field support engineer

NTT DATA

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
The Networking Service Delivery Field Support Engineer (L1) is responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.</div><div> 
Key responsibilities:<ul><li>
Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.</li><li>
Ensures that any software that is part of the solution is installed and configured according to client requirements.</li><li>
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.</li><li>
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.</li><li>
Investigates first line support calls assigned and identify the root cause of incidents and problems following knowledge articles.</li><li>
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.</li><li>
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.</li><li>
Ensures the efficient and comprehensive resolution of incidents and requests.</li><li>
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.</li><li>
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.</li><li>
Provides first line remote and onsite technical support to clients.</li><li>
Provides first line field engineering services to clients.</li><li>
Reports and escalates issues to 3rd party vendors if necessary.</li><li>
Follows the required handover procedures for shift changes to ensure service continuity.</li></ul></div><div> 
To thrive in this role, you need to have:<ul><li>
Good communicate skills, both verbal and written.</li><li>
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.</li><li>
Ability to maintain a positive outlook at work.</li><li>
Ability to work well in a pressurized environment.</li><li>
Ability to work hard and put in longer hours when it is necessary.</li><li>
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.</li><li>
Ability to adapt to changing circumstances.</li><li>
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.</li></ul></div><div> 
Academic qualifications and certifications:<ul><li>
Bachelor's degree or equivalent in Information Technology or Computing or related field.</li><li>
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.</li></ul></div><div> 
Required experience:<ul><li>
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.</li><li>
Entry level experience in technical support to clients.</li><li>
Entry level experience in diagnosis and troubleshooting.</li><li>
Entry level experience providing remote support in Networking technologies.</li><li>
Entry level experience in relevant technology.</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&amp;D.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Networking Service Delivery Field Support Engineer (L1)

Thales

<div>Location: Abu Dhabi, United Arab Emirates
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi&rsquo;s airport.
Title :Field Support Engineer: technical and operational on-site support
Location: Abu Dhabi
Job Objective :
The Technical Assistant is part of Falcon Eye on-site operational support team 
and supports customer&rsquo;s daily operations and maintenance on MINDS Falcon 
Eye system activities. He/she is also the local point of contact for UAE AF 
regarding IMINT subjects and is located full-time at customers&rsquo; premises.
Roles &amp; Responsibilities:<ul><li>
Technical and operational on-site support to the UAE AF</li><li>
Point of contact for UAE AF regarding IMINT</li><li>
TSIX representative towards UAE AF IAC team and globally DISA for MINDS related subjects (SLA, enhancements, MINDS roadmap)</li><li>
Support to UAE AF IAC on the job training</li><li>
Support to IAC and globally DISA proposal definition</li><li>
Preparation and coordination of on-site interventions</li><li>
Contribution to the promotion of MINDS among UAE by</li><li>
supporting factory teams</li><li>
performing demo when requested</li><li>
contributing to dedicated meetings with customer</li><li>
on-call duties on request to support customer</li></ul>
Work Experience Requirements:<ul><li>
IT support</li><li>
Previous experience operating/supporting operations on</li><li>
MINDS/SAIM system is a plus</li><li>
AI competencies is a plus</li><li>
Work in international environment</li><li>
Imagery knowledge</li></ul>
Qualification, Certification &amp; Educational Requirements:
Master degree in computer science or GIS or remote sensing or related 
field
Preferred Skills:
<ul><li>Good communication skills (internal &amp; external with customer)</li><li>
Proficiency in English and French (Arabic is a plus)</li><li>
High level of autonomy</li><li>
Problem solving mindset</li><li>
Troubleshooting</li><li>
Reporting efficiency</li><li>
Adaptability</li></ul>
HSE Responsibilities:<ul><li>
Ensure both your own safety and the safety of others at all times.</li><li>
Maintain an active role in achieving the objectives and adhering to the HSE Thales Policy</li><li>
Comply with local HSE laws and legislation.</li><li>
To use safety equipment (including PPE) as required and intended.</li><li>
Lead by example and actively encourage departments to look at ways to conserve water &amp; energy, minimize the generation of waste, and encourage recycling.</li><li>
Everyone within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of others. In this circumstance, such conditions must be reported immediately to their line manager and the HSE department.</li></ul>
#LI-JB1
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Field Support Engineer: technical and operational on-site support

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Sky Systems, Inc. (SkySys)

<div>
 
 
 Job Title:
 
 Field IT Support Engineer
 
 
 
 Location:
 
 OM Sohar
 
 
 
 Work Model:
 
 Onsite Dispatch Support One Visit per month
 
 
 
 
 
 
 You will be required to carry your own laptop when visiting on-site so you can connect with the team remotely for any instructions/guidelines. Are you comfortable with this requirement
 
 
 
 
 
 <ul>
 <li>
 
 Work Volume:
 
 Approximately 1 visit per month (based on call-outs)
 </li>
 <li>
 
 Notice Period:
 
 Minimum 24-hour notice for each dispatch
 </li>
 </ul>
 
 
 
 
 
 Job Overview
 
 
 
 
 Field IT Support Engineers
 
 to provide
 
 on-site technical support
 
 and
 
 smart hands assistance
 
 for IT infrastructure, desktop, and data center operations at client sites in Oman.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide on-site troubleshooting and resolution for hardware, software, and operating system issues.
 </li>
 <li>
 Install, repair, and maintain desktops, laptops, printers, and peripherals.
 </li>
 <li>
 Perform smart hands and feet support in data center environments under instruction.
 </li>
 <li>
 Support basic network activities including LAN/WAN connectivity, DNS, DHCP, VPN, and RDP troubleshooting.
 </li>
 <li>
 Conduct preventive maintenance and root cause analysis for recurring issues.
 </li>
 <li>
 Handle PC break/fix, basic administration of Windows, and optionally Mac/Linux OS.
 </li>
 <li>
 Provide peripheral and networking hardware assistance (routers, switches, racks, etc.).
 </li>
 <li>
 Maintain accurate documentation and update ticketing systems (ServiceNow, Remedy, etc.).
 </li>
 <li>
 Ensure compliance with customer security and hardware warranty policies.
 </li>
 </ul>
 
 
 
 
 
 Technical Requirements
 
 
 <ul>
 <li>
 2&ndash;3 years of strong experience in IT infrastructure field support.
 </li>
 <li>
 Hands-on experience in troubleshooting and fixing desktops, laptops, and printers.
 </li>
 <li>
 Familiarity with network concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP).
 </li>
 <li>
 Ability to lift and move computer equipment up to 50 lbs.
 </li>
 <li>
 Knowledge of problem management and repeat call analysis.
 </li>
 <li>
 Experience using ticketing tools (e.g., ServiceNow, Remedy).
 </li>
 <li>
 Preferred Certifications:
 </li>
 <li>
 CompTIA A+
 </li>
 <li>
 Associate Degree in Electronics or related field
 </li>
 <li>
 OEM certifications (Dell, Lenovo, Toshiba, HP, etc.)
 </li>
 </ul>
 
 
</div>

Field IT Support Engineer (Dispatch) Citizens Only

MetaMelon

We are hiring a 2-year experienced Field Engineer with relevant experience in the installation, troubleshooting, and maintenance of industrial machinery.Contact at: 03255555696Key Responsibilities:<ul><li>Install, configure, and test laser machinery at client sites.</li><li>Perform preventive and corrective maintenance.</li><li>Diagnose and resolve technical issues on time.</li><li>Provide customer training and support.</li><li>Coordinate with the technical team for complex issues.</li></ul>Requirements:<ul><li>Minimum 2 years of experience as a Field Engineer or similar role.</li><li>Bachelor&rsquo;s/Diploma in Electrical or Electronics</li><li>Strong troubleshooting and technical skills.</li><li>Ability to travel extensively for work.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Field Engineer for after sales

STAS INC.

<div>At STAS, we believe in the power of innovation and collaboration to transform industry. Through our equipment, we help our industrial customers improve their efficiency and their long-term impact on society. To achieve our ambition, we look for people who are passionate and aligned with our core values:<ul><li>
 Impact</li><li>
 Audacity</li><li>
 Together</li><li>
 Passion</li></ul>
The Field Service Engineer &ndash; Middle East acts as the local technical extension of STAS in the GCC region. The role is responsible for ensuring the availability, reliability and performance of STAS equipment at customer sites by delivering high quality field service, troubleshooting, commissioning and technical support. In close collaboration with the Service Manager, the Regional Sales Manager and the Middle East Service Centre, the Field Service Engineer protects STAS technical reputation, supports customer satisfaction and contributes to business growth through identification of service, parts and retrofit opportunities. 
As a Field Service Engineer &ndash; Middle East, you will be responsible for troubleshooting, commissioning and maintaining STAS equipment at aluminium smelters and casthouses across the GCC. You will act as the local technical face of STAS, working closely with the Service Manager in Canada and the Middle East Service Centre to plan interventions, provide technical expertise, train customer teams and identify opportunities for improvements, upgrades and spare parts. 
MAIN RESPONSIBILITIES
Field Service and Commissioning<ul><li>
Troubleshoot, commission, inspect, and maintain STAS equipment at GCC smelters and casthouses.</li><li>
Perform diagnostics, calibrations, and PLC/HMI programming.</li><li>
Support start-up, optimization, and stabilization after new installations or upgrades.</li><li>
Conduct customer training on equipment operation and maintenance.</li><li>
Participate in technical reviews and knowledge sharing with the global service network.</li></ul>
Planning, Coordination, and Documentation<ul><li>
Coordinate and execute planned service interventions with clear scope and preparation.</li><li>
Adapt to on-site constraints while keeping stakeholders informed.</li><li>
Prepare detailed service reports with equipment condition, actions, and recommendations.</li><li>
Maintain accurate records and CRM data.</li></ul>
Customer Interface, Commercial Support, and STAS Representation<ul><li>
Support Regional Sales Manager in technical discussions, visits, and follow-ups.</li><li>
Identify technical improvements, retrofit opportunities, and service/spare parts needs.</li><li>
Assist with spare parts logistics to minimize downtime.</li><li>
Maintain professional image, technical credibility, and clear communication.</li></ul>
Continuous Improvement and Service Offer Development<ul><li>
Participate in technical reviews and post-service debriefs.</li><li>
Contribute to improving service procedures, checklists, and documentation.</li><li>
Support testing and validation of new or upgraded STAS technologies.</li></ul> 
COMPETENCIES AND APTITUDES<ul><li>
Technical Diagnosis skills and Problem Solving ability</li><li>
Customer focus and Communication skills</li><li>
Planning, Organizational skills and task Coordination
</li><li>Documentation accuracy and System profiency</li><li>
Safety awareness and HSE Compliance</li><li>
Autonomous Field Work and Remote Collaboration</li><li>
Intercultural Awareness and GCC adaptability</li></ul> 
JOB REQUIREMENTS
Education
Bachelor&rsquo;s degree in engineering (automation, electrical, mechanical, or related field) or Post-secondary technical/vocational diploma (2&ndash;3 years) in industrial maintenance, automation, electrical, or mechanical, with solid field experience.
Technical Skills 
Strong understanding of process equipment, automation systems, instrumentation, and control logic. Ability to read and interpret electrical, automation, and mechanical drawings. Familiarity with GCC industrial safety practices and plant access requirements.
Language 
Bilingual in English and Arabic, spoken and written.
Experience 
5&ndash;10 years of field service experience on industrial equipment, preferably in aluminium smelting or casthouse operations. Proven track record in troubleshooting and commissioning automated process equipment. Experienced with industrial PLC and HMI systems (Siemens, Allen Bradley, or equivalent).</div>

Field Service Engineer – Middle East (GCC)

Renovision Automation Services Pvt. Ltd

We&rsquo;re Hiring &ndash; Desktop Support Engineer (DL1) Immediate Joiners Preferred Apply at: dixita@raspl.com Subject Line: Application for Desktop Support Engineer (DL1) &ndash; [Your Name]Job Responsibilities:<ul><li>Provide technical support and assistance to end-users for hardware and software issues.</li><li>Install, configure, and maintain desktop systems, operating systems, and applications.</li><li>Troubleshoot desktops, laptops, printers, and peripherals.</li><li>Perform regular system maintenance, diagnostics, and updates.</li><li>Assist in deployment and setup of new hardware and software.</li><li>Maintain detailed records of support requests using ticketing tools.</li><li>Collaborate with internal IT teams to resolve complex issues.</li><li>Ensure compliance with company IT and security policies.</li><li>Provide user training and guidance on IT best practices.</li><li>Manage and track inventory of IT hardware and software assets.</li><li>Participate in IT improvement projects and initiatives.</li><li>Stay updated with modern desktop support tools and technologies.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthApplication Question(s):<ul><li>What is your current ctc ?</li><li>Are you comfortable for field job/ branch visit ?</li></ul>Work Location: In person

Desktop Engineer L1 (Field support)

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