financial advocate

Firstsource Solutions

<div><div><div><div><div><div><div>Patient Financial Advocate
</div></div></div></div><div><div><div><div>Date: Mar 19, 2026
</div></div></div></div><div><div><div><div>Location:
Greenwood, South Carolina, US
</div></div></div></div><div><div><div><div>Requisition ID: 20111
</div></div></div></div><div><div><div><div>Description:
Location: ONSITE at a Medical Facility in Greenwood, SC

Hours: Monday - Friday 8:00am-4:30pm

Pay: $18 hourly 


Join our team and make a difference!

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:
<ul>
<li>Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.</li>
<li>Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.</li>
<li>Initiate the application process bedside when possible.</li>
<li>Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.</li>
<li>Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.</li>
<li>Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.</li>
<li>Records all patient information on the designated in-house screening sheet.</li>
<li>Document the results of the screening in the onsite tracking tool and hospital computer system.</li>
<li>Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.</li>
<li>Reviews system for available information for each outpatient account identified as self-pay.</li>
<li>Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.</li>
<li>Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.</li>
<li>Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.</li>
<li>Other Duties as assigned or required by client contract</li>
</ul>
Additional Duties and Responsibilities:
<ul><li>Maintain a positive working relationship with the hospital staff of all levels and departments.</li>
<li>Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)</li>
<li>Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).</li>
<li>Keep an accurate log of accounts referred each day.</li>
<li>Meet specified goals and objectives as assigned by management on a regular basis.</li>
<li>Maintain confidentiality of account information at all times.</li>
<li>Maintain a neat and orderly workstation.</li>
<li>Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.</li>
<li>Maintain awareness of and actively participate in the Corporate Compliance Program.</li>
</ul>
Educational/Vocational/Previous Experience Recommendations:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>1 &ndash; 3 years&rsquo; experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.</li>
<li>Previous customer service experience preferred.</li>
<li>Must have basic computer skills.</li>
</ul>
Working Conditions:
<ul>
<li>Must be able to walk, sit, and stand for extended periods of time.</li>
<li>Dress code and other policies may be different at each healthcare facility.</li>
<li>Working on holidays or odd hours may be required at times.</li>
</ul>
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Firstsource Solutions USA, LLC</div></div></div></div></div></div></div>

Patient Financial Advocate

Central Willamette Credit Union

<div>Respect. Integrity. Ethics. Compassion. Humor.
At our Credit Union these five core values aren&rsquo;t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty; connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn, and who enjoy a good laugh. 

As a Financial Advocate at Central Willamette, you play a vital role in fulfilling our mission to build better lives and stronger communities. You will deliver exceptional, ethical service by anticipating and addressing our members&rsquo; financial needs through our comprehensive suite of products and services. Acting as a trusted consultant, you will guide members on their financial journeys, offering convenient, accessible, and affordable solutions. Proficiency in Spanish is a mandatory requirement for this position. Candidates who are fluent in Spanish are eligible for a language proficiency pay differential. Schedule is Monday-Friday Days. 


This role offers a comprehensive benefits package that includes:
<ul><li>
2 weeks' vacation in the first year, 3 weeks in the second year, and 4 weeks starting the third year.</li><li>
10 paid holidays each year.</li><li>
5 paid sick days annually.</li><li>
Medical, dental, and vision insurance effective the first of the month following your hire date.</li><li>
Eligible for a semi-annual incentive of 2.5 (5% yearly) of your annual salary based upon the achievement of our strategic organizational goals.</li><li>

Upon completion of your 6th month of employment, you&rsquo;re eligible to enroll in Central Willamette&rsquo;s 401(k) program. Central Willamette Credit Union will match your contributions dollar for dollar up to the first 3% of your gross salary, and 50% of the next 2% of your gross salary.
</li><li>
Monthly incentives!</li></ul> 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

40% Member Financial Advocacy and Education
<ul><li>
Serve as members' personal financial advocate by understanding their financial needs and goals, offering proactive solutions to save or earn money, and always acting in their best interest with integrity and respect.</li><li>
Offer financial education and use every interaction to build trust, uncover opportunities to assist members, and develop loyal promoters, demonstrating strong communication and a genuine commitment to enhancing the member experience.</li><li>
Help members learn how to utilize self-service options and existing technology for their financial well-being, showing patience and adaptability while continuously seeking ways to improve their experience.</li><li>
Show initiative in expanding knowledge in areas like credit building, mortgage lending, debt consolidation, savings, retirement, business banking, budgeting, and digital solutions, reflecting a commitment to continuous learning and improvement.</li></ul>

40% Sales and Service Excellence
<ul><li>
Establish rapport with members, ask open-ended questions, present solutions, address concerns, and finalize decisions assertively, using effective communication and sound judgment to ensure members feel heard and valued.</li><li>
Accountable for achieving individual and branch goals related to deposit, membership, and lending growth through service excellence, demonstrating a results-driven mindset and a focus on team success.</li><li>
Provide exceptional member service to create memorable experiences, as measured by products per household, loan products with debt protection, and high net promoter scores, consistently striving to exceed expectations and enhance the member journey.</li></ul>

10% Operational and Compliance Responsibilities
<ul><li>
Ensure timely follow-up, maintain accurate documentation, uphold quality controls, and take ownership of improvement opportunities, applying attention to detail and decision quality in all operational tasks.</li><li>
Perform branch duties, including tellering, lobby management, opening and closing responsibilities, and problem-solving, while maintaining professionalism and supporting a collaborative team environment.</li><li>
Complete all required education, training, and professional development, demonstrating a commitment to continuous learning and staying current with industry best practices.</li><li>
Comply with CWCU policies, State and Federal regulations, and Information Protection requirements, upholding the highest standards of ethics, trust, and confidentiality.</li></ul>

 10% Member Engagement and Problem Resolution
<ul><li>
Engage in proactive member activities, including outbound calling, community engagement, and financial education, representing CWCU with compassion and building strong relationships within the community.</li><li>
Research and resolve member requests, concerns, and inquiries, ensuring favorable resolution by listening actively, communicating clearly, and taking ownership of outcomes.</li><li>
Perform additional duties as assigned, demonstrating flexibility, a positive attitude, and a willingness to support the team and organization as needed.</li></ul> 


QUALIFICATIONS
<ul><li>
Familiarity with financial products and services offered by credit unions, such as loans, deposits accounts, and savings options.</li><li>
Proficiency in Spanish.</li><li>
Understanding of the difference between banks and credit unions.</li><li>
Strong ability to quickly learn and use multiple platforms, software, and databases to manage member requests.</li><li>
Excellent verbal and written communication skills to clearly explain complex financial concepts and options to members of varying levels of financial literacy, in the English language.</li><li>
Capacity to build and maintain strong relationships with members, fostering trust and loyalty through consistent, positive interactions.</li><li>
Ability to assess members' financial situations, identify opportunities, and offer tailored solutions that align with their goals.</li><li>
Willingness to work collaboratively with coworkers to ensure a seamless member experience.</li><li>
Ability to present a professional image when dealing with members, co-workers, and outside contacts.</li><li>
Ability to work independently, and as a team member, by using discretion in decision making and sound judgement in problem solving.</li><li>
Excellent organizational skills, with the ability to prioritize and complete multiple tasks and process large volumes of account transactions efficiently and accurately.</li><li>
Ability to problem-solve, demonstrate active listening, and de-escalate situations.</li><li>
Goal-oriented mindset with a strong desire to exceed expectations.</li><li>
Commitment to advocating for members and helping them achieve financial stability.</li><li>
Ability to adapt schedule to meet branch and member needs.</li></ul> 


EDUCATION/EXPERIENCE REQUIREMENTS
<ul><li>
High school diploma or equivalent required.</li><li>
Minimum of 3 years of work experience in customer service or sales roles required.</li><li>
Must possess strong foundation in relationship-building and consultative sales skills.</li><li>
Prior experience in financial services or a related field preferred.</li><li>
Proven track record of excellent customer service and goal achievement.</li><li>
Working knowledge of personal computers, word processing and spreadsheets.</li>
Working knowledge of current State, Federal, and other regulations applicable to consumer lending and savings. 
<li>
</li></ul>Apply today and join a team that is committed to your success and the success of our community! 


Salary range 19.48-$24.35 per hour</div>

Financial Advocate Bend- Spanish Speaker

<div>Respect. Integrity. Ethics. Compassion. Humor.
At our Credit Union these five core values aren&rsquo;t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty; connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn, and who enjoy a good laugh. 

As a Financial Advocate at Central Willamette, you play a vital role in fulfilling our mission to build better lives and stronger communities. You will deliver exceptional, ethical service by anticipating and addressing our members&rsquo; financial needs through our comprehensive suite of products and services. Acting as a trusted consultant, you will guide members on their financial journeys, offering convenient, accessible, and affordable solutions. Schedule is Monday-Friday Days. 


This role offers a comprehensive benefits package that includes:
<ul><li>
2 weeks' vacation in the first year, 3 weeks in the second year, and 4 weeks starting the third year.</li><li>
10 paid holidays each year.</li><li>
5 paid sick days annually.</li><li>
Medical, dental, and vision insurance effective the first of the month following your hire date.</li><li>
Eligible for a semi-annual incentive of 2.5 (5% yearly) of your annual salary based upon the achievement of our strategic organizational goals.</li><li>

Upon completion of your 6th month of employment, you&rsquo;re eligible to enroll in Central Willamette&rsquo;s 401(k) program. Central Willamette Credit Union will match your contributions dollar for dollar up to the first 3% of your gross salary, and 50% of the next 2% of your gross salary.
</li><li>
Monthly incentives!</li></ul> 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

40% Member Financial Advocacy and Education
<ul><li>
Serve as members' personal financial advocate by understanding their financial needs and goals, offering proactive solutions to save or earn money, and always acting in their best interest with integrity and respect.</li><li>
Offer financial education and use every interaction to build trust, uncover opportunities to assist members, and develop loyal promoters, demonstrating strong communication and a genuine commitment to enhancing the member experience.</li><li>
Help members learn how to utilize self-service options and existing technology for their financial well-being, showing patience and adaptability while continuously seeking ways to improve their experience.</li><li>
Show initiative in expanding knowledge in areas like credit building, mortgage lending, debt consolidation, savings, retirement, business banking, budgeting, and digital solutions, reflecting a commitment to continuous learning and improvement.</li></ul>

40% Sales and Service Excellence
<ul><li>
Establish rapport with members, ask open-ended questions, present solutions, address concerns, and finalize decisions assertively, using effective communication and sound judgment to ensure members feel heard and valued.</li><li>
Accountable for achieving individual and branch goals related to deposit, membership, and lending growth through service excellence, demonstrating a results-driven mindset and a focus on team success.</li><li>
Provide exceptional member service to create memorable experiences, as measured by products per household, loan products with debt protection, and high net promoter scores, consistently striving to exceed expectations and enhance the member journey.</li></ul>

10% Operational and Compliance Responsibilities
<ul><li>
Ensure timely follow-up, maintain accurate documentation, uphold quality controls, and take ownership of improvement opportunities, applying attention to detail and decision quality in all operational tasks.</li><li>
Perform branch duties, including tellering, lobby management, opening and closing responsibilities, and problem-solving, while maintaining professionalism and supporting a collaborative team environment.</li><li>
Complete all required education, training, and professional development, demonstrating a commitment to continuous learning and staying current with industry best practices.</li><li>
Comply with CWCU policies, State and Federal regulations, and Information Protection requirements, upholding the highest standards of ethics, trust, and confidentiality.</li></ul>

 10% Member Engagement and Problem Resolution
<ul><li>
Engage in proactive member activities, including outbound calling, community engagement, and financial education, representing CWCU with compassion and building strong relationships within the community.</li><li>
Research and resolve member requests, concerns, and inquiries, ensuring favorable resolution by listening actively, communicating clearly, and taking ownership of outcomes.</li><li>
Perform additional duties as assigned, demonstrating flexibility, a positive attitude, and a willingness to support the team and organization as needed.</li></ul> 


QUALIFICATIONS
<ul><li>
Familiarity with financial products and services offered by credit unions, such as loans, deposits accounts, and savings options.</li><li>
Understanding of the difference between banks and credit unions.</li><li>
Strong ability to quickly learn and use multiple platforms, software, and databases to manage member requests.</li><li>
Excellent verbal and written communication skills to clearly explain complex financial concepts and options to members of varying levels of financial literacy, in the English language.</li><li>
Capacity to build and maintain strong relationships with members, fostering trust and loyalty through consistent, positive interactions.</li><li>
Ability to assess members' financial situations, identify opportunities, and offer tailored solutions that align with their goals.</li><li>
Willingness to work collaboratively with coworkers to ensure a seamless member experience.</li><li>
Ability to present a professional image when dealing with members, co-workers, and outside contacts.</li><li>
Ability to work independently, and as a team member, by using discretion in decision making and sound judgement in problem solving.</li><li>
Excellent organizational skills, with the ability to prioritize and complete multiple tasks and process large volumes of account transactions efficiently and accurately.</li><li>
Ability to problem-solve, demonstrate active listening, and de-escalate situations.</li><li>
Goal-oriented mindset with a strong desire to exceed expectations.</li><li>
Commitment to advocating for members and helping them achieve financial stability.</li><li>
Ability to adapt schedule to meet branch and member needs.</li></ul> 


EDUCATION/EXPERIENCE REQUIREMENTS
<ul><li>
High school diploma or equivalent required.</li><li>
Minimum of 3 years of work experience in customer service or sales roles required.</li><li>
Must possess strong foundation in relationship-building and consultative sales skills.</li><li>
Prior experience in financial services or a related field preferred.</li><li>
Proven track record of excellent customer service and goal achievement.</li><li>
Working knowledge of personal computers, word processing and spreadsheets.</li><li>
Working knowledge of current State, Federal, and other regulations applicable to consumer lending and savings.</li><li>
Proficiency in Spanish is not a mandatory requirement for this position. Candidates who are fluent in Spanish may be eligible for a language proficiency pay differential.</li></ul>
<ul><li>
</li></ul>Apply today and join a team that is committed to your success and the success of our community! 


Salary range 19.48-$24.35 per hour</div>

Financial Advocate-Bend Branch Mon-Fri Days

Providence

<div>Description
Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values.
Providence caregivers are not simply valued &ndash; they&rsquo;re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
<ul><li>H.S. Diploma or GED</li>
<li>2 years experience in a hospital, clinic, or healthcare business office</li>
<li>3 years experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or it's Affiliates.</li>
<li>2 years experience in automated, computerized account follow-up system, preferably in Epic.</li>
</ul>Preferred Qualifications:
<ul><li>Experience with medical and health plan terminology.</li>
</ul>About Providence
At Providence, our strength lies in Our Promise of &ldquo;Know me, care for me, ease my way.&rdquo; Working at our family of organizations means that regardless of your role, we&rsquo;ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 422848
Company: Providence Jobs
Job Category: Patient Financial Services
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 4001 SS RC FIN COUNS
Address: OR Portland 4805 NE Glisan St
Work Location: Providence Portland Medical Ctr-Portland
Workplace Type: On-site
Pay Range: $22.44 - $34.33
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</div>

Patient Financial Counselor

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary 
The Medicaid Member Advocate is a key position in the MHP (Mental Health Professional) Promise Agreement, which is a specialized managed care program in West Virginia designed for children in foster care, kinship care, and adoptive care, aligned with Aetna Better Health of West Virginia as its single managed care organization.
Job duties include:<ul><li>
Responsible for interacting with the population and ensuring that our members are referred and connected to appropriate resources.</li><li>
Collaborating with Care Management Director, Mountain Health Promise care coordinators, System of Care Administrators, and the SNS (Socially Necessary Services) Liaison.</li><li>
Providing member support related to enrollment, access, and continuity of care issues.</li><li>
Supporting members throughout any grievances of appeal activities.</li><li>
Assisting members in obtaining materials in alternative formats, as applicable.</li><li>
Supporting and addressing needs of children and youth in foster care with educational needs by collaborating with transition specialists, care managers, and others that provide a supportive transition.</li><li>
Serving as an advocate for members by creating a bridge between them and community programs or resources.</li><li>
Supporting our youth's socio-psychological needs (such as security, love, approval, independence and/or achievement), specifically through individual support systems or goals, in an effort to help youth achieve support and independence.</li><li>
Supporting the transitional-aged youth with ensuring socio-psychological needs are met appropriately.</li><li>
Ensuring the IEP (Individualized Education Program) credits and needs are supported for a smooth transition from residential to community.</li><li>
Performing other duties as needed.</li></ul> 
Required Qualifications<ul><li>
3-5 years of experience in healthcare, specifically working with low-income and foster care population.</li><li>
Must reside in West Virginia.</li><li>
Willingness to travel up to 10% within the state of West Virginia.</li></ul> 
Preferred Qualifications<ul><li>
5+ years of experience working in foster care or low-income populations.</li><li>
Proficiency documenting needs, efforts, and outcomes in tracking systems/CRMs (such as QuickBase) and managing multiple member cases.</li><li>
Strong verbal and written communication skills.</li><li>
Culturally sensitive, trauma‑informed, and empathetic approach when interacting with members and families.</li><li>
Excellent organization and time‑management skills, with the ability to prioritize urgent needs.</li><li>
Collaborative mindset and ability to work effectively with multidisciplinary teams and community partners.</li><li>
Problem‑solving skills to navigate complex legal, educational, welfare, and housing systems.</li><li>
Reliability and consistency in attending required meetings/rounds and completing documentation.</li><li>
Bachelor Degree in Social Work, Education or Counseling.</li></ul> 
Education<ul><li>
Bachelor&rsquo;s Degree.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $91,800.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Medicaid Member Advocate (West Virginia)

ProCare RX

Schedule: Full-Time, Monday &ndash; Friday, 9am - 6pm Pay Scale: $19 - $21 per hour Location: Gainesville, GA: In-Person (this position is not remote or hybrid) SUMMARY As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply! What You&rsquo;ll Do (Key Responsibilities include but are not limited to): Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues. Navigate Benefits &amp; Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs. Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups. Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans. Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations. Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care. Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery. What You&rsquo;ll Bring (Qualifications &amp; Skills) High school diploma or GED. Active Florida Pharmacy Technician Registration required. A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy. Prior authorization experience required. Strong knowledge of medical and pharmacy terminology. Benefit investigation experience preferred. Excellent communication skills. Basic computation skills. Bilingual &ndash; English and Spanish preferred. Microsoft Office or Google Suite proficiency. RMA or CMA certified preferred, but not required. Work Environment &amp; Physical Demands This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and/o move up to 20 lbs. The Perks of Joining Our Team: We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. Time to Recharge: Paid vacation and holiday pay. Focus on Your Wellness: We offer a robust Employee Wellness Program. Invest in Your Future: 401(k) with a company match. Support System: Employee Assistance Program provides confidential support and counseling. Get Rewarded for Referring Great People: Employee referral program. Ready to start your rewarding journey with us? Apply today! Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role. ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HR@procarerx.com. ProCare Rx is an Equal Opportunity Employer.

Pharmacy Patient Advocate

Onco360

<div><div>Join a mission-driven team making a difference in the lives of cancer patients.</div>
<div></div><div>Patient Financial Advocacy Coordinator &ndash; Onco360 Pharmacy 
Louisville, KY | Full-Time | Mon - Fri 11:30am to 8pm EST</div>
<div>Salary Starting at $22.00/hr and up</div>
<div></div><div>Onco360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator. Candidate to live within commuting distance of our Louisville pharmacy. Remote work possible after initial on-site training.</div>
<div></div><div>Company Benefits</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k opportunity</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Quarterly Incentive Bonus</li>
<li>Paid Volunteer Day</li>
<li>Referral Incentive Program</li>
<li>Company Paid Life Insurance; and Short/Long-Term Disability</li>
</ul> <div>Why Join Us?</div>
<ul><li>A career with purpose: Help patients access life-saving medications.</li>
<li>Supportive culture: We value teamwork, respect, integrity, and passion.</li>
<li>Growth opportunities: We invest in your professional and personal development.</li>
</ul><div>What You&rsquo;ll Do</div>
 <div>The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient&rsquo;s needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.</div>
<div></div><div>How You&rsquo;ll Do This</div>
<ul><li>Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.</li>
<li>Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.</li>
<li>Support applications for nonprofit and manufacturer assistance programs.</li>
<li>Provide clear explanations of insurance benefits and co-pay structures.</li>
<li>Maintain accurate patient demographic and insurance data in CPR+.</li>
<li>Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.</li>
</ul> <div>What You Bring</div>
<div>Required:</div>
<ul><li>High School Diploma or GED</li>
<li>1+ years of patient assistance or advocacy experience</li>
<li>Registration with Board of Pharmacy (as required by state law)</li>
<li>Strong communication, organizational, and customer service skills</li>
</ul><div>Preferred:</div>
<ul><li>Associate degree or Certified Pharmacy Technician (PTCB)</li>
<li>3+ years of patient assistance or advocacy experience</li>
<li>Specialty pharmacy experience</li>
</ul><div>Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.</div></div>

Patient Assistance Program / Financial Advocacy Coordinator

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