field support specialist

Antech Diagnostics

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
<br><br>
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
<br><br>
<b>Work Type:</b> Field Based
<br>This is a Field Based Role This is a field based role with a territory that includes Knoxville, TN. Candidates must be based within the territory.
<br><br>
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
<br><br>
Job Purpose/Overview
<br><br>
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
<br><br>
Essential Duties and Responsibilities
<br><br>
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
<br><br>
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
<br><br>
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
<br><br>
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
<br><br>
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
<br><br>
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
<br><br>
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
<br><br>
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
<br><br>
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
<br><br>
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Produces high quality work in a timely manner.
<br><br>
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
<br><br>
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
<br><br>
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
<br><br>
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
<br><br>
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
<br><br>
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
<br><br>
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
<br><br>
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
<br><br>
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
<br><br>
Serves as an on-site liaison between the customer and Antech.
<br><br>
Consults in the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
<br><br>
Completes other duties as assigned.
<br><br>
Education and Experience
<br><br>
BS/BA degree in related field preferred, or combination of education and industry experience
<br><br>
4+ years relevant technical experience with demonstrated success.
<br><br>
Previous veterinary medicine background preferred, and prior customer service preferred.
<br><br>
<b>IHD diagnostics experience:</b> collection, preparation, testing, etc.
<br><br>
Knowledge, Skills and Abilities
<br><br>
In-house diagnostics utilization, installation and training experience preferred
<br><br>
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
<br><br>
Must work well independently with minimal direction.
<br><br>
Able to determine when escalation of issues to leadership and manufacturing is necessary.
<br><br>
Intermediate knowledge of Microsoft Office Suite and other computer software required.
<br><br>
Knowledge of basic computer networks and components required
<br><br>
Must possess good interpersonal skills with a customer service-oriented attitude.
<br><br>
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
<br><br>
Proven ability to follow through and resolve issues
<br><br>
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
<br><br>
Other duties as assigned.
<br><br>
Travel
<br>Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
<br><br>
Working Conditions
<br>The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
<br><br>
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
<br><br>
About Antech
<br>Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
<br><br>
Benefits
<br>Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
<br>Benefits eligiblity is based on employment status.
<br><br>
Paid Time Off & Holidays
<br><br>
Medical, Dental, Vision (Multiple Plans Available)
<br><br>
Basic Life (Company Paid) & Supplemental Life
<br><br>
Short and Long Term Disability (Company Paid)
<br><br>
Flexible Spending Accounts/Health Savings Accounts
<br><br>
Paid Parental Leave
<br><br>
401(k) with company match
<br><br>
Tuition/Continuing Education Reimbursement
<br><br>
Life Assistance Program
<br><br>
Pet Care Discounts
<br><br>
Commitment to Equal Employer Opportunities
<br>We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
<br><br>
Note to Search Firms/Agencies
<br>Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Knoxville, TN

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
<br><br>
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
<br><br>
<b>Work Type:</b> Field Based
<br>This is a Field Based Role This is a field based role with a territory that includes Richmond, VA. Candidates must be based within the territory.
<br><br>
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
<br><br>
Job Purpose/Overview
<br><br>
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
<br><br>
Essential Duties and Responsibilities
<br><br>
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
<br><br>
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
<br><br>
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
<br><br>
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
<br><br>
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
<br><br>
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
<br><br>
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
<br><br>
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
<br><br>
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
<br><br>
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Produces high quality work in a timely manner.
<br><br>
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
<br><br>
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
<br><br>
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
<br><br>
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
<br><br>
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
<br><br>
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
<br><br>
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
<br><br>
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
<br><br>
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
<br><br>
Serves as an on-site liaison between the customer and Antech.
<br><br>
Consults in the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
<br><br>
Completes other duties as assigned.
<br><br>
Education and Experience
<br><br>
BS/BA degree in related field preferred, or combination of education and industry experience
<br><br>
4+ years relevant technical experience with demonstrated success.
<br><br>
Previous veterinary medicine background preferred, and prior customer service preferred.
<br><br>
<b>IHD diagnostics experience:</b> collection, preparation, testing, etc.
<br><br>
Knowledge, Skills and Abilities
<br><br>
In-house diagnostics utilization, installation and training experience preferred
<br><br>
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
<br><br>
Must work well independently with minimal direction.
<br><br>
Able to determine when escalation of issues to leadership and manufacturing is necessary.
<br><br>
Intermediate knowledge of Microsoft Office Suite and other computer software required.
<br><br>
Knowledge of basic computer networks and components required
<br><br>
Must possess good interpersonal skills with a customer service-oriented attitude.
<br><br>
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
<br><br>
Proven ability to follow through and resolve issues
<br><br>
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
<br><br>
Other duties as assigned.
<br><br>
Travel
<br>Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
<br><br>
Working Conditions
<br>The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
<br><br>
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
<br><br>
About Antech
<br>Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
<br><br>
Benefits
<br>Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
<br>Benefits eligiblity is based on employment status.
<br><br>
Paid Time Off & Holidays
<br><br>
Medical, Dental, Vision (Multiple Plans Available)
<br><br>
Basic Life (Company Paid) & Supplemental Life
<br><br>
Short and Long Term Disability (Company Paid)
<br><br>
Flexible Spending Accounts/Health Savings Accounts
<br><br>
Paid Parental Leave
<br><br>
401(k) with company match
<br><br>
Tuition/Continuing Education Reimbursement
<br><br>
Life Assistance Program
<br><br>
Pet Care Discounts
<br><br>
Commitment to Equal Employer Opportunities
<br>We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
<br><br>
Note to Search Firms/Agencies
<br>Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Richmond, VA

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
<br><br>
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
<br><br>
<b>Work Type:</b> Field Based
<br>This is a Field Based Role This is a field based role with a territory that includes Lancaster, PA. Candidates must be based within the territory.
<br><br>
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
<br><br>
Job Purpose/Overview
<br><br>
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
<br><br>
Essential Duties and Responsibilities
<br><br>
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
<br><br>
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
<br><br>
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
<br><br>
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
<br><br>
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
<br><br>
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
<br><br>
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
<br><br>
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
<br><br>
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
<br><br>
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Produces high quality work in a timely manner.
<br><br>
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
<br><br>
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
<br><br>
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
<br><br>
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
<br><br>
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
<br><br>
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
<br><br>
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
<br><br>
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
<br><br>
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
<br><br>
Serves as an on-site liaison between the customer and Antech.
<br><br>
Consults in the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
<br><br>
Completes other duties as assigned.
<br><br>
Education and Experience
<br><br>
BS/BA degree in related field preferred, or combination of education and industry experience
<br><br>
4+ years relevant technical experience with demonstrated success.
<br><br>
Previous veterinary medicine background preferred, and prior customer service preferred.
<br><br>
<b>IHD diagnostics experience:</b> collection, preparation, testing, etc.
<br><br>
Knowledge, Skills and Abilities
<br><br>
In-house diagnostics utilization, installation and training experience preferred
<br><br>
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
<br><br>
Must work well independently with minimal direction.
<br><br>
Able to determine when escalation of issues to leadership and manufacturing is necessary.
<br><br>
Intermediate knowledge of Microsoft Office Suite and other computer software required.
<br><br>
Knowledge of basic computer networks and components required
<br><br>
Must possess good interpersonal skills with a customer service-oriented attitude.
<br><br>
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
<br><br>
Proven ability to follow through and resolve issues
<br><br>
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
<br><br>
Other duties as assigned.
<br><br>
Travel
<br>Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
<br><br>
Working Conditions
<br>The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
<br><br>
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
<br><br>
About Antech
<br>Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
<br><br>
Benefits
<br>Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
<br>Benefits eligiblity is based on employment status.
<br><br>
Paid Time Off & Holidays
<br><br>
Medical, Dental, Vision (Multiple Plans Available)
<br><br>
Basic Life (Company Paid) & Supplemental Life
<br><br>
Short and Long Term Disability (Company Paid)
<br><br>
Flexible Spending Accounts/Health Savings Accounts
<br><br>
Paid Parental Leave
<br><br>
401(k) with company match
<br><br>
Tuition/Continuing Education Reimbursement
<br><br>
Life Assistance Program
<br><br>
Pet Care Discounts
<br><br>
Commitment to Equal Employer Opportunities
<br>We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
<br><br>
Note to Search Firms/Agencies
<br>Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Lancaster, PA

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
<br><br>
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
<br><br>
<b>Work Type:</b> Field Based
<br>This is a Field Based Role This is a field based role with a territory that includes Fort Myers, FL. Candidates must be based within the territory.
<br><br>
Must be Bilingual in English and Spanish
<br><br>
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
<br><br>
Job Purpose/Overview
<br><br>
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
<br><br>
Essential Duties and Responsibilities
<br><br>
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
<br><br>
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
<br><br>
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
<br><br>
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
<br><br>
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
<br><br>
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
<br><br>
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
<br><br>
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
<br><br>
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
<br><br>
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Produces high quality work in a timely manner.
<br><br>
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
<br><br>
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
<br><br>
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
<br><br>
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
<br><br>
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
<br><br>
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
<br><br>
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
<br><br>
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
<br><br>
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
<br><br>
Serves as an on-site liaison between the customer and Antech.
<br><br>
Consults in the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
<br><br>
Completes other duties as assigned.
<br><br>
Education and Experience
<br><br>
BS/BA degree in related field preferred, or combination of education and industry experience
<br><br>
4+ years relevant technical experience with demonstrated success.
<br><br>
Previous veterinary medicine background preferred, and prior customer service preferred.
<br><br>
<b>IHD diagnostics experience:</b> collection, preparation, testing, etc.
<br><br>
Knowledge, Skills and Abilities
<br><br>
In-house diagnostics utilization, installation and training experience preferred
<br><br>
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
<br><br>
Must work well independently with minimal direction.
<br><br>
Able to determine when escalation of issues to leadership and manufacturing is necessary.
<br><br>
Intermediate knowledge of Microsoft Office Suite and other computer software required.
<br><br>
Knowledge of basic computer networks and components required
<br><br>
Must possess good interpersonal skills with a customer service-oriented attitude.
<br><br>
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
<br><br>
Proven ability to follow through and resolve issues
<br><br>
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
<br><br>
Other duties as assigned.
<br><br>
Travel
<br>Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
<br><br>
Working Conditions
<br>The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
<br><br>
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
<br><br>
About Antech
<br>Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
<br><br>
Benefits
<br>Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
<br>Benefits eligiblity is based on employment status.
<br><br>
Paid Time Off & Holidays
<br><br>
Medical, Dental, Vision (Multiple Plans Available)
<br><br>
Basic Life (Company Paid) & Supplemental Life
<br><br>
Short and Long Term Disability (Company Paid)
<br><br>
Flexible Spending Accounts/Health Savings Accounts
<br><br>
Paid Parental Leave
<br><br>
401(k) with company match
<br><br>
Tuition/Continuing Education Reimbursement
<br><br>
Life Assistance Program
<br><br>
Pet Care Discounts
<br><br>
Commitment to Equal Employer Opportunities
<br>We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
<br><br>
Note to Search Firms/Agencies
<br>Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Fort Myers, FL

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
<br><br>
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
<br><br>
<b>Work Type:</b> Field Based
<br>This is a Field Based Role This is a field based role with a territory that includes Colorado Springs, CO. Candidates must be based within the territory.
<br><br>
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
<br><br>
Job Purpose/Overview
<br><br>
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
<br><br>
Essential Duties and Responsibilities
<br><br>
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
<br><br>
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
<br><br>
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
<br><br>
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
<br><br>
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
<br><br>
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
<br><br>
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
<br><br>
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
<br><br>
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
<br><br>
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Produces high quality work in a timely manner.
<br><br>
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
<br><br>
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
<br><br>
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
<br><br>
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
<br><br>
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
<br><br>
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
<br><br>
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
<br><br>
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
<br><br>
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
<br><br>
Serves as an on-site liaison between the customer and Antech.
<br><br>
Consults in the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
<br><br>
Completes other duties as assigned.
<br><br>
Education and Experience
<br><br>
BS/BA degree in related field preferred, or combination of education and industry experience
<br><br>
4+ years relevant technical experience with demonstrated success.
<br><br>
Previous veterinary medicine background preferred, and prior customer service preferred.
<br><br>
<b>IHD diagnostics experience:</b> collection, preparation, testing, etc.
<br><br>
Knowledge, Skills and Abilities
<br><br>
In-house diagnostics utilization, installation and training experience preferred
<br><br>
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
<br><br>
Must work well independently with minimal direction.
<br><br>
Able to determine when escalation of issues to leadership and manufacturing is necessary.
<br><br>
Intermediate knowledge of Microsoft Office Suite and other computer software required.
<br><br>
Knowledge of basic computer networks and components required
<br><br>
Must possess good interpersonal skills with a customer service-oriented attitude.
<br><br>
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
<br><br>
Proven ability to follow through and resolve issues
<br><br>
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
<br><br>
Other duties as assigned.
<br><br>
Travel
<br>Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
<br><br>
Working Conditions
<br>The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
<br><br>
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
<br><br>
About Antech
<br>Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
<br><br>
Benefits
<br>Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
<br>Benefits eligiblity is based on employment status.
<br><br>
Paid Time Off & Holidays
<br><br>
Medical, Dental, Vision (Multiple Plans Available)
<br><br>
Basic Life (Company Paid) & Supplemental Life
<br><br>
Short and Long Term Disability (Company Paid)
<br><br>
Flexible Spending Accounts/Health Savings Accounts
<br><br>
Paid Parental Leave
<br><br>
401(k) with company match
<br><br>
Tuition/Continuing Education Reimbursement
<br><br>
Life Assistance Program
<br><br>
Pet Care Discounts
<br><br>
Commitment to Equal Employer Opportunities
<br>We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
<br><br>
Note to Search Firms/Agencies
<br>Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - Colorado Springs, CO

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.
<br><br>
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
<br><br>
<b>Work Type:</b> Field Based
<br>This is a Field Based Role This is a field based role with a territory that includes San Antonio, TX. Candidates must be based within the territory.
<br><br>
The Target Pay Range for this position is $58,600-$69,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
<br><br>
Job Purpose/Overview
<br><br>
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
<br><br>
Essential Duties and Responsibilities
<br><br>
Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
<br><br>
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
<br><br>
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
<br><br>
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
<br><br>
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
<br><br>
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
<br><br>
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
<br><br>
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
<br><br>
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
<br><br>
Collaborates during the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Produces high quality work in a timely manner.
<br><br>
Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
<br><br>
Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
<br><br>
Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
<br><br>
Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
<br><br>
Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
<br><br>
Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
<br><br>
Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
<br><br>
Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
<br><br>
Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
<br><br>
Serves as an on-site liaison between the customer and Antech.
<br><br>
Consults in the sales cycle regarding interaction/technical/workflow issues.
<br><br>
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
<br><br>
Completes other duties as assigned.
<br><br>
Education and Experience
<br><br>
BS/BA degree in related field preferred, or combination of education and industry experience
<br><br>
4+ years relevant technical experience with demonstrated success.
<br><br>
Previous veterinary medicine background preferred, and prior customer service preferred.
<br><br>
<b>IHD diagnostics experience:</b> collection, preparation, testing, etc.
<br><br>
Knowledge, Skills and Abilities
<br><br>
In-house diagnostics utilization, installation and training experience preferred
<br><br>
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
<br><br>
Must work well independently with minimal direction.
<br><br>
Able to determine when escalation of issues to leadership and manufacturing is necessary.
<br><br>
Intermediate knowledge of Microsoft Office Suite and other computer software required.
<br><br>
Knowledge of basic computer networks and components required
<br><br>
Must possess good interpersonal skills with a customer service-oriented attitude.
<br><br>
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
<br><br>
Proven ability to follow through and resolve issues
<br><br>
Must be willing to be a team player and assist inside and outside of assigned areas as needed.
<br><br>
Other duties as assigned.
<br><br>
Travel
<br>Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
<br><br>
Working Conditions
<br>The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
<br><br>
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
<br><br>
About Antech
<br>Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
<br><br>
Benefits
<br>Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
<br>Benefits eligiblity is based on employment status.
<br><br>
Paid Time Off & Holidays
<br><br>
Medical, Dental, Vision (Multiple Plans Available)
<br><br>
Basic Life (Company Paid) & Supplemental Life
<br><br>
Short and Long Term Disability (Company Paid)
<br><br>
Flexible Spending Accounts/Health Savings Accounts
<br><br>
Paid Parental Leave
<br><br>
401(k) with company match
<br><br>
Tuition/Continuing Education Reimbursement
<br><br>
Life Assistance Program
<br><br>
Pet Care Discounts
<br><br>
Commitment to Equal Employer Opportunities
<br>We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers .
<br><br>
Note to Search Firms/Agencies
<br>Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Field Support Specialist - San Antonio, TX

Hillsborough County Sheriffs Office

<div><div>Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!</div><div></div><div>
Compensation Range</div>
$25.13-$37.69<div></div><div>
Starting Salary Range</div>
25.13-31.41<div></div><div>
Job Description Summary</div>
Provide advanced technical support and subject matter expertise in resolving complex hardware, software, and network issues.<div></div><div>
Job Description</div><div>
Duties &amp; Responsibilities</div><div>
Duties may vary based on assignment.</div><ul><li><div>
Provide Tier 3 troubleshooting for complex desktop hardware and application issues.</div></li><li><div>
Design, configure, and support enterprise desktop and laptop environments, including Windows and macOS operating systems, surveillance cameras, and printer administration.</div></li><li><div>
Develop, maintain, and optimize endpoint management solutions (e.g., MDT, Workspace One).</div></li><li><div>
Create and manage system images, application packaging, and automated software deployments.</div></li><li><div>
Provide advanced troubleshooting and root cause analysis for complex desktop, application, and performance issues.</div></li><li><div>
Recommend and implement corrective solutions, including offsite repair for remote users as needed.</div></li><li><div>
Collaborate with IT teams to test and support business applications by offering feedback on usability and functionality.</div></li><li><div>
Perform basic network administration tasks and collaborate with network administrators to ensure efficient operation end-users computing environment.</div></li><li><div>
Partner with the IT Security team to ensure proper endpoint protection, patching, and compliance.</div></li><li><div>
Research and recommend emerging technologies to improve efficiency, scalability, and user experience.</div></li><li><div>
Collaborate with network administrators to ensure efficient operation of the agency&rsquo;s end-user computing environment.</div></li><li><div>
Develop documentation, knowledge base articles, and standard operating procedures for technical support processes and user education.</div></li><li><div>
Use system tools and established workflows to track tasks, manage time, and ensure timely updates on support activities.</div></li><li><div>
Monitor a ticket queue to ensure issues are being resolved in a timely fashion.</div></li><li><div>
Provide mentorship to section members and overall guidance as needed to division members.</div></li><li><div>
Continuously expand technical expertise through knowledge bases, collaboration, and ongoing certification efforts.</div></li><li><div>
Travel to remote locations to deliver, install, retrieve, or troubleshoot equipment.</div></li><li><div>
Perform other related duties as required.</div></li></ul><div></div><div>
Knowledge &amp; Abilities</div><ul><li><div>
Advanced knowledge of network and desktop operating systems, including Microsoft Windows and macOS.</div></li><li><div>
Advanced knowledge of software application installation, configuration, operation, and testing.</div></li><li><div>
Advanced knowledge of computer peripherals, including printers, scanners, signature pads, and related devices.</div></li><li><div>
Strong knowledge of Windows operating system deployment, troubleshooting, and lifecycle management.</div></li><li><div>
Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.</div></li><li><div>
Working knowledge of virtualization technologies (e.g., VMware, Citrix) and endpoint security solutions.</div></li><li><div>
Ability to diagnose and resolve complex technical issues.</div></li><li><div>
Ability to create, package, and deploy software applications.</div></li><li><div>
Ability to operate network component analyzers, scanners, and testing equipment.</div></li><li><div>
Ability to utilize PowerShell or other scripting languages to support automation and system administration tasks.</div></li><li><div>
Ability to assist with deployment, repair, and lifecycle replacement of end-user equipment.</div></li><li><div>
Ability to assist with disposal of end-of-life, inoperable, or upgraded technology equipment.</div></li><li><div>
Ability to maintain and update asset information within asset management and related systems.</div></li><li><div>
Ability to collaborate with infrastructure and cross-functional teams to resolve technical issues.</div></li><li><div>
Ability to coordinate activities among vendors and agency staff.</div></li><li><div>
Ability to develop, edit, and review technical documentation.</div></li><li><div>
Ability to communicate technical information effectively to non-technical users.</div></li><li><div>
Ability to prioritize and execute multiple tasks while maintaining professionalism and a high level of customer service.</div></li></ul><div></div><div>
Working Conditions</div><ul><li><div>
Work within an office environment within a law enforcement agency.</div></li><li><div>
Stand/sit at a keyboard or workstation for prolonged periods.</div></li><li><div>
May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).</div></li><li><div>
May be required to drive a Sheriff&rsquo;s Office-issued vehicle (e.g., car, full-size van, full-size pickup truck) to travel to remote sites.</div></li><li><div>
Work standard business hours.</div></li><li><div>
May work non-standard hours including nights, weekends, and holidays.</div></li><li><div>
In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.</div></li></ul><div></div><div>
Minimum Education &amp; Experience</div><ul><li><div>
A high school diploma or possession of a GED certificate.</div></li><li><div>
Six years of troubleshooting complex hardware and software issues, basic scripting, assisting with network connectivity, basic systems management, or supporting end users and team members.</div></li></ul><div>
OR</div><ul><li><div>
An associate's degree or higher from an accredited institution of higher education in a technical field.</div></li><li><div>
Four years of troubleshooting complex hardware and software issues, basic scripting, assisting with network connectivity, basic systems management, or supporting end users and team members.</div></li></ul><div>
OR</div><ul><li><div>
Two years of experience in a Hillsborough County Sheriff&rsquo;s Office Information Services Division position.</div></li></ul><div></div><div>
Required Pre-Employment Testing</div><ul><li><div>
Completion of pre-employment testing.</div></li></ul><div></div><div>
Additional Job Requirements</div><ul><li><div>
Attendance at the specified Sheriff's Office work location is required.</div></li><li><div>
Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.</div></li><li><div>
No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff&rsquo;s Office must be covered with an appropriate white, black, or neutral covering.</div></li><li><div>
No illegal drug sale within lifetime.</div></li><li><div>
No illegal drug use within the past 36 months. No marijuana use within the last 12 months.</div></li><li><div>
No felony convictions within lifetime.</div></li><li><div>
No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.</div></li><li><div>
No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.</div></li><li><div>
Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.</div></li><li><div>
Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60-mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).</div></li></ul><div></div><div>
The duties and responsibilities on this job description represent the essential functions that an employee must be able to satisfactorily perform with or without reasonable accommodations. Reasonable accommodations shall be made upon request to enable employees with disabilities to perform the essential functions of their job, absent undue agency hardship. The Sheriff&rsquo;s Office retains the right to change or assign other duties to this job as necessary.</div><div></div><div>
Preferred Qualifications</div><ul><li><div>
An associate's degree from an accredited institution of higher education in a technical field.</div></li><li><div>
A valid technical certification (e.g., CompTIA Network+ or Microsoft MD-102).</div></li><li><div>
Four years of concurrent paid work experience (within the last two years) in an advanced technical support role.</div></li><li><div>
Experience with PowerShell or other scripting languages for automation.</div></li></ul><div></div><div><div><div><div><div><div><div><div>
The Hillsborough County Sheriff's Office is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.</div></div></div></div></div></div></div></div></div>

Senior Technical Field Support Specialist (08429)

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