flight coordinator

Alliance Ground International

<div>Job Description:
Job Description:
Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job responsibilities:<ul><li>
Convey shipping instructions to the customer services counter.</li><li>
Retrieve import documents and deliver export documents to and from aircraft.</li><li>
Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.</li><li>
Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.</li><li>
Release imported international freight upon review of CBP clearances and authorizations.</li><li>
 Collect air freight charges.</li><li>
Handle phone calls from customers in a professional and courteous manner.</li><li>
Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.</li><li>
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.</li><li>
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.</li><li>
Complete all training when required by company, airport governing authority, or customer when required.</li><li>
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
This job requires physical stamina and strength &ndash; Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</li><li>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</li><li>
Must be able to work around jet and machinery noises in a warehouse environment.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff.</li><li>
Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs.</li><li>
Basic math skills: Office Agents must be able to calculate payment transactions.</li><li>
Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively.</li><li>
Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask.</li></ul> 
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
Possess a valid driver&rsquo;s license with a clean driving record.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete ramp and SIDA training to obtain airport authority identification security.</li><li>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</li><li>
Preferred Qualifications - One+ year of Cargo Agent experience.</li></ul>
Schedule of Hours
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced.
Benefits
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$25/hr. -$30/hr.
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Lead Flight Coordinator

Air Journey

Job Description:Air Journey has an immediate opening for a Flight Coordinator for Private Flights in our office in Palm Beach Gardens, FL. The ideal candidate must be highly motivated, extremely organized and must be a team-oriented individual, capable of providing first class customer service and care.We are searching for someone who loves the Private Aviation industry to become a flight support specialist and deliver a true experience for each flight. Duties include weather tracking, flight following, flight crew and FBO communication, as well as prepare itineraries, international flight plans and logistics for private flights.Responsibilities and Duties:<ul><li>Coordinate with and support flight crews in the planning of predominantly international flights.</li><li>Arrange for and coordinate airport arrivals, FBO services and aircraft handling with suppliers.</li><li>Ensure required trip sheets and all other trip documents are sent to and received by appropriate departments.</li><li>Obtain and arrange for international permits, overflight permits, customs, immigration, and eAPIS manifests for all flights as required.</li><li>Ensure that the appropriate fuel discount program is used at each destination, on a per trip basis.</li><li>Ensure client satisfaction during full length of trip.</li><li>Monitor expenditures on behalf of client and Air Journey.</li><li>Regulate proper billing.</li><li>Negotiate and authorize prices and contracts with clients and suppliers.</li><li>Ensure safety procedures for each trip.</li><li>Ensure that all documents for each flight are complete, confirmed and reconfirmed.</li><li>Provide all documentation to client promptly.</li><li>Efficient, detail-oriented and highly organized.</li><li>Stellar organizational skills and the ability to meet deadlines.</li><li>Proven technical, analytical, and problem solving skills.</li><li>Personal integrity and ability to handle confidential data.</li><li>Proactive planning and responsiveness to urgent needs.</li><li>Take initiative and help others with their work in times of rush</li><li>On-call after hours availability in rotation with colleagues, including weekends and holidays as needed.</li></ul>Education and Training:<ul><li>Experience in Private Aviation preferred</li><li>Private pilot license / IFR rating preferred</li><li>Proficiency in Microsoft Office Excel, Word and PowerPoint a must</li><li>Experience in Customer Service a Plus</li></ul>Interpersonal Skills:Candidate should be a team player, exhibit leadership skills, be self directed, show initiative, be able to make decisions on their own, have good organizational skills, have excellent attention to detail, and most important, have the ability to handle multiple tasks and stress well.Job Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Flight Dispatcher / Coordinator

Vista Global

<div>Overview:
<div>
The Flight Approval Coordinator is responsible for the initial risk and feasibility assessment of all new flights as well as changes to existing flights. Reporting to the Head of OCC and working closely with the Duty Managers (DMs) and Flight Ops Management (FOMOD) he/she also contributes to ensuring that the fleet is optimized for a safe and economically efficient operation.</div><div></div><div> 
Flight Feasibility</div><ul><li>
Operational feasibility and approval of all new flight bookings as well as all changes to existing flight bookings according to:
<ul><li>Flight planning and optimum flight path evaluation including runway performance analysis
</li><li>All relevant international and national regulations (e.g., operating hours, NOTAMs, aircraft availability)
</li><li>Crew availability and duty/rest regulations
</li><li>(to be further approved by the Crew Scheduling Team)
</li></ul></li><li>Coordinating further steps with Crew Scheduling, MXC, FOM and Sales, RM, AM/CS Teams if necessary to facilitate the feasibility of each trip.
</li><li>Continuous communication with Sales, RM, AM/CS to provide options for new trip requests and trip change requests based on aircraft and crew availability.
</li><li>In conjunction with the Duty Manager, continual optimization of the schedule to maximize utilization and availability.</li></ul><div>
Business Continuity and Administration</div><ul><li>
In coordination with the Safety Department, FOM, DO, DM and/or appropriate OCC Teams - ensuring that crews, customers, and aircraft are safe at all times by keeping a constant overview of security, restrictions, and hazardous situations around the Globe.
<ul><li>This involves running and monitoring security assessments and escalating any potential issues, when applicable.
</li></ul></li><li>Working in Cooperation with the Data Management Team to always maintain the airport databases in Global View up to date.
</li><li>Monitor the FACT mailbox and act swiftly to provide answers to quote or operational feasibility related requests.
</li></ul>Competencies:
Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies/competencies. 
<ul><li>
Plan and organize work: Require the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.</li><li>
Interpersonal communication: Effectively communicate, develop, and foster strong working relationships to drive team growth, engagement, and productivity.</li><li>
Collaboration: Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.
</li><li>Deliver consistent results: Follow through on tasks and goals to support team/operations success and improvements.</li><li>
Job Knowledge/Technical Knowledge: Understands work responsibilities and adds to knowledge and skills.</li></ul><div></div> 
Travel required:
Limited travel (&lt;5%) may be requested to visit other locations throughout the organization.<div> 
Required education, skills and experience:
</div><ul><li>3 years&rsquo; experience within Commercial Aviation Operations environment in at least one of the following or a combination thereof:<ul><li>
Flight Dispatch;
</li><li>International trip planning;
</li><li>Crew Scheduling
</li></ul></li><li>Entrepreneurial skills with professional attitude &amp; a strong business acumen
</li><li>Team player, pro-active, service driven and out of the box thinking.
</li><li>Able to work accurately and independently.
</li><li>Strong love to detail combined with excellent communication skills is a must.
</li><li>High customer/service orientation with cross cultural understanding.
</li><li>Worldwide Flight and/or Ground Operations Experience</li><li>
Proficient with computer systems including MS Office Suite.
</li><li>Must have flexibility to work a variety of shifts including overnight shifts, weekends and holidays.</li></ul><div>
Beneficial skills and experience:
</div><ul><li>Aviation related studies and/or degree</li><li>
Experience within a Business Aviation (Part135) Operations environment</li><li>
Flight Dispatch License or Commercial Pilot License</li><li>
Experience with any of the mainstream Computerized Flight Planning Software</li><li>
Customer Service or Sales or Commercial-related role experience with ability to balance cost vs utilization of the fleet.</li></ul>
Benefits:<ul><li>
Medical, Dental, and Vision plans</li><li>
401(k) plan with generous company match with full and immediate vesting</li><li>
PTO Accrual &ndash; Increased based on years of service</li><li>
Company Paid Life, Short, and Long Term Disability Insurance</li><li>
Employee Assistance Programs</li><li>
Mental Health Wellness Program</li><li>
Empty Leg Flight Benefits &amp; Customized Travel Site with Delta Airlines</li></ul><div></div> 
Vista America is an operating partner of Vista &ndash; the world&rsquo;s first private aviation ecosystem, integrating a unique portfolio of companies. Vista has a global workforce of 4,000 aviation professionals and has flown corporations, governments and private clients to 187 countries, covering 96% of the world. 
The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories. compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire</div>

Flight Approval Coordinator

Vista America

<div>Job Profile :
<div>
The Flight Approval Coordinator is responsible for the initial risk and feasibility assessment of all new flights as well as changes to existing flights. Reporting to the Head of OCC and working closely with the Duty Managers (DMs) and Flight Ops Management (FOMOD) he/she also contributes to ensuring that the fleet is optimized for a safe and economically efficient operation.</div><div></div><div> 
Flight Feasibility</div><ul><li>
Operational feasibility and approval of all new flight bookings as well as all changes to existing flight bookings according to:
<ul><li>Flight planning and optimum flight path evaluation including runway performance analysis
</li><li>All relevant international and national regulations (e.g., operating hours, NOTAMs, aircraft availability)
</li><li>Crew availability and duty/rest regulations
</li><li>(to be further approved by the Crew Scheduling Team)
</li></ul></li><li>Coordinating further steps with Crew Scheduling, MXC, FOM and Sales, RM, AM/CS Teams if necessary to facilitate the feasibility of each trip.
</li><li>Continuous communication with Sales, RM, AM/CS to provide options for new trip requests and trip change requests based on aircraft and crew availability.
</li><li>In conjunction with the Duty Manager, continual optimization of the schedule to maximize utilization and availability.</li></ul><div>
Business Continuity and Administration</div><ul><li>
In coordination with the Safety Department, FOM, DO, DM and/or appropriate OCC Teams - ensuring that crews, customers, and aircraft are safe at all times by keeping a constant overview of security, restrictions, and hazardous situations around the Globe.
<ul><li>This involves running and monitoring security assessments and escalating any potential issues, when applicable.
</li></ul></li><li>Working in Cooperation with the Data Management Team to always maintain the airport databases in Global View up to date.
</li><li>Monitor the FACT mailbox and act swiftly to provide answers to quote or operational feasibility related requests.
</li></ul>Competencies:
Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies/competencies. 
<ul><li>
Plan and organize work: Require the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.</li><li>
Interpersonal communication: Effectively communicate, develop, and foster strong working relationships to drive team growth, engagement, and productivity.</li><li>
Collaboration: Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.
</li><li>Deliver consistent results: Follow through on tasks and goals to support team/operations success and improvements.</li><li>
Job Knowledge/Technical Knowledge: Understands work responsibilities and adds to knowledge and skills.</li></ul><div></div> 
Travel required:
Limited travel (&lt;5%) may be requested to visit other locations throughout the organization.<div> 
Required education, skills and experience:
</div><ul><li>3 years&rsquo; experience within Commercial Aviation Operations environment in at least one of the following or a combination thereof:<ul><li>
Flight Dispatch;
</li><li>International trip planning;
</li><li>Crew Scheduling
</li></ul></li><li>Entrepreneurial skills with professional attitude &amp; a strong business acumen
</li><li>Team player, pro-active, service driven and out of the box thinking.
</li><li>Able to work accurately and independently.
</li><li>Strong love to detail combined with excellent communication skills is a must.
</li><li>High customer/service orientation with cross cultural understanding.
</li><li>Worldwide Flight and/or Ground Operations Experience</li><li>
Proficient with computer systems including MS Office Suite.
</li><li>Must have flexibility to work a variety of shifts including overnight shifts, weekends and holidays.</li></ul><div>
Beneficial skills and experience:
</div><ul><li>Aviation related studies and/or degree</li><li>
Experience within a Business Aviation (Part135) Operations environment</li><li>
Flight Dispatch License or Commercial Pilot License</li><li>
Experience with any of the mainstream Computerized Flight Planning Software</li><li>
Customer Service or Sales or Commercial-related role experience with ability to balance cost vs utilization of the fleet.</li></ul>
Benefits:<ul><li>
Medical, Dental, and Vision plans</li><li>
401(k) plan with generous company match with full and immediate vesting</li><li>
PTO Accrual &ndash; Increased based on years of service</li><li>
Company Paid Life, Short, and Long Term Disability Insurance</li><li>
Employee Assistance Programs</li><li>
Mental Health Wellness Program</li><li>
Empty Leg Flight Benefits &amp; Customized Travel Site with Delta Airlines</li></ul><div></div> 
Vista America is an operating partner of Vista &ndash; the world&rsquo;s first private aviation ecosystem, integrating a unique portfolio of companies. Vista has a global workforce of 4,000 aviation professionals and has flown corporations, governments and private clients to 187 countries, covering 96% of the world. 
The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories. compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire</div>

Health First

<div>Job Requirements 
 
POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: properly assisting all facilities with the transfer process, paperwork and setting up transport to be efficient and timely. Properly dispatch First Flight and be professional and proactive when First Flight is requested by any facility. 
PRIMARY ACCOUNTABILITIES: 
Engagement:<ul><li>
Associates support engagement through adherence to (I-CARE) commitments.</li><li>
Ability to work with a team.</li><li>
Must deal well with a dynamic, changing and challenging environment.</li></ul>
Quality/No Harm:<ul><li>
Communicates with administrative staff, floor directors/managers/staff, cath lab staff, operating room staff, emergency department, physicians and physician office staff regarding transfers and admissions.</li><li>
Request orders to be faxed or put in electronically from the physician for the case manager to review.</li><li>
Utilizes clear and effective communication skills in all work relationships, and interpersonal interactions with all health care team members and customers.</li><li>
Documents and articulates clear, concise information related to patient data and scheduling transfers.</li><li>
Maintains data base accurately.</li><li>
Problem solves basic issues related to hardware and software applications efficiently and effectively.</li><li>
Takes initiative to complete job responsibilities assisting co-workers and customers in a positive, cooperative team manner.</li><li>
Initiates and follows through with performance improvement techniques for bed control, transfer center and improve customer satisfaction.</li><li>
Communicates with the patient logistics team regarding all transfers.</li><li>
Obtain correct coordinates and input all required information into AeroMed.</li><li>
Obtain OCC number before all flights lift off.</li><li>
Page all specialty teams that are required. (Trauma alerts, Stroke alerts, STEMI alerts, cardiac alets, hypothermia alert, critical care alert and rapid responses)</li><li>
Flight follows aircraft with Outerlink, GSpot or verbal techniques. Ability to navigate maps using coordinates and landmarks.</li><li>
Receive any reports from inbound aircraft and pass along accurate patient information to accepting units/specialty teams.</li><li>
Input all information into the required databases in an accurate and timely manner.</li><li>
Report any weather turn downs to flight crew and other flight agencies.</li><li>
Follow PAIP guidelines in time of in-air accidents/incidents. Co-ordinates search and rescue efforts as needed.</li><li>
Have a working knowledge of air to ground/ground to air radio terminology.</li><li>
Ability to maintain composure and adapt to any emergency needs and/or changes that arise.</li></ul>
Customer Experience:<ul><li>
Demonstrates good decision making skills with follow through in planning and implementing.</li><li>
Maintains Transfer Center customer satisfaction related to third party transfer agencies and outside customers.</li><li>
Contributes to the patient experience as evidenced by positive customer satisfaction scores, surveys, and HCAHPS scores for department/medical center and or written compliments by patients/others as well as consistent performance.</li><li>
Communicate with multiple County EMS dispatchers for emergency flight requests and emergent specialty transports. Receive correct info from requesting agencies and notify flight crew or specialty teams in a timely manner to ensure appropriate patient care.</li><li>
Strong communication skills with flight crew and requesting agencies to obtain information such as heading, distance, coordinates and ground contacts.</li><li>
Update and monitor the statewide EMS system.</li><li>
Must be able to work in a fast paced, stressful and demanding environment that requires the ability to multi task. Ability to sit at a computer for long periods of time. Must have the ability to provide attention to detail.</li><li>
Excellent communication skills required with the ability to handle difficult situations with extreme professionalism.</li></ul>
Stewardship:<ul><li>
Communicates with case management for all admissions/transfers to ensure they meet criteria.</li><li>
Utilize correct ambulance/air medical transport/non med transport service requests to maximize reimbursement and avoid charges to MOA.</li><li>
Responsible for arranging all patient transports for air ambulance, ground ambulance or nonmedical transport requests.</li><li>
Proficient with programs such as, AeroMed, Delorme Street Atlas, Genetec Omnicast Live Viewer, HBOC/STAR Clinicals, Internet Explorer, DCR Tracker, Form Imprint, Outerlink, Paging system and adapt to new computer applications as needed.</li><li>
Assists with obtaining insurance information/demographics on all direct admit and transfer requests and communicates to registration for insurance certification.</li><li>
Contributes to department operations within budget, utilizing cost-effective and resource efficient methods.</li></ul><ul><li>
Screen direct admits for exceptions.</li><li>
Assist registration to be able to review for authorization requirements.</li></ul> 

Work Experience 
 
QUALIFICATIONS REQUIRED:<ul><li>
High school diploma required, some college or medical experience preferred.</li><li>
Medical Terminology required.</li><li>
Computer proficiency required.</li><li>
Knowledge of Microsoft applications required.</li><li>
Excellent telephone etiquette and knowledge of us of fax machine.</li><li>
Excellent organizational and interpersonal skills.</li><li>
Excellent communication skills, both verbal and written.</li><li>
EMT preferred.</li><li>
Previous aviation experience preferred.</li><li>
Previous dispatch experience in EMS, fire, police, Air Medical preferred.</li><li>
Certified Flight Coordinator Certification (CFC) through National Association of Air Medical Communications Specialists (NAACS) preferred, but must obtain in one year of the hire date if not certified.</li></ul> 
PHYSICAL DEMANDS:<ul><li>
Must have visual acuity and hand-eye coordination to perform clinical tasks.</li><li>
Must have corrected vision and hearing to normal range.</li><li>
Must be able to lift, turn, pull, or push equipment up to 90% of the assigned shift.</li><li>
Must be able to lift up to 40 pounds unassisted up to 33% of the assigned shift.</li><li>
Must be able to sit, stand, walk, bend and stoop up to 90% of the assigned shift.</li></ul> 
MENTAL DEMANDS:<ul><li>
Must have the ability to work in often-stressful environment with patients, families, customers at various levels of understanding.</li><li>
Must have ability to concentrate on multiple priority activities.</li><li>
Must have ability to respond appropriately to life threatening situations.</li><li>
Must have critical thinking and problem solving skills.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST 
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Per Diem 
 
Shift Times : variable 
<div>
Paygrade : 28</div></div>

Flight Communication Specialist - Patient Logistics

OSM Aviation Academy

Flight Operations - Front Desk &amp; Dispatch CoordinatorOSM Aviation Academy &ndash; Fayetteville (Drake Field)OSM Aviation Academy is expanding its U.S. operations and establishing a new large-scale flight training base at Drake Field (KFYV) in Fayetteville, Northwest Arkansas. As part of this growth, we are now looking for a full-time Front Desk &amp; Dispatch Coordinator to join our operational team, be part of the start-up and support the daily delivery of a professional FAA training environment.This is a unique opportunity to join a greenfield start-up base within an established, international flight training organization with long-term ambitions in the U.S. market.About OSM Aviation AcademyOSM Aviation Academy is one of Europe&rsquo;s largest professional pilot training organizations, operating a multi-base training platform across Europe and the United States. We train several hundred students annually and operate a growing, standardized fleet of modern training aircraft and simulators designed for high-utilization professional training environments.The Academy is in an active investment phase, with significant capital committed to fleet renewal, aircraft standardisation, and simulator capacity. Our fleet strategy is centered on modern, efficient training aircraft based on the Tecnam and Diamond platforms, combined with an expanding simulator footprint to support structured, airline-oriented training programs as well as tailored Airline Solutions.OSM Aviation Academy is executing a clear growth strategy to build a scalable training platform in the United States, expanding from our established base at Fort Lauderdale Executive (FXE) to Northwest Arkansas. The U.S. operation is being built with a strong focus on technical robustness, predictable aircraft availability, and long-term sustainability.Role OverviewWe are seeking a reliable, organized and service-minded Front Desk &amp; Dispatch Coordinator to support daily flight training operations at our Drake Field base.This is not a pilot position. We are specifically looking for candidates interested in a long-term, full-time role within a professional flight training organization.The dispatcher is a key operational function and plays an important role in ensuring smooth coordination between students, instructors, aircraft availability and base operations.Key Responsibilities<ul><li>Coordinate and dispatch daily flight and simulator schedules</li><li>Monitor aircraft status and communicate operational or maintenance-related issues</li><li>Serve as a front-line contact for students, instructors and visitors</li><li>Handle incoming calls and general reception duties</li><li>Support instructors and operations staff with day-to-day administrative and operational tasks</li><li>Contribute to an organized, professional and service-oriented training environment</li><li>As part of the start-up, lead on site practical arrangements for the establishing of Drake as the flagship of OSM Aviation Academy operative base for the future</li></ul>Requirements<ul><li>Previous experience from a flight school or aviation operations environment is preffered</li><li>Strong communication skills and ability to work effectively in a fast-paced operation</li><li>High level of structure, accuracy and service mindset</li><li>Ability to work full-time within operational hours between 07:00 and 19:00, including weekends and holidays</li><li>Willingness to commit to a long-term role as part of a growing base</li></ul>Why Join Us in Fayetteville, Northwest Arkansas<ul><li>Be part of launching a new flagship training base in the U.S.</li><li>Work in a professional organization with clear structure, accountability, and long-term ambition.</li><li>Gain early responsibility exposure in a growing operation with opportunities for growing responsibility.</li><li>Influence training culture and instructor development from day one.</li><li>Competitive compensation aligned with responsibility and experience.</li></ul>LocationDrake Field (KFYV), Fayetteville, Northwest Arkansas &ndash; a rapidly growing city and region with a strong aviation community, excellent quality of life, and central U.S. location.Pay: $22.00 - $30.00 per hourBenefits:<ul><li>On-the-job training</li><li>Paid time off</li></ul>Work Location: In person

Flight Operations - Front Desk & Dispatch Coordinator

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 This job is a member of the Contact Center and Customer Service Recovery organization within the Customer Experience Division.
 </li>
 <li>
 Responsible for providing primary interface with customer facing facing Airport agents and Integrated Operations Center (IOC), as well as Service Recovery teams to resolve flight inventory and customer impacting operational issues.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Aids airports in rerouting passengers impacted by over sales, flight cancellations, delays, and other off-schedule operations
 </li>
 <li>
 Identifies extra flying needs and recommends to IOC where revenue warrants
 </li>
 <li>
 Identifies day-of-departure revenue generating and cost savings opportunities, and independently acts on those opportunities
 </li>
 <li>
 Participates in operational conference calls to effectively support Irregular Operations
 </li>
 <li>
 Anticipates and responds to special operational needs and
 </li>
 <li>
 Identifies impact to customers and/or revenue to ensure optimal solution
 </li>
 <li>
 Monitors over sales and spoilage on day-of-departure to minimize cost
 </li>
 <li>
 Ability to travel on company business when necessary
 </li>
 <li>
 Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
 </li>
 <li>
 The operation is 24/7/365
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED equivalency
 </li>
 <li>
 4+ years of Operational Support and Customer Service experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Experience in airport operations, Reservation, Inventory Services, Service Recovery, Pricing, Revenue Management or Logistics
 </li>
 <li>
 Working knowledge of Sabre, AAcoRN, QuickRES,QIK and/or GDS
 </li>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Highly developed interpersonal and organizational skills
 </li>
 <li>
 Ability to be flexible
 </li>
 <li>
 Ability to analyze situations and implement strategies under pressure
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

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