financial services specialist

City of Urbana

JOB
 Financial Services Specialist Starting Salary Range: $57,295.04 – $74,483.56 annuallyFull Salary Range: $57,295.04 - $91,672.07 annually Job Type: Full-time, Non-Exempt, Civil Service Position Summary: The Financial Services Specialist is primarily responsible for reviewing, approving, and processing weekly accounts payable invoices, performing financial data entry, maintaining various financial system modules, preparing billings for various amounts owed to the City, assisting with the annual audit, processing various revenue receipts, and preparing and posting journal entries. Work requires frequent contact with employees, vendors, and the public, and has access to confidential information. Essential Functions Include: Accounts PayableReview and approve new vendors entered into financial system from various departments.Processes invoices for payment; writes checks on a weekly basis; distributes and mails checks.Ensures that various financial services invoices are appropriately coded and forwarded for entry into the financial system.Reviews employee travel reconciliations for accuracy; reviews listing of outstanding reconciliations; notifies department and/or employees of outstanding reconciliations.Provides technical support and training to department Administrative Assistants. Accounts ReceivablesPrepares and mails invoices to various businesses and governmental agencies for services performed; follow up collection on delinquent accounts are executed monthly. Coordinate collections follow up procedures between various departments of the City when necessary.Processes various City revenues for deposit such as food and beverage tax, landscape recycling fees, local motor fuel tax, and hotel motel tax; verifies calculations on monthly tax returns; enters receipts into computer system; verifies receipts to the general ledger.Prepares various other revenues for deposit such as utility taxes, video gaming tax, retiree insurance payments, nuisance abatements, etc.; enters receipts into computer system; verifies receipts to the general ledger.Processes all revenue checks through bank remote deposit in a timely manner.Monitors and downloads daily bank report for ACH payments.Performs data entry of various payments, including ACH payments, LDRP, meter revenue, etc. Landscape Recycling Center (LRC)Approves applications for new customer charge accounts.Uploads daily transaction files from LRC software to the City’s financial system.Prepares and mails landscape recycling center bills on a monthly basis.Reconciles sales tax monthly and submits to Illinois Department of Revenue within established deadlines. Business LicensingCreates accounts for new businesses in Customers and Business Accounts in financial system; issues local tax forms to new businesses; maintains Customers and Business Accounts as changes occur.Works closely with Champaign Urbana Public Health District in identifying new businesses subject to local taxes.Serves as lead contact for businesses using Citizen Self Service, our online payment portal; Provides support to businesses including resetting passwords and help navigating the online portal. Business Office SupportProvides support for the City’s computerized systems, including assistance with implementation of new modules.Prepares or inputs journal entries.Provides Record Retention support. Annual AuditAssists auditors during annual audit by providing supporting documentation for accounts payables and receivables, and other related materials as requested.Year EndReviews vendor invoices and verifies IRS 1099 classifications; Reconciles vendor 1099 invoice amounts to vendor summaries; confers with City departments and other entities regarding classification status and/or invoice verification.Prints and distributes Form 1099’s to vendors for several entities, including the City, The Urbana Free Library, Board of Trustees of the Urbana Fire Pension Fund, and the Urbana Police Pension Fund by deadlines established annually.Prepares 1099 electronic file and imports to IRS by deadline established annually. Required / Minimum Qualifications: High school diploma or equivalent supplemented by post-secondary course(s) in bookkeeping or accounting.Two (2) years of work experience in basic bookkeeping or other work involving financial records and accounts.Three (3) years of responsible work experience with financial records can be substituted for bookkeeping/accounting courses.Must possess a valid State of Illinois Class D driver’s license or have the ability to obtain one within fifteen (15) days of employment.Must be physically able to lift and carry up to 25 lbs. unassisted, to include paper boxes and files. For a complete list of duties and qualifications, please refer to the job description.

Financial Services Specialist

Community Health of South Florida

POSITION PURPOSE: 
 
The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing. 
 
POSITION REQUIREMENTS / QUALIFICATIONS: 
 
Education/Experience:
 
A minimum of High School Diploma or GED Equivalent. ICD 9 Coding experience preferred. Experience with Patient Services. Must have knowledge of Medicaid / Medicare Insurance, collection and setup. 
 
Licensure / Certification:
 
Maintain current CPR certification from the American Heart Association. 
 
Skills / Ability:
 
Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. 
 
POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION) 
 
Register new client on Intergy as per guidelines issued by Community Health of So. Florida. 
 
Researches files for previous enrollment in CHI computer system before creating a new medical record number. 
 
Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida. 
 
Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc. 
 
Attempt collection o Completes assigned task in a timely manner.f past due debts as clients request services from CHI. 
 
Check-in clients for needed medical services. 
 
Check-out clients upon receiving medical services. 
 
Process of patient payments. 
 
Review and balance out daily batches. 
 
Submit daily journal to assigned supervisor. 
 
Submit cash and copies of daily batches to the Accounting Department for deposit. 
 
Complete statistical data and submit daily. 
 
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc. 
 
Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read. 
 
Identifies patients who need a Learning Needs Assessment and gives them the form to complete. 
 
Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete. 
 
Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient. 
 
Attaches a completed new patient lab request form to the encounter form of every new patient. 
 
Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider. 
 
Verifies Medicare, Medicaid and all other insurance carriers. 
 
Performs daily balance closing and ensures that all procedures and payments are posted accurately. 
 
Performs cashier duties, collect patient funds for services and enters data into computer for payment received. 
 
Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&amp;E&rsquo;s and Payments). 
 
Use appropriate and correct telephone etiquette at all times. 
 
Participates in Continuing Educational In-services and Performance Improvement Activities. 
 
Reports to work on time and ready to work with minimal absenteeism. 
 
Completes &amp; Post all B&amp;E (billing and encounter) forms within the same of service. 
 
Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations. 
 
Performs other duties as assigned, including variable shifts if needed.

PATIENT FINANCIAL SERVICES SPECIALIST

Hillsboro Area Hospital

<div>Description:

The Patient Financial Services Specialist is a key member of the Patient Accounting team, responsible for supporting the financial experience of patients through compassionate service, accurate billing processes, and informed financial counseling. This role combines direct patient interaction with behind-the-scenes account management, including resolving account issues and assisting patients with understanding and managing their financial responsibilities. The Specialist ensures billing accuracy and compliance while helping patients access necessary care without unnecessary financial hardship.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Patient Communication &amp; Financial Counseling<ul><li>
Provide exceptional customer service via phone, email, and in-person interactions regarding billing inquiries, account balances, and payment options.</li><li>
Educate patients about insurance coverage, out-of-pocket responsibilities, and available financial assistance programs.</li><li>
Evaluate patients&rsquo; financial situation to determine eligibility for payment plans or financial assistance in accordance with organizational policies.</li><li>
Meet with patients to review bills, assist with financial assistance applications, and establish payment plans in accordance with policy.</li><li>
Conduct follow-up communications to collect documentation and complete financial aid processes.</li><li>
Respond promptly to inquiries or correspondence from patients.</li></ul>
Account Review &amp; Maintenance<ul><li>
Analyze patient accounts for billing accuracy and ensure proper application of insurance payments and patient responsibility.</li><li>
Document all account activity, communications, and financial arrangements accurately in the billing system.</li><li>
Review credit balances and reconcile multiple accounts when applicable.</li><li>
Collaborate with billing and insurance teams to support seamless patient financial experiences.</li></ul>
Compliance &amp; Professional Conduct<ul><li>
Uphold patient confidentiality and comply with HIPAA and all applicable federal, state, and organizational regulations.</li><li>
Maintain knowledge of hospital and departmental policies and procedures, including corporate compliance.</li><li>
Promote a work environment consistent with the mission, vision, and values of the organization.</li><li>
Report compliance concerns appropriately and participate in training sessions as required.</li></ul>
ADDITIONAL DUTIES<ul><li>
Strong understanding of health insurance plans, billing processes, financial assistance programs, and regulatory guidelines.</li><li>
Excellent communication skills with the ability to explain complex financial information in a clear, respectful, and empathetic manner.</li><li>
Highly organized and detail-oriented; able to prioritize tasks and work independently with minimal supervision.</li><li>
Bilingual skills are a plus.</li><li>
Ability to work under pressure, meet deadlines, and adapt to changing priorities.</li></ul>
(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)
SUPERVISORY RESPONSIBILITIES
None
Requirements:

EDUCATION AND/OR EXPERIENCE<ul><li>
High school diploma or equivalent required; associate or bachelor&rsquo;s degree in healthcare administration, finance, or related field preferred.</li><li>
Minimum of 2 years' experience in medical billing, hospital insurance procedures, financial counseling, or patient accounts in a healthcare setting.</li><li>
Proficiency with billing systems, EHR platforms, and Microsoft Office applications.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS &amp; WORK ENVIRONMENT<ul><li>
Regular contact with patients, guarantors, insurance representatives, and internal departments.</li><li>
Primarily sedentary work in a standard office or remote setting.</li><li>
Frequent use of computer, phone, and office equipment.</li><li>
Occasional lifting of up to 25 pounds.</li><li>
Visual acuity for reviewing billing documentation and computer screens.</li></ul>
CORPORATE COMPLIANCE
Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health&rsquo;s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse. 
BENEFITS
Please use the link below to visit our website for a list of benefits offered.
https://www.hillsborohealth.org/careers</div>

Patient Financial Services Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Web Services is seeking a veteran enterprise technical sales representative to deliver value for companies via AWS's analytics solutions. As an AWS Analytics Sales Specialist on our Data, you will be at the forefront of driving adoption and revenue growth for AWS's Analytics services. Your role will involve identifying high-value customer opportunities within a specific territory and engaging AWS customers to understand their needs and align them with AWS Analytics solutions. With a passion for developing high-potential opportunities and executing effective strategies, you will own the full-cycle sales engagement plan, from identifying qualified leads to realizing revenue. You will understand a customer's business initiatives, help craft account plans to identify and drive opportunity win plans to enable those business initiatives, and ensure successful launch to realize both customer vision and AWS revenue. You will earn trust with IT and Line of Business leaders. You will understand detailed business drivers in your forecast and intentionally work the best opportunities that maximize your ability to hit revenue goals. You can conduct compelling executive conversations on the transformational possibilities of building AI ready data foundations, launching new data products and helping customers put their data to work. 
 
As a sales specialist for this fast-growing, exciting space you will have the opportunity to help drive the growth and shape the future of emerging technologies that will have an important impact on our customers' technical strategy, business goals, and their bottom line. You will work backwards from the customer's desired outcomes to discover, define, quantify, and build a plan to help customers achieve these desired outcomes by partnering with AWS. You will educate customers on &quot;art of the possible&quot; success stories and AWS enablers including our data warehousing (Amazon Redshift), data lake (Amazon Lake Formation), BigData processing (Amazon EMR), search (Amazon Open Search Service), ETL (Amazon Glue), streaming (Amazon Kinesis and Amazon Managed Kafka), and visualization and serverless query (Amazon Quicksight and Athena) solutions. Then you will work with a specialized solution architect to craft a solution spanning these solutions as well as selected partner products and manage the sales process including evaluation, pricing, objection handling, navigating competitive pressures, proofs of concept and construction of a supporting business case. The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS core sales representatives, solutions architects, product management, professional services and partners. The successful candidate will also possess a business background that enables them to drive an engagement and interact with business personas at the CxO/VP level. The successful candidate should also have a technical understanding that enables them to easily interact with developers and technical architects. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to accelerate and launch customer projects. 
 
Key job responsibilities 
<ul><li>Drive revenue and market share in a defined territory.</li><li>Meet or exceed annual revenue targets.</li><li>Develop and execute against a comprehensive account/territory plan.</li><li>Develop working backwards analytics visions including business case and financial justification, potentially gleaned from earnings reports.</li><li>Create &amp; articulate compelling value propositions around AWS analytics services.</li><li>Accelerate customer adoption of Amazon analytics services.</li><li>Maintain a robust sales pipeline leveraging sales force automation tools and best practices</li><li>Work with partners to extend reach &amp; drive adoption.</li><li>Develop long-term strategic relationships with key accounts.</li><li>Ensure customer satisfaction.</li><li>Expect moderate travel.</li></ul> 
A day in the life 
You&rsquo;re surrounded by innovation. You&rsquo;re empowered with a lot of ownership. Your growth is accelerated. The work is challenging. You have a voice here and are encouraged to use it. Your experience and career development is in your hands. We live our leadership principles every day. At Amazon, it's always &quot;Day 1&quot;. 
 
About the team 
Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience</li><li>5+ years of business development, partner development, sales or alliances management experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of building profitable partner ecosystems experience</li><li>Experience developing detailed go to market plans</li><li>Experience in any Bigdata architecture, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 157,100.00 - 212,600.00 USD annually 
USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually</div>

Sr. Sales Analytics Specialist, US Financial Services Specialist Sales

Orrstown Bank

The Banking Specialist II will serve as a primary representative for the financial center in both processing paying/receiving transactions for client requests and supporting client servicing and new account requests. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist II will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist II will possess good judgement and decision making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.
 
A high school diploma or equivalent. Prior cash handling experience; minimum one (1) year of experience in related banking positions preferred.
 
Proficient reading, verbal, and written communication, mathematical, computer, and interpersonal relations skills; strong attention to detail and be organized; clear understanding of bank products and services to cross-sell to clients; adept at cross-selling bank products and services; be knowledgeable of and adhere to security procedures.

Banking Specialist II

The Human Resource Consulting Group

<div>Join The Human Resource Consulting Group as a Full-Time Financial Reconciliation Specialist and elevate your career in a dynamic, customer-focused environment. This role offers the unique opportunity to work from home, providing flexibility to balance your personal and professional life effectively. With a competitive salary range of $65,000 to $75,000, your skills will be rewarded as you contribute to our innovative approach in the Human Resources industry.
We value problem solvers who are curious and courageous&mdash;qualities that will help you thrive in our high-performance culture. As a specialist, you will utilize your analytical skills to tackle complex financial discrepancies, making a tangible impact on our operations. You can get great benefits such as Medical, Dental, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you are driven by accountability and eager to bring fresh ideas to our team in Seymour, CT, this is the perfect opportunity for you.<h3 class="jobSectionHeader">
WHAT IT'S LIKE TO BE A FINANCIAL RECONCILIATION SPECIALIST AT FINANCIAL RECONCILIATION SPECIALIST</h3>
As a Financial Reconciliation Specialist at The Human Resource Consulting Group, you can expect a dynamic and engaging daily routine. Your primary responsibility will involve reviewing financial transactions, identifying discrepancies, and ensuring accurate records. You will utilize various software tools to perform reconciliations and generate reports, collaborating closely with team members to resolve any financial issues that arise. Your day will typically start at 8:30 AM and end at 5 PM, Monday through Friday, fostering a structured yet flexible work environment. On Fridays, you&rsquo;ll have the option to work remotely, allowing you to wrap up the week in a comfortable setting.
Expect regular training session and team meetings where innovation and problem-solving take center stage, fueling your curiosity and enhancing your skill set as you grow within the role.<h3 class="jobSectionHeader">
WHAT MATTERS MOST</h3>
To excel as a Financial Reconciliation Specialist at The Human Resource Consulting Group, a strong blend of technical and analytical skills is essential. Candidates should have at least three years of experience in a similar role, complemented by a degree in Accounting or Finance. Proficiency in Excel is crucial, as you will be tasked with performing daily reconciliations of multiple bank accounts, including operating, payroll, tax, and client-specific accounts. You must possess a keen eye for detail to monitor and match cash activities, such as ACH, wires, and checks. The ability to investigate and resolve discrepancies with urgency and ownership is vital.
You will also be responsible for reconciling payroll funding and supporting month-end close through accurate and timely balance sheet reconciliations. Strong communication skills are necessary to partner effectively with Payroll, Tax, and Finance teams, helping to identify trends and opportunities to enhance financial controls.
Knowledge and skills required for the position are:
<ul><li>Performing daily reconciliation of multiple bank accounts (operating and client-specific accounts)</li><li>
Monitoring and matching cash activity including ACH, wires and checks</li><li>
Investigating and resolving discrepancies with urgency and ownership</li><li>
Reconciling payroll funding to ensure alignment between client debits</li><li>
Maintaining clear documentation and audit trails for all reconciliation activity</li><li>
Partnering with Tax</li><li>
and Finance teams to resolve issues and improve processes</li><li>
Identifying trends and gaps and opportunities to strengthen financial controls</li><li>
3 years minimum with a degree in Accounting or Finance and excellent Excel skills including Pivot tables!</li></ul><h3 class="jobSectionHeader">
MAKE YOUR MOVE</h3>
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!</div>

Financial Reconciliation Specialist

Presbyterian Healthcare Services

<div>Location Address:
9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:
Minimum Offer $15.60 Maximum Offer $22.12 Now Hiring: Patient Access Account Specialist I-ABQ
Summary:
Under the direction of the Patient Access Supervisor, the Patient Access Account Specialist I provides basic functions to financial clear patient accounts for government and commercial accounts prior to the date of service. Performs basic financial clearance functions, including insurance verification, authorization, collection and documentation of patient demographics, benefit analysis, and pre-service collections. The Patient Access Account Specialist I will ensure follow up on authorizations for scheduled and Urgent/Emergent procedures and admissions until date of service or discharge for admissions. The Patient Access Account Specialist I must possess a basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access to include HIPAA, EMTALA, and CMS guidelines of MSPQ. The Patient Access Account Specialist (PAAS I) monitors work queues for financial clearance and missing authorizations ensuring a payment source is identified and secured and there is a clean claim for billing. The Patient Access Account Specialist I acts as resource to all employees within Patient Access. The Patient Access Account Specialist I is responsible for providing the highest level of customer service to patients, ancillary departments and payers when financially clearing accounts. The PAAS I will work with ancillary departments to ensure the procedures scheduled and authorized meet payer requirements. The Patient Access Account Specialist I provides coverage to other areas and hospitals as needed to minimize overtime and guarantee the patients receive services as needed without registration delays. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:
Customer Service and Caring Practices: *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. *Ability to manage conflict and appropriately request the help of a supervisor when needed. *Implement PROMISE and CARES behaviors in every encounter. *Educates patients for whom they speak regarding insurance benefits and liabilities. *Ensures accounts are financially cleared prior to date of service to alleviate patient concerns over hospital financial matters Encounter Components: *Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; *Obtain/confirm and enter demographic and other financial and clinical information necessary for final clearance of scheduled accounts. *Review Urgent/Emergent admission accounts for notification, financial clearance and authorization pre-discharge. *Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. *Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. *Review and process work queues related to Patient Access pre-visit or urgent/emergent admissions, per department guidelines. *Review of accounts falling within the work queues to ensure the insurance information contains accurate policy ID#s, Group Name and Numbers, Subscriber information, Authorization numbers, as well as correct payer and Coordination of benefits prior to date of service. *Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail. *Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a proficient knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements *Ensure accurate completion of MSPQ prior to date of service. *Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate. *Monitor and track Data Quality program to ensure errors are corrected prior to final bill and correct accounts as necessary. *Maintain appropriate records, files, and timely and accurate documentation in the system of record. *Work with ancillary departments to ensure coding, diagnosis and facility are authorization are in alignment. *Work with payers to ensure authorization is in place; initiating the auth when appropriate. *Coordinate efforts with Financial Advocates to secure payer source current and future visits. *Monitor work queues to identify late add-on accounts and complete financial clearance procedures prior to services to avoid unauthorized procedures from being performed. *Work with physician offices to resolve discrepancies in authorizations and scheduled procedures. Financial Accountabilities: *Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient prior to visit or make arrangements for payment at time of service. *Ensure a payer source has been identified prior to services being rendered. *Ensure authorization for correct procedure (CPT), facility, and date of service is obtained. Patient Relations *Contact patients pre-visit to complete any information missing from the account to ensure accuracy prior to visit. *Transparency with patients through communication of patient liabilities and authorization issue in a timely manner, allowing patients ability to make informed decisions. *Educate patients and answer questions from patients on benefits, liabilities and financial options. *Provide patient with way-finding for appointment at time of pre-registration. *Perform AIDET when speaking to patient to alleviate anxiety and confusion. Quality Improvement: *Perform assigned patient care responsibilities, which may include but not limited to: *Cooperate fully in all risk management activities and investigations. *Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation. *Conduct all transactions in compliance with all company policies, procedures, standards, and practices. *Demonstrate knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position. C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. *Other duties as assigned
Qualifications:
*High school diploma, continued education preferred *External and Internal Non-Patient Access Candidates: Pass Patient Academy with passing score of 85% or higher *Previous completion and passing of Patient Access Advocate II and III Advancement test. *A minimum of 2 years of work experiences in healthcare setting within Patient Access and/or billing plus strong customer service background. *Strong knowledge and understanding of insurance and financial processing of accounts. *Proficient in EPIC ADT system *Specialty Certifications: CHAA, CHAM or other industry equivalent certification preferred *Pass annual competency exam for all areas of responsibility. *Requires general knowledge of the customer encounter process which may include registration, contract requirements, and coordination of benefits. *Knowledge in Microsoft Office Products. *Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation. *Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class. UPDATED 7/29/25
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. 
Wellness 
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. 
Why work at Presbyterian? 
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. 
About Presbyterian Healthcare Services 
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.<h1 class="jobSectionHeader">
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services</h1></div>

Patient Access Account Specialist I-ABQ

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