field support engineer

EJADA

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 As a Field Support Engineer, the Engineer will play a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility will be to respond to and resolve various IT-related issues and requests, ensuring minimal disruption to the operations of the business.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Performing on site troubleshooting through diagnostic techniques and pertinent questions.
 </li>
 <li>
 Determining the best solution based on the issue and details provided by customers.
 </li>
 <li>
 Support users 24/7 on site ( 8 hours per shift ).
 </li>
 <li>
 Providing technical support across the building.
 </li>
 <li>
 Perform on site troubleshooting through diagnostic techniques and pertinent questions.
 </li>
 <li>
 Direct unresolved issues to the next level of support personnel.
 </li>
 <li>
 Provide accurate information on IT products or services.
 </li>
 <li>
 Record events and problems and their resolution in logs.
 </li>
 <li>
 Follow-up and update customer status and information.
 </li>
 <li>
 Pass on any feedback or suggestions by customers to the appropriate internal team.
 </li>
 <li>
 Identify and suggest possible improvements on procedures.
 </li>
 <li>
 Installing and configuring computer hardware, software, systems, networks, printers and scanners.
 </li>
 <li>
 Monitoring and maintaining computer systems and networks.
 </li>
 <li>
 Responding in a timely manner to service issues and requests.
 </li>
 <li>
 Setting up accounts for new users.
 </li>
 <li>
 Repairing and replacing equipment as necessary.
 </li>
 <li>
 Testing new technology.
 </li>
 <li>
 Possibly training more junior staff members.
 </li>
 <li>
 Travel within the city and outside the city to provide technical support.
 </li>
 <li>
 Do a Preventive maintenance regularly.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Diploma/Bachelor's degree in information technology, computer science or a related field.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 
 
 3+ years professional experience.
 
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
 <ul>
 <li>
 Proven experience as a IT service Desk technician or other customer support role.
 </li>
 <li>
 Good understanding of computer systems, mobile devices and other tech products.
 </li>
 <li>
 Ability to diagnose and resolve basic technical issues.
 </li>
 <li>
 Proficiency in Arabic / English.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Customer-oriented and cool-tempered.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Basic understanding of IT infrastructure and technologies.
 </li>
 <li>
 Basic understanding of Windows and related software.
 </li>
 <li>
 Basic understanding of Security and network.
 </li>
 <li>
 Problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to work effectively under pressure and multitask in a fast-paced environment.
 </li>
 <li>
 Experience with ticketing systems and remote support tools.
 </li>
 <li>
 Customer service-oriented mindset.
 </li>
 </ul>
</div>

Field Support Engineer

Thales

<div>Location: Abu Dhabi, United Arab Emirates
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi&rsquo;s airport.
Job Profile:<ul><li>
As a Field Support Engineer specializing in Radar Systems, you will provide technical support, maintenance, and operational assistance for radar equipment deployed in various locations (Naval and Land Systems). Your role will involve working closely with our clients and internal teams to ensure optimal system performance, troubleshoot issues, and offer on-site support. You will act as the primary technical contact for the customer and will play a key role in ensuring the reliability and availability of Thales radar systems.</li></ul>
Job Responsibilities:<ul><li>
Provide field support for installation, configuration, and maintenance of radar systems.</li><li>
Diagnose, troubleshoot, and resolve technical issues on-site and remotely.</li><li>
Perform routine inspections, preventive maintenance, and system updates.</li><li>
Manage system configurations, including version control, documentation, and change tracking to ensure consistency and compliance with client requirements.</li><li>
Offer training and guidance to end-users and maintenance personnel on radar systems operation and best practices.</li><li>
Work with cross-functional teams (engineering, project management) to escalate and resolve complex issues.</li><li>
Support supply chain and logistics tasks, such as tracking spare parts, ensuring timely delivery, and managing the logistics for field maintenance activities.</li><li>
Prepare detailed reports on support activities, system performance, and customer feedback.</li><li>
Ensure compliance with safety regulations and company policies while working in the field.</li><li>
Maintain up-to-date knowledge of the latest radar technologies and Thales product offerings.</li></ul>
Required Skills &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in engineering, Electronics, or a related technical field.</li><li>
Proven experience with radar systems (installation, configuration, troubleshooting).</li><li>
Strong technical knowledge of radar hardware and software, including signal processing and calibration.</li><li>
Ability to read and interpret technical diagrams, schematics, and manuals.</li><li>
Proficient in the use of diagnostic tools and test equipment.</li><li>
Experience with RF systems, antennas, and electronic warfare systems is a plus.</li><li>
Excellent communication and customer service skills.</li><li>
Fluent in English is mandatory. French, Dutch and Arabic are a plus.</li><li>
Ability to obtain Security clearance to access military sites.</li><li>
Willingness to travel extensively (domestic and international), to work on-call and shifts, in various field environments and conditions.</li><li>
Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.</li></ul>
#LI-MM1
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Field Support Engineer – Radar Systems

<div>
 Location: Abu Dhabi, United Arab Emirates
 
 
 In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
 
 
 Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi&rsquo;s airport.
 
 
 
 Job Profile:
 
 
 
 <ul>
 <li>
 As a Field Support Engineer specializing in Radar Systems, you will provide technical support, maintenance, and operational assistance for radar equipment deployed in various locations (Naval and Land Systems). Your role will involve working closely with our clients and internal teams to ensure optimal system performance, troubleshoot issues, and offer on-site support. You will act as the primary technical contact for the customer and will play a key role in ensuring the reliability and availability of Thales radar systems.
 
 
 
 </li>
 </ul>
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide field support for installation, configuration, and maintenance of radar systems.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technical issues on-site and remotely.
 </li>
 <li>
 Perform routine inspections, preventive maintenance, and system updates.
 </li>
 <li>
 Manage system configurations, including version control, documentation, and change tracking to ensure consistency and compliance with client requirements.
 </li>
 <li>
 Offer training and guidance to end-users and maintenance personnel on radar systems operation and best practices.
 </li>
 <li>
 Work with cross-functional teams (engineering, project management) to escalate and resolve complex issues.
 </li>
 <li>
 Support supply chain and logistics tasks, such as tracking spare parts, ensuring timely delivery, and managing the logistics for field maintenance activities.
 </li>
 <li>
 Prepare detailed reports on support activities, system performance, and customer feedback.
 </li>
 <li>
 Ensure compliance with safety regulations and company policies while working in the field.
 </li>
 <li>
 Maintain up-to-date knowledge of the latest radar technologies and Thales product offerings.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Electronics, or a related technical field.
 </li>
 <li>
 Proven experience with radar systems (installation, configuration, troubleshooting).
 </li>
 <li>
 Strong technical knowledge of radar hardware and software, including signal processing and calibration.
 </li>
 <li>
 Ability to read and interpret technical diagrams, schematics, and manuals.
 </li>
 <li>
 Proficient in the use of diagnostic tools and test equipment.
 </li>
 <li>
 Experience with RF systems, antennas, and electronic warfare systems is a plus.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Fluent in English is mandatory. French, Dutch and Arabic are a plus.
 </li>
 <li>
 Ability to obtain Security clearance to access military sites.
 </li>
 <li>
 Willingness to travel extensively (domestic and international), to work on-call and shifts, in various field environments and conditions.
 </li>
 <li>
 Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
 
 
 
 </li>
 </ul>
 At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
 
 
</div>

Medicals International

<div>
 
 We are looking for a motivated individual to handle the technical support of equipment by demonstrating, installing, and following up on equipment maintenance. They will be receiving calls from customers related to the repair/maintenance of equipment. Moreover, they will be completing regular preventive maintenance (as per a complete cycle) of the installed units as per the contracts or as instructed. During which a comprehensive service report must be filled out, signed by the customer, filed into the related office, and copies sent to headquarters.
 
 
 
 
 
 Technical Function:
 
 
 
 
 
 1. Becoming highly knowledgeable &amp; specialized about company equipment
 
 
 2. Attending training efficiently
 
 
 3. Installing equipment in assigned territories or assisting the Territory Manager in installation &amp; demonstrations
 
 
 4. Demonstrating the equipment operation and assisting customers in operating it as per agreement specifications
 
 
 5. Responding to customer&rsquo;s &amp; clients request efficiently and as fast as possible
 
 
 6. Keeping all machines in his/her territory functioning as per manufacturer specs and recommendations.
 
 
 7. Running field operations, offering technical support and troubleshooting on site issues
 
 
 8. Handling equipment maintenance issues or refer to the Chief Engineer for major maintenance.
 
 
 9. Providing necessary training for colleagues, practitioners and assistants about products and their use by assisting in operations &amp; doing demonstrations &amp; presentations.
 
 
 10. Attending surgeries on regular basis to support the doctor&rsquo;s or assistant&rsquo;s queries and show follow-up on products sold.
 
 
 11. Performing wet labs on regular basis to demonstrate product advantages.
 
 
 12. Keeping a professional image of the company by having high work ethics, superior product knowledge and solid information about products, procedures &amp; competition and by spreading knowledge.
 
 
 13. Taking care of the equipment and repair tools in consignment with him and keep record/note of its check list.
 
 
 14. Handling customers&rsquo; complaints professionally after referring to Chief Engineer.
 
 
 15. Meeting with clients and stakeholders.
 
 
 16. Taking personal responsibility for answering customers&rsquo; queries knowledgeably.
 
 
 17. Making all efforts and queries to know about all the competitive products inside-out starting with composition, packaging, prices &amp; offers.
 
 
 18. Gaining knowledge in the operation of all machines to be able to immediately detect any malfunction and correct as needed
 
 
 19. Mitigating risk, ensuring compliance and evaluating environmental impact.
 
 
 
 
 
 Special Conditions for the Job:
 
 
 
 
 <ul>
 <li>
 Able to attend surgeries &amp; assist in them if needed
 </li>
 <li>
 Constant research &amp; readings are a must, to be updated on any new releases of machine updates.
 </li>
 <li>
 Flexible &amp; always ready because the nature of the job requires constant traveling &amp; mobilization.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Holding a Bachelor Degree of Biomedical engineer, MBA is a plus
 </li>
 <li>
 0-2 years of field service experience
 </li>
 <li>
 Proven previous experience in ophthalmology field
 </li>
 <li>
 Good knowledge of Microsoft Office &amp; hardware use
 </li>
 <li>
 Good knowledge of eye anatomy &amp; characteristics
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Time Management skills
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Researching Skills
 </li>
 <li>
 Organized &amp; adaptable
 </li>
 <li>
 Eager for learning
 </li>
 </ul>
 
 
 
 
 Thank you!!
 
 
 
 
</div>

Field Services Engineer

Honeywell

<div>As a Field Service Engineer I here at Honeywell, you will have the opportunity to provide technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business.
In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.</div>
 <div>Key Responsibilities
<ul><li>Troubleshoot and resolve technical issues for customers
</li><li>Provide technical support and expertise for Industrial Automation solutions
</li><li>Collaborate with crossfunctional teams for successful solution implementation
</li><li>Conduct training sessions for customers and field service engineers
</li><li>Stay updated with industry trends and provide improvement recommendations</li></ul></div>
 <div>YOU MUST HAVE
<ul><li>Bachelors&rsquo; degree in an Engineering field, preferably in Instrumentation &amp; Control, Electrical, Electronics
</li><li>Minimum of 1 year of proven experience in field service engineering
</li><li>Strong technical knowledge and expertise in Industrial Automation technologies
</li></ul>WE VALUE
<ul><li>Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME)
</li><li>Experience in project management and execution
</li><li>Strong customer focus and ability to build and maintain relationships</li></ul></div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Field Service Engineer I - UAE NATIONAL ONLY

Abbott

<div>Field Service Engineer - Istanbul / Izmir
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
This position works at Istanbul or Izmir in the Abbott Molecular Division that we&rsquo;re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott&rsquo;s diagnostics instruments, providing lab results for millions of people. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.
What You&rsquo;ll Do<ul><li><ul><li>Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)</li></ul></li><li>
. Installation and implementation of new systems in current and new customers sites.</li><li><ul><li>Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.</li><li>Providing on-site customer support for software and hardware upgrade training.</li><li>Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.</li><li>Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.</li><li>Providing primary service and support to the defined territory.</li><li>Providing back-up service support outside of assigned territory as needed.</li><li>Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.</li><li>Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.</li><li> Reporting to Service Management, including spare part usage report.</li><li>Represent Abbott in a professional manner.</li><li> Inform Service Management about prep happened in use of Abbott products.</li></ul></li></ul>
Required Qualifications<ul><li>
University degree in relevant discipline is a plus.</li><li>
Good knowledge of English (listening and writing).</li><li>
1-5 years of related work experience or equivalent combination of education and work experience.</li><li>
Strong problem-solving skills,</li><li>
Excellent customer service and communication skills.</li><li>
Willingness to travel in the assigned area.</li></ul>
Apply Now
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div>

Field Service Engineer - Istanbul / Izmir

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Field Service Engineer
<h3 class="jobSectionHeader">Job Description
</h3>Field Service Engineer is responsible for addressing the technical needs of organization&rsquo;s customers, providing maintenance to products and services, and working under general supervision. The role demonstrates technical proficiency across a wide range of capabilities, encompassing product malfunction diagnosis, proactive and predictive maintenance, upgrades, repairs, and installations, with the flexibility to provide these services at customer locations. The role takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, coordinating the implementation of associated action plans. The role executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns.
Your Role:
<ul><li>Delivers first line technical support, maintenance, and installation assistance to customers, effectively communicating solutions or actions, assuming ownership, and consistently adhering to regulatory guidelines throughout the process.
</li><li>Documents all service activities and findings, including detailed records of diagnostics, resolution and test procedures, and case status, ensuring comprehensive and accurate documentation to maintain transparency and traceability.
</li><li>Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
</li><li><ul><li>Records customer interaction time, non-customer interaction time, parts consumption, returns, and failures in real-time, ensuring accurate tracking and documentation of service activities to improve efficiency and accountability.
</li></ul></li><li>Ensures a resolution in first visit by meticulously preparing clear action plans, diagnosing issues, and organizing necessary parts prior to onsite visits, striving for optimal service delivery and customer satisfaction by being thoroughly prepared.
</li><li>Takes an active role in addressing customer escalations, complaints (both safety and non-safety related), and feedback, to resolve issues effectively and maintain customer trust.
</li><li>Provides technical expertise to the team, guiding them in addressing complex inquiries and problems, and supports in identifying the most cost-effective repair/solution to minimize customer downtime and enhance service quality.
</li><li>Executes complex service tasks in the field following established procedures, utilizing diagnostic tools, and troubleshooting techniques to efficiently resolve customer concerns and ensure smooth operation and reliability of products.
</li><li>Supports lead generation efforts by identifying potential sales opportunities or value-added services during field repair visits, enhancing overall customer support and contributing to the growth of the business through proactive engagement.
</li><li>Demonstrates excellent understanding of all assigned products and services, identifying opportunities for continuous improvement within the delivery services to ensure the highest standards of service are maintained.
</li></ul>You are the right Fit if:
<ul><li>University degree in Biomedical Engineering, Electrical and Electronics Engineering, degree or any other relevant engineering major.
</li></ul><ul><li>Minimum 5 -6 years&rsquo; hands-on experience servicing medical or other high technology equipment.( preferred IGT and DXR equipment )
</li><li>Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
</li><li>Good command of English written and spoken in addition to local language.
</li><li>Experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment.
</li><li>Good command of MS Office programs
</li><li>No restriction for travelling.
</li></ul><div>Preferred Skills:
 
<ul><li>Troubleshooting
</li><li>Escalation Management
</li><li>Documentation &amp; Reporting
</li><li>Continuous Improvement
</li><li>Product Installation
</li><li>Product Repair &amp; Maintenance
</li><li>IT Networking
</li><li>Regulatory Requirements
</li><li>Engineering Fundamentals
</li><li>Remote Support Tools &amp; Techniques. 
</li></ul></div><div> 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
Onsite roles require full-time presence in the company&rsquo;s facilities.
 
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
this role is a field role.
 
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-FIELD</div>

Field Service Engineer

Search 10000+ Field support engineer jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 field support engineer jobs NEAR_ME

Field Support Engineer

Field Support Engineer – Radar Systems

Field Support Engineer – Radar Systems

Field Services Engineer

Field Service Engineer I - UAE NATIONAL ONLY

Field Service Engineer - Istanbul / Izmir

Field Service Engineer