food service representative

Domino's

<div><b>Job Description</b><p><b><br>
Customer Service Representative</b></p><p>
It's more fun with us!</p><p>
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.</p><p>
It all starts with you</p><p>
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.</p><p>
Drive your own career</p><p>
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.</p><p>
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.</p><p>
Domino's CSR Responsibilities Include: :</p><ul><li>Demonstrating a friendly, positive attitude and great customer service skills</li><li>Taking orders over the phone and in person</li><li>Dealing with customer concerns</li><li>Cash handling</li><li>Upselling</li><li>Making Domino&rsquo;s high quality pizzas</li><li>Food and portion control</li><li>Hygiene and food safety</li><li>Food preparation</li><li>General cleaning duties</li></ul><p>
Those are the basics, but here&rsquo;s what else you can expect:</p><p>
General Job Duties</p><ul><li>Operate all equipment</li><li>Stock ingredients from delivery area to storage, work area, walk-in cooler</li><li>Prepare product</li><li>Receive and process telephone orders</li><li>Take inventory and complete associated paperwork</li><li>Clean equipment and facility approximately daily</li></ul><p>
Communication Skills</p><ul><li>Ability to comprehend and give correct written instructions</li><li>Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person</li></ul><p>
Essential Functions/Skills</p><ul><li>Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)</li><li>Must be able to make correct monetary change</li><li>Verbal, writing, and telephone skills to take and process orders</li><li>Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed</li><li>Ability to enter orders using a computer keyboard or touch screen</li></ul><p>
Work Conditions</p><ul><li>Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks</li><li>In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas</li><li>Sudden changes in temperature in work area and while outside</li><li>Fumes from food odors</li><li>Exposure to cornmeal dust</li><li>Cramped quarters including walk-in cooler</li><li>Hot surfaces/tools from oven up to 500 degrees or higher</li><li>Sharp edges and moving mechanical parts</li></ul><p>
Sensing</p><ul><li>Talking and hearing on telephone</li><li>Near and mid-range vision for most in-store tasks</li></ul><b><br>
Additional Information</b><ul><li><br>
Depth perception</li><li>Ability to differentiate between hot and cold surfaces</li></ul><p>
Temperaments</p><ul><li>The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions</li></ul><p>
Physical Requirements including, but not limited to the following:</p><p>
Standing</p><ul><li>Most tasks are performed from a standing position</li></ul><p>
Walking</p><ul><li>For short distances for short durations</li></ul><p>
Lifting</p><ul><li>Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck</li><li>Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'</li><li>Cases are usually lifted from floor and stacked onto shelves up to 72high</li></ul><p>
Carrying</p><ul><li>Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves</li><li>Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store</li><li>Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray</li></ul><p>
Pushing</p><ul><li>To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push</li><li>Trays may also be pulled</li></ul><p>
Climbing</p><ul><li>Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance</li></ul><p>
Stooping/Bending</p><ul><li>Forward bending at the waist is necessary at the pizza assembly station</li><li>Toe room is present, but workers are unable to flex their knees while standing at this station</li><li>Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day</li><li>Forward bending is also present at the front counter and when stocking ingredients</li></ul><p>
Crouching/Squatting</p><ul><li>Performed occasionally to stock shelves and to clean low areas</li></ul><p>
Reaching</p><ul><li>Reaching is performed continuously; up, down and forward</li></ul><p>
Hand Tasks</p><ul><li>Eye-hand coordination is essential; use of hands is continuous during the day</li><li>Frequently activities require use of one or both hands</li><li>Shaping pizza dough requires frequent and forceful use of forearms and wrists</li></ul></div>

Customer Service Rep(05020) - 2245 Nursey Rd

John Knox Village

<div><p><b><i>Part-Time, 12 hours per week</i></b></p>
<p><b><i>
Fireside Cafeteria</i></b></p><br>
<p></p>
<p>
Currently John Knox Village features 7 individual dining outlets spread out over the 400 acres of residential property each with a unique menu and style of service. Fireside is a cafeteria, Lakeside Grille is a quick service restaurant, Courtyard Caf&eacute;, Places Restaurant, and the newest, Stories Public House and Metropolitan are full service restaurants, and then there&rsquo;s the Coffee Shoppe. Each outlet is at least a mix scratch restaurant. Courtyard Caf&eacute;, Places, Stories Pub, and Metropolitan are 70 to 99% scratch made-to-order kitchens. Lakeside has some cook-to-order and some batch cooking for the meal period. Fireside is mostly batch cooking. All kitchens utilize prep and line cooks under the tutelage and leadership of a chef. Check averages range from $6.50 at Fireside to $20.00 at Metropolitan. All outlets feature flexible hours, full- and part-time positions. All full-time positions are benefit-eligible to include up to 5 weeks of PTO for the year. Each outlet has different hours of operations, the earliest starts service at 7am and the latest closing time is 8pm, so say goodbye to getting off work at 2am from a typical restaurant. Servers working the full-service restaurant earn a higher wage than a typical server in the retail world plus earn gratuities as well.</p>
<h5 class="jobSectionHeader"><b>
JOB SUMMARY</b></h5>
<h5 class="jobSectionHeader"><b>This position performs a wide variety of duties in a restaurant, dining room and kitchen environment. These duties may include, but are not limited to: functioning as host/hostess, setting up the dining area, taking food orders, serving food and cleaning and sanitizing the dining areas. Responsible for following instructions and carrying out assignments properly. Supportive of the Village&rsquo;s mission, values, and service/hospitality (PRIDE) expectations. Completes training hours as required by policy.</b></h5>
<p><b>
ESSENTIAL JOB FUNCTIONS</b></p>
<ul>
<li>Sets up and cleans the assigned dining areas</li>
<li>Relay orders to kitchen and serves food.</li>
<li>Performs food preparation.</li>
<li>May be responsible for cash handling and point of sales use.</li>
<li>Observes residents and responds to additional needs.</li>
<li>Maintains acceptable standards of workplace conduct.</li>
<li>Handles stress well and gets along with others within the workplace and with customers outside the department.</li>
<li>Adheres to all safety regulations and requirements.</li>
</ul>
<p><b>The responsibilities described above represent the primary responsibilities of the job. </b><b>Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.</b></p>
<p><b>
ESSENTIAL QUALIFICATIONS</b></p>
<p><b><i>
Candidate must be at least 16 years of age.</i></b></p>
<p><b>
Education:</b></p>
<ul>
<li>This position requires the level of education typically acquired by a course of study leading to a high school diploma or GED.</li>
</ul>
<p><b>Licenses/Certifications:</b></p>
<ul>
<li>Must obtain current Jackson County Food Handler Permit within 15 days of start date.</li>
</ul>
<p><b>Knowledge and Skills (required unless otherwise noted):</b></p>
<ul>
<li>Ability to work with a large group of residents/customers.</li>
<li>Beginner level knowledge of cash handling and cash register operation.</li>
<li>Awareness of cost control responsibilities of the position within the Department.</li>
<li>Ability to work irregular hours.</li>
<li>Ability to speak in simple sentences.</li>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos.</li>
<li>Ability to add and subtract two digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s.</li>
<li>Ability to perform tasting and/or smelling. Ability to apply common sense understanding to carry out detailed but straight-forward written or oral instructions.</li>
</ul>
<p><b>SPECIAL WORKING CONDITIONS
</b></p><ul><li>Primarily works in a kitchen and restaurant environment.</li>
<li>The associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.</li>
<li>The associate is exposed to infectious diseases.</li>
<li>The associate is required to function around individuals with challenged mental capacities.</li>
<li>All associates may be called upon to assist other departments in a declared emergency situation.</li>
</ul><ul><li>The Food Service Associates and Restaurant/Village Care Center Management Staff and Catering Staff and Supervisors are exposed to both extreme heat and cold with working around ovens/grills/cook tops and in freezers/coolers. These positions are also exposed to steam when handling food. They also handle sharp blades such as knives.</li>
</ul>
<p><b>PHYSICAL AND MENTAL DEMANDS</b></p><br>
<p></p>
<p>
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul>
<li>Maximum occasional lift of 55lbs from 4-64 inches; maximum frequent lift of 35 lbs from 0-75 inches.</li></ul><br>
<p></p>
<ul>
<li>Maximum occasional carry of 55 lbs at self-selected height for 50 ft; maximum frequent carry of 25 lbs for 100 ft.</li>
<li>Maximum occasional horizontal push/pull of 60 lbs for 50 ft; maximum frequent horizontal push/pull of 18 lbs (2 person of 35 lbs) for 1300 ft; maximum occasional vertical push/pull of 30 lbs from 36&mdash;72 inches.</li>
<li>Frequent grip force of 45 lbs; constant grip force of 10 lbs; constant pinch force of 5 lbs.</li>
<li>Occasional climb of 18 inches.</li>
<li>Frequent forward reach of 40 inches; occasional overhead reach of 84 inches; frequent lateral reach of 40 inches.</li>
<li>Constant bend/crouch; frequent crouch/kneel; frequent neck flexion; occasional neck extension; frequent neck rotation.</li>
<li>Frequent trunk rotation; frequent fine motor coordination; frequent hand coordination; constant foot coordination; constant balance; constant walking; occasional sitting.</li>
<li>PDC Level: HEAVY.</li>
</ul>
<p><b>SUPERVISION RECEIVED/GIVEN: </b>Frequent supervision from Supervisor Nutrition Services and/or Restaurant Manager, Kitchen Supervisor, Senior Cook, Assistant Manager and Senior FSA. Gives no supervision.</p>
<p>
EOE/D/V</p>
<p>
Tobacco-free</p>
<p>
Post-offer background check and health screening required</p>
<p>
Questions can be directed to careers@jkv.org</p></div>

Food Service Associate (FSA)

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 174796
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The IKEA Food Representative is responsible for supporting IKEA FOOD in driving sales and enhancing the shopping experience through effective merchandising, efficient service, and excellent customer interactions. The role involves operating cash registers, maintaining cleanliness, and adhering to standard operating procedures to minimize losses. This position is crucial in ensuring that IKEA stores maintain a high standard of customer service and operational excellence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Store Operations
 <br/>
 <br/>
 <ul>
  <li>
   Implement and monitor IFB activities in the Store Commercial Calendar to ensure all IFB articles are merchandised according to IKEA standards.
  </li>
  <li>
   Ensure IFB units are ready before the store opens, conducting monthly stock takes and facilitating inventory control.
  </li>
  <li>
   Adhere to guidelines on IFB operation and commercial growth review, ensuring operational checklists are completed and actions are implemented timely.
  </li>
  <li>
   Maintain clean and orderly checkout areas, ensuring adequate stock of printed stationery is available.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Service
 <br/>
 <br/>
 <ul>
  <li>
   Ensure excellent service at all times through efficient service and cashiering methods.
  </li>
  <li>
   Provide a positive shopping experience through high-level customer service standards and cleanliness.
  </li>
  <li>
   Meet and serve IKEA guests with empathy and care, supporting them based on IKEA values.
  </li>
  <li>
   Act as a good ambassador and ensure guests have a great experience, encouraging their return.
  </li>
  <li>
   Work efficiently and effectively to minimize queues and ensure quick and accurate processing of customer payments.
   <br/>
   <br/>
  </li>
 </ul>
 Sales and Merchandising
 <br/>
 <br/>
 <ul>
  <li>
   Use different selling techniques to boost sales and maintain knowledge of current and upcoming IFB activities.
  </li>
  <li>
   Work actively with the Chef to increase knowledge and expertise in production areas.
  </li>
  <li>
   Ensure to be informed about current and upcoming national legislation on food safety.
   <br/>
   <br/>
  </li>
 </ul>
 General Duties
 <br/>
 <br/>
 <ul>
  <li>
   Perform other related functions as assigned and actively participate in training sessions.
  </li>
  <li>
   Ensure the safe custody of collected cash and follow SOPs related to cash handling.
  </li>
  <li>
   Count and record the float before trading begins and upon close of trading.
  </li>
  <li>
   Actively work to make the IKEA store successful by achieving sales growth and reasonable profitability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Planning and Analytical Skills
  </li>
  <li>
   Communication and Problem Solving Skills
  </li>
  <li>
   Strong Customer Focus and Service Orientation
  </li>
  <li>
   Ability to Work in a High-Volume and Fast-Paced Environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Trade School Graduate; Secondary Degree preferred.
  </li>
  <li>
   3 to 5 years experience in a similar role, with prior experience in sales or a hospitality environment.
  </li>
  <li>
   Strategic Planning and Analytical Skills, with a strong customer focus and the ability to work in fast-paced retail environments.
  </li>
  <li>
   Proficiency in English, multitasking capabilities, and knowledge in the culinary or food service industry.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Group Real Estate
  <br/>
  <br/>
 </strong>
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 <br/>
 <br/>
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 <br/>
 <br/>
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Malls
  <br/>
  <br/>
 </strong>
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 <br/>
 <br/>
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 <br/>
 <br/>
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 <br/>
 <br/>
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Engineering &amp; Technologies
  <br/>
  <br/>
 </strong>
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 <br/>
 <br/>
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 <br/>
 <br/>
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 <br/>
 <br/>
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>


Cashier - IKEA - Cairo Festival City

PR Restaurants LLC dba., Panera Bread

<div>
 <strong>
  Panera Bread / PR Restaurants
 </strong>
 is seeking Food Service Associates to join our newest cafe in Hooksett. We seek a supportive team of dynamic and hardworking caf&eacute; professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business. As a Food Service Associate, you'll play a key role in supporting and motivating our caf&eacute; teams to provide positive, unrivaled guest experiences for every Panera customer.
 <br/>
 <br/>
 Baking experience is a PLUS!
 <br/>
 <br/>
 We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The well-being of every team member is crucial to our success. Help us fulfill our mission to 'Rise Above the Rest' by providing the highest-quality service experience for our guests.
 <em>
  Apply today for an immediate interview!
  <br/>
  <br/>
 </em>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid weekly
  </li>
  <li>
   Competitive starting pay, up to $18.50/hr BOE
  </li>
  <li>
   Exceptional training and career growth programs
  </li>
  <li>
   Promotion opportunities from within
  </li>
  <li>
   Benefits package includes medical, dental, vision, company-paid life &amp; disability insurance and 401k with company match (available for full-time employees, 30+ hrs/week)
  </li>
  <li>
   One week of paid vacation (available for full-time employees, 30+ hrs/week)
  </li>
  <li>
   Flexible scheduling
  </li>
  <li>
   Meal discounts while working, 65% off first $15
  </li>
  <li>
   PRR Company Discounts - discounts, rewards and perks on thousands of partnering brands
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide the highest level of customer service for our guests
  </li>
  <li>
   Assist with caf&eacute; operations and daily tasks
  </li>
  <li>
   Successfully work as a key part of a dynamic team
  </li>
  <li>
   Enthusiastic &amp; comprehensive knowledge of menu items
  </li>
  <li>
   Report to and follow the direction of your Supervisor(s)
  </li>
  <li>
   Maintain a clean and organized work environment
  </li>
  <li>
   Adhere to our company policies, procedures, &amp; safety standards
  </li>
  <li>
   Set a positive example and maintain optimism for all staff, employees, and guests
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be at least 18 years of age to apply for this position
  </li>
  <li>
   Excellent communication skills; ability to communicate clearly with both customers and colleagues
  </li>
  <li>
   Physical requirements may include standing for prolonged periods, repeated walking, bending, stretching, &amp; occasional lifting (up to 50lbs)
   <br/>
   <br/>
  </li>
 </ul>
 There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to &lsquo;Rise Above the Rest' and begin a fulfilling career in food &amp; hospitality in a key service role, connect with us today for an immediate interview!
</div>


Food Service Associate- all shifts - pay up to $19.50 - Hooksett, NH

Lavazza Group

<div>
 <strong>
  About The Group
  <br/>
  <br/>
 </strong>
 From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
 <br/>
 <br/>
 Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Customer Service Specialist &ndash; Food Service Distributor plays a critical role in supporting Lavazza North America&rsquo;s Food Service business within our distributor sales division. This position is responsible for managing the day‑to‑day order‑to‑cash process with accuracy, urgency, and a strong customer-first mindset. At Lavazza, we are committed to delivering exceptional quality&mdash;not only in our coffee, but in every interaction our customers experience. This role ensures that our service levels reflect that commitment by driving operational excellence, strengthening distributor relationships, and upholding service standards that represent the Lavazza brand.
 <br/>
 <br/>
 Location: West Chester, PA
 <br/>
 <br/>
 Shift: 9am-5pm ET
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage end-to-end order processing for Food Service Distributor accounts, including order entry, fulfillment coordination, shipment tracking, and delivery confirmation for both domestic and international orders.
  </li>
  <li>
   Prepare and manage international shipping documentation for direct container purchases from Italy, ensuring accurate and timely paperwork in collaboration with steamship lines, freight forwarders, customs brokers, and internal stakeholders.
  </li>
  <li>
   Monitor and maintain EDI order flow, including incoming purchase orders and outgoing confirmations or updates, ensuring data accuracy from order submission through fulfillment.
  </li>
  <li>
   Respond to customer inquiries with urgency and professionalism, resolving issues related to orders, deliveries, fulfillment delays, inventory availability, and product-related questions.
  </li>
  <li>
   Investigate and resolve chargebacks, deductions, and credit requests by partnering closely with the Finance team and identifying root causes to prevent recurrence.
  </li>
  <li>
   Collaborate cross‑functionally with Sales, Marketing, Logistics, and other internal teams to support daily business needs, resolve operational challenges, and ensure exceptional distributor service.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of customer service experience, preferably within distribution, operations, or a similar order‑to‑cash environment.
  </li>
  <li>
   Experience managing container orders and coordinating with internal and external brokers, freight forwarders, and logistics partners.
  </li>
  <li>
   Proficient in Microsoft Office Suite and/or Google Workspace, including Excel, Word, email platforms, web navigation tools, chat systems, and customer/order management systems.
  </li>
  <li>
   Demonstrated ability to rapidly learn and retain information related to brand history, product offerings, systems, and internal processes.
  </li>
  <li>
   Strong analytical and problem‑solving abilities, including the capacity to research product issues, resolve delivery challenges, and navigate proprietary systems for customer, order, and fulfillment management.
  </li>
  <li>
   Proven collaboration skills, with the ability to work cross‑functionally and build strong relationships with internal and external partners.
  </li>
  <li>
   Highly adaptable and flexible, with the ability to remain focused, organized, and composed when managing multiple priorities in a fast‑paced environment.
  </li>
  <li>
   Excellent written and verbal communication skills, with a customer‑centric approach and a friendly, professional demeanor across all channels.
  </li>
  <li>
   Must be able to work in a fast‑paced environment, handling multiple tasks while maintaining a high level of accuracy and attention to detail.
  </li>
  <li>
   Requires strong mental focus, resilience, and the ability to remain calm and solution‑oriented under pressure.
  </li>
  <li>
   Hybrid schedule: Three days onsite in West Chester, PA, and two days remote (additional on‑site presence may be required during onboarding or key periods).
  </li>
  <li>
   Minimal travel required &mdash; less than 10% annually.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits / Perks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Medical, Vision, Dental Benefits
  </li>
  <li>
   401K Package
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Hybrid Work Schedule
  </li>
  <li>
   Ability to be barista certified
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Performance Development Plans
  </li>
  <li>
   Employee Discounts
  </li>
  <li>
   Summer Friday&rsquo;s (Memorial Day Weekend &ndash; Labor Day Weekend)
  </li>
  <li>
   Flexible business casual dress code - jean friendly!
  </li>
  <li>
   Free coffee, anytime!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
 <br/>
 <br/>
 Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
</div>


Customer Service Specialist - Foodservice Distributor

Luigi Lavazza

<p></p><div><div><div><div><div><b>Department: </b>Customer Service
</div></div></div></div><div><div><div><div><b>Location:
</b>US, US
</div></div></div></div><div><div><div><div><b>Job ID:
</b></div></div></div></div><p></p><div><div><div><div><div><div><div><div>ABOUT THE GROUP</div>
</div><div><div>
From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.</div><br>
<div></div>
<div>
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.</div></div></div><div><div><div>
JOB OVERVIEW</div>
</div><div><div>
The Customer Service Specialist &ndash; Food Service Distributor plays a critical role in supporting Lavazza North America&rsquo;s Food Service business within our distributor sales division. This position is responsible for managing the day‑to‑day order‑to‑cash process with accuracy, urgency, and a strong customer-first mindset. At Lavazza, we are committed to delivering exceptional quality&mdash;not only in our coffee, but in every interaction our customers experience. This role ensures that our service levels reflect that commitment by driving operational excellence, strengthening distributor relationships, and upholding service standards that represent the Lavazza brand.</div><br>
<div></div>
<div>
Location: West Chester, PA<br>
Shift: 9am-5pm ET</div>
<div>
#LI-AH1</div></div></div><div><div><div>
JOB RESPONSIBILITIES</div>
</div><div><ul><li>Manage end-to-end order processing for Food Service Distributor accounts, including order entry, fulfillment coordination, shipment tracking, and delivery confirmation for both domestic and international orders.</li>
<li>Prepare and manage international shipping documentation for direct container purchases from Italy, ensuring accurate and timely paperwork in collaboration with steamship lines, freight forwarders, customs brokers, and internal stakeholders.</li>
<li>Monitor and maintain EDI order flow, including incoming purchase orders and outgoing confirmations or updates, ensuring data accuracy from order submission through fulfillment.</li>
<li>Respond to customer inquiries with urgency and professionalism, resolving issues related to orders, deliveries, fulfillment delays, inventory availability, and product-related questions.</li>
<li>Investigate and resolve chargebacks, deductions, and credit requests by partnering closely with the Finance team and identifying root causes to prevent recurrence.</li>
<li>Collaborate cross‑functionally with Sales, Marketing, Logistics, and other internal teams to support daily business needs, resolve operational challenges, and ensure exceptional distributor service.</li>
</ul></div></div><div><div><div>JOB QUALIFICATIONS</div>
</div><div><ul><li>4+ years of customer service experience, preferably within distribution, operations, or a similar order‑to‑cash environment.</li>
<li>Experience managing container orders and coordinating with internal and external brokers, freight forwarders, and logistics partners.</li>
<li>Proficient in Microsoft Office Suite and/or Google Workspace, including Excel, Word, email platforms, web navigation tools, chat systems, and customer/order management systems.</li>
<li>Demonstrated ability to rapidly learn and retain information related to brand history, product offerings, systems, and internal processes.</li>
<li>Strong analytical and problem‑solving abilities, including the capacity to research product issues, resolve delivery challenges, and navigate proprietary systems for customer, order, and fulfillment management.</li>
<li>Proven collaboration skills, with the ability to work cross‑functionally and build strong relationships with internal and external partners.</li>
<li>Highly adaptable and flexible, with the ability to remain focused, organized, and composed when managing multiple priorities in a fast‑paced environment.</li>
<li>Excellent written and verbal communication skills, with a customer‑centric approach and a friendly, professional demeanor across all channels.</li>
<li>Must be able to work in a fast‑paced environment, handling multiple tasks while maintaining a high level of accuracy and attention to detail.</li>
<li>Requires strong mental focus, resilience, and the ability to remain calm and solution‑oriented under pressure.</li>
<li>Hybrid schedule: Three days onsite in West Chester, PA, and two days remote (additional on‑site presence may be required during onboarding or key periods).</li>
<li>Minimal travel required &mdash; <b>less than 10% annually</b>.</li>
</ul></div></div><div><div><div>BENEFITS / PERKS</div>
</div><div><ul><li>Competitive Medical, Vision, Dental Benefits</li>
<li>401K Package</li>
<li>Employee Assistance Program</li>
<li>Hybrid Work Schedule</li>
<li>Ability to be barista certified</li>
<li>Tuition Reimbursement</li>
<li>Performance Development Plans</li>
<li>Employee Discounts</li>
<li>Summer Friday&rsquo;s <i>(Memorial Day Weekend &ndash; Labor Day Weekend)</i></li>
<li>Flexible business casual dress code - jean friendly!</li>
<li>Free coffee, anytime!</li><br>
</ul>
<div><i>Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.</i></div>
<div><i>
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</i></div></div></div></div><br>
</div></div></div></div><p><br>
<b>Job Segment: </b>Food Service, Retail Sales, Hospitality, Retail, Customer Service, Research</p></div>

State of Delaware

<div><div>This class describes full performance cooking applying food service principles, practices and methods for food preparation activities and acquiring a working knowledge of correctional/youth security procedures and techniques.
<br>
</div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2>
<div><p>Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.</p>
<ul>
<li>Applies food service principles, practices and methods governing food preparation activities such as food handling, proper storage and temperature control, cleaning of kitchen equipment and utensils to comply with safety and sanitary standards.<br>
</li><li>Instructs inmate food service workers in the operation of various commercial kitchen equipment such as dishwashers, ovens, toasters, meat slicers, choppers, deep fryers, food processors, steam pots, blenders, and mixers.<br>
</li><li>Instructs inmates/youth food service workers in food preparation, cooking, safe food and storage handling.<br>
</li><li>Supervises inmates/youths in their kitchen assignments, directing their activities and establishing a positive working relationship.<br>
</li><li>Maintains a positive supportive relationship with youth/inmates food service workers through appropriate use of active listening skills in providing guidance as needed.<br>
</li><li>Prepares and cooks meals.<br>
</li><li>Maintains control of kitchen utensils, tools and equipment.<br>
</li><li>Enforces rules, regulations, policies and procedures of the institution and the department in the maintenance of discipline, order, security and housekeeping of assigned locations and staff.<br>
</li><li>Enforces personal hygiene rules for inmate/youth food service workers to maintain sanitary standards.
<br>
</li><li>Prepares various reports and maintains accurate records.<br>
</li><li>Attends various Department approved training courses.
</li></ul></div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
<div><p><b>JOB REQUIREMENTS for Correctional Officer/Youth Rehab Food Service Specialist I
</b><br>
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
</p><div><ul><li>Possession of a High School Diploma or equivalent.
</li></ul><ul><li>Six months experience in institutional or commercial cooking and baking.
</li></ul><ul><li>Knowledge of proper safety, storage and sanitation standards for food items.
</li></ul><ul><li>Knowledge of narrative report writing.
</li></ul><ul><li>Possession of a valid Driver&rsquo;s License (not suspended, revoked or cancelled, or disqualified from driving).</li></ul>
</div>
<p><b>Additional Job Requirements for DSCYF:
</b></p><div><ul><li>At least 21 years of age.
</li></ul></div></div><h2 class="jobSectionHeader"><b>Conditions of Hire</b></h2>
<div>Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
<div>Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.</div>
<div>All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.</div>
<p>
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.</p>
</div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div><p>To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/</p>
</div><h2 class="jobSectionHeader"><b>Selection Process</b></h2>
<div><p>The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.</p>
<p></p>
<p>Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the &ldquo;My Applications&rdquo; tab at StateJobs.Delaware.gov.</p>
</div><h2 class="jobSectionHeader"><b>Accommodations</b></h2>
<div><p>Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.</p>
<p>
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.</p></div></div>

Correctional Officer/Youth Rehab Food Service Specialist I

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