food and beverage associate

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
Guest Service Associate F&amp;B Service 
Passionate about guest interaction, food and beverage? As a Guest Service Associate F&amp;B Service, you will lead your team to create unforgettable Food &amp; Beverage experiences for our guests.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21</li></ul>
What you will be doing:<ul><li>
Assist in leading, mentoring and training the Food &amp; Beverage Operations team</li><li>
Supervise and delegate duties; Ensure brand standards are maintained</li><li>
Liaise with kitchen to ensure the highest standard of food quality and visual appeal</li><li>
Your experience and skills include:</li><li>
Service focused personality is essential and a passion for everything food and beverage</li><li>
Previous experience in a similar leadership role is an asset</li><li>
Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul><div> 
Qualifications</div> 
Your experience and skills include:<ul><li>
Service focused personality is essential and a passion for everything food and beverage</li><li>
Previous experience in a similar leadership role is an asset</li><li>
Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul></div>

Guest Service Associate - F&B Service

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

Louvre Hotels Group MENA

<div>
 As an F&amp;B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner.
 </li>
 <li>
 Take customer orders, answer questions, and make menu recommendations.
 </li>
 <li>
 Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
 </li>
 <li>
 Serve meals and drinks in accordance with established standards and presentation guidelines.
 </li>
 <li>
 Handle guest inquiries, concerns, and requests promptly and courteously.
 </li>
 <li>
 Maintain a clean and organized dining area, including setting up tables and clearing dishes.
 </li>
 <li>
 Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
 </li>
 <li>
 Upsell menu items and promote special promotions to enhance the guest experience.
 </li>
 <li>
 Process customer payments and handle cash transactions accurately.
 </li>
 <li>
 Follow hygiene and safety guidelines to ensure a clean and safe working environment.
 </li>
 <li>
 Assist in restocking and replenishing supplies as needed.
 </li>
 <li>
 Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

F&B Associate

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The F&amp;B Associate is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and seat guests as they enter the restaurant.
 </li>
 <li>
 Present menus, answer questions about menu items, and offer recommendations.
 </li>
 <li>
 Take accurate food and drink orders using a POS system (Micros).
 </li>
 <li>
 Communicates with the kitchen about the orders and being very clear about special wishes of guests.
 </li>
 <li>
 Ensure timely delivery of meals and drinks.
 </li>
 <li>
 Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
 </li>
 <li>
 Process payments, issue receipts, and handle cash or card transactions.
 </li>
 <li>
 Keep tables clean and ensure the dining area is tidy at all times.
 </li>
 <li>
 Follow all health &amp; safety, food safety and hygiene regulations and hotel procedures.
 </li>
 <li>
 Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
 </li>
 <li>
 Support with opening and closure procedures.
 </li>
 <li>
 Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
 </li>
 <li>
 Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
 </li>
 <li>
 Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
 </li>
 <li>
 Any other reasonable duties assigned by hotel management.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Exceptional service delivery
 </li>
 <li>
 Efficiency of service
 </li>
 <li>
 Complaint resolution
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Reliability
 </li>
 <li>
 Positive body language
 </li>
 <li>
 &ldquo;Can do&rdquo; attitude
 </li>
 <li>
 Excellent grooming standards
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 We hire for attitude and competencies, and train for skills!
 </li>
 <li>
 Language requirement: English, Arabic will be an added advantage
 </li>
 </ul>
</div>

Food & Beverage Associate

Raffles Hotels & Resorts

Company Description An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city centre space, impeccable service and sophisticated Asian style. Located a 15 minute drive from Dubai International Airport, it is ideally situated in the business and shopping district adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. Job Description PURPOSE OF POSITION: To support both the colleagues and leaders of Raffles Salon in achieving the highest quality of service and standards and improving the level of guest satisfaction through positive engagement and communication. Key Roles & Responsibilities: <ul> <li>Maintain the LQA service standards as required for the Outlet.</li> <li>Read daily reports, hotel updates and acknowledge any VIP arrivals, reporting to shift 10 minutes before start time and communicating any delays in advance.</li> <li>Know all Food & Beverage menu items, garnishes, contents and preparation methods and be able to relay that information to guests politely and concisely.</li> <li>Present children's menus, describe specials and alternative cuisine.</li> <li>Serve and clear food and beverage items unobtrusively and professionally using tray and appropriate service ware.</li> <li>Utilize the POS system to ring up sales, print checks, close checks and complete cash out procedures.</li> <li>Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.</li> <li>Ascertain guests' satisfaction, handle problems and inform the Supervisor/Manager of the resolution.</li> <li>Follow cash and credit card procedures per the accounting department guidelines.</li> <li>Maintain a clean, neat and orderly restaurant throughout service.</li> <li>Polish cutlery and refill salt, pepper, sugar and creamers.</li> <li>Operate the coffee machine to make specialty coffees/teas.</li> <li>Serve non alcoholic and alcoholic drinks.</li> <li>Ensure the workstation is stocked with appropriate condiments at all times.</li> <li>Report guest comments regarding food and beverage to management.</li> <li>Maintain and handle operating equipment with care.</li> <li>Adhere to safety, sanitation, HACCP and hygiene policies.</li> <li>Maintain good working relationships with colleagues and other departments.</li> <li>Know all F&B services, outlets and hotel features.</li> <li>Perform opening/closing duties and set all tables according to standards.</li> <li>Report deviations from standards and procedures to manager.</li> <li>Keep service and storage areas safe and clean.</li> <li>Minimize waste, breakages and mishandling of supplies and equipment.</li> <li>Carry out cleaning and maintenance of the outlet.</li> <li>Notify Supervisor/Manager at least four hours prior to shift if unable to attend due to illness.</li> <li>Assist other Food & Beverage outlets during peak hours or extended shifts as needed.</li> <li>Support management in supervising operations to maintain service standards.</li> <li>Assist Supervisor/Manager with daily shift briefings and information dissemination.</li> <li>Provide colleague training, act as a role model, and lead by example.</li> <li>Use Raffles Dubai operating systems.</li> <li>Conduct beverage and equipment inventories, ensuring no variances.</li> <li>Perform trainer tasks and conduct staff training as assigned.</li> <li>Use a hands on approach to develop employees and demonstrate team building.</li> <li>Understand management goals and work towards achieving them.</li> <li>Carry out any other duties as assigned by management.</li> </ul> Qualifications - Personal Attributes: <ul> <li>Excellent reading, writing and oral proficiency in English.</li> <li>Strong communication skills; ability to multitask and extensive wine and cuisine knowledge.</li> <li>Computer proficiency.</li> <li>Courteous and helpful to colleagues and guests.</li> <li>Experienced in all aspects of restaurant service.</li> <li>Well presented and professionally groomed at all times.</li> <li>Trainer with solid motivational and teamwork skills.</li> <li>Attention to detail and strong interpersonal skills.</li> <li>Able to perform all tasks accurately and efficiently.</li> </ul> Qualifications - Education: <ul> <li>Secondary education.</li> </ul> Experience: <ul> <li>Minimum 2 years of hotel experience with at least 1 year in a 5 star luxury operation.</li> <li>Knowledgeable in food and beverage service standards and up selling skills.</li> <li>High awareness of maintaining 5 star standards.</li> <li>Knowledgeable in Micros and Opera systems and cashiering process.</li> </ul> Raffles Dubai Sheikh Rashid Road, Wafi 121800 Dubai, United Arab Emirates

Captain

Al-Futtaim Automotive

Café Assistant/ Customer Service Associate Retail M&S UAE Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintains a safe and legal working environment for customers and colleagues. What you will do <ul><li>Uses the Ready to Trade Checklist and product specification checklist to maintain opening standards</li><li>Ensures products are displayed according to visual display standards for opening and maintained at all times</li><li>Implements principles of 'Clean As You Go' for kit, counters and seating areas</li><li>Logs equipment failures in line with the checklist provided</li><li>Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP</li><li>Maintains a high level of personal and food hygiene at all times</li><li>Aware of sales targets and uses this information to drive additional sales</li><li>Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.</li><li>Seeks opportunity to promote deals and offers, upsell and offer perfect partner products</li><li>Drives Units Per Transactions by ensuring correct products are in the right place and replenished</li><li>Helps the customers to shop via the different options (e.g., Cake orders, Take away service, Menu orders, Call and Collect)</li><li>Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable</li><li>Understands what the point of difference is between M&S products and the equivalent products with other retailers</li><li>Uses selling skills and in depth knowledge of products to personally drive sales</li><li>Replenishes products throughout the trading day (check stock reports for new and replenished lines and ensure they are displayed, maintain the integrity of store stock system, drive stock accuracy processes through stock counts, stock take, log system)</li><li>Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area (maintains cold chain, ensures all legal ticketing process, delivers a safe working environment, takes responsibility for maintaining store equipment, has an awareness of potential hazards and takes appropriate action)</li></ul> Required Skills <ul><li>Friendly and engaging personality, confident, helpful, polite and physically fit (stand for minimum 8 hours)</li><li>Good verbal communication skills</li><li>F&B hygiene knowledge and certification</li><li>Some heavy lifting</li><li>Ability to stand for a minimum of 8 hours</li></ul> What Equips You For The Role <ul><li>High School (Bachelor Preferred)</li><li>4-5 years' experience in F&B (Food and Beverage)</li><li>Proven ability to achieve goals</li><li>Excellent relationship skills</li><li>Accountability</li></ul>

Cafe Assistant/ Customer Service Associate Retail M&S UAE

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To support both the colleagues and leaders of Raffles Salon in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Maintain the LQA service standards as required for the Outlet.</li><li>
Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP&rsquo;s arrivals to ensure they are acted upon. Report to shift 10 mins before start time and communicate in advance if any delay. Must know all Food &amp; Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.</li><li>
Present children's menus when appropriate, and describe specials and alternative cuisine.</li><li>
Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.</li><li>
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li><li>
Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.</li><li>
Ascertain guests&rsquo; satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.</li><li>
Follow cash and credit card procedures according to the guidelines of the accounting department.</li><li>
Maintain a clean, neat and orderly restaurant throughout service.</li><li>
Polish cutlery, refill salt, pepper and sugar, creamers etc.</li><li>
Must be able to prepare/operate the coffee machine to make specialty coffee&rsquo;s/Tea&rsquo;s</li><li>
Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks.</li><li>
Ensure that work station is stocked with appropriate condiments at all times.</li><li>
Report any guest comments regarding food and beverage to manager</li><li>
Conscientious handling and maintenance of operating equipment.</li><li>
Learn and adhere to safety, sanitation, HACCP and hygiene policies</li><li>
Maintain good working relationships with colleagues, and all other departments.</li><li>
Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features.</li><li>
Perform opening/closing side duties as assigned and set all tables according to standards.</li><li>
Report to manager any kinds of deviation from set standard and procedures.</li><li>
Ensure that all service and storage areas are kept safe and clean</li><li>
Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li><li>
Carry out cleaning and maintenance of the outlet.&bull; Incase of being unwell and not able to report to work, Restaurant Supervisor/ Manager must be notified a minimum of 4 hrs prior shift through telephone call.</li><li>
Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs.</li><li>
Actively support in the Management in supervision of the operation/section to maintain service standards</li><li>
Assist the Supervisor/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees</li><li>
Assist in colleagues training and act as a role model by leading by example and actively supporting the colleagues throughout their shift.</li><li>
Must learn and be able to use the operating systems at Raffles Dubai.</li><li>
Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.</li><li>
Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.</li><li>
Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.</li><li>
Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.</li><li>
Carry out any other duties as and when assigned by the Management of the Hotel</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES
 <ul><li>Excellent reading, writing and oral proficiency in English</li><li>
Strong communication skills; the ability to multitask; extensive wine and cuisine knowledge; computer proficiency.</li><li>
Courteous and helpful to colleagues and guests</li><li>
Experienced in all aspects of restaurants service</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Trainer with solid motivational and teamwork skills</li><li>
Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments</li><li>
Able to perform all the tasks accurately and efficiently</li></ul>
QUALIFICATIONS
<ul><li>Secondary education</li></ul>
EXPERIENCE
<ul><li>Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation</li><li>
environment.</li><li>
Knowledgeable in food and beverage service standards and up-selling skills</li><li>
High awareness on maintaining 5-star standards</li><li>
Knowledgeable on Micros and Opera system and Cashiering process</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

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