fraud prevention analyst

Capitex

<div>Requirements 
 
Job Title: Senior Fraud Analyst
Location: Kuwait 
Contract Type: 12-Month Fixed-Term Contract
Role Overview
We are seeking experienced Senior Fraud Analysts to join our team on a 12-month contract in Kuwait. The successful candidates will be responsible for fraud monitoring, alert review, investigation, and case management across banking products and digital channels.
This role plays a key part in identifying, investigating, and mitigating fraud risks while ensuring a strong balance between fraud prevention and customer experience.
Key Responsibilities<ul><li>
Monitor fraud detection systems and review alerts across cards, digital banking, payments, and account activities.
</li><li>Conduct detailed investigations into suspicious transactions and potential fraud cases.
</li><li>Analyse customer behaviour, transactional data, and supporting evidence to determine fraud risk.
</li><li>Take appropriate action including customer contact, account restriction, escalation, or case closure.
</li><li>Document investigations thoroughly in line with internal policies and regulatory requirements.
</li><li>Escalate complex or high-risk cases to management and relevant stakeholders where required.
</li><li>Identify emerging fraud trends and provide feedback to rule writing and fraud strategy teams.
</li><li>Support law enforcement requests and internal audit requirements where applicable.
</li><li>Maintain service level agreements (SLAs) and productivity targets.
</li></ul>Required Skills &amp; Experience<ul><li>
Proven experience in fraud monitoring and investigation within a banking or financial services environment.
</li><li>Strong understanding of fraud typologies including card fraud, account takeover, social engineering, and mule accounts.
</li><li>Experience working with fraud detection and case management systems.
</li><li>Strong analytical and decision-making skills.
</li><li>Ability to handle sensitive situations and communicate effectively with customers when required.
</li><li>Strong documentation and reporting skills.
</li><li>Ability to work in a fast-paced environment and manage high alert volumes.
</li></ul>Preferred Qualifications<ul><li>
Experience within Middle Eastern financial institutions is advantageous.
</li><li>Knowledge of regulatory and compliance frameworks relevant to fraud risk.
</li><li>Professional certifications in fraud or financial crime (e.g., ACFE, ICA) are desirable.
</li><li>Bachelor&rsquo;s degree in Finance, Business, Risk, or related discipline.
</li></ul>What We Offer<ul><li>
Competitive contract package.
</li><li>Opportunity to work within a dynamic banking fraud environment.
</li><li>Exposure to a broad range of fraud risk scenarios and cross-functional collaboration.</li></ul></div>

Senior Fraud Analyst

UMB Bank

<div>
 Our
 
 Enterprise Fraud Claims
 
 team is responsible for formally investigating all unauthorized transactions focusing on protecting customer assets, secure compromised accounts, and recover stolen funds.
 
 
 As the
 
 Fraud Claims Analyst
 
 , your focus is toward investigating fraudulent confirmations against customers and the UMB organization. You will take on fraud claims for all payment channels that our customers utilize throughout the organization. You are the determining factors in making vital decisions for determining how fraud is happening, where it is happening, and how they can put a stop to it. You will work closely within their team environment to support one another and to be successful. While working across multiple departments, you will help customers and UMB get millions of dollars in loss back. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership.
 
 
 
 This role is hybrid (Mon through Thu on-site / Fri remote; 900 &ndash; 500 PM) at the UMB Technology &amp; Operations Center located in downtown Kansas City, MO.
 
 
 
 
 How You&rsquo;ll Spend Your Time
 
 
 
 <ul>
 <li>
 Manage multi-channel fraud claims.
 </li>
 <li>
 Continually evaluate the effectiveness of existing case management tools and identify to the Manager, Fraud Claims of performance gaps or defects.
 </li>
 <li>
 Adhere to the applicable regulatory requirements governing fraud claims for checks, ACH, and wire.
 </li>
 <li>
 Ensure compliance with Bank standards, policies, and procedures.
 </li>
 <li>
 Work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and expectations.
 </li>
 <li>
 Work closely with the Fraud Prevention Team and Line of Business (LOB) partners to identify adverse impacts to customers, provide solutions, and implement changes to ensure the best customer experience.
 </li>
 <li>
 Communicate regularly with peer banks and industry organizations to maintain awareness of industry risks and trends.
 </li>
 <li>
 Stay current with UMB&rsquo;s fraud policies and procedures.
 
 
 </li>
 </ul>
 
 
 We&rsquo;re excited to talk if you have
 
 
 
 
 <ul>
 <li>
 At least 2 years of fraud claim processing or fraud operations experience in check, ACH or wire.
 </li>
 <li>
 Knowledge of NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions.
 </li>
 <li>
 Strong problem-solving skills to investigate fraudulent claims against our customers and the UMB organization.
 </li>
 <li>
 Excellent communication skills to provide updated information to parties to ensure all information is communicated for adequate research for fraud.
 </li>
 <li>
 Team-focused approach to work out solutions within your team to help conduct plans and research to stop and defeat fraud.
 </li>
 <li>
 Experience with Microsoft 365 applications.
 
 
 </li>
 </ul>
 
 
 Bonus Points if you have
 
 
 
 
 <ul>
 <li>
 Cross payment multi-channel fraud experience.
 </li>
 <li>
 Experience with Oasis, Hogan, NICE Actimize, or FIS Systems.
 
 
 </li>
 </ul>
 
 Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.
 
 
 
 
 Compensation Range
 
 
 
 $44,790.00 - $86,510.00
 
 
 
 The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information
 
 
 
 UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
 
 
 
 Are you ready to be part of something more?
 
 
 
 You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
 
 
 
 UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
 
 
 
 
 If you are a California resident, please visit our
 
 Privacy Notice for California Job Candidates
 
 to understand how we collect and use your personal information when you apply for employment with UMB.
 
</div>

Fraud Claims Analyst

Rockland Trust Company

<div>The Director of Fraud Prevention is responsible for the leadership, support, and on-going development of the Fraud Prevention department. The role is critical to executing the bank&rsquo;s strategy for addressing fraud prevention, detection, investigation, analysis, and reporting; leveraging experience as well as industry and law enforcement relationships. The Director of Fraud Prevention is responsible for leading and managing the fraud risk management program which includes all payment and document related fraud, working fraud alerts, research fraud activity and the reporting and escalation of fraud trends. In addition, the Director of Fraud Prevention will collaborate and partner with various lines of business to minimize and mitigate fraud risk for the bank and our customers. 
Position Responsibilities:
<ul><li>Develop and implement comprehensive fraud prevention strategies and programs to safeguard the bank and its customers from various types of fraudulent activities, including but not limited to identity theft, payment fraud, account takeover, and cyber fraud.
</li><li>Responsible for leading the team by providing regulatory guidance, policy and standards on all matters relating to an effective Fraud program. Specific emphasis on Regulation E, and the Uniform Commercial Code.
</li><li>Lead a team of fraud prevention associates providing training, coaching, mentoring, establishing performance metrics and conduct performance reviews
</li><li>Leads efforts in financial analysis of fraud alerts. Builds and reports fraud metrics.
</li><li>Creates operating procedures and key controls to support fraud detection and mitigation
</li><li>Leads and participates in fraud governance meetings. Memorializes decisions, tracks and articulates progress in enterprise fraud initiatives.
</li><li>Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met.
</li><li>Keep abreast of changes to state and federal requirements and standards and changes to banking practices and emerging risk management techniques.
</li><li>Assist with annual Fraud Program Evaluation and Model Validation(s)
</li><li>Provide assistance and direction to the internal audit department, outside auditors and regulatory examiners during compliance exams and audits. Assist management in preparing responses to regulatory exam recommendations, Ensure department&rsquo;s compliance with record retention requirements.
</li><li>Demonstrate strong investigative/analytical skills and be able to formulate and clearly articulate a supportable rationale behind the decisions of the alerted activity while complying with departmental procedures.
</li><li>Use independent and professional judgment when reviewing Fraud alerts and cases in addition to all policies and procedures and meet regulatory standards &ndash; ensure management team is monitoring and escalating any concerns with alert aging as necessary.
</li><li>Participate in departmental projects and initiatives; keep abreast of new rules, regulations and reputational risks to further improve our investigation processes
</li><li>Utilize advanced fraud detection technologies, including AI, machine learning, and biometrics, to enhance the bank's ability to detect and prevent fraudulent transactions and activities.
</li><li>Monitor transactions and account activities in real-time to identify suspicious patterns, trends, and anomalies indicative of fraudulent behavior.
</li><li>Identify potential vulnerabilities and weaknesses in the bank's fraud systems and processes, and implement appropriate controls and safeguards to mitigate fraud risks.
</li><li>Collaborate with internal stakeholders, including senior management, compliance, risk management, and IT departments, to ensure that fraud prevention measures comply with regulatory requirements and industry and bank standards.
</li><li>Escalate and collaborate with the BSA Officer/Team in the identification and escalation of any potential red flags the may lead to BSA/AML concerns.
</li><li>Establish and maintain relationships with law enforcement agencies, regulatory authorities, and industry partners to facilitate the investigation and prosecution of fraudulent activities, as well as to share information and intelligence on emerging fraud threats.
</li><li>Develop and deliver training programs for bank staff to raise awareness about fraud prevention best practices, emerging fraud trends, and the importance of vigilance in detecting and preventing fraudulent activities.
</li><li>Prepare and present regular reports to senior management on fraud trends, incidents, prevention efforts, and key performance indicators (KPIs) related to fraud prevention. 
</li></ul>Requirements:
<ul><li>Bachelor's degree in finance, accounting, business administration, criminal justice or a related field; advanced degree or professional certifications (e.g., Certified Fraud Examiner, Certified Anti-Money Laundering Specialist) preferred.
</li><li>Minimum of 5 years of experience in fraud prevention, risk management, or related fields within the banking or financial services industry.
</li><li>In-depth knowledge of fraud prevention strategies, techniques, and best practices, with a proven track record of developing and implementing effective fraud prevention programs.
</li><li>Strong understanding of fraud detection technologies, including AI, machine learning, and biometrics, and their application in detecting and preventing fraudulent activities.
</li><li>Excellent analytical and problem-solving skills, with the ability to analyze complex data sets, identify patterns and trends, and draw actionable insights to mitigate fraud risks.
</li><li>Solid understanding of banking regulations and compliance requirements related to fraud prevention, including Regulation E and BSA/AML.
</li><li>Strong leadership and team management skills, with the ability to inspire and motivate a team of highly skilled fraud prevention professionals to achieve organizational goals and objectives.
</li><li>Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders, including senior management, regulatory authorities, law enforcement agencies, and industry partners.</li></ul></div>

Director of Fraud Prevention

Thread Bank

<div>Who We Are
Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.
What We Are Looking For
We are seeking a motivated and detail-oriented Fraud Risk Unit (FRU) Analyst to support the monitoring, investigation, and resolution of fraud cases at Thread. This role is a critical part of the bank&rsquo;s fraud program, working within the Financial Crimes Compliance (FCC) team to help detect, investigate, and mitigate fraud across our products and Partner channels.
The ideal candidate has at least 3 years of fraud or financial crimes experience, strong analytical skills, and curiosity about emerging fraud patterns. They should be comfortable managing fraud investigations end-to-end while supporting the buildout of fraud metrics, automation, and program standards. A demonstrated interest in pursuing professional certifications (such as the CFE) is strongly preferred. Position is Nashville, TN office based, M-F 8-5PM CT.
What You&rsquo;ll Do<ul><li>Review fraud alerts and conduct investigations into suspicious customer activity.</li><li>Manage complex fraud investigations, including account takeovers, synthetic identities, and internal fraud.</li><li>Conduct root cause analysis and pattern detection to identify control gaps and emerging fraud typologies.</li><li>Handle partner escalations and support regulatory reporting requirements.</li><li>Investigate internal fraud and account abuse cases, coordinating with HR and Legal as appropriate.</li><li>Prepare and contribute to enterprise fraud reporting, metrics, and dashboards.</li><li>Partner with the Customer Intelligence Unit (CIU) to improve fraud onboarding metrics.</li><li>Coordinate with law enforcement agencies on escalated cases when necessary.</li><li>Anticipate control gaps and designed strategic interim and automated solutions to safeguard compliance.</li><li>Lead development of investigative standards and fraud case playbooks.</li><li>Collaborate with the Quality Control (QC) team to build and refine fraud metrics and testing processes.</li><li>Partner with Technology and Operations to support automation of initial detection workflows (e.g., Fraud Inbox).</li><li>Document case details, findings, and decisions clearly in the case management system.</li><li>Support customer outreach during investigations, including gathering documentation or clarifications.</li><li>Contribute to the maintenance of fraud typology libraries, red flags, and detection strategies.</li><li>Participate in fraud-related projects such as testing, data validation, or process improvement initiatives.</li></ul>
Qualifications<ul><li>3+ years of fraud, financial crimes, compliance, or related experience (banking or fintech preferred).</li><li>Solid understanding of fraud risks and common fraud schemes (e.g., account takeover, synthetic identity, payment fraud).</li><li>Familiarity with transaction monitoring, fraud detection tools, or case management platforms.</li><li>Strong analytical, investigative, and problem-solving skills with attention to detail.</li><li>Excellent written and verbal communication skills, including SAR narrative writing and case documentation.</li><li>Proven ability to manage multiple priorities and meet deadlines in a fast-moving environment.</li><li>Demonstrated interest in pursuing professional certifications (e.g., Certified Fraud Examiner (CFE)).</li><li>Strong collaboration skills with the ability to work across Compliance, Operations, Technology, and external partners.</li></ul>
Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA.
Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.</div>

Fraud Risk Unit Analyst

Heart O' Texas Federal Credit Union

Fraud SpecialistSummary: Heart O&rsquo; Texas Federal Credit Union is searching for a Fraud Specialist. This person is responsible for resolving member questions/concerns on card claims and for working with the member to obtain additional claim information needed to proceed with claim investigations. They are ultimately responsible for positive member interaction and typically will work with the member from the beginning until resolution of the process. The Fraud Specialist will work with various departments of the credit union to assist and guide team members with information when needed.Essential Duties and Responsibilities:&middot; First-line of contact for members with potential, confirmed or suspected fraud.&middot; Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.&middot; Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.&middot; Responsible for working Compromised Card Reports; Mismatch Report; Suspect Media Address Report; Cardholder Suspicious Activity Report and any other reports assigned.&middot; Review Case Tracker and contact members to confirm transaction.&middot; Review Transaction Journal to identify activity with significant increase in the number of denials from one or more merchants in a short window of time with suspicious response codes.&middot; File complaint with Network to report merchant used in a BIN attack testing.&middot; Maintain case files and work with law enforcement agencies and other credit union departments.&middot; Maintain a log showing whether credit was given &amp; how much, if a case was opened and the status of the case.&middot; Enter fraud cases into Single Point.&middot; Work with accounting department, branches and other areas of the credit union to resolve or investigate fraud.&middot; Report suspicious activity as required by the Bank Secrecy Act.&middot; Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud and identity theft.&middot; This position will also back-up the Call Center when necessary and during slow fraud periods.&middot; Reliable, regular attendance is required for this position&middot; Perform other duties as assigned.PERFORMANCE STANDARDS:Persistent in daily and weekly routines regarding fraud identification and follow up. Ability to make/take an acceptable number of calls each day as determined by management. Ability to track cases and the outcome of those cases. Able to attain the objectives of the fraud function in order to maintain minimal losses. Professional attitude and appearance as well as the ability to communicate well with borrowers and fellow team members.QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position requires time management skills. Attention to detail and completing task accurately is imperative. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates are required to maintain their personal financial affairs in such a manner that is befitting employment by a financial institution.EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED); one to three year's related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS: Ability to read and interpret documents such as regulations, policy and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from team members and members. Bi-lingual helpfulMATHEMATICAL SKILLS: Ability to calculate figures and amounts.REASONING ABILITY: Ability to assist with helping the member understand the fraud process. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.OTHER SKILLS and ABILITIES: Ability to operate general office machines and equipment such as: typewriters, photocopier, fax machine, postage machine. Ability to operate a personal computer with a basic level of proficiency in the following software applications: Microsoft Office, specifically Excel and Word, and credit union&rsquo;s core processing system.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to walk; sit; and use hands to use tools, or controls. This person is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENT: The work environment characteristics described here are representative of those that may be encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.MENTAL DEMANDS: The mental characteristics necessary to competently perform this job include the frequent need to be resourceful, analytical, and persuasive in negotiating settlements and resolving problems with delinquent borrowers; and, the continuous need to be alert, concentrate, use good judgment, and be perceptive about the interpersonal communication of delinquent borrowers respecting their circumstances.Pay: $17.00 - $19.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Fraud Specialist

Jewish Family & Career Services of Louisville

Purpose: The Fraud Prevention and Victim Support Specialist helps older adults who have suffered financial exploitation; physical, emotional or sexual abuse; robbery or burglary; caregiver neglect and other crimes with supportive services to navigate the criminal justice system and respond to their resulting emotional, physical, and financial needs.Essential Functions:&middot; Manage a case load of older victims of crime.&middot; Accompany and support clients in court proceedings.&middot; Identify emergency housing options.&middot; Engage in outreach, advocacy, case management and counseling activities.&middot; Conduct trainings, workshops and educational events on crime prevention.&middot; Provide concrete services such as, completing eligibility forms, filing police reports and protective orders, accessing community resources and filing Crime Victim&rsquo;s Compensation claims.&middot; Coordinate and facilitate access to services.&middot; Networking with community service providers.&middot; Track, monitor, case note and report client events.&middot; Information &amp; Referral (I&amp;R) services with clients and family members.Secondary Duties:&middot; Maintain accurate, complete and timely client records and associated notes in the mandated systems according to agency and HIPAA policies.&middot; Attend staff, team and impact area meetings.&middot; Other duties, assigned.Travel Requirement: Considerable local travel (Louisville Metro area) required during the course of business.Pre-Employment Requirements: Satisfactory completion of a pre-employment background and drivers&rsquo; record check. Negative TB test and drug screen required.Education, Training and Experience Requirements:&middot; Bachelors in human services field or equivalent experiencePerformance Requirements: &middot; Stay current on general community resources and local/federal entitlement programs.&middot; Responsible for meeting agency, grant and other funder outcomes in a timely manner&middot; Attend all agency and department meetings, including weekly clinical meeting with peer clinical supervision.&middot; Meet reporting and departmental deadlines.&middot; Maintain up-to-date client case records and outcomes measurement as mandated by internal policies and procedures, and by those with contracted organizations.&middot; Handle all Protected Health Information (PHI) and Personally Identifiable Information (PII) confidentially and follow agency mandates procedures regarding the security of client/agency information.&middot; Conduct self in a professional and respectful manner with coworkers and community members.Knowledge, Skills and Abilities:&middot; Ability to develop constructive, professional and cooperative working relationships with others and maintain those relationships over time.&middot; Effectively utilize general and program-specific computer programs (e.g. Microsoft Office Suite, Penelope, etc.)&middot; Effectively operate typical office equipment (telephone, computer, fax machine, copier, mail machine, etc.)&middot; Sensitivity to different cultural, socio-economic and age groups.Physical Requirements and Environmental Conditions:&middot; Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position, specifically conducting home visits.&middot; Sedentary work which involves sitting most of the time.&middot; Must be able to speak (expressing or exchanging ideas by means of spoken words)&middot; Must be able to hear (hearing aids acceptable)&middot; Close visual acuity to perform activities such as viewing a computer terminal, excessive reading, and preparing and analyzing data and figures (corrective devices acceptable).&middot; The worker is not substantially exposed to adverse environmental conditions (typical office work).Pay: $51,380.00 - $57,089.00 per yearBenefits:<ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Fraud Prevention and Victim Support Specialist

Suncoast Credit Union

<div>Overview:
<div>
Compensation: $22.50 - $32.00 hourly based on experience and credentials
 
Location Type: Hybrid, a flexible work model blending in-office and remote working 
Position Type: Full Time</div><div>
Schedule: Monday through Friday 8:30 AM &ndash; 5:30 PM with rotating Friday 9:00 AM - 6:00 PM</div><div></div><div> 
The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.</div>
Responsibilities:
<ul><li>Communicate with internal departments and members to provide support and guidance on fraud claims</li><li>
Complete operational tasks such as;<ul><li>
Process returned deposit items</li><li>
Review and evaluate items to identify fraud trends</li><li>
Placing holds or other restrictions on accounts</li><li>
Provide internal support chat</li><li>
Research and analyze accounts on behalf of members and internal staff
</li><li>Process error corrections and restriction removal requests</li></ul></li><li>
Prepare routine correspondence in connection with Risk Management Accounts</li><li>
Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity</li><li>
Distribute incoming daily mail and fax documents to the appropriate risk management personnel</li><li>
Process the department&rsquo;s certified and return mail, forward incoming documents to the appropriate department</li><li>
Provide independent responses to incoming e-mails and send them to the appropriate personnel</li><li>
Record and post received payments to members&rsquo; accounts or general ledger
</li><li>Document all activity in the case management platform for assigned accounts</li><li>
Prepare and submit insurance claims</li><li>
Assist Risk Analytics with daily reports</li><li>
Uphold Suncoast Credit Union&rsquo;s culture, vision, and core values</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
2+ years of experience in fraud investigations or risk management with a financial institution</li><li>
4+ years of call center experience, preferably with a financial institution
</li><li>Proficient in Microsoft Office suite; Word, Excel, and PowerPoint</li><li>
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines</li><li>
Accurate, detail-oriented, and organized with task management
</li><li>Ability to analyze and resolve routine problems or situations</li><li>
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators</li><li>
Ability to communicate information requiring explanation or interpretation</li><li>
Ability to work independently and in a team-oriented environment</li></ul><div>
Skills</div><ul><li>
Analytics
 
</li><li>Customer Service
 
</li><li>Data Science</li></ul><div>
Benefits</div><ul><li>
Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li>
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li>
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li>
Community Involvement: Paid Volunteer Hours</li><li>
Growth: Degree Assistance up to $5,000 per year</li></ul>
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits<div>
Company Overview
</div>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</div>

Fraud Protection Specialist

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