fire dispatcher

City of Huntsville, AL

<div><div><div><h2 class="jobSectionHeader"><b>Nature of Work</b></h2></div>
<p></p><div><div><b>THE CITY OF HUNTSVILLE&rsquo;S FIRE &amp; RESCUE DEPARTMENT WANTS YOU!</b></div><div></div><div><b><br>
The City of Huntsville&rsquo;s Fire &amp; Rescue department is seeking qualified applicants to fill our</b></div><div><b>
Fire Dispatcher position(s).</b></div><div></div><div><b><br>
Exciting Career Opportunities for Smart and Talented People.</b></div><div><b>
Come join our growing Fire &amp; Rescue Team! Apply today!</b></div><div></div><div><b><br>
About our Department:</b></div><div><b>
Huntsville Fire &amp; Rescue, are a team of professionals dedicated to providing rapid, reliable emergency services to the citizens of our community. We are committed to saving lives, protecting property, and improving the quality of life for our citizens through education and training, fire prevention, fire suppression, rescue and other emergency / non-emergency activities.</b></div><div></div><div><b><br>
Fire Dispatcher Position Overview:</b></div><div><b>
This is specialized communications work in receiving and dispatching accurate information on an assigned shift to appropriate personnel. Positions in this class are employed in fire communications and dispatch personnel based on seven-digit calls and 911 calls. Work involves responsibility for the operation of specialized radio utilizing multiple channels and frequencies in a communication center. Position requires fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to appropriate vehicles and personnel.</b></div><div></div><div><b><br>
Qualifications and Necessary Special Requirements:</b></div><div><b>
High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency and some experience in operating communications equipment and basic computers.</b></div><div></div><div><b><br>
Must possess and maintain a valid driver's license.</b></div><div></div><div><b><br>
Certification in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and CPR.</b></div><div></div><div><b><br>
All Fire &amp; Rescue Dispatchers shall be required to attend three (3) courses through the International Academy of Emergency Dispatch (IAED) to obtain certification as EFD and EMD. These certifications must be obtained within 11 months after hire and/or promotion date subject to class availability and funding.</b></div><div></div><div><b><br>
ALL APPLICANTS WILL BE REQUIRED TO ATTEND A MANDATORY ORIENTATION FOR THIS POSITION CONDUCTED BY FIRE COMMUNICATIONS PERSONNEL. APPLICANTS ELIGIBLE TO PARTICIPATE - THOSE WHO MEET THE QUALIFICATION REQUIREMENTS - MAY SELF SCHEDULE AN APPOINTMENT FOR THE MANDATORY FIRE COMMUNICATIONS DISPATCHER ORIENTATION IMMEDIATELY AFTER SUBMITTING AN APPLICATION USING THE INSTRUCTIONS BELOW. THE DEADLINE TO SELF-SCHEDULE IS May 11, 2026.</b></div><div></div><div><b><br>
THE MANDATORY ORIENTATION WILL BE SCHEDULED ON May 15, 2026, AT 8:00AM, 10:00AM, 12:00PM &amp; 3:00PM AND ON May 16, 2026, AT 8:00AM, 10:00AM, 12:00PM &amp; 3:00PM, AT THE HUNTSVILLE MADISON COUNTY 911 CENTER LOCATED AT 1570 OLD MONROVIA RD, HUNTSVILLE, AL 35806. AFTER THE ORIENTATION THOSE WHO WISH TO CONTINUE IN THE PROCESS WILL BE ABLE TO TAKE THE DISPATCH-ORIENTED TEST</b></div><div></div><div><b><br>
Click on your username in the upper right-hand corner</b></div><ul><li><b>
Click the &quot;application Status&quot; link</b></li><li><b>
Click the &quot;Schedule Exam&quot; link</b></li><li><b>
Select the desired exam time and location</b></li><li><b>
Click &quot;Submit&quot;</b></li></ul><div></div><div><b><br>
At the Public Safety Dispatcher Orientation, applicants must present a valid driver's license. Applicants who arrive late, fail to attend, or make other arrangements regarding the mandatory orientation will automatically be eliminated from the hiring process. Immediately following the mandatory orientation, a dispatch-oriented test will be administered. Applicants that pass the dispatch-oriented test will be eligible to be considered for an oral interview. Applicant(s) who receive a conditional job offer for employment must also pass a criminal background investigation and drug screening test.</b></div><div><b><br>
For More Information Regarding the Fire Dispatcher Job Duties, Please Visit the Websites Below:</b></div><div><b>
https://www.governmentjobs.com/careers/huntsville/classspecs/1620503</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential and Marginal Functions of Work</b></h2></div><br>
<p></p><div><br>
<div><b>Applicants May Obtain a Copy of the City of Huntsville's EEOP Short Form Upon Request</b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills and Abilities Required</b></h2></div></div></div><p></p>

Fire Dispatcher (Grade 11/Step 7)

City of Huntsville

<div>
 Nature of Work
 <br/>
 <br/>
 <strong>
  THE CITY OF HUNTSVILLE&rsquo;S FIRE &amp; RESCUE DEPARTMENT WANTS YOU!
  <br/>
  <br/>
 </strong>
 <strong>
  The City of Huntsville&rsquo;s Fire &amp; Rescue department is seeking qualified applicants to fill our
  <br/>
  <br/>
 </strong>
 <strong>
  Fire Dispatcher position(s).
  <br/>
  <br/>
 </strong>
 <strong>
  Exciting Career Opportunities for Smart and Talented People.
  <br/>
  <br/>
 </strong>
 <strong>
  Come join our growing Fire &amp; Rescue Team! Apply today!
  <br/>
  <br/>
 </strong>
 <strong>
  About Our Department
  <br/>
  <br/>
 </strong>
 <strong>
  Huntsville Fire &amp; Rescue, are a team of professionals dedicated to providing rapid, reliable emergency services to the citizens of our community. We are committed to saving lives, protecting property, and improving the quality of life for our citizens through education and training, fire prevention, fire suppression, rescue and other emergency / non-emergency activities.
  <br/>
  <br/>
 </strong>
 <strong>
  Fire Dispatcher Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  This is specialized communications work in receiving and dispatching accurate information on an assigned shift to appropriate personnel. Positions in this class are employed in fire communications and dispatch personnel based on seven-digit calls and 911 calls. Work involves responsibility for the operation of specialized radio utilizing multiple channels and frequencies in a communication center. Position requires fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to appropriate vehicles and personnel.
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications And Necessary Special Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency and some experience in operating communications equipment and basic computers.
  <br/>
  <br/>
 </strong>
 <strong>
  Must possess and maintain a valid driver's license.
  <br/>
  <br/>
 </strong>
 <strong>
  Certification in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and CPR.
  <br/>
  <br/>
 </strong>
 <strong>
  All Fire &amp; Rescue Dispatchers shall be required to attend three (3) courses through the International Academy of Emergency Dispatch (IAED) to obtain certification as EFD and EMD. These certifications must be obtained within 11 months after hire and/or promotion date subject to class availability and funding.
  <br/>
  <br/>
 </strong>
 <strong>
  ALL APPLICANTS WILL BE REQUIRED TO ATTEND A MANDATORY ORIENTATION FOR THIS POSITION CONDUCTED BY FIRE COMMUNICATIONS PERSONNEL. APPLICANTS ELIGIBLE TO PARTICIPATE - THOSE WHO MEET THE QUALIFICATION REQUIREMENTS - MAY SELF SCHEDULE AN APPOINTMENT FOR THE MANDATORY FIRE COMMUNICATIONS DISPATCHER ORIENTATION IMMEDIATELY AFTER SUBMITTING AN APPLICATION USING THE INSTRUCTIONS BELOW. THE DEADLINE TO SELF-SCHEDULE IS May 11, 2026.
  <br/>
  <br/>
 </strong>
 <strong>
  THE MANDATORY ORIENTATION WILL BE SCHEDULED ON May 15, 2026, AT 8:00AM, 10:00AM, 12:00PM &amp; 3:00PM AND ON May 16, 2026, AT 8:00AM, 10:00AM, 12:00PM &amp; 3:00PM, AT THE HUNTSVILLE MADISON COUNTY 911 CENTER LOCATED AT 1570 OLD MONROVIA RD, HUNTSVILLE, AL 35806. AFTER THE ORIENTATION THOSE WHO WISH TO CONTINUE IN THE PROCESS WILL BE ABLE TO TAKE THE DISPATCH-ORIENTED TEST
  <br/>
  <br/>
 </strong>
 <strong>
  Click on your username in the upper right-hand corner
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Click the "application Status" link
  </li>
  <li>
   Click the "Schedule Exam" link
  </li>
  <li>
   Select the desired exam time and location
  </li>
  <li>
   Click "Submit"
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  At the Public Safety Dispatcher Orientation, applicants must present a valid driver's license. Applicants who arrive late, fail to attend, or make other arrangements regarding the mandatory orientation will automatically be eliminated from the hiring process. Immediately following the mandatory orientation, a dispatch-oriented test will be administered. Applicants that pass the dispatch-oriented test will be eligible to be considered for an oral interview. Applicant(s) who receive a conditional job offer for employment must also pass a criminal background investigation and drug screening test.
  <br/>
  <br/>
 </strong>
 <strong>
  For More Information Regarding the Fire Dispatcher Job Duties, Please Visit the Websites Below:
  <br/>
  <br/>
 </strong>
 <strong>
  https://www.governmentjobs.com/careers/huntsville/classspecs/1620503
  <br/>
  <br/>
 </strong>
 <strong>
  Essential And Marginal Functions Of Work
  <br/>
  <br/>
 </strong>
 <strong>
  Applicants May Obtain a Copy of the City of Huntsville's EEOP Short Form Upon Request
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge, Skills And Abilities Required
  <br/>
  <br/>
 </strong>
 The City of Huntsville offers a competitive benefits package for its regular, full-time employees, such as medical, dental, vision, life, accidental death &amp; dismemberment, cancer, off-the-job accident, as well as annual leave, sick leave, holiday and retirement.
 <br/>
 <br/>
 <strong>
  Below Is a Summary Of The City's Benefit Offerings
  <br/>
  <br/>
 </strong>
 The City of Huntsville offers a comprehensive benefit program to all full-time employees. For most benefits, a 30-day waiting period from date of eligibility will apply.
 <br/>
 <br/>
 <strong>
  Medical Insurance
  <br/>
  <br/>
 </strong>
 All eligible and ACA eligible employees may enroll in the City of Huntsville&rsquo;s group health plans administered by Blue Cross Blue Shield of Alabama; Blue Card PPO and High Deductible PPO. Benefits include medical/surgical, prescription coverage, and more.
 <br/>
 <br/>
 <strong>
  Mental Health/Substance Abuse
  <br/>
  <br/>
 </strong>
 A mental health benefit and substance abuse program is offered through Behavioral Health Systems, Incorporated (BHS). These benefits are included as part of the group health plan. Services may be accessed by contacting BHS. A designated Care Coordinator for the City of Huntsville can assist with referrals to network providers.
 <br/>
 <br/>
 <strong>
  Dental Plan
  <br/>
  <br/>
 </strong>
 The City offers a dental plan administered by Delta Dental Insurance Company to eligible full-time employees. This plan offers coverage for Preventive and Diagnostic Services, Basic and Major Services, and Orthodontic coverage (for dependent children under the age of 19.) A deductible of $50 per person/calendar year applies for Basic and Major Services. The deductible is waived for Diagnostic and Preventative services and a plan maximum of $2,000/year/covered patient. Orthodontics carries a $2,000/lifetime max/patient.
 <br/>
 <br/>
 <strong>
  Vision Plan
  <br/>
  <br/>
 </strong>
 The City&rsquo;s vision plan is offered and administered by Vision Service Plan (VSP). VSP provides vision benefits, co-pays for eye exams, frames, and eyeglass lenses, as applicable, and an allowance for contact lenses. The plan also offers exclusive Member Extras for additional savings.
 <br/>
 <br/>
 <strong>
  Retirement
  <br/>
  <br/>
 </strong>
 The City&rsquo;s retirement plan is administered by the Retirement System of Alabama (RSA). Participation is mandatory for all regular full and part-time employees. Employees contribute a percentage of their salary to the plan. The City contributes a percentage as determined by RSA.
 <br/>
 <br/>
 <strong>
  Life Insurance
  <br/>
  <br/>
 </strong>
 The City provides a $20,000 group life insurance policy to all full-time employees through Lincoln Financial Insurance Company. Eligible employees are covered after completing one full day of work and coverage is provided at no-cost to the employee. Additional benefits may apply in the event of accidental death or dismemberment.
 <br/>
 <br/>
 <strong>
  Disability Insurance
  <br/>
  <br/>
 </strong>
 The City provides a limited long term disability policy for eligible employees with one year of service, but less than ten years of service. There is no cost to the employee for this coverage. After ten years of service, disability benefits may be requested through the Retirement System of Alabama (RSA).
 <br/>
 <br/>
 <strong>
  Voluntary Life / AD&amp;D
  <br/>
  <br/>
 </strong>
 The City offers eligible employees an optional voluntary term life insurance benefit. Employees may apply to purchase additional term life insurance for self, spouse, and eligible dependents. Guarantee issue amounts are available if voluntary life benefits are elected within 30 days of eligibility. Premiums for employee and spouse are based upon age. Child Life is a flat rate based on the level of coverage.
 <br/>
 <br/>
 The City also offers an optional voluntary accidental death &amp; dismemberment insurance plan. Employees may purchase insurance for self or family. The plans are administered by Lincoln Financial Insurance Company. Please refer to the plan summary for additional information.
 <br/>
 <br/>
 <strong>
  Supplemental Voluntary Benefits
  <br/>
  <br/>
 </strong>
 The City offers voluntary Cancer and Off-the-Job Accident plans administered by Allstate Benefits. The Cancer plan provides first occurrence, hospital confinement, radiation &amp; chemotherapy, and other benefits. The Off-the-Job Accident plan provides benefits for injuries occurring off the job. Please refer to the brochures for an explanation of covered benefits.
 <br/>
 <br/>
 <strong>
  Flexible Spending Accounts
  <br/>
  <br/>
 </strong>
 The City offers two flexible spending account options to assist with unreimbursed medical expenses and dependent care expenses. These pre-taxed accounts require a qualifying receipt and may be reimbursed by mail or direct deposit. A pre-loaded debit card is available for enrollees in the medical account. The flexible spending accounts are administered by Health Equity/WageWorks.
 <br/>
 <br/>
 <strong>
  Financial Wellness
  <br/>
  <br/>
 </strong>
 The City provides a confidential financial wellness program through SmartDollar for all full-time employees. The program offers online tools and a step-by-step plan that is self-paced to help employees as they journey to reach their financial goals. There is no cost to the employee for participation.
 <br/>
 <br/>
 Employee Assistance Program (EAP)
 <br/>
 <br/>
 We know that dealing with day-to-day stresses can be distracting. The City provides a confidential EAP program to assist with life&rsquo;s stresses. EAP services may be coordinated through Behavioral Health Systems (BHS) or through the Employee Resources and Program Manager at the City&rsquo;s Health &amp; Wellness Center. Resources may include substance abuse, grief and loss, marriage/family communication, managing stress and depression, parenting, and more. There is no waiting period for this benefit.
 <br/>
 <br/>
 Health &amp; Wellness Center
 <br/>
 <br/>
 Powered by Premise Health/CareHere
 <br/>
 <br/>
 The City&rsquo;s Health &amp; Wellness Center is more than just a clinic. The Center provides cost-effective health care and on-line services at
 <strong>
  no cost
 </strong>
 to the individual. Open Monday through Saturday, the Center provides medical services including acute, primary, and preventive care, as well as annual physicals. The Center also offers routine blood work, immunizations, wellness coaching, chronic disease management, many generic medications dispensed on-site, and much more. If an onsite appointment isn&rsquo;t possible, Telehealth Services are available 24/7/365. All City employees, covered retirees, and covered dependents age 3 and above are eligible for services at the Center as well as telehealth services.
 <br/>
 <br/>
 Voluntary Deferred Compensation Plans
 <br/>
 <br/>
 The City provides two optional voluntary deferred compensation plans: RSA-1 (State of Alabama) and Nationwide Retirement Solutions. Employees may defer portions of salary for a later date, such as retirement. Please see the Payroll Division of the Finance Department for further details.
 <br/>
 <br/>
 Sick Leave
 <br/>
 <br/>
 Sick leave accrual is 4 hours per pay period for all eligible City employees. There is no accrual maximum for employee sick leave.
 <br/>
 <br/>
 Annual Leave
 <br/>
 <br/>
 Annual leave for eligible employees is accrued as follows: less than 10 years = 4 hours per pay period; 10 to 15 years = 5 hours per pay period; 15 to 20 years = 6 hours per pay period; 20 or more years = 7 hours per pay period. Employees may accrue and carry forward 260 hours (or the equivalent for fire suppression) to the next calendar year.
 <br/>
 <br/>
 Military Leave
 <br/>
 <br/>
 The City provides a military leave plan that pays regular salary for not more than twenty-one days per year. Also, employees called into active service may receive compensation in an amount equal to the difference in the lower military pay and the higher public employment salary as provided by City Council Ordinance.
 <br/>
 <br/>
 Holidays
 <br/>
 <br/>
 The City recognizes the following holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Two additional floating holidays may be declared each year at the discretion of the Mayor.
 <br/>
 <br/>
 Longevity Pay
 <br/>
 <br/>
 The City pays eligible employees compensation based upon the number of months of continuous regular full-time service as of October 1st of each year.
 <br/>
 <br/>
 College 529 Savings Program
 <br/>
 <br/>
 The City makes it easy for friends and family to give the gift of a college education. The 529 college savings program is administered by CollegeCounts, through payroll deduction, and offers tax advantages and other benefits.
 <br/>
 <br/>
 <strong>
  Other Benefits
  <br/>
  <br/>
 </strong>
 Please refer to the City of Huntsville Personnel Policies and Procedures Manual.
 <br/>
 <br/>
 <strong>
  Disclosure
  <br/>
  <br/>
 </strong>
 <em>
  The City offers a robust benefits program to eligible employees. The list above offers a summary of those benefits. The information is intended as a general reference and should in no way be construed as a promise or guarantee of employment or benefit coverage. Please refer to the appropriate Summary Plan Description (SPD) or contact the City of Huntsville Benefits Office for more details. If there is a conflict between this information and the actual plan document or policies, the plan documents or policies will always govern.
  <br/>
  <br/>
 </em>
 01
 <br/>
 <br/>
 Do you have a High School Diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED Certificate issued by the appropriate state agency?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Do you have a valid driver's license?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 If you answered yes to question #2, what is the expiration date? (Must be presented as mm/dd/yyyy)
 <br/>
 <br/>
 04
 <br/>
 <br/>
 Do you acknowledge that you will need to present a valid driver's license at the mandatory Fire Dispatcher orientation?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 05
 <br/>
 <br/>
 Do you acknowledge that it is your responsibility to self-schedule an appointment for the mandatory Fire Dispatcher orientation and you have been provided instructions to do so on the job announcement?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 06
 <br/>
 <br/>
 Do you understand that if you arrive late, fail to attend, or fail to make other arrangements regarding the mandatory Fire Dispatcher orientation you will be automatically eliminated from the hiring process?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 07
 <br/>
 <br/>
 Do you understand that following the mandatory orientation a computer based dispatcher exam will be administered?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 08
 <br/>
 <br/>
 Do you understand that you must obtain certifications as Emergency Fire Dispatch, Emergency Medical Dispatch, and CPR within 12 months of hire and/or promotion date subject to class availability and funding?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 09
 <br/>
 <br/>
 Do you acknowledge that you will need to allow approximately 2 hours to attend orientation and take the dispatcher test?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


City of Branson

<div>
 POSITION SUMMARY: The Dispatcher I performs effective and responsive telecommunications work in the reception and transmission of 9 -1-1 telephone and radio emergency communications for both Police and Fire departments regarding Calls for Services (CFS), and inquiries from the public. The employee is responsible for collecting and evaluating information to determine jurisdiction, equipment and personnel to be dispatched. The employee utilizes a Computer Aided Dispatch (CAD) system. This position works under the direct supervision of the Communications Supervisor and a Police Sergeant, and indirectly to a Police Lieutenant, the Assistant Police Chief, and the Police Chief.
 <br/>
 <br/>
 ESSENTIAL DUTIES AND RESPONSIBILITIES: Requires a regular and consistent physical presence, at the approved time, at the Police Department telecommunications center. The duties and responsibilities required for this position include the following:
 <br/>
 <br/>
 <ul>
  <li>
   Answers telephone calls in a professional manner regarding emergencies, potential emergency or non - emergency situations.
  </li>
  <li>
   Accurately enter call data into computer.
  </li>
  <li>
   Give directions to emergency crews when needed.
  </li>
  <li>
   Monitors the movement of all emergency crews while on shift.
  </li>
  <li>
   Works closely with, and assists, the public with complaints.
  </li>
  <li>
   Accurately maintain logs and records of dispatch activity.
  </li>
  <li>
   Monitors and answers radio traffic from emergency services units in the field.
  </li>
  <li>
   Accesses drivers license and criminal records for investigation.
  </li>
  <li>
   Receives and processes complaints into the Computer Aided Dispatch (CAD) system.
  </li>
  <li>
   As needed, checks MULES system for reported stolen property and missing or wanted persons.
  </li>
  <li>
   Enters warrants into tracking database.
  </li>
  <li>
   Behaves in a manner that promotes a productive, healthy, safe and positive work environment by:
  </li>
  <li>
   Depicting trustworthiness through integrity, truthfulness, consistency and honesty, and while protecting confidential information as necessary.
  </li>
  <li>
   Creating and maintaining positive relationships at all levels by treating others with courtesy, respect and in a conflict -free professional manner, and believing the best in others.
  </li>
  <li>
   Taking into consideration the effects on others, on costs, and on intended outcomes of decisions and actions taken.
  </li>
  <li>
   Upholding public trust by being safe, enforcing safety, and working promptly, diligently and with a focus on quality.
   <br/>
   <br/>
  </li>
 </ul>
 [[]{style=""}]{#ctl00_ContentPlaceHolder1_ctl00_Title}
</div>


Police and Fire Dispatcher

Seminole County

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress.</p><p>
**Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.</p><p><b>
CAREER PATHING OPPORTUNITIES</b></p><div><div><div><b>
Emergency Communication Trainee/Dispatcher I</b> (Successfully complete 6 month county probation period)</div><div> $37,044.00/yr<br>
</div></div><br>
<div><div><b>
Emergency Communications Dispatcher II</b> (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)<br>
</div><div> $38,896.00/yr<br>
</div></div><br>
<div><div><b>
Emergency Communications Dispatcher III</b> (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)</div><div> $41,618.00/yr<br>
</div></div><br>
<div><div><b>
Emergency Communications Dispatcher IV</b> (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)<br>
<br>
</div><div> $44,947.00/yr</div></div></div><p><b><br>
Additional Incentives:</b></p><p>
Night Differential</p><p>
On-Call Pay</p><p>
Communications Training Officer</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>Note</b>: <b><i>These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.</i></b></p><div><br>
Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County.</div><div></div><div><br>
Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines.</div><div></div><div><br>
Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call.</div><div></div><div><br>
Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system.</div><div></div><div><br>
Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications.</div><div></div><div><br>
Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route.</div><div></div><div><br>
Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County.</div><div></div><div><br>
Responsible for dispatching the closes and most appropriate Fire/EMS unit(s).</div><div></div><div><br>
Responsible for tracking of the status and location of all fire apparatus and fire investigators.</div><div></div><p><br>
 Transmits messages and information to Fire/EMS units responding to calls.</p><p>
 Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route.</p><p>
 Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).</p><div>
Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments.</div><div></div><div><br>
Consults supervisor on non-routine matters.</div><div></div><div><br>
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.</div><p></p><p><b><br>
Additional Duties</b><br>
Performs other related work as required.<br>
<br>
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div>High School Diploma/GED required.<br>
<br>
Pass ECOMM testing standards &ndash; Previous testing scores within the last year will be accepted.<br>
<br>
Must be able to Type min 35 wpm with typing test required.<br>
<br>
<b>Licenses and/or Certifications:</b><br>
Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position.<br>
<br>
<i>A comparable amount of education, training, or experience may be substituted for the minimum qualifications.</i></div><ul><li>Preference will be given to candidates with an Associates Degree and/or with previous dispatch, emergency communication center or call center experience.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Requirements</b></h2></div>
 <p></p><div><p>Knowledge of or ability to learn Seminole County geography.</p><div></div><div><br>
Knowledge of or ability to learn proper radio operation and dispatching procedures.</div><div></div><div><br>
Ability to operate two-way radio equipment.</div><div></div><div><br>
Ability to read maps.</div><div></div><div><br>
Ability to operate a computerized multi-mode telephone system.</div><div></div><div><br>
Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.</div><div></div><div><br>
Ability to deal professionally with the general public, commanding officers, law enforcement and other officials.</div><div></div><div><br>
Ability to communicate effectively in both oral and written form.</div><div></div><div><br>
Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice.</div><div></div><div><br>
Ability to follow oral and written directions.</div><div></div><div><br>
Ability to display sound judgement and take decisive action.</div><div></div><div><br>
Ability to process and respond to large amount of information.</div><div></div><div><br>
Ability to work in a team environment.</div><div></div><div><br>
Ability to maintain effective working relationships.</div><div></div><p><br>
Strong computer skills and ability to work multiple software programs simultaneously.</p><p>
Ability to remain calm and focused under emergency conditions.</p><p></p><p><br>
Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure.</p><p></p><div><br>
Must possess and maintain a valid Florida Driver's License.</div><div></div><div><br>
 All employees must attend Seminole County Required Trainings.</div><div></div><div><br>
 Department Specific trainings per position may be required.</div><p>
 Must be willing to work rotating shifts, nights, weekends, holidays.</p><p>
 (This may include being called in for minimum staffing, shift coverage and/or</p><p>
 community and natural disasters).</p></div></div></div><p></p>

Emergency Communications Fire/EMS Dispatcher

Seminole County/Board of County Commissioners

JOB
<br>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress. **Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.CAREER PATHING OPPORTUNITIESEmergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)$37,044.00/yrEmergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)$38,896.00/yrEmergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)$41,618.00/yrEmergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)$44,947.00/yrAdditional Incentives: Night DifferentialOn-Call PayCommunications Training Officer
<br><br>
EXAMPLE OF DUTIES
<br><b>Note:</b> These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County. Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines. Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call. Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system. Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications. Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County. Responsible for dispatching the closes and most appropriate Fire/EMS unit(s). Responsible for tracking of the status and location of all fire apparatus and fire investigators. Transmits messages and information to Fire/EMS units responding to calls. Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route. Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments. Consults supervisor on non-routine matters. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Additional DutiesPerforms other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Knowledge of or ability to learn Seminole County geography. Knowledge of or ability to learn proper radio operation and dispatching procedures. Ability to operate two-way radio equipment. Ability to read maps.Ability to operate a computerized multi-mode telephone system. Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.Ability to deal professionally with the general public, commanding officers, law enforcement and other officials. Ability to communicate effectively in both oral and written form. Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice. Ability to follow oral and written directions. Ability to display sound judgement and take decisive action. Ability to process and respond to large amount of information. Ability to work in a team environment. Ability to maintain effective working relationships. Strong computer skills and ability to work multiple software programs simultaneously. Ability to remain calm and focused under emergency conditions.Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure. Must possess and maintain a valid Florida Driver's License. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. Must be willing to work rotating shifts, nights, weekends, holidays. (This may include being called in for minimum staffing, shift coverage and/or community and natural disasters).

San Ramon Valley Fire Protection District

<div><div><div><h2 class="jobSectionHeader"><b>ABOUT THE POSITION</b></h2></div>
<div><p>The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Lateral Public Safety Dispatcher. We encourage highly qualified applicants to consider supporting our newly formed 9-1-1 Emergency Communications Center. Under direction and management of the San Ramon Valley Fire Protection District, the 9-1-1 Center provides the full array of public safety communication services for Police/Fire and EMS.<br>
<b>
THE </b><b>POSITION</b><br>
Under the supervision of a shift lead, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches police, fire, medical, and other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as assigned.<br>
<br>
The ideal candidate will possess a POST Basic Certificate, EMD Certificate, EFD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. Note: The POST Basic Certificate is required at time of application. Without the POST Basic Certificate at time of application the candidate will not be considered.<br>
<br>
<b>Work Schedule: </b>Public Safety Dispatchers work a 48 hours on/96 hours off schedule.<br>
<br>
<b>Compensation:</b><b> </b>Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course.<br>
<br>
<b>DUTIES</b><br>
Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.<br>
<br>
Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.<br>
<br>
Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.<br>
<br>
Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.<br>
<br>
For the complete job description: https://www.governmentjobs.com/careers/srvfire/classspecs</p></div>
<div><h2 class="jobSectionHeader"><b>ABOUT THE DISTRICT</b></h2></div>
<div><p><b>ABOUT THE NEW COMMUNICATIONS CENTER</b><br>
The San Ramon Valley 911 Communications Center is equipped with the latest advances in emergency telecommunications technology, and is a Primary Public Safety Answering Point (PSAP) for the City of San Ramon and a secondary PSAP to the Town of Danville and unincorporated Alamo. Dispatchers process all incoming emergency and non-emergency calls for service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state of the art voice, data, and wireless technology utilizing CentralSquare public safety software (CAD/RMS), Vesta 4.0, and Motorola MCC 7500 Elite.<br>
<br>
<b>ABOUT THE DISTRICT</b><br>
The San Ramon Valley Fire Protection District provides all risk fire, rescue, and emergency medical services to the communities of Alamo, Blackhawk, the Town of Danville, Diablo, the City of San Ramon, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County. The District's service area encompasses approximately 155 square miles and serves a population of 193,259. The District maintains nine career fire stations and one volunteer staffed station, and other supporting facilities located throughout the jurisdiction.<br>
<b>
ABOUT THE SAN RAMON POLICE DEPARTMENT</b><br>
The San Ramon Police Department provides the full spectrum of law enforcement services,<br>
including Patrol, Traffic, Investigations, Records, Crime Prevention, and more. The San Ramon Police Department employs 69 sworn officers and 22 civilian employees, serving a resident population of 80,000 and a daytime population of 100,000.<br>
<br>
The City of San Ramon is one of the Bay Area's most desirable areas to live and work. Located in Contra Costa County, San Ramon is approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The City spans an area of more than 18 square miles.<br>
For more information regarding the City of San Ramon, the San Ramon Police Department or the San Ramon Valley Fire Protection District, please visit the following websites:<br>
<br>
www.sanramon.ca.gov<br>
www.sanramon.ca.gov/police<br>
http://www.firedepartment.org</p></div><br>
<div><h2 class="jobSectionHeader"><b>MINIMUM QUALIFICATIONS</b></h2></div>
<p></p><div><p><b>REQUIRED EDUCATION</b></p><p>
Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.</p><p><b>
REQUIRED SPECIALIZED CERTIFICATES</b></p><p>
P.O.S.T.- certified Public Safety Dispatchers' Basic Course certificate of completion required at time of application.</p><b>
REQUIRED EXPERIENCE</b><p>
One year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems.</p><p><b>
HIGHLY DESIRABLE BUT NOT REQUIRED</b></p><p>
EMD and EFD certificate from the International Academy of Emergency Dispatch.</p><p>
Healthcare Provider CPR certificate.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>APPLICATION PROCESS</b></h2></div>
<p></p><div><p>Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at https://www.governmentjobs.com/careers/srvfire.</p><p><b>
Candidates must include a resume and a copy of their Public Safety Dispatchers' Basic Course Certificate with the application.</b></p><p>
Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening.<br>
<br>
The San Ramon Valley Fire Protection District is an equal employment opportunity employer and makes employment decisions based on merit, qualifications and competence. The District does not discriminate on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), religious creed (including religious dress and grooming), color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, military or veteran status, sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), genetic characteristics and information, reproductive health decision-making, or any other basis prohibited by law.<br>
<br>
The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer.<br>
<br>
In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at (925) 838-6628.</p><br>
Human Resources hr@srvfire.ca.gov (925) 838-6628</div></div></div><p></p>
<br><div></div><div><div><div><p>Paid compensation is supplemented with an excellent benefits package including:<br>
<br>
<b>Vacation</b>: Accumulation rate increases with length of service. The initial rate is 14 hours per month.<br>
 <br>
<b>Sick Leave</b>: Accumulated at the rate of 18 hours per month indefinitely during tenure of career.<br>
<br>
<b>Pension</b> benefits are provided by Contra Costa County Employees' Retirement Association (CCCERA). Eligibility and classification into the retirement system will be determined by CCCERA pursuant to the Public Employee's Pension Reform Act (PEPRA) guidelines. Should reciprocity with CCCERA be established and entry classified as Classic, the retirement benefit will be 2% @ 55. Should entry into the retirement system be classified as PEPRA, the retirement benefit will be 2.5% @ 67.<br>
 <br>
<b>Medical </b>benefits are provided through CalPERS and include several PPO or HMO options. The District currently contributes 92% of monthly premiums for employee and dependent medical up to an established cap, and 100% for employee and dependent <b>dental, vision, and EAP</b> insurance, as well as 100% for <b>life insurance</b> for the employee only.</p></div></div></div>

Public Safety Dispatcher

CITY OF SANTA BARBARA

JOB
<br>$79,003 - $91,547 Annually (Additional $214 to $316 / month for EMD* Certification)The Hiring Bonus has been discontinued until further notice, effective April 1, 2020INCENTIVES$138 to $277/mo Shift Differential$110 to $222/mo Bilingual Pay$863/yr Uniform AllowanceCity Paid Medical, Dental & VisionCity Paid Life Insurance $50,0004/10 Work Schedule, 3 Days Off Per WeekFlexible Medical And Dependent Care PlansDeferred Compensation PlansCity Paid Vacation, Holiday, And Sick LeaveCity Paid Retiree Medical ContributionCity Paid Formal Training This is an unclassified trainee position. Under supervision, incumbents are trained to answer and process all incoming emergency and non–emergency requests for police, fire, and medical assistance. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency service provider. Analyze situations accurately and take effective action to help assure officer safety. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority, and disposition of calls. Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration. May be required to provide the public with basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. Perform other duties as required.The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 6 months.For applicants who have passed the simulation examination and would like to participate in the Police Department Dispatcher observation tour, call the Communication Center Shift Supervisor at (805) 882-8900.
<br><br>
EXAMPLE OF DUTIES
<br><b>Ability to:</b> Follow oral and written instructions; learn police and fire radio operations and procedures, local streets, police beats, fire districts, the classifications of crimes and recognition of common police and fire codes in order to obtain information from the public, initiate a response, and accurately record information; remember instructions and information; clearly and tactfully communicate factual information to citizens; question callers while simultaneously typing information into a computer terminal. Establish and maintain cooperative working relations with those contacted in the course of work.Skill in: Operating a computer terminal; listening and speaking clearly and responding quickly and accurately to emergency and routine requests for assistance.Desirable Qualifications: Spanish-speaking skills; coursework in criminal justice or communications; public contact experience.
<br><br>
SUPPLEMENTAL INFORMATION
<br>APPLICATIONS, WITH THE ATTACHED ACKNOWLEDGMENT FORM SIGNED, ARE ACCEPTED ON A CONTINUOUS BASIS.NOTE: APPLICATIONS MAY BE REJECTED IF INCOMPLETE.The City of Santa Barbara is an Equal Opportunity Employer - and we encourage all persons to apply.

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