front desk lead

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157911
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Desk Manager, PRE OPENING

Rotana Hotel Management ...

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as
<ul>
<li>Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure</li>
<li>Maintain effective communication with all related departments to ensure smooth service delivery</li>
<li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li>
<li>Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services</li>
<li>Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner</li>
<li>Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries</li>
<li>Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy</li>
<li>Ensure all guest registrations are completed and correspond with Opera PMS guest information</li>
</ul>
Skills
Education, Qualifications &amp; Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge &amp; Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies
<ul>
<li>Understanding Hotel Operations</li>
<li>Effective Communication</li>
<li>Planning for Business</li>
<li>Supervising People</li>
<li>Understanding Differences</li>
<li>Supervising Operations</li>
<li>Teamwork</li>
<li>Adaptability</li>
<li>Customer Focus</li>
<li>Drive for Results</li>
</ul>

Team Leader - Front Desk

Floyd's 99 Barbershop

<div><div><div><div><div><div><div><div><div><div><div>Are you an outgoing, customer-focused, music loving multi-tasker? If so, we would love to have you rocking our front desk!<div></div><div> 
Floyd's 99, a well-established, rapidly growing music inspired barbershop for everyone, is seeking a highly motivated and organized individual to join our team as a part or full time Client Services Coordinator at our St. Pete EDGE District location.</div><div></div><div> 
As a Client Services Coordinator, you will be responsible for providing exceptional customer service, coordinating appointments, and ensuring a smooth and enjoyable experience for our clients.</div><div></div><div> 
What&rsquo;s in it for you?</div> 
<div></div><ul><li>
Hourly pay up to $15/hour</li><li>
Health benefits for full-time employees (Coming soon!)</li><li>
Ongoing opportunity for growth</li><li>
Fun and relaxed environment where individuality is embraced</li><li>
Discounts on services and products</li><li>
National reach should you ever want or need to relocate</li></ul><div></div><div> 
Responsibilities:</div><div></div><ul><li> 
Coordinate all client communications - Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff. Call clients to inform them if their stylist/barber is running behind on appointment or reservation times. Feel empowered to say yes to accommodate all client demands.</li><li>
Identify and effectively communicate with clients as well as coworkers</li><li>
Identify opportunities for upselling retail &amp; additional services</li><li>
Effectively communicate with the Leadership team</li><li>
Effectively communicate service pricing and price quotes to clients</li><li>
Participate in company initiatives and ongoing promotions</li><li>
Provide a high level of client service for clients &amp; team members.</li><li>
Greet customers in a friendly and welcoming way when they call to make a reservation, place their name on the waiting list, or check-in for an appointment.</li><li>
Gather client information, including first and last name, phone number and email address, and type of service desired.</li><li>
Accurately quote and manage client expectations of wait times</li><li>
Communicate any unexpected changes that may impact the client's experience and suggest a solution.</li><li>
Provide a friendly shop environment for clients waiting for their service.</li><li>
Educate clients on the flow of the shop - the steps necessary to get into the chair, upsell/recommend any additional services and products to clients.</li><li>
Follow up with the client's expectations of their experience.</li><li>
Accountable for processing transactions correctly in the POS system. Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process.</li><li>
Maintain the organization of the front desk. Keep clutter out of sight and front desk items organized.</li><li>
Perform cleaning duties throughout shift to ensure company brand standards. Responsibilities include: sweeping the shop floor, and for the stylists and barbers between clients, washing windows, dusting, mopping, cleaning the bathroom and break room, and keeping the client waiting area clean and organized.</li><li>
Ensure shop equipment and supplies are stocked and organized.</li><li>
Assist with Retail management: Stocking and organizing retail shelves and products.</li></ul><div></div><div> 
Qualifications:</div> 
<div></div><ul><li>
Previous experience in a customer service role, preferably in the salon or hospitality industry.</li><li>
Evening and weekend availability.</li><li>
Excellent phone and in-person communication and interpersonal skills to interact with clients and team members.</li><li>
Strong organizational skills with the ability to multitask and prioritize effectively.</li><li>
Proficient in using scheduling software, POS systems, and other relevant salon tools.</li><li>
Passionate about delivering outstanding customer service and creating a positive atmosphere.</li><li>
Flexible availability, including evenings and weekends, as per the demands of the salon.</li><li>
Good hygiene and industry appropriate attire.</li></ul><div></div><div> 
If you are a customer-focused, detail-oriented individual who thrives in a fast-paced salon environment, we want to hear from you! Join our team at Floyd's 99 of Tampa Bay and be part of an exciting journey in the beauty and grooming industry. Apply today!</div></div></div></div></div></div></div></div></div></div></div></div>

Front Desk Coordinator-St. Pete EDGE District

Face Foundrie

<div>Help create, cultivate, and promote a positive, upbeat facial bar! Asking that only motivated, positive, and hard-working people apply.
The Lead Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest who comes through the door, as well as supporting the team under the guidance of the Salon Manager. They are responsible for maintaining a positive environment and exceeding standards in guest services, phone etiquette, and product and service recommendations.
This role also requires travel between locations to support our Front Bar team.
Responsibilities:<ul><li>
Demonstrate high standards of customer service and maintain FACE FOUNDRI&Eacute; standards.</li><li>
Meet or exceed sales goals set by the Salon Manager.</li><li>
Explain, sell, and recommend FACE FOUNDRI&Eacute; products.</li><li>
Work with the Salon Manager to notify when supplies are low.</li><li>
Be proficient in the POS system and stay updated on ongoing in-store promotions.</li><li>
Ensure store standards are adhered to at all times.</li><li>
Accurately follow all company timekeeping procedures.</li><li>
Attend mandatory training sessions and team meetings.</li><li>
Follow all safety, sanitation, and hygiene procedures before, during, and after services to ensure board compliance at all times.</li><li>
Maintain a clean, organized, and fully stocked store at all times.</li></ul>
Experience:<ul><li>
Guest Service Experience: 1 year (required)</li><li>
Sales and Marketing Experience</li><li>
Salon Experience (preferred)</li><li>
Current Esthetic Students (preferred)</li></ul>
Job Type: Full Time 
Education: High School or equivalent
Pay: $17-20/hr plus eligible for 15% net product commissions plus membership and package sale bonuses of $5-$40 per sale.</div>

Lead Front Bar Receptionist

AARK DEVELOPERS LLC

<div>
 
 
 Company:
 
 Aark Developers
 
 
 
 Location:
 
 Dubai, United Arab Emirates
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 We are seeking a dynamic and organized Sales Admin &amp; Front Desk Executive to join our team at Aark Developers. This dual role involves supporting the sales team, managing broker registrations, and handling front desk responsibilities to ensure smooth operations and an exceptional experience for visitors and clients.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Support the sales team with administrative tasks, lead follow-ups, and documentation.
 </li>
 <li>
 Assist in broker registration processes and maintain accurate records of broker details.
 </li>
 <li>
 Greet and assist visitors, clients, and partners at the front desk with professionalism.
 </li>
 <li>
 Manage incoming calls, emails, and inquiries related to sales and property bookings.
 </li>
 <li>
 Schedule appointments, meetings, and property viewings for the sales team.
 </li>
 <li>
 Coordinate with brokers, clients, and internal teams to facilitate sales processes.
 </li>
 <li>
 Maintain cleanliness and organization of the front desk area.
 </li>
 <li>
 Handle administrative duties such as data entry, filing, and report generation.
 </li>
 <li>
 Ensure compliance with Dubai&rsquo;s real estate regulations and company policies.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in sales support, admin, or front desk roles, preferably in real estate or property development in Dubai.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Proficiency in MS Office and CRM/ERP software.
 </li>
 <li>
 Knowledge of Dubai real estate market and broker registration process is a plus.
 </li>
 <li>
 Dubai residency or visa holder preferred.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunity to be a part of Dubai&rsquo;s leading real estate development company.
 </li>
 <li>
 Professional growth and career advancement.
 </li>
 <li>
 Vibrant, multicultural working environment.
 </li>
 </ul>
 
 If you are proactive, organized, and passionate about real estate, we would love to hear from you!
 
 
 
 
 
 
 Apply Now!
 
 
</div>

Sales Admin & Front Desk Executive (Real Estate Developer)

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

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