fraud analyst

Tamara

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay, and bank. The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain. Tamara operates out of its headquarters in Riyadh, Saudi Arabia, and has offices in the UAE, Egypt, Germany, and Vietnam. Our large, dedicated team of professionals continues to grow as we expand our reach and impact.
 <br/>
 <br/>
 Serving millions of users and partnering with thousands of merchants, Tamara collaborates with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, H&amp;M, and Farfetch, as well as local small and medium businesses. The company is backed by SNB Capital and Sanabil Investments, a wholly-owned company by the Public Investment Fund (PIF), Checkout.com, Coatue, Shorooq Partners, and Endeavor Catalyst, among others.
 <br/>
 <br/>
 <strong>
  Your Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Counter Fraud Specialist to join our Fraud Risk Oversight team (Second Line of Defense).
 <br/>
 <br/>
 In this role, you will play a key part in establishing, enhancing, and maintaining Tamara&rsquo;s Fraud Framework in alignment with SAMA&rsquo;s Counter-Fraud Framework (CFF), ensuring governance, oversight, and compliance maturity across all internal and external fraud risk domains.
 <br/>
 <br/>
 You will contribute to developing fraud risk strategies by analyzing data, investigating internal fraud cases, and assessing control effectiveness across the organization. Drawing on your experience in data analysis (SQL) and exposure to fraud operations, you will support continuous improvements to Tamara&rsquo;s fraud prevention and detection environment.
 <br/>
 <br/>
 You will serve as a SAMA-facing subject matter expert, assisting in providing evidence, documentation, and responses to SAMA inquiries and ensuring full alignment with regulatory expectations. Your experience in working with or within Big Four consulting firms on fraud risk management frameworks will be valuable in building a robust and sustainable second-line function.
 <br/>
 <br/>
 You will collaborate closely with cross-functional stakeholders &mdash; including Fraud Operations, Compliance, Risk, and Internal Audit &mdash; to ensure consistent implementation of fraud governance requirements, effective remediation of identified risks, and transparent communication of key fraud indicators.
 <br/>
 <br/>
 You are driven, analytical, and solutions-oriented, comfortable working under pressure in a dynamic fintech environment. You thrive in data-driven environments, excel at detail-oriented tasks, and can shift seamlessly between strategic thinking and hands-on analysis.
 <br/>
 <br/>
 <strong>
  Your Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the development, implementation, and continuous enhancement of Tamara&rsquo;s Internal Fraud Framework, ensuring alignment with SAMA&rsquo;s Counter-Fraud Framework (CFF).
  </li>
  <li>
   Analyze fraud and operational data to detect trends and control weaknesses &mdash; leveraging SQL and analytical tools to generate actionable insights.
  </li>
  <li>
   Investigate internal fraud cases and perform deep-dive analyses into potential internal misconduct, collaborating with relevant stakeholders for resolution.
  </li>
  <li>
   Assist in preparing evidence, documentation, and reports required by SAMA or internal governance bodies; serve as a SAMA-facing representative on fraud risk topics when needed.
  </li>
  <li>
   Perform fraud risk assessments, control testing, and thematic reviews to evaluate the effectiveness of preventive and detective measures.
  </li>
  <li>
   Draft, update, and maintain fraud risk policies and procedures.
  </li>
  <li>
   Collaborate with Fraud Operations and other business lines to ensure accurate root cause analysis and remediation of fraud cases.
  </li>
  <li>
   Contribute analytical input into the design and calibration of internal fraud detection/prevention and internal controls.
  </li>
  <li>
   Monitor fraud and risk alerts daily related to internal fraud and take appropriate oversight actions to ensure operational teams act effectively and timely.
  </li>
  <li>
   Identify emerging fraud patterns and work with control owners to implement risk mitigation measures.
  </li>
  <li>
   Maintain proper documentation for all investigations, reviews, and control testing performed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4&ndash;7 years of experience in fraud risk management, internal fraud, or governance, preferably within a regulated financial institution or fintech.
  </li>
  <li>
   Experience within or alongside Big Four consulting firms in establishing or assessing internal fraud frameworks aligned with SAMA CFF or similar regulatory standards.
  </li>
  <li>
   Technical proficiency in SQL and comfort with analyzing large datasets.
  </li>
  <li>
   Strong investigative and analytical skills with hands-on exposure to fraud operations and risk assessment.
  </li>
  <li>
   Demonstrated experience in working with regulators (SAMA), preparing documentation, and ensuring full compliance and maturity against regulatory frameworks.
  </li>
  <li>
   Strong collaboration and communication skills, with the ability to work cross-functionally and influence stakeholders.
  </li>
  <li>
   Educational background in IT, Computer Engineering, Software Engineering, or another technical field preferred.
  </li>
  <li>
   High attention to detail, structured thinking, and ability to work independently under minimal supervision.
  </li>
  <li>
   Strong business judgment, discretion, and integrity when handling confidential and sensitive matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join the revolution
  <br/>
  <br/>
 </strong>
 Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.
 <br/>
 <br/>
 We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We&rsquo;re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.
 <br/>
 <br/>
 All qualified individuals are encouraged to apply.To learn more about how we protect your privacy, please visit our Candidate privacy notice.
</div>


Fraud Analyst (Counter Fraud Specialist)

Fiserv

<div><div><div><p><b>Calling all innovators &ndash; find your future at Fiserv.</b></p><p></p><p>
We&rsquo;re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day &ndash; quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we&rsquo;re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.</p><p></p><p><b>
Job Title</b></p>
Credit / Fraud Risk Analyst<p></p><p><b>
What does a successful Credit Risk Analyst do at Fiserv?</b></p><p>
You will work to identify, Mitigate and eliminate fraud and credit losses to Fiserv and our clients by conducting investigations to identify potentially high risk/suspicious merchant processing activity to protect the firm against financial loss.</p><p><b>
What you will do:</b></p><ul><li>
Make real time decisions to properly identify situations that require deeper investigation with the ability to identify emerging fraud trends.</li><li>
Coordinate risk mitigation and fraud remediation efforts with other areas of the business such as Funding, Legal, Operations, Client Services, etc.</li><li>
Communicate regularly with internal and external partners to present high risk activity with recommended and/or required actions.</li><li>
Work in a fast paced environment reviewing many accounts to identify potentially high risk/suspicious merchant processing activity to protect the firm against financial loss.</li><li>
You will review and investigate merchant accounts to assess fraud and credit risk exposure.</li><li>
Negotiate collateral requirements and restructuring terms as required.</li><li>
Resolve merchant inquiries through scheduled calls.</li><li>
Complete special projects as assigned.</li><li>
You will read and interpret documents.</li><li>
You will calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.</li><li>
You will exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.</li><li>
You will work independently or in a team environment &amp; work efficiently in stressful situations.</li></ul><p><b>
What you will need to have:</b></p><ul><li>
2 year degree with prior work experience.</li><li>
2 years prior customer service experience or 1 year Fraud &amp; Risk Experience</li><li>
Ability to use programs such as Excel &amp; Word</li><li>
Ability to Multi-Task</li><li>
You must be a detailed and organized individual</li><li>
You may be required to work some weekends and holidays to meet deadlines.</li><li>
The ability to meet deadlines</li></ul><p><b>
What would be good to have:</b></p><ul><li>
Bachelor&rsquo;s degree. (Business, Finance, Accounting, Criminal Justice, Pre-Law, etc.)</li><li>
1-year prior credit risk experience</li><li>
Experience with MasterCard and Visa Association rules and regulations</li><li>
Customer Service experience with track record of dealing in adverse situations<br>
Strong analytical, quantitative and problem-solving skills.</li></ul><p>
Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.</p><p></p><p>
Salary Range:</p><p>
53,200.00 - 66,500.00 - 79,800.00</p><p>
These pay ranges apply to employees working in Pennsylvania. Ranges for employees in other states may differ.</p><p></p><p>
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.</p><p></p><p>
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.</p><p></p><p><i>
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.</i></p><p></p><p>
Thank you for considering employment with Fiserv. Please:</p><p></p><ul><li>
Apply using your legal name</li><li>
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).</li></ul><p></p><p><b>
Our commitment to Equal Opportunity:</b></p><p>
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.</p><p></p><p>
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv&rsquo;s Disability Accommodation Policy for additional information.</p><p></p><p><b>
Note to agencies:</b></p><p>
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.</p><p></p><p><b>
Warning about fake job posts:</b></p><p>
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.</p></div></div></div><p></p>

Credit / Fraud Risk Analyst

Alliant Credit Union

<div><p>In this hybrid role based at our Chicago Headquarters, you will be responsible for reviewing and analyzing fraud alerts to mitigate fraud losses to Alliant Credit Union. Identify fraud patterns impacting member's deposit accounts.</p>
<p><b>
Essential Responsibilities</b></p>
<ul>
<li>Review customer accounts for the prevention and detection of possible fraud.</li>
<li>Research and analyze account activity to assess levels of risk and fraud.</li>
<li>Complete back-office functions related to research and resolution of fraudulent activity and service support.</li>
<li>Assess the level of risk and make decisions which directly impact the customer experience and risk to Alliant Credit Union.</li>
<li>Utilize case management system or processes to manage individual case load, document and archive assigned cases from case origination through resolution, and accurately articulate the circumstances and events of the investigation.</li>
<li>Provide phone support to call center and members on fraud matters.</li>
<li>Assist with updating departmental procedures.</li>
</ul>
<p><b>Education &amp; </b>Years of Experience</p>
<ul>
<li>Minimum - High School or Equivalent</li>
<li>Preferred- 4 Year Bachelors Degree in Business, Finance or Related</li>
</ul><ul><li>Minimum - 2 Years Fraud or Related</li>
<li>Preferred - 3 Years Fraud</li></ul><br>
<p></p>
<p><b>
Compensation &amp; Benefits:</b></p>
<p><b>
Typical hiring range:&rlm;&rlm;&lrm;</b> &lrm; $46,100.00 to $65,300.00&lrm; Annually. Actual compensation will be determined using factors such as experience, skills &amp; knowledge.</p>
<p>
&lrm;<b>Benefits:</b> Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:</p>
<ul>
<li>Annual performance bonus</li>
<li>Work from home up to 3 days a week</li>
<li>Paid parental leave</li>
<li>Employee discount programs</li>
<li>Time off including paid personal and sick days</li>
<li>11 paid holidays</li>
<li>Education reimbursement</li>
</ul>
<ul><li><i>Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.</i></li></ul><br>
<p></p>
<p><i>
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.</i></p>
<p><i>
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.</i></p></div>

Associate Fraud Risk Analyst

bunq

<div>
 We&rsquo;re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you&rsquo;ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.
 <br/>
 <br/>
 You&rsquo;ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.
 <br/>
 <br/>
 <strong>
  Take Ownership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️&zwj;&male;️
  </li>
  <li>
   Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
  </li>
  <li>
   Bring empathy and effective communication into every interaction to provide the best support possible
  </li>
  <li>
   You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time.
  </li>
  <li>
   You have knowledge of fraud monitoring and prevention
  </li>
  <li>
   You speak English fluently and have strong communication skills, while showing empathy
  </li>
  <li>
   You're a problem solving enthusiast, and can prioritize your work when needed
  </li>
  <li>
   You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  </li>
  <li>
   You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
  </li>
  <li>
   Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your space to perform
  <br/>
  <br/>
 </strong>
 We give you the space and the tools you need to succeed:
 <br/>
 <br/>
 🤟 Great, international colleagues, who share your mindset
 <br/>
 <br/>
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
 <br/>
 <br/>
 📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 <br/>
 <br/>
 🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing (in Turkey)
 <br/>
 <br/>
 🇧🇬 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
 <br/>
 <br/>
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
 <br/>
 <br/>
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 <br/>
 <br/>
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 <br/>
 <br/>
 💻 A MacBook so you can Get Shit Done with us
 <br/>
 <br/>
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 <br/>
 <br/>
 ⚕️ Private health insurance, just in case
 <br/>
 <br/>
 💸 Monthly contribution to your phone and internet bills (in Turkey)
 <br/>
 <br/>
 🍻 Friday drinks and other celebrations - bunq style
 <br/>
 <br/>
</div>


Fraud Ops Analyst - Night shift

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
We&rsquo;re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters   ️ As a Fraud Ops Analyst, you&rsquo;ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.</div><p>
You&rsquo;ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.</p><p></p><p><b><br>
Take Ownership</b></p><ul><li>Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity   ️&zwj; ️</li><li>Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead</li><li>Bring empathy and effective communication into every interaction to provide the best support possible</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time.</div></li><li><div>
You have knowledge of fraud monitoring and prevention</div></li><li><div>
You speak English fluently and have strong communication skills, while showing empathy</div></li><li><div>
You're a problem solving enthusiast, and can prioritize your work when needed</div></li><li><div>
You thrill at leading thorough investigations, using your attention to detail for efficient resolution</div></li><li><div>
You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell</div></li><li><div>
Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.</div></li></ul><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed:</p><p>
   Great, international colleagues, who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills (in Turkey)</p><p>
   Friday drinks and other celebrations - bunq style</p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Spokeo

<div><p><b>About Spokeo</b></p><p>
Spokeo is a people intelligence platform that helps over 18 million monthly visitors reconnect with friends, reunite with families, and build trust in new relationships. Thousands of companies also trust Spokeo&rsquo;s 60 billion public records to improve customer research, help verify information, and prevent fraud.</p><p>
Founded in 2006, Spokeo has built a dedicated, remote-first team with an average tenure of 6.9 years. It has earned recognition from Comparably as a Best Company for Compensation, Employee Happiness, Perks and Benefits, Support for Women, Work-Life Balance, and CEO Leadership.</p><p></p><p><b>
About this Opportunity</b></p><p>
Spokeo is seeking a highly analytical and business-minded <b>Business Analyst, Payments &amp; Fraud</b> to help drive performance, insight, and continuous improvement across our payments and fraud function.</p><p>
This role is a critical addition to a lean and growing team and reports directly to the SVP of Operations. You will support the Payments &amp; Fraud organization by bringing deeper technical analytics expertise to strengthen performance monitoring, scalable reporting, and data-driven optimization initiatives.</p><p></p><p><b>
What you&rsquo;ll do:</b></p><p><b>
Payments &amp; Fraud Analytics</b></p><ul><li><p>
Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments</p></li><li><p>
Write and optimize SQL queries to uncover trends, anomalies and revenue opportunities</p></li><li><p>
Translate complex data into clear, actionable recommendations for business leaders</p></li><li><p>
Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health</p></li></ul><p><b>
Fraud Strategy &amp; Decisioning Support</b></p><ul><li><p>
Provide analytical support to improve fraud detection and decision workflows</p></li><li><p>
Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements</p></li><li><p>
Conduct fraud trend analysis and recommend mitigation strategies</p></li></ul><p><b>
Payment Optimization &amp; Revenue Protection</b></p><ul><li><p>
Analyze payment decline drivers and develop decline salvage and optimization opportunities</p></li><li><p>
Support initiatives related to account updater, retry strategies and processor performance</p></li><li><p>
Identify opportunities to reduce operational costs and losses while improving authorization rates</p></li></ul><p><b>
Team Support &amp; Collaboration</b></p><ul><li><p>
Communicate performance insights, root cause analysis, and mitigation strategies across teams</p></li><li><p>
Serve as the analytics and reporting extension of the Payments &amp; Fraud team, delivering timely insights that inform decision-making, performance optimization, and strategic initiatives</p></li></ul><p></p><p><b>
The skills you&rsquo;ll have:</b></p><ul><li><p>
Highly analytical, meticulous, and proactive, with strong attention to detail</p></li><li><p>
Excellent organizational and communication skills (written and verbal)</p></li><li><p>
Ability to work in a fast-moving, lean operational environment</p></li><li><p>
Bachelor&rsquo;s degree in Business, Finance, Economics, Data Analytics, or related field</p></li><li><p>
2+ years of experience in business analytics, preferably within payments and fraud</p></li><li><p>
Strong SQL expertise and experience working with large, complex datasets</p></li><li><p>
Proven ability to deliver business insights and performance-driven recommendations</p></li><li><p>
Experience building dashboards and reporting in Tableau</p></li><li><p>
Familiarity with card-not-present (CNP) subscription-based payments preferred</p></li><li><p>
Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred</p></li></ul><p></p><p><b>
Working at Spokeo</b></p><p>
Spokeo offers a bonus program, equity plans, and 401K. Once a year, we do a discretionary, merit-based salary increase. Additional benefits include 100% medical/dental/vision coverage and unlimited employee PTO.</p><p>
Spokeo extends written offers to candidates who successfully complete their selection process. Spokeo&rsquo;s offers include a base salary, participation in a company bonus program, stock options, and comprehensive benefits. A final offer will depend on several factors, including, but not limited to, marketplace competition, job leveling, the candidate&rsquo;s experience, skills, etc.</p><p>
All candidates must be authorized to work in the U.S. without the need for current or future sponsorship. Spokeo will not sponsor or take over sponsorship of employment visas at this time.</p><p>
Privacy Notice for Candidates: https://www.spokeo.com/recruiting-policy</p><p>
Spokeo is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Spokeo fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best products, and be relevant in a rapidly changing world.</p><p>
Recruiters or staffing agencies: Spokeo is not obligated to compensate any external recruiter or search firm who presents a candidate or their resume or profile to a Spokeo employee without 1) a current, fully executed agreement on file, and 2) being assigned to the open position (as a search) via our applicant tracking solution.</p><p>
#LI-Remote</p></div><p></p>

Business Analyst, Payments and Fraud

CONNEXUS CREDIT UNION

<div><p><b>Connexus Credit Union - Who We Are:</b></p><p>
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.</p><p></p><p>
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.</p><p></p><p><b>
This position is a temporary contract role and is not a permanent employment opportunity.</b></p><p></p><p><b>
About the Role:</b></p><p>
Our Card Fraud Specialist is responsible for a variety of activities such as initiating card disputes, processing reports, and working claims to ensure compliance with Regulation E. This position not only serves as a subject matter expert in card fraud, they will also assist members and employees of Connexus over the phone to provide guidance, support, and investigate claims. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best.</p><p><b><br>
Responsibilities:</b></p><ul><li><p>
Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.</p></li><li><p>
Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.</p></li><li><p>
Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.</p></li><li><p>
Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.</p></li><li><p>
Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.</p></li><li><p>
Initiate outbound member calls to review submitted cases and gather additional documentation as needed.</p></li><li><p>
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.</p></li></ul><p></p><p><b>
Position Requirements:</b></p><ul><li><p>
This position is Remote.</p></li><li><p>
1+ years related experience is Required.</p></li><li><p>
Experience in financial institutions is Required.</p></li><li><p>
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.</p></li><li><p>
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.</p></li><li><p>
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.</p></li><li><p>
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.</p></li></ul><p></p><p><b>
Connexus Credit Union's Employer Recognitions:</b></p><ul><li><p>
2026 Best Place to Work in IT, Computer World</p></li></ul><p></p><p><i>
Equal Opportunity </i><i>Employer/Disabled/Veterans/41</i><i> CFR 60&ndash;1.4, 41 CFR 60-1.35</i></p></div>

Card Fraud Specialist

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