front desk associate

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p>
The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.</p><p></p><h1 class="jobSectionHeader"><b>
KEY RESPONSIBILITIES</b></h1><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Provide the guests information regarding the services of hotel, the type of rooms available.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>To handle the inquiries and make reservations as per the instructions given by the customers.</li><li>Attend to guest complaints and resolve in the most satisfying and professional manner.</li><li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Understands room status and room status tracking.</li><li>Be familiar with all the Front Office software required for the Front Office Receptionist.</li><li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li><li>Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.</li><li>Knowledgeable about room locations, types of rooms available, and room rates.</li><li>Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.</li><li>Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.</li><li>Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.</li><li>Maintain and market promotions.</li><li>Ensure constant update of guest profiles/history regarding preferences, complaints etc.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.</li><li>Be aware of closed out and restricted dates.</li><li>Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.</li><li>Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.</li><li>Assist Guest Service Manager in performing duties.</li><li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li><li>Be familiar with all daily events in the hotel.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates and on the telephone.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintains the cleanliness and neatness of the front desk area.</li></ul>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h2 class="jobSectionHeader"><b>
EXPERIENCE, CERTIFICATION &amp; EDUCATION</b></h2><ul><li>At least one year experience in same role in an international 5 star hotel brand</li><li>High school diploma or higher</li><li>Diploma in Hospitality or related courses an asset</li><li>First aid certificate or other emergency related training certificates an asset</li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Service</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Detail Oriented, Team Player</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Fun, Accountability, Care, Inclusive</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate</p></div></div>

Front Desk Agent

Bespoke Professionals

<p><b>Location:</b> Bahrain<br/><b>Salary:</b> BD 400 &ndash; 600 (based on experience &amp; performance)</p><p>We are hiring driven Front Desk professionals to join multiple client organisations across different industries.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and approach potential customers</li><li>Dress Smart</li><li>Deliver exceptional customer service</li><li>Maintain client relationships and follow up on leads</li><li>Update sales reports and CRM systems</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication skills (English is an advantage)</li><li>Confident, target-oriented, and professional attitude</li></ul><p>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New grad</p><p>Pay: BD400.000 - BD600.000 per month</p><p>Application Question(s):</p><ul><li>What is your email address ?</li><li>How many years of experience do you have in Front Desk ?</li><li>what is your nationality ?</li></ul>

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><div>Guest Relation&ndash;Arabic professional ensures exceptional hospitality experiences, assists Arabic-speaking guests, resolves inquiries efficiently, coordinates services, enhances satisfaction, supports front desk operations, and represents brand standards within luxury hotels in Qatar.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Welcome Arabic guests with warmth professionalism.</li>
<li>Handle reservations inquiries and special requests.</li>
<li>Coordinate with housekeeping and concierge teams.</li>
<li>Resolve guest complaints promptly and diplomatically.</li>
<li>Maintain accurate guest records and profiles.</li>
<li>Support front desk check-in procedures.</li>
<li>Ensure VIP guest personalized service delivery.</li>
<li>Promote hotel facilities and premium services.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Fluent Arabic and English communication skills.</li>
<li>Strong interpersonal and guest handling abilities.</li>
<li>Excellent problem solving under pressure situations.</li>
<li>Knowledge of hospitality management software systems.</li>
<li>Professional appearance with positive customer attitude.</li>
<li>Ability to multitask in fast paced environment.</li>
</ul>
</div></div><p><b>Note:</b> Salary is disbursed in the local currency of the country of employment.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>165000 - 198000 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>September 6, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>1 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Guest Relation

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><p><b>Welcome to Amaala Yacht Club &ndash; Where Luxury Meets the Sea</b></p><br>
<p></p>
<p>
Nestled within the breathtaking Triple Bay Marina, the <b>AMAALA Yacht Club</b> redefines the modern yachting lifestyle on Saudi Arabia&rsquo;s northwestern coast. As a premier destination for maritime enthusiasts, this world-class marina offers 120 berths, accommodating superyachts up to 130 meters, alongside a vibrant Marina Village&mdash;a fusion of luxury, leisure, and an active urban realm.</p><br>
<p></p>
<p>
More than just a marina, the <b>Amaala Yacht Club</b> embodies sustainability and regenerative tourism, preserving the stunning natural habitats of mangroves, seagrass, and corals. Developed by Red Sea Global (RSG) in alignment with Vision 2030, it elevates Saudi Arabia&rsquo;s position on the global yachting map.</p><br>
<p></p>
<p>
And in 2027, AMAALA will host the Grand Finale of The Ocean Race, cementing its status as a world-class sailing destination. Whether you seek adventure, relaxation, or an elite social experience, the AMAALA Yacht Club is your gateway to an extraordinary nautical journey.</p><br>
<p></p>
<p><b>
Join our visionary team and help shape the future of luxury yachting.</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p>
<ul>
<li>The Receptionist / Retail Sales Associate is a dual-role frontline team member who provides exceptional service at the yacht club&rsquo;s reception and boutique retail outlet.</li>
</ul><ul><li>This position serves as the first point of contact for members and guests, ensuring smooth check-ins and inquiries, while also assisting with the sale of exclusive club merchandise, apparel, and lifestyle products.</li>
<li>The ideal candidate will embody luxury hospitality standards, combining administrative precision with a passion for service and retail excellence.</li></ul><br>
<p></p>
<p><b>
Job Responsibilities:</b></p><br>
<p></p>
<p><b>
Reception Duties</b></p>
<ul>
<li>Welcome members and guests with professionalism and warmth, ensuring an excellent first impression.</li>
<li>Manage front desk operations including check-ins, guest registration, appointment scheduling, and phone/email handling.</li>
<li>Provide accurate information about club services, amenities, marina logistics, and events.</li>
<li>Maintain lobby and reception area cleanliness and presentation.</li>
<li>Support concierge-related functions and liaise with relevant departments for guest requests.</li></ul><br>
<p></p>
<p><b>
Retail Sales Duties</b></p>
<ul>
<li>Assist customers with purchases of club-branded apparel, accessories, and lifestyle goods.</li>
<li>Maintain product knowledge to upsell and cross-sell merchandise effectively.</li>
<li>Operate POS systems and handle transactions accurately and securely.</li>
<li>Maintain boutique cleanliness, inventory organization, and visual merchandising standards.</li>
<li>Monitor stock levels, assist with inventory counts, and restocking as required.</li>
<li>Support the planning and promotion of retail activations, sales campaigns, and product launches.</li></ul><br>
<p></p>
<p><b>
Safety, Quality &amp; Environment</b></p>
<ul>
<li>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</li></ul><br>
<p></p>
<p><b>
Continuous Improvement</b></p>
<ul>
<li>Contribute to the identification of opportunities for continuous improvement of department&rsquo;s systems, processes and practices considering international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p><br>
<p></p>
<p><b>
Qualification and Experience</b></p>
<ul>
<li>Diploma or Bachelor's degree in Hospitality, Retail Management, or related field preferred.</li>
<li>0 -1 years of experience in front office, guest services, or luxury retail environments.</li>
<li>Experience with POS systems and guest-facing platforms.</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Excellent customer service and multitasking skills.</li>
<li>Salesmanship and product knowledge.</li>
<li>Strong interpersonal and communication abilities.</li>
<li>Detail-oriented with high grooming and presentation standards.</li>
<li>Fluent in English; Arabic is a plus.</li></ul><br>
<p></p>
<p><b>
Job Context:</b></p>
<ul>
<li>The Amaala Yacht Club aims to be recognized as the unrivalled yacht club on the Red Sea coast attracting, encouraging and involving members and visitors to Amaala in the enjoyment of yachting and other water-based pursuits and a shared commitment to ocean health.</li></ul></div></div></div></div></div><p></p>

Coordinator - Reception and Retail

Technobiz Management Consultant

<p><b>Key Responsibilities</b></p><p>✅ Manage front desk operations and greet members, athletes, visitors, and guests professionally<br/>✅ Handle enquiries related to sports activities, memberships, coaching schedules, and events<br/>✅ Manage registrations, bookings, and facility reservations<br/>✅ Maintain attendance records and member databases<br/>✅ Coordinate with coaches, operations team, and management for daily schedules<br/>✅ Handle calls, emails, and walk-in enquiries efficiently<br/>✅ Support event coordination, tournaments, and sports programs<br/>✅ Process payments, receipts, and membership renewals<br/>✅ Ensure cleanliness and organization of reception area<br/>✅ Maintain visitor logs and basic administrative documentation</p><p><b>Required Skills &amp; Competencies</b></p><p>✔ Strong communication &amp; interpersonal skills<br/>✔ Customer service orientation<br/>✔ Basic computer knowledge (MS Office, booking software, email handling)<br/>✔ Pleasant personality with professional appearance<br/>✔ Ability to multitask in a fast-paced environment<br/>✔ Interest or exposure to sports industry preferred</p><p><b>Qualification &amp; Experience</b></p><ul><li>Graduate in any discipline</li><li>0&ndash;3 years experience in Front Office / Reception / Hospitality / Sports facility preferred</li><li>Freshers with good communication skills may apply</li></ul><p>Job Type: Full-time</p><p>Pay: ₹14,000.00 - ₹20,000.00 per month</p><p>Work Location: In person</p>

Front Office Associate

Sofitel

<div><b>Company Description</b><p><br>
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><p>
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><p>
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.</p><p>
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><b><br>
Job Description</b><br>
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer - Night Shift (Arabic Speaker)

Crescent Hotels & Resorts

<div><p>At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to &amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!</p>
<p>
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health &amp; wellness programs, best in class learning and development or our travel discounts that &lsquo;feed your inner explorer&rsquo;, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.</p>
<p>
We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:</p>
<ul>
<li>Highly competitive wages</li>
<li>An exceptional benefit plan for eligible associates &amp; your family members</li>
<li>401K matching program for eligible associates</li>
<li>Discounts with our Crescent managed properties in North America for you &amp; your family members</li>
</ul>
<p><b>Here is what you will be doing each day:</b></p>
<p>
As our Front Desk Supervisor, you will interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.</p>
<p><b>
You&rsquo;ll also:</b></p>
<p>
Respond to guest&rsquo;s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.</p>
<p>
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.</p>
<p><b>
Supervise the Front Desk Agents.</b></p>
<p>
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.</p>
<p>
Comply with attendance rules and be available to work on a regular basis.
</p><p>MINIMUM QUALIFICATIONS:</p>
<p>
Must have at least 6 months of experience as a Front Desk Supervisor</p>
<p>
Able to work a flexible schedule to include weekdays, weekends, morning, evening shift and holidays.</p>
<p>
Experience of Marriott PMS system a</p>
<p>
PERFORMANCE STANDARDS</p>
<p>
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.</p>
<p>
Work Habits:</p>
<p>
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.</p>
<p>
Safety &amp; Security:</p>
<p>
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.</p>
<p>
NOTE:
</p><p>This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.</p>
<p>
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.</p></div>

Front Desk Supervisor -

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