cashier

front desk agent

front desk receptionist

office manager

store manager

floor cashier

Bahar Lusail Restaurant

Essential Requirements<ul><li>Valid Qatari Driving License.</li><li>Excellent communication and interpersonal skills.</li><li>Strong sales and upselling skills.</li><li>Fluent in English; basic Arabic is preferred.</li><li>Good computer skills (Microsoft Excel, Word, and Outlook).</li><li>Experience with Talabat, Rafeeq, Keeta, Snoonu, or other food delivery platforms.</li><li>Familiar with restaurant POS systems.</li><li>Able to work under pressure and as part of a team.</li><li>Previous experience as a cashier in a restaurant or food &amp; beverage business.</li></ul>Administrative Skills<ul><li>Good organizational and time-management skills.</li><li>Ability to prepare daily sales reports and cash reconciliation.</li><li>Basic accounting and bookkeeping knowledge.</li><li>Experience handling invoices, purchase orders, and supplier payments.</li><li>Ability to maintain filing and restaurant records.</li><li>Good typing speed and data-entry accuracy.</li></ul>Operational Responsibilities<ul><li>Handle customer complaints professionally.</li><li>Monitor online orders and coordinate with the kitchen and delivery drivers.</li><li>Manage shift opening and closing procedures.</li><li>Assist with inventory counts and stock records.</li><li>Help prepare staff schedules when required.</li></ul>Personal Qualities<ul><li>Honest, trustworthy, and responsible.</li><li>Strong attention to detail.</li><li>Well-groomed with a professional appearance.</li><li>Willing to learn and take on additional responsibilities.</li><li>Flexible to work split shifts, weekends, and public holidays.</li></ul>Pay: QAR1,712.28 - QAR2,000.00 per monthWork Location: In person

Restaurant Cashier & Administrative Assistant

Avian Global Immigration

JOB DESCRIPTION &ndash; FLOOR IN-CHARGEDepartment: Operations &amp; Administration Industry: Immigration Consultancy Reports To: Management / Director Location: Office-BasedPosition OverviewThe Floor In-Charge is responsible for the overall day-to-day coordination, supervision, and smooth functioning of the office floor. This role requires a highly responsible, organized, and proactive individual who can manage staff, monitor daily activities, assist with documentation and visa processing, coordinate with the sales and accounts departments, resolve client concerns, and ensure that all office operations are conducted efficiently and professionally.The Floor In-Charge will act as the primary point of coordination between management and employees and will be responsible for ensuring that the team remains productive, disciplined, organized, and focused on achieving company objectives.Key Responsibilities1. Team Supervision &amp; Floor Management<ul><li>Supervise and monitor the daily activities and performance of all staff members on the office floor.</li><li>Ensure that employees are present, punctual, productive, and actively engaged in their assigned responsibilities.</li><li>Maintain discipline, professionalism, and a positive working environment within the office.</li><li>Monitor staff attendance, breaks, daily activities, and overall productivity.</li><li>Ensure that employees follow company policies, procedures, pricing structures, and operational guidelines.</li><li>Push and motivate the team to remain focused on their daily responsibilities, sales activities, follow-ups, collections, and assigned targets.</li><li>Identify performance issues and report them to management promptly.</li><li>Ensure that tasks assigned by management are completed within the required deadlines.</li><li>Conduct regular follow-ups with team members regarding pending work and outstanding tasks.</li><li>Coordinate between different departments to ensure smooth workflow and timely completion of work.</li></ul>2. Sales Team Coordination &amp; Reporting<ul><li>Coordinate closely with the sales team regarding daily and monthly sales performance.</li><li>Collect, verify, and maintain daily sales and revenue reports.</li><li>Monitor registrations, payments, collections, pending balances, and sales performance.</li><li>Follow up with sales consultants regarding pending client payments and registrations.</li><li>Ensure that sales staff are actively following up with clients and working toward achieving their assigned targets.</li><li>Coordinate with management regarding sales performance, revenue generation, and team progress.</li><li>Assist in preparing daily, weekly, and monthly sales reports.</li><li>Ensure that client information and sales data are accurately entered and updated in the company's systems and master sheets.</li></ul>3. Documentation &amp; Data Entry<ul><li>Assist with preparing, organizing, reviewing, and maintaining client documentation.</li><li>Perform accurate data entry for client applications and company records.</li><li>Ensure that client files and records are complete, properly updated, and organized.</li><li>Verify that required documents have been received from clients.</li><li>Follow up with relevant staff members regarding missing or incomplete documents.</li><li>Maintain accurate digital and physical records of client applications and documentation.</li><li>Assist with preparing documents required for visa, work permit, immigration, and embassy submissions.</li><li>Ensure that documents are properly scanned, printed, copied, filed, and maintained.</li></ul>4. Visa Processing &amp; Embassy Submission Assistance<ul><li>Assist the processing team with visa and immigration application documentation.</li><li>Coordinate the preparation of client files for embassy and visa application submissions.</li><li>Assist with checking documents before submission to ensure that all required paperwork is available.</li><li>Coordinate with clients regarding missing documents and submission requirements.</li><li>Assist in arranging and tracking embassy, visa center, and relevant authority submissions.</li><li>Maintain records of submitted applications and monitor pending cases.</li><li>Coordinate with internal teams and external partners regarding application progress and document requirements.</li><li>Ensure that all submissions and documentation are handled professionally and within required timelines.</li></ul>5. Accounts &amp; Payment-Related Support<ul><li>Assist the accounts department with day-to-day administrative and operational tasks.</li><li>Maintain records of client payments, registrations, outstanding balances, and collections.</li><li>Coordinate with the sales team and accounts department to ensure payment information is properly updated.</li><li>Assist in tracking pending payments and follow up with responsible team members.</li><li>Support the preparation of payment reports and financial records as required by management.</li><li>Ensure that all payment-related documentation is properly filed and maintained.</li><li>Immediately report any discrepancies or issues related to client payments or financial records to management or the accounts department.</li></ul>6. Client Problem Resolution &amp; Customer Support<ul><li>Act as a point of escalation for client concerns, complaints, and operational issues.</li><li>Handle client problems professionally and attempt to resolve issues within company policies and procedures.</li><li>Coordinate with the relevant department or management when a client issue requires further intervention.</li><li>Ensure that client concerns are followed up on and resolved in a timely manner.</li><li>Maintain professional communication with clients and ensure that they receive accurate information.</li><li>Assist clients with general inquiries related to their applications, documentation, processing, and submissions.</li><li>Ensure that sensitive or serious client complaints are immediately reported to management.</li></ul>7. Filing &amp; Office Organization<ul><li>Maintain proper physical and digital filing systems for all company and client records.</li><li>Ensure that client files are properly labeled, organized, and easily accessible.</li><li>Maintain confidentiality and security of client and company documents.</li><li>Ensure that the office floor, workstations, reception area, and common areas remain clean, organized, and professional.</li><li>Monitor office supplies and report requirements to management.</li><li>Ensure that documents, files, stationery, and other office materials are properly stored and organized.</li><li>Maintain overall order and discipline within the office.</li></ul>8. Administrative &amp; Operational Support<ul><li>Assist management with day-to-day office operations and administrative requirements.</li><li>Coordinate tasks between sales, processing, accounts, administration, and management.</li><li>Assist in preparing internal reports, spreadsheets, trackers, and operational records.</li><li>Monitor pending tasks and ensure that responsible employees complete them on time.</li><li>Handle urgent operational matters and coordinate solutions where necessary.</li><li>Support management in implementing new procedures, policies, and operational systems.</li><li>Perform additional administrative and operational duties assigned by management.</li></ul>Key Performance ExpectationsThe Floor In-Charge is expected to:<ul><li>Maintain complete control and coordination of daily office operations.</li><li>Ensure maximum productivity and discipline among team members.</li><li>Keep management updated regarding staff performance, client issues, sales performance, collections, and operational matters.</li><li>Ensure that no important client matter, document, payment, or task is overlooked.</li><li>Maintain accurate records and organized filing systems.</li><li>Ensure timely coordination of visa applications and embassy submissions.</li><li>Support the sales team in achieving revenue and collection targets.</li><li>Ensure that all employees remain active, focused, and productive during working hours.</li><li>Take immediate action on pending tasks and escalate serious issues to management.</li><li>Maintain a professional, organized, and efficient office environment at all times.</li></ul>Required Skills &amp; Qualifications<ul><li>Previous experience in immigration consultancy, visa processing, recruitment, administration, or a similar industry is preferred.</li><li>Strong team management and leadership skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Good knowledge of documentation, filing, and data entry.</li><li>Ability to coordinate with sales, accounts, processing, and management teams.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle client complaints and resolve operational issues professionally.</li><li>Good knowledge of Microsoft Office, Excel, email, and data management systems.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proactive, responsible, disciplined, and highly organized.</li><li>Ability to take ownership of tasks and ensure completion without constant supervision.</li></ul>Authority &amp; ResponsibilityThe Floor In-Charge is expected to take ownership of the overall daily functioning of the office floor and ensure that employees remain productive and operational activities are completed efficiently. The position requires proactive supervision, regular follow-up, and immediate escalation of serious issues to management.The Floor In-Charge must ensure that all activities are carried out according to company policies and must not independently make unauthorized commitments to clients, change company pricing, approve refunds, or alter immigration/visa procedures without management approval.Overall Objective: To ensure the office operates smoothly, efficiently, and professionally while maintaining strong team productivity, organized documentation, accurate reporting, effective client service, timely visa processing, and proper coordination between all departments.Pay: From QAR3,000.00 per monthWork Location: In person

Accountant cum Floor supervisor

Twenty Grams Qatar

الإشراف على تشغيل الكوفي يوميًا والتأكد من جودة الخدمة.* إدارة فريق العمل (الباريستا، الكاشير، وموظفي الخدمة) وتوزيع المهام بينهم.* إعداد جداول الدوام والإجازات وضمان توفر العدد الكافي من الموظفين.* تدريب الموظفين الجدد وتقييم أدائهم وتقديم التوجيه اللازم.* متابعة المخزون وطلب المواد الخام في الوقت المناسب لتجنب النقص.* التأكد من الالتزام بمعايير النظافة، وسلامة الغذاء، وسياسات المنشأة.* التعامل مع شكاوى العملاء وحل المشكلات بسرعة واحترافية.* متابعة المبيعات والمصروفات وإعداد التقارير اليومية أو الأسبوعية.* مراقبة التكاليف وتقليل الهدر وتحسين الربحية.* التأكد من سلامة وصيانة أجهزة القهوة والمعدات والتنسيق مع الصيانة عند الحاجة.* تنفيذ العروض التسويقية ومتابعة تحقيق أهداف المبيعات.* ⁠شرط وجود خبره لاتقل عن سنتينSupervising the daily operation of the coffee and ensuring the quality of service.* Managing the work team (barista, cashier, and service staff) and distributing tasks among them.* Preparing work and vacation schedules and ensuring the availability of a sufficient number of employees.* Training new employees, evaluating their performance and providing the necessary guidance.* Follow up on inventory and order raw materials in a timely manner to avoid shortages.Ensuring compliance with hygiene standards, food safety, and facility policies.* Dealing with customer complaints and solving problems quickly and professionally.* Follow-up of sales and expenses and prepare daily or weekly reports.* Monitor costs, minimise waste and improve profitability.* Ensuring the safety and maintenance of coffee appliances and equipment and coordinating with maintenance when needed.* Implementing marketing offers and following up the achievement of sales targets.* The requirement of having at least two years of experienceموقع العمل: بشكل شخصي

Café Supervisor

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Maintain and enforcing quality customer service and resolving customer service complaints.</li><li>
Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.</li></ul><div> 
</div><div>Sales:</div><ul><li>
Inspire the team in achieving operational KPI&rsquo;s and educate them on how operational KPIs will contribute towards commercial KPIs - create improvement plans to drive them.</li></ul> 
<div></div><ul><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Ensure adequate beauty tools to achieve the desired market share for services.</li></ul><ul><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising, other partners (shareholders, helpers, security), etc. according to Sephora standards.</li><li>
Contribute to the shop&rsquo;s projection of an excellent image through cleanliness and product restocking.</li><li>
Together with Customer Experience Manager and Store Director, encourage the
</li></ul><div>team to apply and follow established policies and procedures regarding store operations.
</div><ul><li>Elevate Cash Leaders to implement Sephora Attitude while making sure that operational tasks are aligned such as SBP, Mobile POS, Gift Wrapping, and engraving. Ensuring the BTG area is always kept well and merchandised as per Sephora standards.
</li><li>Implementing all the tools at POS.</li></ul><ul><li>
Adhere to Return items policy in accordance with audit procedure.
</li><li>PLVs and supply for the cash counter must be maintained weekly.
</li><li>Coordinate the excess stock to Supply Chain team.</li><li>
Cash operations should be executed as per Sephorapedia, while making sure that closing/opening procedures are in place and that discrepancies are reported.</li><li>
Ensure that cameras, cash detector, security tag, and sensormatic machines are working in all areas.
</li><li>Comply with company audit procedure.</li></ul><ul><li>
Shop floor, storage room, and shared drive all must be maintained as per Sephorapedia and BOM guidelines.</li><li>
Control and achieve stock variance tolerance.
</li><li>Daily/weekly/monthly/ and animation/maintenance checklists are maintained.</li><li>
Oversee Supplier invoices documentation.</li><li>
Inventory control reports maintenance on a weekly/monthly basis.</li><li>
All legal documentations must be available in store for random checks.</li><li>
Organizing all the physical documents related to cash audit counting 6 months.</li><li>
Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled.</li><li>
Inventory and stock management procedures must be maintained accurately.
</li><li>Manage a defined process in the storeroom for all returns/credits/transfers in accordance with Sephorapedia and audit guidelines.</li><li>
Maintain the storeroom and the allocation of space for stock as per the BOM.</li><li>
Liaise with Supply Chain to follow up on stock and deadlines whenever required.
</li><li>Maintain weekly report on negative stock counts.</li><li>
Ensure that core operations on SIM are organized as per business requirements and supplier invoices.</li></ul><div></div><div> 
People:</div> 
<div></div><ul><li>
Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and training.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance. appreciate, recognize and celebrate each success.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Store Director for final validation according to business needs.</li><li>
Train existing and new team members on emergency situations (evacuation/safety).</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client need, etc.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging stock management knowledge.</li><li>
Ensure Security, Cleaning team, and Contractors are aligned with Sephora guidelines.</li><li>
Maintain a safe working environment for clients and team members.</li><li>
Identify and analyze Key Performance Indicators such as Conversion rate, Average Basket, Market Share, etc. and propose action plans accordingly.</li><li>
Contribute to all relevant business reports.
</li><li>Network with other stores and head office departments and take on area responsibilities.</li></ul><div></div><div> 
Store Operations:</div> 
<div></div><ul><li>
Ensure the maintenance of store, common areas and stock is as per Sephora requirement.
</li></ul><ul><li>Ensure that the store is checked regularly and if any maintenance needed, reaction is prompt and effective.
</li><li>All window installations, podiums, pop ups and animation permits must be requested and installed on time, while meeting the requirements set.</li><li>
Beauty Hub screens and visuals must be updated as per Marketing team requirements.</li><li>
Maintain a good relationship with all external contractor and counterparts.
</li><li>Organizing the back office as per new &ldquo;BOM&rdquo; guidelines.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Suppliers, Brand promoters/managers/trainers, Security, Cleaning team and Contractors.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 2 years&rsquo; experience in team and people management.</li><li>
Minimum 5 to 6 years&rsquo; experience in operations.</li><li>
Bachelor&rsquo;s degree.</li><li>
Intermediate product knowledge.</li><li>
Advanced knowledge in health and safety procedures.</li><li>
Advanced knowledge in operations.</li></ul><ul><li>
Programming knowledge and Oracle BI &amp; SIM knowledge is a plus.
</li><li>English &ndash; Advanced level, Arabic is a plus.</li><li>
Proficient in MS office.</li><li>
Knowledge of cash management principles and/or procedures.</li><li>
Problem solving and decision-making abilities.</li><li>
Ability to develop and manage teams and people.</li><li>
Organized, structured and process oriented.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Store Operations Manager

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

<div>Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the role:
The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.
Core Responsibilities:<ul><li>Supports in delivering the store annual sales targets</li><li>Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service</li><li>Conducts store operations audits to ensure compliance with the required store standard operating policies</li><li>Oversees the store&rsquo;s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.</li><li>Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers</li><li>Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy</li><li>Ensures promotions and pricing are accurate and in tune with company standards and policies.</li><li>Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections</li><li>Submits daily invoices and sales recap to Finance</li><li>Executes store operations including cash handling, inventory taking and record keeping in line with company&rsquo;s standard operating procedures</li><li>Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products</li><li>Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies</li><li>Ensures interior and exterior of the store are clean and maintained to company and brand standards</li><li>Directs the team to follow standard operating procedures and store appearance standards</li><li>Carries out the duties of a cashier (as required)</li></ul> 

People Management:<ul><li>Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG&rsquo;s performance management process</li><li>Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals</li><li>Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement</li><li>
</li></ul>
Qualifications / Skills:<ul><li>Bachelor&rsquo;s degree in any discipline</li><li>A minimum of 4 - 5 years of relevant experience with at least 3 years in a similar supervisory role in retail operations</li><li>Fluent English (written and spoken)</li><li>Industry expertise</li><li>Product/Category knowledge</li><li>Customer Orientation</li><li>MS Office and Tools</li></ul></div>

Store Supervisor, Sports

Explore 14+ Floor cashier in Doha this August. Find roles across top companies and apply now to boost your career.