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operations manager

flight dispatcher

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To generate timely, effective and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Company&rsquo;s network in compliance with Air Arabia policies and procedures, and GCAA/CAA regulations. Supports the Company&rsquo;s operational control and dispatch reliability by efficiently responding to irregular and emergency requirements taking into account safety, efficiency and customer satisfaction.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Generates flight plans, pre-flight briefings, and amendments for scheduled, non-scheduled, training, and test flights, taking into consideration business requirements and regulatory conditions in the respective destinations, safety, efficiency as well as customer satisfaction.
  </li>
  <li>
   Monitors the performance and trends of the flights through the system based on different criteria and conditions.
  </li>
  <li>
   Analyzes available data to identify cost, weather, curfew, and accordingly recommend to Operations Controller the most cost effective routes and plan accordingly.
  </li>
  <li>
   Conducts regular analysis on operational and meteorological conditions to recommend the safest and most efficient minimum fuel requirement for the assigned flights, as well as the associated limitations on operational capabilities such as weather, NOTAMs, NAV Facilities, Air Traffic Control, Air Traffic Flow, Mel requirements, etc.
  </li>
  <li>
   Provides to management detailed summary on fuel consumption, flight plans, flight watch, test and training flights for the ETOPs.
  </li>
  <li>
   When requested, provides the Captain-in-command with a thorough flight crew briefing, covering all significant information, which may affect his/her flight.
  </li>
  <li>
   Transmits to ICAO all Flight Plan requirements directly or through Air Arabia approved handling agent in the country of operation.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates with Operations Controller/Chief Pilot/Head of Flight Operations and Captains in Command to manage irregular operations and disruptions, delays, cancellations, and rotations in an effective manner whilst initiating alternative plans in line with business interests and needs.
  </li>
  <li>
   Employs all possible tools and channels, during emergencies, to convey necessary safety related information to the Captains in Command to ensure safe conduct of the flights, and initiates procedures prescribed in the Operations Manual whilst ensuring abidance by GCAA/CAA and Air Traffic Procedures.
  </li>
  <li>
   Deputizes the Operations Controller in assessing accidents/incidents and in initiating the Emergency Response Accident/Incident Notification Procedures as well as the corporate notification process.
  </li>
  <li>
   Ensures all LIDO Flight Planning data maintenance related functions are carried out so that all OFP&rsquo;s are produced in consideration to all applicable regulatory, AIP requirements.
  </li>
  <li>
   Monitors the flight plans on daily basis ensuring necessary data maintenance is properly carried and Flight Plans are produced in line with applicable regulations.
  </li>
  <li>
   Liaises with LIDO on any flight plans related issues, to implement remedial actions immediately.
  </li>
  <li>
   Ensures smooth workflow between shifts by carrying proper handover/takeover pre and post flights.
  </li>
  <li>
   Stays updated with changes to Company&rsquo;s manuals, Aircraft Manufacturer&rsquo;s publications, State&rsquo;s or other regulatory bodies&rsquo; publications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Math/Aeronautical Engineering/ Management or equivalent from a recognized university is highly desirable for this role.
  </li>
  <li>
   A higher diploma in a related field (aviation, aeronautical engineering) is acceptable if combined with necessary working experience and a track of record.
  </li>
  <li>
   Possess a valid &ldquo;Flight Dispatcher Certificate of License&rdquo; issued form an approved institute or organization preferably GCAA; alternately, successful completion of &ldquo;Flight Dispatch&rdquo; initial course or equivalent.
  </li>
  <li>
   Basic Airport, security procedures and regulations training is an advantage.
  </li>
  <li>
   Microsoft Office (Advanced Excel), Internet, Web Search
  </li>
  <li>
   Good in written and verbal communication skills, Technical reports writing.
  </li>
  <li>
   Good in English Language.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of experience in a comparable airlines company in the operations department as an approved or licensed &ldquo;Flight Dispatcher&rdquo;; experience with low cost airline is preferred.
  </li>
  <li>
   Very good experience in handling rosters and planning schedules.
  </li>
  <li>
   Exposure on Civil Aviation Authorities and regulatory bodies, preferably GCAA; familiar with rules and regulations of CAR, FAR, JAR, and IOSA pertaining to Flight Operations and working procedures.
  </li>
  <li>
   Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
  </li>
  <li>
   Capable of applying policies, procedures as per approved standards and regulations.
  </li>
  <li>
   Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
  </li>
  <li>
   Self-confident and focused, capable of handling emergencies and threats with efficiency.
  </li>
  <li>
   Proven skills in analysing data, identifying pitfalls and recommending alternatives.
  </li>
  <li>
   Cost-oriented with good problem solving and decision making skills.
  </li>
  <li>
   Performs with high accuracy and attention to details.
  </li>
  <li>
   Proven skills in time and change management.
  </li>
 </ul>
</div>


Flight Dispatcher

<div>
 Date: 22 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Sharjah, AE
 <br/>
 <br/>
 Country: AE
 <br/>
 <br/>
 <strong>
  Important Information
  <br/>
  <br/>
 </strong>
 This position is only open for UAE nationals having a khulasat al-qaid.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To conduct assigned flights in accordance with the detailed provisions of Air Arabia Operational Manual and in compliance with the GCAA/CAA related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guides the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and takes control over the flight to ensure successful performance and positive corporate image.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Flies the Air Arabia aircrafts from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
  </li>
  <ul>
   <li>
    i. Safety
   </li>
   <li>
    ii. Efficiency
   </li>
   <li>
    iii. Passenger comfort
   </li>
  </ul>
  <li>
   Ensures that assigned flights are conducted in accordance with the detailed provisions of the Air Arabia Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
  </li>
  <li>
   Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
  </li>
  <li>
   Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
  </li>
  <li>
   Ensures, within the safety constraints as detailed in the relevant sections of the Air Arabia Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
  </li>
  <li>
   Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
  </li>
  <li>
   Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
  </li>
  <li>
   Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per Air Arabia and GCAA/CAA regulations and adopted procedures. This includes the technical log book, journey book, boarding sheets, reports, etc.
  </li>
  <li>
   Ensures that the Air Arabia Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
  </li>
  <li>
   Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as Civil Aviation, GCAA/CAA, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
  </li>
  <li>
   Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the Head of Flight Operations and in accordance with the provisions of Part A of the Air Arabia Operations Manual.
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Appropriate CPL License is a must, ATPL is preferred
  </li>
  <li>
   He/she must pass the technical/psychometric assessment for Pilots as per Air Arabia/GCAA/CAA standards.
  </li>
  <li>
   He/she must pass the Medical Fitness check-up carried for the Pilots as per Air Arabia/GCAA/CAA standards.
  </li>
  <li>
   Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
  </li>
  <li>
   Basic Airport, security procedures and regulations training is an advantage.
  </li>
  <li>
   Crew Resources Management Training is considered an advantage.
  </li>
  <li>
   IATA principles &amp; standards relating to security is an advantage.
  </li>
  <li>
   Proficient in Aircraft systems, proficient in Microsoft Office, Internet and Web Search.
  </li>
  <li>
   Very good in written and verbal communication skills, Technical reports writing, presentations, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Valid IR
  </li>
  <li>
   Valid Medical
  </li>
  <li>
   Experience in flying the commercial airlines is preferred
  </li>
  <li>
   Experience with low cost airline is highly desirable.
  </li>
  <li>
   Possesses acceptable industry knowledge in aircraft systems and operating procedures.
  </li>
  <li>
   He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Air Arabia and GCAA/CAA regulations.
  </li>
  <li>
   Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
  </li>
  <li>
   Capable of implementing policies, procedures and manuals as per approved standards and regulations.
  </li>
 </ul>
</div>


First Officer-A320 (UAE National)

<p></p><div><div><div><div><div><b>Date: </b>17 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Sharjah, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><ul><li>To execute, internal and external audits, audit reviews, accident and incident investigations, and surveillance as directed by the line manager.
</li><li>Follows up on corrective measures in line with Air Arabia quality standards and the respective Civil Aviation Authorities and regulatory bodies&rsquo; requirements to ensure compliance with the same across all functions and areas of operation.</li>
</ul></div></div><div><div><div><b>Key Result Responsibilities</b></div>
</div><div><div><ul><li>Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks for Flight Operations in accordance with respective Civil Aviation &amp; IOSA standards and requirements. (for e.g. UAE GCAA/CAA/CARs/AMCs).</li></ul>
<ul><li>Assists the Line Manager in formulating, enhancing and monitoring the adherence to Quality Assurance policies, procedures, processes, and manuals to stay abreast with the changing needs and requirements of the Company.</li></ul>
<ul><li>Supports in developing Quality Assurance awareness across the different functions through Bulletins, inter-service memos, PPT, presentations, workshops, etc.</li></ul>
<ul><li>Partners with Stakeholders and Line Manager to gather necessary historical data, documentation, and feedback to ensure that all established operations and procedures adopted in the assigned department are satisfactory.</li></ul>
<ul><li>Reviews regulatory requirements periodically and ensures comprehensive audit and conformance reports are produced and communicated to regulatory bodies in due time; highlights areas of concern where urgent attention and improvement are needed.</li></ul>
<ul><li>Establishes and maintains effective liaison with regulatory authorities and other operationally relevant external entities.</li></ul>
<ul><li>Participates in updating and communicating the respective Civil Aviation regulations in the corresponding manuals in coordination with corresponding personnel in Flight Operations division.</li></ul>
<ul><li>Ensures Safety regulations are enforced and followed.</li></ul>
</div></div></div><div><div><div>Key Result Responsibilities - Continued</div>
</div><div><div>
9. Develops, implements and maintains audit schedules, audit standards, and reporting processes in consistence with the quality policy ensuring compliance with relevant regulatory and company requirements.</div>
<div>10. Contributes to the preparation and executing of internal annual audit plan; this includes regular audit checks, new checks, as well as urgent audit reviews; carries out assigned audit plan in accordance with approved checklists.</div>
<div>11. Cooperates with the Flight Operations management to communicate and execute the audit schedules timely; maintains effective and on-going communication on updates to ensure successful results.</div>
<div>12. Notifies the concerned parties being reviewed prior to agreed schedules to allow needed arrangements; conducts researches for relevant reference documents and airline specific regulations for compliance.</div>
<div>13. Conducts necessary quality audits and periodic reviews, defines and reports findings, achieves agreement on corrective actions to be taken, and completes the Q-Pulse updates as required.</div>
<div>14. Identifies root causes and assists in formulating and monitoring the adherence to comprehensive corrective actions for regulatory audits; records the findings and corrective actions in system for verification, follow up, and database purposes.</div>
<div>15. Follows-up on findings or CAPAs in Q-Pulse and with respective departments and parties to ensure closure of findings.</div>
<div>16. Reviews corrective action responses to inspections and internal audit findings for Flight Operations with the Manager &ndash; Quality Assurance periodically.</div>
<div>17. Performs trend analysis of all relevant flight operations audits.</div>
<div>18. Maintains and regularly updates necessary records related to Quality Assurance Audits such as personnel authorization files, dispensation files, deviations, and concessions. Conducts follow up and review deviations concessions and dispensations as required.</div>
<div>19. Supports the Flight Operations Department with new licenses aiming for continuation of training and enhancing capabilities ensuring the licenses are processed and issued as per regulations.</div>
<div>20. Assists in the development and delivery of training presentations on the Quality Management system across all Flight Operations areas.</div>
<div>21.Conducts follow up on Air Arabia approvals and certifications.</div>
</div></div><div><div><div><b>
Qualifications (Academic, training, languages)</b></div>
</div><div><ul> <li>Bachelor degree in Aircraft Engineering or a Pilot&rsquo;s License or equivalent; alternately a diploma or certificate in a related field combined with needed experieance and exposure required to fulfil the position requirements.</li>
<li>Certificates in Auditing/Quality Assurance/or Compliance such as IOSA or ISO&ndash;Lead Assessor are desirable.</li>
<li>Project Management certificate or alternately the proven corresponding working experience is nice to have.</li>
<li>Professional membership of associations related to the Aviation/Airlines industry or is an advantage.</li>
<li>Proficient in Microsoft Office, Internet and Web Search, Q-Plus is preferred.</li>
<li>Excellent command over written and verbal communication skills: reporting, presentations, etc.</li>
 <li>Good English Language, Arabic Language is a plus.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>3-5 years of related working experience in the aviation/airlines industry in the Flight Operations department in Quality Assurance/Audit or related position.</li>
<li>Exposure to the Civil Aviation Authorities and regulatory bodies&rsquo; legal requirements, preferably GCAA and/or CAR/JAR-Ops, EASA/FAA; familiar with regulations pertaining to Licensing, procedures, and manuals.</li>
<li>Knowledgeable in ICAO Annexes and ISARPS, and relative exposure to Safety/Internal &amp; External Audit practices.</li>
<li>Ability to understand airline and Flight Operations standard regulations.</li>
<li>Possesses knowledge in documentation control systems.</li>
<li>Familiar with procedures and manuals, regulations and quality standards.</li>
<li>A balanced personality with focus, analytical thinking, efficiency and commitment to successful results.
</li><li>Proven skills in analysing data, identifying irregularities and recommending corrective measures.</li>
<li>Cost-oriented, possesses effective problem solving and negotiation skills.</li>
<li>High accuracy and attention to details.</li>
<li>Effective team player capable of supporting teams of different functions.</li></ul></div></div></div></div></div></div></div></div><p></p>

Flight Operations Auditor

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Conduct
  <br/>
  <br/>
 </strong>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Measures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
  </li>
  <li>
   Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
  </li>
  <li>
   Administers first aid to passengers where necessary.
  </li>
  <li>
   Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
  </li>
  <li>
   Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
  </li>
  <li>
   Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
  </li>
  <li>
   Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
  </li>
  <li>
   Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <strong>
  Crosschecking And Reports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
  </li>
  <li>
   Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
  </li>
  <li>
   Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
  </li>
  <li>
   Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
  </li>
  <li>
   Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
  </li>
  <li>
   Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
  </li>
  <li>
   Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Important Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Age: Between 20 to 29 years for the candidates without previous experience as a Cabin Crew
  </li>
  <li>
   Up-to 33 years for Experienced Cabin Crew
  </li>
  <li>
   Minimum Height: 160 cm (Female), 168 cm (Male)
  </li>
  <li>
   Weight: To be in proportion to Age and Height
  </li>
  <li>
   Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
  </li>
  <li>
   Medically/ Physically fit to perform Cabin Crew duties
  </li>
  <li>
   Ability to swim with aid of a flotation device
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
  </li>
  <li>
   Training in First Aid, Safety and Emergency Procedures are an added value.
  </li>
  <li>
   Fit to fly, has good general health, no serious medical conditions or chronic diseases.
  </li>
  <li>
   Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
  </li>
  <li>
   Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
  </li>
  <li>
   Capable of handling difficult situations and angry customers without compromising corporate image.
  </li>
  <li>
   Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
  </li>
  <li>
   Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
  </li>
  <li>
   Very good verbal and written communication skills.
  </li>
  <li>
   Excellent time management and problem-solving skills.
  </li>
  <li>
   Proficient in Microsoft Office.
  </li>
  <li>
   Fluent in English Language. Other languages are an advantage based on the Airline requirements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fresh graduates are encouraged to apply for this role.
  </li>
  <li>
   Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
  </li>
  <li>
   Active cabin crew license is an advantage.
  </li>
  <li>
   Capable of working in shift pattern and for extended working hours.
  </li>
  <li>
   Shows high flexibility and adaptability to frequent changes and busy schedules.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
  </li>
 </ul>
</div>


Cabin Crew (UAE) Sharjah and Abu Dhabi

Marcopolo Holidays LLC.

<p>Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers.From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements.Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude.<br><br>We pride ourselves on being the recipients of prestigious travel industry awards:<br>MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah<br>MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah<br>LUXlife Awards 2024 - Best Premium Travel Agency in the UAE<br></p><p>T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah<br></p> Job Description <p>Key Responsibilities<br></p><ul><li>Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.</li><li>Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.</li><li>Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.</li><li>Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.</li><li>Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.<br></li></ul> Requirements <ul><li>Education: Bachelor's degree in Travel/Tourism, Marketing, Sales, Business, or related field.</li><li>GDS Proficiency: Familiarity with at least one GDS system (Sabre preferred).</li><li>Communication Skills: Excellent written and verbal communication abilities; superior interpersonal and social skills.</li><li>Detail-Oriented & Organized: Capable of handling multiple bookings simultaneously without compromising accuracy.</li><li>Experience: Prior work in a travel agency ( minimum of 2 years preferred), especially in sales and operations for international airline ticketing.</li><li>Knowledge: A solid understanding of passport, visa, and health requirements for international travel.</li><li>Added Advantages:<br></li><li>Familiarity with CRM software, Office 365, and online booking platforms.<br></li><li>Personal travel experiences that enhance your ability to counsel clients.<br></li><li>On-the-Job Training: Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching.</li><li>Airline Seminars: Participate in airline trainings & seminars to stay up to date on industry trends and new technologies.<br></li><li>Salary: Commensurate with experience and performance in outbound leisure travel consulting.<br></li><li>Visa Sponsorship: UAE Residence Visa (if applicable) for candidates needing sponsorship.<br></li><li>Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise.<br></li></ul>

Travel Consultant - Airline Specialist

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To execute, monitor and follow up on Quality Assurance audit plans and reviews and surveillance as directed by &ldquo;Quality Assurance Manager&rdquo;. Follow up on corrective measures in line with Air Arabia quality standards and GCAA/CAA and regulatory bodies&rsquo; requirements to ensure compliance with the same across all functions and areas of operation.
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  Key Result Responsibilities
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   Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks in accordance with GCAA/CAA/CARs/IOSA/EASA standards and requirements.
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   Participates in updating and communicating the regulations of GCAA/CAA in the corresponding manuals such as MOE, CAMO, etc. in coordination with corresponding personnel in operations and engineering departments
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   Reviews the internal quality standards and regulatory requirements on regular basis in accordance with Air Arabia/GCAA approvals; highlights any variances or changes needed to the &ldquo;Quality Assurance Manager&rdquo; accordingly.
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   Contributes to the preparation and executing of internal annual audit plan; this includes regular audit checks, new checks, as well as urgent audit reviews; carries out assigned audit plan in accordance with approved checklists.
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   Cooperates with the department heads/managers to communicate and execute the audit schedules timely; maintains effective and on-going communication on updates to ensure successful results; sends out necessary notifications for concerned parties prior to agreed schedules to allow needed arrangements from their side.
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   Partners with Stakeholders and &ldquo;Quality Assurance Manager&rdquo; to gather necessary historical data, documentation, and feedback to ensure that all established operations and procedures adopted in the Company are satisfactory.
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   Identifies root causes and assists in formulating and monitoring the adherence to comprehensive corrective actions for regulatory audits; records the findings and corrective actions in system for verification, follow up, and database purposes.
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 Key Result Responsibilities - Continued
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   Assists the &ldquo;Quality Assurance Manager&rdquo; in developing and monitoring the adherence to Quality Assurance policies, procedures, and manuals in accordance with Company&rsquo;s requirements; supports in developing Quality Assurance awareness across the different functions through Bulletins, inter-service memos, PPT, presentations, workshops, etc...
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   Performs safety and quality audits and conducts periodic review approvals on Suppliers, Vendors, Subcontractors, Simulator, Ramp and Outstations, this includes but not limited to: MROs, GHAs, Fuel Companies, Cargo, Engines, etc.; raises and follows-up on findings or CAPA in Q-Pulse and with concerned owners.
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   Reviews MDD/ADD/CDL and Reliability reports and ensures comprehensive audit and conformance reports are produced and communicated to regulatory bodies in due time; highlights areas of concern where urgent attention and improvement are needed.
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   Ensures effective liaison with regulatory authorities and other operationally relevant external entities.
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   Maintains and regularly updates necessary records related to Quality Assurance Audits such as personnel authorization files, dispensation files, deviations, and concessions.
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   Supports the Engineering Department with new licenses aiming for continuation of training and enhancing capabilities ensuring the licenses are processed and issued as per regulations.
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   Assists in the aircrafts delivery/redelivery process and Airworthiness Certificates renewal in coordination with &ldquo;Airworthiness Review Certification Engineer&rdquo;.
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 <strong>
  Qualifications (Academic, Training, Languages)
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 </strong>
 <ul>
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   Bachelor degree in Aircraft Engineering or equivalent; alternately a diploma or certificate in the related field/ a licenced technician combined with experience and exposure required to fulfil the position requirements.
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   Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO &ndash; Lead Assessor are highly desirable and some may be treated as conditional for this role.
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   Project Management certificate or alternately the proven corresponding working experience is nice to have.
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   Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
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   Excellent command over written and verbal communication skills: reporting, presentations, etc.
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   Fluent in English Language, Arabic Language is a plus.
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 </ul>
 <strong>
  Work Experience
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 </strong>
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   5+ years of related working experience in Quality Assurance/Audit in the aviation/airline industry.
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   Extensive exposure to the Civil Aviation Authorities and regulatory bodies&rsquo; legal requirements, preferably GCAA and/or EASA/FAA; familiar with regulations pertaining to Licensing, procedures, and manuals.
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   Knowledgeable with working exposure to Commercial /Safety/Internal &amp; External Audit practices.
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   A very good knowledge and exposure on airline Engineering and Flight Operations, standard regulations.
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   Aircrafts technical knowledge and relative exposure to aircrafts maintenance requirements is a plus.
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   Possesses an in-depth knowledge in documentation control systems.
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   Experienced in designing procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.
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   Analytical thinking, efficiency and commitment to successful results.
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   Proven skills in analysing data, identifying pitfalls and recommending corrective measures.
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   Cost-oriented, possesses effective problem solving and decision making skills.
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   High accuracy and attention to details.
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 </ul>
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Quality Assurance Engineer