field support rep

FedEx

<div>Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas. 
Essential Functions
<ul><li>In accordance with the Linehaul plan, executes the dispatch of transportation equipment.
</li><li>Ensures Linehaul dispatch and arrival rules are followed according to defined Company procedures.
</li><li>Dispatches cargo shipments to maximize the trailer volume while meeting package delivery obligations.
</li><li>Enters dispatch events into an online system (TMS) to ensure on time delivery and pick up of trailers.
</li><li>Verifies the location of equipment in the dispatch system by completing yard inventories.
</li><li>Verifies the load/unload status of trailers by completing yard checks. Timely reports missing equipment.
</li><li>Follows and communicates safety initiatives to ensure a safety-conscious culture.
</li><li>Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident.
</li><li>Reviews and communicates Department of Transportation (DOT) roadside violations to management.
</li><li>Compiles data and provides various regular and adhoc reports to management for review and determination.
</li><li>Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
</li><li>Reviews trailer load condition reports (TLCR&rsquo;s) to ensure proper completion.
</li>Performs other duties as assigned. 
<li>
</li></ul> 
Minimum Education
<ul><li>High School Diploma or GED required. Bachelor&rsquo;s degree preferred.
</li></ul>Minimum Experience
<ul><li>Dispatch experience preferred.
</li></ul>Knowledge Skills and Abilities
<ul><li>Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
</li><li>Verbal and written communication skills necessary to communicate with various audiences. Ability to work productively in team environment and effectively implement operational processes
</li><li>Knowledge of concepts, practices, procedures and transportation regulations used in Linehaul field operations, including DOT regulations
</li><li>Software skills, including use of Microsoft Office software and web-based applications
</li>Job Conditions 
</ul> 
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Resume Required 
For details on our comprehensive benefits, click here. 
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:<ul><li>
Know Your Rights</li><li>
Pay Transparency</li><li>
Family and Medical Leave Act (FMLA)</li><li>
Employee Polygraph Protection Act</li></ul>
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services&rsquo; E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:<ul><li>
E-Verify Notice (bilingual)</li><li>
Right to Work Notice (English) / (Spanish)</li></ul></div>

Field Linehaul Support Rep

Antech Diagnostics

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
 
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
 
Work Type: Field Based
 This is a Field Based Role This is a field based role with a territory that includes Fort Myers, FL. Candidates must be based within the territory.
 
Must be Bilingual in English and Spanish
 
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
 
Job Purpose/Overview
 
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
 
Essential Duties and Responsibilities
 
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
 
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
 
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
 
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
 
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
 
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
 
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
 
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
 
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
 
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
 
Produces high quality work in a timely manner.
 
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
 
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
 
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
 
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
 
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
 
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
 
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
 
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
 
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
 
Serves as an on-site liaison between the customer and Antech.
 
Consults in the sales cycle regarding interaction/technical/workflow issues.
 
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
 
Completes other duties as assigned.
 
Education and Experience
 
BS/BA degree in related field preferred, or combination of education and industry experience
 
4+ years relevant technical experience with demonstrated success.
 
Previous veterinary medicine background preferred, and prior customer service preferred.
 
IHD diagnostics experience: collection, preparation, testing, etc.
 
Knowledge, Skills and Abilities
 
In-house diagnostics utilization, installation and training experience preferred
 
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
 
Must work well independently with minimal direction.
 
Able to determine when escalation of issues to leadership and manufacturing is necessary.
 
Intermediate knowledge of Microsoft Office Suite and other computer software required.
 
Knowledge of basic computer networks and components required
 
Must possess good interpersonal skills with a customer service-oriented attitude.
 
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
 
Proven ability to follow through and resolve issues
 
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
 
Other duties as assigned.
 
Travel
 Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
 
Working Conditions
 The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
 
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
 
About Antech
 Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
 
Benefits
 Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
 Benefits eligiblity is based on employment status.
 
Paid Time Off & Holidays
 
Medical, Dental, Vision (Multiple Plans Available)
 
Basic Life (Company Paid) & Supplemental Life
 
Short and Long Term Disability (Company Paid)
 
Flexible Spending Accounts/Health Savings Accounts
 
Paid Parental Leave
 
401(k) with company match
 
Tuition/Continuing Education Reimbursement
 
Life Assistance Program
 
Pet Care Discounts
 
Commitment to Equal Employer Opportunities
 We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
 
Note to Search Firms/Agencies
 Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Fort Myers, FL

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
 
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
 
Work Type: Field Based
 This is a Field Based Role This is a field based role with a territory that includes Richmond, VA. Candidates must be based within the territory.
 
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
 
Job Purpose/Overview
 
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
 
Essential Duties and Responsibilities
 
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
 
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
 
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
 
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
 
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
 
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
 
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
 
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
 
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
 
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
 
Produces high quality work in a timely manner.
 
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
 
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
 
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
 
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
 
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
 
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
 
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
 
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
 
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
 
Serves as an on-site liaison between the customer and Antech.
 
Consults in the sales cycle regarding interaction/technical/workflow issues.
 
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
 
Completes other duties as assigned.
 
Education and Experience
 
BS/BA degree in related field preferred, or combination of education and industry experience
 
4+ years relevant technical experience with demonstrated success.
 
Previous veterinary medicine background preferred, and prior customer service preferred.
 
IHD diagnostics experience: collection, preparation, testing, etc.
 
Knowledge, Skills and Abilities
 
In-house diagnostics utilization, installation and training experience preferred
 
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
 
Must work well independently with minimal direction.
 
Able to determine when escalation of issues to leadership and manufacturing is necessary.
 
Intermediate knowledge of Microsoft Office Suite and other computer software required.
 
Knowledge of basic computer networks and components required
 
Must possess good interpersonal skills with a customer service-oriented attitude.
 
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
 
Proven ability to follow through and resolve issues
 
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
 
Other duties as assigned.
 
Travel
 Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
 
Working Conditions
 The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
 
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
 
About Antech
 Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
 
Benefits
 Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
 Benefits eligiblity is based on employment status.
 
Paid Time Off & Holidays
 
Medical, Dental, Vision (Multiple Plans Available)
 
Basic Life (Company Paid) & Supplemental Life
 
Short and Long Term Disability (Company Paid)
 
Flexible Spending Accounts/Health Savings Accounts
 
Paid Parental Leave
 
401(k) with company match
 
Tuition/Continuing Education Reimbursement
 
Life Assistance Program
 
Pet Care Discounts
 
Commitment to Equal Employer Opportunities
 We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
 
Note to Search Firms/Agencies
 Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Richmond, VA

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
 
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
 
Work Type: Field Based
 This is a Field Based Role This is a field based role with a territory that includes Colorado Springs, CO. Candidates must be based within the territory.
 
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
 
Job Purpose/Overview
 
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
 
Essential Duties and Responsibilities
 
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
 
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
 
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
 
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
 
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
 
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
 
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
 
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
 
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
 
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
 
Produces high quality work in a timely manner.
 
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
 
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
 
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
 
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
 
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
 
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
 
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
 
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
 
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
 
Serves as an on-site liaison between the customer and Antech.
 
Consults in the sales cycle regarding interaction/technical/workflow issues.
 
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
 
Completes other duties as assigned.
 
Education and Experience
 
BS/BA degree in related field preferred, or combination of education and industry experience
 
4+ years relevant technical experience with demonstrated success.
 
Previous veterinary medicine background preferred, and prior customer service preferred.
 
IHD diagnostics experience: collection, preparation, testing, etc.
 
Knowledge, Skills and Abilities
 
In-house diagnostics utilization, installation and training experience preferred
 
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
 
Must work well independently with minimal direction.
 
Able to determine when escalation of issues to leadership and manufacturing is necessary.
 
Intermediate knowledge of Microsoft Office Suite and other computer software required.
 
Knowledge of basic computer networks and components required
 
Must possess good interpersonal skills with a customer service-oriented attitude.
 
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
 
Proven ability to follow through and resolve issues
 
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
 
Other duties as assigned.
 
Travel
 Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
 
Working Conditions
 The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
 
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
 
About Antech
 Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
 
Benefits
 Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
 Benefits eligiblity is based on employment status.
 
Paid Time Off & Holidays
 
Medical, Dental, Vision (Multiple Plans Available)
 
Basic Life (Company Paid) & Supplemental Life
 
Short and Long Term Disability (Company Paid)
 
Flexible Spending Accounts/Health Savings Accounts
 
Paid Parental Leave
 
401(k) with company match
 
Tuition/Continuing Education Reimbursement
 
Life Assistance Program
 
Pet Care Discounts
 
Commitment to Equal Employer Opportunities
 We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
 
Note to Search Firms/Agencies
 Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Colorado Springs, CO

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
 
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
 
Work Type: Field Based
 This is a Field Based Role This is a field based role with a territory that includes Lancaster, PA. Candidates must be based within the territory.
 
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
 
Job Purpose/Overview
 
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
 
Essential Duties and Responsibilities
 
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
 
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
 
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
 
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
 
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
 
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
 
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
 
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
 
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
 
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
 
Produces high quality work in a timely manner.
 
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
 
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
 
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
 
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
 
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
 
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
 
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
 
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
 
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
 
Serves as an on-site liaison between the customer and Antech.
 
Consults in the sales cycle regarding interaction/technical/workflow issues.
 
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
 
Completes other duties as assigned.
 
Education and Experience
 
BS/BA degree in related field preferred, or combination of education and industry experience
 
4+ years relevant technical experience with demonstrated success.
 
Previous veterinary medicine background preferred, and prior customer service preferred.
 
IHD diagnostics experience: collection, preparation, testing, etc.
 
Knowledge, Skills and Abilities
 
In-house diagnostics utilization, installation and training experience preferred
 
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
 
Must work well independently with minimal direction.
 
Able to determine when escalation of issues to leadership and manufacturing is necessary.
 
Intermediate knowledge of Microsoft Office Suite and other computer software required.
 
Knowledge of basic computer networks and components required
 
Must possess good interpersonal skills with a customer service-oriented attitude.
 
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
 
Proven ability to follow through and resolve issues
 
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
 
Other duties as assigned.
 
Travel
 Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
 
Working Conditions
 The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
 
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
 
About Antech
 Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
 
Benefits
 Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
 Benefits eligiblity is based on employment status.
 
Paid Time Off & Holidays
 
Medical, Dental, Vision (Multiple Plans Available)
 
Basic Life (Company Paid) & Supplemental Life
 
Short and Long Term Disability (Company Paid)
 
Flexible Spending Accounts/Health Savings Accounts
 
Paid Parental Leave
 
401(k) with company match
 
Tuition/Continuing Education Reimbursement
 
Life Assistance Program
 
Pet Care Discounts
 
Commitment to Equal Employer Opportunities
 We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
 
Note to Search Firms/Agencies
 Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Lancaster, PA

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
 
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
 
Work Type: Field Based
 This is a Field Based Role This is a field based role with a territory that includes San Antonio, TX. Candidates must be based within the territory.
 
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
 
Job Purpose/Overview
 
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
 
Essential Duties and Responsibilities
 
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
 
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
 
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
 
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
 
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
 
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
 
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
 
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
 
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
 
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
 
Produces high quality work in a timely manner.
 
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
 
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
 
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
 
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
 
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
 
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
 
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
 
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
 
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
 
Serves as an on-site liaison between the customer and Antech.
 
Consults in the sales cycle regarding interaction/technical/workflow issues.
 
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
 
Completes other duties as assigned.
 
Education and Experience
 
BS/BA degree in related field preferred, or combination of education and industry experience
 
4+ years relevant technical experience with demonstrated success.
 
Previous veterinary medicine background preferred, and prior customer service preferred.
 
IHD diagnostics experience: collection, preparation, testing, etc.
 
Knowledge, Skills and Abilities
 
In-house diagnostics utilization, installation and training experience preferred
 
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
 
Must work well independently with minimal direction.
 
Able to determine when escalation of issues to leadership and manufacturing is necessary.
 
Intermediate knowledge of Microsoft Office Suite and other computer software required.
 
Knowledge of basic computer networks and components required
 
Must possess good interpersonal skills with a customer service-oriented attitude.
 
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
 
Proven ability to follow through and resolve issues
 
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
 
Other duties as assigned.
 
Travel
 Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
 
Working Conditions
 The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
 
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
 
About Antech
 Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
 
Benefits
 Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
 Benefits eligiblity is based on employment status.
 
Paid Time Off & Holidays
 
Medical, Dental, Vision (Multiple Plans Available)
 
Basic Life (Company Paid) & Supplemental Life
 
Short and Long Term Disability (Company Paid)
 
Flexible Spending Accounts/Health Savings Accounts
 
Paid Parental Leave
 
401(k) with company match
 
Tuition/Continuing Education Reimbursement
 
Life Assistance Program
 
Pet Care Discounts
 
Commitment to Equal Employer Opportunities
 We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
 
Note to Search Firms/Agencies
 Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - San Antonio, TX

Spectrum

<div>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.<div> 
As a National Field Support Representative, you&rsquo;ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You&rsquo;ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You&rsquo;ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You&rsquo;ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.</div><div> 
What our National Field Support Representatives Enjoy Most About the Role</div><ul><li>
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems</li><li>
Solving technical issues in real-time using the latest tech tools and programs</li><li>
The fast pace! It makes the day go by quickly, and you accomplish a lot each workday</li><li>
Opportunities for growth through training, expanded education opportunities, and paths for career progression</li></ul><div>
Working Conditions 
In this role you&rsquo;ll work in a 24/7 call center environment with headset. You&rsquo;ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.</div><div> 
Required Qualifications</div><ul><li>
Education:
<ul><li>High School Diploma or equivalent</li></ul></li><li>
Technical skills:
<ul><li>MS Office and computer literate</li></ul></li><li>
Abilities:
<ul><li>Problem-solving, critical thinking, communication, adaptability, and willingness to learn</li></ul></li><li>
Schedule:
<ul><li>Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays</li></ul></li></ul><div>
Preferred Qualifications</div><ul><li>
Experience:
<ul><li>2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service</li></ul></li><li>
Education:
<ul><li>College coursework or equivalent experience in technology</li></ul></li></ul> 
<div></div>
#LI-RLW2 
TSU104 2026-71492 2026
 
 
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. 
 
 
 
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. 
 
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. 
 
Grow Your Career Here We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

National Field Support Representative

Search 10000+ Field support rep jobs near you this March. New roles added regularly across leading industries. Apply today.