office manager

front desk coordinator

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assistant front office manager Jobs in New York

assistant front office manager

front desk attendant

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

Mondrian Alpha

<div>
 
 A global, multi-strategy hedge fund is hiring into its trade support / middle office team in New York as part of continued growth across the platform.
 
 
 
 
 
 This is a highly desk-facing role, embedded directly with Portfolio Managers and operating very much as a trader assistant function. PMs trade their own books and rely on this team for real-time support across live trading activity, trade booking and flow queries, P&amp;L and risk, corporate actions, and lifecycle events &mdash; offering genuine proximity to trading and markets.
 
 
 
 
 
 The firm has a very strong track record of consistent performance, with positive returns every year since launch. It has hired multiple new PMs in recent years and continues to invest heavily in systems, automation, and front-to-back infrastructure. The role offers broad exposure across various strategies and asset classes, with meaningful responsibility from day one.
 
 
 
 
 
 The culture is flat, and extremely collaborative, with a strong focus on internal development and long-term retention. There is no separate trading assistant team &mdash; this group provides that coverage, avoiding pigeonholing and offering wide exposure across the fund.
 
 
 
 
 
 The role is offering a year one TC of up to $200k. Employees can WFH one day per week.
 
</div>

Trading Assistant - Global Hedge Fund - Up to $200k TC - WFH Flex

NYU Langone Health

<div>NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News &amp; World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.
 
 
For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary: 
We have an exciting opportunity to join our team as a Patient Care Technician/Senior Nursing Attendant-TH8W Labor and Delivery-Evening Shift (37.5 Hours).
 
 
In this role, the successful candidate Assists the professional nurse in the care of patients and families by completing assigned patient care tasks; provides competent, safe, and compassionate care with emphasis on an understanding of the challenges faced by hospitalization, undergoing procedures or diagnostic tests; provides support to the unit in the maintenance and safety of supplies, equipment and the environment; demonstrates NYU Langone Health Core Values in all aspects of job performance.

Job Responsibilities:
<ul>
<li>Demonstrates knowledge of the NYU Langone Health Core Values and incorporates them into the performance of duties.
</li><li>Demonstrates respect for patient confidentiality, privacy, dignity, and rights
</li><li>Demonstrates accountability for supplies, equipment, and environmental support.
</li><li>Assists in the collection of data for the units Quality and Performance Improvement Program that includes patient satisfaction and other measures.
</li><li>Assists the nurse in the review and corrective action plans regarding patient/family response, and satisfaction.
</li><li>Recognizes own limitations and requests assistance when needed.
</li><li>Discusses educational concerns and goals with the Nurse Manager or appropriate leadership.
</li><li>Seeks learning resources for identified learning needs.
</li><li>Participates in the orientation process of other patient care technicians. Participates in unit meetings and conferences.
</li><li>Completes annual mandatory education requirements for patient care technicians.
</li><li>Demonstrates an awareness of the needs and behaviors of specific patient age groups and different cultures.
</li><li>Assists in supporting unit activities as requested. Assists in emergency situations as directed.
</li><li>Utilizes specialized skills and safety when carrying out specific tasks of patient care as assigned, including phlebotomy, fingersticks for glucose, and electrocardiograms.
</li><li>Demonstrates understanding of infection prevention and control standards.
</li><li>Assists in data collection and activities as assigned. Assists in maintaining safety and comfort needs of patients and families. Assists with admission, transfer and discharge procedures per unit / service operations.
</li><li>Verbally and non-verbally communicates responsiveness and support to patients, families, and other staff.
</li><li>Observes general behavior and reports same to the registered nurse to whom assigned.
</li><li>Performs safety observations for patients on continuous observation or in restraints, per policy and as directed.
</li><li>Provides assistance to patients in the activities as applicable.
</li><li>Completes delegated responsibilities as directed by the registered nurse.
</li><li>Uses a clear, caring and respectful communication style with patients and families, nurses and other members of the health care team. Functions as a respectful member of the health care team.
</li><li>Answers patients call lights promptly and effectively; completes patient requests for assistance with personal care and activity, and reports those requests not within the role of the patient care technician to the professional nurse assigned to the patient.
</li><li>Reports all observations concerning patients to the professional nurse responsible for the patient on a given shift Responds to requests for specific tasks as delegated by any registered professional nurse.
</li><li>Provides for security of patients personal property, and handles valuables according to hospital procedure. Maintains cleanliness of the nursing unit as appropriate to position. (i.e., utility room, unit refrigerators, etc.).
</li><li>Gives direct assistance to all team members, including registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort, dietary and other health care employees.
</li><li>Assists in having patient ready for scheduled appointments including placing the patient on a stretcher or in a wheelchair.Runs errands to other departments, including but not limited to, the delivery of specimens and equipment.
</li><li>Assists in keeping patient environment, patient equipment and patient care areas/units clean, safe and orderly.
</li><li>Ensures that necessary equipment and supplies are present in the patient rooms and on the unit.</li> 
</ul>
Minimum Qualifications: 
To qualify you must have a Patient Care Technician Minimum Qualifications: High School graduate or equivalent required. Graduate of a PCT program w/ at least 6 months hospital experience OR CNA graduate plus course completion in EKG &amp; Phlebotomy and PCT certification eligible plus at least 6 months hospital experience, OR PCT Certification through National Healthcareer Association (NHA) w/ at least 6 months hospital experience. BLS or Heartsaver CPR/AED certification. (Issued by the American Heart Association-AHA) OR Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position Must complete PCT online program within 3 months of hire. 
Senior Nursing Attendant Minimum Qualifications: High School Diploma or equivalent Required. Graduate of Certified Nursing Attendant Program, certified as a CNA and at least 6 months relevant experience. BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position. Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; Strong customer service and communication skills..
 
 
Required Licenses: Basic Life Support Cert

Qualified candidates must be able to effectively communicate with all levels of the organization. 
 
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
 
 
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,647.95 - $63,647.95 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here</div>

Patient Care Technician/Senior Nursing Attendant-TH8W Labor and Delivery-Evening Shift (37.5 Hours)

Solomon Page

<div>
 Our client is seeking a receptionist to handle client-facing duties and general office management tasks. When clients walk into our office, we want them to be greeted with a friendly and welcoming face and a helpful attitude. The ideal candidate will possess excellent communication skills, a strong work ethic, good organizational skills, the ability to multitask, and a positive attitude.
 
 
 <ul>
 <li>
 Pay rate: $28 - $30
 </li>
 <li>
 Salary if/when perm: $60,000-65,000
 </li>
 <li>
 8:30 AM 5:30 PM, full time
 </li>
 <li>
 New York, New York office
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Greet visitors both in person and over the phone while answering, forwarding, and referring inquiries as needed.
 </li>
 <li>
 Assist clients in navigating the office.
 </li>
 <li>
 Notify employees about visitors' arrivals.
 </li>
 <li>
 Maintain a tidy and presentable front desk with all necessary materials (e.g., pens, forms, paper).
 </li>
 <li>
 Update the phone list and prepare key card activations for new hires.
 </li>
 <li>
 Schedule bookings for the conference room.
 </li>
 <li>
 Assist the Head of People Management in managing petty cash.
 </li>
 <li>
 Perform various administrative tasks, such as copying, faxing, scanning, opening mail with an electronic letter opener, stamping invoices, organizing invoices for the bookkeeper, and delivering them to the bookkeeper.
 </li>
 <li>
 Organize daily mail by sorting incoming items, placing them in the appropriate mailboxes, and handling outgoing mail.
 </li>
 <li>
 Prepare forms for different courier services, including UPS and FedEx.
 </li>
 <li>
 Order supplies from vendors such as Staples and Pitney Bowes, etc.
 </li>
 <li>
 Ensure office equipment is well-maintained by checking that printers function properly and arranging repairs when necessary.
 </li>
 <li>
 Oversee the upkeep of the office pantry, ensuring it remains clean, neat, and well-organized
 </li>
 <li>
 Regularly restock pantry supplies (e.g., coffee, tea, snacks, utensils) and notify management when inventory is low.
 </li>
 <li>
 Ensure that all appliances and pantry equipment are clean and functioning correctly.
 </li>
 <li>
 Coordinate with vendors or office management regarding pantry-related purchases or maintenance.
 </li>
 <li>
 Assist the Office Manager with any additional tasks as needed.
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Prior experience as a receptionist or in a comparable role.
 </li>
 <li>
 Professional attire and behavior.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Yardi.
 </li>
 <li>
 Effective time management skills.
 </li>
 <li>
 Experience in administrative and clerical procedures.
 </li>
 <li>
 Able to collaborate efficiently in a team, assisting with various tasks as needed.
 
 
 
 </li>
 </ul>
 If you meet the required qualifications and are interested in this role, please apply today.
 
 
 
 The Solomon Page Distinction
 
 
 
 Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
 
 
 
 About Solomon Page
 
 
 
 Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
 
 
 Opportunity Awaits.
 
 
</div>

Receptionist

Plus One, an Optum Company

<div><div>Job Overview:
We are currently seeking a friendly, reliable and professional Receptionist to work at a high-profile company's fitness center located in Manhattan, New York.
What you will do:<ul><li>
Greet members and guests with warmth and professionalism as they enter the facility.</li><li>
Respond to and provide assistance with members&rsquo; feedback and concerns in a timely and professional manner, escalating to management as needed.</li><li>
Handle account inquiries and payments.</li><li>
Fulfill front desk administrative duties.</li><li>
Ensure facility cleanliness and manage inventory of supplies and retail products.</li></ul>
What we are looking for:<ul><li>
Ability to network, engage and interact with all clients, guests and members.</li><li>
Strong customer service and organizational skills.</li><li>
Competence with basic computer skills, Microsoft Suite (Word, Excel, Outlook) and web applications.</li><li>
If applicable to your location, you may be required to obtain CPR/AED and First Aid certifications (company will provide reimbursement in accordance with company&rsquo;s policies).</li></ul> 
About Us:
Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.
Perks of working at Plus One, an Optum company*:
Health and financial:<ul><li>
Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options</li><li>
Dental and Vision coverage plans</li><li>
401(k) Retirement &amp; Savings Plan</li><li>
Life Insurance (team member, spouse and dependents)</li><li>
Short and Long Term Disability Plans</li><li>
Accident &amp; Critical Illness Insurance</li><li>
Transportation and Parking Plans</li><li>
Paid parental leave</li></ul>
Well-being:<ul><li>
Paid time off</li><li>
Wellness rewards program</li><li>
Free memberships to various fitness facilities and wellness subscriptions</li><li>
24/7 health and wellness support through the Employee Assistance program</li><li>
Entertainment and consumer discounts</li><li>
Inclusion and Belonging Council</li></ul>
Growth and development:<ul><li>
Free professional development courses through internal learning management systems</li><li>
Discounted certifications through industry leading agencies</li><li>
Free CPR/AED certifications</li><li>
Free continuing education courses and credits</li><li>
Employee Referral Reward program</li><li>Please note, some of the benefits listed above are only available to team members who work full time hours.</li></ul>
Equal opportunity statement
Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.
Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
For residents of California, Colorado, Connecticut, New York City, and Washington only: The hourly rate for this position ranges from $15 to $22. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.</div></div>

Fitness Center Receptionist

Remote Control Solutions

Job Title: Remote Help Desk Support Specialist Company: Remote Control Solutions Employment Type: Full-Time Salary: $32 - $35 USD per hour Job Overview Remote Control Solutions (RCS) is a leading innovator in the access control industry, specialising in high-quality transmitters, receivers, and accessories for automatic gates and doors. With over 20 years of experience, we are dedicated to providing reliable and state-of-the-art solutions to suppliers and installers worldwide. We are currently seeking a motivated and customer-focused Remote Help Desk Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional technical support and ensuring a seamless customer experience. This is a full-time, remote position ideal for a proactive problem-solver with a passion for technology. Responsibilities * Provide first-line technical support to clients via email, telephone, and remote support tools. * Troubleshoot and resolve issues related to our range of access control products, including remote transmitters and receivers. * Guide installers and suppliers through product installation, configuration, and programming processes. * Document all customer interactions, technical issues, and resolutions accurately within our help desk system. * Escalate complex or unresolved issues to the appropriate internal teams in a timely manner. * Contribute to the creation and maintenance of our knowledge base, including FAQs and technical guides. * Identify and report recurring technical issues and customer feedback to assist in product improvement. * Maintain a high level of professionalism and customer satisfaction in all communications. Qualifications * Proven experience in a technical support, IT help desk, or customer support role. * Excellent verbal and written communication skills, with the ability to explain complex technical information clearly and concisely. * Strong analytical and problem-solving capabilities. * A customer-centric mindset with a commitment to providing outstanding service. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with help desk software and remote support tools. * Experience supporting hardware products is highly desirable. * A background in electronics, security systems, or the access control industry would be a significant advantage.

Remote Help Desk Support Specialist

MCR Hotels

Sheraton New York Times Square
 
The Overnight Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily between the hours of 10PM and 7AM to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.
 
Responsibilities: 
<ul>
<li>Verify that guest room status is communicated to the Front Desk in a timely and efficient manner</li>
<li>Inspect guestrooms daily</li>
<li>Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments</li>
<li>Inventory stock to ensure adequate supplies</li>
<li>Supervise an effective inspection program for all guestrooms and public space</li>
<li>Understand the impact of department’s operations on the overall hotel success</li>
<li>Verify all team members have proper supplies, equipment, and uniforms</li>
<li>Communicate areas that need attention to staff and follows up to ensure completion</li>
<li>Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results</li>
<li>Use all available on the job training tools to train new Room Attendants and provide follow-up training as needed</li>
<li>Establish and maintain open, collaborative relationships with team members</li>
<li>Participate in scheduling team members to business demands and tracking team members time and attendance</li>
<li>Verify team members understand expectations and parameters</li>
<li>Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)</li>
<li>Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met</li>
<li>Observe behaviors of team members and provide feedback to individuals</li>
<li>Participate in an on-going team member recognition program</li>
<li>Solicit team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns</li>
<li>Participate in the development and implementation of corrective action plans to improve guest satisfaction</li>
<li>Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement</li>
<li>Respond to and handle guest problems and complaints</li>
<li>Other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>High school diploma or equivalent</li>
<li>2 years’ experience in hotel housekeeping or related field</li>
<li>Effective communication both verbally and written</li>
<li>Effective listening skills to understand and clarify concerns from team and guests</li>
<li>Experience working in a labor organized environment preferred</li>
<li>Organizational skills and attention to detail</li>
<li>Proficient in the use of Microsoft Office</li>
<li>Excellent time management</li>
<li>A can-do attitude and a hands-on approach</li>
<li>A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel</li>
</ul>
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Overnight Housekeeping Manager

Explore 42+ Front desk attendant in New York this August. Find roles across top companies and apply now to boost your career.