front desk auditor

Hyatt

<div>
 <strong>
  Description
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 We are hiring a PT Front Desk Host &amp; PT Night Auditor!
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 We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift, your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
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 Role Responsibilities:
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 As a Front Desk Host / Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:
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 Processing credit card transactions and other (restaurant, events, lounge) for the day
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 Handling phone system, transferring calls, reservations, etcc
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 Verify, balance and review hotel room availability
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 Perform Check-in and Check-out procedures
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 Administer guest payment policies and look for errors from the day shifts
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 Prepare folios for the morning departing guests
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 Maintain overall lobby appearance and assist with AM breakfast set up if needed
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 Be versed in all hotel emergency procedures
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 Here are some reasons our associates like working for us:
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  Benefits
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 We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
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 Why Concord?
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 Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
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 You take pride in your work, the hotel, and your employer to make sure we exceed our guests&rsquo; expectations. If this is you, we want you to contact us... Now!
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 If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
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  Qualifications
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 Hotel Experience
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  Behaviors
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   Loyal: Shows firm and constant support to a cause (Preferred)
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   Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
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   Thought Provoking: Capable of making others think deeply on a subject (Required)
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   Leader: Inspires teammates to follow them (Required)
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   Team Player: Works well as a member of a group (Required)
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   Enthusiastic: Shows intense and eager enjoyment and interest (Required)
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   Functional Expert: Considered a thought leader on a subject (Required)
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   Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
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   Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
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  Motivations
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   Preferred Goal Completion: Inspired to perform well by the completion of tasks
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   Preferred Self-Starter: Inspired to perform without outside help
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   Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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   Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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  Experience
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   Preferred Hotel Experience
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 Equal Opportunity Employer
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 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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Front Desk / Night Auditor

Hilton

<div><div><b>JOB OVERVIEW</b></div><div>
The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours.</div><div></div><div><b><br>
WHAT WE OFFER</b></div><ul><li>
Pay rate: $26.00 per hour</li><li>
Medical, dental, vision insurance</li><li>
401(k) with company matching</li><li>
Exclusive worldwide Hilton employee travel discount program</li><li>
... and more</li></ul><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Perform nightly financial reconciliations and audits of hotel transactions.</li><li>
Process guest folios, ensuring accuracy of all charges, payments, and account balances.</li><li>
Verify and balance daily cash, credit card, and other payment transactions.</li><li>
Prepare daily revenue reports and financial summaries for management.</li><li>
Handle guest check-ins, check-outs, and room assignments during overnight hours.</li><li>
Respond to guest inquiries and resolve issues in a professional and efficient manner.</li><li>
Manage incoming phone calls and facilitate clear guest communication.</li><li>
Monitor and maintain security of the front desk and lobby areas.</li><li>
Post room charges and accurately process guest billing.</li><li>
Update and maintain the guest reservation system as needed.</li><li>
Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys).</li><li>
Respond promptly to guest emergencies, requests, and unusual situations.</li><li>
Maintain a clean, organized, and welcoming front desk environment.</li><li>
Begin AM Checklist tasks prior to the arrival of the morning shift.</li><li>
Print required reports to complete the daily flash using Agilysys and OnQ systems.</li><li>
Performs other duties as required.</li></ul><div></div><div><b><br>
QUALIFICATIONS AND REQUIREMENTS</b></div><div></div><div><b><br>
Education &amp; Experience</b></div><ul><li>
High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus</li><li>
Prior experience in front desk operations, customer service, or night audit roles preferred</li><li>
Familiarity with basic accounting principles and hotel front office procedures</li></ul><div></div><div><b><br>
Required Skills/Abilities</b></div><ul><li>
Strong attention to detail with excellent organizational and time management skills</li><li>
Ability to work independently and handle responsibilities with minimal supervision</li><li>
Excellent verbal and written communication skills</li><li>
Strong problem-solving skills and a calm, professional demeanor under pressure</li><li>
Comfortable working overnight shifts, including weekends and holidays</li><li>
Capable of standing for extended periods and occasionally lifting up to 30 pounds</li></ul><div></div><div><b><br>
Schedule</b></div><div>
The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</div><div></div><div><b><br>
Physical, Mental and Environmental &amp; Technical Demands</b></div><div>
Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.</div><div></div><div><b><br>
Grooming</b></div><div>
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.</div><div></div><div><b><br>
STANDARD SPECIFICATIONS</b></div><div></div><div><br>
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</div><div></div><div><br>
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</div><div></div><div><br>
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div><div></div><p><br>
Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.</p></div><p></p>

Front Desk Night Auditor

Residence Inn by Marriott

<div>Description:
<p>
The Night Auditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The Night Auditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day.</p><ul><li>
Perform nightly balancing of guest folios, room charges, and hotel revenue.</li><li>
Reconcile daily financial transactions, credit card postings, and cash handling.</li><li>
Generate and distribute daily audit reports for management review.</li><li>
Complete accurate check-in and check-out procedures for overnight arrivals and departures.</li><li>
Respond promptly to guest requests, complaints, and emergencies during overnight hours.</li><li>
Monitor hotel security, perform property walks, and ensure guest safety.</li><li>
Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.</li><li>
Maintain lobby and front desk area cleanliness and organization.</li><li>
Follow security procedures, monitor guest access, and report any suspicious activity.</li><li>
Assist with reservations, cancellations, and modifications.</li><li>
Promote hotel services and amenities to enhance guest satisfaction.</li><li>
Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.
</li></ul>Requirements:
<p><b>
Requirements:</b></p><ul><li>
High school diploma or equivalent; hospitality or customer service training preferred.</li><li>
Previous experience in a front desk, reception, or customer service role desirable.</li><li>
Strong communication, problem-solving, and interpersonal skills.
</li><li>Proficiency with computers and reservation/property management systems (PMS experience a plus).</li><li>
Ability to remain calm and professional under pressure.</li><li>
Flexible schedule availability including weekends, and holidays. Overnights required.</li><li>
Some locations may require a Drivers&rsquo; License and insurability to operate company vehicles
</li><li>Bilingual skills are a plus.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand for extended periods (up to 8 hours).</li><li>
Frequent use of hands and arms for typing, phone handling, and guest interactions.</li><li>
Occasionally lift or carry items up to 25 pounds (luggage or supplies).</li><li>
Ability to bend, stoop, and reach as required.</li><li>
Clear verbal communication and professional appearance at all times.</li></ul></div>

Night Auditor

Peachtree Group

<div><p>The <b>Night Auditor</b> is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.</p>
<ul>
<li>Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.</li>
<li>Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.</li>
<li>Check the front desk log for problems, special requests, etc.</li>
<li>Greets, registers, and assigns rooms to guests.</li>
<li>Process guest registrations, including collecting payment.</li>
<li>Maintain room status inventory.</li>
<li>Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.</li>
<li>Communicates all information to the following shift to ensure a smooth transition.</li>
<li>Works closely with all hotel departments to ensure the highest quality of customer service.</li>
<li>Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.</li>
<li>Responsible for completing all required shift paperwork, and night audit reports daily.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
<p><b>Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</b></p></div>

Extended Stay America Glen Allen/Short Pump Aimbridge Hospitality

<p><b>Job Summary</b><br/>Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. In this energetic role, you will ensure the smooth and secure operation of the front desk while providing exceptional guest experiences. Your keen attention to detail, hospitality expertise, and multilingual communication skills will help create a welcoming environment for all guests. As a Night Auditor, you&rsquo;ll be responsible for managing guest check-ins and check-outs, handling financial transactions, and maintaining accurate records&mdash;all while delivering top-tier customer service in a lively, fast-paced setting. (Hotel Key Pms experience prefered)! shift is 10p-6am flexible days.</p><p><b>Responsibilities</b></p><ul><li>Greet guests warmly upon arrival and assist with late check-ins, ensuring a positive first impression.</li><li>Manage the front desk operations during overnight shifts, including handling multi-line phone systems with professionalism and courtesy.</li><li>Conduct nightly audits of financial transactions, reservations, and billing to ensure accuracy and completeness.</li><li>Respond promptly to guest inquiries, requests, and concerns with a friendly and solution-oriented approach.</li><li>Maintain security by monitoring CCTV surveillance, conducting safety checks around the property, and controlling access to restricted areas.</li><li>Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts.</li><li>Support guest relations by providing information about hotel amenities, local attractions, and services in multiple languages if applicable.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in hospitality management or hotel front desk operations is highly preferred.</li><li>Strong customer service skills with a proven ability to handle guest interactions professionally and efficiently.</li><li>Bilingual or multilingual abilities are a plus to effectively communicate with diverse guests.</li><li>Familiarity with hotel management software systems and multi-line phone systems enhances your efficiency in this role.</li><li>Knowledge of hotel procedures related to night audits, guest services, and security protocols is advantageous.</li><li>Experience working in resort or hospitality environments that emphasize guest relations and hospitality excellence is desirable. Join us as a Night Auditor and become an essential part of our vibrant hospitality team! Your energetic approach will help us deliver memorable experiences while maintaining operational excellence throughout the night shift.</li></ul><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Ignite Hotels

<div><p><b>Night Auditor</b></p><p>
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.</p><p><b>
About the Role</b></p><p>
The Night Auditor provides guest service during overnight hours while completing daily audit and reporting functions. This role supports smooth overnight operations and guest safety.</p><p><b>
Essential Functions</b></p><ul><li><p>
Greet and assist guests during overnight check-in and check-out.</p></li><li><p>
Complete nightly audit procedures and balance daily financial transactions.</p></li><li><p>
Prepare and distribute daily reports for management.</p></li><li><p>
Handle guest requests and resolve concerns professionally during overnight hours.</p></li><li><p>
Ensure compliance with cash handling, credit card processing, and audit procedures.</p></li><li><p>
Maintain brand, product, and service standards at the front desk and lobby.</p></li><li><p>
Monitor the property overnight to support guest safety and security.</p></li><li><p>
Coordinate with housekeeping and maintenance for early morning needs or urgent issues.</p></li><li><p>
Answer phones, manage emails, and respond to guest inquiries.</p></li><li><p>
Maintain cleanliness and organization of the front desk and lobby area.</p></li><li><p>
Perform other duties as assigned.</p></li></ul><p>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.</p><p><b>
Qualifications</b></p><p><b>
Experience</b></p><ul><li><p>
Customer service or hospitality experience preferred; night audit or hotel front desk experience a plus.</p></li><li><p>
Basic accounting, cash handling, or audit experience preferred.</p></li></ul><p><b>
Education</b></p><ul><li><p>
High school diploma or GED required.</p></li></ul><p><b>
Skills &amp; Abilities</b></p><ul><li><p>
Comfortable working independently overnight.</p></li><li><p>
Strong attention to detail and accuracy with financial tasks.</p></li><li><p>
Calm, professional approach to guest concerns and problem-solving.</p></li><li><p>
Basic computer skills; PMS experience (Opera, Hotel Key, Choice Advantage, etc.) a plus.</p></li><li><p>
Reliable, punctual, and dependable.</p></li></ul><p><b>
Availability</b></p><ul><li><p>
Ability to work overnight shifts, weekends, and holidays based on operational needs.</p></li></ul><p><b>
Physical Requirements</b></p><ul><li><p>
Ability to stand for extended periods, walk the property, and lift up to 50 pounds as needed.</p></li></ul><p><b>
Work Environment</b></p><p>
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.</p><p><b>
Reports To: </b>Front Office Manager and/or other designated Company leadership</p><p><b>
Employment &amp; Equal Opportunity</b></p><p>
Employment is governed by applicable state and federal law.</p><p>
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.</p><p>
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.</p><p>
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</p></div>

Best Western InnSuites Tucson Foothills

<p><b>Job Overview</b><br/>Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, maintain hotel security, and uphold the highest standards of hospitality management. As a Night Auditor, you will oversee front desk operations, handle guest inquiries, and perform financial reconciliations&mdash;all while creating a welcoming environment that encourages guest loyalty and satisfaction. Your proactive approach and attention to detail will help us deliver exceptional service around the clock.</p><p><b>Duties</b></p><ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures, ensuring a smooth experience.</li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently.</li><li>Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling daily revenue reports.</li><li>Respond promptly to guest requests, complaints, or concerns with a positive attitude, demonstrating excellent customer service skills.</li><li>Maintain security by monitoring CCTV surveillance, conducting routine property inspections, and controlling access to the hotel premises during overnight hours.</li><li>Prepare detailed shift reports, incident logs, and financial documentation to ensure seamless communication with daytime staff.</li><li>Support guest relations by providing local information, hotel amenities details, and addressing special requests with enthusiasm.</li></ul><p><b>Qualifications</b></p><ul><li>Experience in hospitality management or hotel management roles, preferably with prior front desk or night audit experience.</li><li>Strong customer service skills combined with excellent phone etiquette and the ability to handle multi-line phone systems confidently.</li><li>Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.</li><li>Knowledge of hotel operations, guest services standards, and security protocols is essential for success in this role.</li><li>Exceptional attention to detail for financial reconciliation tasks and maintaining accurate records.</li><li>Ability to work independently during night shifts while managing multiple responsibilities efficiently.</li><li>Hospitality industry certifications or training are a plus but not mandatory. Embark on a rewarding journey where your energy fuels memorable guest experiences! We&rsquo;re dedicated to fostering a vibrant work environment that values your skills in hospitality management and guest relations&mdash;making every night shift an opportunity for excellence.</li></ul><p>Pay: $16.50 - $17.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

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