fire alarm dispatcher

Naffco

<div>We are seeking an experienced and safety-focused Fire Alarm Commissioning Engineer to join our technical team. The successful candidate will be responsible for the commissioning, testing, programming, and handover of Fire Alarm Systems across commercial, residential, industrial, and infrastructure projects.
The role requires strong hands-on experience with addressable fire alarm systems, knowledge of UAE Civil Defence requirements, NFPA standards, and Fire &amp; Life Safety Code, and the ability to coordinate with project teams, consultants, contractors, and clients to deliver compliant and reliable fire alarm systems.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Plan, programme and perform site commissioning of fire alarm systems, including detectors, call points, sounders, control panels, fire alarm interface modules, and ancillary equipment in accordance with project specifications.</li><li>
Conduct site testing and verification such as detector sensitivity checks, loop continuity tests, device addressing verification, zone and cause-and-effect testing, and system functional tests.</li><li>
Prepare and execute commissioning schedules, test procedures and checklists; produce and maintain accurate test records, punch lists and commissioning documentation.</li><li>
Perform system configuration, programming and FAT/SAT activities for fire alarm control panels and networked systems; liaise with manufacturers for firmware and software support where required.</li><li>
Diagnose and troubleshoot hardware, wiring and communication faults during commissioning and handover phases; implement corrective actions and retest as necessary.</li><li>
Coordinate with project managers, site engineers, MEP contractors, clients and third-party inspectors to ensure timely completion of commissioning activities and resolution of snags.</li><li>
Ensure compliance with NFPA standards, UAE Fire &amp; Life Safety Code and other applicable regulations and advise on best-practice solutions to meet regulatory and contractual requirements.</li><li>
Prepare and issue commissioning reports, test certificates, inspection records and as-built documentation for client handover and statutory approvals.</li><li>
Provide technical training and demonstrations to clients and site staff on system operation, routine testing and basic maintenance procedures.</li><li>
Follow health &amp; safety procedures, permit-to-work systems and site safety regulations while conducting on-site activities.</li><li>
Support service teams with post-commissioning support, defects rectification and periodic testing as required.</li></ul><h3 class="jobSectionHeader">
Skills &amp; Competencies</h3><ul><li>
Strong hands-on experience with fire alarm system commissioning and programming.</li><li>
Knowledge of addressable and conventional fire alarm systems.</li><li>
Familiarity with NFPA standards, UAE Civil Defence requirements, and Fire &amp; Life Safety Code.</li><li>
Strong electrical troubleshooting and testing skills.</li><li>
Experience with testing equipment such as:<ul><li>
Multimeters</li><li>
Insulation testers</li><li>
Detector testers</li></ul></li><li>
Ability to prepare technical reports, commissioning documents, and test records.</li><li>
Strong communication and coordination skills with consultants, contractors, and project teams.</li><li>
Excellent problem-solving and troubleshooting ability.</li><li>
Diploma or Bachelor&rsquo;s Degree in Electrical Engineering, Electronics, Fire Protection, or related field.</li></ul></div>

Fire Alarm Commissioning Engineer

Alarm Detection Systems

<div>#ADS25 
Job Summary: 
This is a great opportunity for anyone looking to continue or begin their career in the criminal justice, security, or life safety field. We are looking for candidates who are detail-oriented, motivated, have great customer service skills, and are passionate about helping others. This position has two main functions, the first includes responding to alarm signals that are dispatched by Central Station Operators in a timely manner. Allowing access to the Police/Fire Departments, resetting alarm systems, securing the building, and providing ADS customers with the professional service that they expect from the Company. The second part of this position is monitoring alarm signals, communicating with keyholders and customers, notating customer accounts, and dispatching ADS runners, law enforcement, fire departments, etc. In this position, it is important to serve our customers with a commitment to follow established policies, procedures, regulations, and ordinances in regard to monitoring homes, businesses, lives, etc. 
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Alarm Detection Systems is an EEO employer 


Essential Functions and Responsibilities: 
Runner: 
<ul>
<li>
Respond promptly to alarms for customers enrolled in the Runner Response Service.</li>
<li>Conduct perimeter checks to identify open or broken doors/windows when police are not present.</li>
<li>Use of a 6&rsquo; or higher ladder if needed to reach</li>
<li>Perform an interior search of the building to determine the cause of the alarm.</li>
<li>Recognize when to wait for police and refrain from attempting to capture or chase a burglar.</li>
<li>Verify fire trouble signals for the cause and ensure accurate reporting.</li>
<li>Schedule service calls for technical issues and report any problems found.</li>
<li>Allow access to the Fire Department to look for smoke.</li>
<li>Reset alarm panels or call for service assistance if unable to reset the panel.</li>
<li>Assist Central Station Operators with answering phones and completing other clerical duties when not on active runner calls.</li>
<li>Maintain runner keys and alarm codes, ensuring they are accurate and organized.</li>
<li>Meet with new runner accounts to document lockbox locations, test keys, and update alarm codes.</li>
<li>Retrieve keys and lockboxes from Central Station when accounts are disconnected and return them appropriately.</li>
<li>Clean and organize the Battery Room and Runner vehicle to ensure all tools and equipment are in working order.</li>
<li>Refer to the Runners Daily Check Sheet to complete assigned tasks and responsibilities.</li>
<li>Must be prepared to work in all weather</li>
<li>Follow all company rules and regulations as listed in the current ADS Employee Handbook.</li>
<li>Follow all traffic laws, including speed limits and traffic signals, when responding to alarms.</li>
<li>Maintain punctuality and adhere to attendance requirements and scheduling expectations.</li>
<li>Adhere to all company policies and procedures.</li>
<li>Other duties as assigned by management.</li></ul> 


Operator: 
<ul>
<li>
Respond promptly and accurately to alarm signals.</li>
<li>Verify authorized users comply with company standards.</li>
<li>Notify appropriate authorities or key holders when necessary.</li>
<li>Contact customers to test systems when their systems are late to test.</li>
<li>Take systems out of service for testing and repairs.</li>
<li>Work with service teams and installers to confirm proper signal reception.</li>
<li>Enter opening/closing schedules and zone descriptions.</li>
<li>Inventory customer runner keys once a shift.</li>
<li>Notify the Fire Department if a commercial fire alarm is out of service for more than 8 hours.</li>
<li>Monitor and address the &quot;unrestored&quot; report each shift.</li>
<li>Track and verify systems that are out of service.</li>
<li>Work with the fire testers to verify signals as needed.</li>
<li>Conduct weekly tests on gas and diesel generators and monthly UPS battery tests.</li>
<li>Update call list and offer basic technical support for customers as needed.</li>
<li>Manage service logs and dispatch technicians after hours.</li>
<li>Printing and mailing activity reports for subscribing customers.</li>
<li>Dispatch ADS Runners as needed (if applicable).</li>
<li>Must be responsible for working assigned shift; arrive five minutes before and stay five minutes after scheduled shifts.</li>
<li>In emergency situations, assist during emergencies or high signal traffic situations.</li>
<li>Follow all company rules and regulations as listed in the ADS Employee Handbook.</li>
<li>Responsible for onsite duties as assigned.</li>
<li>Adhere to all company policies and procedures.</li>
<li>Other duties as assigned by management.</li></ul> 


Education/Experience: 
<ul>
<li>
High School Education or equivalent is required.</li>
<li>Previous dispatching experience is highly preferred.</li>
<li>Previous customer service experience is highly preferred.</li></ul> 


Knowledge/Skills/Abilities: 
<ul>
<li>
Proficiency in Microsoft Office.</li>
<li>Basic computer skills for operating monitoring software, data entry, and communication tools.</li>
<li>Ability to multi-task while handling multiple signals, reports, and customer interactions.</li>
<li>Customer service skills to provide professional and courteous support to clients and key stakeholders.</li>
<li>Effective problem-solving and decision-making skills in high-pressure situations.</li>
<li>Organization, time management, and attention to detail.</li>
<li>Strong attention to detail for accurate monitoring, reporting, and documentation.</li>
<li>Work independently and collaboratively in a fast-paced environment.</li>
<li>Must be able to listen and ascertain relevant information quickly and accurately.</li>
<li>Maintain confidentiality and professionalism in handling sensitive security information.</li>
<li>Adapt to evolving company policies, procedures, and technology updates.</li>
<li>Basic knowledge of alarm systems.</li>
<li>Basic service ability.</li>
<li>Hazmat training.</li></ul> 


Licenses/Certifications: 
<ul>
<li>
Must be able to achieve CSAA Level 1 and Advanced Operator Courses.</li>
<li>Ability to obtain UL2050 certification is highly preferred. 
</li>
<li>Maintain a driver&rsquo;s license, maintain an insurable driving record, and be capable of driving on company assignments. 
</li>
<li>Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional (Illinois employees only).</li></ul> 


Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>
Fine Dexterity
</li><li>Sitting for prolonged periods</li>
<li>Talking</li>
<li>Hearing</li>
<li>Vision</li>
<li>Color Vision</li>
<li>Standing</li>
<li>Walking</li>
<li>Lifting</li>
<li>Carrying</li>
<li>Climbing</li>
<li>Stooping</li>
<li>Grasping</li>
<li>Kneeling</li>
<li>Crouch</li>
<li>Driving company vehicle</li></ul> 


Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Employees in this position will be required to work in a variety of customer settings, both commercial and residential, and in all weather conditions. The nature of the role necessitates presence in diverse and sometimes challenging environments. 


Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. Due to the nature of the job, it is a secure environment with limited access and limited windows. 
Company Benefits: 
 
Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees: 
<ul>
<li>
Medical Insurance with multiple plan options</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>Paid Parental Leave</li>
<li>Disability Coverage:
<ul><li>Employer-paid Short-Term Disability</li>
<li>Optional Long-Term Disability</li>
</ul></li><li>401(k) Plan with tiered employer match</li>
<li>Paid Time Off (PTO) starting at 3 weeks per year for employees</li>
<li>Paid Holidays: 8 recognized holidays annually</li>
<li>Employee &amp; Friends/Family Discounts on security systems and monitoring services</li>
<li>Pet Insurance Discount</li>
<li>Employee Assistance Program (EAP)</li>
<li>Tuition Reimbursement</li>
<li>Company-sponsored events (friends and family welcome!)</li>
<li>Continuous professional development opportunities</li>
<li>A fun, positive, and high-energy work environment</li></ul> 


Compensation: 
The starting pay range for the Central Station Operator and Runner is $20- $21 per hour, based on knowledge, skills, education, and experience. Any hours worked between 11:00 pm- 7:00 am will receive a $1 shift differential.</div>

Alarm Dispatcher and Responder- 3rd Shift

MGM Resorts International

<div>Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Fire Control Maintenance Dispatcher at Mandalay Bay you will play a vital role in delivering excellent internal and external guest service by using strong communication and coordination skills to support guests, engineers, and partner departments. As part of a courteous, professional, and collaborative team, this role helps oversee department operations related to the property&rsquo;s life safety and facility management systems, ensuring a safe, responsive, and well-maintained environment for all.
You will play a vital role in our mission to own the guest&rsquo;s experience and create WOW memories that they will carry with them far beyond their stay with us.
THE STARTING RATE: $21.00 / Per Hour
THE DAY-TO-DAY:<ul><li>
Manage computerized maintenance management and life safety systems to prioritize, dispatch, and track maintenance requests while completing required administrative tasks</li><li>
Own all service requests and complaints by responding promptly, answering or directing incoming calls, and following up to ensure guest satisfaction in a fast-paced environment</li><li>
Prioritize guest requests and dispatches using sound judgment and multitasking skills</li><li>
Support a positive team environment through professionalism, teamwork, and clear communication with guests and coworkers</li><li>
Maintain knowledge of hotel and departmental operations and work independently to complete tasks in a timely manner</li><li>
Maintain awareness of cleanliness, safety, and accident prevention standards</li></ul>
THE IDEAL CANDIDATE:<ul><li>
Must be 21 years of age or older</li><li>
High School Diploma or GED</li><li>
Six (6) months of prior relevant experience in the hospitality industry or similar environment</li><li>
Experience in any of the following preferred: computerized maintenance management system, building automation system operation, fire alarm system operation, computerized dispatching with heavy radio, telephone volume</li><li>
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders</li><li>
Must be able to work various shifts, including weekends and all holidays</li></ul>
THE PERKS &amp; BENEFITS:<ul><li>
Free meals in our Mandalay Bay employee dining room</li><li>
Free parking on and off-shift at all MGM Resorts properties</li><li>
Health &amp; Income Protection benefits (for eligible employees)</li><li>
Professional and personal development opportunities through employee programs and network groups</li><li>
Wellness incentive programs to help you stay healthy physically and mentally</li><li>
Access to company hotel, food and beverage, retail, and entertainment discounts</li></ul>
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&amp;jobcode=15403
Are you ready to JOIN THE SHOW? Apply today!</div>

Fire Control Maintenance Dispatcher - Mandalay Bay

MBS AMER CENTER

We are looking for motivated and reliable Fire Fighting &amp; Fire Alarm System Helpers to assist our technicians in installing, maintaining, and inspecting fire safety systems. The ideal candidate should be safety-conscious, physically fit, and able to support the team in various tasks related to fire protection systems.Key Responsibilities:Assist technicians in installing, testing, and maintaining fire alarm and fire fighting systems.Handle basic electrical wiring, pipe fitting, and equipment setup under supervision.Help with inspection and routine maintenance of fire alarm panels, detectors, sprinklers, extinguishers, and hydrants.Ensure tools, equipment, and materials are organized and safely handled.Support in troubleshooting minor faults and reporting issues to senior technicians.Follow all safety procedures and regulations while on site.Assist in site cleanup and ensuring work areas are hazard-free.Requirements:Minimum High School education or equivalent.Previous experience as a helper in fire alarm or firefighting systems is preferred but not mandatory.Ability to lift heavy equipment and work in physically demanding environments.Knowledge of safety protocols and PPE usage.Good communication skills in English or Arabic.Willingness to work in various sites across Umm Al Quwain.Interested Candidates send their CV : amira@millennium-bs.aeJob Types: Full-time, Permanent

Fire Fighting & Fire Alarm System Helper

Interface Systems

<div>Overview
As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.
This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to grow within the iSOC team.<div><div>
What's in it for you?</div><div><ul><li>
Shift Hours: Position requires availability between 7:30 AM- 4:00 PM, based on labor demands</li><li>
Flexible Schedule: We offer 8&ndash;10 hour shifts which provides more flexible options on the number of days worked per week. (Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)</li><li>
Full benefits on Day 1 of employment to support you from the start</li><li>
3 weeks paid vacation time and 10 days paid sick time</li><li>
Uncapped employee referral bonuses</li><li>
Customer focused, energetic and engaging work culture working as one team</li><li>
Training is provided!</li></ul></div><div> 
Starting Pay Rate: $22.00 Per Hour (not including shift differential) 
Location: On-site in office</div><div> 
Shift Differential:</div><div>
Interface&rsquo;s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:</div><div><ul><li>
Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am &ndash; 4:59pm) on regularly scheduled business days.</li><li>
Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.</li><li>
Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.</li><li>
Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am &ndash; 11:59pm).</li></ul></div><div> 
Monthly Performance Bonus:</div><div>
Interface&rsquo;s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.</div></div><div><div> 
Monthly Attendance Bonus:</div><div>
Interface&rsquo;s Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award after 90 days of successful active employment. Full time employees can earn up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.</div><div><div> 
Start dates Available:</div><div><div>
Start your training program with our Day 1 Orientation Class which occurs bi-weekly. 
<ul><li>Please note favorable results on a pre-employment drug screening and background check are required.</li></ul></div>
March 30th 2026
April 13th 2026</div></div></div>
Responsibilities
The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 &ndash; Life Safety &amp; Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites.<ul><li>
Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.</li><li>
Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.</li><li>
Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
</li><li>Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.</li><li>
Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.</li><li>
Maintaining accurate records and documentation with the system of record (automation system)</li><li>
Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
</li><li>Perform video verification of alarms to confirm security breaches or emergency incidents.</li><li>
Notifies specified individuals via telephone of an alarm or event according to customer-specific instructions.</li><li>
Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.</li><li>
Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.</li><li>
Manage live audio interactions in response to alarm events or customer requests, utilizing two-way audio systems to communicate directly with individuals at monitored sites.</li><li>
Use two-way audio to intervene during real-time incidents, projecting authority and maintaining clear communication.</li><li>
Handle situations such as loitering, trespassing, or other security violations, often requiring de-escalation or rapid decision-making.</li><li>
Document all interactions and ensure proper follow-up to ensure the resolution of incidents.</li><li>
Generate detailed reports on alarm responses and life safety interventions.</li></ul><ul><li>Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.</li></ul>
Qualifications<ul><li>
High school diploma or GED equivalent.</li><li>
Two years of experience in customer service, call center, dispatch, or security roles is preferred.</li><li>
Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.</li><li>
Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.</li><li>
Working knowledge of Microsoft Office applications.</li><li>
Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.</li></ul> 
Work Environment
iSOC Coordinators work in a state-of-the-art security monitoring operations center, equipped with the latest technology in video surveillance, two-way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies. 
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.</div>

Security Alarm Dispatcher- 7:30 AM- 4:00 PM

<div><div>Overview 
 As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.</div><div> 
What's in it for you?</div><div><ul><li>
Shift Hours: 3:30PM-8PM</li></ul></div><div><ul><li>
Uncapped employee referral bonuses</li></ul></div><div><ul><li>
Customer focused, energetic and engaging work culture working as one team</li></ul></div><div><ul><li>
Training is provided!</li></ul></div><div> 
Starting Pay Rate: $20.00 Per Hour (not including shift differential) 
Location: On-site in office</div><div>
Shift Differential:</div><div>
Interface&rsquo;s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:</div><div><ul><li>
For hours worked between Monday &ndash; Friday 6:01am 4:59pm, Standard Pay Rate</li></ul></div><div><ul><li>
For hours worked between 5:00pm and 9:00pm, +$0.50 per hour</li></ul></div><div><ul><li>
For hours worked between 9:01pm and 6:00am, +$1.00 per hour</li></ul></div><div><ul><li>
For hours worked Saturday &amp; Sunday between midnight and 11:59pm, +$1.00 per hour</li></ul></div><div> 
Monthly Performance Bonus: 
Interface&rsquo;s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month.</div><div> 
Start dates Available: 
Start your training program with our Day 1 Orientation Class on one of the dates below:</div><div><ul><li>
March 30, 2026</li><li>
April 13, 2026</li></ul></div><div><ul><li> 
Please note favorable results on a pre-employment drug screening and background check are required.</li></ul></div><div> 
Responsibilities</div><div>
The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 &ndash; Life Safety &amp; Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites. All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course &ndash; An introduction to the security industry.</div><div> 
iSOC Coordinator (Level 1) &ndash; Security</div><div><ul><li>
Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.</li></ul></div><div><ul><li>
Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.</li></ul></div><div><ul><li>
Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.</li></ul></div><div><ul><li>
Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.</li></ul></div><div><ul><li>
Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.</li></ul></div><div><ul><li>
Maintaining accurate records and documentation with the system of record (automation system)</li></ul></div><div><ul><li> 
Interface offered learning courses may be necessary when pursuing further certification(s)</li></ul></div><div>
All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.</div><div> 
Qualifications</div><div><ul><li>
High school diploma or GED equivalent.</li></ul></div><div><ul><li>
Two years of experience in customer service, call center, dispatch, or security roles is preferred.</li></ul></div><div><ul><li>
Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.</li></ul></div><div><ul><li>
Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.</li></ul></div><div><ul><li>
Working knowledge of Microsoft Office applications.</li></ul></div><div><ul><li>
Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.</li></ul></div> 
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.</div>

Security Alarm Dispatcher- Part Time (3:30 PM - 8:30 PM)

Allied Universal

<div>Security Dispatch Officer<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
International Protective Service, Inc., an Allied Universal&reg; company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
International Protective Service, Inc., an Allied Universal&reg; Company, is hiring a Dispatcher. The Dispatcher's primary responsibilities are to acknowledge and dispatch for alarms by using state of the art situation management software. The Dispatcher will also take incident reports over the telephone, conduct preliminary investigations on reports, handle access control issues for an entire corporation, maintain compliance of regulated locations, and immediately report violations to management. This position must be able to multi-task and perform computer data entry while callers are on the phone. The Dispatcher will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service. The Dispatcher is responsible for fulfilling a variety of needs including all areas of monitoring access, access control, and execution of the systems. 
Pays $21.00 per hour 
RESPONSIBILITIES:
<ul><li>Alarm monitoring and response; sound alarms or escalate to police or fire department in case of fire or presence of unauthorized persons as needed</li>
<li>Monitor CCTV cameras, dispatch Professional Security Officers to respond to irregularities</li>
<li>Coordinate after-hours employee escorts to their vehicles, as requested; ensure Security Professional response to provide customer assistance</li>
<li>Provide assistance to customers, employees, and visitors in a courteous and professional manner</li>
<li>Answer phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications, log all calls</li>
<li>Operations support; routing of call information to the appropriate units for handling</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems</li>
<li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures</li>
<li>Make emergency notifications as necessary</li>
<li>Make productivity and cost reduction recommendations to management</li></ul>
QUALIFICATIONS (MUST HAVE):
<ul><li>High school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment</li>
<li>Ability to dispatch and have clear concise communications on radio, in person or communication logs</li>
<li>Basic understanding of 10 codes and radio etiquette</li>
<li>Exceptional customer service and communication skills</li>
<li>Intermediate computer skills to operate innovative, wireless technology at client specific sites</li>
<li>Ability to handle crisis situations efficiently</li>
<li>Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public</li>
<li>Able to operate radio or telephone equipment and/or console monitors</li>
<li>Problem solving skills, able to assess and evaluate situations effectively and identify critical issues quickly and accurately</li>
<li>Active listening skills, able to mediate conflict with tact, diplomacy</li>
<li>Able to research, investigate, compile information</li>
<li>Attention to detail, able to write informatively, clearly, and accurately</li>
<li>Teamwork skills</li></ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul><li>Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone</li>
<li>Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field</li>
<li>Bachelor's degree in law enforcement or criminal justice related studies</li>
<li>Eight (8) or more years of service in any military branch</li>
<li>Associate's degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service</li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1554321</div>

Security Dispatch Officer

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