financial customer service specialist

Vibe Credit Union

<div><div><b><i>Our Purpose</i></b></div>
<div>At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!<br>
<br>
<b><i>Your Role: Member Service Specialist III</i></b><br>
As a Member Service Specialist III, you will serve as a trusted financial partner to our members by delivering a full range of member services. You&rsquo;ll support account opening and maintenance, certificates, lending, and product solutions&mdash;while building strong relationships that help members reach their financial goal. This role blends service excellence, consultative sales, and operational expertise. You&rsquo;ll also provide support to teammates, assist with complex needs, and serve as a knowledgeable resource within the branch.</div>
<div><br>
<b><i>What You&rsquo;ll Do:</i></b></div>
<ul><li>Serve Members with Excellence: Communicate the benefits of Vibe&rsquo;s full suite of products and services, tailoring recommendations to meet individual member needs.</li>
<li>Build Relationships: Develop strong rapport with members to proactively promote and cross‑sell relevant products and services.</li>
<li>Support Accounts &amp; Products: Open and maintain accounts, manage CDs and IRAs, and assist with a wide range of lending products.</li>
<li>Resolve Needs: Address member inquiries with professionalism and provide effective, member‑focused solutions.</li>
<li>Process Lending: Handle the processing, evaluation, and disbursement of loan applications accurately and efficiently.</li>
<li>Provide Additional Services: Offer notary and signature guarantee services with integrity and reliability.</li>
<li>Support the Team: Assist colleagues across the branch and credit union as needed to ensure smooth operations and exceptional service.</li>
<li>Provide Branch Coverage: Perform basic teller transactions and serve as backup coverage when necessary.</li>
<li>Stay Flexible: Maintain a work schedule aligned with branch needs and adapt to changes as required.</li>
<li>Ensure Compliance: Follow BSA, AML, CIP, and CDD policies and procedures daily to remain compliant with all regulations.</li>
<li>Perform Other Duties: Complete special projects or assignments as needed to support branch and organizational success.</li>
<li>Meet all established Sales and Service Goals.</li>
</ul><div><b><i>What We&rsquo;re Looking For:</i></b></div>
<div><br>
<b>Education &amp; Experience:</b></div>
<ul><li>High school diploma or equivalent required</li>
<li>Prior customer or member service experience preferred</li>
<li>Familiarity with lending practices is a plus</li>
</ul><div><b>Skills &amp; Abilities:</b></div>
<ul><li>Strong customer service and consultative sales skills</li>
<li>Ability to multitask and manage competing priorities effectively</li>
<li>Clear, professional, and positive communication style</li>
<li>Strong attention to detail and accuracy</li>
<li>Ability to prepare routine reports and written correspondence</li>
<li>Team‑oriented mindset with a willingness to support others</li>
</ul>
<div><br>
<b><i>Why You&rsquo;ll Love It Here:</i></b></div>
<ul><li>You&rsquo;ll play a meaningful role in helping members navigate important financial decisions.</li>
<li>You&rsquo;ll have opportunities to grow your expertise in lending, service, and relationship‑building.</li>
<li>You&rsquo;ll work in a supportive, inclusive environment that values collaboration and development.</li>
<li>You&rsquo;ll be part of a mission‑driven organization focused on elevating community and creating opportunity every day.</li>
</ul><div><b><i>Physical Requirements</i></b><br>
The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.<br>
While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.</div></div>

Member Service Specialist III

Arkansas Federal Credit Union

<div>Overview:
<h2 class="jobSectionHeader"><b>Working at Arkansas Federal Credit Union</b></h2><p></p><div><b><br>
Who we are&hellip;</b></div><div>
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas&rsquo;s Best Places to work.</div><div><br>
</div><div><b>What we offer&hellip;</b></div><ul><li><b>
Earn up to $19/hr with experienced candidates able to earn even more!</b></li><li><b>
NO Weekends!</b></li><li>
Opportunity to make a difference in the lives of our members, team &amp; communities</li><li>
Learning and development opportunities
</li><li>Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
</li><li>Medical, dental, vision &amp; life insurance</li><li>
Long- &amp; short-term disability</li><li>
401(k) with employer match plus additional pension plan at $0 cost to employee</li><li>
Tuition reimbursement</li><li>
4 weeks paid time off plus 11 paid holidays in the first year</li><li>
Advancement opportunities</li><li>
Arkansas Federal Credit Union membership</li></ul>
Responsibilities:
<div><b>
The role&hellip;
</b></div><div>As a Teller, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success.
</div><ul><li>Build positive relationships and earn member trust to retain long-term connections
</li><li>Efficiently manage teller transactions, including deposits, withdrawals and payments</li><li>
Responsible for understanding Arkansas Federal products and services in order to enhance member experience
</li><li>Refer members and nonmembers to Financial Service Representatives and Senior Financial Service Representatives
</li></ul>Qualifications:
<div><b>
To succeed, you are...</b></div><ul><li>
Friendly, conversational and trustworthy
</li><li>Technologically proficient</li><li>
Passionate and sincerely concerned for others
</li><li>Knowledgeable of financial industry models and products with a minimum of 7 months of related customer service experience</li><li>
Educated with at least a high school diploma or equivalent</li></ul>
EEO Statement:
<div>
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</div></div>

Teller

Carter Bank

<b>SUMMARY:</b><br>
As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out.
<br><br>
<b>ESSENTIAL JOB FUNCTIONS:</b><br>
<ul>
<li>Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners</li>
<li>Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions, responding to and anticipating needs, and delivering on solutions that earn the customer's trust</li>
<li>Proactively identifies basic customer needs and generates high-quality referrals to branch associates, internal partners, and external vendor partners to support the customer's financial goals</li>
<li>Utilizes bank resources to assist with the resolution of basic or common account/customer issues and escalates unresolved issues for further research while providing clear, accurate answers and timely solutions</li>
<li>Contributes to the efficient and effective operation of a well-run branch by adhering to established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)</li>
<li>Actively participate in and support the bank's strategic plan to grow all aspects of the retail bank’s business</li>
<li>Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services</li>
<li>Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise</li>
<li>Actively attends and participates in bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers</li>
</ul>
<b>JOB REQUIREMENTS:</b><br>
<ul>
<li>High school diploma or equivalence required, some college a plus</li>
<li>Successful customer service and /or sales experience required</li>
<li>Previous experience in a retail bank or related industry preferred</li>
<li>Prior cash handling experience preferred</li>
</ul>
<b>KNOWLEDGE/SKILLS REQUIRED:</b><br>
<ul>
<li>Intermediate customer service skills</li>
<li>Intermediate verbal, written, and listening skills</li>
<li>Basic problem solving skills</li>
<li>Intermediate collaboration skills</li>
<li>Basic understanding of banking products and services</li>
<li>Intermediate adaptability skills</li>
<li>Basic prioritization skills</li>
<li>Basic proficiency with MS Office</li>
<li>Basic critical thinking skills</li>
</ul>
<b>PHYSICAL AND MENTAL QUALIFICATIONS:</b><br>
<ul>
<li>Standing, walking, bending and stooping required</li>
<li>Must be able to sit at a desk for long periods of time and use a computer</li>
<li>Must be able to occasionally move or lift up to 25 pounds</li>
<li>May be asked to work supplemental hours periodically</li>
<li>Limited travel required occasionally during and after business hours</li>
</ul>
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
<br>NOT A CONTRACT

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