flight reservations manager

Seven Zones Travel

Seven Zones Travel is a UK and US-based travel agency with branches in Pakistan. We specialize in Umrah packages, flight bookings, holiday tours, and visa services. We are now expanding our operations in Multan and looking for energetic and target-driven Sales Agents to join our growing team.Key Responsibilities:<ul><li>Handle flight and Umrah package inquiries via calls, WhatsApp, and walk-in clients.</li><li>Provide accurate ticket pricing, availability, and package details to customers.</li><li>Book and issue tickets using GDS systems (Amadeus / Sabre / Galileo).</li><li>Maintain excellent customer service and ensure high client satisfaction.</li><li>Follow up with leads to convert inquiries into confirmed sales.</li><li>Coordinate with the operations team for visa, hotel, and transport arrangements.</li><li>Achieve monthly sales targets and report to the branch manager.</li></ul>Requirements:<ul><li>Minimum 1 year experience in travel or Umrah sales (preferred).</li><li>Hands-on knowledge of GDS / ticketing systems is a plus.</li><li>Excellent communication and negotiation skills.</li><li>Strong customer handling and problem-solving abilities.</li><li>Must be punctual, disciplined, and target-oriented.</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthWork Location: In person

Flight and umrah Sale Agent Multan Branch

Princenton software services pvt ltd

Job Title: Executive Assistant (EA)Location: Jayanagar, Bangalore Experience: 4&ndash;5 years Joining: Immediate / As soon as possibleNeed international expouser - someone who knows how to process visa, international flight bookings,etc.Job PurposeTo provide high-level executive support, manage schedules, coordinate communication, and ensure smooth operational flow for senior leadership at AAUM. The candidate must be proactive, smart, and able to handle responsibilities with minimal supervision.Key Responsibilities:1. Executive Support<ul><li>Manage calendars, schedule meetings, and coordinate appointments.</li><li>Handle travel planning, accommodations, and logistics.</li><li>Prepare meeting agendas, minutes, and follow-ups.</li><li>Maintain confidentiality of sensitive information.</li></ul>2. Communication &amp; Coordination<ul><li>Act as a point of contact between the executive and internal/external stakeholders.</li><li>Draft emails, reports, presentations, and documentation.</li><li>Ensure timely flow of information and manage communication priorities.</li></ul>3. Administrative Management<ul><li>Organize files, maintain records, and oversee documentation.</li><li>Monitor and track action items and deadlines.</li><li>Coordinate with internal teams for operational needs.</li></ul>4. Operational Support<ul><li>Assist with event coordination, meetings, reviews, and projects.</li><li>Provide analytical support when required (reports, data summaries, follow-ups).</li><li>Proactively identify needs and resolve issues before they surface.</li></ul>Required Skills &amp; Competencies<ul><li>Excellent written and verbal communication skills.</li><li>Strong organizational and time-management skills.</li><li>Proactive, smart, and able to manage multiple tasks efficiently.</li><li>Good knowledge of MS Office (Excel, Word, PowerPoint).</li><li>Ability to work under pressure and manage stakeholder expectations.</li><li>Professional grooming and strong interpersonal abilities.</li></ul>Qualification<ul><li>Graduate (any discipline); MBA preferred but not mandatory.</li><li>4&ndash;5 years of experience as an EA or similar administrative role.</li></ul>Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹800,000.00 per yearWork Location: In person

Executive Assistant to CEO (flight Booking)

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul> 
QUALIFICATIONS<ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 </li>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Urdu Languages.
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Flexible to work in shifts i.e. Morning, Afternoon, Evening &amp; Night
 </li>
 </ul>
</div>

Call Center Agent - Inbound

TT Technologies pvt Ltd (PhoneCase.pk)

About us We are a growing company looking for a Booking Coordinator to join our team. If you're organized, detail-oriented, and passionate about customer service, this role is perfect for you. As part of our Booking Department, you'll play a key role in ensuring smooth and efficient booking processes for our customers.Key Responsibilities:<ul><li>Manage booking inquiries and assist customers with booking requests via phone, email, and chat.</li><li>Coordinate bookings and ensure all details are accurate and processed in a timely manner.</li><li>Maintain records of customer bookings, follow-ups, and feedback.</li><li>Work closely with other departments to ensure seamless service delivery.</li><li>Provide assistance with cancellations, rescheduling, or modifications to bookings as needed.</li></ul>Requirements:<ul><li>Female candidates preferred.</li><li>Must be based in or near Islamabad (E-11) with reliable transportation.</li><li>Excellent communication skills (verbal and written).</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer knowledge; ability to learn booking software quickly.</li><li>Prior experience in customer service or booking-related roles is a plus, but not mandatory.</li></ul>How to Apply: If you are detail-oriented, reliable, and meet the requirements, we&rsquo;d love to hear from you! Apply now to join our team.Work Location: In-person at E-11, IslamabadJob Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Booking Operations Executive (Female Preferred)

Breeze Travel Agency

Breeze Travels &amp; Tours is a growing travel agency providing flight bookings, holiday packages, visa assistance, hotel reservations, and professional travel consultancy. We are hiring a Ticketing &amp; Travel Consultant who is experienced in air ticketing and customer handling.Key Responsibilities<ul><li>Handle domestic &amp; international air ticketing</li><li>Create, modify, and cancel PNRs using GDS (Sabre / Amadeus / Galileo)</li><li>Prepare fare quotations, reissues, refunds, and itinerary planning</li><li>Assist customers via phone, WhatsApp, email &amp; walk-ins</li><li>Guide clients regarding visa processes, travel insurance, and tour packages</li><li>Coordinate with airlines and service providers for smooth operations</li><li>Follow company SOPs and maintain high customer service standards</li><li>Maintain daily sales records and achieve monthly targets</li></ul>Requirements ✅ command of GDS (Sabre / Amadeus / Galileo) ✅ Excellent communication &amp; customer service skills ✅ Ability to multitask and work under pressure ✅ Strong problem-solving skills and attention to detail✅ Freshers Can Also Apply Education: Intermediate or higher Diploma in Travel &amp; Tourism is an advantageJob Type: Full-timeWork Location: In person

Ticketing & Travel Consultant

Millennium Plaza Downtown Dubai

<div>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.
Key Job Responsibilities:<ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Assistant Reservations Manager

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