foh manager

Global Catering services

GUEST EXPERIENCE <ul><li> Manage guest relations and ensure customer satisfaction.</li><li> Monitor the effectiveness of workflow and Sequence of Service during service periods </li><li> Address guest concerns and resolve issues swiftly and professionally.</li><li> Maintain a strong floor presence, greeting guests, and ensuring they are well-served </li><li> Anticipate guests&#x27; needs and provide personalized service </li><li> Handle guest inquiries, complaints, or requests promptly and professionally </li><li> Follow the GCS Restaurant Sequence of Service to ensure guests have a memorable dining experience</li></ul>SERVICE OPERATIONS <ul><li> Ensure that FOH operations run smoothly, including table assignments, table turnover, reservations, and special requests. </li><li> Monitor food and beverage delivery times and overall service quality. </li><li> Assist in taking orders, overseeing the flow of service, and responding to guest needs. </li><li>Coordinate closely with the kitchen and bar teams to ensure smooth service </li><li>Maintain & actively use a database of customer details/ history and other strategies that assist in guest recognition. </li><li> Monitor staff performance and provide feedback to the Supervisor / Assistant Restaurant / Restaurant Manager </li><li> Address/solve any service issues or complaints promptly and professionally.</li></ul>COMPLIANCE & STANDARDS <ul><li> Ensure that health, safety, and hygiene standards are strictly followed. </li><li> Ensure adherence to restaurant standards for food quality, presentation, and service. </li><li>Enforce service protocols and procedures. </li><li> Monitor completion of weekly cleaning schedules. </li><li> Conduct regular inspections to ensure the cleanliness and readiness of the FOH area</li><li> Complete knowledge of how to use the Due Diligence Book Front of House part </li><li> Maintain a detailed log of all maintenance tasks </li><li> Maximize sales and profit by providing excellent value and service and utilizing suggestive and upselling techniques. </li><li> Maintain a working knowledge of relevant sections within the Company Food Hygiene SOP and assist the management to ensure the Outlet meets these standards at all times. </li></ul>OPERATIONAL <ul><li> Assist the Supervisor / Assistant Restaurant / Restaurant Manager with daily reporting and analysis of sales and customer feedback. </li><li> Work closely with other departments (kitchen, bar, and management) to ensure consistent </li></ul>communication <ul><li> Assist in managing FOH inventory, ensuring adequate stock levels of service items such as cutlery, napkins, and condiments.</li><li> Report shortages or equipment issues to the Supervisor / Assistant Restaurant / Restaurant Manager </li><li> Oversee the daily operations of the restaurant, ensuring smooth service flow. </li><li> Efficiently and promptly arrange tables for groups of customers who arrive without reservations, ensuring a seamless dining experience. </li><li> Contribute to the implementation of marketing activities to achieve desired results. </li></ul>PEOPLE MANAGEMENT <ul><li> Supervise Captains and waitstaff, ensuring efficient service and adherence to company standards. </li><li> Oversee the work schedules and assignments for the FOH team </li><li> Provide guidance and training to Captains and junior staff </li><li>Lead the Shift Briefings to communicate daily specials, promotions, and key operational updates </li><li> Assist in ensuring that colleagues are aware of the relevance and importance of their activities and how they contribute to the outlet&#x27;s objectives. </li><li>Prepare and participate in the daily briefings and attend meetings as required </li><li> Assist in evaluating the performance of Captains and service staff </li><li> Provide coaching, feedback, and development opportunities for team members </li><li> Assist with onboarding of new FOH team members </li><li> Demonstrate trust, support and respect towards team members in day-to-day work activities. </li><li> Train service colleagues in suggestive selling and up-selling techniques to assist in achieving maximum profitability. </li><li> Communicate new or amended procedures to relevant colleagues promptly, ensuring they have been understood </li><li> Assist in controlling department forms and records according to the Company and Brand standards for Document Control</li></ul>

Restaurant Supervisor

Pho Prime

<div>We're looking for an energetic and experienced Shift Manager to help lead our team and uphold Pho Prime's high standards of service and operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, loves building people up, and understands the balance between guest satisfaction, team development and profitability.

Key Responsibilities:
<ul><li>
Support the General Manager and Assistant General Manager in all aspects of daily operations</li><li>
Lead, train, and motivate FOH and BOH teams to deliver exceptional guest experiences</li><li>
Maintain a strong presence on the floor and ensure consistent service standards</li><li>
Manage and count inventory</li><li>
Assist with staff development</li><li>
Ensure compliance with all heal, safety, and company policies</li><li>
Oversee BOH team to ensure proper prep levels are maintained</li><li>
Support the BOH team during rushes</li></ul>

What We're Looking For:
<ul><li>
1+ years BOH experience 
</li><li>
1+ years FOH experience</li><li>
Strong leadership, communication and problem solving skills</li><li>
Passion for guest service and team development</li><li>
Ability to thrive in a high-volume, fast-paced environment</li><li>
Flexible availability (nights, weekends, holidays)</li></ul></div>

Pho Prime - Shift Manager (Pearland)

Pho Prime - Shift Manager (Shenandoah)

Sunset Hospitality Group

Assist in managing daily restaurant operations.
Mentor, coach, and develop FOH staff to ensure excellent customer service.
Act as the link between management and staff.
Ensure efficient and profitable management of the restaurant by following directions from superiors.
Participate in management and departmental meetings.
Keep management updated on restaurant issues and seek input when required.
Ensure accurate stock takes as per company standards.
Cover floor supervisors during leave or emergencies.
Ensure compliance with company policies, procedures, and government regulations.
Supervise opening and closing of the restaurant.
Oversee cleanliness, lighting, machinery, and equipment performance.
Maintain safe working conditions and resolve safety concerns.
Ensure staff grooming and uniform standards.
Manage staff schedules and rotation of new employees/trainees.
Motivate, train, and support staff development.
Handle guest complaints and problems effectively.
Perform other duties as assigned.

Supervisor

California Pizza Kitchen

<div>At California Pizza Kitchen, we bring the biggest and best parts of ourselves to work and to our communities, and are guided by our ROCKS philosophy (Respect, Opportunity, Communication, Kindness and Service). We are committed to moving people forward and encourage everyone to apply their passion at CPK. So go ahead&hellip;be bold, be epic, be YOU!
THE PERKS
<ul><li>Comprehensive eight-week training program utilizing several methods of learning including online, book and shoulder-to-shoulder teaching.
</li><li>Tremendously passionate, one-of-a-kind company culture.
</li><li>Opportunities for growth and development. We love promoting from within!
</li><li>Unique electronic learning platform appropriately titled &ldquo;The Proof&rdquo; to engage continuous development.
</li><li>All the pizza you can eat! Manager meals while working and a Management Dine-Out card to enjoy with your family and friends.
</li><li>An environment where you can express your unique talents and skills.
</li><li>Employee driven assistance program called the Kindness Fund which lends a helping hand to our team members encountering life challenges.
</li><li>Industry competitive compensation package including bonus potential.
</li><li>Comprehensive benefits package, including medical, dental and vision and more.
</li></ul>OUR EXPECTATIONS
<ul><li>Delivering a phenomenal guest experience.
</li><li>Leading and inspiring the team with a people-first mentality to build on CPK's best in class culture.
</li><li>Building a team around hospitality and culinary execution and developing top talent to drive the business forward - fostering career growth and cross training for the team.
</li><li>Building sales, profitability, and guest counts.
</li><li>Managing the P&amp;L for the restaurant.
</li><li>Meeting financial objectives by forecasting, adjusting labor expenditures, practicing portion controls, preparing budgets, and analyzing variances.
</li><li>Utilizing excellent communication skills, both verbal and written, to effectively interact with employees, guests, suppliers and senior management.
</li><li>Maintaining a safe and healthy environment by establishing, following, and complying with sanitation standards and procedures
</li></ul>WHO IS CALIFORNIA PIZZA KITCHEN
We are passionate individuals committed to inspiring others by bringing California creativity to every meal! Founded in 1985, former federal prosecutors Rick Rosenfield and Larry Flax combined their fervor for food and fresh ingredients to create innovative, hearth-baked pizzas such as The Original BBQ Chicken, California Club and Thai Chicken that are created in a lively open kitchen. The concept gave California a place in the pizza revolution alongside Chicago and New York. CPK has since become the place for taste makers, rule breakers and earth shakers who conquer challenges by daring to work on the edge and thinking outside the box.
REQUIREMENTS
<ul><li>Minimum of two years FOH management experience in a high volume, faced paced restaurant.
</li><li>Strong communication skills &ndash; verbal and written.
</li><li>Exceptional leadership skills &ndash; ability to motivate, inspire and develop a team.
</li><li>Passionate about execution, hospitality and service.
</li></ul>While performing the duties of this job the employee is frequently exposed to computer terminals. The noise level and temperature is moderate. The employee has the ability to sit, stand and/or walk for up to 10 hours a day. The employee is occasionally required to stoop, bend or kneel, lift up to 40 lbs. and perform other diverse physical tasks as needed. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
NOTE: CPK reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
A full job description, including physical demands of the job is available upon request.
The current salary range for this position is USD $70,000 to $75,000
Various benefits are available for this position, including 401K, health, dental, vision, and disability insurance through CPK&rsquo;s designated providers. CPK regularly reviews its benefits offerings and may change benefits and providers from time to time.
California Pizza Kitchen is an equal opportunity employer and does not discriminate against any applicant for employment based on race, color, religion, national origin, age, gender, or any other legally protected classification. Everyone has a seat at our table.</div>

Restaurant Manager

<div>At California Pizza Kitchen, we bring the biggest and best parts of ourselves to work and to our communities, and are guided by our ROCKS philosophy (Respect, Opportunity, Communication, Kindness and Service). We are committed to moving people forward and encourage everyone to apply their passion at CPK. So go ahead&hellip;be bold, be epic, be YOU!
THE PERKS
<ul><li>Comprehensive eight-week training program utilizing several methods of learning including online, book and shoulder-to-shoulder teaching.
</li><li>Tremendously passionate, one-of-a-kind company culture.
</li><li>Opportunities for growth and development. We love promoting from within!
</li><li>Unique electronic learning platform appropriately titled &ldquo;The Proof&rdquo; to engage continuous development.
</li><li>All the pizza you can eat! Manager meals while working and a Management Dine-Out card to enjoy with your family and friends.
</li><li>An environment where you can express your unique talents and skills.
</li><li>Employee driven assistance program called the Kindness Fund which lends a helping hand to our team members encountering life challenges.
</li><li>Industry competitive compensation package including bonus potential.
</li><li>Comprehensive benefits package, including medical, dental and vision and more.
</li></ul>OUR EXPECTATIONS
<ul><li>Delivering a phenomenal guest experience.
</li><li>Leading and inspiring the team with a people-first mentality to build on CPK's best in class culture.
</li><li>Building a team around hospitality and culinary execution and developing top talent to drive the business forward - fostering career growth and cross training for the team.
</li><li>Building sales, profitability, and guest counts.
</li><li>Managing the P&amp;L for the restaurant.
</li><li>Meeting financial objectives by forecasting, adjusting labor expenditures, practicing portion controls, preparing budgets, and analyzing variances.
</li><li>Utilizing excellent communication skills, both verbal and written, to effectively interact with employees, guests, suppliers and senior management.
</li><li>Maintaining a safe and healthy environment by establishing, following, and complying with sanitation standards and procedures
</li></ul>WHO IS CALIFORNIA PIZZA KITCHEN
We are passionate individuals committed to inspiring others by bringing California creativity to every meal! Founded in 1985, former federal prosecutors Rick Rosenfield and Larry Flax combined their fervor for food and fresh ingredients to create innovative, hearth-baked pizzas such as The Original BBQ Chicken, California Club and Thai Chicken that are created in a lively open kitchen. The concept gave California a place in the pizza revolution alongside Chicago and New York. CPK has since become the place for taste makers, rule breakers and earth shakers who conquer challenges by daring to work on the edge and thinking outside the box.
REQUIREMENTS
<ul><li>Minimum of two years FOH management experience in a high volume, faced paced restaurant.
</li><li>Strong communication skills &ndash; verbal and written.
</li><li>Exceptional leadership skills &ndash; ability to motivate, inspire and develop a team.
</li><li>Passionate about execution, hospitality and service.
</li></ul>While performing the duties of this job the employee is frequently exposed to computer terminals. The noise level and temperature is moderate. The employee has the ability to sit, stand and/or walk for up to 10 hours a day. The employee is occasionally required to stoop, bend or kneel, lift up to 40 lbs. and perform other diverse physical tasks as needed. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
NOTE: CPK reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
A full job description, including physical demands of the job is available upon request.
The current salary range for this position is USD $68,640.00 to $78,839.00.
Various benefits are available for this position, including 401K, health, dental, vision, and disability insurance through CPK&rsquo;s designated providers. CPK regularly reviews its benefits offerings and may change benefits and providers from time to time.
California Pizza Kitchen is an equal opportunity employer and does not discriminate against any applicant for employment based on race, color, religion, national origin, age, gender, or any other legally protected classification. Everyone has a seat at our table.</div>

<div>At California Pizza Kitchen, we bring the biggest and best parts of ourselves to work and to our communities, and are guided by our ROCKS philosophy (Respect, Opportunity, Communication, Kindness and Service). We are committed to moving people forward and encourage everyone to apply their passion at CPK. So go ahead&hellip;be bold, be epic, be YOU!
THE PERKS
<ul><li>Comprehensive eight-week training program utilizing several methods of learning including online, book and shoulder-to-shoulder teaching.
</li><li>Tremendously passionate, one-of-a-kind company culture.
</li><li>Opportunities for growth and development. We love promoting from within!
</li><li>Unique electronic learning platform appropriately titled &ldquo;The Proof&rdquo; to engage continuous development.
</li><li>All the pizza you can eat! Manager meals while working and a Management Dine-Out card to enjoy with your family and friends.
</li><li>An environment where you can express your unique talents and skills.
</li><li>Employee driven assistance program called the Kindness Fund which lends a helping hand to our team members encountering life challenges.
</li><li>Industry competitive compensation package including bonus potential.
</li><li>Comprehensive benefits package, including medical, dental and vision and more.
</li></ul>OUR EXPECTATIONS
<ul><li>Delivering a phenomenal guest experience.
</li><li>Leading and inspiring the team with a people-first mentality to build on CPK's best in class culture.
</li><li>Building a team around hospitality and culinary execution and developing top talent to drive the business forward - fostering career growth and cross training for the team.
</li><li>Building sales, profitability, and guest counts.
</li><li>Managing the P&amp;L for the restaurant.
</li><li>Meeting financial objectives by forecasting, adjusting labor expenditures, practicing portion controls, preparing budgets, and analyzing variances.
</li><li>Utilizing excellent communication skills, both verbal and written, to effectively interact with employees, guests, suppliers and senior management.
</li><li>Maintaining a safe and healthy environment by establishing, following, and complying with sanitation standards and procedures
</li></ul>WHO IS CALIFORNIA PIZZA KITCHEN
We are passionate individuals committed to inspiring others by bringing California creativity to every meal! Founded in 1985, former federal prosecutors Rick Rosenfield and Larry Flax combined their fervor for food and fresh ingredients to create innovative, hearth-baked pizzas such as The Original BBQ Chicken, California Club and Thai Chicken that are created in a lively open kitchen. The concept gave California a place in the pizza revolution alongside Chicago and New York. CPK has since become the place for taste makers, rule breakers and earth shakers who conquer challenges by daring to work on the edge and thinking outside the box.
REQUIREMENTS
<ul><li>Minimum of two years FOH management experience in a high volume, faced paced restaurant.
</li><li>Strong communication skills &ndash; verbal and written.
</li><li>Exceptional leadership skills &ndash; ability to motivate, inspire and develop a team.
</li><li>Passionate about execution, hospitality and service.
</li></ul>While performing the duties of this job the employee is frequently exposed to computer terminals. The noise level and temperature is moderate. The employee has the ability to sit, stand and/or walk for up to 10 hours a day. The employee is occasionally required to stoop, bend or kneel, lift up to 40 lbs. and perform other diverse physical tasks as needed. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
NOTE: CPK reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
A full job description, including physical demands of the job is available upon request.
The current salary range for this position is USD $60,000 - $65,000.
Various benefits are available for this position, including 401K, health, dental, vision, and disability insurance through CPK&rsquo;s designated providers. CPK regularly reviews its benefits offerings and may change benefits and providers from time to time.
California Pizza Kitchen is an equal opportunity employer and does not discriminate against any applicant for employment based on race, color, religion, national origin, age, gender, or any other legally protected classification. Everyone has a seat at our table.</div>

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