field support representative

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
As a <b>National Field Support Representative</b>, you&rsquo;ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You&rsquo;ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You&rsquo;ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You&rsquo;ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.</div><div><b><br>
What our National Field Support Representatives Enjoy Most About the Role</b></div><ul><li>
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems</li><li>
Solving technical issues in real-time using the latest tech tools and programs</li><li>
The fast pace! It makes the day go by quickly, and you accomplish a lot each workday</li><li>
Opportunities for growth through training, expanded education opportunities, and paths for career progression</li></ul><div><b>
Working Conditions</b><br>
In this role you&rsquo;ll work in a 24/7 call center environment with headset. You&rsquo;ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.</div><div><b><br>
Required Qualifications</b></div><ul><li><b>
Education:</b>
<ul><li>High School Diploma or equivalent</li></ul></li><li><b>
Technical skills:</b>
<ul><li>MS Office and computer literate</li></ul></li><li><b>
Abilities:</b>
<ul><li>Problem-solving, critical thinking, communication, adaptability, and willingness to learn</li></ul></li><li><b>
Schedule:</b>
<ul><li>Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays</li></ul></li></ul><div><b>
Preferred Qualifications</b></div><ul><li><b>
Experience:</b>
<ul><li>2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service</li></ul></li><li><b>
Education:</b>
<ul><li>College coursework or equivalent experience in technology</li></ul></li></ul><br>
<div></div>
#LI-RLW2<br>
TSU104 2026-71492 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

National Field Support Representative

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><b><br>
Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.</b></div><div></div><div><br>
As a <b>National Field Support Representative</b>, you&rsquo;ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You&rsquo;ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You&rsquo;ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You&rsquo;ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.</div><div><b><br>
What our National Field Support Representatives Enjoy Most About the Role</b></div><ul><li>
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems</li><li>
Solving technical issues in real-time using the latest tech tools and programs</li><li>
The fast pace! It makes the day go by quickly, and you accomplish a lot each workday</li><li>
Opportunities for growth through training, expanded education opportunities, and paths for career progression</li></ul><div><b>
Working Conditions</b><br>
In this role you&rsquo;ll work in a 24/7 call center environment with headset. You&rsquo;ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.</div><div><b><br>
Required Qualifications</b></div><ul><li><b>
Education:</b>
<ul><li>High School Diploma or equivalent</li></ul></li><li><b>
Technical skills:</b>
<ul><li>MS Office and computer literate</li></ul></li><li><b>
Abilities:</b>
<ul><li>Problem-solving, critical thinking, communication, adaptability, and willingness to learn</li></ul></li><li><b>
Schedule:</b>
<ul><li>Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays</li></ul></li></ul><div><b>
Preferred Qualifications</b></div><ul><li><b>
Experience:</b>
<ul><li>2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service</li></ul></li><li><b>
Education:</b>
<ul><li>College coursework or equivalent experience in technology</li></ul></li></ul><br>
<div></div>
#LI-JK3<br>
TSU104 2026-70693 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Xcite Automotive

<div><p><b>Customer Field Support Representative
</b></p><p>Role based out of our Westmont Office as part of our Customer Success Team and directly manages. Support calls and emails to rapidly troubleshoot field equipment and software issues while also managing customer requests.</p><p><b>
Position Responsibilities:</b></p><ul><li>
Provides timely issue resolution to customers and field employees including but not limited to account settings, software, hardware, photo/data quality and website performance through email or over the phone.</li><li>
Performs maintenance, placement/removal of holds, and changes for all account types.</li><li>
Builds effective relationships and trust with customers and field reps by listening to their needs and educating them on how the issue will be resolved or how they can personally resolve the issue.</li><li>
Maintains knowledge of changes to products and how they impact field operations and the customer.</li><li>
Communicates software outages and workarounds as necessary.</li><li>
Work extensively in our case management system for timely resolution to any field or customer request.</li><li>
Ability to analyze and summarize trend data to focus training and retraining efforts, providing feedback to National Field Operations Manager.</li><li>
Proactively manage all inbound Support calls and voicemails, ensuring a customer or field rep is given a timely response they should expect to receive.</li><li>
Performs other related duties as assigned by management.</li></ul><p><b><br>
Essential Knowledge, Skills and Abilities:</b></p><ul><li>
Excellent verbal and written communication skills with a focus on problem solving.</li><li>
Ability to calmly react to frustrated field reps and customers exhibiting empathy for their issues while working to resolve them.</li><li>
Strong organizational skills; able to manage priorities and workflow.</li><li>
Ability to effectively communicate with people at all levels and from various backgrounds.</li><li>
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.</li><li>
Ability to lead calls and participate in calls as a subject matter expert.</li><li>
Quick learner able to learn all platforms, interfaces and systems Xcite operates while executing within our case management system.</li><li>
Working knowledge of cameras, printers, phone apps and online interfaces.</li><li>
Proficient in full Office Suite (Word, Excel, PPT etc).</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
1-2 years of CRM Software experience.</li><li>
Advanced personal computer skills including electronic mail, word processing, spreadsheet, graphics. A thorough understanding of web-based tools and navigating the world wide web.</li><li>
Experience troubleshooting technical issues, identifying a solution as well as walking employees through the solution.</li><li>
Xcite Advertising is committed to maintaining a drug free workplace.</li></ul><p><b><br>
Physical Demands and Work Environment:
</b><br>
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b><br>
Physical Demands:
</b></p><ul><li>While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear.
</li><li>Employee must occasionally lift and/or move up to 50 pounds.</li><li>
Physical activity level: Heavy physical activity performing strenuous day activities of a primarily productive/technical nature.</li></ul><p><b>
Working Environment:</b></p><p>
Outdoors and indoor warehouse environment with adequate ventilation. Work near moving mechanical parts 1/3 to 2/3 of the time. Over 2/3 of the time exposure to fumes or airborne particles and outdoor weather conditions.</p></div>

Customer Field Support Representative

Canon Business Process Services

<div>Overview:
<div>
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).</div><div>
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.</div>
Responsibilities:
<h3 class="jobSectionHeader"><b>CUSTOMER SERVICE</b></h3><ul><li>Ensures total customer (internal &amp; external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.</li></ul><h3 class="jobSectionHeader"><b>
MAIL/PACKAGES/POUCHES</b></h3><ul><li>Receive, sort, and deliver all incoming mail &amp; packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
</li><li>Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).</li><li>Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.</li><li>Log outgoing and incoming items as required and review for accuracy/completeness.</li><li>In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.</li></ul><h3 class="jobSectionHeader"><b>
SUPPLIES/COPYING/FAXING/ADMINISTRATION</b></h3><ul><li>Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).</li><li>Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.</li><li>Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.</li><li>May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.</li><li>Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.</li><li>Perform other administrative duties from inserting, copying and photocopying to faxing as needed.</li><li>Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.</li></ul><div></div><p><b><br>
May possibly perform any of the following functions at the direction of the Site Manager:</b></p><ul><li>Set up and maintain client&rsquo;s kitchen areas and conference rooms, order food and make coffee.</li><li>Provide reception work such as answering telephones, taking messages and greeting visitors.</li><li>Move boxes, supplies or furniture; replace light bulbs.</li><li>May be requested to perform document scanning.</li><li>Prepare outgoing items for shipping.</li><li>Additional responsibilities that other employees at that site do not perform.</li></ul><div>
May prepare reports in order to measure productivity and prepare billing charges.</div><br>
<div></div>
Qualifications:<br>
<div></div><ul><li>
High school diploma or equivalent</li><li>
1-3 years&rsquo; experience working in a mailroom or professional office environment.</li><li>
Capable of performing the basic job functions under general direction.</li><li>
Basic knowledge of metering, weighting, logging and other shipping procedures.</li><li>
Basic computer skills required.</li><li>
Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.</li><li>
General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.</li><li>
Contacts may occasionally be outside own department.
</li><li>Contacts involve the exchange of information or data requiring some explanation or interpretation.
</li><li>Excellent customer service, professional attitude and appearance are a must</li><li>
Ability to work overtime &amp; meet deadlines</li>
Adherence and support of CBPS Core Values: Focusing on Results &amp; Customers, Be Innovative and Quality Driven and Performing Ethically.<br>
<li>
</li></ul><div></div><p><b>PHYSICAL DEMANDS/ WORKING CONDITIONS</b></p><ul><li>
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.</li><li>
May lift and/or move up to 50lbs.</li><li>
Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested</li><li>
Good organizational skills</li></ul><p><b>
What We Offer:</b></p><div>
Competitive pay &amp; benefits!</div><div>
Comprehensive training and development programs that prepare employees to advance from within.</div><div>
A company focused on creating a positive work and client environment.</div><div>
Employee discounts on entertainment, products, and services nationwide!</div><div></div><div><b><i><br>
Come Join Our Team!</i></b></div></div>

Field Support Representative I, II, III

Acuity Insurance

<div><p>Acuity is seeking a Field Claims Representative to investigate, record facts, preserve evidence, determine coverage. The representative evaluates liability, exposure, subrogation potential and arrange for the disposition of claims through settlement or denial, including litigation. In this role, duties and responsibilities are to be carried out in the field and in person with a high level of frequency.</p>
<p><b>
Candidates must be located in, or willing to relocate to or around, the Northern Atlanta Metro area for this opportunity.</b></p>
<p>
ESSENTIAL FUNCTIONS:</p>
<ul>
<li>Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.</li>
<li>Completes a thorough investigation to determine coverage, assess liability and evaluate damages.</li>
<li>Conducts investigations and provides customer follow-up in person.</li>
<li>Evaluates, revises or recommends reserve changes.</li>
<li>Inspects and determines property damage.</li>
<li>Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.
</li><li>Identifies and pursues all subrogation opportunities.</li>
<li>Employs customer service concepts and requirements.</li>
<li>Identifies potentially fraudulent claims and promptly refers them to the SIU.</li>
<li>Maintains a sense of urgency while implementing proactive claim handling plans and procedures.</li>
<li>Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.</li>
<li>Handles all claims as assigned, including claims in other districts as requested.</li>
<li>Maintains positive attitude.</li>
<li>Always represents the Company in a professional manner.</li>
<li>Maintains company property in good working order, requests new equipment and secures authorization for repairs.</li>
<li>Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds.</li>
<li>Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.</li>
<li>Must have a valid driver&rsquo;s license and an acceptable motor vehicle record to operate a corporate vehicle.</li>
<li>Regular and predictable attendance.
</li><li>Performs other duties as assigned.</li>
</ul>
<p></p><p>EDUCATION:</p>
<p>
College degree or equivalent.</p>
<p>
EXPERIENCE:</p>
<p>
Minimum 5 yrs of Multi line claim adjusting, preferably in the field.</p>
<p>
OTHER QUALIFICATIONS:</p>
<ul>
<li>Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.</li>
<li>Good written and verbal communication skills.</li>
<li>Organizational and time management skills.</li>
<li>Basic understanding of state statutes and case laws.</li>
<li>Customer service oriented.</li>
<li>Efficient use of laptop and associated software, including e-mail and word processing.</li>
<li>Work independently.</li>
</ul>
<p>*Acuity does not sponsor applicants for U.S. work authorization.*</p>
<p><i>
This job is classified as exempt.</i></p>
<p>
The salary range for this position is $75,000 - $150,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant&rsquo;s education, experience, knowledge, skills, and abilities.</p>
<p><i>
For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.</i></p>
<p><i>
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.</i></p>
<p><i>
If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at </i><i>careers@acuity.com</i><i>. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.</i></p></div>

Field Claims Representative - Georgia (North Atlanta Metro)

The Home Depot

<div>
 113825BR
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Purpose:
  <br/>
  <br/>
 </strong>
 Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
</div>


Store Support

<div>
 113856BR
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Purpose:
  <br/>
  <br/>
 </strong>
 Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
</div>


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National Field Support Representative

National Field Support Representative

Customer Field Support Representative

Field Support Representative I, II, III

Field Claims Representative - Georgia (North Atlanta Metro)

Store Support

Store Support