customer service consultant Jobs in House Logistics Coordinator Jobs In Marketing Jobs In Cairo

customer service consultant

customer experience representative Jobs in House Logistics Coordinator Jobs In Marketing Jobs In Cairo

customer experience representative

fresh sales - zero experience Jobs in House Logistics Coordinator Jobs In Marketing Jobs In Cairo

fresh sales - zero experience

associate customer service specialist Jobs in House Logistics Coordinator Jobs In Marketing Jobs In Cairo

associate customer service specialist

client success manager Jobs in House Logistics Coordinator Jobs In Marketing Jobs In Cairo

client success manager

fresh customer service

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

<div>
 
 Position Overview
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 which employees are available to work and which skills they have to choose the best work schedule and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of the employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedules deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 
 Education and specific Training
 
 <ul>
 <li>
 Higher Education Degree &ndash; preferential.
 </li>
 <li>
 Fluency in English. Work Experience
 </li>
 <li>
 Up to two years on Contact Center&rsquo;s and shared services for international markets and/or related industries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills Other Requirements
 
 
 Technical Skills:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel). Competencies and specific skills:
 </li>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 Decision Making Authority
 
 
 Decisions Expected:
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact on the Projects and the Organization.
 </li>
 </ul>
 
 Recommendations Expected:
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
 
 
</div>

WFM Scheduling Analyst

Emirates NBD

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signature
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

<div>
 
 
 
 Job Description:
 
 
 
 
 1-Responsible to handle the various operations' transaction in accuracy and efficiency as per bank procedures.
 
 
 2. Handle customer queries &amp; complaints &amp; escalate as appropriate.
 
 
 3. Cross Selling of bank products.
 
 
 4. Encourage and educate clients to use ATM machines, I Net &amp; any other product.
 
 
 5. Handle the first line maintenance in house ATM.
 
 
 6. Handle client's requests efficiently, promptly as per Bank&rsquo;s procedures.
 
 
 7. Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper &amp; accurate service delivery in timely manner.
 
 
 8. Safe keeping of all bank valuables.
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
</div>

Teller

<div>
 
 Teleperformance is Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 1: 2&ndash;5 years in Customer Service and as a Scheduling and Forecasting Analyst , shared services, or related industries supporting international markets.
 
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 Strong knowledge of WFM tools.
 
 
 
 
 
 
 *Soft Skills:
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 
 *How to Apply
 
 
 Send your CV to: mahiiemuhammed@gmail.com or Apply her.
 
 
 Kindly mention WFM Scheduling Analyst in the email subject to help us reach your application faster and ease the screening process.
 
</div>

<div>
 
 
 Job Title:
 
 Mid-Level
 
 WFM Scheduling Analyst
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 Education and specific Training:
 
 
 <ul>
 <li>
 Higher Education Degree.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 Two to five years
 
 on Contact Center&rsquo; and shared services for international markets and as a WFM Scheduler.
 
 
 
 
 
 
 Tools Required:
 
 
 
 Teleopti is one of the leading names in
 
 Workforce Management (WFM)
 
 software, which is a crucial tool for WFM Analysts and Scheduling teams.
 
 
 
 
 
 🗓️ For Scheduling
 
 
 The scheduling function uses Teleopti to build and manage the daily, weekly, and monthly work schedules for agents.
 
 
 
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority:
 
 
 
 
 Decisions Expected:
 
 
 
 
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact the Projects and the Organization.
 </li>
 </ul>
 
 
 Recommendations Expected:
 
 
 
 
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
</div>

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658 fresh customer service jobs IN House Logistics Coordinator Jobs In Marketing Jobs In Cairo

Fresh Customer Service

Fresh Customer Service (Grads only)

WFM Scheduling Analyst

Priority Banking Customer Service Officer

Teller

WFM Scheduling Analyst

WFM Scheduling Analyst