customer service representative Jobs in Islamabad

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front desk agent

Burj ul Zaki Boutique hotel

We are seeking a Front Desk Officer who will serve as the primary point of contact for guests, delivering exceptional customer service and ensuring a welcoming and efficient check-in and check-out experience. This role involves managing reservations, handling guest inquiries, and coordinating with other departments to ensure a pleasant stay for all guests. The ideal candidate will have experience and good know-how of PMS (Property Management Systems) and a strong background in sales and conversion, preferably with previous experience as a front desk officer in the hospitality industry.Key Responsibilities:- Greet guests upon arrival and assist with the check-in process.- Handle guest inquiries, requests, and complaints promptly and effectively. - Provide information regarding the guest house facilities, local attractions, and transportation options.- Manage reservations through phone, email, and online booking systems. - Update and maintain the reservation system with accurate guest information.- Process cancellations and modifications to bookings as necessary.-Drive sales and maximize conversion rates through proactive engagement.-Utilize PMS and related tools effectively to manage leads and bookings.-Deliver excellent customer service and build long-term client relationships.- Handle payments, issue receipts, and ensure accurate cash handling.- Manage billing inquiries and resolve discrepancies promptly.- Collaborate with housekeeping and maintenance teams to ensure room readiness and address any guest issues.- Maintain effective communication with management regarding guest feedback and operational concerns.- Maintain an organized front desk area and ensure all guest documentation is filed appropriately.- Assist with the management of guest house inventory and supplies.- Ensure compliance with guest house policies and procedures regarding safety and security.- Report any incidents or emergencies to management immediately.Qualifications:- High school diploma or equivalent; additional certification in hospitality management is a plus.- Previous experience in a front desk or customer service role preferred.- Strong communication and interpersonal skills.- Ability to handle multiple tasks in a fast-paced environment.- Basic computer skills and familiarity with reservation systems.Interested candidates should submit their resume and a cover letter outlining their relevant experience. Whatsapp 0333-0698127Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Receiptionist: 5 years (Required)</li></ul>Work Location: In person

Front Desk Officer (Male Only)

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Position
 
 
 
 We are looking for a responsible and energetic
 
 Front Desk Officer
 
 to join the Contour Islamabad team and undertake all receptionist and clerical duties at the reception desk of our main reception. The hired person will be the "face&rdquo; of the company for all visitors and will be responsible for the first impression we make. The selected individual should have a friendly and easy-going personality while also being very perceptive and disciplined, and should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
 
 
 Reporting to the Senior HR team member and interacting closely with senior management, the Front Desk Officer shall help administer front desk services for the Lahore office.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Keep the front desk tidy and presentable with all necessary material (pens, forms, paper, etc.).
 </li>
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 Greet and welcome guests.
 </li>
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 Answer questions and address complaints.
 </li>
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 Responsible for overseeing clerical and administrative tasks.
 </li>
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 Answering phone calls and keeping an inventory of office supplies.
 </li>
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 Managing files and recording information as needed.
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 Receive letters, packages, etc. and distribute them.
 </li>
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 Prepare outgoing mail by drafting correspondence, securing parcels, etc.
 </li>
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 Check, sort, and forward emails.
 </li>
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 Monitor office expenses and costs.
 </li>
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 Providing support to Admin and HR for documentation.
 </li>
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 Helping organize and maintain office common areas.
 </li>
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 Take up other duties as assigned (travel arrangements, schedules, etc.)
 </li>
 <li>
 Assist HR team for scheduling job interviews and communicating with candidates.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 B.Com or more with experience of at least 3-4 years.
 </li>
 <li>
 Excellent English communication skills
 </li>
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 Knowledge of appropriate software including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 
 Key Skills And Competencies
 
 
 
 <ul>
 <li>
 Flexibility
 </li>
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 Adaptability
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 Ability to multitask
 </li>
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 Emotional maturity
 </li>
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 Planning and organizing skills
 </li>
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 Stress tolerance
 </li>
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 High energy level
 </li>
 <li>
 Enthusiasm
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
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 Parents Medical Coverage
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 <li>
 Provident Fund
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 Employee Performance-based bonuses
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 Home Internet Subsidy
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 Conveyance Allowance
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 <li>
 Profit Sharing Plan [Tenured Employees Only]
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 Life Benefit
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 <li>
 Child Care Facility
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 <li>
 Company Provided Lunch/Dinner
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 <li>
 Professional Development Budget
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 Recreational area for in-house games
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 Sporadic On-shore training opportunities
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 <li>
 Friendly work environment
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 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Front Desk Officer

AlHuda Community School

Location:H-11 Campus, IslamabadQualification:<ul><li>Bachelor&rsquo;s degree or higher</li></ul>Experience:<ul><li>2&ndash;3 years relevant administrative/front desk experience</li></ul>Other Requirements:<ul><li>Excellent IT &amp; administrative skills</li><li>Strong communication &amp; interpersonal abilities</li><li>Professional parental dealing</li><li>Coordination and planning expertise</li><li>Knowledge of school operations</li></ul>Job Type: Full-timeEducation:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>teaching: 2 years (Preferred)</li></ul>Work Location: In person

Edge one communications

Female Hotel Receptionist RequiredWe are hiring a Female Hotel Receptionist for our hotel Industry located in Islamabad.Requirements:. Minimum 1&ndash;2 years of experience as a hotel/guesthouse receptionist. Good communication and guest-handling skills.Presentable personality with a professional attitude.Work Location: In person

Front Desk Officer (Female)

MUSTAFA DEVELOPERS

Mustafa Developers, based in DHA Phase 2 Islamabad is seeking a Front Desk Officer / Receptionist who will be the first point of contact for visitors and clients while also managing telephone operations efficiently.Key Responsibilities:<ul><li>Manage front desk operations and greet visitors professionally</li><li>Handle incoming calls, transfer calls, and maintain call records</li><li>Coordinate with internal departments for smooth communication</li><li>Manage visitor logs and basic administrative tasks</li><li>Maintain a presentable and organized reception area</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (Graduation required)</li><li>3&ndash;4 years of relevant experience in front desk or receptionist role</li><li>Excellent communication and interpersonal skills</li><li>Well-groomed personality with a professional attitude</li><li>Ability to handle multiple tasks and manage calls efficiently</li></ul>Market competitive salaryWork Location: On the road

Desk Officer / Receptionist (Male Preferred)

Saiban Town

Job Overview:Saiban Town is seeking a professional and well-organized Receptionist for one of our valued clients. The ideal candidate will be the first point of contact for visitors and callers, ensuring a welcoming and efficient front desk environment. This role requires strong communication skills, professionalism, and the ability to handle administrative tasks effectively.Key Responsibilities:<ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer, screen, and forward incoming phone calls.</li><li>Maintain the reception area, ensuring it is tidy and presentable at all times.</li><li>Schedule meetings and coordinate with internal staff when required.</li><li>Provide basic administrative and clerical support such as filing, data entry, and document handling.</li><li>Assist different departments with minor administrative tasks when needed.</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>1 years of experience in a receptionist or front desk role is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Basic knowledge of MS Office (Word, Excel).</li><li>Professional appearance and customer-service oriented attitude.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Types: Full-time, FresherPay: Rs25,000.00 per monthWork Location: In person

Receptionist (Female Only)

Decimal Solution

Decimal Solution is the official staffing partner for a premier and confidential hospitality venue situated in the heart of I-8/4, Islamabad. We are seeking polished and proactive individuals to join our outsourced workforce. This is a full-time, contract-based opportunity where employment and payroll are managed directly by Decimal Solution.This position is strictly onsite. Both the initial interview process and the daily work location are conveniently situated within the I-8/4, Islamabad sector&mdash;a significant advantage for candidates seeking a streamlined commute in one concentrated area near Peshawar Morr Interchange.Responsibilities<ul><li>Manage front desk operations including professional guest check-in and check-out procedures.</li><li>Handle reservation inquiries, confirmations, and accurate billing/payment processing.</li><li>Maintain a welcoming and composed demeanor while addressing guest inquiries and concerns.</li><li>Communicate effectively and professionally in both English and Urdu across all channels.</li><li>Coordinate swiftly with internal venue departments to ensure a seamless and memorable guest experience.</li></ul>Requirements<ul><li>Education: Minimum Intermediate (FA/FSc) or equivalent. Bachelor&rsquo;s degree preferred.</li><li>Experience: 1+ year of proven experience in a Customer Service, Hospitality, or Call Center environment (Preferred)</li><li>Language: Fluency in English &amp; Urdu is mandatory. The ideal candidate must possess strong (English &amp; Urdu) reading, writing, and verbal communication skills.</li><li>Work Mode: This is an onsite role. The position is based in I-8/4, Islamabad.</li><li>Location: Candidates must be able to reliably commute to I-8/4, Islamabad for both the interview phase and daily operational shifts.</li></ul>What Decimal Solution Offers<ul><li>Market Competitive Salary: Attractive salary package commensurate with industry standards.</li><li>Provident Fund: Eligibility for Provident Fund contributions as per Pakistani labor regulations.</li><li>Annual Increment: Annual performance reviews with associated salary increments.</li></ul>Schedule<ul><li>Rotational Shifts (Morning/Evening) as required by the client's hospitality operations.</li></ul>*CSR, Guest Services, Front Desk, Hospitality Jobs Islamabad, Onsite Job, Decimal Solution Careers I-8, CSR, Guest Relations, Hotel Receptionist Islamabad, Hospitality Jobs Pakistan, Onsite Job, Front Office, Decimal Solution.*For more information, visit our website: www.decimalsolution.comAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>Urdu (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR) - Hospitality | Onsite | Decimal Solution

Explore 46+ Front desk agent in Islamabad this April. Find roles across top companies and apply now to boost your career.

46 front desk agent jobs In Islamabad

Front Desk Officer (Male Only)

Front Desk Officer

Front Desk Officer

Front Desk Officer (Female)

Desk Officer / Receptionist (Male Preferred)

Receptionist (Female Only)

Customer Service Representative (CSR) - Hospitality | Onsite | Decimal Solution