fraud manager

Duluth Trading Company

<div>Position Overview:
<div></div><div>
Develops and implements strategies and procedures for reviewing internal or external inquiries and identifying fraudulent transactions. Analyzes trends to identify emerging fraudulent schemes or risks; recommends proactive, preventive measures to reduce exposure and limit the organization's liability. Approves the resolution of issues by returning funds, or directs employees to escalate more complex investigations.</div><br>
<div></div>
Position Details:
<div><b>
Work Environment:</b></div><div>
At Duluth Trading Company, we value face-to-face interactions that foster our culture of learning, creativity, and teamwork. The role is based at our headquarters near Madison, WI. You will work in the office Monday through Thursday, with the option to work from home on Fridays if you prefer.</div><div></div><div><b><br>
What You&rsquo;ll Do:</b></div><ul><li>
Works cross-functionally with the IT Department, Store Operations, Finance, Customer Care, and our fraud solution vendors to minimize losses due to fraudulent on-line activity</li><li>
Review new business initiatives and recommend fraud mitigation strategies during planning and design phases</li><li>
Monitors the monthly credit card chargeback report and works with cross-functional partners to develop solutions to reduce the loss</li><li>
Prepare and submit compelling evidence packages to financial institutions for fraud chargeback disputes</li><li>
Investigates web orders placed on fraud hold and provides recommendations on legitimacy</li><li>
Investigates fraudulent reward activity, abuse of refunding policies, gift card fraud, and disingenuous customer complaints</li><li>
Research &amp; investigate return and replacement and other customer concessions exceptions reporting</li><li>
Coordinate efforts with the fraud solution provider<ul><li>
Assist with the integration and deployment of our Exception Based Reporting system, including advising on information required to build queries and reporting<br>
</li><li>
Provide subject matter expertise in fraud analytics</li><li>
Develop ad-hoc queries and reporting</li></ul></li><li>
Provide recommendations around:<ul><li>
Operational process changes or improvements</li><li>
Fraud reduction measures</li><li>
System improvements to reduce fraud</li></ul></li><li>
Case management and retention</li><li>
Provide monthly reporting on results and findings</li><li>
Work with the Finance team to investigate bad debts</li><li>
Monitor online marketplaces for copyright infringement or fraudulent activity<ul><li>
Report findings for review</li><li>
File copyright and verified rights violations within terms of marketplaces</li></ul></li><li>
Educate self on current fraud and loss trends in the retail market. Network with nationally recognized fraud mitigation groups and alliances</li><li>
Develops reporting on on-line fraud activity and bad debt data</li><li>
Assists in Agilence reviews and investigations</li></ul><div><b>
What We&rsquo;re Looking For:</b></div><ul><li>
Bachelor&rsquo;s Degree, or equivalent experience in finance, accounting, forensics, criminal justice, or computer science - <i>Equivalent work experience will be considered</i></li><li><b>
Years of Experience:</b> 7+</li><li><b>
Years of Management Experience:</b> 1+</li><li>
Experience handling chargebacks, retrieval requests, dispute resolution, and card compliance processes.</li><li>
Experience with EBR tools, including building queries and interpreting the output</li><li>
Experience developing reporting and presenting findings to cross-functional groups</li><li>
Knowledge of Microsoft Dynamics AX and the Agilence EBR tool a decided plus</li><li>
A strong background in trend analysis and margin erosion detection</li><li>
Able to communicate well across functions</li><li>
Highly organized and able to manage several concurrent projects</li><li>
Preferred experience with Adyen (payment processor)</li><li>
Supervisory experience</li><li>
Authorization to work in the United States without sponsorship</li></ul><div></div><div><b><br>
Physical Environment &amp; Travel Expectations</b></div><ul><li>
Travel is required for less than 10% of company-related meetings, programs, and/or events</li><li>
Sitting is required for 90% of working hours</li><li>
Standing is required for 10% of working hours</li><li>
Continuous arm, hand, and wrist movement (ie: typing)</li><li>
Occasional reaching, twisting, and bending</li><li>
Noise level no greater than casual conversation</li><li>
Ability to perform work in cubicle workstations or an office setting</li><li>
Work in temperatures ranging from 65 - 75 degrees</li></ul><p></p><div><b><br>
Duluth Headquarters Benefits and Perks</b></div><div><b>
Our pursuit of a better way isn't just about our products&mdash;it's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.</b></div><ul><li><div>
Multiple Medical plan options</div></li><li><div>
Dental &amp; Vision plans</div></li><li><div>
Medical and Dependent Care Flexible Spending Accounts</div></li><li><div>
Health Savings Account including company contributions
</div></li><li><div>Company paid Life Insurance and AD&amp;D</div></li><li><div>
Company paid Short-Term Disability</div></li><li><div>
Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance</div></li><li><div>
401(k) Employer Match</div></li><li><div>
Parental Leave</div></li><li><div>
Paid holidays: New Year&rsquo;s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day</div></li><li><div>
Paid Time Off: take it as you need it policy for exempt employees</div></li><li><div>
Daily pay available
</div></li><li><div>40% Employee Discount</div></li><li><div>
Flexible Fridays</div></li><li><div>
Onsite fitness center</div></li></ul><div></div><div><b><br>
Position Compensation Outline</b></div><div>
Compensation Range: $94,000 - $130,000/year</div><div>
This position is eligible to participate in the company bonus program.</div><div></div><div><i><br>
Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.</i></div><div></div><div><br>
#LIONSITE</div><div></div><div><b><br>
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</b></div><br>
<div></div>
About Duluth Trading Company:
<div><b>
Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.</b></div><div></div><div><b><br>
From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it&rsquo;s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.</b></div><div></div><div><b><br>
Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that&rsquo;s hellbent on helping the world to gear up, get its hands dirty, and do.</b></div></div><div></div>

Omni-Channel Fraud Manager

United Community Bank

<div>Overview:
<div>
The Fraud Operations Manager will lead a high-performing first-line fraud operations function to protect customers,<br>
minimize fraud losses, and meet regulatory expectations. This role is responsible for establishing and scaling a customerand<br>
employee-facing fraud contact center, implementing fraud triage and investigation processes and procedures, setting<br>
performance expectations and monitoring frameworks, and partnering closely with Fraud Governance, Fraud Technology,<br>
and cross-functional business partners to balance fraud loss risk with regulatory obligations and customer experience.<br>
This leader will also provide coaching, performance management, and professional development for a growing team.</div>
What You&rsquo;ll Do:
<div><b>
Establish &amp; Lead a Fraud Contact Center (Customer &amp; Employee-Facing)</b></div><ul><li>
Establish a scalable, multi-channel fraud contact center (phone, secure messaging, email/chat) for<br>
inquiries, fraud reports, education, and escalations.</li><li>
Develop staffing models, workforce management schedules, and coverage plans to meet SLAs.</li><li>
Define triage flows for all types of suspected fraud, including check, ACH/Wire, card, ID theft, account<br>
takeover, P2P, and scams.</li><li>
Create escalation paths for complex cases and high-risk events (elder financial exploitation, mule activity,<br>
business email compromise).</li><li>
Implement QA/monitoring processes to ensure consistency, compliance, and excellent service in<br>
communications with customers and employees.</li></ul><div><b>
Implement Fraud Processes &amp; Procedures</b></div><ul><li>
Design and maintain end-to-end procedures for intake, authentication, evidence collection, investigation,<br>
decisioning, and remediation for all fraud types.</li><li>
Standardize customer communications with compliant, plain-language templates.</li><li>
Build the control environment, including identity verification, call authentication, and callback procedures.</li><li>
Ensure procedures properly identify types of fraud involved to meet applicable timelines.</li></ul><div><b>
Establish Performance Expectations, Metrics &amp; Monitoring</b></div><ul><li>
Define operational KPIs such as: Average Speed of Answer (ASA), Abandon Rate, Alert<br>
Acknowledgement, Case/Dispute Aging, Time-to-Final Decision, Quality Scores, Agent<br>
Occupancy/Utilization, and Fraud Loss per Account/Transaction.</li><li>
Build operational dashboards and regular performance monitoring reports.</li><li>
Implement QA scoring, side-by-sides, calibrations, and coaching loops to drive continuous improvement.</li><li>
Monitor fraud typologies, loss trends, and controls performance.</li><li>
Coordinate incident response for fraud spikes (e.g., BIN/merchant attacks, check fraud rings).</li></ul><div><b><br>
Program Ownership &amp; Cross-Functional Partnership</b></div><ul><li>
Coordinate with Fraud Governance, Legal, and other cross-functional business partners to align on<br>
regulatory interpretation and customer treatment.</li><li>
Ensure adherence to applicable regulations and network rules (e.g., Reg E timelines and error resolution,<br>
Reg Z chargebacks, NACHA/ACH rules, card network chargeback programs, etc.).</li><li>
Draft, review, and maintain policies, standards, and procedures.</li><li>
Support audits, issues management, and regulatory exams.</li><li>
Prepare business cases for control enhancements and fraud reduction initiatives, balancing loss<br>
mitigation with customer experience and compliance.</li></ul><div><b>
People Leadership</b></div><ul><li>
Lead a high-performing team of fraud agents and investigators.</li><li>
Foster culture of accountability, transparency, and continuous improvement.</li><li>
Provide coaching, performance management, and professional development.</li></ul><br>
<div></div>
Requirements For Success:
<ul><li>Bachelor's degree or higher preferred</li><li>
Experience: Minimum of 10 years&rsquo; work experience in contact center, preferably in banking or financial services,<br>
with 5+ years&rsquo; experience handling fraud or related investigations</li><li>
Strong background in contact center leadership</li><li>
Knowledge of banking systems and processes, regulations and guidelines related to fraud</li><li>
Experienced in handling competing priorities, managing concurrent tasks and initiatives in a fast-paced<br>
environment</li><li>
Works independently with minimal oversight, taking full ownership of deliverables</li><li>
Collaborates effectively with colleagues across the institution</li><li>
Excellent analytical, communication, and problem-solving skills Preferred Skills:</li><li>
Strong understanding of fraud typologies, fraud operations, and fraud technology platforms</li><li>
This position manages employees and is responsible for coaching, development, and performance<br>
management of those employees.</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><div></div><div><b><br>
FLSA Status: </b>Exempt</div><div></div><div><b><br>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
Pay Range: USD $84,136.00 - USD $139,486.00 /Yr.</div>

Fraud Operations Manager

PacificSource Health Plans

<div><div>Looking for a way to make an impact and help people?</div><div></div><div><i>
Join PacificSource and help our members access quality, affordable care!</i></div><div></div><div>
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person&rsquo;s talents and strengths.</div><div></div>
The FWA Program Manager will be primarily responsible for the design, implementation, and management of the company&rsquo;s FWA Program, providing expertise to staff in developing processes for tracking, investigating, and managing suspected FWA complaints. The role will analyze, report and monitor the FWA prevention efforts and provide recommendations to leadership on matters related to FWA compliance. The program manager will track and report company activities to ensure compliance with state and federal FWA requirements.<div></div><div>
Essential Responsibilities:</div><ul><li>
In collaboration with the Corporate Compliance Officer and other business unit leaders, build and maintain a structure around an FWA and payment integrity program supported by policies, processes, procedures, workflows, and technology. Develop and maintain FWA policies and procedures and implement a comprehensive FWA program.</li><li>
Chair the Program Integrity Committee and collaborate on the development of the annual work plan which will outline and detail the annual FWA audit and monitoring plan.</li><li>
Develop and maintain an FWA log and tracking system.</li><li>
Proactively and independently researches FWA issues and effectively employ investigative resources/techniques.</li><li>
Maximize the recoveries and avoidance for Medicare and Medicaid claims payments with a demonstrated ability to achieve results.</li><li>
Work to develop prospective and retrospective fraud and abuse detection, investigation, recovery and avoidance through the use of data sources for data mining and analytics to proactively seek out outlying claims activities and investigate for fraud, waste, and abuse.</li><li>
Develop, translate, and execute strategies or functional/operational objectives for the company with regard to fraud, waste, and abuse.</li><li>
Responsible for notification of MEDIC of potential fraud activities.</li><li>
Responsible for notification of state and other federal agencies of potential fraud activities.</li><li>
Assist in the development and presentation of FWA training presentations.</li><li>
Serve as primary point of contact for external oversight agencies to include the MEDIC and OHA Medicaid Fraud Unit.</li><li>
Serve as a member of the Corporate Compliance Committee reporting on FWA matters across all lines of business.</li><li>
Responsible for creating and presenting FWA reports to the Audit and Compliance Committee of the Board.</li><li>
Manage and oversee the preparation and submission of FWA regulatory reporting requirements to CMS and OHA.</li><li>
Regularly attend fraud related meetings with OHA.</li><li>
Responsible for oversight, management, development, implementation, and communication of the FWA program.</li></ul><div></div><div>
Supporting Responsibilities:</div><ul><li>
Participate in compliance initiatives as needed.</li><li>
Perform day-to-day tasks of the compliance department as needed.</li><li>
Meet department and company performance and attendance expectations.</li><li>
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.</li><li>
Perform other duties as assigned.</li></ul><div></div><div>
SUCCESS PROFILE</div><div></div><div>
Work Experience: Minimum of 8 years related experience in fraud, waste, and abuse investigations, payment integrity processes, and data mining and analysis of health care claims. Minimum of 4 years of experience implementing or maintaining a fraud, waste, and abuse and payment integrity program in health care. Experience with regulatory agency reporting and interaction as it relates to fraud, waste, and abuse. Minimum 4 years of related experience with Medicare and/or Medicaid programs required.</div><div></div><div>
Education, Certificates, Licenses: Bachelor&rsquo;s degree in business, management, health care administration or other related field or Associate&rsquo;s degree and equivalent work experience required. Master&rsquo;s degree in business, management, or health care administration preferred. Fraud examiner certification preferred.</div><div></div><div>
Knowledge: Ability to gain a thorough understanding of PacificSource compliance initiatives. Ability to organize large projects that involve working with multi-functional teams under strict deadlines. Ability to build a program from the ground up by developing people, process, and technology mechanisms to support the program. Ability to communicate effectively with all levels of the organization both verbally and in writing. Working knowledge of medical terminology. Ability to work under time pressures, and to deal with emotional situations.</div><div></div><div>
Competencies:</div><div>
Adaptability</div><div>
Building Customer Loyalty</div><div>
Building Strategic Work Relationships</div><div>
Building Trust</div><div>
Continuous Improvement</div><div>
Contributing to Team Success</div><div>
Planning and Organizing</div><div>
Work Standards</div><div></div><div>
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.</div><div></div><div>
Skills:</div>
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork<div></div><div>
Compensation Disclaimer</div><div>
The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.</div><div>
Base Range:</div>
$83,310.45 - $145,793.28<div></div><div>
Our Values</div><div>
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:</div><ul><li><div>
We are committed to doing the right thing.</div></li><li><div>
We are one team working toward a common goal.</div></li><li><div>
We are each responsible for customer service.</div></li><li><div>
We practice open communication at all levels of the company to foster individual, team and company growth.</div></li><li><div>
We actively participate in efforts to improve our many communities-internally and externally.</div></li><li><div>
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.</div></li><li><div>
We encourage creativity, innovation, and the pursuit of excellence.</div></li></ul><div></div><div>
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.</div><div></div><div>
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.</div></div>

Fraud Waste and Abuse (FWA) Program Manager

Farah Experiences

<div><p><b>Join us at Miral Experiences!
</b></p><p>Miral Experiences is a region&acirc;&euro;&trade;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&acirc;&bdquo;&cent; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&acirc;&bdquo;&cent; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&acirc;&bdquo;&cent; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
</p><p>We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
</p><p>The <b>Senior Manager &acirc;&euro;&ldquo; Fraud Control </b>leads the design, implementation, and continuous improvement of Miral&acirc;&euro;&trade;s enterprise-wide fraud risk management, prevention, detection, and investigation framework across all business units and operating entities.
</p><p>This role provides strategic and operational leadership to safeguard company assets, revenues, reputation, and stakeholders by embedding strong fraud controls, ethical practices, and regulatory compliance aligned with UAE laws, Abu Dhabi Accountability Authority (ADAA) requirements, and international best practices.
</p><p>The role is suited to an experienced UAE-based professional with strong local regulatory knowledge and proven experience operating in complex, operationally diverse environments such as entertainment, hospitality, retail, or large asset-heavy organizations.
</p><p><b>Key Responsibilities
</b></p><p><b>Fraud Risk Management
</b></p><ul><li>Lead the identification, assessment, and documentation of fraud risks across Miral operations including procurement, contracting, finance, revenue, ticketing, warehousing, asset management, and vendor relationships.
</li><li>Develop and maintain Miral&acirc;&euro;&trade;s enterprise fraud risk management framework, fraud risk register, and control library aligned with governance strategy and UAE regulatory expectations.
</li><li>Embed preventive fraud controls within business processes, systems, and policies to minimize risk exposure.
</li><li>Integrate Abu Dhabi Accountability Authority (ADAA) requirements and UAE Federal laws into fraud control design and monitoring.
</li><li>Utilize data analytics and continuous monitoring to proactively identify anomalies, red flags, and emerging fraud risks.
</li></ul><p><b>Investigation and Detection
</b></p><ul><li>Lead complex and sensitive fraud investigations ensuring procedural fairness, confidentiality, evidence integrity, and compliance with UAE legal requirements.
</li><li>Establish and manage structured investigation methodologies including case intake, evidence gathering, interviews, documentation, and reporting.
</li><li>Coordinate with internal departments to ensure appropriate corrective, disciplinary, and remediation actions are implemented.
</li><li>Prepare investigation reports detailing findings, root causes, financial impact, and recommended actions.
</li><li>Liaise with regulators, law enforcement, legal advisors, and forensic specialists where required.
</li></ul><p><b>Procurement &amp; Contract Oversight
</b></p><ul><li>Provide fraud risk oversight across procurement and contract lifecycle management including tendering, evaluations, awards, variations, and payments.
</li><li>Detect and prevent risks such as bid-rigging, collusion, kickbacks, conflicts of interest, and procurement policy breaches.
</li><li>Support third-party due diligence processes, vendor risk assessments, and conflict-of-interest declarations.
</li><li>Ensure procurement fraud controls align with ADAA guidance and Miral governance standards.
</li></ul><p><b>Revenue &amp; Operations Oversight
</b></p><ul><li>Monitor fraud risks across ticketing systems, revenue collection, cash handling, refunds, discounts, promotions, and access controls across attractions.
</li><li>Conduct targeted reviews, surprise audits, and data-driven testing to identify revenue leakage and operational fraud.
</li><li>Support operational teams in implementing practical risk-based controls that balance fraud prevention with guest experience and operational efficiency.
</li></ul><p><b>Reporting &amp; Awareness
</b></p><ul><li>Develop fraud risk dashboards and reports highlighting trends, case outcomes, and mitigation strategies.
</li><li>Deliver fraud awareness and ethics training to employees and contractors.
</li><li>Promote a strong speak-up culture and support confidential whistleblowing mechanisms.
</li><li>Provide guidance to leadership on fraud risks, ethical dilemmas, and conflict-of-interest management.
</li></ul><p><b>Continuous Improvement
</b></p><ul><li>Benchmark Miral&acirc;&euro;&trade;s fraud framework against international best practices such as ACFE, COSO, and ISO 37001.
</li><li>Lead initiatives to enhance fraud detection capabilities through automation, analytics, and integration with ERP and ticketing systems.
</li>Contribute to policy development including fraud policy, investigation protocols, whistleblowing framework, and disciplinary processes.<br>
<li>
</li></ul><p></p><p><b>Qualifications
</b></p><p><b>Essential
</b></p><ul><li>Bachelor&acirc;&euro;&trade;s degree in Accounting, Finance, Forensic Audit, Law, or a related discipline.
</li><li>Certified Fraud Examiner (CFE) or equivalent fraud certification.
</li></ul><p><b>Desirable
</b></p>Certified Internal Auditor (CIA) or similar governance/compliance certification.<br>
<ul><li>
</li></ul><p></p><p><b>Experience
</b></p><p><b>Essential
</b></p><ul><li>Minimum <b>5 years of progressive experience </b>in fraud control, investigations, compliance, internal audit, or risk management.
</li><li>Strong experience within the <b>UAE regulatory environment </b>, including knowledge of:
</li><li>Abu Dhabi Accountability Authority (ADAA) requirements
</li><li>UAE Federal laws related to fraud and financial crime
</li><li>Experience in large, complex, or government/semi-government organizations.
</li></ul><p><b>Desirable
</b></p><ul><li>Experience in <b>hospitality, entertainment, retail, or operationally intensive environments </b>.
</li><li>Exposure to <b>ERP systems, ticketing platforms, and data analytics tools </b>for fraud detection.<br>
</li></ul><p></p><p><b>Skills
</b></p><ul><li>Strong investigative, analytical, and critical thinking capabilities.
</li><li>Excellent communication and reporting skills with the ability to engage senior stakeholders.
</li><li>High integrity, professionalism, and commitment to confidentiality.
</li><li>Ability to manage cross-functional stakeholders and influence without direct authority.
</li><li>Strong understanding of fraud schemes, forensic techniques, and internal control frameworks.
</li></ul><p><b>Shape the Future With Us
</b></p><p>At Miral Experiences, we don&acirc;&euro;&trade;t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
</p><p>From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&acirc;&euro;&trade;re driven by passion, powered by innovation, and committed to excellence in everything we do.
</p><p>We&acirc;&euro;&trade;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.</p></div><p></p>

Fraud Control Senior Manager

Suncoast Credit Union

<div>Overview:
<div><b>
Compensation:</b> $22.50 - $32.00 hourly <i>based on experience and credentials</i>
<br>
<b>Location Type:</b> Hybrid, <i>a flexible work model blending in-office and remote working</i><br>
<b>Position Type:</b> Full Time</div><div><b>
Schedule:</b> Monday through Friday 8:30 AM &ndash; 5:30 PM with rotating Friday 9:00 AM - 6:00 PM</div><div></div><div><br>
The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.</div>
Responsibilities:
<ul><li>Communicate with internal departments and members to provide support and guidance on fraud claims</li><li>
Complete operational tasks such as;<ul><li>
Process returned deposit items</li><li>
Review and evaluate items to identify fraud trends</li><li>
Placing holds or other restrictions on accounts</li><li>
Provide internal support chat</li><li>
Research and analyze accounts on behalf of members and internal staff
</li><li>Process error corrections and restriction removal requests</li></ul></li><li>
Prepare routine correspondence in connection with Risk Management Accounts</li><li>
Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity</li><li>
Distribute incoming daily mail and fax documents to the appropriate risk management personnel</li><li>
Process the department&rsquo;s certified and return mail, forward incoming documents to the appropriate department</li><li>
Provide independent responses to incoming e-mails and send them to the appropriate personnel</li><li>
Record and post received payments to members&rsquo; accounts or general ledger
</li><li>Document all activity in the case management platform for assigned accounts</li><li>
Prepare and submit insurance claims</li><li>
Assist Risk Analytics with daily reports</li><li>
Uphold Suncoast Credit Union&rsquo;s culture, vision, and core values</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
2+ years of experience in fraud investigations or risk management with a financial institution</li><li>
4+ years of call center experience, preferably with a financial institution
</li><li>Proficient in Microsoft Office suite; Word, Excel, and PowerPoint</li><li>
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines</li><li>
Accurate, detail-oriented, and organized with task management
</li><li>Ability to analyze and resolve routine problems or situations</li><li>
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators</li><li>
Ability to communicate information requiring explanation or interpretation</li><li>
Ability to work independently and in a team-oriented environment</li></ul><div><b>
Skills</b></div><ul><li>
Analytics
<br>
</li><li>Customer Service
<br>
</li><li>Data Science</li></ul><div><b>
Benefits</b></div><ul><li><b>
Financial Well-Being:</b> Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li><b>
Wellness:</b> Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li><b>
Work-Life Balance:</b> 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li><b>
Community Involvement:</b> Paid Volunteer Hours</li><li><b>
Growth:</b> Degree Assistance up to $5,000 per year</li></ul><p><i>
For more information, including additional benefits, please visit our benefits website at</i> <b>https://careers.suncoastcreditunion.com/benefits</b></p><div><b>
Company Overview
</b></div><p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.</p><p><i>
For more information, please visit our careers site at </i><b>https://careers.suncoastcreditunion.com/</b></p></div>

Fraud Protection Specialist

Mountain America Credit Union

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
Assists in overseeing the operations and personnel of the Fraud Management Intake Team, ensuring the delivery of high-quality and efficient service to internal partners and members. Offer effective solutions to common challenges, fostering a culture of problem-solving within the team. Collaborate with various departments to manage both internal and external calls effectively, optimizing communication processes for enhanced member service delivery.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Mountain America Center - Hybrid</div><div>
9800 S Monroe St<br>
Sandy, UT 84070</div><div></div><div>
SCHEDULE</div><div>
Full Time; this is a hybrid schedule and there will be in office expectations based on business need.</div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><ul><li>
Maintains Mountain America&rsquo;s mission, vision, and values by providing quality service to credit union members and internal partners to solve problems and enhance the members&rsquo; financial relationship; and coach others to do the same.</li><li>
Supervises employees including coaching and development, minor disciplinary actions, performance appraisals, goal setting, reward and recognition, career development, etc.</li><li>
Establishes performance goals and measures for direct reports to ensure quality service standards and expectations are met and exceeded.</li><li>
Leads call quality evaluations for the Intake Team, utilizing sound judgment to ensure service excellence, productivity, and accuracy. Recognize and reward team performance accordingly.</li><li>
Coaches, trains, and exemplifies effective communication practices with members and across all areas of the credit union, fostering a culture of high-quality interactions for both members and team members.</li><li>
Reports to and assists Fraud Intake Manager in all Intake functions.</li><li>
Assists in creating and enhancing training for Intake Team employees.</li><li>
Works with Fraud Intake Manager to plans for future development of Intake Team functions, skill sets and technology.</li><li>
Partners with Fraud Intake Manager to review and develop call quality metrics, monitors and coaches the intake team to standards set.</li></ul><ul><li>
Partners with Intake Manger to oversee all Intake Teams functions.</li><li>
Logs complaints and submits SAR referrals in accordance with regulatory requirements.</li><li>
Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position, and coach and hold subordinates accountable to comply.</li><li>
Performs other related duties as assigned.</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES</div><div>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience</div><ul><li>
3+ years of progressively responsible experience in a financial institution, specifically in the areas of Fraud, Call Center, or Branch.</li></ul><div></div><div>
Education</div><ul><li>
Associate&rsquo;s degree from an accredited institution in criminology/criminal justice, business, marketing, finance, economics, or related field; or</li><li>
2+ additional years of progressive experience in a financial setting</li></ul><div></div><div>
Licenses, Certificates, Registrations</div><div></div><div>
Computer/Office Equipment Skills</div><div>
Working knowledge of PC&rsquo;s, Windows, internet browsers, e-mail, Intermediate level Word and Excel. Knowledge of Internet security and protocols. Ability to applicable software applications. Experience with call-management software is preferred.</div><div></div><div>
Managerial Responsibility</div><div>
Has managerial responsibilities that are assigned and over seen by manager. Managerial responsibilities are direct or through work/team leaders or assistants. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, coaches and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy/disciplinary action.</div><div></div><div>
Language Skills</div><ul><li>
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations</li><li>
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization</li></ul><ul><li>
Strong technical writing skills</li><li>
Tact and diplomacy are critical to this position</li></ul><div></div><div>
Other Skills and Abilities</div><ul><li>
Basic knowledge of the use and function of Automated Call Distributing systems and other telecommunications equipment</li><li>
Objective critical and analytical thinking are critical to this position</li><li>
Solid knowledge and understanding of credit union policies and procedures in loan origination and new accounts functions</li><li>
Ability to coach and direct the work of others to give quality service</li><li>
Possess basic knowledge of the use and function of Automated Call Distributing systems and other telecommunications equipment</li><li>
Able to supervise and lead others to give quality service</li><li>
Experience and ability to sell financial services and train and coach others in referring the products and services of the credit union</li><li>
Proven ability to work in a team environment and promote teamwork among staff</li><li>
Objective critical and analytical thinking are critical to this position</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><div>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</div><div></div><div>
Vision Requirements</div><div>
Close vision (clear vision at 20 inches or less)</div><div>
Distance Vision (clear vision at 20 feet or more)</div><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Fraud Intake Assistant Manager

Intuit

<div><b>Category</b> Security, Risk &amp; Fraud <b>Location</b> Plano, Texas <b>Job ID</b> 19630</div>
<br><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<div><p>Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.</p>
</div></div><div><h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p></p><p>Role Details: This is a Hybrid role requiring 3 days in the office per week. The ability to work Saturdays and some holidays is required.</p><p>
Intuit&rsquo;s Global Business Solutions Group (GBSG) is dedicated to delivering tools and services that significantly enhance a Small Business' ability to manage their cash flow. The Fintech Risk Operations team protects our small business customers and Intuit from financial losses, fraud, and compliance risk.</p><p>
We're seeking a highly motivated and detail-oriented Manager 1, who is passionate about coaching and developing people. You will lead a team of personnel who investigate and adjudicate risk across multiple workflows&mdash;including, but not limited to, Identity Verification (IDV), Initial Underwriting (IUW), Transactional Fraud Monitoring, and Chargeback processing.</p><p></p><p>
The ideal candidate must have a track record of coaching team members leading to increased performance, strong problem-solving and decision-making abilities, and the ability to lead in a dynamic and evolving landscape. Your team members will receive cross-training and assignments across various workflows to support business needs while rapidly expanding their skills and competencies. This role requires direct customer interaction via phone and email to resolve complex customer issues.</p><p></p><p><b><br>
Responsibilities</b></p><p></p><ul><li><div><b>
Team Leadership &amp; Performance Coaching:</b></div></li><li><ul><li><div>
Lead, mentor, and inspire a team of risk operations analysts, serving as a multi-domain subject matter expert (e.g., Fraud, IDV, KYC/KYB) to foster a high-performance culture defined by precision, critical thinking, and ownership.</div></li><li><div>
Actively develop this expertise in your team by translating business goals into individual performance objectives.</div></li><li><div>
Deliver consistent, actionable coaching through regular 1:1s, live case reviews, and quality assurance (QA) analysis, specifically targeting the enhancement of analytical rigor, investigative accuracy, and sound, data-driven risk decisions.</div></li></ul></li><li><div><b>
Operational Excellence &amp; Proactive Risk Management:</b></div></li><li><ul><li><div>
Drive team performance to exceed core operational KPIs (e.g., alert review SLAs, decision quality, false positive rates).</div></li><li><div>
Ensure meticulous documentation and adherence to all Standard Operating Procedures (SOPs) through a robust Quality Assurance (QA) program.</div></li><li><div>
Utilize performance and QA data as a primary coaching tool to identify knowledge gaps and guide targeted performance improvements.</div></li><li><div>
Empower your team to act as a critical control point, leading them in proactively identifying, assessing, and documenting operational and financial risks in new product features, system changes, and policies, ensuring robust mitigation strategies are in place prior to launch.</div></li></ul></li><li><div><b>
Change Leadership &amp; Adaptability:</b></div></li><li><ul><li><div>
Act as a visible change champion, translating strategic shifts (e.g., new risk models, policy changes, organizational structures) into a clear &quot;why&quot; for your team.</div></li><li><div>
Proactively coach your team for resilience and adaptability, identifying and developing the skills needed to succeed in a constantly evolving fintech environment.</div></li><li><div>
Proactively monitor regulatory changes and emerging industry risk trends, translating them into actionable updates for your team's playbooks and controls.</div></li><li><div>
Lead readiness initiatives by mobilizing talent, defining new operational playbooks, and partnering across the organization to ensure system and tool readiness.</div></li></ul></li></ul><p><b><br>
Qualifications</b></p><p></p><ul><li><p><b>
Proven People Leadership</b>: 3+ years of formal people leadership experience, with a demonstrated track record of coaching and developing high-performing operational teams (e.g., Risk, Fraud, Compliance, Trust &amp; Safety).</p></li><li><div><b>
High-Performance Coaching</b>: A true &quot;player-coach&quot; mindset with a passion for talent development. You must have proven success in building and scaling teams by setting clear expectations, delivering actionable feedback, and fostering a culture of accountability and empowerment.</div></li><li><div><b>
Resilience &amp; Change Management</b>: Demonstrated ability to lead a team through high-pressure, ambiguous, or rapidly changing environments. You are a source of stability and focus, capable of guiding your team through complex organizational and procedural changes.</div></li><li><div><b>
Deep Domain Knowledge</b>: 5+ years of hands-on experience in a high-growth risk operations environment (e.g., fintech, payment processing, banking, or credit). Specific expertise in small business (SMB) or B2B risk is strongly preferred.</div></li><li><div><b>
Operational Excellence</b>: A strong &quot;bias for action&quot; coupled with a deep understanding of operational management. You must have experience being directly responsible for team performance against critical KPIs (e.g., SLAs, quality, productivity) and implementing smart, data-driven plans to drive results.</div></li><li><div><b>
Compliance &amp; Controls Mindset</b>: Proven ability to drive a culture of compliance, not just adherence. Experience in managing operations governed by strict regulatory requirements, internal policies, and SOPs (e.g., BSA/AML, KYC/KYB, Reg E).</div></li><li><div><b>
Technical Aptitude</b>: High degree of comfort and fluency with modern operational tools. This includes experience with case management systems, data visualization tools (e.g., Looker, Tableau), and the ability to quickly master new proprietary systems.</div></li><li><div><b>
Data-Driven Decision Making</b>: Highly analytical with a process excellence (e.g., Six Sigma, Lean) mindset. You must be able to move beyond what happened and use data to identify the root cause of problems, measure performance, and build a business case for change.</div></li><li><div><b>
Strategic Communication &amp; Influence</b>: Excellent verbal and written communication skills. You must be able to use data to tell a compelling story to motivate your team, report on performance, and effectively influence partners and leaders in a matrixed environment (especially in Product, Engineering, and Compliance).</div></li><li><div><b>
Bachelor&rsquo;s degree</b> in Management, Finance, Risk Management, or a related field.</div></li><li><p>
Professional certifications such as CFE (Certified Fraud Examiner) or ACAMS (Association of Certified Anti-Money Laundering Specialists) is preferred.</p></li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p><br>
<p></p>
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Manager 1 Risk Management

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