front desk auditor

Quality Inn and Suites

Job Overview We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during night hours, providing exceptional customer service while managing front desk responsibilities. This position requires a blend of hospitality management skills, attention to detail, and the ability to handle guest relations effectively.Duties<ul><li>Perform night audit functions, including balancing accounts and preparing financial reports for the day.</li><li>Provide excellent customer service by addressing guest inquiries and resolving issues promptly.</li><li>Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.</li><li>Handle multi-line phone systems and respond to calls with professionalism and courtesy.</li><li>Assist guests with their needs, ensuring a pleasant stay and fostering positive guest relations.</li><li>Maintain security protocols during night shifts to ensure guest safety and property security.</li><li>Collaborate with other hotel departments to ensure seamless service delivery.</li></ul>Qualifications<ul><li>Previous experience in hotel management or hospitality is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Familiarity with night audit procedures and hotel operations is advantageous.</li><li>Bilingual or multilingual abilities are a plus for effective communication with diverse guests.</li><li>Proficiency in using multi-line phone systems and front desk software.</li><li>Excellent phone etiquette and interpersonal skills to enhance guest experiences.</li><li>Ability to work independently during night shifts while managing multiple tasks efficiently.</li><li>A background in resort or hospitality environments is beneficial. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during nighttime hours.</li></ul>Job Type: Part-timePay: $13.00 - $14.00 per hourWork Location: In person

Night Auditor

Peachtree Group

<div>The Night Auditor is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.
<ul>
<li>Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.</li>
<li>Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.</li>
<li>Check the front desk log for problems, special requests, etc.</li>
<li>Greets, registers, and assigns rooms to guests.</li>
<li>Process guest registrations, including collecting payment.</li>
<li>Maintain room status inventory.</li>
<li>Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.</li>
<li>Communicates all information to the following shift to ensure a smooth transition.</li>
<li>Works closely with all hotel departments to ensure the highest quality of customer service.</li>
<li>Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.</li>
<li>Responsible for completing all required shift paperwork, and night audit reports daily.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</div>

Best Western InnSuites Tucson Foothills

Job Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, maintain hotel security, and uphold the highest standards of hospitality management. As a Night Auditor, you will oversee front desk operations, handle guest inquiries, and perform financial reconciliations&mdash;all while creating a welcoming environment that encourages guest loyalty and satisfaction. Your proactive approach and attention to detail will help us deliver exceptional service around the clock.Duties<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures, ensuring a smooth experience.</li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently.</li><li>Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling daily revenue reports.</li><li>Respond promptly to guest requests, complaints, or concerns with a positive attitude, demonstrating excellent customer service skills.</li><li>Maintain security by monitoring CCTV surveillance, conducting routine property inspections, and controlling access to the hotel premises during overnight hours.</li><li>Prepare detailed shift reports, incident logs, and financial documentation to ensure seamless communication with daytime staff.</li><li>Support guest relations by providing local information, hotel amenities details, and addressing special requests with enthusiasm.</li></ul>Qualifications<ul><li>Experience in hospitality management or hotel management roles, preferably with prior front desk or night audit experience.</li><li>Strong customer service skills combined with excellent phone etiquette and the ability to handle multi-line phone systems confidently.</li><li>Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.</li><li>Knowledge of hotel operations, guest services standards, and security protocols is essential for success in this role.</li><li>Exceptional attention to detail for financial reconciliation tasks and maintaining accurate records.</li><li>Ability to work independently during night shifts while managing multiple responsibilities efficiently.</li><li>Hospitality industry certifications or training are a plus but not mandatory. Embark on a rewarding journey where your energy fuels memorable guest experiences! We&rsquo;re dedicated to fostering a vibrant work environment that values your skills in hospitality management and guest relations&mdash;making every night shift an opportunity for excellence.</li></ul>Pay: $16.50 - $17.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Resolute Road Hospitality

<div>Description:

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career
Summary
At Resolute Road Hospitality, we&rsquo;re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.
Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Your Role
As Night Auditor, you&rsquo;ll be the overnight anchor of the hotel, ensuring smooth operations, accurate financial reconciliation, and exceptional guest service. You&rsquo;ll manage front desk responsibilities, support overnight guest needs, and prepare the property for the next day. This role is ideal for someone who values Integrity, thrives in a quiet, focused environment, and brings Grit and Social Intelligence to every guest interaction.
What You&rsquo;ll Do<ul><li>
Greet and welcome guests with warmth and professionalism</li><li>
Reconcile and close out daily front desk transactions and reports</li><li>
Run night audit processes and prepare next day reports for key departments</li><li>
Monitor overnight operations and respond to guest needs and concerns</li><li>
Begin breakfast prep and ensure lobby and front desk areas are clean and guest ready</li><li>
Promote brand loyalty programs and recognize members</li><li>
Process retail and pantry transactions</li><li>
Maintain market inventory and restock as needed</li><li>
Communicate maintenance or housekeeping issues to appropriate teams</li><li>
Uphold Resolute Road Hospitality&rsquo;s service and cleanliness standards</li><li>
Follow all company policies and procedures</li><li>
Other duties as assigned by supervisor or management</li></ul>
Knowledge, Skills &amp; Abilities<ul><li><ul><li>Strong understanding of front desk operations and guest service</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and multitask in a fast-paced environment</li><li>Proficiency in Microsoft Office; experience with hotel systems preferred</li><li>High attention to detail and accuracy in financial reconciliation</li><li>Ability to remain calm and professional in high pressure or emergency situations</li><li>Comfortable interacting with guests from diverse backgrounds</li><li>Knowledge of emergency procedures and safety protocols</li></ul></li></ul>
Education &amp; Experience<ul><li>
High school diploma or GED required</li><li>
Previous hospitality or night audit experience preferred</li></ul>
Licenses &amp; Certifications<ul><li>
TIPS or state equivalent alcohol awareness training</li></ul>
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality&rsquo;s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
Requirements:

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Hampton Inn

Our team is looking to add a motivated Part Time Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.Job Requirements:<ul><li>Check-in/Check-out hotel guests</li><li>Process all payments according to established hotel requirements</li><li>Provide information and assistance to all guests and vendors</li><li>Prepares all necessary reports during each shift for the management team</li></ul>Job Qualifications:<ul><li>Highly motivated team player with strong initiative and desire for achievement</li><li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li><li>Ability to identify and correct potential security problems (locking doors after hours, etc)</li><li>Ability to work alone and work well in stressful situations</li><li>Readily available and approachable for all guests while providing excellent guest service</li></ul>Pay: $17.00 - $18.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Best Western Premier Hotel

Best Western Premier is looking for a part time Night Auditor for our location in Ankeny.This is an excellent opportunity for someone wanting a part time position to supplement their full time job. This position is during the overnight hours - giving you your days open to manage time with your family and friends!If you want to maximize your hours in a part time weekend job without sacrificing fun and games with family and friends - this is it!There is always something to do in the hotel industry for those wanting to experience and learn new things!SOME DUTIES AND RESPONSIBILITIES:<ul><li>Register late night guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Should be familiar with computers, microsoft word and excel experience are helpful but not required.</li><li>Knows room locations, types of rooms available, and room rates.</li><li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li><li>Process guest check-outs.</li><li>Performing cashier related functions like posting charges to guest accounts and folios.</li><li>Uses proper telephone etiquette.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li><li>Maintains the cleanliness and neatness of the front desk area.</li><li>Performs cleaning in all public spaces.</li></ul>Job Type: Part-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul>Schedule:<ul><li>8 hour shift</li><li>Night shift</li><li>Weekends as needed</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Hotel: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Work Location: In person

Night Auditor (Part-Time)

Maya Hospitality Group Inc

<div>Candlewood Suites Columbia-Ft. Jackson | 921 Atlas Rd, Columbia, SC 29209
Join Maya Hotels and Take the Next Step in Your Career!
Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels, we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at www.mayahotels.com.
What We Offer:<ul><li>
Medical, Dental and Vision Insurance.</li><li>
100% Employer Paid Life Insurance.</li><li>
Voluntary Life and AD&amp;D, STD, Accident and Critical Illness Insurance.</li><li>
Retirement Savings: 401K with Employer Contribution.</li><li>
Employee Perks: Employee Referral Program, hotel discounts, and more!</li><li>
Work-Life Balance: Paid Time Off (PTO).</li><li>
Competitive salary and performance-based bonuses.</li><li>
Career growth opportunities within the Maya Hotels family.</li><li>
A supportive and friendly work environment.</li><li>
The chance to work with ten well-respected hotel brands.</li></ul> 
Job Description:
Essential Duties and Responsibilities:
Front Desk Operations:<ul><li>
Perform guest check-in and check-out processes efficiently and accurately.</li><li>
Provide excellent customer service, addressing guest inquiries, requests, and concerns.</li><li>
Manage reservations and ensure all guest information is accurate in the system.</li><li>
Assist with guest needs, including wake-up calls, room changes, and additional amenities.</li><li>
Handle guest issues professionally and work to resolve them promptly.</li></ul>
Night Audit Functions:<ul><li>
Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges.</li><li>
Reconcile daily revenue, verify postings, and resolve discrepancies.</li><li>
Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management.</li><li>
Close the day's financial activities and generate the Daily Flash Report.</li><li>
Ensure compliance with hotel policies and procedures across all operating departments.</li></ul>
Accounting and Financial Controls:<ul><li>
Maintain financial records, including guest ledgers, accounts receivable, and accounts payable.</li><li>
Process and review invoices for accuracy before forwarding them to accounting.</li><li>
Assist with month-end financial reporting and statements.</li><li>
Monitor and control cash handling procedures, ensuring secure storage of funds.</li><li>
Follow all hotel accounting and financial policies, procedures, and controls.</li></ul>
Night Safety and Security:<ul><li>
Maintain a secure environment for guests and employees throughout the night.</li><li>
Monitor hotel access and ensure the safety of property and guests.</li><li>
Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols.</li></ul>
Responsible Business Practices:<ul><li>
Adhere to Maya Hotels' policies, procedures, and Code of Ethics.</li><li>
Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy&mdash;a smile is considered part of the uniform.</li><li>
Promote a safe working environment, practice proper cash handling, and comply with safety regulations.</li><li>
Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption.</li></ul>
Education, Skills and Abilities:<ul><li>
Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred.</li><li>
Experience: Previous experience in front office operations or night audit roles is desirable.</li><li>
Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively.</li><li>
Problem-Solving &amp; Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.</li><li>
Attention to Detail &amp; Multitasking: Ability to work accurately and efficiently in a fast-paced environment.</li><li>
Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles.</li><li>
Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.</li><li>
Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.</li></ul>
Physical Requirements:<ul><li>
Ability to stand for extended periods of time.</li><li>
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.</li><li>
Ability lifting items up to 25lbs as needed.</li></ul> 
Ready to Join the Team?
Apply today, we look forward to welcoming you to the Maya Hotels Family! 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.</div>

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