are required.</li><li>
Responsible for maintenance of a budgeted utilization rate for technical representatives, service engineers and project managers in the area of responsibility.</li><li>
Develops and maintains a qualified and trained staff of personnel, tools and equipment to effectively execute customer service requirements.</li><li>
Assists in developing annual and 5-year budgets and plans for the MEA area of responsibility.</li><li>
Adds value to field service contracts by establishing early contacts with contractors / users, provides support for apparatus sales customer meetings (final negotiations and / or kick off meetings) to enable the field service operation to take an active role in enhancing the scope of supply of installation contracts.</li><li>
Oversees the pricing strategies associated with field services consistent with business plan objectives of increased penetration and profitability.</li><li>
Ensures Company compliance with applicable international, local, and customer statutes/requirements with regard to safety, employment and environment.</li><li>
Ensures departmental and corporate health &amp; safety systems requirements are fulfilled.</li><li>
Reviews and approves expense reports, overtime, overseas, project manager, and hardship premiums, advance requests, credit memos, and P.O.'s and payments for subcontract agreements and consultants.</li><li>
Liaisons with the other Global Service operations groups to support the &quot;one look, one feel&quot; to the customer concept.</li><li>
Develops and maintains high-level customer management contacts.</li><li>
Approves quotations beyond the quotation engineer's scope of authority.</li><li>
Maintains close and cooperative contact with alliance partners and preferred supplier and assists in managing those arrangements.</li><li>
Provides support to all department and company activities as directed by Head of Field Service - EMA.</li></ul><h3 class="jobSectionHeader">
BACKGROUND &amp; EXPERIENCE</h3><ul><li>
Incumbent should possess an engineering degree, preferably BSME, or job-related experience.</li><li>
A minimum of 15-20 years field operations experience and 5-10 years field service and/or headquarters/shop service experience is desired.</li><li>
Additionally, 5-10 years of managerial experience; a motivator of people, as well as an analytical planner and organizer, including P&amp;L accountability is normally required.</li><li>
Position requires a thorough and comprehensive knowledge of high-speed rotating equipment, and special knowledge of the overhaul, installation, operation, and troubleshooting of Elliott and non-Elliott equipment.</li><li>
Ability to manage complex packages and contracts and investigate problems, customer complaints and disputes, reach conclusions and to sell solutions both to customer and within Elliott is required.</li><li>
Individual should have demonstrated ability to lead discussions and direct or conduct investigative efforts and programs.</li></ul>
Base Location &amp; Work Schedule
This is a full time permanent position based in Abu Dhabi, UAE.
The world turns to Ebara Elliott Energy.
Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE&rsquo;s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.
To learn more about our Job Applicant Privacy Notice, please click here.</div>

Regional Field Service Manager (MEA)

Queen clean 

Field Operations Manager (Full-Time and Part-time ) &ndash; Residential &amp; Commercial CleaningBozeman, MT (And surrounding areas) Company: Queen Clean $25&ndash;$38/hour + tips + bonuses Full-Time (approx. 35 hrs/week) Part time (approx. 20 hrs/ week) | Monday&ndash;Friday | Availability 9:00 AM &ndash; 5:00 PM requiredAbout Queen CleanQueen Clean is a top-rated cleaning company in Bozeman, Montana, specializing in residential, commercial, and construction cleaning. We are known for our attention to detail, reliability, and high standards.We are growing and looking for a strong, dependable team member to step into a leadership role in the field and help us continue delivering exceptional results.The OpportunityWe are hiring a Field Operations Manager to take ownership of daily field operations. This is a hands-on leadership role combining cleaning, training, and team oversight.This position is ideal for someone who takes pride in their work, leads by example, and wants to grow into a long-term management role within a company.Core ResponsibilitiesField Execution &amp; Quality Control<ul><li>Perform residential, commercial, and construction cleaning at a high level</li><li>Take ownership of maintaining and improving quality standards</li><li>Conduct job site walkthroughs and ensure all work meets expectations</li></ul>Team Leadership &amp; Training<ul><li>Train and onboard new hires</li><li>Lead teams on job sites and provide real-time feedback</li><li>Support team performance and consistency</li></ul>Operations &amp; Problem-Solving<ul><li>Act as a point of contact for day-to-day field issues</li><li>Step in to cover shifts or assist when needed</li><li>Keep jobs on schedule and communicate updates</li></ul>Requirements<ul><li>Previous cleaning experience required (residential preferred)</li><li>Leadership or management experience preferred</li><li>Strong attention to detail and pride in quality work</li><li>Availability between 9:00 AM &ndash; 5:00 PM, Monday&ndash;Friday</li><li>Reliable vehicle and valid driver&rsquo;s license</li><li>Willingness to travel between job sites</li><li>Comfortable transporting team members when needed</li><li>Strong communication, reliability, and problem-solving skills</li><li>Ability to take initiative and work independently</li></ul>Preferred (Not Required)<ul><li>Willingness to participate in an on-call weekend rotation (as needed)</li><li>Interest in long-term growth within the company</li></ul>Compensation &amp; Benefits<ul><li>$25&ndash;$38/hour based on experience and leadership ability</li><li>Tips from clients (additional earning potential)</li><li>Weekly pay</li><li>Performance-based bonuses (quality, reliability, leadership)</li><li>$250 retention bonus after 90 days</li></ul>Benefits<ul><li>Paid time off:</li><li>Eligible after 6 months</li><li>Increased PTO after 1 year</li><li>Health reimbursement support ( contribution toward healthcare expenses)</li><li>Flexible scheduling within the workday</li><li>Supportive, team-oriented work environment</li></ul>Growth OpportunityThis role is designed to grow into a larger leadership position. High performers may take on expanded responsibilities such as:<ul><li>Overseeing multiple teams</li><li>Assisting with hiring and onboarding</li><li>Supporting scheduling and operations</li><li>Transitioning into a higher-level management role</li></ul>Who This Role Is Ideal For<ul><li>Someone who takes pride in doing high-quality work</li><li>A natural leader who leads by example</li><li>Someone who thrives in a fast-paced, hands-on environment</li><li>A person looking for long-term growth&mdash;not just a job</li></ul>How to ApplyPlease submit your resume along with a short message about your experience and why you would be a strong fit.To be considered, complete our first-round questionnaire here:--&gt; https://docs.google.com/forms/d/e/1FAIpQLScYEUPs1GOHcWjckBQLJsa9-hk94xEjZ0zGL_fYLZ5NXhSAxw/viewformPay: $53,919.17 - $64,934.92 per yearBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li><li>Paid training</li><li>Professional development assistance</li><li>Referral program</li></ul>Experience:<ul><li>Cleaning: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Field Operations Manager (Full-Time/ Part-Time) – Residential & Commercial Cleaning

Nidec Motor Corporation

<div>We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. 
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
Job Description
SUMMARY OF ROLE
The Field Service Manager provides Field Service Technicians and Engineers with training opportunities, manages schedules, follows up on open service &amp; support cases, and directly fulfills commissioning, field service and preventative maintenance obligations. The Field Service Manager will be responsible for overseeing the post-installation responsibilities and service work for the Low &amp; Medium Voltage Power Systems installed base, as it relates to performance and system uptime with the support of associated Service and Nidec Conversion Engineering departments.
The Field Service Manager is responsible for providing, directly and through the Field Service Technicians/Engineers, comprehensive technical support to our clients and ensuring that our products and systems are running reliably. This role requires excellent communication and problem-solving skills, as well as a deep understanding of low and medium voltage drive systems.
________________________________________________________________________________
PRINCIPLE JOB RESPONSIBILITIES<ul><li>
Install, configure, commission and troubleshoot our products and systems on-site or remotely</li><li>
Perform regular preventive and corrective maintenance and upgrades on our products and systems</li><li>
Respond to customer inquiries and provide technical support via phone, email, or in-person</li><li>
Manage a team of Service Technicians/Engineers, set schedules and priorities to serve customers within the Americas</li><li>
Be ready to travel in respective region with minimal notice; Travel loading 50%-70%</li><li>
Collaborate with Sales and Engineering teams to identify and resolve customer issues</li><li>
Maintain high levels of communication and feedback within the service organization; prepare/review daily updates of work completed, problems identified, and future timelines</li><li>
Exercise discretion and independent judgment while overseeing the field service team&rsquo;s work</li><li>
Evaluate the work of Service Technicians/Engineers to provide both periodic performance reviews</li><li>
Provide necessary &ldquo;On-boarding&rdquo; and coordinate the training plans for the Field Service Technicians/Engineers</li><li>
Work with other departments to ensure effective processes are in place</li><li>
Responsible for the day to day operation. Including acting on actual events, arranging resources and monitoring the progress of work-in-process</li><li>
Responsible, together with Service Director, for the creation, delivery and productivity of the field service team.</li></ul>
______________________________________________________________________________________
REQUIRED QUALIFICATIONS AND EXPERIENCE
Education, Experience, &amp; Qualifications<ul><li>
10+ years of experience</li><li>
Associates Degree required, Bachelor&rsquo;s degree preferred</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication and customer service skills</li><li>
Ability to work independently and travel as needed</li></ul>
______________________________________________________________________________________
ORGANIZATIONAL IMPACT
<ul><li>Implements strategic goals for the Field Service department, as determined by Service Director, with significant impact on the department</li></ul><ul><li>
Expert technical contributor</li><li>
Establishes operational plans for the department with short-to-mid-term impact on results (e.g., 1-3 years);</li><li>
Develops and provides measurable input into new Service offerings, processes, standards and/or operational plans that will positively impact on the achievement of overall results</li><li>
Is seen as a subject matter expert within the role&rsquo;s respective field</li><li>
Plans and establishes goals and objectives for the Field Service team, typically comprising of intermediate-level professionals and entry level professionals</li></ul>
Additional Job Details<div>
Management &ndash; M2 
 
Organizational Impact 
<ul><li>Works to achieve operational, functional, and/or business targets within team with direct impact on departmental or job family results</li><li>Delivers operational results that have impact on the immediate or short-term results (e.g., less than 1 year) for the department and/or job family group</li><li>Plans and establishes goals and objectives for a team typically comprising of intermediate-level professionals and entry level professionals</li></ul>
Communication &amp; Influence 
<ul><li>Communicates with parties within and occasionally outside of own department or job family, which may include external clients or partners depending upon the job area</li><li>Requires ability to influence others outside of own job area on policies, practices and procedures</li></ul>
Innovation &amp; Complexity 
<ul><li>Responsible for making moderate improvements of processes, systems, or products to enhance performance of the job area</li><li>Problems are difficult and moderately complex and typically impact multiple departments or job family</li><li>Problems are typically solved through drawing from prior experience and analysis of issues</li></ul>
Leadership &amp; Talent Management 
<ul><li>Manages a team typically comprising of intermediate-level professionals and entry level professionals</li><li>Leads, directs and reviews the work of team members in order to accomplish operational plans and results</li><li>Typically has hiring, firing, promotion, and reward authority within own area, in accordance with manager review and approval</li></ul>
Knowledge &amp; Experience 
<ul><li>Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area</li><li>Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization</li><li>Typically has a bachelor&rsquo;s degree or equivalent professional certification and 5 years of prior relevant experience</li></ul></div>
Equal Employment Opportunity and Affirmative Action at Nidec 
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.</div>

Field Service Manager, General Industries

DAS Health

<div><h2 class="jobSectionHeader">MSP Field Services Team Lead</h2> 

Location: Hybrid &ndash; Orlando, FL (primary), with travel to client locations throughout Florida 
Department: MSP 
Employment Type: Full-Time | Exempt 
<div></div><h3 class="jobSectionHeader">
About DAS Health</h3>
DAS Health is a leading provider of healthcare IT and managed services, supporting medical practices, healthcare systems, and senior living organizations across the United States and Canada. We combine deep healthcare expertise with best-in-class technology solutions to help our clients operate more efficiently, securely, and reliably. 
<div></div><h3 class="jobSectionHeader">
Position Summary</h3>
The MSP Field Services Team Lead is a hybrid role that combines remote technical support with onsite technical services at client facilities. This position provides leadership and hands-on technical support to MSP clients, primarily in the Orlando, FL area, while also supporting client locations throughout Florida as business needs require. 
This role oversees daily Field Services operations, ensures adherence to service standards and KPIs, and serves as an escalation point for complex technical and client issues. The ideal candidate is highly technical, customer-focused, and flexible, with the ability to travel and provide after-hours support when required. 
<div></div><h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Lead and mentor the Field Services team by providing coaching, training, and reinforcement of technical and operational standards</li><li>
Deliver hands-on technical support both remotely and onsite to resolve advanced client issues and support overall MSP service delivery</li><li>
Manage scheduling and dispatch processes to optimize technician utilization and ensure timely onsite support</li><li>
Travel to client locations primarily in the Orlando area, with additional travel throughout Florida for projects, training, escalations, and special initiatives</li><li>
Coordinate onsite activities involving internal field technicians and third-party field resources</li><li>
Document and enforce best practices and standard operating procedures for the Field Services team</li><li>
Serve as an escalation point for Field Services issues, ensuring timely resolution and clear communication with clients and internal stakeholders</li><li>
Monitor and action ConnectWise Manage Service Boards to meet service level agreements and performance metrics</li><li>
Oversee day-to-day operations including PTO approvals, timesheets, and workload distribution</li><li>
Address performance issues and employee concerns professionally and promptly</li><li>
Maintain client documentation including runbooks and service information</li><li>
Provide evening, weekend, and after-hours support as required by business or client needs</li><li>
Perform additional duties as needed</li></ul>
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Qualifications &amp; Requirements</h3><ul><li>
Education: High school diploma or GED equivalent required</li><li>
Experience: 3&ndash;5 years of experience in Field Services, IT Support, or a similar role within an MSP or enterprise IT environment</li><li>
Leadership: Demonstrated experience managing, mentoring, or leading technical teams</li><li>
Technical Expertise: Windows Server and cloud environments (Azure, AWS, WVD); Microsoft 365 Email and Office products; Microsoft Windows, macOS, and Linux environments; networking concepts and infrastructure</li><li>
Skills: Advanced troubleshooting and problem-solving abilities; strong verbal and written communication skills; excellent organization, time management, and attention to detail; ability to manage multiple concurrent tasks or tickets</li><li>
Work Style: Self-starter with a professional demeanor and ability to work independently within a remote or distributed team</li><li>
Availability: Willingness to work evenings, weekends, and after-hours as business needs require</li><li>
Travel: Valid driver&rsquo;s license with reliable transportation and the ability to drive to client locations throughout Florida</li><li>
Preferred Certifications: CompTIA A+ and Network+; Microsoft certifications (e.g., MCSE, MTA: Windows Server Administration Fundamentals)</li></ul>
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Work Environment &amp; Travel Expectations</h3>
This is a hybrid role that balances remote work with onsite client support. Regular travel is expected&mdash;primarily within the Orlando area&mdash;with additional travel throughout Florida for projects, training, and escalations. Flexibility is essential to support client needs and after-hours work when required. 
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Why Join DAS Health?</h3>
At DAS Health, we value collaboration, accountability, and continuous improvement. We offer a supportive environment where your expertise makes a direct impact on client success. 
Our team members enjoy:<ul><li>
Competitive compensation</li><li>
Comprehensive benefits package</li><li>
Paid time off and holidays</li><li>
Opportunities for professional growth and development</li><li>
A mission-driven organization focused on improving healthcare through technology</li></ul>
<div></div><h2 class="jobSectionHeader">
DAS Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees.</h2>
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MSP Field Services Team Lead

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