fraud prevention specialist

Lenmar Consulting

<div><b>Company Description</b><p><br>
Education</p><b><br>
Job Description</b><p><br>
Test Security Specialist (3 Openings) &ndash; 3-4 months w/ possibility to extend - Remote</p><p><b>
Profile:</b> Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.</p><div><b>
About You</b><br>
Qualifications may include:<br>
<ul><li>Associate degree required; bachelor&rsquo;s degree preferred.</li><li>Strong investigative and problem-solving instincts, with analytical skills to support sound decisions and timely action.</li><li>Demonstrated success planning, executing, and completing projects within defined scope, timeline, and budget.</li><li>Excellent organizational and time-management skills, with the ability to manage multiple priorities and deadlines.</li><li>Strong interpersonal and communication skills, with a professional and diplomatic approach in both domestic and international settings, including sensitive customer interactions.</li><li>Proven ability to work effectively as part of a diverse team and contribute to collaborative, solutions-focused outcomes.</li><li>Experience managing relationships with internal stakeholders, third-party partners, and vendors.</li><li>Proficiency in PowerPoint, Word, Excel, and Salesforce.</li><li>Ability to learn new internally developed systems quickly and apply them to streamline and manage daily work.</li><li>Experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment.</li><li>Strong data analysis skills, including comfort interpreting statistical flags and trends in Excel.</li><li>Experience interpreting plagiarism findings and/or AI-related authorship indicators and translating technical outputs into clear documentation.</li><li>Demonstrated ability to manage escalations and sensitive stakeholder interactions with discretion and sound judgment.</li><li>Experience partnering with legal counsel or working in environments requiring strict confidentiality and documentation standards.</li></ul><br>
</div><br>
<br>
<b>Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Test Security Specialist (3 Openings) - Max $45/hr W2

Capitex

<div><b>Job Title:</b> Fraud Rule Writer<p><b>
Location:</b> Kuwait<br>
<b>Contract Type:</b> 12-Month Fixed-Term Contract</p><b>
Role Overview</b><p>
We are seeking an experienced <b>Fraud Rule Writer</b> to join our team on a 12-month contract in Kuwait. The successful candidate will be responsible for the development, tuning, optimisation, and ongoing enhancement of fraud detection rules across digital banking and payment fraud systems. This role plays a critical part in protecting customers and the organisation from emerging fraud threats while ensuring a balanced customer experience.</p><b>
Key Responsibilities</b><ul><li>
Design, develop, implement, and maintain fraud detection rules across digital and payment channels.
</li><li>Monitor rule performance and conduct regular tuning and optimisation to improve fraud detection rates while minimising false positives.
</li><li>Analyse fraud trends, attack patterns, and emerging threats to proactively enhance rule strategies.
</li><li>Collaborate with fraud operations, risk, data analytics, and technology teams to ensure effective rule deployment and system integration.
</li><li>Conduct impact assessments and performance reporting on rule changes and enhancements.
</li><li>Support testing, validation, and post-implementation reviews of fraud strategies.
</li><li>Ensure compliance with internal risk frameworks and regulatory requirements.
</li><li>Provide documentation and governance support for all rule development and changes.
</li></ul><b>Required Skills &amp; Experience</b><ul><li>
Proven experience in fraud rule writing within digital banking, card payments, or financial services environments.
</li><li>Strong understanding of payment fraud typologies (e.g., card-not-present, account takeover, social engineering, mule activity).
</li><li>Hands-on experience with fraud detection platforms and rule engines (e.g., FICO, Falcon, Actimize, Featurespace, Feedzai, or similar).
</li><li>Strong analytical skills with the ability to interpret data and translate insights into effective rule logic.
</li><li>Experience in rule tuning and optimisation to balance fraud prevention and customer experience.
</li><li>Knowledge of SQL or similar querying tools is highly desirable.
</li><li>Strong stakeholder communication skills and ability to work cross-functionally.
</li></ul><b>Preferred Qualifications</b><ul><li>
Experience working in Middle Eastern financial institutions is advantageous.
</li><li>Knowledge of regulatory requirements relevant to fraud risk management.
</li><li>Bachelor&rsquo;s degree in Finance, Risk Management, Data Analytics, Computer Science, or related field.
</li></ul><b>What We Offer</b><ul><li>
Competitive contract package.
</li><li>Opportunity to work on high-impact fraud prevention initiatives.
</li><li>Exposure to advanced fraud detection technologies and cross-functional collaboration.</li></ul></div>

Fraud Rule Writer

Heart O' Texas Federal Credit Union

<p><b>Fraud Specialist</b></p><p><b>Summary: </b>Heart O&rsquo; Texas Federal Credit Union is searching for a Fraud Specialist. This person is responsible for resolving member questions/concerns on card claims and for working with the member to obtain additional claim information needed to proceed with claim investigations. They are ultimately responsible for positive member interaction and typically will work with the member from the beginning until resolution of the process. The Fraud Specialist will work with various departments of the credit union to assist and guide team members with information when needed.</p><p><b>Essential Duties and Responsibilities:</b></p><p>&middot; First-line of contact for members with potential, confirmed or suspected fraud.</p><p>&middot; Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.</p><p>&middot; Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.</p><p>&middot; Responsible for working Compromised Card Reports; Mismatch Report; Suspect Media Address Report; Cardholder Suspicious Activity Report and any other reports assigned.</p><p>&middot; Review Case Tracker and contact members to confirm transaction.</p><p>&middot; Review Transaction Journal to identify activity with significant increase in the number of denials from one or more merchants in a short window of time with suspicious response codes.</p><p>&middot; File complaint with Network to report merchant used in a BIN attack testing.</p><p>&middot; Maintain case files and work with law enforcement agencies and other credit union departments.</p><p>&middot; Maintain a log showing whether credit was given &amp; how much, if a case was opened and the status of the case.</p><p>&middot; Enter fraud cases into Single Point.</p><p>&middot; Work with accounting department, branches and other areas of the credit union to resolve or investigate fraud.</p><p>&middot; Report suspicious activity as required by the Bank Secrecy Act.</p><p>&middot; Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud and identity theft.</p><p>&middot; This position will also back-up the Call Center when necessary and during slow fraud periods.</p><p>&middot; Reliable, regular attendance is required for this position</p><p>&middot; Perform other duties as assigned.</p><p><b>PERFORMANCE STANDARDS:</b></p><p>Persistent in daily and weekly routines regarding fraud identification and follow up. Ability to make/take an acceptable number of calls each day as determined by management. Ability to track cases and the outcome of those cases. Able to attain the objectives of the fraud function in order to maintain minimal losses. Professional attitude and appearance as well as the ability to communicate well with borrowers and fellow team members.</p><p><b>QUALIFICATION REQUIREMENTS: </b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position requires time management skills. Attention to detail and completing task accurately is imperative. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates are required to maintain their personal financial affairs in such a manner that is befitting employment by a financial institution.</p><p><b>EDUCATION and/or EXPERIENCE:</b></p><p>High school diploma or general education degree (GED); one to three year's related experience and/or training; or equivalent combination of education and experience.</p><p><b>LANGUAGE SKILLS:</b> Ability to read and interpret documents such as regulations, policy and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from team members and members. Bi-lingual helpful</p><p><b>MATHEMATICAL SKILLS:</b> Ability to calculate figures and amounts.</p><p><b>REASONING ABILITY:</b> Ability to assist with helping the member understand the fraud process. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p><p><b>OTHER SKILLS and ABILITIES:</b> Ability to operate general office machines and equipment such as: typewriters, photocopier, fax machine, postage machine. Ability to operate a personal computer with a basic level of proficiency in the following software applications: Microsoft Office, specifically Excel and Word, and credit union&rsquo;s core processing system.</p><p><b>PHYSICAL DEMANDS:</b> The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to walk; sit; and use hands to use tools, or controls. This person is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p><p><b>WORK ENVIRONMENT:</b> The work environment characteristics described here are representative of those that may be encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</p><p><b>MENTAL DEMANDS:</b> The mental characteristics necessary to competently perform this job include the frequent need to be resourceful, analytical, and persuasive in negotiating settlements and resolving problems with delinquent borrowers; and, the continuous need to be alert, concentrate, use good judgment, and be perceptive about the interpersonal communication of delinquent borrowers respecting their circumstances.</p><p>Pay: $17.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Fraud Specialist

Jewish Family & Career Services of Louisville

<p><b>Purpose: </b>The Fraud Prevention and Victim Support Specialist helps older adults who have suffered financial exploitation; physical, emotional or sexual abuse; robbery or burglary; caregiver neglect and other crimes with supportive services to navigate the criminal justice system and respond to their resulting emotional, physical, and financial needs.</p><p><b>Essential Functions:</b></p><p>&middot; Manage a case load of older victims of crime.</p><p>&middot; Accompany and support clients in court proceedings.</p><p>&middot; Identify emergency housing options.</p><p>&middot; Engage in outreach, advocacy, case management and counseling activities.</p><p>&middot; Conduct trainings, workshops and educational events on crime prevention.</p><p>&middot; Provide concrete services such as, completing eligibility forms, filing police reports and protective orders, accessing community resources and filing Crime Victim&rsquo;s Compensation claims.</p><p>&middot; Coordinate and facilitate access to services.</p><p>&middot; Networking with community service providers.</p><p>&middot; Track, monitor, case note and report client events.</p><p>&middot; Information &amp; Referral (I&amp;R) services with clients and family members.</p><p><b>Secondary Duties:</b></p><p>&middot; Maintain accurate, complete and timely client records and associated notes in the mandated systems according to agency and HIPAA policies.</p><p>&middot; Attend staff, team and impact area meetings.</p><p>&middot; Other duties, assigned.</p><p><b>Travel Requirement:</b> Considerable local travel (Louisville Metro area) required during the course of business.</p><p><b>Pre-Employment Requirements: </b>Satisfactory completion of a pre-employment background and drivers&rsquo; record check. Negative TB test and drug screen required.</p><p><b>Education, Training and Experience Requirements:</b></p><p>&middot; Bachelors in human services field or equivalent experience</p><p><b>Performance Requirements: </b></p><p>&middot; Stay current on general community resources and local/federal entitlement programs.</p><p>&middot; Responsible for meeting agency, grant and other funder outcomes in a timely manner</p><p>&middot; Attend all agency and department meetings, including weekly clinical meeting with peer clinical supervision.</p><p>&middot; Meet reporting and departmental deadlines.</p><p>&middot; Maintain up-to-date client case records and outcomes measurement as mandated by internal policies and procedures, and by those with contracted organizations.</p><p>&middot; Handle all Protected Health Information (PHI) and Personally Identifiable Information (PII) confidentially and follow agency mandates procedures regarding the security of client/agency information.</p><p>&middot; Conduct self in a professional and respectful manner with coworkers and community members.</p><p><b>Knowledge, Skills and Abilities:</b></p><p>&middot; Ability to develop constructive, professional and cooperative working relationships with others and maintain those relationships over time.</p><p>&middot; Effectively utilize general and program-specific computer programs (e.g. Microsoft Office Suite, Penelope, etc.)</p><p>&middot; Effectively operate typical office equipment (telephone, computer, fax machine, copier, mail machine, etc.)</p><p>&middot; Sensitivity to different cultural, socio-economic and age groups.</p><p><b>Physical Requirements and Environmental Conditions:</b></p><p>&middot; Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position, specifically conducting home visits.</p><p>&middot; Sedentary work which involves sitting most of the time.</p><p>&middot; Must be able to speak (expressing or exchanging ideas by means of spoken words)</p><p>&middot; Must be able to hear (hearing aids acceptable)</p><p>&middot; Close visual acuity to perform activities such as viewing a computer terminal, excessive reading, and preparing and analyzing data and figures (corrective devices acceptable).</p><p>&middot; The worker is not substantially exposed to adverse environmental conditions (typical office work).</p><p>Pay: $51,380.00 - $57,089.00 per year</p><p>Benefits:</p><ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Fraud Prevention and Victim Support Specialist

Sardine

<div>
 <p>
  <strong>
   Who we are:
  </strong>
 </p>
 <p>
  We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our culture:
  </strong>
 </p>
 <ul>
  <li>
   We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere
  </li>
  <li>
   We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
  </li>
  <li>
   We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location
  </strong>
 </p>
 <ul>
  <li>
   Remote-Dubai, UAE
  </li>
  <li>
   From Home / Beach / Mountain / Cafe / Anywhere!
  </li>
  <li>
   We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
  </li>
  <li>
   Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
  </li>
  <li>
   Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
  </li>
  <li>
   Speak knowledgeably and advise on best practices relating to fraud and compliance
  </li>
  <li>
   Build, monitor, and communicate KPIs to clients.
  </li>
  <li>
   Provide strategic analysis and critical thinking as we plan long-term expansion.
  </li>
  <li>
   Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll need:
  </strong>
 </p>
 <ul>
  <li>
   7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a clear understanding of how customers integrate APIs
  </li>
  <li>
   Domain experience in fraud prevention, AML/KYC compliance, or financial crime risk &mdash; gained at a bank, fintech, payment processor, or fraud/compliance SaaS vendor operating in at least one of UAE, Singapore, or Australia
  </li>
  <li>
   Regulatory literacy across at least one primary market framework: CBUAE, DIFC/ADGM (UAE); MAS Notice 626, FATF recommendations (Singapore); AUSTRAC, AML/CTF Act, Scam Awareness Framework (Australia)
  </li>
  <li>
   Analytical skills that are second to none &mdash; you excel at number crunching and drawing insights; comfortable reading ML model outputs (confusion matrices, precision/recall, ROC curves), running SQL queries against fraud/transaction datasets, and back-testing rule changes against historical data
  </li>
  <li>
   Proficient in using business intelligence tools for fraud and compliance reporting
  </li>
  <li>
   Capable of translating complex strategies into actionable processes and outcomes &mdash; including structured root cause analysis (5 Whys, DMAIC) when customers experience fraud spikes or false positive surges
  </li>
  <li>
   A natural at building relationships and collaborating across CXOs, Head of Compliance, VP Engineering, and operational fraud analyst levels simultaneously
  </li>
  <li>
   Strong presentation skills for both virtual and in-person meetings with senior stakeholders across multiple cultural contexts
  </li>
  <li>
   Previous customer-facing experience with a technical product &mdash; you are comfortable owning escalations and driving structured remediation plans under pressure
  </li>
  <li>
   An exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders across time zones and regulatory environments
  </li>
  <li>
   You constantly think about ways to improve processes &mdash; you are not satisfied with "that's how we've always done it."
  </li>
  <li>
   You love making customers more efficient as much as we do!
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Nice to have:
   </strong>
  </li>
  <li>
   CAMS, CFE, or equivalent certification
  </li>
  <li>
   Experience with behavior biometrics, device intelligence, or identity verification platforms
  </li>
  <li>
   Familiarity with AML transaction monitoring systems
  </li>
  <li>
   Working knowledge of UAE's Aani instant payment system, Singapore's PayNow/FAST rails, or Australia's New Payments Platform (NPP/PayID)
  </li>
  <li>
   Exposure to Six Sigma, DMAIC, or Kaizen frameworks applied in fraud operations or analytics
  </li>
  <li>
   Language skills relevant to regional customers: Arabic (UAE), Mandarin or Bahasa (Singapore/SEA)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  Base pay range of 295K-440K AED + bonus + equity with tremendous upside potential + Attractive benefits
 </p>
 <p>
  <br/>
 </p>
 <p>
  The compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated range.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits we offer:
  </strong>
 </p>
 <ul>
  <li>
   Generous compensation in cash and equity
  </li>
  <li>
   Early exercise for all options, including pre-vested
  </li>
  <li>
   Work from anywhere: Remote-first Culture
  </li>
  <li>
   Flexible paid time off and Year-end break
  </li>
  <li>
   Health insurance, dental, and vision coverage for employees and dependents -
   <em>
    US and Canada specific
   </em>
  </li>
  <li>
   4% matching in 401k / RRSP -
   <em>
    US and Canada specific
   </em>
  </li>
  <li>
   MacBook Pro delivered to your door
  </li>
  <li>
   One-time stipend to set up a home office &mdash; desk, chair, screen, etc.
  </li>
  <li>
   Monthly meal stipend
  </li>
  <li>
   Monthly social meet-up stipend
  </li>
  <li>
   Annual health and wellness stipend
  </li>
  <li>
   Annual Learning stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
  </em>
 </p>
</div>


Technical Account Manager

Duluth Trading Company

<div>Position Overview:
<div></div><div>
Develops and implements strategies and procedures for reviewing internal or external inquiries and identifying fraudulent transactions. Analyzes trends to identify emerging fraudulent schemes or risks; recommends proactive, preventive measures to reduce exposure and limit the organization's liability. Approves the resolution of issues by returning funds, or directs employees to escalate more complex investigations.</div><br>
<div></div>
Position Details:
<div><b>
Work Environment:</b></div><div>
At Duluth Trading Company, we value face-to-face interactions that foster our culture of learning, creativity, and teamwork. The role is based at our headquarters near Madison, WI. You will work in the office Monday through Thursday, with the option to work from home on Fridays if you prefer.</div><div></div><div><b><br>
What You&rsquo;ll Do:</b></div><ul><li>
Works cross-functionally with the IT Department, Store Operations, Finance, Customer Care, and our fraud solution vendors to minimize losses due to fraudulent on-line activity</li><li>
Review new business initiatives and recommend fraud mitigation strategies during planning and design phases</li><li>
Monitors the monthly credit card chargeback report and works with cross-functional partners to develop solutions to reduce the loss</li><li>
Prepare and submit compelling evidence packages to financial institutions for fraud chargeback disputes</li><li>
Investigates web orders placed on fraud hold and provides recommendations on legitimacy</li><li>
Investigates fraudulent reward activity, abuse of refunding policies, gift card fraud, and disingenuous customer complaints</li><li>
Research &amp; investigate return and replacement and other customer concessions exceptions reporting</li><li>
Coordinate efforts with the fraud solution provider<ul><li>
Assist with the integration and deployment of our Exception Based Reporting system, including advising on information required to build queries and reporting<br>
</li><li>
Provide subject matter expertise in fraud analytics</li><li>
Develop ad-hoc queries and reporting</li></ul></li><li>
Provide recommendations around:<ul><li>
Operational process changes or improvements</li><li>
Fraud reduction measures</li><li>
System improvements to reduce fraud</li></ul></li><li>
Case management and retention</li><li>
Provide monthly reporting on results and findings</li><li>
Work with the Finance team to investigate bad debts</li><li>
Monitor online marketplaces for copyright infringement or fraudulent activity<ul><li>
Report findings for review</li><li>
File copyright and verified rights violations within terms of marketplaces</li></ul></li><li>
Educate self on current fraud and loss trends in the retail market. Network with nationally recognized fraud mitigation groups and alliances</li><li>
Develops reporting on on-line fraud activity and bad debt data</li><li>
Assists in Agilence reviews and investigations</li></ul><div><b>
What We&rsquo;re Looking For:</b></div><ul><li>
Bachelor&rsquo;s Degree, or equivalent experience in finance, accounting, forensics, criminal justice, or computer science - <i>Equivalent work experience will be considered</i></li><li><b>
Years of Experience:</b> 7+</li><li><b>
Years of Management Experience:</b> 1+</li><li>
Experience handling chargebacks, retrieval requests, dispute resolution, and card compliance processes.</li><li>
Experience with EBR tools, including building queries and interpreting the output</li><li>
Experience developing reporting and presenting findings to cross-functional groups</li><li>
Knowledge of Microsoft Dynamics AX and the Agilence EBR tool a decided plus</li><li>
A strong background in trend analysis and margin erosion detection</li><li>
Able to communicate well across functions</li><li>
Highly organized and able to manage several concurrent projects</li><li>
Preferred experience with Adyen (payment processor)</li><li>
Supervisory experience</li><li>
Authorization to work in the United States without sponsorship</li></ul><div></div><div><b><br>
Physical Environment &amp; Travel Expectations</b></div><ul><li>
Travel is required for less than 10% of company-related meetings, programs, and/or events</li><li>
Sitting is required for 90% of working hours</li><li>
Standing is required for 10% of working hours</li><li>
Continuous arm, hand, and wrist movement (ie: typing)</li><li>
Occasional reaching, twisting, and bending</li><li>
Noise level no greater than casual conversation</li><li>
Ability to perform work in cubicle workstations or an office setting</li><li>
Work in temperatures ranging from 65 - 75 degrees</li></ul><p></p><div><b><br>
Duluth Headquarters Benefits and Perks</b></div><div><b>
Our pursuit of a better way isn't just about our products&mdash;it's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.</b></div><ul><li><div>
Multiple Medical plan options</div></li><li><div>
Dental &amp; Vision plans</div></li><li><div>
Medical and Dependent Care Flexible Spending Accounts</div></li><li><div>
Health Savings Account including company contributions
</div></li><li><div>Company paid Life Insurance and AD&amp;D</div></li><li><div>
Company paid Short-Term Disability</div></li><li><div>
Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance</div></li><li><div>
401(k) Employer Match</div></li><li><div>
Parental Leave</div></li><li><div>
Paid holidays: New Year&rsquo;s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day</div></li><li><div>
Paid Time Off: take it as you need it policy for exempt employees</div></li><li><div>
Daily pay available
</div></li><li><div>40% Employee Discount</div></li><li><div>
Flexible Fridays</div></li><li><div>
Onsite fitness center</div></li></ul><div></div><div><b><br>
Position Compensation Outline</b></div><div>
Compensation Range: $94,000 - $130,000/year</div><div>
This position is eligible to participate in the company bonus program.</div><div></div><div><i><br>
Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.</i></div><div></div><div><br>
#LIONSITE</div><div></div><div><b><br>
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</b></div><br>
<div></div>
About Duluth Trading Company:
<div><b>
Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.</b></div><div></div><div><b><br>
From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it&rsquo;s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.</b></div><div></div><div><b><br>
Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that&rsquo;s hellbent on helping the world to gear up, get its hands dirty, and do.</b></div></div><div></div>

Omni-Channel Fraud Manager

Suncoast Credit Union

<div>Overview:
<div><b>
Compensation:</b> $22.50 - $32.00 hourly <i>based on experience and credentials</i>
<br>
<b>Location Type:</b> Hybrid, <i>a flexible work model blending in-office and remote working</i><br>
<b>Position Type:</b> Full Time</div><div><b>
Schedule:</b> Monday through Friday 8:30 AM &ndash; 5:30 PM with rotating Friday 9:00 AM - 6:00 PM</div><div></div><div><br>
The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.</div>
Responsibilities:
<ul><li>Communicate with internal departments and members to provide support and guidance on fraud claims</li><li>
Complete operational tasks such as;<ul><li>
Process returned deposit items</li><li>
Review and evaluate items to identify fraud trends</li><li>
Placing holds or other restrictions on accounts</li><li>
Provide internal support chat</li><li>
Research and analyze accounts on behalf of members and internal staff
</li><li>Process error corrections and restriction removal requests</li></ul></li><li>
Prepare routine correspondence in connection with Risk Management Accounts</li><li>
Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity</li><li>
Distribute incoming daily mail and fax documents to the appropriate risk management personnel</li><li>
Process the department&rsquo;s certified and return mail, forward incoming documents to the appropriate department</li><li>
Provide independent responses to incoming e-mails and send them to the appropriate personnel</li><li>
Record and post received payments to members&rsquo; accounts or general ledger
</li><li>Document all activity in the case management platform for assigned accounts</li><li>
Prepare and submit insurance claims</li><li>
Assist Risk Analytics with daily reports</li><li>
Uphold Suncoast Credit Union&rsquo;s culture, vision, and core values</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
2+ years of experience in fraud investigations or risk management with a financial institution</li><li>
4+ years of call center experience, preferably with a financial institution
</li><li>Proficient in Microsoft Office suite; Word, Excel, and PowerPoint</li><li>
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines</li><li>
Accurate, detail-oriented, and organized with task management
</li><li>Ability to analyze and resolve routine problems or situations</li><li>
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators</li><li>
Ability to communicate information requiring explanation or interpretation</li><li>
Ability to work independently and in a team-oriented environment</li></ul><div><b>
Skills</b></div><ul><li>
Analytics
<br>
</li><li>Customer Service
<br>
</li><li>Data Science</li></ul><div><b>
Benefits</b></div><ul><li><b>
Financial Well-Being:</b> Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li><b>
Wellness:</b> Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li><b>
Work-Life Balance:</b> 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li><b>
Community Involvement:</b> Paid Volunteer Hours</li><li><b>
Growth:</b> Degree Assistance up to $5,000 per year</li></ul><p><i>
For more information, including additional benefits, please visit our benefits website at</i> <b>https://careers.suncoastcreditunion.com/benefits</b></p><div><b>
Company Overview
</b></div><p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.</p><p><i>
For more information, please visit our careers site at </i><b>https://careers.suncoastcreditunion.com/</b></p></div>

Fraud Protection Specialist

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