food service operations manager

SSA Group

<div>
 SSA Group at
 
 Naples Zoo at Caribbean Gardens
 
 is looking for a talented Food Service Operations Manager to join our team!
 
 
 All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.
 
 
 
 Food Service Operations Manager
 
 
 
 
 Who are we
 
 :
 
 
 SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
 
 
 SSA was built by families, for families, with a family&rsquo;s sense of love and dedication. We don&rsquo;t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
 
 
 
 Position Title:
 
 Food Service Operations Manager
 
 
 
 Reports to:
 
 General Manager
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
 </li>
 <li>
 Ensure your department&rsquo;s team is set with the operation in mind: hire &amp; recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
 </li>
 <li>
 Builds &amp; develops department&rsquo;s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
 </li>
 <li>
 Oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance.
 </li>
 <li>
 Maintain a clean, safe and organized work environment.
 </li>
 <li>
 Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
 </li>
 <li>
 Work directly with Executive Chef on execution of food programs, quality and daily oversight.
 </li>
 <li>
 Maintains a close relationship with the client's staff to ensure a positive working relationship.
 </li>
 <li>
 Uphold and demonstrate a complete understanding of company policies and procedures.
 </li>
 <li>
 Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest Service.
 </li>
 <li>
 Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
 </li>
 <li>
 Build, implement and drive operational systems, processes and policies in support of organizations mission, business needs, client &amp; SSA expectations.
 </li>
 <li>
 Assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence.
 </li>
 <li>
 Responsible for the day to day functions of all food services and programs. With specific focus to front of house operations.
 </li>
 <li>
 Work with Executive Chef on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aid.
 </li>
 <li>
 Facilitate the maintenance and repairs of facility and equipment.
 </li>
 <li>
 Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard.
 </li>
 <li>
 Process invoices so that all vendors are paid within terms.
 </li>
 <li>
 Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
 </li>
 <li>
 Ensure SSAfety training(s) completed with all staff upon hire.
 </li>
 <li>
 Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
 </li>
 <li>
 Maintains quality and facility cleanliness.
 </li>
 <li>
 Support department financial forecasts, information flow and management, business processes and organization planning. Manages merchandising for consistency, impulse sales, and driving per cap.
 </li>
 <li>
 Process invoices to office team ensuring smooth communication so that all vendors are paid within terms.
 </li>
 <li>
 Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
 </li>
 <li>
 Schedule appropriate staff levels in accordance with budget and business forecast.
 </li>
 <li>
 Set precedent to achieve Sales, Per Cap &amp; Controllable Budget.
 </li>
 <li>
 Promote an inclusive &amp; supportive approach at the Unit.
 </li>
 <li>
 Supports unit in being an example for Company &amp; Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
 </li>
 <li>
 Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
 </li>
 <li>
 Perform other tasks as deemed necessary.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
 </li>
 <li>
 Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
 </li>
 <li>
 Exceptional problem solving/decision making skills combined with the ability to be organized.
 </li>
 <li>
 Demonstrates financial management, merchandising, analytical, planning and leadership skills.
 </li>
 <li>
 Demonstrates the ability to remain flexible in a fast-paced environment.
 </li>
 <li>
 Computer knowledge and skill level for basic office functions.
 </li>
 <li>
 Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
 </li>
 <li>
 Ability to work varied hours/days, including nights, weekends and holidays, as needed.
 
 
 </li>
 </ul>
 
 IDEA + Belonging
 
 
 
 <ul>
 <li>
 Promote an inclusive &amp; supportive approach within the Brand team, with networking continuing at all units.
 </li>
 <li>
 Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
 </li>
 <li>
 Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
 </li>
 <li>
 Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
 
 
 </li>
 </ul>
 
 Previous Experience
 
 
 
 <ul>
 <li>
 Two years Operations Manager experience dependent on sales, more years&rsquo; experience may be applicable.
 </li>
 <li>
 ServSafe or Food Handling Certified.
 </li>
 <li>
 All education backgrounds eligible, must by 18 or older.
 
 
 </li>
 </ul>
 This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
 
 
 
 SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
 
 
 
 
 Compensation And Benefits
 
 
 
 <ul>
 <li>
 Full-Time, Exempt
 </li>
 <li>
 $75 monthly cell phone stipend
 </li>
 <li>
 Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
 </li>
 <li>
 Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
 </li>
 <li>
 Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
 </li>
 <li>
 Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
 </li>
 <li>
 Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
 </li>
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 SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family&rsquo;s serious medical conditions.
 </li>
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 Up to 5 days Paid Bereavement Leave
 </li>
 <li>
 On-Demand Pay Program: Get access to a portion of earned wages before payday.
 </li>
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 Meal Plan &amp; Employee Discounts where applicable
 </li>
 <li>
 Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
 </li>
 <ul>
 <li>
 Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
 
 </li>
 </ul>
 </ul>
 SSA Holdings and its affiliated companies, including SSA Group, A&amp;F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
 
 
 All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
 
 
 San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
</div>

Food Service Operations Manager

Shamiya Catering

Job Description:We are one the leading International Catering &amp; Restaurants Operations Company based out of Kuwait is Hiring for the Operations ManagerThe candidate should have the following attributes for the OPAM position.<ul><li>Strong personality with good attitude, well organized, flexible in nature and follow the deadlines and complete the assigned tasks in time.</li><li>Responsible for End-to-End company&rsquo;s overall daily Operations Planning and Restaurant&rsquo;s and Central Kitchen Operations.</li><li>He will be leading the Call Center Inbound and Outbound operations</li><li>He will be handling the customer services, continuous operations improvement planning in order to exceed the expectations of end customer&rsquo;s</li><li>Responsible for GetCari / Deliveroo, Talabat, Restaurant Deliveries Management</li><li>Liaising with Supplier&rsquo;s for sourcing the material for daily operations</li><li>Ensuring that the work environment is safe by following all local MOH guidelines and Kuwait regulations regarding workplace safety</li><li>Monitoring the quality of food products to ensure they meet company standards</li><li>Developing a budget for food and beverage operations, including labor costs, equipment purchases, and supplies required to run the department effectively</li><li>Interviewing, hiring, and training new employees in conjunction with human resources manager</li><li>Establishing and enforcing rules regarding employee code of conduct and workplace safety procedures to ensure the safety of all staff members</li><li>Monitoring inventory levels of food products to ensure they are consistent with sales trends over time</li><li>Analyzing customer data to determine preferences and purchasing patterns so that new products can be added to the menu or existing products can be discontinued if they are not selling well</li><li>Creating marketing plans to promote new products or services in order to increase revenue</li><li>Conducting training sessions on topics such as food preparation, food safety, customer service, and inventory management for employees who work in food service or beverage operations</li><li>The job holder will be responsible for maintaining and helping enforce the agreed brand standards for each unit by conducting and managing monthly audits</li><li>The job holder will act as a purchasing officer and budget controller for the restaurant, creating a professional relationship with all suppliers</li><li>This will include ordering of equipment within financial constraints, invoice querying and establishing a positive relationship with the park Finance Department</li><li>The Operations Manager will assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect</li><li>They will consistently review products delivered to ensure KPIs are met and take up any shortcomings with suppliers</li><li>The Operations Manager is expected to provide constant leadership, counselling, advice and feedback to their peers</li><li>They must provide an environment of openness and trust, with constant feedback and performance coaching</li><li>Leader should lead by example and do effective planning and execution to achieve company goals to maximize the profits</li><li>Responsible for doing surprise store audits and internal audits to ensure that FSMS, QMS, HACCP parameters are met and followed.</li><li>The candidate should be stable and looking forward for longer employment tenure with us should apply</li><li>He should be available 24/7 as our business operations is functional 24/7 and 365 days.</li></ul>Job Type: Full-timeWork Location: In person

Operation Manager

TKC Holdings, Inc.

<div>
 Wage Rate
 
 
 $75,000/year
 
 
 
 Overview
 
 
 
 Are you looking for a career with premium benefits and the potential for growth?  At Trinity Services Group, we have created something special, a better place to work and grow.  Many employees start just expecting a paycheck but end up with a rewarding career.  We provide exceptional training and a clear career path.
 
 
 We are proud to be a military and veteran friendly employer.
 
 
 
 About This Position
 
 
 
 Traveling Food Service Director will plan, direct, and coordinate the activities associated with running and assisting food service operations in multiple sites. Responsible for stepping into facilities within assigned region which need support with supervision, preparing meals and/or other tasks as assigned based on the clients/business needs. This position is in charge of the operational and financial responsibilities for the kitchen while assigned to a designated location. Supervises an AFSD and/or a team of Food Service Supervisors and/or Cooks who are involved with the preparation, serving and clean-up of food in a secure correctional facility. Prior to deployment to any facility, a complete briefing by the Regional Food Service District manager or designee on the status of the facility and support needs to be executed will be reviewed.
 
 
 Our ideal Food Service Director excels at the following:
 
 
 <ul>
 <li>
 Passionate about food and service
 </li>
 <li>
 Has a solid understanding of food handling regulations
 </li>
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 Desire to always learn more
 </li>
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 Ability to work as a team member, as well as independently
 </li>
 <li>
 Ability to multi-task and adapt to changes quickly
 </li>
 <li>
 Dependable and flexible
 </li>
 <li>
 A strong leader and coach
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Supervise, train, and instruct team members and/or inmates in general food service practices, including the preparation, cooking, and serving of food.
 </li>
 <li>
 Oversee the appropriate quantities of food are prepared and served according to facility or site plan.
 </li>
 <li>
 Hires, orients, trains and issues corrective action (when applicable) to team members.
 </li>
 <li>
 Review and approve payroll on a bi-weekly basis.
 </li>
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 Coordinate the work flow and assign work to team members.
 </li>
 <li>
 Ensure all team members are adequately trained and capable to perform job responsibilities safely.
 </li>
 <li>
 Coordinate the work flow and assign work to team members.
 </li>
 <li>
 Directs team members to ensure job-related rules, policies, procedures, and security guidelines are enforced.
 </li>
 <li>
 Responsible for maintaining accuracy of inventory in advance preparation of planned menu schedule.
 </li>
 <li>
 Ensure ordering and all required reports are completed accurately and on time.
 </li>
 <li>
 Knows and complies with client&rsquo;s contractual obligations.
 </li>
 <li>
 Ensure food items are stored in a safe and hazard free manner.
 </li>
 <li>
 May plan for special events and functions thru participation in meetings with assigned customer facility operations staff.
 </li>
 <li>
 Maintain product service quality standards.
 </li>
 <li>
 Maintain a sanitary environment following food service and Health Department codes and regulations.
 </li>
 <li>
 Maintain accurate on-site reports of daily and monthly financial, production, and activity.
 </li>
 <li>
 Responsible for any state or other inspection of food service operation.
 </li>
 <li>
 May participate in the contract negotiation and renewal process.
 </li>
 <li>
 Ability to travel up to 100% of the time from your home base account including overnight stays at hotels when needed.
 </li>
 <li>
 May perform other duties as assigned.
 
 
 </li>
 </ul>
 What You'll Need
 
 
 <ul>
 <li>
 High School Diploma or Equivalent, and you must be at least 18 years of age.
 </li>
 <li>
 Three years of management or supervisory experience in a food service environment.
 </li>
 <li>
 Valid Driver License.
 </li>
 <li>
 Ability to travel up to 100% of the time from your home base account including overnight stays at hotels when needed.
 </li>
 <li>
 Knowledge and experience managing and applying kitchen sanitation and safety standards and methods.
 </li>
 <li>
 Knowledge of basic accounting and mathematical abilities to complete necessary reports High School Diploma or Equivalent
 </li>
 <li>
 Five years&rsquo; of management or supervisory experience in a food service environment.
 </li>
 <li>
 ServSafe Food Manager&rsquo;s Certification Required.
 </li>
 <li>
 Establishing a course of action for self and/or others to accomplish specific goals by planning proper assignments of personnel and appropriate allocation of resources.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Trinity Services Group (TSG) offers comprehensive benefits to all regular-full time employees:
 
 
 <ul>
 <li>
 Medical w/prescription coverage
 </li>
 <li>
 Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Basic Life and Basic Accidental Death and Dismemberment Insurance
 </li>
 <li>
 Short Term Disability
 </li>
 <li>
 Long Term Disability
 </li>
 <li>
 Voluntary benefits that can be selected to create the right package for you
 
 
 </li>
 </ul>
 TSG also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
 
 
 <ul>
 <li>
 Paid Time Off
 </li>
 <li>
 Company Match for the 401(k) Retirement Savings Plan
 </li>
 <li>
 We now also offer DailyPay providing you immediate access to earned wages.
 
 
 </li>
 </ul>
 EEO Statement
 
 
 Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
 
 
 We maintain a drug-free workplace.
 
 
 A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
 
 https://tkcholdings.com/privacy-policy-108
 
</div>

Traveling Food Service Director

US Department of Veterans Affairs

Supervisory Dietitian (Food Operations)

Old Colony YMCA

<div>
 
 OCES
 
 Seeks a caring individual to oversee food service operations at assigned meal sights for our Meals on Wheels Program, which provides needed nutritious meals to our consumers. Work with us and feel good about the contribution you are making each day.
 
 
 Reliable transportation required. Monday through Friday mornings! 22-25 hours per week
 
 
 
 What You Will Bring To The Job
 
 
 
 <ul>
 <li>
 Strong organizational skills
 </li>
 <li>
 Ability to understand and follow regulations and procedures
 </li>
 <li>
 Caring and sensitivity to our served population
 </li>
 <li>
 Food service experience desirable - but not required
 </li>
 <li>
 Some computer experience
 </li>
 <li>
 Valid Driver's License
 
 
 </li>
 </ul>
 
 What You Will Receive
 
 
 
 <ul>
 <li>
 Generous paid time off
 </li>
 <li>
 Knowledge that you are helping in the community
 </li>
 <li>
 Connections with other caring staff and the gratitude of our consumers
 
 
 </li>
 </ul>
 
 APPLY TODAY!
 
 
 
 OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply!
 
 
 Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.
</div>

Meals on Wheels Site Manager

Fresh Ideas Management, LLC

<div>
 Fresh Ideas
 
 
 
 Salary:
 
 $62,000-$65,000
 
 
 Fresh Ideas Management is a dynamic food service management company that believes good food is a powerful thing. Food brings people together and food creates memories.
 
 
 Fresh Ideas encourages creativity by creating fun working environments for our teams! Our diverse teams enjoy a workplace where creativity, openness and innovation flow free and new,
 
 Fresh Ideas
 
 are encouraged. Our team-members are excited about creating delicious, unique and engaging dining experiences for our guests.
 
 
 Fresh Ideas offers a full benefits package, flexible schedules that respect one of our core values, work life balance, and ongoing training and development opportunities. This, along with our rapid growth, means accelerated promotion opportunities for every motivated Fresh Ideas team member!
 
 
 
 Job Summary
 
 
 
 
 FRESH IDEAS
 
 is hiring an
 
 Assistant Director of Dining Services
 
 to support our food service account at the CALLAWAY HOUSE in Austin, TX! In this key leadership role, you will be responsible for assisting with the day-to-day food service operations at Callaway student housing. You will manage and lead a team of associates, and will be responsible for talent development, managing client relationships, profitability, and supporting financial goals in an assigned area.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Works with the Chef and management team in creating nutritious and top quality food.
 </li>
 <li>
 Implements new culinary programs in conjunction with the marketing and culinary teams.
 </li>
 <li>
 Maintains excellent relationships with the client.
 </li>
 <li>
 Manages, trains, and develops associates.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1 to 3 years of food service management experience.
 </li>
 <li>
 Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
 </li>
 <li>
 Strong leadership and communication skills.
 </li>
 <li>
 Financial experience and business acumen skills.
 </li>
 <li>
 Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
 </li>
 <li>
 Associate&rsquo;s degree is preferred.
 
 
 </li>
 </ul>
 
 About Compass Group: Achieving leadership in the foodservice industry
 
 
 
 
 Associates at Fresh Ideas
 
 
 are offered many fantastic benefits.
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Life Insurance/ AD
 </li>
 <li>
 Disability Insurance
 </li>
 <li>
 Retirement Plan
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Holiday Time Off (varies by site/state)
 </li>
 <li>
 Personal Leave
 </li>
 <li>
 Associate Shopping Program
 </li>
 <li>
 Health and Wellness Programs
 </li>
 <li>
 Discount Marketplace
 </li>
 <li>
 Identity Theft Protection
 </li>
 <li>
 Pet Insurance
 </li>
 <li>
 Commuter Benefits
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Flexible Spending Accounts (FSAs)
 
 
 </li>
 </ul>
 Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
 
 
 https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FreshIdeas.pdf
 
 
 Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 
 
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
 
 
 Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
 
 
 Applications are accepted on an ongoing basis.
 
 
 Fresh Ideas maintains a drug-free workplace.
</div>

ASSISTANT DIRECTOR DINING SERVICES - Callaway House- AUSTIN, TX

Americana Restaurants

<div>
 
 
 Purpose of the Role:
 
 
 
 Responsible for driving sales, profitability, operational excellence, and team development across assigned stores. Partners with Restaurant Managers (RMs/RGMs) to deliver strong business plans, exceptional customer experience, and full compliance with company standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and review annual and monthly restaurant operating and business plans with RMs.
 </li>
 <li>
 Drive sales and financial performance through effective execution of marketing programs, P&amp;L analysis, cost control, and operational audits.
 </li>
 <li>
 Monitor competitors, support new product launches, and ensure timely communication to restaurant teams.
 </li>
 <li>
 Ensure restaurant excellence by maintaining service, quality, cleanliness, safety, and security standards while resolving major operational and customer issues.
 </li>
 <li>
 Track KPIs, customer feedback, and GES/ROCC results, leading corrective and improvement initiatives.
 </li>
 <li>
 Coach and develop restaurant management teams, identify high-potential talent, and ensure effective training, performance appraisals, and bench planning.
 </li>
 <li>
 Ensure compliance with audits, cash handling, labor regulations, maintenance schedules, and required systems and tools.
 </li>
 <li>
 Promote teamwork, employee engagement, and a strong customer-focused culture across all restaurants.
 </li>
 </ul>
 
 
 
 
 
 Education, Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Tourism &amp; Hotel Management or Business Administration preferred)
 </li>
 <li>
 Minimum 5&ndash;6 years overall experience in retail and/or consumer-oriented service operations, preferably in multi-outlet food or QSR environments
 </li>
 <li>
 Minimum 2&ndash;3 years in an operations management role with responsibility for sales, profit, people management, and compliance
 </li>
 <li>
 At least 2 years of QSR experience, preferably with an international brand
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership, coaching, and people development skills
 </li>
 <li>
 Excellent communication and stakeholder management capability
 </li>
 <li>
 Strong customer-centric mindset with focus on service excellence
 </li>
 <li>
 Analytical, data-driven decision-making using operational and financial metrics
 </li>
 <li>
 Solid understanding of QSR operations, compliance, and performance standards
 </li>
 <li>
 Proficient in operational systems (One Klick, Aloha, Crunch Time, Pace Setter) and MS Office
 </li>
 <li>
 High adaptability and resilience in fast-paced environments
 </li>
 </ul>
</div>

Area Coach

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