fitness team lead

Fitness First Middle Eas...

Key Responsibilities:
<ul>
<li>Assist Health &amp; Fitness Manager in execution of all fitness programs, classes and services set by business to meet the needs of members/clients.</li>
<li>Provide guidance, mentorship, and support to Personal Trainers, Group Exercise Instructors, and Swim Instructors.</li>
<li>Support Health and Fitness Manager in developing and managing staff schedule.</li>
<li>Monitor daily operations to ensure a smooth and efficient workflow.</li>
<li>Ensure the maintenance and cleanliness of fitness areas, including studios, pool areas, and training spaces.</li>
<li>Coordinate with maintenance staff to address any issues.</li>
<li>Assist Health &amp; Fitness Manager in managing the fitness department budget and help monitor expenses.</li>
<li>Conduct regular performance check ins with the team members and provide constructive feedback to team members to promote their professional development.</li>
<li>Support Health &amp; Fitness Manager in organizing ongoing training sessions and professional development opportunities.</li>
<li>Foster a collaborative and supportive work environment.</li>
<li>Ensure all fitness programs and practices comply with relevant health and safety regulations and industry standards.</li>
</ul>

Fitness Team Lead

VASA Fitness

POSITION DESCRIPTION POSITION TITLE: Personal Training Lead (PTL) REPORTS TO: General Manager DIRECT REPORTS: Personal Trainers FLSA : Hourly, Non-Exempt COMPENSATION: Base Rate: $18.00- $24.00 per hour Plus Monthly Bonus and Milestone Bonus opportunities! Total Compensation Range: $50,180 $68,800 annually JOIN OUR TEAM At VASA Fitness Our Approach start with people who align with our values. When we have a solid foundation, we can bring our Purpose to life by creating an UPLIFTing VASA experience by offering inclusive, accessible, and on-trend fitness. We create a sense of belonging by being supportive, helping people feel seen and building connection with our employees, members, and guests. Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others . BENEFITS We offer a competitive total reward approach which includes benefits for employees who work 20+ hours per week. All employees receive complimentary gym membership and a Plus-One membership and 401k. <ul><li> 30+ hours per week employees: Paid Time Off (hourly),Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) </li><li> 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above) </li></ul> Come join VASA Fitness and join a passionate, fun, and united team! We are proud to be a 'Great Place to Work' certified company! PURPOSE The Personal Training Lead is responsible for advancing the personal training business that results in exceeding all fitness financial targets at their club. This is achieved by building and developing a high-performing team who enables our members to achieve their physical, mental, and emotional fitness goals while enjoying a world-class experience every visit. PTLs oversee the personal training team to deliver high-quality training sessions with the goal of hitting monthly session targets and increase overall net client count. They work with all team members to accomplish monthly targets of acquiring new personal training clients. DELIVERABLES <ul><li> Build and develop a high performing team. This includes establishing a culture within the team that adheres to VASA's core values and drives accountability. The PTL is responsible for attracting, hiring, coaching, and maximizing the engagement of the personal training team for their club. </li><li> Increase acquisition of new and improve retention of existing personal training clients. </li><li> Develop an agile personal training teamwho can facilitate and adjust programming to fit the exact needs of each client. This includes following VASA's Care & Connect concepts throughout the duration of the client journey. </li><li> Create an approachable environment in and around the Personal Training Cageby interacting with members, clients, and guests in a friendly, fun, energetic, and inclusive way. </li><li> Retain personal training clients and ensure they receive the best value in personal training. This includes consistent appearance and behavior from the personal trainers, safe and clean training spaces, and over-delivery of value to cost. </li><li> Create a supportive, connected community for all personal trainers and their clients by providing multiple tools and resources for them to use, having meaningful check-ins with your team members, and encouraging their on-going growth and development. </li><li> Attract new clients by forming personal relationships with VASA members. </li><li> Coach personal trainers on how to conduct a consultation and recommend an appropriate personal training packages based on the client's goals. </li><li> Contribute and work with personal trainers to achieve monthly sales targets for attracting new clients. </li><li> Achieve monthly sales goals. PTLs will work with their team and help contribute to achieve monthly sales targets for attracting new clients. </li></ul> Required <ul></ul> Preferred <ul></ul> Job Industries <ul><li> Salon/Spa/Fitness </li></ul>

Personal Training Lead

Lead Personal Trainer

Defined Fitness Inc

The Greet Team lead Position is a crucial part to our business as it bridges a gap from our hourly employees to our leadership team and is expected to demonstrate the highest level of performance and excellence in the Greet Department. The ideal Greet Team Lead is someone who exemplifies all four of our CORE values DRIVE, DELIGHT, DETAIL and DEVELOP. The Greet Team Lead will partner with all leadership managers, at their respective facility, to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Additionally, the Greet Team Lead will lead by example in driving production, instilling a positive culture and ensuring that our facilities are properly being maintained every day.
 
Essential Functions & Responsibilities: 
 Ensure members receive friendly greeting/check in and prompt attention to needs
 
 Monitor check-ins to identify delinquent accounts and notify Greet Team Manager
 
 Promptly answer phones in a courteous and professional manner while utilizing proper phone greeting techniques
 
 Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message.
 
 Ensure registration of all Telephone Inquiries into script pad as well as the Master Production Tracker.
 
 Transfer all incoming calls for personal training to appropriate Fitness Consultant
 
 Audit of Telephone Inquiries to ensure that prospective appointment was correctly booked.
 
 Engage members with Defined Fitness Products and Offers such as personal training & group exercise classes content.
 
 Maintain relationships with members by utilizing their names to help serve as a resource in any questions or concerns they may have and appropriately directing them to applicable resource.
 
 Provide a clean, friendly and well maintained club to members and guests and help familiarize new & existing members with their home club.
 
 Responsible for providing prospective members with tours of the facility and be able to describe the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
 
 Correct registration of guests into membership platform
 
 Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
 
 Effectively, professionally and accurately sign up prospective members using Company sales techniques and protocols
 
 Adheres to specific Membership Agreement Procedure when enrolling members and guests.
 
 On-boards new members successfully and assist with all member retention activeness in order to drive club profitability
 
 Consistently achieves or exceeds personal and team sales goals
 
 Generate Leads & new business internally through member promotions, referrals, dissemination of guest passes and contacting leads generated via phone.
 
 Consistently achieve or exceed personal productivity goal.
 
 Communication of special events to members and guests
 
 Assisting in collection & tracking of members payments through the A/R Report
 
Daily KPI Requirements: 
 Number of Calls Made: 45 in Total
 
 Number of Appointments Booked: 5 in total
 
 Number of Showcases completed: 4 in total
 
 Number of New Member Units Acquired: 3 in total
 
 Number of 3 Packs Acquired 1 in total
 
 Number of Referrals Received: 2 to 1 Ratio
 
Success Factors: 
 Focus on the Prospective Members Needs/Fitness Goals and Member Showcasing
 
 People Management and Team Empowerment
 
 Financial Management of existing/past members transactions accounts
 
 Hospitality and Quality Management
 
 Problem solving and Analysis Skills
 
 Honesty & Integrity
 
 Detail Knowledge of membership agreements
 
 Understanding of current and grand fathered membership types.
 
 Thorough understanding of ABC member accounts
 
 Ability to process complex membership transactions (Refunds, write-offs, etc.)
 
Performance Standards: 
 The Member Experience: (Direct Impact and Satisfaction)
 
i. Initial Assessments: 
1. Includes a Hospitality/Quality Test
 
2. Includes TI Test
 
3. Includes Showcase Test
 
ii. Ongoing Assessments or Evaluations: 
1. Reporting of any Complaints against a Greet Team Lead
 
 Financial
 
i. Initial Assessments: 
1. Transactions Listing Test
 
2. Refund Process Test
 
3. Current Closing Percentage Audit (Current Numbers before in Greet Lead Position)
 
4. 3 Pack Percentage Audit (Current Numbers before in Greet Lead Position)
 
ii. Ongoing: 
1. Audits of Billing Errors: 
 Business Process: 
i. Initial: 
1. GYM Sales Test
 
2. ABC Test
 
3. Citrix/Email Test
 
4. CORE Test
 
5. Team Clean Test
 
6. Sourcing Test
 
ii. Ongoing: 
1. Gym Sales Audit
 
2. ABC membership onboard/managing Audit
 
3. Accurate and Timely Response Email Audit
 
4. Utilization and Features Audit
 
5. Inspections Audit
 
 Learning & Growth: 
i. Initial”
 
1. Onboarding New Greet Team members Test
 
2. Developmental Test: (SMART GOALS/Assisting with Development Plans)
 
ii. On-Going: 
1. Holding monthly trainings
 
Job Requirements: 
 Responsible for Opening/Closing Facility
 
 Ensure proper opening and closing procedures are followed, outlines in training manual
 
 Responsible for POS Balancing at Opening/Closing of Facility
 
 Log all Maintenance concerns that are reported to the front desk
 
 Reporting of safety concerns to appropriate department head or GM
 
 Responsible for reporting Incident Reports to General Manager
 
 Adheres to Greet Team Lead Schedule and follow correct attendance policies
 
 Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Manager to include duties involving Detailing/Organizing the facility.
 
 Assist with Detailing duties as needed such as Team Cleans or Detail Inspections of Locker Rooms.
 
Qualifications: 
 One year of Defined Fitness Greet Experience, Preferred
 
 Ability to use sound business judgment and have strong analytical aptitude
 
 Ability to effectively communicate with constituents
 
 Effective listening skills
 
 Ability to effectively delegate and follow up on delegation tasks
 
 Effective planning and organization skills
 
 Demonstrates willingness and openness for self-development
 
 Ability to identify and use resources to improve overall operations
 
 Strong leadership qualities coupled with excellent motivational, communication and team-building skills
 
 College Degree, Preferred
 
 Current CPR Certification, Required
 
 Advanced cash handling experience
 
Physical Requirements: 
 Must be able to stand for up to 8 hours at a time
 
 Must be able to properly life and carry approximately 25 pounds
 
 Must be able to perform the following tasks: walking, squatting, bending, stooping, standing, listening, speaking, reading and writing

Greet Team Lead

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