front desk attendant

Booknrent

Front Desk Officer Job DescriptionPosition SummaryThe Front Desk Officer (or Front Desk Agent/Receptionist) is the first point of contact for guests and plays a vital role in creating a positive and welcoming experience. This role is responsible for all guest-related services at the front desk, ensuring operational efficiency, and maintaining the highest level of guest satisfaction.Key ResponsibilitiesGuest Services &amp; Experience<ul><li>Greeting and Welcoming: Greet all guests in a warm, friendly, and professional manner upon arrival.</li><li>Check-in and Check-out: Efficiently perform all guest check-ins, check-outs, and room/apartment changes, following all hotel procedures.</li><li>Reservations Management: Manage and confirm reservations (in-person, online, and over the phone), assign apartments, and handle cancellations or modifications.</li><li>Inquiries &amp; Information: Provide accurate and comprehensive information about building facilities, services, room rates, and local attractions/amenities.</li><li>Complaint Resolution: Handle guest complaints, concerns, and requests promptly, professionally, and courteously, ensuring swift and satisfactory resolution.</li><li>Guest Assistance: Arrange or coordinate special services for guests, such as transportation, luggage handling, or wake-up calls, by liaising with other departments (e.g., Concierge, Housekeeping).</li><li>Upselling: Identify opportunities to upsell amenities and services (e.g., apartment upgrades/change, extra mattresses, in-house cleaning).</li></ul>Administrative &amp; Financial Duties<ul><li>Payment Processing: Process payments, handle cash, issue receipts, and maintain an accurate record of all financial transactions.</li><li>Data Entry: Register guests, collect necessary information (contact details, dates of stay), and maintain updated, confidential records in the Property Management System (PMS).</li><li>Department Coordination: Maintain clear and constant communication with Housekeeping, Maintenance, and Management to ensure room/apartment readiness and the fulfillment of guest requests.</li><li>Shift Auditing: Prepare shift reports, balance daily transactions, and reconcile cash/credit card payments.</li><li>Communication: Answer, screen, and direct incoming calls, emails, and internal communications efficiently.</li></ul>Qualifications and SkillsEssential Requirements<ul><li>BBA (Hons) or MBA or Equivalent from a reputable institution a degree or certificate in Hospitality Management is a plus.</li><li>Proven experience in a customer service role, preferably within the hospitality industry.</li><li>Excellent verbal and written communication skills.</li><li>Professional demeanor, polished appearance, and a friendly, positive attitude.</li><li>Strong organizational and multitasking abilities, with keen attention to detail.</li><li>Ability to work flexible shifts, including evenings, weekends, and holidays.</li></ul>Preferred Skills<ul><li>Proficiency with Property Management Systems (PMS) software (e.g., Munshi 10, Opera, Host Away).</li><li>Fluency in a second language is highly advantageous.</li><li>Basic proficiency in Microsoft Office Suite.</li><li>Demonstrated ability to remain calm and professional in high-pressure situations.</li></ul>Reporting StructureThe Front Desk Officer reports directly to the Front Office Manager or Hotel Manager.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Front Desk Officer - Hospitality Industry

The Hidden Spa, Downtown Statesville NC

Hospitality &amp; Front Desk Assistant - Job Opening, Part-Time 12-20 hours per week:We&rsquo;re Hiring a Hospitality &amp; Front Desk Assistant position at THE HIDDEN SPA, a combo Medi-Day Spa in Downtown Statesville.<ul><li>Do you love making people feel welcome?</li><li>Are you a self-starter who can work well both independently and with a team?</li><li>Do you have a strong attention to detail?</li><li>Do you love cleaning, organizing and helping others?</li></ul>If you answered YES to these questions, you could be the perfect fit for this role!Here at THE HIDDEN SPA a Medi-Day Spa, we are looking for a Spa Attendant with good communication skills who is kind, reliable, has a great attention to detail, and loves working with people. This important role helps keep things moving behind the scenes!Among other things, your responsibilities will include: <ul><li>Warmly answering phone calls to book appointments and handle client requests.</li><li>Covering the Front Desk for breaks, and helping during busy times.</li><li>Ensuring clients understand cancellation policy.</li><li>Welcoming new and returning clients with hospitality and care.</li><li>Giving spa tours, studying and understanding our services, spa packages and why we are the best choice for their spa services.</li><li>Checking clients in and out of their services, asking follow-up questions to ensure their satisfaction.</li><li>Rebooking clients before they leave.</li></ul>The position requires: <ul><li>Impeccable written, verbal, and interpersonal communication skills</li><li>Warm and professional appearance and demeanor including being well groomed, fresh and an excellent first impression for clients</li><li>Positive energy</li><li>Problem solver</li><li>Strong attention to detail and follow-through</li><li>Outgoing, go-getter personality</li><li>Ability to bend, stoop, and handle cleaning duties, including laundry</li></ul>The ideal candidate will: <ul><li>Be trustworthy and confident to work closely with our clients</li><li>A self-starter who does not require micromanagement</li><li>Comfortable with learning new client management systems</li><li>Basic understanding of technology</li><li>Reliable, responsible, accountable</li><li>Kind, aware of others, and emotionally intelligent</li><li>Passionate about doing a good job</li><li>Contribute to our team culture</li></ul>We offer quality skin services, massage therapy, and relaxation experiences in an upscale environment by licensed, qualified professionals. Our slogan, &ldquo;Relaxation with Results&rdquo; is the belief that clients can receive both relaxing and results oriented services each time they come in. We offer both relaxation and results to our clients by using quality products, educating our clients on how to care for their body at home, and having a clean, comfortable and peaceful environment for their services.As a team we operate with the following core values: We value honesty and integrity here at The Hidden Spa. That means following all state guidelines including licensing requirements, sanitation practices, client privacy and respect for one another.BENEFITS:Training provided on products and technology used in our practiceCompensation starts at $12/hour during the training period of 90 days.Pay increases after a 90 day probationary period.Discounts on services and products and an occasional free service too.THE HIDDEN SPA observes the following holidays each year, and is closed on these days:<ul><li>New Year&rsquo;s Day</li><li>Independence Day</li><li>Thanksgiving Day</li><li>Christmas Day</li></ul>This is a Part Time position with work days Tuesday- Saturday. Regular days off will be Sunday &amp; Monday.To apply please email with &ldquo;Hospitality&rdquo; the subject line. Please attach your resume to the email.Job Type: Part-timeBase Pay: $12.00 - $13.00 per hourExpected hours: 12 &ndash; 20 per weekBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Hospitality & Front Desk Assistant

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

Hilton

<div>Front Desk Agent
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:<ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs. 
Communicate special requests or VIP guest details to relevant teams. 
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul>
What are we looking for? 
Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

Atlanta Spine Doctors

Job Overview Atlanta Spine Doctors is seeking a bilingual (English/Spanish) Front Desk Associate with a positive attitude and sales mindset. This is a part-time, in-person role where you&rsquo;ll be the first point of contact for our patients and play a key role in supporting our office&rsquo;s growth and patient experience.The ideal candidate will possess excellent customer service skills, strong organizational abilities, and proficiency with office management tools. This role involves managing front desk operations, handling multi-line phone systems, and providing administrative support to ensure smooth daily operations. Bilingual skills and experience with medical or insurance reception are a plus. The Front Desk Agent will play a vital role in creating a welcoming environment and supporting the overall efficiency of our office.Responsibilities<ul><li>Greet visitors and clients in a friendly and professional manner</li><li>Manage multi-line phone systems, screen calls, and direct inquiries appropriately</li><li>Schedule appointments and manage calendar appointments.</li><li>Make follow-up calls and patient reminders</li><li>Perform data entry, filing, and maintain accurate records or other office management software</li><li>Handle incoming and outgoing correspondence, including emails and mail</li><li>Assist with administrative tasks such as proofreading documents, managing office supplies, and organizing files</li><li>Support customer service efforts by addressing inquiries promptly and courteously</li><li>Maintain a clean and organized front desk area to promote a professional environment</li><li>Support bookkeeping tasks such as basic invoicing or billing as needed</li><li>Manage office tasks efficiently through excellent time management and organizational skills</li><li>Recommend care plans and packages (training provided)</li></ul>Requirements<ul><li>Proven experience in office management, clerical work, or administrative support</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace</li><li>Experience with data entry, filing, proofreading, and calendar management</li><li>Excellent phone etiquette with experience handling multi-line phone systems</li><li>Ability to operate office equipment such as printers, scanners, and fax machines</li><li>Bilingual abilities are preferred</li><li>Previous experience in medical or dental receptionist roles is advantageous</li><li>Strong organizational skills with the ability to prioritize tasks effectively</li><li>Excellent customer service skills with a professional demeanor</li><li>Ability to work independently with minimal supervision while maintaining attention to detail</li></ul>This position offers an engaging work environment where professionalism and efficiency are valued. Candidates who demonstrate strong organizational skills, technical proficiency, and exceptional customer service will thrive in this role.Job Type: Part-timePay: From $15.00 per hourExpected hours: 25 per weekWork Location: In person

Front Desk Associate (Bilingual - English/ Spanish)

IHG Hotels & Resorts

Job Title
Front Desk Agent Luxury Hospitality Dubai, UAE
Job Description
Front Desk Agent Luxury Hospitality Dubai, UAE Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Front Desk / Guest Services Salary: 3500 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest s stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment. What You ll Do * Greet guests with a friendly and professional demeanor upon arrival * Handle check-in and check-out processes efficiently in accordance with IHG standards * Respond promptly to guest inquiries about hotel services, facilities, and local attractions * Process reservations, room assignments, and billing accurately using hotel systems * Coordinate with other departments to ensure smooth guest service delivery * Resolve guest concerns and complaints professionally, escalating when needed * Maintain up-to-date knowledge of room availability, rates, promotions, and special offers * Promote hotel services and upsell room categories to maximize revenue * Follow all hotel policies, procedures, and safety regulations Ideal Profile * Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel * Strong communication and interpersonal skills with fluency in English; additional languages are an advantage * Proficiency in Microsoft Office and hotel management systems such as Opera * Excellent organizational and teamwork abilities * Positive, proactive attitude with a passion for customer service Why Join Us InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network. About the Company IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
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Front Desk Agent Luxury Hospitality Dubai, UAE

Job Title Front Desk Agent - Guest Services - Dubai Job Description Front Desk Agent - Guest Services - Dubai Position Overview Join the hospitality team at Sofitel Dubai as a Front Desk Agent, where you will be the face of our luxury service and the first point of contact for our guests. This guest-facing role is key to delivering an exceptional check-in and check-out experience while ensuring every visitor enjoys a seamless and personalized stay. Located in the heart of Dubai, this opportunity is ideal for individuals passionate about guest service, hotel operations, and front office administration. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out procedures * Manage room allocations, guest folios, payment processes, and hotel system records (Fidelio/PMS) * Coordinate with Housekeeping and other departments to fulfill guest room requests and VIP preferences * Handle inquiries, special requests, and complaints with a focus on guest satisfaction and service recovery * Monitor room availability and communicate updates to relevant teams * Promote hotel offerings, loyalty programs, and upsell opportunities during guest interactions * Ensure compliance with all CID, immigration, and financial procedures * Maintain daily logs, follow checklists, and attend line-up briefings with the front office team Candidate Requirements * 1-2 years experience in a guest-facing front office role, preferably in a luxury hotel environment * Working knowledge of hotel management systems (e.g., Fidelio, Opera) * Excellent communication skills and a guest-centric mindset * Proficiency in English; knowledge of additional languages is a plus * Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment * Team player with a positive attitude and high professional standards * Flexibility to work shifts, including nights, weekends, and holidays Life at Sofitel * Experience Accor s Heartist culture, where hospitality is a work of heart * Join a multicultural team with global opportunities for growth and development * Access hundreds of training programs and internal transfer pathways across Accor s 45+ brands * Enjoy employee benefits, career advancement support, and a respectful, inclusive work environment About the Company Sofitel is a prestigious brand under the Accor Group, known for blending French luxury with local culture. Located in Dubai, this Sofitel property exemplifies elegance, comfort, and innovation, offering team members the opportunity to grow within one of the world s leading hospitality groups. As part of the Accor family, employees benefit from international career mobility, continuous learning, and a supportive, diverse culture. Post Details

Front Desk Agent - Guest Services - Dubai

Search 5513+ Front desk attendant jobs near you this November. New roles added regularly across leading industries. Apply today.