flight operation coordinator

dnata

<div>
 
 Job Purpose
 
 
 
 dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
 
 
 As a
 
 Flight Watch Coordinator,
 
 you will
 
 ,
 
 plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL &amp; Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations. The intent of this role is to solve problems before they become a problem for the front-line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Plan
 </li>
 <li>
 Oversees the flight schedules and reviews aircraft ready state to ensure on-time flight arrival and departures across all airports.
 </li>
 <li>
 Oversee operational requirements related to baggage/cargo and passenger prior to arrival/departure.
 </li>
 <li>
 Lead
 </li>
 <li>
 Briefs dAO core supervision on the flight details to ensure that flight requirements are covered.
 </li>
 <li>
 Coordinates all activities (above and below wing) for a safe timely Turnaround process.
 </li>
 <li>
 Execute
 </li>
 <li>
 Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
 </li>
 <li>
 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 <li>
 Implements and monitors airline requirements according to SLA/ASR and provides effectively engagement with the team on the day of operations.
 </li>
 <li>
 Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
 </li>
 <li>
 Collects relevant flight briefings from Airline representatives to ensure resources are correctly allocated.
 </li>
 <li>
 Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance
 </li>
 <li>
 Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes/ challenges.
 </li>
 <li>
 Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders
 </li>
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 Investigates significant flights delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
 </li>
 <li>
 Maintains relationship with internal and external departments such as DAC, Group Safety &amp; Security, Airport Police, Immigration, airline customers to ensure that the needs are met and satisfaction is enhanced
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a scientific field (Science, Business Administration, Commerce) Or Diploma in ground handling / airport.
 </li>
 <li>
 Bachelor&rsquo;s degree Holder: 2-4 years of experience in ground handling / airport operations Or Diploma Holder: 4-6 years of experience in ground handling / airport operations.
 </li>
 <li>
 Advanced understanding of Baggage Operations.
 </li>
 <li>
 Advanced understanding of Load Control.
 </li>
 <li>
 Advanced understanding of the usage of Departure Control System.
 </li>
 <li>
 Advanced understanding of the usage of AACS, BELT and RTC.
 </li>
 <li>
 Advanced understanding of Airline Requirement and Customer SLAs.
 </li>
 <li>
 Proficient understanding of the Turnaround Process.
 </li>
 <li>
 Basic knowledge of weight and balance.
 </li>
 <li>
 Proficient Data collection and analysis Skills.
 </li>
 <li>
 Proficient IT and Computer Literacy Skills.
 </li>
 <li>
 English Language Skills Level 5.
 </li>
 <li>
 Proficient Planning and Organizing Skills.
 </li>
 <li>
 Advanced Communication Skills.
 </li>
 <li>
 Advanced Writing Skills.
 </li>
 <li>
 Safety Awareness Skills.
 
 
 </li>
 </ul>
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Flight Watch Coordinator (AOCC) - Emiratisation

Now Hiring: Fleet Coordinator &ndash; Careem ProjectXoom Delivery Services LLC is seeking a qualified and experienced Fleet Coordinator to manage operations for our Careem Project.Position Overview: The Fleet Coordinator will be responsible for overseeing rider performance, daily operational activities, and coordination between field teams and management to ensure service excellence for the Careem account.Key Responsibilities:<ul><li>Manage and monitor rider and driver operations</li><li>Ensure compliance with Careem and company SOPs</li><li>Coordinate daily movement, attendance, and performance</li><li>Act as a link between riders, HR, and Operations</li><li>Support recruitment, onboarding, and training as required</li></ul>Requirements:<ul><li>Minimum 2+ years of experience in fleet handling or last-mile delivery operations</li><li>Prior experience with Careem or similar platforms is mandatory.</li><li>Strong communication, coordination, and reporting skills</li><li>Professional attitude with a results-driven mindset</li></ul>We Offer:<ul><li>Competitive salary package</li><li>Professional growth and development opportunities</li><li>Exposure to leading delivery platforms such as Careem</li><li>Supportive and structured work environment</li></ul>P.S. Please do not apply if you don't have relevant experience. We need someone who has already handled Projects Like Noon Food, Noon Mins, Talabat, etc. Location: Dubai Apply with CV: Kailash@xoom.aeJob Type: Full-time

Fleet Coordinator

Xoom Delivery Services

Now Hiring: Fleet Coordinator &ndash; Careem ProjectXoom Delivery Services LLC is seeking a qualified and experienced Fleet Coordinator to manage operations for our Careem Project.Position Overview: The Fleet Coordinator will be responsible for overseeing rider performance, daily operational activities, and coordination between field teams and management to ensure service excellence for the Careem account.Key Responsibilities:<ul><li>Manage and monitor rider and driver operations</li><li>Ensure compliance with Careem and company SOPs</li><li>Coordinate daily movement, attendance, and performance</li><li>Act as a link between riders, HR, and Operations</li><li>Support recruitment, onboarding, and training as required</li></ul>Requirements:<ul><li>Minimum 2+ years of experience in fleet, logistics, or last-mile delivery operations</li><li>Prior experience with Careem or similar platforms is an advantage</li><li>Strong communication, coordination, and reporting skills</li><li>Professional attitude with a results-driven mindset</li></ul>Please Note: If you don't have relevant experience than please skip. We are hiring only people working in Delivery Industry.We Offer:<ul><li>Competitive salary package</li><li>Professional growth and development opportunities</li><li>Exposure to leading delivery platforms such as Careem</li><li>Supportive and structured work environment</li></ul>Location: Dubai Apply with CV: Kailash@xoom.aeJob Type: Full-time

The Pink Tribe Recruitment Co.

The Fleet Coordinator is responsible for overseeing the organization&rsquo;s vehicle fleet operations to ensure efficiency, compliance, safety, and cost-effectiveness. This role manages vehicle maintenance, driver coordination, regulatory compliance, fuel usage, and reporting while supporting operational needs.Key ResponsibilitiesFleet Operations Management<ul><li>Coordinate daily fleet activities, including vehicle scheduling and dispatching</li><li>Monitor vehicle availability and utilization</li><li>Ensure vehicles are properly allocated to meet operational requirements</li></ul>Maintenance &amp; Repairs<ul><li>Schedule preventive maintenance and inspections</li><li>Coordinate repairs and service appointments</li><li>Maintain accurate maintenance records</li><li>Monitor vehicle downtime and implement improvement measures</li></ul>Compliance &amp; Safety<ul><li>Ensure fleet compliance with local, state, and federal regulations</li><li>Monitor driver licenses, certifications, and insurance requirements</li><li>Support driver safety programs and accident investigations</li><li>Maintain registration, permits, and inspection documentation</li></ul>Cost &amp; Fuel Management<ul><li>Track fuel consumption and expenses</li><li>Monitor fleet-related costs (maintenance, insurance, leasing, etc.)</li><li>Identify cost-saving opportunities</li><li>Prepare budget reports and expense summaries</li></ul>Vendor &amp; Supplier Coordination<ul><li>Liaise with service providers, leasing companies, and fuel vendors</li><li>Negotiate service agreements when applicable</li><li>Evaluate vendor performance</li></ul>Reporting &amp; Documentation<ul><li>Maintain accurate fleet management records</li><li>Generate reports on vehicle usage, maintenance, and costs</li><li>Track KPIs such as fuel efficiency, downtime, and accident rates</li></ul>QualificationsExperience<ul><li>2+ years of experience in fleet management, logistics, transportation, or related field</li><li>Experience with fleet management software preferred</li></ul>Skills<ul><li>Must be fluent in Hindi/Urdu.</li><li>Strong organizational and multitasking skills</li><li>Knowledge of vehicle maintenance principles</li><li>Understanding of transportation regulations and compliance</li><li>Proficiency in Microsoft Office and fleet management systems</li><li>Excellent communication and problem-solving skills</li><li>Must have driving license, better 2 wheeler also</li></ul>Work Environment<ul><li>Office-based with regular visits to vehicle yard or service locations</li><li>May require occasional after-hours availability for emergencies</li></ul>Job Type: Full-timePay: AED2,400.00 - AED2,500.00 per monthLicense/Certification:<ul><li>license (Preferred)</li></ul>

XAD Technologies

We are seeking a responsible and detail-oriented Traffic Fines Coordinator to manage and monitor traffic fines for company vehicles and support fleet coordination activities. The role requires maintaining accurate records, ensuring compliance with UAE traffic regulations, and providing timely reports to management.Key Responsibilities:Traffic Fines Management:<ul><li>Monitor and record all traffic fines for company vehicles</li><li>Follow up with authorities for payments, disputes, and appeals</li><li>Maintain accurate and up-to-date records of fines, notices, and resolutions</li><li>Ensure compliance with UAE traffic laws and company policies</li><li>Generate regular reports on fines, trends, and pending cases</li></ul>Fleet Coordination:<ul><li>Coordinate with project teams to ensure proper vehicle usage</li><li>Act as the point of contact for drivers regarding traffic fines and compliance</li><li>Assist in resolving fleet-related operational and compliance issues</li></ul>Documentation &amp; Reporting:<ul><li>Maintain complete documentation for all company vehicles, including fines history</li><li>Prepare weekly and monthly reports on traffic fines and fleet compliance</li><li>Ensure all records are properly organized and accessible</li></ul>Requirements:<ul><li>Knowledge of UAE traffic rules and regulations</li><li>Strong organizational and record-keeping skills</li><li>Proficiency in Microsoft Excel and basic reporting tools</li><li>Good communication and coordination skills</li><li>Ability to work independently and meet deadlines</li></ul>Preferred Qualifications:<ul><li>Previous experience in fleet coordination, traffic fines handling, or administration</li><li>Experience working with transport or logistics companies is an advantage</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Are you familiar with UAE traffic rules and fine management systems (Dubai Police, Abu Dhabi Police, MOI)</li><li>Do you have experience handling more than 500 vehicles in the UAE?</li></ul>Experience:<ul><li>Fleet : 2 years (Required)</li></ul>

Qatar Factory (NAFFCO)

<ul><li>Coordinate effectively between drivers, projects engineers, garage staff, office staff, and the line manager to ensure driver and vehicle are scheduled for 1200 manpower mobilization to all different-different sites officially communicated and followed workflow efficiently.</li><li>Monitor GPS tracking to verify drivers&rsquo; timely arrival at sites, identify unnecessary idling or vehicle use, and ensure efficient utilization of company vehicles</li><li>Plan and coordinate appropriate routes and vehicle assignments according to requests to optimize transportation efficiency.</li><li>Coordinate effectively with vendors to ensure the timely rental of equipment&rsquo;s like forklift, crane, trailer, book trucks etc.</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR2,500.00 per month

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 DUTY MANAGER - CUSTOMER SERVICES
 
 
 
 
 Location: Thiruvananthapuram, Kerala, India
 
 
 
 
 
 
 
 
 JOB PURPOSE &amp; SPECIFIC RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Take charge of various work areas in passenger service operations
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 Ensure close liaison with Airlines on all matters for smooth operations
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 Attend to investigation and complaints raised by airlines or passengers
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 Ensure client satisfaction
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 Airline meetings to resolve issues or complaints
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 Follow up with airlines and passengers on incidents to provide closure and service recovery
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 Review work procedures and implement solutions to improve service
 </li>
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 Monitoring of SLA &amp; agreed service standards to ensure compliance and achievement of such standards
 </li>
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 Lead, organize and motivate staff, monitor staff performance
 </li>
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 Carry out investigations relating to discrepancies, lapses and errors
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 Brief all staff on new instructions and requirements &amp; ensure all staff complies to company regulations and discipline
 </li>
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 Build and maintain an efficient operation team
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 Interview and appraise staff; monitor and control the staff over time/ attendance
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 Responsible for the safety and quality of the function /task performed
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 Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
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 Attend to passengers who require special assistance.
 </li>
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 Other standards as agreed with the airlines
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 Responsible for reporting to his superiors on occurrences, events, violations and acts that may affect safety, security and company reputation
 </li>
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 Undertake more functions when required
 </li>
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 Airline meetings to resolve issues or complaints.
 </li>
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 Follow up with airlines and passengers on incidents to provide closure and recovery service if necessary.
 </li>
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 Review work procedures and solution implementations to improve service.
 </li>
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 Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
 </li>
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 Monitor staff performance
 </li>
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 Carry out investigations relating to discrepancies, lapse and errors
 </li>
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 Brief all staff on new instructions and requirements
 </li>
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 Ensure that all staff complies with company regulations and maintain overall discipline.
 </li>
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 Plan and monitor staff deployment to ensure smooth operations.
 </li>
 <li>
 Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
 </li>
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 Attend to passengers who require special assistance
 </li>
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 Designated reporting to Sectional Heads - Passenger Services on shift basis.
 </li>
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 Maintain updates on Passenger Handling Procedures as received from time to time from Regulatory authority/Customer airlines Manuals / Corporate HQ on operating procedures and assure that the subordinates are fully aware of any new updates in this regard by dissemination of information in time.
 </li>
 <li>
 Assure all log entries are correctly updated on shift to shift basis
 </li>
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 Assist the management to control staff overtime without affecting the operations.
 </li>
 <li>
 Check staff appearance and grooming to ensure that all staff members report to duty neat, clean and in full uniform.
 </li>
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 Coordinate with Customer airlines to build strong relationship that is essential for smooth operations.
 </li>
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 Coordinate with Airports authorities to ensure good relationships that will upgrade business operations.
 </li>
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 Follow up and take necessary action against instructional emails, SITA messages, inform all concerned for immediate action
 </li>
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 Monitor closely all on sight activities such as Passenger Checking /Baggage Handling /Gate operations.
 </li>
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 Reports any irregularities to Safety Coordinator at the station.
 </li>
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 Prepares and submits a monthly inventory (stationery requirements) each airline to avoid any Last minute shortages.
 </li>
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 Prepare staff monthly roster for the Passenger personnel.
 </li>
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 Check Staff daily attendance.
 </li>
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 Reply to all queries / complaint and claims received and report to the respective Managers (Passenger /Ramp Services)
 </li>
 <li>
 Plan staff annual leaves.
 </li>
 <li>
 Prepares a detailed monthly activity report.
 </li>
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 Responsible for exercising due diligence towards Health &amp; Safety of self &amp; others in the organization as well as environmental protection issues.
 </li>
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 Responsible for Safety &amp; Quality of the function / Task performed.
 </li>
 <li>
 Deputize for Sr. Manager/Manager for administration and/ or operational function/ responsibilities as and when required.
 </li>
 <li>
 coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight)
 </li>
 <li>
 Extend proper communication to staff periodically for delay and before schedule operations etc.
 </li>
 <li>
 Ensure safe and secure operations and flight departure on or before schedule time in coordination with respective flight supervisors
 </li>
 <li>
 Establish counter management, que management and proper boarding guidelines
 </li>
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 Coordinate crew movement as per the airline specifications
 </li>
 <li>
 ensure FHR is properly filled and timely signed by respective airline representative
 </li>
 <li>
 With proper rostering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same
 </li>
 <li>
 conduct staff evaluation as and when required in liaison with the respective supervisors
 </li>
 <li>
 Conduct/arrange training staff as and when necessary. Handle staff grievances and complaints and other administrative issues.
 </li>
 <li>
 Ensure availability of required number of staff in each area, including hiring of staff
 </li>
 <li>
 Ensure and organize training and monitor training standards in accordance with company and carrier requirements
 </li>
 <li>
 Ensure availability of required handling equipment
 </li>
 <li>
 Ensure terminal discipline at all times
 </li>
 <li>
 Monitor rostering of staff for effective cross utilization
 </li>
 <li>
 Establish administrative practices and implementing cost cutting measures
 </li>
 <li>
 Ensure licensing, installation and maintenance of communication facilities
 </li>
 <li>
 Arrange and ensure transportation of crew and staff, where applicable
 </li>
 <li>
 Liaison with carriers, authorities at the airport, OAL and handling agencies
 </li>
 <li>
 Ensure that performance standards set forth in the carrier&rsquo;s handling agreement are met in all respects
 </li>
 <li>
 Conduct regular meetings with customer airlines for service feedback and improvements
 </li>
 <li>
 Coordinate activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically
 </li>
 <li>
 Monitor flight operations including pre-flight, arrivals, departures and post-flight activities
 </li>
 <li>
 Conduct briefing in advance of the day&rsquo;s operations and solutions to the problems faced by the staff periodically
 </li>
 <li>
 Prepare staff performance/appraisal reports as per company rules
 </li>
 <li>
 Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations
 </li>
 <li>
 Handle staff grievances and complaints within reasonable time span
 </li>
 <li>
 Handle multiple tasks to maintain optimum work output
 </li>
 <li>
 Coordinate with the security/vigilance department
 </li>
 <li>
 Be part of the AOCC and be able to take decisions and implement them whenever and wherever required
 </li>
 <li>
 Update staff about changes and advise them about their progress periodically verbally and in writing
 </li>
 <li>
 Ensure proper implementation of company policies and procedures
 </li>
 <li>
 Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement
 </li>
 <li>
 Check on absenteeism and take necessary action to avoid discrepancies and complaints from the customer.
 </li>
 <li>
 Responsible and accountable for overall quality, safety and security of operations.
 </li>
 <li>
 You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Perform any other function as required by the VP-CS
 </li>
 </ul>
 
 
 
 
 Professional Experience
 
 <ul>
 <li>
 Knowledge on Airline DCS system
 </li>
 </ul>
 
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Bachelor/Master&rsquo;s Degree in Business Administration
 </li>
 </ul>
 
 
 
 
 
 RELEVANT EXPERIENCE
 
 
 <ul>
 <li>
 96-120 months in a supervisory environment, including successful management of multi-cultural teams.
 </li>
 <li>
 Have demonstrated ability in preparing senior management reports and data analysis
 </li>
 <li>
 Have the appropriate skill set, to set and manage priorities
 </li>
 <li>
 Exceptional command over MS Office (excel), Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOURS
 
 
 <ul>
 <li>
 Demonstrate excellent managerial and leadership skills
 </li>
 <li>
 Good communicator and able to relate to all levels of staff
 </li>
 <li>
 A team player and leader at handling cross-sectional teams
 </li>
 <li>
 Comprehend and translate complex data and its relationship to trends and observations
 </li>
 </ul>
 
 
</div>

DUTY MANAGER - CUSTOMER SERVICES

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