financial institution manager

Tyfone

<div><div><div><div><p>Grand Rapids-based Independent Bank Corporation and HCB Financial Corp. announced Wednesday that they had entered into a definitive agreement to merge in a transaction valued at approximately $70.2 million, a deal that will expand Independent&rsquo;s footprint across a key growth corridor in central Michigan.</p>
<p>
The combined organization, based on financial data as of the end of 2025, will hold roughly $6.1 billion in assets, $5.3 billion in deposits and $4.7 billion in loans. The acquisition brings Hastings-based Highpoint Community Bank&rsquo;s seven locations into Independent&rsquo;s existing network of 59 branches, effectively linking its operations between Grand Rapids and Lansing while supporting planned expansion into southwest Michigan.</p>
<p>
&ldquo;This partnership is a perfect fit both geographically and culturally,&rdquo; said Brad Kessel, president and chief executive of Independent Bank Corporation. &ldquo;By combining Highpoint&rsquo;s strong core deposit base and deep community roots with our expanded product set, we are better positioned to serve the families and businesses of Michigan while delivering meaningful value to our shareholders.&rdquo;</p>
<p>
The transaction reflects a broader strategy by Independent to compete with larger regional and national banks by emphasizing a high-touch, community-oriented approach while scaling its balance sheet and capabilities.</p>
<p>
Highpoint, the banking subsidiary of HCB Financial Corp., brings a deposit base characterized by relatively low funding costs and a loan-to-deposit ratio of 67%, factors that Independent executives say will provide additional liquidity to support future lending growth. The deal also offers Highpoint customers access to a broader suite of products and higher lending limits.</p>
<p>
&ldquo;Joining forces with Independent Bank represents an exciting new chapter for our organization,&rdquo; said Mark Kolanowski, president and chief executive of HCB Financial Corp. &ldquo;This merger strengthens our ability to serve customers with greater lending capacity and enhanced digital capabilities, while keeping our employees part of a Michigan-headquartered team rooted in and committed to our local communities.&rdquo;</p>
<p>
Under the terms of the agreement, HCB shareholders will receive 1.590 shares of Independent common stock and $17.51 in cash for each share they own. Based on Independent&rsquo;s closing stock price of $33.13 on March 17, the total consideration amounts to approximately $70.2 million.</p>
</div></div></div><div><div><div><p><i>
Story continued below&hellip;</i></p></div></div></div></div>

Independent Bank to acquire HCB Financial in $70M deal expanding its reach across Central Michigan.

The Asia Foundation

<div><div><div><div><b>Posted date</b></div> <div>12th March, 2026</div> <div><b>Last date to apply</b></div> <div>26th March, 2026</div>
</div><br>
<div><div><b>Category</b></div> <div>Finance
</div></div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div></div></div></div><div></div>
<br><p></p><div><div><div><div><div><div><p>POSITION DESCRIPTION</p></div></div><div><br>
<div>
<p>Position</p></div><div><br>
<p>
:</p></div><div><br>
<p>
Manager - Impact Finance</p></div></div><div><br>
<div>
<p>Location (and travel)</p></div><div><br>
<p>
:</p></div><div><br>
<p>
Pakistan (with travel across provinces)</p></div></div><div><br>
<div>
<p>Reports to</p></div><div><br>
<p>
:</p></div><div><br>
<p>
Country Representative</p></div></div><div><br>
<div>
<p>Reportees / Supervision</p></div><div><br>
<p>
:</p></div><div><br>
<p>
N/A</p></div></div><div><br>
<div>
<p>Working days/hours</p></div><div><br>
<p>
:</p></div><div><br>
<p>
40 hours per week</p></div></div><div><br>
<div>
<p>The Asia Foundation</p></div></div><div><br>
<div>
<p>The Asia Foundation is a non-profit international development organization committed to improving lives and expanding opportunities across Asia. For over 70 years in Pakistan, we have been a trusted partner in strengthening governance, empowering women, promoting inclusive economic growth, and addressing climate change. Our approach is rooted in local partnership&mdash;we work with and through a deep network of local communities, governments, civil society, and the private sector to design and implement solutions that are tailored to Pakistan's unique and diverse contexts. From the mountains of Gilgit-Baltistan to the urban centers of Karachi, our programs are designed to create a durable, systemic impact.</p></div></div><div><br>
<div>
<p>Role Summary</p></div></div><div><br>
<div>
<p>The Manager will lead the design and delivery of innovative finance solutions that expand inclusive economic opportunities in Pakistan. Working through local partner institutions, the role will strengthen last-mile access to finance for women, youth, SMEs, and farming communities through sustainable funding models. The position combines fund management, partner oversight, and development leadership to deliver strong financial performance, compliance, and measurable impact aligned with The Asia Foundation&rsquo;s inclusive, future-ready economies agenda.</p></div></div><div><br>
<div>
<p>I. Main duties and responsibilities</p></div></div><div><br>
<div>
<ul><li><p>Lead the design and structuring of innovative finance facilities and catalytic funding mechanisms aligned with Pakistan&rsquo;s development priorities.</p>
</li>
<li><p>Manage partnerships with implementing entities, ensuring strong governance, effective fund deployment, and portfolio oversight.</p>
</li>
<li><p>Strengthen partner capacity and link financing with technical assistance to improve impact, sustainability, and repayment performance.</p>
</li>
<li><p>Oversee compliance, due diligence, safeguards, monitoring, and reporting across all financing mechanisms.</p>
</li>
<li><p>Build strategic relationships with donors, government, and private sector stakeholders to grow The Asia Foundation&rsquo;s impact finance portfolio.</p>
</li>
<li> <p>Support business development, proposal preparation, and the design of new finance solutions for inclusive and future-ready economic growth.</p>
</li>
<li><p>Perform other duties as assigned.</p></li></ul></div><br>
</div><br>
<div><div><p>II. Qualifications</p></div></div><div><br>
<div>
<p>Education</p></div><div><br>
<p>
:</p></div><div><br>
<p>
Master&rsquo;s degree in Finance, Economics, Development Economics, Business Administration (MBA), Public Policy, or a related field.</p></div></div><div><br>
<div>
<p>Work experience</p></div><div><br>
<p>
:</p></div><div><br>
<ul>
<li><p>Minimum 7&ndash;8 years of relevant experience in development programming and financial management.</p>
</li>
<li><p>Proven experience with innovative finance mechanisms, including revolving funds, guarantee facilities, or results-based financing.</p>
</li>
<li><p>Strong background in wholesale lending, grant management, or partnership management with NGOs, cooperatives, or MFIs.</p>
</li>
<li><p>Sound understanding of climate and credit risk management in development finance.</p>
</li>
<li><p>Demonstrated experience working across Pakistan&rsquo;s diverse regional contexts.</p></li></ul></div><br>
</div><br>
<div><div><p>Skills</p></div><div><br>
<p>
:</p></div><div><br>
<ul>
<li><p>Strong financial, analytical, and portfolio management capability.</p>
</li>
<li><p>Strategic thinking with the ability to design integrated, impact-oriented finance solutions.</p>
</li>
<li><p>Commitment to inclusive development and underserved communities.</p>
</li>
<li><p>Excellent partnership, communication, and stakeholder management skills.</p>
</li>
<li><p>Adaptable, solutions-oriented, and context-sensitive.</p></li></ul><br>
<p>Language<br>
Fluency in English and Urdu required; regional language skills are an advantage.</p></div></div></div></div></div></div><p></p>

Manager - Impact Finance

The Provident Bank of New Jersey

<div><p>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</p><p></p><p><b><br>
POSITION OVERVIEW:</b></p><p>
As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.</p><p></p><p><br>
The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization.</p><p></p><p><br>
This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures.</p><p></p><p><br>
This position may be eligible to obtain Life and Health Licensing.</p><p></p><p><br>
All Provident Bank employees are expected to adhere to the Bank&rsquo;s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.</p><p></p><p><b><br>
KEY RESPONSIBILITIES:</b></p><p><b>
Sales</b></p><ul><li>
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers</li><li>
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services</li><li>
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner</li><li>
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships</li><li>
Advance the Bank's Corporate Sales Program through the consultative need&rsquo;s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.</li></ul><p></p><p><b><br>
Service</b></p><ul><li>
Identify opportunities with customers and prospective customers through lobby management.</li><li>
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.</li><li>
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards</li><li>
Responsible for sales and service</li><li>
Execute expectations for a positive customer service experience</li></ul><p></p><p><b><br>
Operations</b></p><ul><li>
Ensures operational and financial safety and soundness in accordance with Bank&rsquo;s policies, compliance, and applicable laws and regulations</li><li>
Leverages lobby management as a tool for controlling and mitigating risk</li><li>
Establishes customer identity according to guidelines and adheres to all other compliance procedures</li><li>
Assists branch management with branch operations as needed</li><li>
Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments</li><li>
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions</li><li>
Assists in training other branch employees</li><li>
Provides support to the contact center when there are high call volumes</li><li>
Handles customer inquiries by telephone</li><li>
Provides access to safe deposit boxes</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
High school diploma or GED</li><li>
Minimum of 6 months of sales and service experience in a customer facing retail environment</li><li>
Strong interpersonal skills, including listening, written and verbal communication</li><li>
Ability to work a flexible schedule based upon the needs of the business</li><li>
Demonstrations positive and professional demeanor with all customers and co-workers</li><li>
Strong math and analytical skills</li><li>
Understand and adhere to safety and security practices</li><li>
Demonstrate and apply good relationship building skills</li><li>
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities</li><li>
Strong customer service/advocacy skills</li><li>
Strong organizational and time management skills</li><li>
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office</li><li>
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.</li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS:</b></p><ul><li>
Prior Retail banking experience</li><li>
Life and Health Licenses to support investment program</li></ul><p></p><p><b><br>
WORKING CONDITIONS:</b></p><p>
Retail Banking Branch Areas</p><p></p><p><br>
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.</p><br>
<p></p><ul><li>
Lifting from 5 to 25 lbs. (Coins)</li><li>
Prolonged sitting/standing</li><li>
Occasional bending or stooping (To retrieve coins from individual vault)</li></ul><p></p><p><br>
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.</p><p></p><p><b><i><br>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b></p><p></p><p><br>
 <i>Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.<br>
</i></p><p></p><p>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</p><p></p><p><b><br>
Pay Details:</b></p><p>
$17.90 - $22.36</p><p>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</p><p></p><p><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and<i> </i>performance.</p><p></p><p><br>
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</p></div>

Personal Banker - Franklin - Full-time

Methodist Hospital Employees Federal Credit Union

<p><b>Job Summary</b><br/>We are seeking a detail-oriented and experienced Credit Manager to oversee our credit operations. The ideal candidate will manage the credit approval process, ensure compliance with applicable regulations, and maintain strong member relationships. This role requires a combination of analytical expertise, leadership skills, and knowledge of lending and loan origination processes to support the organization&rsquo;s financial goals and enhance member satisfaction.</p><p><b>Duties and Responsibilities</b></p><ul><li>Advise the Board of Directors on key matters, including financial position, delinquency trends, asset and liability composition, and profit/loss performance. Provide insights to support short- and long-term strategic planning.</li><li>Develop and implement effective marketing programs that promote the credit union&rsquo;s philosophy, products, and services to current and prospective members.</li><li>Oversee the financial structure of the organization, including asset/liability management, accrual accounting systems, liquidity management, and control of non-earning assets.</li><li>Establish and maintain operational policies and procedures, ensuring consistent application across all functions.</li><li>Coordinate organizational priorities, including staffing, service development, membership growth, and product delivery, while supporting a culture of continuous quality improvement.</li><li>Analyze operational performance and recommend improvements to increase market share, enhance efficiency, strengthen service delivery, and improve internal controls.</li><li>Attend all regular and special meetings of the Board of Directors.</li><li>Establish and maintain effective communication channels across the organization.</li><li>Promote and uphold a positive credit union image, ensuring a secure, professional, and member-friendly environment with a strong emphasis on confidentiality and ease of service.</li><li>Ensure full compliance with all applicable laws, regulations, policies, and internal controls.</li></ul><p><b>Supervisory Responsibilities</b></p><ul><li>Lead, manage, and develop credit union staff, providing overall direction and performance oversight.</li><li>Oversee hiring, onboarding, training, scheduling, and performance management.</li><li>Conduct performance evaluations and support employee development and engagement.</li><li>Address employee concerns, resolve conflicts, and implement disciplinary actions when necessary in accordance with company policies and applicable laws.</li></ul><p>Job Type: Full-time</p><p>Pay: From $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Credit Union Manager

Brink's, Incorporated

<div><div><ul><li><h2 class="jobSectionHeader"><b>LOCATION</b></h2>
<div>Remote
</div></li><li><h3 class="jobSectionHeader"><b>CAREER AREA</b></h3>
<div>Sales
</div></li><li><h3 class="jobSectionHeader"><b>JOB TYPE</b></h3>
<div>Full time
</div></li><li><h2 class="jobSectionHeader"><b>PAY</b></h2>
<div>Base compensation between 61,700.00 - 92,500.00 Annual</div>
</li><li><h2 class="jobSectionHeader"><b>LICENSE</b></h2>
<div>Brinks Texas License #C00550</div>
</li><li><h2 class="jobSectionHeader"><b>JOB ID</b></h2>
<div>#R71616</div></li></ul></div></div><div></div>
<br><div></div><div><p>Why Brink's?</p><p>
When you join Brink's, you become part of a legacy of trust, security, and innovation that spans more than 165 years. We offer a competitive base salary with a performance-driven commission structure, as well as ongoing career development and advancement opportunities. Whether your goal is to grow into a leadership role or expand your influence as a strategic client partner, Brink's gives you the platform to thrive.</p><p></p><p>
Business Development Manager Financial Institutions</p><p>
At Brink's, we don't just deliver secure logistics - we deliver peace of mind. You will play a critical role in deepening the relationships that fuel our business. You'll work closely with a portfolio of valued clients, becoming a trusted advisor who understands their unique needs and helps them unlock the full potential of Brink's integrated cash management and security solutions.</p><p></p><p>
Pay:</p><p>
Base Salary Range</p><p>
$80,000 - $120,000 + Sales Incentive Plan (Commission)</p><p></p><p><b>
What You'll Do:</b></p><ul><li>Grow and strengthen existing customer relationships by identifying opportunities to expand solution adoption and increase Brink's footprint within each account</li><li>Engage in regular, consultative conversations with clients to understand their evolving business challenges and recommend tailored solutions</li><li>Uncover account growth opportunities through performance analysis, market insights, and regular account reviews</li><li>Collaborate cross-functionally with internal teams - from Customer Care and Operations to Product and Marketing - to deliver seamless, value-driven service</li><li>Deliver compelling presentations using data, case studies, and industry trends to articulate the impact of Brink's offerings</li><li>Negotiate renewals and upsells, ensuring each agreement aligns with the customer's needs and Brink's business goals</li><li>Use CRM tools (like Salesforce) to manage your pipeline, track engagement, and forecast account growth</li><li>Lead Quarterly Business Reviews (QBRs) to align with key stakeholders, highlight results, and plan for continued success</li><li>Act as the voice of the customer, sharing insights and feedback to help shape future offerings and enhance the client experience</li></ul><p></p><p><b>
What You Bring:</b></p><ul><li>A passion for relationship-building and helping customers succeed</li><li>3+ years of experience in account management, client success, or business development, ideally in a B2B environment</li><li>Strong business acumen and a consultative approach to identifying customer needs and solutions</li><li>Proven ability to engage and influence decision-makers at all levels</li><li>Excellent communication, presentation, and negotiation skills</li><li>A collaborative mindset with the ability to navigate cross-functional teams and drive shared outcomes</li><li>Proficiency with Microsoft Office and CRM platforms (preferably Salesforce)</li><li>A self-starter mentality, able to work independently while staying connected to team goals</li><li>Willingness to travel up to 60% for in-person client engagement</li><li>Experience in logistics, with a strong track record of partnering directly with customers' finance and operational teams, is preferred</li></ul></div><p></p>

Business Development Manager- Financial Institutions

Germain Motor Company

<div><div>Germain Volvo Cars South Hills</div>
<div><b>
Experienced Finance &amp; Insurance Manager (F&amp;I)</b></div>
<div>
Canonsburg, PA</div><br>
<div></div>
<div>
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.</div><br>
<div></div>
<div>
As a <b>Finance &amp; Insurance Manager (F&amp;I)</b>, you will oversee the complete finance and insurance process, delivering consistent results while protecting the dealership and the customer through accurate documentation and strict regulatory compliance. This position requires confidence, efficiency, and the ability to perform at a high level in a fast-paced environment.</div><br>
<div></div>
<div><b>
Responsibilities:</b></div>
<ul>
<li>Structure and finalize automotive finance and lease transactions</li>
<li>Present F&amp;I products professionally, ethically, and effectively</li>
<li>Maintain strong lender relationships to secure competitive approvals</li>
<li>Ensure 100% accuracy and compliance with all state, federal, and lender requirements</li>
<li>Deliver clean, fund-able deals with minimal rehash or callbacks</li>
<li>Work closely with sales and management to ensure seamless deliveries</li>
<li>Safeguard customer information and dealership assets</li>
</ul>
<div><b>Requirements:</b></div>
<ul>
<li>Previous F&amp;I Manager experience required</li>
<li>Proven track record of strong production, compliance, and customer satisfaction</li>
<li>Advanced knowledge of automotive finance, digital menus, and lender programs</li>
<li>Strong communication, closing, and organizational skills</li>
<li>High integrity, professionalism, and attention to detail</li>
<li>Proficiency with dealership management systems (DMS)</li>
<li>Valid driver&rsquo;s license</li>
</ul>
<div><b>Germain Offers:</b></div>
<ul>
<li><div>Comprehensive Coverage &amp; Health, Dental and Vision Insurance</div>
</li>
<li><div>401(k) Savings Plan with Employer Match</div>
</li>
<li><div>Paid Vacation/Company Holidays</div>
</li>
<li><div>Competitive Wage Plans</div>
</li>
<li><div>Ongoing Professional Development and Internal Promotions</div>
</li>
<li><div>Company Outings and Activities</div>
</li>
<li><div>Employee Discounts</div></li></ul><br>
<p>
</p><p>Whether you&rsquo;re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we&rsquo;ll provide you with the tools, training, and opportunities to help you succeed.</p>
<p><i>
For immediate consideration, visit us at </i><i>GermainCareers.com</i><i>.</i></p>
<p><i>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p><br>
<p></p>
<p>
LP</p></div><p></p>

Experienced Finance & Insurance Manger (F &I)

Northwest Bank

<div>PA0105 St Marys<p></p><p><b><br>
Job Description</b></p><div><h2 class="jobSectionHeader"><b>
DESCRIPTION</b></h2></div><p></p><div><p>
As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.</p><p>
The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience.</p><p></p><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities</li><li>
Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations</li><li>
Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness</li><li><p>
Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones</p></li><li>
Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being</li><li>
Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance</li><li>
Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li><li>
Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed</li><li>
Complete other duties and special projects as requested by management</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></p><ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>
Education:</b></p><ul><li>
High school diploma or equivalent preferred</li></ul><p><b>
Work Experience:</b></p><ul><li>
1 year banking and/or retail experience preferred</li><li>
Sales experience preferred</li><li>
Customer Service experience preferred</li></ul></div><p></p><p><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</p></div>

Financial Center Banker

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