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front desk attendant

Casa Cipriani New York

<div>
 
 
 POSITION PURPOSE:
 
 
 
 
 
 
 Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
 
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS AND DUTIES:
 
 
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner upon arrival.
 </li>
 <li>
 Check guests in and out efficiently, ensuring all information is accurately entered into the system.
 </li>
 <li>
 Provide guests with information about hotel amenities, services, and local attractions.
 </li>
 <li>
 Answer phone calls and respond to inquiries in a courteous and timely manner.
 </li>
 <li>
 Handle reservations, changes, and cancellations, ensuring accuracy and availability.
 </li>
 <li>
 Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction.
 </li>
 <li>
 Assist with luggage handling and special requests, ensuring a high level of guest comfort.
 </li>
 <li>
 Maintain a clean and organized front desk area, ensuring it is presentable at all times.
 </li>
 <li>
 Process payments, handle cash, and prepare billing for guests at check-out.
 </li>
 <li>
 Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
 </li>
 <li>
 Monitor and update the room availability and reservation system to reflect real-time status.
 </li>
 <li>
 Ensure all guest information is kept confidential and follows hotel policies and procedures.
 </li>
 <li>
 Uphold Casa Cipriani&rsquo;s standards of hospitality, promoting a luxurious experience for each guest.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 KNOWLEDGE, EXPERIENCE AND SKILLS
 
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Previous hotel front desk or customer service experience preferred.
 </li>
 <li>
 Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus).
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Exceptional attention to detail and ability to multi-task.
 </li>
 <li>
 Ability to remain calm and efficient under pressure.
 </li>
 <li>
 Friendly, approachable, and customer-focused demeanor.
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 <li>
 Fluency in multiple languages is a plus.
 </li>
 </ul>
 
 
 
 
 
 PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
 
 
 
 
 
 <ul>
 <li>
 Ability to sit or stand for extended periods.
 </li>
 <li>
 Occasional lifting of up to 25 pounds.
 </li>
 <li>
 Must be able to work in a fast-paced, high-pressure environment.
 </li>
 </ul>
 
 
 
 
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS
 
 
 
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
 
</div>

Front Desk Agent

The Time New York

Summary
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
 
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 Qualifications
 A true desire to satisfy the needs of others in a fast paced environment.
 Refined verbal and written communication skills.
 Ability to stand for long periods of time.
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Substitute Front Desk Agent

Times Square Hotel

Overview We are seeking a dedicated and hospitable Front Desk Agent to join the Front Desk team at our 150-room, boutique hotel located near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from all over the world, we would love to hear from you.Responsibilities<ul><li>Greet guests upon arrival with a warm and welcoming demeanor.</li><li>Manage the check-in and check-out processes efficiently.</li><li>Handle guest inquiries, requests, and complaints in a professional manner.</li><li>Maintain accurate records of guest information and reservations using hotel management software and booking platforms (e.g. IQware, Expedia, Booking.com).</li><li>Operate phone systems to manage incoming calls and provide information as needed.</li><li>Conduct audits as needed to ensure transactions are accurate.</li><li>Assist with billing inquiries and payment processing.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Provide local area information, recommendations, and directions to guests.</li><li>Uphold hotel best practices while maintaining confidentiality of guest information.</li></ul>Qualifications<ul><li>At least one year of experience in a hotel front desk role</li><li>Ability to quickly learn new software systems and operation procedures</li><li>Familiarity with hotel management software is a plus.</li><li>Ability to perform audit duties as required.</li><li>Excellent problem-solving skills and the ability to remain calm under pressure.</li><li>Familiarity with local attractions and restaurants</li></ul>Availability<ul><li>Days or Evenings</li><li>Weekdays or Weekends</li><li>Full-time or Part-time</li></ul>Join us in creating memorable experiences for our guests while being part of a dynamic team in the hospitality industry!Pay rate to be commensurate with experience.Job Type: Full-timePay: $22.00 - $26.00 per hourExperience:<ul><li>Hotel Front Desk: 2 years (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Receptionist

The Standard High Line

<div>Company Background
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.
The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.
Mission Statement
To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.
Our Purpose
The Standard&rsquo;s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.
Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.
We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It&rsquo;s WHO WE ARE!
#StandardFamily
Job Title: Front Office Manager
Department: Front Office
Location: The Standard, High Line
Reporting to: Director of Front Office
Job Purpose Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, telephone services, concierge services, Overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. As well as assisting the Director of Front Office in any requested tasks
Main Responsibilities<ul>
<li>
Provides an issue free work environment through motivation, support, empowerment and development for all personnel</li>
<li>Proactively strives to build positive working relationships through teamwork and clear communication</li>
<li>Ensures that all decisions and resulting actions are aligned with The Standard, High Line&rsquo;s policy of 100% guest satisfaction producing a high level of service</li>
<li>Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience</li>
<li>Approves and facilitates associates 30/60/90-day and annual performance reviews</li>
<li>Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary</li>
<li>Offers property tour to potential clients, guests, or investors as requested providing detailed knowledge about the property and the brand</li>
<li>Review and train all staff on Coyle Standards in order to maintain our goal of 90% in all areas</li>
<li>Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary</li>
<li>Solves, rectifies and mediates guest&rsquo;s issues and concerns</li>
<li>Corrects billing adjustments when necessary</li>
<li>Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled. Maintains and clean up profile information and notes</li>
<li>Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up</li>
<li>Monitors the Nor1 upsell system, maximize opportunities, trains incentive program, and completes monthly audits</li>
<li>Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management</li>
<li>Oversee productivity performance in all Front office areas, flexing labor when necessary</li>
<li>Approves Front Office schedules as prepared by Front Office Managers</li>
<li>Prepares Front Office Managers 30/60/90 day and annual reviews for Director of Front Office approval</li>
<li>Assists Front Office and Desk Managers as necessary, including the Overnight shift</li>
<li>Prepare, reviews, and approve coaching / counseling (Disciplinary Action Forms) prepared by Front Office Managers</li>
<li>Utilizes Knowcross system to record Guest requests and work orders. Review reports for opportunities and trends</li>
<li>Facilitates the training and development of all associates</li>
<li>Ensures succession planning for Front Office Managers, Front Desk Manager, and Front Office Staff</li>
<li>Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP&rsquo;s</li>
<li>Ensures Groups are checked out, balances are paid and guest ledger is current for the day</li>
<li>Monitors public areas to consistently maintain a clean, organized and inviting ambiance</li>
<li>Reviews guests&rsquo; feedback from all sources and implements plans with Guest Experience Manager for improvement</li>
<li>Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues</li>
<li>Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms</li>
<li>Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required</li>
<li>Prepares and follows up on incidents and accident reports to resolve and prevent future incidents</li>
<li>Reviews no-shows balances and resolves any discrepancies</li>
<li>Attends Daily Management Action Meetings in absence of the Director of Front Office</li>
<li>Attends department meetings, including BEO, Sales Groups, Payroll, etc. in absence of Director of Front Office</li>
<li>Communicates with all other departments to ensure any outstanding guest issues have been resolved</li>
<li>Complete a full lap of the city block around the hotel after every meal or snack</li>
<li>Reviews all group arrivals to ensure billing and room type information are correct</li>
<li>Participates in interview process for front office positions as needed and completes all necessary documentation required by Human Resources</li>
<li>Reviews schedules and maintains productivity in line with budget</li>
<li>Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out</li>
<li>Assists Director of Front Office with any requested tasks</li>
<li>Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures</li>
<li>Performs daily Guest Service Agent duties during peak periods or as needed</li>
<li>Performs miscellaneous duties as required</li>
</ul>
Physical:<ul>
<li>
Frequently standing up behind the desk and front office areas</li>
<li>Carrying or lifting items weighing up to 50 pounds</li>
<li>Handling various objects</li>
<li>Use a keyboard to operate various property management and reservations systems, etc.</li>
</ul>
Compensation and Benefits<ul>
<li>
$60,000 - $70,000 per year</li>
<li>Excellent and Affordable Health care coverage</li>
<li>Life Insurance, Disability Insurance, Pet Insurance</li>
<li><div>Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave</div></li>
<li>401k - Company matching up to 3% after 1 year</li>
<li>Employee Discounts on Rooms, F&amp;B, Retail, and The Standard Marketplace</li>
<li>Employee Meals, Employee Referral Program, Commuter Discounts</li>
<li>Regular fun staff events and celebrations!!!</li></ul></div>

Front Office Manager

Marriott International

<div>Additional InformationOvernight Shift Preferred 
Job Number26076610 
Job CategoryAdministrative 
Location1535 Broadway, New York, New York, United States, 10036 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $35.26-$41.48 per hour
<div><div>Ingresar y localizar la informaci&oacute;n relacionada con el trabajo mediante la utilizaci&oacute;n de computadoras y/o sistemas de punto de venta. Leer y verificar visualmente la informaci&oacute;n en una variedad de formatos (p. ej. en letra peque&ntilde;a). Transmitir informaci&oacute;n o documentaci&oacute;n mediante la utilizaci&oacute;n de una computadora, el correo o un fax. Intercambiar informaci&oacute;n con los dem&aacute;s empleados por medio de dispositivos electr&oacute;nicos (p. ej. localizadores de personas, radios bidireccionales, correo electr&oacute;nico). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo o durante toda la jornada de trabajo. Cumplir con todas las pol&iacute;ticas y los procedimientos de seguridad de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; y realizar capacitaciones y obtener certificaciones de seguridad. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los dem&aacute;s empleados. Asegurar el cumplimiento de las expectativas y los est&aacute;ndares de calidad; identificar, recomendar, idear e implementar nuevas formas de aumentar la eficacia, productividad, calidad, seguridad y/o capacidad de ahorro de la organizaci&oacute;n. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.</div><div> 
</div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitri&oacute;n de Marriott Hotels, nos ayudar&aacute;s a mantener la promesa de &ldquo;Una experiencia hotelera maravillosa, siempre&rdquo; con un servicio cuidado y sincero, que se adelanta a las necesidades de los hu&eacute;spedes, para as&iacute; mejorar este legado vivo. Con un nombre que es sin&oacute;nimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n. 
<div>
 
JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de m&aacute;s de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si t&uacute; eres feliz, los hu&eacute;spedes tambi&eacute;n lo ser&aacute;n. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formar&aacute;s parte de una comunidad y disfrutar&aacute;s de verdadera camarader&iacute;a con un grupo de colegas muy variado. JW crea oportunidades de capacitaci&oacute;n, desarrollo, reconocimiento y, lo m&aacute;s importante, un lugar donde puedes seguir tu pasi&oacute;n en un ambiente de lujo enfocado en el bienestar hol&iacute;stico. El trato excepcional a los hu&eacute;spedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment&trade;. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div></div>

Front Desk Clerk

Neurodiagnostics

<div><div>We are seeking a motivated and efficient Front Desk Secretary to join our medical practice. 
 
As a Front Desk Medical Secretary, you will be responsible for managing a fast-paced front desk and providing exceptional customer service to our patients. Assisting with medical paperwork and answering questions via patient calls/emails/messages. 
 
Schedule will be Monday to Saturday Clinic Days 
 
Must be able to travel to the following office locations: 
2029 First Ave. Suite 1A. Manhattan, NY 10029 (every week) 
26 Sherman Ave, Suite 1B. New York, NY 10040 (once a month) 
145 East 32nd Street, Suite 1A. Manhattan, NY 10016 (twice a month) 
150 East 58th Street, 32nd Floor Main Building. Manhattan, NY 10155 (twice a month) 
175-43 Hillside Avenue, Suite 1A. Jamaica Estates, NY 11432 (twice a month) 
50 Court Street, Suite 508A. Brooklyn, NY 11201 (twice a month) 
731 Flushing Ave, Suite 1A. Brooklyn NY 11206 (once a month) 
11 Ralph Place, Suite 217. Staten Island, NY 10304 (once a month) 
1383 Veterans Hwy, Suite 40A. Hauppauge, NY 11788 (once a month)</div><div>
393 Old country Rd. Suite 303. Carle Place, NY 11514 (twice a month)</div><div> 

Language:</div><ul><li>
Spanish (Preferred).</li><li>
English Required.</li></ul><div> 

The team member must:</div><ul><li>
Have the ability to multitask and work efficiently in a fast-paced environment.</li><li>
Have proficiency in email and electronic medical record systems.</li><li>
Be flexible in scheduling patients.</li><li>
Have excellent communication and interpersonal skills.</li><li>
Be Professional.</li><li>
Office dress code is formal and professional.</li><li>
Must Help with Daily Office Clean up.</li><li>
Must be able to commute consistently.</li></ul><div> 

Responsibilities/Requirements:</div><ul><li>
Arriving 30 minutes before the clinic opens (830AM).</li><li>
Scanning and sorting mail daily.</li><li>
Greet patients and visitors, check them in and out, and ensure they are directed to the correct healthcare provider.</li><li>
Manage patient records using our electronic medical record system.</li><li>
Manage patient referrals and coordinate care with other healthcare providers.</li><li>
Scheduling future/follow-up appointments based on patient needs.</li><li>
Checking/Correcting insurance information.</li><li>
Working with the back office team for insurance and billing questions.</li><li>
Calling patients who have missed appointments to reschedule.</li><li>
Completing required paperwork for patients using physician reports.</li><li>
Ensure medical records/demographics are complete for patients prior to their visits.</li><li>
Obtain insurance information when missing and help back off team with patient communication.</li><li>
Maintaining a clean and positive work environment.</li></ul><div></div> 
About Neurodiagnostics: 
Please see BrainHealthNYC.com and NeuroInjuryCare.com for more information on us, our office locations, and our mission to help the local community.</div>

Front Desk Secretary - Medical Office

Cochran NY

Job Summary We are seeking an energetic and professional Temp to Perm Front Desk Receptionist to join our dynamic team. This role is the first point of contact for visitors, clients, and staff, providing exceptional customer service and ensuring smooth office operations. The ideal candidate will be highly organized, tech-savvy, bilingual (if applicable), and possess a friendly demeanor that creates a welcoming environment. This position offers the opportunity to transition from temporary to permanent employment for the right candidate who demonstrates reliability, efficiency, and a proactive attitude. Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.</li><li>Manage multi-line phone systems efficiently, directing calls accurately and professionally while maintaining excellent phone etiquette.</li><li>Handle all clerical tasks including data entry, filing, proofreading, and maintaining organized records.</li><li>Support office management by scheduling meetings, and managing conference room bookings.</li><li>Utilize computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace to prepare documents, reports, and correspondence.</li><li>Provide customer support by addressing inquiries promptly and professionally, ensuring high levels of customer satisfaction.</li><li>Perform general administrative duties such as filing, photocopying, scanning documents, and maintaining office supplies inventory.</li><li>Maintain a professional appearance and uphold confidentiality in handling sensitive information.</li><li>Support personal assistant tasks as needed to help streamline daily operations and improve organizational efficiency. Experience</li><li>Previous office experience or clerical experience is highly preferred; familiarity with front desk operations is a plus.</li><li>Bilingual skills are desirable but not necessary to effectively communicate with diverse clients and visitors.</li><li>Experience in customer service or customer support roles that require excellent communication skills and phone etiquette.</li><li>Ability to multitask efficiently while maintaining a positive attitude in a fast-paced environment.</li></ul>Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Temp to Perm Front Desk Reception

Explore 53+ Front desk attendant in New York this July. Find roles across top companies and apply now to boost your career.