flight service agent

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent F9 SY

Maximus Global Services

<div>
 Join us for a JOB FAIR on February 26, 2026!!!An opportunity to interview for the open positions and start the new hire process, if chosen?
 
 
 LOCATION:
 
 
 Holiday Inn and Suites Atlanta Airport-North -
 
 
 1380 Virginia Avenue, Atlanta, GA 30344
 
 
 <ul>
 <li>
 Please bring two forms of identification.
 
 
 </li>
 </ul>
 We are seeking for Passenger Service Agent to p
 
 
 rovide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Time Off (for FT positions)
 </li>
 <li>
 Paid Training
 </li>
 <li>
 401(k) Retirement Plan
 </li>
 <li>
 Medical, dental, vision benefits
 </li>
 <li>
 Referral Bonus
 </li>
 <li>
 Recognition and Rewards Program
 </li>
 <li>
 Career growth
 
 
 </li>
 </ul>
 
 Essential Functions
 
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
 </li>
 <li>
 Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
 </li>
 <li>
 Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Teamwork Orientation
 </li>
 <li>
 Stress Management
 </li>
 <li>
 Ethical Conduct
 </li>
 <li>
 Good Communication
 </li>
 <li>
 Customer/Client Focus
 
 
 </li>
 </ul>
 Work Environment
 
 
 This job operates at an airport setting
 
 
 (inside terminal).
 
 
 Physical Demands
 
 
 This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds
 
 
 or more.
 
 
 Position Type and Expected Hours of Work
 
 
 This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
 
 
 
 Required Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED.
 
 
 </li>
 </ul>
 
 Additional Eligibility Qualifications
 
 
 
 <ul>
 <li>
 Must exhibit exceptional customer service
 </li>
 <li>
 As a condition of employment, employee must successfully complete a background investigation.
 </li>
 <li>
 Must be able to read, write and speak English, Hindu or Arabic.
 </li>
 <li>
 Maintain a relationship with both employees and clients
 </li>
 <li>
 Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
 </li>
 <li>
 Must be able to read and understand all operating and airport procedures and instructions.
 </li>
 <li>
 Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
 </li>
 <li>
 Great grooming and presentation
 </li>
 </ul>
</div>

Passenger Service Agent - JOB FAIR! FEB 26, 2026 (HOLIDAY INN)

PrimeFlight Aviation

<div>WHERE FRIENDLY TAKES FLIGHT &ndash; BECOME A CUSTOMER SERVICE AGENT TODAY! 


Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! 


WHY WORK FOR PRIMEFLIGHT?
<ul>
<li>Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)</li>
<li>We are committed to being a leading provider of commercial services within the aviation industry</li>
<li>Our teams focus on maintaining a positive working environment and treating all team members with respect</li>
<li>With more than 200 locations across the world, we offer opportunities for career progression</li></ul> 


SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence. 


RESPONSIBILITIES
<ul>
<li>Greet and assist passengers at the airport with check-in, boarding, and general inquiries</li>
</ul><ul><li>Provide accurate information on flight schedules, gate assignments, and airport services</li>
</ul><ul><li>Handle passenger check-in and baggage processing efficiently and courteously</li>
</ul><ul><li>Assist passengers with self-service kiosks and online check-in procedures</li>
</ul><ul><li>Effectively resolve customer issues and complaints in a professional and timely manner</li>
</ul><ul><li>Make announcements and keep passengers informed about flight changes and boarding times</li>
</ul><ul><li>Ensure compliance with all airline and airport regulations and procedures</li>
</ul><ul><li>Handle the boarding process, including verifying travel documents and issuing boarding passes</li>
</ul><ul><li>Coordinate with ground staff and crew to ensure a smooth passenger experience</li>
</ul><ul><li>Process ticket sales, upgrades, and re-bookings as needed</li>
</ul><ul><li>Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services</li>
</ul><ul><li>Collaborate with security personnel to ensure passenger safety and security</li>
</ul><ul><li>Keep the work area clean, organized, and stocked with necessary materials</li>
</ul><ul><li>Participate in ongoing training and development to enhance customer service skills</li>
</ul><ul><li>Exemplify PrimeFlight customer service and safety standards</li>
</ul><ul><li>Perform any additional duties as assigned by management</li></ul> 


QUALIFICATIONS
<ul>
<li>18 years of age or older</li>
</ul><ul><li>Must be legally authorized to work in the country of employment.</li>
</ul><ul><li>Communicate effectively in English (reading, writing, speaking)</li>
</ul><ul><li>One year of customer service experience</li>
</ul><ul><li>Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices</li>
</ul><ul><li>Effectively communicate with colleagues and clients, both in-person and through electronic means</li>
</ul><ul><li>Pass a background check and drug screen</li>
</ul><ul><li>Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).</li>
</ul><ul><li>Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays</li></ul> 


To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 


PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
<ul>
<li>Ability to lift up to 70 pounds</li>
</ul><ul><li>Prolonged standing and walking in an indoor/outdoor environment as applicable</li>
</ul><ul><li>Must be able to reach with arms and grasp with hands</li>
</ul><ul><li>Must be able to push, pull</li>
</ul><ul><li>Must be able to crawl and crouch, at times, in confined tight spaces</li>
</ul><ul><li>Must be able to bend, stretch, squat, kneel</li>
</ul><ul><li>Exposure to moderate and at times high noise levels</li>
</ul><ul><li>Be able to hear and respond to the spoken voice and to audible alarms</li>
</ul><ul><li>Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers</li>
</ul><ul><li>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)</li></ul> 


The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 


PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 


SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.</div>

Customer Service Agent - CLE Airport

Unifi

Summary
 
Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
 
Responsibilities
 
<ul>
<li>Assists passengers with their baggage pick-up.</li>
<li>Assists passengers to resolve issues with their delayed, lost, or damaged items.</li>
<li>Utilizes computer software to track and catalog luggage.</li>
<li>Handles customer interaction with class in an efficient, effective, and professional manner.</li>
<li>Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.</li>
<li>Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li>
</ul>
Basic Qualifications
 
<ul>
<li>Must be a local (in-state) resident.</li>
<li>High School diploma or GED.</li>
<li>Valid In-State Driver’s License.</li>
<li>Ability to pass a pre-employment drug screen.</li>
<li>Ability to pass up to a 10-year background check.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.</li>
<li>Must complete ramp and SIDA training to obtain airport authority identification security.</li>
</ul>
Benefits
 
Flight Benefits - exclusive travel privileges for yourself and your immediate family
 
Competitive pay with daily access to earned wages. Paid holidays
 
401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees.

Airport Customer Service Agent (F9) SLC

Skywest Airlines of USA

<div>
 JOB_DESCRIPTION.SHARE.HTML
 
 
 CAROUSEL_PARAGRAPH
 
 
 JOB_DESCRIPTION.SHARE.HTML
 
 
 <ul>
 <li>
 Farmington, New Mexico
 </li>
 <li>
 Customer Service/Support
 </li>
 <li>
 16464
 </li>
 <li>
 $16 per hour
 </li>
 <li>
 4/24/2026
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 
 About SkyWest
 
 
 
 SkyWest Airlines is the career destination for more than 12,000 professionals who are literally "going places" with their careers.
 
 
 SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America&rsquo;s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.
 
 
 While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!
 
 
 
 Primary Job Duties
 
 
 
 Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including but not limited to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more.
 
 
 As a SkyWest employee, you&rsquo;ll enjoy a variety of benefits such as worldwide flight benefits for you and your family, shift-trade flexibility, 401(k) match, profit sharing, working in a great team atmosphere, and the potential to advance within the company.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Load/unload customer luggage, airfreight, and company mail on/off aircraft
 </li>
 <li>
 Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and rebook passengers all in a prompt and friendly manner
 </li>
 <li>
 Escort passengers and special-needs customers safely and courteously
 </li>
 <li>
 Marshal aircraft in and out of the ramp area
 </li>
 <li>
 This position requires you to work outside in all weather conditions
 </li>
 <li>
 Service aircraft as needed
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 18 years of age or older
 </li>
 <li>
 Possess a valid, unrestricted state-issued driver&rsquo;s license
 </li>
 <li>
 Have a high school diploma or GED
 </li>
 <li>
 Pass a background check and drug screening
 </li>
 <li>
 Legally authorized to work in the United States without sponsorship
 </li>
 <li>
 Basic knowledge of fundamental computer programs for record-keeping and baggage routing
 </li>
 <li>
 Lift 50 lbs. with or without reasonable accommodation
 </li>
 <li>
 Adaptability to changing priorities and time management skills
 </li>
 <li>
 Strong teamwork and collaboration skills
 </li>
 <li>
 This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
 </li>
 <li>
 This is a part-time position, starting at $16 per hour
 
 
 </li>
 </ul>
 
 Physical And Other Requirements
 
 
 
 <ul>
 <li>
 This is not a Department of Transportation safety-sensitive position
 
 
 </li>
 </ul>
 Please complete the online application. Qualified applicants will be contacted.
</div>

Airport Agent - FMN

SkyWest Airlines

<div>About SkyWest:

SkyWest Airlines is the career destination for more than 12,000 professionals who are literally &quot;going places&quot; with their careers.
SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of &quot;America&rsquo;s Best Employers&quot; by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.
While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!
Primary Job Duties:
<div>
Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including but not limited to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more.</div><div> 
</div><div>As a SkyWest employee, you&rsquo;ll enjoy a variety of benefits such as worldwide flight benefits for you and your family, shift-trade flexibility, 401(k) match, profit sharing, working in a great team atmosphere, and the potential to advance within the company.</div><div></div><div> 
Responsibilities</div> 
<div></div><ul><li>
Load/unload customer luggage, airfreight, and company mail on/off aircraft</li><li>
Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and rebook passengers all in a prompt and friendly manner</li><li>
Escort passengers and special-needs customers safely and courteously</li><li>
Marshal aircraft in and out of the ramp area</li><li>
This position requires you to work outside in all weather conditions</li><li>
Service aircraft as needed</li><li>
Other duties as assigned</li></ul>
Minimum Requirements:
<ul><li>18 years of age or older</li><li>
Possess a valid, unrestricted state-issued driver&rsquo;s license</li><li>
Have a high school diploma or GED</li><li>
Pass a background check and drug screening</li><li>
Legally authorized to work in the United States without sponsorship</li><li>
Basic knowledge of fundamental computer programs for record-keeping and baggage routing</li><li>
Lift 50 lbs. with or without reasonable accommodation
</li><li>Adaptability to changing priorities and time management skills
</li><li>Strong teamwork and collaboration skills</li><li>
This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays</li><li>
This is a part-time position, starting at $16 per hour</li></ul>
Physical and Other Requirements:
<ul><li>This is not a Department of Transportation safety-sensitive position</li></ul><div>
Please complete the online application. Qualified applicants will be contacted.</div></div>

Airport Agent - LNS

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Passenger Service Agent F9 SY

Passenger Service Agent - JOB FAIR! FEB 26, 2026 (HOLIDAY INN)

Customer Service Agent - CLE Airport

Airport Customer Service Agent (F9) SLC

Airport Agent - FMN

Airport Agent - FMN

Airport Agent - LNS