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fulfilment operations co-worker Jobs in Atlanta

fulfilment operations co-worker

maintenance supervisor

operations coordinator

operations manager

forklift operator

Delta Air Lines

<div><div><div><div><div><p><b>United States, Georgia, Atlanta</b></p>
<p><b>TechOps</b></p>
<p><b>23-Jun-2026</b></p>
<p><b>Ref #: 33027</b></p>
<p><b>Starting Pay: $20.55 per hour
</b></p></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>How you'll help us Keep Climbing (overview &amp; key responsibilities)</b></h3>
</div></div><div><p>The Maintenance Utility Employee tasks are restricted to only non-aircraft maintenance (e.g. general housekeeping duties, janitorial tasks, machine or tank servicing (fluids, filters, media, etc.) Other tasks include completion of pre-operational inspections of ground support equipment (GSE) and vehicles, operating forklifts and cleaning. Aside from these duties, this MUE is also responsible for collecting empty boxes, pallets and other miscellaneous items to keep work areas and its halls clear of debris.
</p><p>Summary of responsibilities (not comprehensive of all tasks):
</p><ul><li>Practices safety-conscious behaviors in all operational processes and procedures.
</li><li>General housekeeping, machine servicing and GSE pre-operational inspections.
</li></ul></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>Benefits and Perks to Help You Keep Climbing</b></h3>
</div></div><div><div><div><div>Our culture is rooted in a shared dedication to living our values &ndash; Care, Integrity, Resilience, Servant Leadership, and Teamwork &ndash; every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:</div>
</div><div><ul><li>Competitive salary, industry-leading proﬁt sharing program, and performance incentives</li>
<li>401(k) with generous company contributions up to 9%</li>
<li>Paid time off including vacation, holidays, paid personal time, maternity and parental leave</li>
<li>Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts</li>
<li>Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages</li>
<li>Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health</li>
<li>Domestic and International space-available flight privileges for employees and eligible family members</li>
<li>Career development programs to achieve your long-term career goals</li>
<li>World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint</li>
<li>Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies</li>
<li>Recognition rewards and awards through the platform Unstoppable Together</li>
<li>Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare</li>
</ul></div></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>What you need to succeed (minimum qualifications)</b></h3>
</div></div><div><ul><li>Possesses high school diploma, GED or high school equivalency.
</li><li>Must have a valid driver's license.
</li><li>Is at least 18 years of age and has authorization to work in the United States.
</li><li>Must be able to read and write English.
</li><li>Must meet the physical requirements which qualify a person to perform essential job functions (lift 35lbs).
</li><li>Must be able to multi-task and work under pressure.
</li><li>Must be a team player and a self-starter.
</li><li>Must be able to work a flexible schedule including weekends, holidays and either rotating or fixed shifts.
</li><li>Must be performing satisfactorily in present position.
</li><li>Demonstrates that privacy is a priority when handling personal data.
</li><li>Embraces a diverse set of people, thinking and styles.
</li><li>Consistently prioritizes safety and security of self, others, and personal data.
</li></ul></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>What will give you a competitive edge (preferred qualifications)</b></h3>
 </div></div><div><ul><li>Previous Forklift, Motorized cart experience.</li></ul></div></div></div></div><div></div>

Maintenance Utility Employee

Reliable Forklift Sales

<p><strong>Job Title: Live Chat Support</strong><br /><br /><strong>Company:</strong> Reliable Forklift Sales<br /><strong>Location:</strong> <strong>Atlanta, Georgia, United States</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$18 - $23 USD per hour</strong><br /><br /><strong>Job Overview</strong><br /><br />Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. We are dedicated to providing exceptional solutions and customer support to a diverse range of industries across North America. We are currently seeking a motivated and articulate <strong>Live Chat Support</strong> professional to join our dynamic team. The ideal candidate will be the first point of contact for our online customers, providing timely and accurate assistance to ensure an outstanding customer experience. This role is crucial for maintaining our reputation for excellent service and for driving customer satisfaction.<br /><br /><strong>Responsibilities</strong><br /><br />* Engage with customers in a professional and friendly manner through our live chat platform.<br />* Promptly respond to customer enquiries regarding product information, sales, rentals, and service options.<br />* Provide accurate information about our range of forklifts and material handling equipment.<br />* Assist customers with basic troubleshooting and guide them toward effective solutions.<br />* Identify and escalate complex issues to the appropriate internal teams for resolution.<br />* Maintain detailed and accurate records of all customer interactions within our CRM system.<br />* Work to meet and exceed key performance indicators, including response times and customer satisfaction scores.<br />* Develop a comprehensive knowledge of our products and services to effectively support our customers.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience in a customer service role, with direct experience in live chat support being highly desirable.<br />* Exceptional written communication skills, with a strong grasp of English grammar, spelling, and punctuation.<br />* Excellent typing speed and accuracy.<br />* Strong problem-solving abilities and the capacity to think critically under pressure.<br />* Proficient in using computers and familiar with customer support software and CRM systems.<br />* The ability to multitask effectively, managing several chat conversations simultaneously without compromising on quality.<br />* A customer-focused attitude with a genuine desire to help.<br />* Experience or interest in the industrial equipment or machinery sector is considered an advantage.<br /><br /><strong>Benefits</strong><br /><br />* A competitive hourly wage.<br />* Opportunity to be part of a supportive and knowledgeable team in a growing organisation.<br />* Comprehensive training on our products, services, and systems.<br />* Opportunities for professional development and career progression.</p>

<p><strong>Job Overview</strong><br><br>Reliable Forklift Sales, a leading distributor of machinery and material handling equipment, is seeking a dedicated and professional <strong>Remote Live Chat Support</strong> specialist to join our team. This is a <strong>Full-Time</strong> position for candidates based in the United States, offering an excellent opportunity to become an integral part of our customer support operations. As the first point of contact for many of our clients, you will play a crucial role in delivering the exceptional service and expertise that our company is known for across North America. We are looking for a highly motivated individual with outstanding communication skills to provide real-time assistance to our customers.<br><br><strong>Job Title:</strong> <strong>Remote Live Chat Support</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Salary:</strong> <strong>$18 - $23 USD per hour</strong><br><br><strong>Responsibilities</strong><br><br>* Engage with customers via live chat in a timely, professional, and friendly manner.<br>* Provide accurate information regarding our product sales, equipment rentals, and service options.<br>* Assist customers with initial enquiries and guide them to the appropriate sales or service department.<br>* Identify and assess customer needs to achieve satisfaction and build sustainable relationships.<br>* Troubleshoot and resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.<br>* Escalate unresolved issues to the relevant internal teams for further investigation.<br>* Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.<br>* Stay current with product knowledge and company service offerings to provide effective support.<br><br><strong>Qualifications</strong><br><br>* Proven experience in a customer support role, with direct experience in live chat support being highly advantageous.<br>* Exceptional written communication and interpersonal skills, with a strong command of the English language.<br>* Excellent typing speed and accuracy to manage multiple chat conversations simultaneously.<br>* Strong problem-solving abilities and a talent for de-escalating customer issues.<br>* The ability to work independently and manage time effectively in a remote environment.<br>* Proficiency with computers and a willingness to learn new software systems.<br>* A dedicated and quiet home office space with a reliable, high-speed internet connection.<br>* Familiarity with the material handling or industrial equipment industry is desirable but not essential.<br><br><strong>Benefits</strong><br><br>Reliable Forklift Sales is committed to the success and well-being of our employees. We offer a competitive hourly rate and the opportunity to grow within a stable and respected organisation. As a member of our team, you will be part of a supportive and collaborative remote work culture that values your contribution to our continued success.</p>

Remote Live Chat Support

Live Chat Support

Factory Motor Parts

<div><p>We are looking for an energetic and highly-motivated Operations Associate who is interested in working in a dynamic, fast paced warehouse environment. We offer plenty of room for professional growth and advancement. If this sounds like the job opportunity you&rsquo;ve been waiting for, and if you meet our qualifications, we want to hear from you. Contact us today!</p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Accurately pull customer orders</li>
<li>Participate in inventory cycle counts</li>
<li>Stock shelves as inventory arrives</li>
<li>Maintain warehouse organization</li>
<li>Professional communication with customers</li>
<li>Ability to write customer returns accurately</li>
<li>Must be able to handle hazardous materials</li>
<li>Performs other duties as assigned</li>
</ul>
<p>In addition to the Warehouse duties, this position may be responsible for the safe, timely and accurate delivery of customer's automotive parts to their location using a company provided vehicle; per location needs.</p>
<p><b>
Job Requirements:</b></p>
<ul>
<li>Previous warehouse experience</li>
<li>19 years of age or older</li>
<li>High School Diploma or GED equivalent</li>
<li>Valid Class C or D license; Class A or B is a plus</li>
<li>Clean Driving Record</li>
<li>Ability to lift up to 75 lbs.</li>
<li>Positive work ethic</li>
<li>High attention to detail</li>
<li>Ability to interact with various levels of management and customers</li>
<li>Previous forklift experience is a plus</li>
</ul>
<p>We are an EEOC/AA Employer.</p>
<p>
An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.</p><p></p><p><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Warehouse Associate

<p><strong>Job Overview</strong><br /><br />Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and other material handling products. With a strong presence across North America, we are renowned for our commitment to excellent customer support and our comprehensive equipment offerings. We are currently seeking a talented and self-motivated <strong>Remote Software Engineer</strong> to join our team on a <strong>full-time</strong> basis. The successful candidate will play a crucial role in designing, developing, and maintaining the software solutions that drive our business forward, helping us to continue providing exceptional service to our diverse industrial clients.<br /><br /><strong>Responsibilities</strong><br /><br />* Design, develop, and maintain robust and scalable software applications that support our core business operations.<br />* Collaborate with cross-functional teams, including sales and operations, to analyse requirements and translate business needs into technical solutions.<br />* Write clean, efficient, and well-documented code that adheres to industry best practices.<br />* Troubleshoot, debug, and upgrade existing systems to ensure optimal performance and reliability.<br />* Participate fully in the entire software development lifecycle, from initial concept and design through to deployment and support.<br />* Develop and maintain technical documentation to ensure systems are well-understood and maintainable.<br />* Stay current with emerging technologies and propose new solutions to enhance our software portfolio.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience working as a Software Engineer in a professional environment.<br />* Strong proficiency in modern programming languages such as Python, Java, C#, or JavaScript.<br />* Solid experience with relational and non-relational database technologies.<br />* A comprehensive understanding of software development principles, design patterns, and best practices.<br />* Excellent analytical and problem-solving skills with a high degree of attention to detail.<br />* The ability to work independently and manage time effectively in a remote setting.<br />* Strong verbal and written communication skills, with an ability to articulate complex technical concepts clearly.<br />* A Bachelor's degree in Computer Science, Engineering, or a related field is desirable.<br />* Experience with cloud platforms (e.g., AWS, Azure) is considered an advantage.<br /><br /><strong>Benefits</strong><br /><br />* A competitive hourly wage of <strong>$30 - $65 USD</strong>, commensurate with experience.<br />* A fully remote position, offering flexibility and an excellent work-life balance.<br />* The opportunity to work on meaningful projects that have a direct impact on the company's success.<br />* A supportive and collaborative team environment that encourages continuous learning and professional development.</p>

Remote Software Engineer

Venterra Realty

<div><div><div><p>ROLE: Regional Maintenance Manager</p></div><div><p>
REPORTS TO: Senior Director of Maintenance Operations</p></div><div><p>
LOCATION: Atlanta Region</p></div><div><p>
THE OPPORTUNITY</p></div><div><p>
The Regional Maintenance Manager oversees maintenance operations across multiple communities, ensuring efficient service delivery and asset preservation. This role leads Maintenance Managers, drives strategic initiatives like the Neighborhood Program, and ensures budget adherence. As a key operational leader, the RMM optimizes maintenance performance to support resident satisfaction and property success.</p></div><div><p>
KEY JOB RESPONSIBILITIES</p><p></p><ul><li>
Lead and develop Maintenance Operations teams, ensuring high-quality service delivery as part of the Customer Dedicated Service Provider model.</li><li>
Directly oversee Maintenance Managers providing coaching, leadership, and performance management to drive excellence in property maintenance.</li><li>
Implement and support the Neighborhood Services Program, strategically allocating maintenance resources across multiple communities for efficiency.</li><li>
Collaborate on budget creation and expense management to maximize profitability and ensure fiscal responsibility.</li><li>
Establish and enforce maintenance service standards, vendor relationships, and compliance with safety and regulatory requirements.</li><li>
Collaborate with Regional Managers to ensure maintenance operations align with overall property performance and resident satisfaction goals.</li><li>
Support the team with other duties as needed to maintain resident satisfaction and property standards.</li></ul></div><div><p>
CANDIDATE PROFILE</p><ul><li>
Minimum of three years of proven success in multifamily maintenance with multisite leadership responsibilities.</li><li>
HVAC &amp; CPO certification preferred.</li><li>
Intermediate skills in carpentry, waterproofing, roofing, gutters, asphalt repairs, and general building maintenance.</li><li>
Intermediate skills in electrical and plumbing.</li><li>
Knowledge of OSHA regulations and safety protocols.</li><li>
Proven track record of superior customer experience.</li><li>
Advanced computer skills (Microsoft Word/Excel/Outlook).</li><li>
Excellent leadership, communication, and organizational skills.</li><li>
Lifting/carrying (supplies, equipment, etc.):</li></ul></div></div><div><div><ul><li><div><ul><li>
Over 75 lbs. Rare need</li><li>
25 &ndash; 75 lbs. Occasional need</li><li>
1 &ndash; 25 lbs. Constant need</li></ul></div></li></ul></div><p></p><div><p><br>
BENEFITS</p><ul><li>
Competitive Base Salary and performance bonus.</li><li>
A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short &amp; Long-Term Disability, among other things.</li><li>
Educational Assistance / Reimbursement to support your drive to learn.</li><li>
8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.</li><li>
Access to thousands of employee discounts with BenefitHub.</li></ul></div><p></p><div><p><br>
COMPANY OVERVIEW
</p></div><div><p>Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra &quot;home&quot;! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com.</p></div><div><p>
We&rsquo;re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year!</p></div><div><p>
US Awards:</p><ul><li>
2025 Best Workplaces in Real Estate&trade;</li><li>
2025 Best Medium Workplaces &trade;</li><li>
Fortune Best Workplaces in Texas&trade; List</li></ul></div></div><p></p><div><div><p>
Canada Awards:</p><ul><li>
2025 Best Workplaces&trade; for Professional Development</li><li>
2025 Best Workplaces&trade; for Inclusion</li><li>
2025 Best Workplaces&trade; for Mental Wellness 2025</li><li>
2025 Best Workplaces&trade; in Canada</li><li>
2025 Best Workplaces&trade; with Most Trusted Executive Team</li><li>
2025 Best Workplaces&trade; for Young Talent</li><li>
2025 Best Workplaces&trade; in Real Estate &amp; Property Development 2025</li></ul></div><p></p><div><p><br>
Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we&rsquo;re out-caring the competition by staying true to our value proposition: &ldquo;We care more about renter experiences, which drives superior results.&rdquo;</p></div><div><p>
Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.</p></div><div><p>
Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.</p></div></div></div>

Regional Maintenance Manager

FORTH Hotel and Club

<div>Property Description:
<div></div><div><b>
Join the Team at FORTH Hotel and Club &ndash; Atlanta&rsquo;s Most Exciting Destination!</b><br>
Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience&mdash;featuring stylish rooms, buzzing restaurants and bars, and a vibrant members&rsquo; club that celebrates culture, community, and connection.</div><div></div><div><br>
As part of our team, you&rsquo;ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you&rsquo;re passionate about service, thrive in dynamic environments, and want to be part of something bold and new&mdash;this is where your next chapter begins.</div>
Overview:
<div>
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.</li><li>
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.</li><li>
Provide information about hotel facilities, services, and local attractions.</li><li>
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.</li><li>
Process guest payments and maintain accurate records.</li><li>
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.</li><li>
Maintain the cleanliness and organization of the front desk area.</li><li>
Assist in administrative tasks, such as answering phone calls and handling reservations.</li></ul><div></div><div><br>
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!</div><div><br>
</div>Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Prior cash handling experience necessary</li><li>
Exceptional communication skills</li><li>
Very good computer skills</li><li>
Ability to work flexible hours including weekends and holidays</li><li>
Strong problem-solving skills</li><li>
Ability to multitask and work in a fast-paced environment</li><li>
Experience in customer service is preferred</li><li>
Knowledge of hotel or resort operations is a plus</li></ul>
Benefits:
<p>
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners&rsquo; mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company&rsquo;s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p><p><br>
In keeping with the company&rsquo;s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p><ul><li>
Multiple Tiers of Medical Coverage</li><li>
Dental &amp; Vision Coverage</li><li>
24/7 Teledoc service</li><li>
Free Maintenance Medications</li><li>
Pet Insurance</li><li>
Hotel Discounts</li><li>
Tuition Reimbursement</li><li>
Paid Time Off (vacation, sick, bereavement, and Holidays).</li><li>
401K Match</li></ul><p>
Working at Davidson is like nowhere else. It&rsquo;s less of a job, more of a calling. It&rsquo;s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.<br>
<br>
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation<br>
<br>
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.</p></div>

Front Desk Agent

The Art of Touch

<p><b>General Manager</b></p><p>Compensation: $65,000 - $85,000 per year + Performance Bonus</p><p><b>About The Art of Touch Massage</b></p><p>The Art of Touch Massage is a premium therapeutic massage studio in Midtown Atlanta that has served the community since 2007. Known for exceptional bodywork, an art-filled environment, and a commitment to helping guests feel like a masterpiece, the business has built a loyal client base and a strong reputation over nearly two decades.</p><p>As we look toward the future, our focus is simple: rebuild operational excellence, strengthen accountability, grow appointment volume, and create a leadership structure that supports long-term success.</p><p>We are seeking a General Manager who wants to take ownership of business performance and help lead the next chapter of growth.</p><p><b>Position Overview</b></p><p>The General Manager serves as the senior operational leader of The Art of Touch Massage.</p><p>This role is responsible for therapist recruiting, workforce planning, scheduling, therapist performance management, team accountability, operational systems, and overall business performance.</p><p>The General Manager will work closely with the Owner during an initial transition period but is ultimately expected to become the primary day-to-day operator of the business.</p><p>This is not a hospitality coordinator role.</p><p>This is a leadership position for someone who enjoys building teams, solving operational problems, holding people accountable, and producing measurable results.</p><p><b>What You'll Own</b></p><p><b>Recruiting &amp; Staffing</b></p><ul><li>Build and maintain an ongoing pipeline of Licensed Massage Therapists</li><li>Develop relationships with massage schools and industry organizations</li><li>Recruit, interview, hire, onboard, and retain therapists</li><li>Ensure staffing levels consistently support business demand</li><li>Reduce vacancies and staffing bottlenecks</li></ul><p><b>Scheduling &amp; Capacity Management</b></p><ul><li>Align therapist availability with client demand</li><li>Improve evening, weekend, and peak-hour coverage</li><li>Manage therapist utilization and productivity</li><li>Reduce missed appointment opportunities</li><li>Forecast staffing needs based on business trends</li></ul><p><b>Therapist Leadership &amp; Accountability</b></p><ul><li>Directly manage the Licensed Massage Therapist team</li><li>Establish clear performance expectations and standards</li><li>Conduct coaching conversations, performance reviews, and corrective action when necessary</li><li>Hold therapists accountable for availability, professionalism, documentation, guest experience, and operational standards</li><li>Partner with Lead Massage Therapists to develop training, mentoring, and continuing education initiatives</li><li>Improve therapist retention while maintaining a culture of accountability</li></ul><p><b>Operations &amp; Team Leadership</b></p><ul><li>Directly oversee day-to-day business operations</li><li>Lead the front desk team through the Spa Manager and other team leaders</li><li>Improve systems, processes, and reporting</li><li>Ensure standard operating procedures are consistently followed</li><li>Resolve operational issues quickly and effectively</li><li>Maintain a high-quality client experience</li><li>Drive continuous improvement throughout the organization</li></ul><p><b>Business Performance</b></p><ul><li>Own appointment growth goals</li><li>Monitor utilization, staffing, retention, and operational KPIs</li><li>Track business performance and recommend corrective actions</li><li>Improve profitability through stronger execution and resource management</li><li>Deliver weekly operational reporting to ownership</li></ul><p><b>Success Metrics</b></p><p>Success in this role will be measured by:</p><p><b>Staffing</b></p><ul><li>Therapist headcount growth</li><li>Therapist retention</li><li>Time-to-fill open positions</li></ul><p><b>Capacity &amp; Utilization</b></p><ul><li>Therapist utilization</li><li>Evening and weekend coverage</li><li>Reduction in missed booking opportunities</li></ul><p><b>Business Growth</b></p><ul><li>Appointment volume</li><li>Revenue growth</li><li>Membership growth</li><li>Package sales</li><li>Profitability improvement</li></ul><p><b>Leadership</b></p><ul><li>Team retention</li><li>Accountability</li><li>Operational execution</li><li>Completion of strategic initiatives</li></ul><p><b>Ideal Candidate</b></p><p>You are likely a strong fit if you:</p><ul><li>Have successfully managed service-based businesses or multi-department teams</li><li>Have experience recruiting and retaining employees</li><li>Have directly managed employee performance and accountability</li><li>Are highly organized and execution-focused</li><li>Naturally hold people accountable</li><li>Enjoy solving operational problems</li><li>Are comfortable making decisions and taking ownership of outcomes</li><li>Can balance people leadership with performance expectations</li></ul><p>You understand that culture matters, but culture without accountability does not create results.</p><p><b>Preferred Experience</b></p><ul><li>General Manager, Operations Manager, District Manager, Practice Manager, Studio Manager, or similar leadership experience</li><li>Recruiting and workforce planning</li><li>Scheduling and labor management</li><li>Employee coaching and performance management</li><li>P&amp;L responsibility</li><li>Service, wellness, hospitality, healthcare, fitness, or retail operations</li></ul><p>Massage industry experience is helpful but not required.</p><p>Strong operational leadership experience is required.</p><p><b>The Opportunity</b></p><p>This role is an opportunity to take over leadership of an established business with a strong reputation, a loyal client base, and significant growth potential.</p><p>The right candidate will have the autonomy to improve systems, build a stronger team, increase operational performance, and play a key role in shaping the future of the organization.</p><p>Pay: $65,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Employee discount</li></ul><p>Work Location: In person</p>

General Manager - Massage Spa & Art Gallery

Explore 8+ Forklift operator in Atlanta this July. Find roles across top companies and apply now to boost your career.