field support engineer

Convivo Technologies L.L.C-S.P.C

<p><b>Position : Field Support IT Engineer</b></p><p><b>Location : Abu Dhabi, UAE</b></p><p><b>Reports : Operation Manager &ndash; Abu Dhabi</b></p><p><b>Salary Range: AED 3,000 to 4,000</b></p><p><b>Job</b> <b>description</b></p><p>We are seeking a skilled and proactive IT Field Engineer to join our team. The ideal candidate will be responsible for providing on-site installations and technical support to our clients, commissioning systems, resolving technical issues, and ensuring smooth operation of IT infrastructure systems. This role requires frequent travel across various offices and construction sites in the UAE, working closely with project managers, engineers, contractors, and clients to meet their IT infrastructure needs. The IT Field Engineer will be expected to deliver timely, efficient and high-quality solutions, ensuring adherence to project timelines and quality standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure and provide on-site technical support for hardware, software, and network-related issues.</li><li>Set up and maintain computer systems, printers, peripherals, and other IT equipment.</li><li>Diagnose and resolve technical incidents, escalate complex issues to relevant teams or vendors when necessary.</li><li>Respond promptly to project and service requests, ensuring high level of customer satisfaction.</li><li>Track and document all support activities, including resolutions, in the ticketing system.</li><li>Collaborate with internal teams to identify recurring issues and recommend solutions for system performance improvements.</li><li>Perform hardware and software upgrades while ensuring minimal disruption to client operations.</li><li>Provide training and guidance to end-users on the use of IT systems and applications.</li><li>Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.</li><li>Ensure adhere to company policies, procedures, and security standards to maintain a secure and efficient IT environment.</li></ul><p><b>Requirement:</b></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum of 3 years of proven experience as an IT Support Engineer or similar role, with a focus on field support in UAE.</li><li>Relevant certifications (e.g. Microsoft, Cisco, CompTIA etc.) are desirable.</li><li>Knowledge of CCTV, Access Control or other ELV systems is a plus.</li><li>Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.</li><li>Familiarity with ITIL best practices for incident, problem, and change management.</li><li>Customer-focused attitude with a passion for delivering high-quality support services.</li><li>Ability to work independently and as part of a team, with a strong sense of accountability and ownership.</li><li>A valid driver's license and willingness to travel to client sites across the UAE as required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for immediate join ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>UAE: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Preferred)</li><li>Cisco or Microsoft Certification (Preferred)</li></ul><p>Work Location: In person</p>

IT Field Support Engineer.

Nautilus Bio

<div><div><p>Location</p><div>
San Carlos</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
On-site</div></div><div><p>
Department</p><div>
Services &amp; Support</div></div><div><p>
Compensation</p><ul><div><p>
$145K &ndash; $196K &bull; Offers Equity</p></div></ul><div><div>
The hiring pay range for this position is based on skills, education and experience relevant to the role; title may be assessed one level lower or higher, accordingly. Other components of total compensation include a competitive options grant at the time of hire (with potential for additional grants).</div><div></div><div>
Benefits include medical, vision, and dental insurance, group and supplemental life insurance, 401k retirement plan, responsible (unlimited) paid time off, parental leave, and more.</div></div></div></div>
<br><div><div><div>At Nautilus, we have a big and important mission: improve the health of millions by unleashing the potential of the proteome to accelerate drug development and enable a new world of precision and personalized medicine. We are developing a single-molecule protein analysis platform of unprecedented sensitivity, scale, and ease of use that we believe will democratize access to the proteome &ndash; one of the most dynamic and valuable sources of biological insight. To accomplish this, we are pursuing hard scientific problems with an entrepreneurial mindset and creating a world-class team of builders, innovators, and dreamers across a wide range of disciplines.</div><p>
We are hiring for a <b>Senior</b> <b>Field Support Engineer </b>to join our growing team. The Field Support Engineer is responsible for installing, supporting, and improving complex biotech instrumentation onsite and in customer environments. This role sits at the intersection of customers, engineering, manufacturing, and quality, ensuring high system availability while driving rapid learning and product improvement during early commercialization. This position is hands-on, customer-facing, and requires strong technical troubleshooting skills combined with disciplined documentation and feedback into design, manufacturing, and quality systems.</p><p><b>
Responsibilities</b></p><ul><li>Install, commission, and qualify instruments internally and at customer sites
</li><li>Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues
</li><li>Perform preventative and corrective maintenance to maintain target system uptime
</li><li>Respond to internal and external customer escalations
</li><li>Provide on-site and remote technical support
</li><li>Represent the company professionally in customer laboratories and production environments
</li><li>Troubleshoot complex system failures using structured problem-solving (RCCA)
</li><li>Identify recurring failure modes and contribute to root cause analysis
</li><li>Document issues clearly and feed findings back to Engineering, Manufacturing, and Quality
</li><li>Support beta, early access, and commercial customers with high service expectations
</li><li>Capture field data on reliability, usage patterns, and failure rates
</li><li>Contribute to design-for-serviceability (DFS), reliability, and DFM/DFT improvements
</li><li>Support implementation of design changes, ECOs, and service bulletins
</li><li>Participate in pilot builds, validation testing, and release readiness activities
</li><li>Create and maintain service procedures, troubleshooting guides, and installation documentation
</li><li>Follow complaint handling, nonconformance, and CAPA processes
</li><li>Ensure service activities comply with company quality system requirements
</li><li>Support traceability of parts, repairs, and service actions
</li><li>Partner with Engineering to debug early designs and validate fixes
</li><li>Work with Manufacturing and Supply Chain to improve part quality and availability
</li><li>Support Product Management with customer feedback and field insights
</li><li>Assist Sales and Applications teams during critical customer interactions when needed
</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in engineering, Biotechnology, or related technical field
</li><li>8+ years of experience supporting complex instruments or capital equipment
</li><li>Experience in biotech, life science devices, medical devices, or analytical instrumentation strongly preferred
</li><li>Strong hands-on troubleshooting of electromechanical and fluids systems
</li><li>Comprehensive knowledge of optical imaging systems, with particular strengths in fluorescent imaging
</li><li>Experience with fluidics, pneumatics, sensors, valves, optics, or robotics preferred
</li><li>Comfortable working with PC &amp; Linux based systems, firmware, and software diagnostics
</li><li>Ability to read &amp; create schematics, drawings, and technical documentation
</li><li>Excellent problem-solving and root cause analysis skills
</li><li>Strong written and verbal communication
</li><li>Comfortable working independently in customer environments
</li><li>Able to manage multiple priorities in a fast-paced and evolving organization
</li><li>Flexibility to travel up to 50%</li></ul><div><br>
</div><p>#LI-MM1</p></div></div><p></p>

Field Support Engineer San Carlos

McLane Intelligent Solutions

<div>
 The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues
  </li>
  <li>
   Support and document the initiation, execution, and closing activities for a program/project
  </li>
  <li>
   Ensure performance metrics are met or exceeded
  </li>
  <li>
   Develop and maintain program support artifacts throughout the lifecycle of the initiative
  </li>
  <li>
   Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns
  </li>
  <li>
   Simulates and recreates user issues to resolve operational difficulties
  </li>
  <li>
   Recommends system modifications, if required, to reduce user problems
  </li>
  <li>
   Promote and encourage a "one-team" attitude at all levels internally and externally
  </li>
  <li>
   Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  </li>
  <li>
   Provide Level-2/3 support and troubleshooting to resolve issues
  </li>
  <li>
   Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  </li>
  <li>
   Prepare, schedule, coordinate, and complete project assignments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365
  </li>
  <li>
   Experience with Active Directory
  </li>
  <li>
   Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS
  </li>
  <li>
   Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   Ability to problem-solve
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong multitasking abilities
  </li>
  <li>
   Analytical and critical thinking skills
  </li>
  <li>
   Ability to work under pressure and complete tasks in a timely manner
  </li>
  <li>
   Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients
  </li>
  <li>
   Availability for occasional travel to client sites including overnight stays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate or bachelor's degree in IT, computer science, or a related field is preferred
  </li>
  <li>
   Minimum 3-year hands on experience in a technical role or related working technical experience
  </li>
  <li>
   Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices
  </li>
  <li>
   Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred
  </li>
  <li>
   Experience with MAC iOS a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health, Dental, Vision, and Prescription insurance
  </li>
  <li>
   Short-term and long-term disability benefits
  </li>
  <li>
   401K
  </li>
  <li>
   Flexible Spending Accounts
  </li>
  <li>
   Company provided Life Insurance
  </li>
  <li>
   Paid Vacation, Sick Leave and Holidays
  </li>
 </ul>
</div>


Field Support Engineer (On Site)

KONE

<div><p><i>As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network of people, working in a culture that fosters innovation and empowers you to make a difference.
</i><br>
<br>
<b><i>Why this role?
</i></b><br>
<br>
We are embarking upon an exciting growth phase and as such we have an exciting opportunities for you to join our team in KONE Egypt, as <b>Installation Engineer </b>to be based in Cairo or Canal or Upper Egypt.
<br>
<br>
This role manages the interface with all key stakeholders during the project. He/she plans, directs and coordinates the activities of designated projects to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools.
</p><p></p><div><b><i>What will you be doing?
</i></b></div><div><ul><li><p>Work with Installation team to ensure productivity gains and quality outcomes.
</p></li><li><p>Review project proposal or plan to determine time frame, procedures for accomplishing project and staffing requirements.
</p></li><li><p>Establish work plan for each phase of the project.
</p></li><li><p>Oversee the planning/organizing of delivery and storage of materials to the site.
</p></li><li><p>Manage communication with customers and subcontractors throughout the installation process.
</p></li><li><p>Direct and coordinate activities of project team to ensure project progresses on schedule and within budget.
</p></li><li><p>Create and maintain safety awareness amongst employees and subcontractors in the project.
</p></li><li><p>Be an energizing leader who gets the best of others and strive to exceed customer expectations.
</p></li></ul><p></p><p><b><i>Are you the one?
</i></b></p><ul><li><p>Bachelor degree in Mechanical or Electrical Engineering
</p></li><li><p>1+ years of experience in the same role in the elevators industry
</p></li><li><p>Strong Project Management skills
</p></li><li><p>Ability to communicate effectively with both internal and external stakeholders
</p></li><li><p>Planning and Analytical skills
</p></li><li><p>Excellent Arabic &amp; English language skills
</p></li></ul></div><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>https://careers.kone.com/en/</i></p></div>

Senior Field Support Engineer

Weatherford

<div><p><b>Launch Your Career as a Field Engineer with Weatherford
</b></p><p>Are you ready to kick-start your engineering career in a hands-on, high-impact role? At Weatherford, our Field Engineers are the essential connection between our cutting-edge technologies and the real-world challenges faced in oil and gas rigs.
</p><p>This is more than just a job &mdash; it&rsquo;s an adventure. You&rsquo;ll be working in the field, often at remote rig sites, where you&rsquo;ll gain unmatched experience and responsibility from day one. Whether it&rsquo;s assembling equipment, analyzing data, or solving problems on the fly, you&rsquo;ll be at the heart of operations that matter.<br>
</p><p></p><p><b>Your Development Journey
</b></p><p>You&rsquo;ll be enrolled in our 4-year Field Engineer Technical Development Program, which blends classroom learning with real-world experience:
</p><ul><li>Year 1: Work with guidance and take part in hands-on training at one of our global centers. Travel may be needed to gain real-world experience
</li><li>Year 2: Take on more responsibility at the wellsite while continuing to grow your technical skills through hands-on and classroom training
</li>Years 3 &amp; 4: Expanding your knowledge and skills, and may lead teams at the wellsite while serving as the main contact for our clients<br>
<li>
</li></ul><p></p><p><b>Your day-to-day could include:
</b></p><ul><li>Prepare, deploy, and operate advanced downhole tools to meet specific wellsite objectives
</li><li>Utilize cutting-edge simulation software to design and optimize wellsite solutions tailored to client needs
</li><li>Analyse performance data and recommend improvements
</li><li>Manage equipment logistics and ensure seamless setup and operation at the rig site
</li><li>Create detailed post-job reports and share actionable insights with clients and internal teams
</li><li>Champion a culture of continuous improvement with a strong focus on safety, quality, and performance
</li>Deliver front-line engineering support to our customers throughout operations, resolving issues independently<br>
<li>
 </li></ul><p></p><p><b>What We&rsquo;re Looking For
</b></p><ul><li>Graduated with bachelor&rsquo;s degree in engineering (all fields) within the last 24 months
</li><li>No more than 1 year of experience
</li><li>English language fluent proficiency (written and spoken)
</li><li>Strong communication and interpersonal skills
</li><li>Ability to analyse complex problems, apply critical thinking, and make informed decisions
</li>A passion for hands-on work and learning in dynamic environments (onshore and offshore)<br>
<li>
</li></ul><p></p><p><b>What to Expect
</b></p><p>This role is physically and mentally demanding. You&rsquo;ll work 12-hour shifts (day or night), often in tough weather conditions. You may be away from home for extended periods, including weekends and holidays. But if you&rsquo;re up for the challenge, the rewards are big.
</p><p>You&rsquo;ll join one of our specialized product lines, such as:
</p><ul><li>Completions
</li><li>Drilling Services
</li><li>Wireline Services
</li><li>Artificial Lift
</li><li>Well Services
</li>Managed Pressure Drilling&hellip;and many more<br>
<li>
</li></ul><p></p><p><b>Why Join Us?
</b></p><ul><li>Fast-track your career with structured development and mentorship
</li><li>Work with cutting-edge technology in real-world settings
</li><li>Travel, learn, and grow with a global leader in energy services
</li>Open doors to future roles in operations, product management, sales, and more<br>
<li>
</li></ul><p></p><p>Ready to engineer your future? Apply now and start your journey with Weatherford</p></div><p></p>

Field Engineer - NextGen Graduate Program Saudi Arabia

Kiewit Corporation

<div><p><b>Requisition ID:</b> 180737</p>
<p><b>Job Level:</b> Entry Level</p>
<p><b>Home District/Group:</b> Northern California District</p>
<p><b>Department:</b> Field Operations</p>
<p><b>Market:</b> Water/Wastewater</p>
<p><b>Employment Type:</b> Full Time</p><br>
<p></p>
<div><div><div><h2 class="jobSectionHeader"><b>
Position Overview</b></h2>
</div><div><p>
As a Field Engineer, you bring your big ideas, commitment to top quality and unwavering work ethic. In return, we offer huge career and travel opportunities and the satisfaction of building &quot;the next big thing&quot; from the ground up. There's a reason Kiewit attracts the best: we offer fast-paced excitement and fulfillment you won't find anywhere else. Our mission is to make a difference and we offer opportunities for you to make make a difference in our construction operations. Whether we&rsquo;re upgrading waste water treatment plants, tunneling through mountains, increasing the capacity of reservoirs, or building bridges that connect communities, we depend on our passionate, skilled, and safety-driven construction professionals to get it done right.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
District Overview</b></h2>
</div><div><p>
Kiewit&rsquo;s leading infrastructure districts in California specialize in various types of work in the heavy civil, power, transportation, and water resource markets. Although most of our work is regionally based in Northern California, we also pursue various projects across the west coast. We are looking for individuals who are passionate about infrastructure and committed to the construction industry rather than design.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Location</b></h2>
</div><div><p>
One of the many things that makes Kiewit&rsquo;s culture unique is that we go where the work is, which exposes your career to abundant opportunities. We relocate our teams based on the work that is available, combined with the development plans, skill sets and career goals of each team member. This means your Kiewit adventure is custom-designed to meet our shared needs. Kiewit&rsquo;s Northern California District is headquartered in Fairfield, CA. For this specific position, we are ideally looking for candidates in the Portland area.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><p><b>
Field Engineering:</b></p>
<ul>
<li>Assist in interpretation of drawings and specifications for field crews and craft supervision</li>
<li>Perform quantity calculations by taking measurements and determining percentage of completed/installed materials and work</li>
<li>Assist in the preparation of work plans and work packages</li>
<li>Assist in field surveying and work layout support including elevation, control points, and compilation of as-built data</li>
<li>Assist in compiling, processing, and confirming daily labor timesheets</li>
<li>Assist in the preparation of Job Hazard Analysis (JHA&rsquo;s)</li>
<li>Assist in providing solutions related to earth moving, transportation, roadways, water resources, and underground utilities and construction operations</li>
<li>Participate in jobsite safety reviews, toolbox meetings, mass safety meetings, and safety training</li>
<li>Order and schedule material deliveries</li>
<li>Plan, schedule, and coordinate work groups on the jobsite</li>
<li>Supervise field operations</li>
</ul>
<p><b>Office Engineering:</b></p>
<ul>
<li>Perform material takeoffs from drawings, specifications, and other contract documents</li>
<li>Perform basic engineering calculations and technical drafting to support field operations</li>
<li>Assist engineers to gather and prepare data for submittal or transmittal to the customer, vendors, subcontractors, governmental agencies, and internal use</li>
<li>Participate in the preparation of purchase orders and subcontracts, performing minor solicitations and purchasing as requested</li>
<li>Schedule maintenance and performing updates as directed by others</li>
<li>Assist in the maintenance of basic project recordkeeping and correspondence functions including daily reports, photographs, requests for information (RFIs), and memorandums</li>
<li>Enter data into the job cost system and participate in reviewing cost reports with jobsite management</li>
<li>Assist in generating change orders and as-built data to be reviewed by the Project Manager</li>
<li>Provide field support and supervise subcontractor operations</li>
</ul>
<p><b>Estimating:</b></p>
<ul>
<li>Assist in reviewing and analyzing historical data relative to the project, incorporating various productions and costs appropriate in preparation of a bid</li>
<li>Complete a plan and specification review for an assigned project, assessing the risk areas and bringing them to the attention of the Senior Estimator</li>
<li>Complete material and quantity takeoffs according to bid documents</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
</div><div><p>
The ideal candidate for the Field Engineer 1 role will possess:</p>
<ul>
<li>A Bachelor's degree in Civil Engineering, Structural Engineering, or a related field.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Effective communication abilities, demonstrating both verbal and written proficiency.</li>
<li>A commitment to teamwork and collaboration, with a positive attitude towards learning.</li>
<li>Willingness to work in challenging outdoor environments and adapt to varying project conditions.</li>
<li>Ability to travel and relocate as needed</li>
<li>Undergraduate or graduate degree in civil engineering, construction management or related degree</li>
<li>Infrastructure/Heavy Civil project experience is preferred</li>
<li>Ability to freely access all points of a construction site in a wide-ranging climates and environments</li>
<li>Reliable transportation to and from work</li>
<li>Highly motivated, with a demonstrated passion for excellence and taking initiative</li>
<li>Strong work ethic, willing to do what it takes to get the job done right the first time</li>
<li>Demonstrated commitment to ethics and integrity</li>
<li>Passion for safety, with the ability to help us ensure that nobody gets hurt</li>
<li>Strong interpersonal, written, and verbal communication skills</li>
<li>Team player with the ability to work independently to meet deadlines, goals, and objectives</li>
<li>Strong organization, time management, and attention to detail</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Working Conditions</b></h2>
</div><div><p>
Working conditions for this position will include:</p>
<ul>
<li>Fieldwork in various weather conditions, which may require appropriate safety gear and physical readiness.</li>
<li>A mix of office and field environments, encouraging a balance of technical and hands-on application.</li>
<li>Collaboration with a diverse team of professionals dedicated to project success and safety.</li>
</ul></div></div></div><div>
Other Requirements:<br>
<ul><li>Regular, reliable attendance</li><li>Work productively and meet deadlines timely</li><li>Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment</li><li>Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.</li><li>Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.</li><li><b>FIELD ROLES ONLY</b> May work at various different locations and conditions may vary</li></ul></div>
<p>
Base Compensation: $85,000/yr - $95,000/yr</p>
<p>
(Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)</p>
<p>
We offer our fulltime staff employees a comprehensive benefits package that&rsquo;s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.</p>
<p>
Equal Opportunity Employer, including disability and protected veteran status.</p></div>

Field Engineer 1 - Portland

<p>Now<br/>Job ID<br/>R-543723<br/>Category<br/>Sales Support<br/>Location<br/>Durham, North Carolina<br/>We are the people who give possibilities purpose<br/></p><p>BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.<br/></p><p>Job Description<br/></p><p>We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.<br/></p><p>Job Summary:<br/></p><p>BD Parata seeks a Field Support Engineer / Field Service Engineer based in the Philadelphia, PA regional area. This field‑based role delivers on‑site technical support and customer service for pharmacy automation systems used in hospital, retail, and long‑term‑care pharmacy environments.<br/></p><p>The Field Support Engineer provides break/fix repair, preventive maintenance, system installation support, and customer training while ensuring system uptime, SLA compliance, and customer satisfaction.<br/></p><p>Responsibilities:<br/></p><p>Provide expert on-site technical support for BD Parata pharmacy automation and dispensing systems, performing break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.<br/></p><p>Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair, maintaining maximum system uptime through proactive issue identification and root-cause analysis.<br/></p><p>Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.<br/></p><p>Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.<br/></p><p>Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support, while providing valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.<br/></p><p>Minimum Requirements:<br/></p><p>Seeking candidates with 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment, with a minimum educational requirement of a High School Diploma.<br/></p><p>Must demonstrate strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite, with the ability to locate, edit, and manage system configuration files and XML files.<br/></p><p>Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills to ensure optimal system performance.<br/></p><p>Experience with system ghosting, imaging, and re-imaging processes, coupled with strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.<br/></p><p>Proven ability to perform in-depth disassembly and reassembly of complex subsystems, with excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.<br/></p><p>Preferred Requirements<br/></p><p>Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM‑related discipline<br/></p><p>Experience supporting automated dispensing systems or pharmacy robotics<br/></p><p>Prior work in regulated healthcare or FDA‑regulated environments<br/></p><p>Work Environment &amp; Physical Requirements<br/></p><p>Field‑based role operating across hospital, retail, and long‑term‑care pharmacy sites<br/></p><p>Frequent standing, walking, bending, lifting, and equipment handling<br/></p><p>Ability to lift up to 50 lbs frequently and 100 lbs occasionally<br/></p><p>Periodic extended workdays up to 10&ndash;12 hours<br/></p><p>Daily vehicle travel across the Philadelphia regional territory<br/>(average up to four hours per day)<br/></p><p>Occasional overnight and air travel<br/></p><p>At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.<br/></p><p>For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.<br/></p><p>#earlycareer<br/></p><p>Why Join Us?<br/></p><p>To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you&rsquo;ll discover a culture in which you can learn, grow and thrive.<br/></p><p>We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.<br/></p><p>To learn more about BD visithttps://bd.com/careers.<br/></p><p>Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.<br/></p><p>Required Skills<br/></p><p>Optional Skills<br/></p><p>.<br/></p><p>Primary Work Location<br/>USA NC - Durham - Roche Drive<br/></p><p>Additional Locations<br/></p><p>Work Shift<br/>NA (United States of America)<br/></p><p>Work Location: In person<br/></p>

Field Service Technician (Field Based) Philadelphia, PA

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