fraud risk manager

<div>
 Senior Manager- Fraud Operations
 
 
 <ul>
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 Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry
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 Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 9-15 years in Fraud Ops management / Fraud Mitigation/Dispute management. Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the &lsquo;best in class&rsquo; tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management , Analytical skills and prior experience of SAS/SQL Role and Responsibilities:
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 Serves as a Team Manager for Banking clients. Lead and manage a team of 15-20 Fraud Analysts involved with monitoring both near Real Time and T-1 dashboards. Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results Ensure optimal scheduling that provides uninterrupted 24/7 coverage to monitor fraud dashboards. Create monthly schedules including backup plans in case of planned/unplanned leaves within the team Ensure trainings across all team members wrt any new or enhanced monitoring item. Conduct periodic re-training sessions within the team to ensure all analysts stay up to date with latest fraud monitoring &amp; deep dive procedures. Identify gaps and inefficiencies in current workflows and proactively implement improvements to enhance fraud monitoring and response efficiency. Maintain comprehensive documentation, including fraud detection playbooks, standard operating procedures and monitoring trackers. Guide development team with respect to their daily projects (Technical skills required SQL, Excel) and stay-up-to-date with new monitoring items or enhancement to existing monitoring items. Cover Real Time and T-1 Monitoring &amp; Deep Dive as per need basis Develop Power Automate (UI Based, no coding needed) Workflows to support ongoing automation initiatives. Partner with various Product Leads to ensure alignment on various Monitoring Items May Interact with other Risk teams on developing fraud prevention strategy and process Preparing weekly/monthly dashboard and reporting for Senior Leadership Team.
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Senior Manager

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Global Operational Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express.
The Manager, Internal Fraud will be part of the GRC organization and will report to the Director, Internal Fraud. The incumbent will be responsible for the oversight of Internal Fraud risk. The incumbent will lead a team of risk professionals in New York and/or India and will be responsible for establishing Internal Fraud risk management policy and standards, effectively challenging processes, policies, strategies, frameworks and governance procedures devised by first line teams to manage Internal Fraud risks, and monitoring and reporting independent risk assessment. We are seeking an experienced leader to be a part of this exciting journey.
 Key Responsibilities:
<ul><li>Establish Internal Fraud Risk Management Program, including policy and standards, governance, roles &amp; responsibilities, and requirements.
</li><li>Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of People risk &amp; Internal Fraud processes
</li><li>Educate first line teams across the enterprise about risk management programs and practices
</li><li>Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety &amp; soundness related regulations
</li><li>Build and lead a team to carry out the proposed program and responsibilities
</li></ul>Minimum Qualifications:
<ul><li>2+ years of leadership experience in risk management, compliance, internal fraud investigation, or a similar role
</li><li>Analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion
</li><li>Effectively coach, train and develop a team in all aspects of their role
</li><li>Demonstrated ability to successfully manage multiple priorities
</li><li>Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs&rsquo; maturity and development
</li><li>Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks
</li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders
</li><li>Exceptional professional communication skills &ndash; clear, logical, and structured
</li><li>Impeccable integrity required for handling confidential information.
</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization
</li></ul>Preferred Qualifications:
<ul><li>Professional Certification (CFE, CAMS, FIC, etc
</li><li>Second line of defense (2LOD) risk management experience with a focus on internal fraud and/or insider threat
</li><li>Experience with risk assessments, testing, and/or advanced analytical skills
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Manager-Operational Risk Management

Soar Software Development Company

<div>About us: Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Role Summary:
The Head of Operational Risk Management is a critical leadership role responsible for developing, implementing, and maintaining a robust operational risk management framework across the organization, in compliance with Saudi Central Bank (SAMA) requirements. The HORM will report to the Chief Risk Officer (CRO) and will oversee the identification, assessment, mitigation, monitoring, and reporting of all operational and technology risks. This role is also responsible for establishing the Fraud Risk Management Framework, with the Fraud Risk Manager reporting directly to this position. The core objective is to minimize potential losses arising from failed internal processes, systems, people, or external events.
Key responsibilities:<ul>
<li>
Design, implement, and maintain the foundational pillars of the Operational Risk Management (ORM) framework, including policies, governance structures, and methodologies.</li>
<li>Lead the implementation and ongoing execution of the RCSA methodology across all departments (e.g., HR, operations, finance, business, technology) to proactively identify, evaluate, and manage inherent risks and control effectiveness.</li>
<li>Design, maintain, and regularly update comprehensive Operational Risk Registers and loss event databases, ensuring accurate classification and timely reporting of incidents.</li>
<li>Develop and monitor relevant Key Risk Indicators (KRIs) and thresholds specific to operational risk, providing early warning signals for potential control failures.</li>
</ul><ul><li>Develop and implement a formal, clear, and organization-wide Incident Reporting Process for operational risk and near-miss events, ensuring all staff can easily report issues in a consistent manner.</li>
<li>Ensure timely and accurate reporting of all major operational and cyber security incidents to SAMA, adhering strictly to mandated thresholds, content requirements, and reporting timelines.</li>
<li>Oversee and enforce the mandatory use of Root Cause Analysis for all material incidents to ensure that control weaknesses are identified and permanently remediated.</li>
<li>Oversee and provide strategic direction to the Fraud Risk Manager, ensuring the development and execution of an effective, end-to-end fraud prevention, detection, and response program, including managing the internal whistleblowing and fraud investigation processes.</li>
<li>Collaborate closely with the Technology and Cybersecurity teams to manage and mitigate Technology Risk and Cyber Security Risk, including risks related to system failures, data integrity, platform changes, and third-party vendor reliance.</li>
</ul><ul><li>Conduct mandatory operational risk training for all employees and management to foster a strong risk-aware culture, emphasizing the importance of effective control performance and accountability.</li>
<li>Prepare detailed, high-quality ORM reports for the CRO, Executive Management, and the Board Risk Committee, highlighting material exposures, control deficiencies, and progress on remediation plans.</li>
</ul>
Qualifications &amp; Skills:<ul>
<li>
Bachelor&rsquo;s degree in Business, Finance, Risk Management, or a related quantitative field. A professional certification is strongly preferred.</li>
<li>Minimum of 8-10 years of experience in Operational Risk Management within the financial services sector, with at least 4 years in a leadership or managerial capacity. Experience in a Fintech or a digitally-focused environment is highly advantageous.</li>
<li>Deep, practical experience in implementing and running core ORM tools, including RCSA, loss data collection, scenario analysis, and KRI monitoring.</li>
<li>Solid understanding of SAMA's requirements and expectations regarding operational risk, governance, and business continuity, especially as they apply to technology-driven financial institutions.</li>
<li>Proven experience in establishing or significantly contributing to a formal Fraud Risk Management program.</li>
<li>Communication: Excellent verbal and written communication skills in both English and Arabic to effectively liaise with technical teams, senior management, and the CRO.</li>
</ul>
Desirable skills:
<ul><li>Relevant professional certifications such as Certified Operational Risk Professional (CORP), Certified Fraud Examiner (CFE), or PRM/FRM with a focus on non-financial risks.</li>
<li>Direct experience with mortgage financing or other asset-backed lending processes, understanding the associated operational pitfalls.</li>
<li>Prior experience in technology risk, IT audit, or internal audit, providing a deep understanding of internal controls within a highly automated environment.</li>
<li>Advanced skills in process mapping and control optimization to drive efficiency while maintaining control effectiveness.</li></ul></div>

Head of Operational Risk Management

City National Bank

OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: <ul><li>Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank.</li><li>Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution.</li><li>Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile</li><li>Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels</li><li>Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities</li><li>Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements</li><li>Review and challenge 1LOD risk acceptances and new business initiatives</li><li>Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans</li><li>Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness</li><li>Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability.</li><li>Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy</li><li>Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams</li><li>Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders</li><li>Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC.</li><li>Contribute to ad-hoc assignments/special projects</li><li>Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices.</li><li>Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas</li><li>Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures.</li><li>Support and facilitate audit and regulatory exam activities</li><li>Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success.</li><li>Build and grow risk talent through mentoring, coaching, and training</li></ul> WHAT DO YOU NEED TO SUCCEED? Required Qualifications <ul><li>Bachelor's Degree or equivalent</li><li>Minimum 10 years of experience in the financial services industry</li><li>Minimum 7 years of experience in risk management, operational risk management, compliance, or audit</li><li>Minimum 5 years of control assessment and validation experience</li></ul> Additional Qualifications<ul><li>Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc.</li><li>Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions)</li><li>Strong understanding of three lines of defense risk management structure and requirements</li><li>Strong understanding of Risk Management/Operational Risk Management</li><li>Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution</li><li>Strong knowledge of issue management practices with proven experience in issue resolution</li><li>Ability to handle complexity and ambiguity</li><li>Ability to deal effectively with conflict</li><li>Well-developed influencing skills</li><li>Strong interpersonal, verbal, and written communication skills</li><li>Demonstrated ability to think critically and facilitate change through collaborative effort.</li><li>Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.</li><li>Ability to multitask and prioritize several concurrent initiatives</li><li>Ability to work in a matrix environment</li></ul> WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>Generous 401(k) company matching contribution</li><li>Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>Valued Time Away benefits including vacation, sick and volunteer time</li><li>Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>Career Mobility support from a dedicated recruitment team</li><li>Colleague Resource Groups to support networking and community engagement</li></ul> Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Operational Risk Fraud Oversight Manager II

Dar Exchange LLC

We are seeking a skilled ENTERPRISE Risk &amp; Fraud expert of notable caliber who possesses a track record of success, to become a valuable member of our team. If you are driven by ambition, possess keen attention to detail, and are responsible by nature, we would like to hear from you.
<ul>
<li>Develop a risk assessment to understand the vulnerability to ML FT and determine the nature and extent of AML CFT resources necessary to manage and mitigate the risk</li>
<li>Establish risk assessment methodology procedures and processes.</li>
<li>Establish risk appetite statement that clearly identifies the acceptable level of risk.</li>
<li>Maintaining an appropriate mechanism to provide information on risk assessment to the CBUAE when required.</li>
<li>Maintain and develop Risk register and Risk and Control Assessment RCSA framework.</li>
<li>Risk Register must be reviewed at least quarterly to ensure that it is updated with upcoming, relevant risks and appropriate mitigating measures.</li>
<li>Form and implement Risk Management policy through identification of range of Risks associated with the business and effective mitigation plan.</li>
<li>Participate in the AML investigation and related enquiries.</li>
<li>Building risk awareness and establish a strong risk culture.</li>
<li>Periodically participate in the compliance and audit committee and communicate the risk as per the CB standards Fraud Management Function.</li>
<li>Periodical reports on actions initiated to mitigate various risks must be submitted to the Owner.</li>
<li>Risk Policy must be reviewed annually and updated.</li>
<li>Design and implement an appropriate anti-fraud framework.</li>
<li>Conducting fraud risk assessment.</li>
<li>Participate in fraud investigation.</li>
<li>Maintain a proper fraud incident register.</li>
<li>Analyze and investigate the fraud alerts generated in the system.</li>
<li>Fraud and Counterfeit currency incident reporting to CBUAE.</li>
<li>Review of Fraud Incident Register must be carried out at the end of every financial year to identify the anti-fraud training needs of employees for the following year.</li>
</ul>

Enterprise Risk & Fraud Senior Officer

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Operational Risk Fraud Oversight Manager II

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