financial services counselor

North Atlanta Oncology Services

Financial Counselor Support Representative Suburban Hematology Oncology Associates (SHOA) Multiple Locations | Full-Time | Patient Financial ServicesHelp Support Patients Through Their Care JourneySuburban Hematology Oncology Associates (SHOA) is seeking a compassionate and patient-focused Financial Counselor Support Representative to join our Patient Financial Services team.This role serves as an important resource for patients and families by helping them navigate financial assistance programs, billing questions, insurance concerns, and healthcare-related support services during a critical time in their care journey.We are looking for someone who combines professionalism, empathy, organization, and strong customer service skills in a fast-paced healthcare environment.Why Join SHOA?<ul><li>Meaningful work supporting oncology patients and families</li><li>Supportive and team-oriented healthcare environment</li><li>Opportunity for growth within Patient Financial Services</li><li>Training and cross-functional learning opportunities</li><li>Stable, mission-driven oncology practice</li><li>Competitive compensation and benefits package</li></ul>What You&rsquo;ll Do<ul><li>Support Financial Counselors with daily operations and new patient volumes</li><li>Assist patients with financial assistance applications, charity care, and external foundation programs</li><li>Research and apply for co-payment assistance programs and community resources</li><li>Serve as a point of contact for billing questions and financial concerns</li><li>Advocate for patients by helping resolve issues respectfully and professionally</li><li>Provide compassionate support to patients and families during challenging situations</li><li>Maintain accurate documentation of patient interactions and assistance programs</li><li>Communicate with patients by phone, written correspondence, and in person</li><li>Collaborate with internal departments to improve patient satisfaction and workflow efficiency</li><li>Provide backup coverage for Financial Counselors, including occasional travel between clinic locations</li></ul>What We&rsquo;re Looking ForRequired Qualifications:<ul><li>High school diploma or equivalent</li><li>2&ndash;3 years of experience in a healthcare, hospital, or clinic setting</li><li>Strong communication and customer service skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong computer and documentation skills</li><li>Professional, dependable, and detail-oriented approach</li></ul>Preferred Qualifications:<ul><li>Experience in patient financial counseling, registration, or healthcare customer service</li><li>Knowledge of Medicare, PPO, HMO, and commercial insurance plans</li><li>Medical terminology knowledge</li><li>CPT / ICD-10 familiarity</li><li>Bilingual English/Spanish</li></ul>Benefits<ul><li>401(k) with employer matching</li><li>Medical, vision, and life insurance</li><li>Flexible Spending Account (FSA)</li><li>Health Savings Account (HSA)</li><li>Paid time off</li><li>Professional growth opportunities</li></ul>Schedule Full-Time Monday&ndash;FridayWork Location In Person Multiple SHOA LocationsAbout SHOAAt SHOA, our mission goes beyond treatment. We are committed to supporting patients and families throughout every stage of their healthcare experience with compassion, professionalism, and excellence.Apply TodayIf you are passionate about helping patients and want to grow your career in a supportive oncology environment, we encourage you to apply today.Pay: From $21.05 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Financial Counselor Support Representative

Ernest Health

<div>Overview:
<div>
COTA - Full Time - Prescott Valley, Arizona</div><div></div><div> 
Student Loan Contribution Payment Program</div><div></div><div> 
Join Our Team at Mountain Valley Regional Rehabilitation Hospital &ndash; Prescott Valley, AZ</div><div></div><div> 
Mountain Valley Regional Rehabilitation Hospital is a 44-bed, modern inpatient facility specializing in stroke, spinal cord and brain injuries, orthopedic trauma, and other complex conditions. We also provide Home Health services to patients in the communities of Northern Arizona. We&rsquo;re dedicated to delivering personalized, high-quality care that restores independence and improves lives.</div><div></div><div> 
***Our hospital has been ranked in the Top 10% nationally for rehabilitative care for 15 years and has earned The Joint Commission&rsquo;s Stroke Certification and Brain Injury Certification.</div><div></div><div> 
We are seeking a COTA to join our team of passionate patient caregivers!</div><div></div><div> 
As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs. These programs focus to enhance the employees&rsquo; work experience, recognize, and celebrate achievements. We also encourage employees to share their work experience through &ldquo;My Ernest Journey&rdquo; and through our Engagement Survey, where our approach is &ldquo;You Spoke, We Listened&rdquo;. These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.</div><div> 
</div><div>Our hospital offers comprehensive benefits, designed to support your health and financial well-being.</div><div></div><div> 
Benefits:</div><ul><li>
PPO and High Deductible Medical Plan options</li><li>
Flexible Spending and Health Savings Account options available</li><li>
Dental and Vision coverage</li><li>
401K with employer matching</li><li>
Life insurance</li><li>
Short-and-long term disability</li></ul><div>
Wellness &amp; Work Life Balance:</div><ul><li>
Employee Assistance Program</li><li>
Wellness Program with quarterly wellness challenges with participation incentives</li><li>
Earned Time Off - start accruing vacation time on start date</li></ul><div>
Professional Growth:</div><ul><li>
Continuing education opportunities</li></ul>
Qualifications:
<div>
Required Skills:</div><ul><li>
Current licensure as a COTA required per state guidelines.</li><li>
Current Basic Life Support/CPR card required.</li><li>
One year of direct patient care experience in rehabilitation hospital setting preferred.</li></ul><div></div><div> 
Additional Qualifications/Skills:</div><ul><li>
Demonstrates critical thinking skills: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</li><li>
Demonstrates an understanding of treatment costs and financial support as they relate to quality and efficiency.</li><li>
Knowledge of clinical operations and procedures.</li><li>
Ability to maintain quality, safety, and/or infection control standards.</li><li>
Demonstrates general computer skills including: data entry, word processing, email, and record management.</li><li>
Effective organizational and time management skills.</li><li>
Effective written and verbal communication skills.</li><li>
Ability to maintain proper levels of confidentiality.</li><li>
Ability to work closely and professionally with others.</li><li>
Ability to move quickly from one task to another and to prioritize tasks.</li><li>
Ability to use appropriate equipment necessary for the job</li></ul> 
<div></div>
Responsibilities:
<div>
Under the direction of an occupational therapist, provides rehabilitative services to individuals with physical impairments. Monitors the patient's program and records patient's progress for the occupational therapist. Integrates the hospital&rsquo;s mission and &ldquo;Guiding Principles&rdquo; into daily practice.</div></div>

COTA Student Loan Contribution Payment Program

Take Charge America

About UsTake Charge America, Inc. is a nonprofit credit counseling and financial education organization dedicated to helping individuals and families achieve self-reliance and financial stability. Since 1987, we have provided confidential credit counseling, financial education, and debt management solutions to consumers nationwide. Our mission is to empower people to improve their financial future through education, guidance and personalized support.Position Summary The new Accounts Counselor serves as the first point of contact for consumers seeking assistance through Take Charge America&rsquo;s credit counseling services. This position is responsible for conducting interviews, performing financial assessments, and enrolling qualified clients in the organization&rsquo;s Debt Management Program (DMP). The counselor provides compassionate, informative, and compliant guidance to help consumers understand their financial options and make informed decisions toward achieving financial stability.Position is (5) five days a week including Saturday - Sales experience and outgoing personality is perfrrredEssential Duties and Responsibilities<ul><li>Client support: Respond to inbound calls, web applications, and referrals from consumers seeking financial counseling or debt management assistance.</li><li>Intake: Conduct thorough intake interviews to gather financial information and assess the consumer&rsquo;s situation.</li><li>Evaluate: Evaluate client eligibility for the Debt Management Program and other counseling services based on established criteria and guidelines.</li><li>Benefits and Processes: Provide clear explanations of DMP benefits, processes, creditor relationships, and potential outcomes.</li><li>Documentation: Prepare and present proposed plans for client enrollment, ensuring accurate data entry and documentation.</li><li>Enrollment: Guide clients through the enrollment process, ensuring all required forms and authorizations are completed.</li><li>Record-keeping: Maintain accurate and detailed records of client communications and assessments in the client management system.</li><li>Compliance: Adhere to federal, state and industry compliance standards, as well as organizational policies and procedures.</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong customer service and communication skills with the ability to establish trust and rapport quickly.</li><li>Ability to explain related financial concepts in a clear and compassionate manner.</li><li>Strong attention to detail and accuracy in data collection and documentation.</li><li>Excellent problem-solving skills.</li><li>Experience with call center systems and client databases.</li><li>Must be able to meet minimum productivity and performance goals.</li><li>Ability to obtain required certification by the end of training.</li><li>Must be able to meet minimum productivity and performance goals.</li><li>Ability to be receptive to ongoing feedback &amp; improvement.</li><li>Ability to be flexible, and dependable with a high level of professionalism.</li></ul>Education &amp; Experience<ul><li>High School Diploma or equivalent.</li><li>Minimum of 2 years of experience in financial services, counseling, or related fields in a call center environment preferred.</li><li>Fluency in English and Spanish is preferred.</li><li>Excellent time management, multi-tasking, communication, and organizational skills.</li><li>Strong people skills with demonstrated ability to communicate and contribute to the organizational mission and values.</li></ul>Physical Demands and Work Environment<ul><li>Sitting: Remain in a seated position for extended periods while performing duties like computer work.</li><li>Mobility: Occasionally stand and walk around the office or call center floor.</li><li>Manual Dexterity: Use hands for keyboarding, operating office equipment (like printers, fax machines, and phones), and other fine motor tasks.</li><li>Vision: Require close, distance, color, and peripheral vision, with the ability to adjust focus to see computer screens, documents, and other office equipment clearly.</li><li>Lifting: May occasionally need to lift or carry objects weighing up to 10 pounds, though this is not a primary function.</li><li>Other: May need to use hands and arms to reach, and turn, raise, and lower the head</li></ul>Why Join Us?<ul><li>Make a meaningful impact on the lives of underserved communities.</li><li>Work with a mission-driven team committed to innovation and service.</li><li>Enjoy a collaborative culture with opportunities for growth and leadership.</li></ul>Apply today and help us build a smarter, more compassionate future.Job Type: Full-timePay: $17.00 - $22.25 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>financial services, counselor or related field: 2 years (Preferred)</li></ul>Language:<ul><li>Spanish - (Spanish Preferred not required) (Preferred)</li></ul>Work Location: In person

Client Services Counselor - New Accounts/Bilingual

Mission Health

<div>Schedule: Friday - Monday | Day Shift (10 hour shifts)
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Financial Counselor today with Mission Hospital.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient&rsquo;s financial coverage.
What you will do in this role:
<ul><li>Follow AIDET guidelines in all interactions with the patient
</li><li>Demonstrates excellent customer service
</li><li>In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
</li><li>Provide estimates to patients and/or physicians as requested
</li><li>Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
</li><li>Follows all guidelines set forth in the Cash Handling policy.
</li><li>Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
</li><li>Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
</li><li>Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
</li><li>Escalates any concerns as needed to Patient Access Manager/Supervisor
</li><li>Enter pertinent insurance information into the HIS system (i.e. Meditech)
</li><li>Enters appropriate notes for all patient encounters
</li><li>Maintain professional image and implement excellent customer service to customers
</li><li>Complete financial analysis and collect estimated patient liabilities
</li><li>Follow up with patients for necessary signatures if they were incomplete at time of hospitalization</li></ul>
What qualifications you will need:
<ul><li>High school diploma or GED preferred</li><li>
1 year of related experience required.
</li><li>Proficiency in Microsoft Office applications.</li></ul>
Benefits</h5>
Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Financial Counselor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Patient Financial Counselor

Yale University

<div>Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Overview
Under the general direction of the Yale Medicine Pre-Estimation Manager, the Financial Counselor plays a critical role in supporting patients through the financial aspects of their care journey. This position is primarily responsible for proactively engaging with patients to determine their financial responsibility and provide clear, personalized estimates of the anticipated costs for medical services prior to those services being rendered.
The Financial Counselor initiates direct communication with patients, via phone, secure messaging, or in-person consultations to explain insurance coverage, out-of-pocket obligations, and available payment options. They ensure patients understand the estimate by addressing questions, clarifying billing components, and offering empathetic guidance tailored to each patient&rsquo;s financial situation.
In addition to providing estimates, the Financial Counselor is responsible for securing payment or establishing payment arrangements prior to service delivery. This includes discussing financial assistance programs, facilitating pre-service collections, and coordinating with clinical and administrative teams to ensure a seamless patient experience. Throughout the process, the Financial Counselor maintains a compassionate and professional demeanor, recognizing the stress financial uncertainty can bring and striving to empower patients with transparency and support.
Required Skills and Abilities 
1. Superior oral and written communication skills. Independent decision-making. 
2. Knowledge and thorough understanding of insurance benefits and ability to interpret and discuss deductibles and co-insurances with patients. Excellent customer service skills and work well as a team player. 
3. Excellent attendance and reliability. Highly energetic and motivated with the ability to work under pressure and handle and maintain a high volume of accounts. 
4. Ability to maintain a high degree of tact, diplomacy and understanding in dealing with patients and maintain a high level of confidentiality in discussing personal and financial matters. 
5. Excellent organizational skills. 
 
Preferred Skills and Abilities
At least two years medical billing and customer service experience. Working knowledge of medical insurance authorizations and referrals preferred. Working knowledge of ICD-10 and CPT codes. EPIC experience. Understanding of Credit Balance process in EPIC. Working knowledge of Microsoft Office. Spanish speaking preferred.
Principal Responsibilities
1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.
Job Posting Date
04/13/2026
Job Category
Administrative Support
Bargaining Unit
L34
Compensation Grade
Labor Grade D
Compensation Grade Profile
Hourly Range
$31.83
Time Type
Full time
Duration Type
Staff
Work Model
Hybrid
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit &quot;Learn about background checks&quot; under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. 
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. 
 
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual&rsquo;s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. 
 
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.</div>

Account Assistant 4, Pre-Estimations

Southwood Interventions

<div>Now Hiring: Counselor II, Senior Alcohol &amp; Drug Counselor
Location: Woodridge Interventions,2221 64th St., Woodridge, IL 60517
Salary Range: $24.05 to $26.00 per hour
Job Type: Full-time (Men's unit)
As a Counselor II, you have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.
Required certification or license: IAODAPCA certification as CERTIFIED ALCOHOL AND OTHER DRUG COUNSELOR (CADC) or IC&amp;RC Counselor certification CRADC, CSADC, CAADC or LSW, LCSW, LPC, or LCPC 
Join Our Team and Together, we'll continue BUILDING BETTER FUTURES!
Benefits &amp; Perks: We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you &ndash; both at home and at work.<ul><li>
Medical &amp; Dental &amp; Vision Insurance</li><li>
Flexible Spending Accounts</li><li>
Basic Life &amp; Short-Term Disability Insurance</li><li>
401(k)</li><li>
Life Assistance Program (LAP)</li><li>
Tuition Assistance Program</li><li>
Paid Time Off (PTO) * Paid Holidays * Paid Training</li><li>
Advancement Opportunities</li></ul>
Who We Are:
Abraxas Youth &amp; Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families. Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live. 
LICENSES/DESIGNATIONS/CERTIFICATIONS:<ul><li>
Current licensure, CADC, or IC &amp; RC required</li><li>
 LPC or LSW or LCSW or LCPC ( LCPC preferred)</li><li>
Two (2) years&rsquo; experience working with Substance abuse. Preferred.</li><li>
Two (2) years of counseling experience.</li><li>
Ability to work independently.</li><li>
Ability to exercise discretion and use independent judgment in making decisions.</li><li>
Ability to promote positive behavior and manage resistant behavior.</li><li>
At least twenty-one (21) years of age.</li><li>
Valid driver&rsquo;s license from employee&rsquo;s state of residence.</li><li>
Ability to work with computers and the necessary software typically used by the department.</li></ul>
Why Should You Consider Abraxas?<ul><li>
At Abraxas, we celebrate the richness of our diverse employees and the communities we serve. We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.</li><li>
As we work to make a difference in people&rsquo;s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.</li><li>
As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.</li><li>
Whether you&rsquo;re looking to begin a rewarding career or you&rsquo;re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.</li><li>
At Abraxas, everything we do centers around people. That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness. Our benefit options meet you where you are in your life and set you up for success both in and outside of work.</li><li>
If you want to have a positive impact in the lives of others, come join us!</li></ul>
Equal Opportunity Employer
Abraxas Youth &amp; Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others. Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree. If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you.
We are Hiring and We Want You on Our Team!<div> 
About Company:</div><div></div><div> 
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.</div><div></div><div> 
Apis Services, Inc. and affiliate&rsquo;s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.</div></div>

COUNSELOR II

Catholic Social Services

<div><div><div><div><div><div><div><div>POSITION SUMMARY</div> 

The Supportive Services for Veteran Families (SSVF) SSVF Case Manager will be responsible for the case management of a portfolio of Veteran families who have experienced or are at risk of homelessness. The SSVF Case Manager will work closely with each family on their caseload to help them achieve long-term housing stability in the shortest time possible. The SSVF Case Manager will connect the family with SSVF temporary financial assistance and help the family to obtain and utilize other available resources and benefits. The SSVF Case Manager is also responsible for developing and implementing a client-defined, goal-oriented Housing Stability Plan for each family on their caseload.
We are committed to fostering professional growth by offering a Case Manager Career Development Pathway. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.
Case Managers may be hired as Level 1 or Level 3 depending on qualifications.
Case Manager I (Entry-level)<ul><li>
Education: High School Diploma or GED</li><li>
Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role</li><li>
Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II</li></ul>
Case Manager III (Experienced-level)<ul><li>
Education: Bachelor&rsquo;s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)</li><li>
Experience: 4 years of relevant experience equivalent to a CSS Case Manager</li><li>
Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required</li><li>
Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV</li></ul>
Ready to grow your career with us? Apply now!<div>
ABOUT US</div> 

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.
 Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:<ul><li>
Offering charitable assistance to those in need, especially persons who are poor</li><li>
Developing and conducting programs to strengthen and support families and the dignity of the human spirit</li><li>
Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity</li><li>
And advocating for social justice for the common good of all</li></ul><div> 
ABOUT OUR PROGRAM/DEPARTMENT</div> 

Supportive Services for Veteran Families (SSVF) is a case management program for homeless, or at-risk for homelessness, Veterans and their families. SSVF Case Managers will assist you with identifying and addressing barriers, increasing self-sufficiency, and securing permanent housing. We work closely with the VA and other community service providers to ensure that our clients are connected with any and all resources available to them.
We serve Veterans in the Anchorage Municipality and in the Matanuska-Susitna Borough.<div>
REQUIRED COMPETENCIES</div> 

Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths.
Ability to work and thrive in a team environment.
Ability to take initiative, and work independently.
Ability to communicate effectively both verbally and in writing.
Excellent critical thinking skills.
Excellent organizational and record keeping skills
Knowledge Requirements:<ul><li>
Knowledge of and ability to practice SSVF core concepts; Housing First, Crisis Response, and Client Choice.</li><li>
Knowledge of and ability to practice trauma-informed care.</li><li>
Experience working with individuals experiencing/at risk of homelessness. Experiencing working with individuals in crisis.</li><li>
Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness.</li><li>
Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska</li><li>
Knowledge of client confidentiality practices.</li><li>
Knowledge of the SSVF Program eligibility requirements.</li></ul>
Skill Requirements:<ul><li>
Fully proficient in Microsoft Office.</li><li>
Experiencing using Apricot, Intacct, and AKHMIS software.</li><li>
Proficient to expert level data entry skills.</li><li>
Proficient with Windows operating systems.</li></ul><div>
 RESPONSIBILITIES</div> 

Maintains a caseload of households in the SSVF Program. Works with households to assess housing needs, and provides case management and financial assistance to address those needs. Assists clients to secure housing if they are experiencing homelessness.
Utilizes Housing First and Motivational Interviewing approaches to engage and work with Veteran households. In collaboration with Veteran households, develops Housing Stability Plans, and connects households with additional VA and community resources to meet their identified needs in the shortest time possible. Assists clients in accessing and maintaining entitlements and benefits.
Establishes and maintains collaborative working relationship with community resources; attends and participates in appropriate community resource meetings and events.
Participates in street and shelter outreach to identify homeless Veterans and present the SSVF Program as an alternative to homelessness.
Completes thorough intakes and eligibility screenings with referred clients.
Enters client data and case notes into the Homeless Management Information System (HMIS).
Maintains accurate and complete records for each household&rsquo;s case management file. Completes eligibility and recertification requirements in a timely manner.
Adheres to policies and procedures outlined in the SSVF Program Manual.
Travels independently in Anchorage as needed; must be able to transport persons in their own vehicle. Conducts home visits to support clients in achieving housing stabilization.
Other duties as assigned.<div>
QUALIFICATIONS</div> 

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.
Case Manager I
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.
Case Manager II
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year as a CSS Case Manager I.
Case Manager III
Minimum Education Qualification: Bachelor&rsquo;s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.
Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.
Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.
A relevant combination of education and experience may be considered.
Case Manager IV
Minimum Education Qualification: Bachelor&rsquo;s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.
Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.
Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.
Principles of trauma informed care, stages of change, motivational interviewing, client centered case management, and Housing First. Social Justice Advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills. Military veterans and their family members are encouraged to apply. The ideal candidate has experience providing case management activities to veterans and/or the homeless population and embraces a Housing First approach to helping homeless veterans individuals and families stabilize and return to permanent and traditional housing.<div>
WORK ENVIRONMENT</div> 

Physical demands: Work is performed in a standard indoor office environment, with field work within the MATSU area also frequently required. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.
Travel: Traveling out of Alaska is rare. Occasional travel within Anchorage is required. Frequent travel within Wasilla is required.
Location:851 Westpoint Dr, Suite 108, Wasilla, AK 99654 and broader Matanuska-Susitna Borough region</div></div></div></div></div></div> 

9am - 5pm Monday through Friday.</div>

Case Manager III

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