field support specialist

Oracle

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
 /p&gt;
<ul>
 <li>About the candidate: Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) Experience with data center M&amp;E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a mission critical operations environment The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations. Ability to speak confidently and to communicate clearly in a virtual environment Strong adherence to processes and be a Process Champion Good communication skills (oral &amp; written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual Highly service-oriented, reliable, responsible, self-motivated Good English command /li&gt;
</li></ul>
 br&gt; Required Data Center experience: 
 br&gt;Basic knowledge of data center design, including electrical and cooling plant &amp; operation thereof Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.) Rack, stack equipment including commissioning of new racks Strong structured cabling skills on fiber &amp; copper (e.g. looming, term &amp; test)
 br&gt; Required systems &amp; hardware expertise: br&gt;Systems administration (Linux and/or Windows Servers) Hardware repair, diagnosis &amp; break / fix Networking fundamentals (DNS, TCP/IP, basic troubleshooting) IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Base Operating System Installs and configuration Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc. br&gt;
 
<ul>
 <li>Role Responsibilities and Requirements:</li>
</ul>
 br&gt;Act HW as support expert liaison to other technical teams &amp; non-technical teams (e.g. networking, compute, compliance, business operations) Understand internal customer problem and provide technical solution in timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware System board level repair and fault diagnosis to SLAs Planning and commissioning new rack positions Involvement with the design and commissioning of new whitespaces Structured cabling installation is a significant part of this position Keep up with the latest technologies and apply them appropriately Adherence to defined Health &amp; Safety processes at all times Working as part of a multi-disciplinary team without friction Additional on premise work at customer locations maybe required 
 /p&gt;
<ul>
 <li>Required Skills</li>
</ul>

Customer Service, Good Communication Skills, IT infrastructure, Linux Server, Hardware Technical Support, Troubleshooting

Field Support Specialist 3

TriWest Healthcare Alliance

<div><div><div><h2 class="jobSectionHeader">Profile</h2><div> 
<div><div>
</div>This is a hybrid position with work at home and onsite, supporting the Scott AFB in Illinois. 
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. 
Veterans, Reservists, Guardsmen and military family members are encouraged to apply! 
Job Summary
This position resides within the Military &amp; Veteran Services (MVS) division and is assigned to support the internal staff of military treatment facilities (MTFs). The incumbent will also work closely with MTF staff to support TRICARE beneficiaries and provide non-clinical support for patient referrals and authorizations; outreach to network providers as necessary; and to facilitate the support of applicable TriWest departments for resolving network gaps, provider and contract concerns, customer service requests, and discharge coordination for patients from network and non-network facilities. Additionally, the incumbent will provide TRICARE educational briefings upon request and assist the Regional Director and other applicable MVS staff with support for the MTF(s) contingency exercises or actual contingency scenarios. This position will report to the MVS Regional Director. Dependent on location, the incumbent may be required to travel to multiple MTFs, or regional TriWest hubs. 
Education &amp; Experience<div>
Required: 
 
<ul><li>High School Diploma or General Education Diploma (GED).</li><li>US. Citizenship</li><li>Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.</li><li>2 or more years of experience in working with the TRICARE Program in customer service and administrative support to clinical operations and providers services or equivalent roles.</li><li>Demonstrated success working in a highly matrixed organizational environment.</li></ul></div><div>
Preferred: 
 
<ul><li>Bachelor&rsquo;s Degree in a health related studies (Health Administration, Health Policy, Public Health, Public Administration or Communications).</li><li>Experience as a TRICARE Beneficiary Counseling and Assistance Coordinator (BCAC).</li><li>Experience working in MTF TRICARE business operations.</li></ul></div> 
Key Responsibilities<ul><li>Develops and maintains a clear understanding of TriWest&rsquo;s contracted responsibilities and performance requirements related to support of the MTFs and their beneficiaries.</li><li>Serves as the designated onsite/on call TriWest point of contact for the MTF staff regarding any of a continuum of issues relating to enrollment, referrals and authorizations, issues with network providers, and any other related matters.</li><li>Utilizing the TriWest customer relationship management system (CRM), will refer all identified issues to the appropriate TriWest corporate division for follow up and resolution according to MVS operating procedures. Urgent matters will be reported via phone to the applicable Director/department as well as via the CRM system.</li><li>Monitors issues referred to them for trends or opportunities to improve TriWest&rsquo;s services and identify root causes of frequently recurring matters referred to them, keeping the Regional Director and associated MVS team members informed in accordance with MVS policies and procedures.</li><li>Review and facilitate resolution of referral and authorization issues and trends, analyzing them for root causes and work with the MTF staff to identify and implement corrective strategies.</li></ul><div><ul><li> 
Provides TRICARE information/education briefings for meetings with MTF staff, providers, medical staff and beneficiary groups and provides accurate explanations of the various TRICARE health plans and their policies relating to them.</li><li>Performs on-site and virtual outreach activities for military installation community and beneficiary groups such as Family Readiness Groups, Retiree Associations, and Installation New-comers Orientation, and provides educational briefings on such matters as transferring TRICARE enrollment, PCM selection, and other interest areas for new people to the community.</li><li>Documents and records performance of educational briefings provided for input to contract performance reporting in accordance with MVS policy and procedures.</li><li>Works in partnership with the MTF staff to identify and develop opportunities, within job scope, for greater MTF optimization in support of Defense Health Agency (DHA) Network goals.</li></ul></div><div>
.: 
Responds to and assists MTF staff, the Regional Director, and other involved MVS team members with contingency planning for MTF contingency exercises or actual contingency scenarios in support of the MTF and TriWest contracted network providers as needed. 
<ul><li>Maintains up-to-date knowledge of the Managed Care Support Contract, contract changes, the TRICARE Operations Manual (TOM), and TriWest policies and procedures applicable to this position.</li><li>Maintains proficiency in the use of TriWest&rsquo;s customer relationship management (CRM) system and ensures it is used to record and report all applicable customer service transactions and the reporting of identified issues to other TriWest corporate departments for resolution.</li><li>Inputs potential quality of care or safety issues in to CRM and reports them to the Regional Director and applicable TriWest departments in accordance with MVS policy and procedures.</li><li>Consistently meets productivity and performance metrics determined by TriWest and MVS policy and procedures.</li><li>Performs other duties as assigned.</li><li>Regular and reliable attendance is required.</li></ul></div> 
Competencies
Commitment to Task: Ability to conform to established policies and procedures; exhibits high motivation.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Working knowledge of medical terminology and the authorization and referral process; Advanced telephone customer service and analysis skills; Proficient with data entry into on-line systems; Ability to cope in a fast-paced production environment and to effectively utilize multiple systems to perform function. 
Working Conditions<div>
Working Conditions: 
 
<ul><li>Working conditions will vary and depend on the needs of the region the incumbent is supporting. This includes: Remote work with travel to MTFs and TriWest hubs, assignment to a specific MTF or a hybrid position with work from home and work within MTFs or hubs.</li><li>Frequent travel is expected.</li><li>Maintains availability to be reached by MTF staff or other TriWest team members via phone during normal working hours.</li><li>Extensive computer and telephone work.</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Company Overview</h2><div> 
<div><div>
</div>Taking Care of Our Nation&rsquo;s Heroes.
It&rsquo;s Who We Are. It&rsquo;s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We&rsquo;re On a Mission to Serve&reg;!
Our job is to make sure that America&rsquo;s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we&rsquo;ve proudly been on that important mission since 1996. 

</div></div></div></div><div><div><h2 class="jobSectionHeader">
Benefits</h2><div> 
<div><div>
</div>We&rsquo;re more than just a health care company. We&rsquo;re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:<ul><li>
Medical, Dental and Vision Coverage</li><li>
Paid time off</li><li>
401(k) Retirement Savings Plan (with matching)</li><li>
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance</li><li>
Tuition reimbursement</li><li>
Paid volunteer time</li></ul>
TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $71,000 to $79,000 per year.
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Equal Employment Opportunity</h2><div> 
<div><div>
</div>TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.</div></div></div></div></div>

Field Support Specialist

Siemens Energy

<div>A Snapshot of your day
As Field Operations Support Specialist, you support the Project Installation &amp; Commissioning Manager (Project-ICM) Team, with all activities related to Manpower mobilization/demobilization required for Installation and Commissioning activities of multiple projects within Region Middle East.
As such you build up a strong Alliance with the internal Siemens Energy Field Service organization, External 3rd party manpower suppliers and with the different Client Site teams.
You will be part of the Installation &amp; Commissioning Team located for the Region Middle East in our Dammam facility in Saudi Arabia.
How You Will Make an Impact<ul>
<li>You make yourself familiar and follow Project specific Safety regulations that must be adhered to on the project site. (Contractual regulations, HSE-guidelines, First Aid facilities, etc.)
</li><li>You safeguard that for each mobilization all local required certifications and permits are in place to commence the full scope of work to be carried out.
</li><li>You support the Project-ICM&rsquo;s in their daily work with activities such as brief-de-brief coordination, maintain the Formal Site Client interface regarding Manpower, maintain the Manpower Requests towards the Field Service Organization, monitor the Manpower assignments and travel arrangements, Collect the Daily/Weekly reports and Timesheets.
</li><li>Support where required the Field Service organization with Visa, Work-permit and Travel Arrangements (Invitation Letter, Travel and Accommodation Recommendations, advice in local travel arrangements in case of regional/in-country travel restrictions etc.)
</li></ul>What You Bring<ul>
<li>Shown track record of minimum one (1) year in a similar role.
</li><li>Handle personnel documentation with confidentiality, including restricted CVs, passport copies, and medical records.
</li><li>Experience in additional (safety) training requirements as per client and region requirement (H2S, IF+)
</li><li>Familiar with latest On- and Off-shore Project Site Access and Admission Compliance regulations and certification (OPITO-BOER, CA-EDBA, H2S, MIST, CSE, OPITO- Bosiet or T-Bosiet).
</li><li>Proven Strong Team player skills with Cross regional teams involved.
</li><li>Verbal and written communication in English, fluent in the local regional language (would be an advantage).</li>
</ul>
About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits<ul>
<li>Opportunities to work with a global team
</li><li>Opportunities to work on and lead a variety of innovative projects
</li><li>Medical benefits
</li><li>Remote/Flexible work
</li><li>Access to a variety of employee resource groups
</li><li>Competitive Salary Package</li>
</ul>
https://jobs.siemens-energy.com/jobs
The job posting will remain open for applications for 14 days from the posting date.
#LI-JT1</div>

Field Operations Support Specialist

Canon

About the Role: Provides comprehensive training, technical seminars and field ride-withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical training to field service employees on all existing and future contracted products sold by Canon USA. This includes all Canon Enterprise and Production Technology Solutions products as well as any third party identified products (i.e. HP, Fiery, etc.). In addition, the Field Support Solutions Specialist will actively provide On the Job Training through ride-withs in support of the current Service Standards, Spares Standards and Dispatch Standards. Your Impact: - Performs Technical/Non-technical seminars/OJT training sessions in the field. The seminars/OJT sessions will be conducted to help improve the KPI's of the technicians and branch performance. - Assists with the deployment, roll-out and implementation of major account installs during peak time periods. - Participates and contributes in the technical information sessions. - Creates, updates and distributes technical seminar contents and OJT reports to target individuals and branches. About You: The Skills & Expertise You Bring: Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Degree in related field preffered. - Strong communication, presentation, and organizational skills. - Knowledge of PC and/or Mac applications. - Experience working with end users in a support and/or training capacity is desirable. - Canon Technical Training Course Certifications for products related to the iRADV/IR /IRC/IP/CLC product line. - Technical proficiency with Canon or equivalent office imaging industry. We are providing the anticipated base salary range for this role: $54,460-81,550 annually. Company Overview: About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
 
Who We Are
 
Where Talent Fosters Innovation.
 
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
 
What We Offer
 
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
 
And Even More Perks!
 
<ul>
<li>Employee referral bonus</li>
<li>Employee discounts</li>
<li>“Dress for Your Day” attire program (casual is welcome, based on your job function)</li>
<li>Volunteer opportunities to give back to our local community</li>
<li>Swag! A Canon welcome kit and official merch you can’t get anywhere else</li>
</ul>
†Based on weekly patent counts issued by United States Patent and Trademark Office.
 All referenced product names, and other marks, are trademarks of their respective owners.
 
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
 
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
 
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
 
#CUSA
 Workstyle Description: Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags: #li-rb1 #pm19

Specialist, Field Support Sol- Trainer

ALSTOM

<div>Req ID:499295 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Your future role
Take on a new challenge and apply your technical and problem-solving expertise in a new cutting-edge field. You&rsquo;ll work alongside dedicated, innovative, and collaborative teammates. You'll be instrumental in ensuring the reliability and efficiency of our Diesel locomotives by providing top-tier field support. Day-to-day, you&rsquo;ll work closely with teams across the business (including maintenance, operations, and quality assurance), tackling technical challenges and ensuring adherence to quality, cost, and delivery commitments, and much more.
We&rsquo;ll look to you for:
<ul><li>Contributing to continuous improvement initiatives to enhance maintenance procedures and outcomes,</li>
<li>Providing technical support and guidance on maintenance operations for Diesel locomotives,</li>
<li>Ensuring compliance with all safety, quality, and regulatory standards during field support activities,</li>
<li>Collaborating with the Engineering Manager to plan and prioritize maintenance tasks,</li>
<li>Diagnosing complex technical issues and proposing effective solutions,</li>
<li>Liaising with clients to understand their needs and ensuring customer satisfaction,</li>
<li>Preparing and presenting detailed reports on field activities and project progress,</li>
<li>Training and mentoring junior staff in maintenance best practices and company standards,</li>
<li>Managing spare parts inventory and ensuring the availability of necessary resources for maintenance tasks</li></ul> 
 
All about you
We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul><li>Degree in Mechanical, Electrical, or Industrial Engineering,</li>
<li>Experience or understanding of diesel locomotive maintenance and field support,</li>
<li>Knowledge of engineering principles and best practices in the railway industry,</li>
<li>Familiarity with quality, cost, and delivery (QCD) frameworks,</li>
<li>Resilience and adaptability in a dynamic work environment,</li>
<li>Continuous learning mindset to keep up with industry advancements,</li>
<li>Ability to work effectively in a team and independently,</li>
<li>Strong organizational and project management skills</li>
</ul>
Things you&rsquo;ll enjoy
Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul><li>Progress towards becoming a leader in the field of engineering support services,</li>
<li>Steer your career in whatever direction you choose across functions and countries,</li>
<li>Collaborate with transverse teams and helpful colleagues</li></ul> 

You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you! 

Important to note
As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Project Manager, Quality Assurance, Technical Support, Technology</div>

Field Support Engineer

ABC Legal Services

<div>About ABC Legal:

ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. &quot;Bigger picture&quot; communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina.

Key Responsibilities:
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English</li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>7 Paid holidays</li>
<li>4 floating holidays</li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00 per hour

Schedule: Full-time, Monday through Friday</div>

Court Support Specialist

<div>About ABC:

ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. &quot;Bigger picture&quot; communications involve contacting courts for general updates and statuses as courts operations. This position is remote but must be located in Puerto Rico.

Key Responsibilities:
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English</li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
Starting Pay: $12.00 to $14.00 per hour

Schedule: Full-time, Monday through Friday, 8am to 4:30pm CST</div>

Search 10000+ Field support specialist jobs near you this November. New roles added regularly across leading industries. Apply today.

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