fleet service manager

SIXT

<div>Job Description 
Are you passionate about fleet management and eager to make a difference? At SIXT, we&rsquo;re looking for a dedicated Fleet Assistant to enhance our operations. In this role, you will manage repairs, handle fleet inventory, and ensure accurate documentation for our vehicles. You'll work closely with key stakeholders to maintain efficient fleet services while learning the ins and outs of our operations. Enjoy endless growth opportunities, and an hourly rate of $27.75 per hour.
YOUR ROLE AT SIXT<ul><li>
You will perform daily fleet inventory checks, ensuring accurate vehicle tracking and management</li><li>
You will assist the Fleet Manager in scheduling maintenance and repairs, obtaining estimates, and coordinating with dealerships and body shops</li><li>
You will prepare new vehicles for rental, handling documentation, spare keys, and ensuring proper tagging in our inventory system</li><li>
You will assist with vehicle disposal preparations, including condition reports and verifying equipment completeness</li><li>
You will support accident reporting, subrogation tasks, and coordinate tag registrations and renewals for all vehicles</li></ul> 
YOUR SKILLS MATTER<ul><li>
Education &amp; Experience You have a high school diploma or GED and at least 1 year experience performing administrative tasks in an office environment automotive dealership, vehicle registration, or car rental industry experience preferred</li><li>
Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications</li><li>
Organizational Skills You are highly organized, capable of managing fleet inventory, repair schedules, work orders, and documentation, ensuring efficient and smooth fleet operations across all tasks</li></ul><ul><li>
Licenses &amp; Authorization You are at least 18 years old, hold a valid driver&rsquo;s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship</li><li>
Work Hours &amp; Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane</li><li>
Uniform &amp; Language You are willing to wear a company uniform and speaking other languages is a plus</li></ul> 
WHAT WE OFFER<ul><li>
Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future</li><li>
Paid Time Off &amp; Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays</li><li>
Bonus Plan Take advantage of a bonus plan based on performance</li><li>
Employee Assistance Program Access support whenever needed through our Employee Assistance Program</li><li>
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees</li><li>
Uniform &amp; Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance</li></ul> 
Additional Information<div></div> 
About us:
We are a globally leading mobility service provider with a revenue of &euro;4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!</div>

Fleet Assistant (Seattle-Tacoma International Airport)

mercator travel and tourism

We are looking for a skilled and enthusiastic Transport Supervisor to join our dynamic team.Requirements: -Minimum 3 years of experience in transport/fleet supervision (limousine or luxury transport preferred) -Strong leadership and organizational skills -Must be residing in Abu Dhabi or willing to relocate-Can join immediately- Arabic speaker is a plusKey Responsibilities: -Supervise and train drivers; ensure high customer service and safety standards -Manage fleet maintenance, inspections, and repairs -Coordinate driver schedules and route planning -Handle customer inquiries, complaints, and VIP services -Ensure compliance with regulations, licensing, and insurance -Maintain records and prepare performance reportsExperience:<ul><li>Transport/Fleet industry: 3 years (Required)</li></ul>Work Location: In person

Fleet Supervisor

Al-Futtaim

<div>Job Requisition ID: 178762
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role: 
We are looking for a highly organized and detail-oriented Fleet Administrator to support the day-to-day administrative operations of the Al-Futtaim Electric Mobility fleet team in Dubai. In this role, you will help ensure vehicles, documentation, system updates, and 
customer coordination are managed accurately and efficiently so that the right asset is delivered to the right place at the right time. You will play an important part in supporting smooth vehicle handovers, maintaining accurate records, and enabling excellent 
service for internal stakeholders and fleet customers. 

<div>
What you will do: 
<ul><li>Provide end-to-end administrative support for fleet operations, ensuring timely and accurate processing of vehicle-related</li></ul>
documentation and transactions. 
<ul><li>Coordinate with internal teams, workshops, drivers, customers, and external agencies to support seamless vehicle</li></ul>
deliveries and test drive arrangements. 
<ul><li>Maintain accurate records for registrations, invoicing, insurance, vehicle control documents, sales letters, gate passes, and</li></ul>
related paperwork. 
<ul><li>Update CRM and internal systems with customer activity, enquiry status, quotations, tender information, and delivery</li></ul>
progress. 
<ul><li>Support reporting and analysis of fleet activity, including sales performance, pipeline updates, pricing, margins, and related</li></ul>
operational data. 
<ul><li>Monitor demo vehicle readiness, including cleanliness, charging, servicing, and issue escalation to ensure a strong customer</li></ul>
experience. 
<ul><li>Help identify process issues or risks early and coordinate with stakeholders to resolve them efficiently.</li></ul>
Required skills to be successful: 
<ul><li>Strong administrative and coordination skills with high attention to detail.</li><li>Experience handling vehicle documentation, invoicing, registrations, or sales support processes.</li><li>Good working knowledge of MS Office, especially Excel and PowerPoint.</li><li>Familiarity with SAP and a basic understanding of CRM or Salesforce systems.</li><li>Strong communication skills and confidence working with multiple internal and external stakeholders.</li><li>Ability to manage multiple priorities, work under pressure, and meet deadlines without compromising accuracy.</li><li>Problem-solving mindset with a proactive approach to issue resolution and process improvement.</li></ul></div> 


About the team: 
You will be part of the Al-Futtaim Electric Mobility fleet team, supporting a fast-paced operation focused on delivering high-quality service to fleet customers. The team works closely across sales, operations, workshops, and external partners to ensure vehicles are prepared, documented, and delivered efficiently. Collaboration, responsiveness, and operational accuracy are central to how the team performs. 

<div>
What equips you for the role: 
<ul><li>High school education or equivalent.</li><li>At least 2 years of experience in a similar administrative, fleet, sales coordination, or operations support role.</li><li>Experience supporting fleet customers, vehicle handovers, or sales administration processes is an advantage.</li><li>Comfortable working with systems, reports, and data while maintaining a high level of accuracy.</li><li>Well-organized, dependable, and able to work effectively with people from diverse backgrounds.</li><li>A customer-focused mindset with the ability to follow processes and maintain service standards.</li></ul></div> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Fleet Administrator

Baker Hughes

<div>Lead Engineer - Fleet Management 
Do you relish the prospect of working with cutting-edge energy technology? Would you enjoy contributing to global energy solutions in a dynamic and evolving industry? 
Join our Team
The Regional Product Service Engineering team of Engineers supports the current operation and maintenance of Heavy-duty gas turbines, Aero turbines, centrifugal compressor, steam turbine &amp; their Controls system, Protection and Accessory systems. As product Service engineer controls, you will be responsible for providing timely technical solutions for centrifugal compressors, dry gas seals, oil seals, antisurge system and associated auxiliaries.
Collaborate with the best 
As a Lead Product Service Engineer for centrifugal compressor, you will be responsible for upholding BH's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component as well as systems levels, and communicating BH technical solutions to customers. Specific responsibilities include:<ul><li>
Responding to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalating issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.</li><li>
Establishing and maintaining relationships with customers to make customers&rsquo; technical issues/requirements understood and addressed in a timely manner.</li><li>
Leading and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting projects assigned to resolve customer technical issues.</li><li>
Preparing technical presentations for BH Leaders and Customers ensuring the timely communication of significant issues or developments.</li><li>
 Traveling to customer locations to: 
<ul><li>Support customer technical review meetings and present recommendations to champion BH's commitment technical solution</li><li>Support unplanned/forced outages to meet reliability/availability goals</li><li>Provide commercial teams with technical support for sales and services proposal activities.</li></ul></li><li>
Planning and providing technical engineering oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.</li><li>
Partnering with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.</li></ul>
Fuel your passion 
To be successful in this role, you will<ul><li>
Have bachelor&rsquo;s degree in engineering (mechanical, Electronics /Control &amp; Instrumentation/Electrical &amp; Electronics) OR equivalent</li><li>
Have 8-10 years&rsquo; experience in design engineering or operation, maintenance &amp; trouble shooting of centrifugal compressors, dry gas seals, oil seals, antisurge system and associated auxiliaries.</li><li>
Be ready to travel at short notice 20 to 25% of the time.</li><li>
Be available to work during weekends for emergency technical support.</li></ul>
Desired Characteristics<ul><li>
Have experience in a matrix leadership environment</li><li>
Have prior experience in design engineering or field maintenance /customer service facing role.</li><li>
Be able to communicate effectively both to technical and non-technical audiences.</li><li>
Be able to work well with teams and communicate requests and requirements clearly.</li><li>
Have experience working in global, matrix organization &amp; ability to make timely and sound decisions based on data.</li><li>
Be able to interface effectively with all levels of an organization and demonstrate leadership to pursue correct engineering actions in adverse conditions or situations.</li><li>
Be self-starter with strong technical and analytical skills</li><li>
Have strong technical aptitude &amp; problem-solving skills including awareness of applicable engineering tools and systems.</li><li>
Have strong oral and written communication skills</li><li>
Have strong interpersonal and leadership skills</li><li>
Be fluent in English &amp; considered preference for Arabic speaking.</li></ul>
Work in a way that works for you 
We recognise that everyone is different and the way in which people want to work and deliver at their best varies. In this role, we can offer the following flexible working patterns [Select as appropriate]<ul><li>Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive.</li><li>This role is working with our customers on-site in locations across the world. When onsite, you will have the flexibility to work in line with customer working patterns. When projects are complete, we offer you the opportunity to take extended leave before you take on your next project.</li></ul>
Working with us 
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work.
We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
Working for you 
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
The Baker Hughes internal title for this role is: Engineering Specialist - Fleet ManagementAbout Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Lead Engineer- Fleet Management

Southern Road & Bridge LLC

Southern Road &amp; BridgeJob Description: Traveling Heavy Equipment Field Mechanic / CDL DriverPosition TitleTraveling Heavy Equipment Field Mechanic / CDL DriverReports ToOperations Manager / Fleet ManagerPosition SummarySouthern Road &amp; Bridge is seeking a highly motivated and experienced Traveling Heavy Equipment Field Mechanic to support our growing fleet throughout the Southeastern United States. This position is responsible for diagnosing, repairing, inspecting, and maintaining construction equipment.The ideal candidate is self-sufficient, mechanically skilled, safety-focused, and comfortable traveling extensively to customer job sites, branch locations, and vendor facilities. A CDL is strongly preferred to assist with equipment transportation and emergency fleet support.Key ResponsibilitiesEquipment Maintenance &amp; Repair<ul><li>Diagnose and repair mechanical, hydraulic, electrical, diesel engine, and operational issues on rental equipment.</li><li>Perform preventative maintenance and scheduled service on fleet assets.</li><li>Complete inspections, repairs, and service documentation using company systems and mobile applications.</li><li>Conduct inspections and quality checks before equipment is delivered to Job sites.</li><li>Troubleshoot equipment failures in the field and provide emergency repair support.</li><li>Coordinate with vendors and manufacturers when additional technical support is required.</li></ul>Field Service Operations<ul><li>Travel throughout the Southeast region to job sites and company locations.</li><li>Respond to service calls with urgency and professionalism.</li><li>Communicate repair status and estimated completion times to management and customers.</li><li>Maintain company tools, service truck inventory, and parts stock.</li></ul>Transportation &amp; Logistics<ul><li>Transport equipment between branches, job sites, vendors, and job site locations.</li><li>Secure equipment in compliance with DOT regulations and company standards.</li><li>Assist with fleet relocations, deliveries, and pickups as business needs require.</li><li>Perform pre-trip and post-trip vehicle inspections.</li></ul>Customer Service<ul><li>Represent the Southern Road &amp; Bridge professionally at all customer locations.</li><li>Build strong relationships with customers through responsive service and communication.</li><li>Identify opportunities to improve fleet reliability and customer satisfaction.</li></ul>Safety &amp; Compliance<ul><li>Follow all OSHA, DOT, FMCSA, and company safety policies.</li><li>Maintain accurate service records, inspection reports, and work orders.</li><li>Ensure all work is completed safely and in accordance with manufacturer specifications.</li></ul>QualificationsRequired<ul><li>3+ years of heavy equipment maintenance and repair experience.</li><li>Strong understanding of hydraulic, electrical, diesel engine, and mechanical systems.</li><li>Ability to diagnose equipment issues independently.</li><li>Valid driver's license with clean driving record.</li><li>Ability to travel extensively throughout the Southeast region and beyond.</li><li>Ability to lift 75 lbs and work outdoors in varying weather conditions.</li><li>Strong communication and customer service skills.</li><li>Self-Driven and capable of problem solving</li></ul>Preferred<ul><li>CDL Class A license.</li><li>Experience transporting construction equipment.</li><li>DOT medical card.</li><li>Experience with telematics and fleet management systems.</li><li>OEM certifications from manufacturers such as JLG Industries, Skyjack, Genie, Caterpillar, or John Deere.</li></ul>Travel Requirements<ul><li>Up to 85% travel throughout the Southeastern United States.</li><li>Overnight travel required.</li><li>Flexible schedule to support emergency customer service needs.</li></ul>Physical Requirements<ul><li>Lift, carry, push, and pull up to 75 pounds.</li><li>Climb ladders and access elevated equipment.</li><li>Work in outdoor environments, construction sites, and shop settings.</li><li>Stand, kneel, bend, and work in confined spaces for extended periods.</li></ul>What Success Looks Like<ul><li>High fleet uptime and reliability.</li><li>Fast response to customer breakdowns.</li><li>Accurate documentation and inspection completion.</li><li>Safe operation and transportation of equipment.</li><li>Positive customer feedback and professional representation of the company brand.</li></ul>Compensation&middot; Hourly Driving $28/hr&middot; Hourly Mechanical - $35/hr&middot; Overtime Pay<ul><li>Tiered Productivity Bonuses</li><li>Uptime Bonus</li><li>Driving Stipend</li><li>Benefits</li><li>Overtime eligibility</li><li>Hotel and travel expenses paid</li></ul>Pay: $28.00 - $35.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: On the road

Heavy Equipment Field Mechanic/ CDL Driver

VirtualTeam 

About the Role:We are hiring for a reputed client in the EV logistics and transport sector, seeking a Fleet Operations Manager to lead on-ground operations across UAE locations. The ideal candidate will oversee day-to-day fleet movement, driver supervision, operational coordination, and documentation, ensuring efficiency, compliance, and service excellence in a rapidly expanding green-mobility ecosystem.Key Responsibilities <ul><li>Manage and monitor deployment of vehicles across client sites, ports, and terminals. Optimize fleet utilization, minimize idle time, and ensure timely operations.</li><li>Supervise recruitment, training, and performance of drivers (including EV-trained drivers). Maintain accurate trip records, operational documentation, and cost reconciliation.</li><li>Ensure compliance with UAE RTA regulations, HSE policies and internal standards. Coordinate with the technical team for EV performance, charging, and maintenance.</li><li>Develop and implement operational SOPs for fleet and logistics activities. Lead and motivate on-ground teams, driving accountability and discipline.</li><li>Support expansion initiatives, client onboarding and route development.</li></ul>EligibilityExperience: 5 &ndash; 15 years in Fleet / Transport / Logistics Operations (EV experience an advantage).<ul><li>Sound knowledge of UAE transport compliance (RTA &amp; HSE)</li></ul>Skills: Fleet planning, GPS / Telematics, EV fleet management, cost optimization, leadership.Languages: English (mandatory), Hindi (preferred), Arabic (an advantage).License: Valid UAE Driving License required. Mindset: Hands-on, result-oriented and eager to grow vertically within a fast-growing logistics setup.Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per monthWork Location: In person

Fleet Operations Manager (EV Logistics Sector)

Egis

<div>
 
 Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organization of society and the living environment of citizens all over the world.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an experienced and results-driven Taxi Operation Manager to join our us, The Project Manager is responsible, on behalf of RCMC-GTC, for the oversight and performance monitoring of taxi operations in Makkah. The role carries the Authority's mandate to supervise the performance of multiple licensed Taxi Operators, review their plans and reports, monitor compliance with the Concession Agreements, Service Level Agreements, Operating Licenses, and report to senior leadership on service quality and contractual performance. The role also supports the Authority's planning of continuous service and fleet expansion, including the assessment of new Operator submissions, additional vehicles and service zones, and Operator readiness for daily demand, seasonal peaks, and Hajj and Umrah operations.
 
 
 
 
 
 English (mandatory); Arabic preferred
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Contract Administration and Authority Representation
 
 
 
 
 <ul>
 <li>
 Function as RCMC-GTC's principal day-to-day representative under the Concession Agreements and Operating Licenses, exercising the Authority's rights, approvals, and enforcement decisions across all Taxi Operators.
 </li>
 <li>
 Issue formal notices, instructions, approvals, performance warnings, and penalty determinations to Operators within the scope of the delegated mandate.
 </li>
 <li>
 Maintain a complete contractual record of decisions, correspondence, Operator submissions, audit findings, deductions, and dispute notifications.
 </li>
 <li>
 Enforce Operator behavioral alignment with the Authority's service standards and reporting requirements, including the timely submission of KPI-aligned operational and performance reports in the required format and cadence.
 
 </li>
 </ul>
 
 
 Operations Oversight, Service and Fleet Expansion
 
 
 
 
 <ul>
 <li>
 Monitor the day-to-day operations of the citywide taxi service through daily Operator reports, dashboards, and field observations, and confirm that all Operators meet service standards across availability, response time, vehicle quality, driver conduct, and tariff compliance.
 </li>
 <li>
 Support the Authority's planning of continuous service and fleet expansion, including the assessment of new Operator submissions, additional vehicles, new operating zones, and the launch of new service lines.
 </li>
 <li>
 Review Operator operational plans, fleet introduction plans, deployment schedules, tariff and zone proposals, and seasonal and peak-period plans for Ramadan, Hajj, Umrah, and public holidays, and submit recommendations to the Authority for approval.
 </li>
 <li>
 Monitor Operator fleet condition, vehicle inspection records, driver licensing and training compliance, and the operational readiness of new vehicles and Operators entering service.
 </li>
 <li>
 Review and coordinate Operator surge plans for daily peaks, public holidays, Ramadan, and Hajj and Umrah operations, and monitor execution in coordination with Operators and the relevant Authorities.
 </li>
 <li>
 Coordinate the resolution of inter-Operator boundary issues, zone conflicts, and dispatch interfaces to safeguard a consistent customer experience across the service.
 
 </li>
 </ul>
 
 
 Stakeholder Coordination and Governance
 
 
 
 
 <ul>
 <li>
 Represent RCMC-GTC in all relevant meetings, Operator Performance Reviews, and Tariff and Service Change Assessments.
 </li>
 <li>
 Coordinate with Government Authorities, Traffic Police, the Ministry of Hajj and Umrah, Civil Defense, and the Transport General Authority (TGA) to secure approvals and operational endorsements required for the service.
 </li>
 <li>
 Manage the interface with regulators, auditors, and the Authority's compliance functions in respect of Operator licensing, fare audits, and inspection findings.
 </li>
 <li>
 Prepare formal briefings, performance reports, and decision papers for the Project Director and senior leadership of RCMC-GTC.
 
 </li>
 </ul>
 
 
 Performance, Risk and Reporting
 
 
 
 
 <ul>
 <li>
 Monitor and analyze Operator performance against the contractual Key Performance Indicators on a daily, weekly, and monthly cadence, and administer the formal performance review and deduction process on behalf of the Authority.
 </li>
 <li>
 Maintain the Operations Risk Register, ensuring timely identification, assessment, escalation, and mitigation of risks to service continuity, safety, and Authority reputation.
 </li>
 <li>
 Issue daily operations updates and periodic performance reports to the Project Director, the Operations Steering Committee, and senior leadership, supported by data analytics and KPI dashboards.
 </li>
 <li>
 Drive early identification and escalation of KPI breaches, service-quality decline, complaint trends, and contractual default.
 </li>
 <li>
 Monitor customer-complaint trends, oversee revenue and meter integrity assurance, and review Operator continuous-improvement programs.
 </li>
 <li>
 Ensure that all Operators comply with applicable Health, Safety, Security and Environmental requirements as set out in the Concession Agreements and Kingdom regulations.
 </li>
 <li>
 Oversee the application of the Operators' safety management systems and incident response arrangements, in coordination with Civil Defense and the relevant Authorities.
 </li>
 <li>
 Oversee Operator application of quality management standards across fleet, driver, dispatch, and customer-service requirements.
 
 </li>
 </ul>
 
 
 Skills and Competencies
 
 
 
 
 <ul>
 <li>
 Strong command of operations contract administration under concession and franchise agreements, including service level regimes, performance deductions, tariff mechanisms, and license renewal protocols.
 </li>
 <li>
 Working knowledge of taxi operations, including fleet management, vehicle inspection, driver licensing and training, dispatch and booking systems, GPS and AVL telematics, fare metering, and customer-experience management.
 </li>
 <li>
 Experience with zone-based operations, taxi stands, hotel and pilgrimage-site pick-up management, and the integration of taxi services with parking facilities, transit hubs, and event venues.
 </li>
 <li>
 Strong operations performance analysis capability, including KPI dashboarding, data-driven decision-making, root-cause analysis, and familiarity with continuous-improvement methodologies such as Lean and Six Sigma.
 </li>
 <li>
 Decisive judgement under pressure, with the ability to assess Operator submissions and live operational data critically and provide clear, evidence-based direction on behalf of the Authority.
 </li>
 <li>
 Strong stakeholder management and diplomatic skills, with the ability to represent RCMC-GTC with authority in dealings with Operators, Government bodies, religious and/or community authorities, and Independent Reviewers.
 </li>
 <li>
 Proficiency in Microsoft Office and business intelligence tools such as Power BI or Tableau; familiarity with SQL, dispatch and fleet management platforms, and GIS systems is desirable.
 </li>
 <li>
 Awareness of sustainability and resilience principles, including fleet electrification, emissions reduction, and monitoring Operator alignment with the Authority's environmental and social objectives.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to synthesize complex technical and contractual matters into clear briefings, decision papers, and executive reports.
 </li>
 <li>
 Cultural awareness and sensitivity is appropriate to the Holy City of Makkah and to the diverse pilgrim and resident population it serves.
 
 </li>
 </ul>
 
 
 Required and Preferred Certifications
 
 
 
 
 
 Preferred and required professional certifications for the ideal candidate.
 
 
 
 
 PMP (Project Management Professional) -
 
 Required
 
 
 
 
 
 Lean Six Sigma (Green Belt or higher) ASQ, IASSC or equivalent is
 
 Preferred
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Qualifications and Experience
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Transport Management, Logistics, Business Administration, Industrial Engineering, Transportation Engineering, or a related discipline from a recognized university.
 </li>
 <li>
 A master&rsquo;s degree in Transport Management, Business Administration, Operations Management, or a related field is preferred.
 </li>
 <li>
 A minimum of fourteen (14) years of progressive professional experience overall, with at least seven (7) years in the oversight or management of taxi, ride-hailing, or public transport operations.
 </li>
 <li>
 Demonstrable experience as a Project Manager, Program Manager, or Performance Manager on the client, Authority, or regulator side of a regulated transport service or concession.
 </li>
 <li>
 Proven experience in the oversight of multiple licensed Operators under concession or franchise arrangements, including performance monitoring, audit, and enforcement.
 </li>
 <li>
 Experience in interfacing with regulators, auditors, traffic authorities, and government bodies in a formal governance environment.
 </li>
 <li>
 Experience in the Kingdom of Saudi Arabia or the wider Gulf Cooperation Council region is required.
 </li>
 <li>
 Experience in the planning and execution of taxi or public transport operations during high-density peak periods is preferred.
 </li>
 <li>
 Familiarity with the regulatory environment of the Holy City of Makkah is highly desirable.
 </li>
 <li>
 Demonstrated experience leading multidisciplinary teams in a complex governance environment.
 </li>
 </ul>
</div>

Project Manager - Taxi Operations (Transport)

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