front desk lead

FirstService Residential

<div>Description
Location: West Palm Beach, FL 33407
Pay: $22/hr
Schedule: Monday to Friday 7am - 3:30pm 
Job Overview: 
 
Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. 
 
 
Your Responsibilities: 
<ul><li>Oversees and schedules all Front Desk staff for building.
</li><li>Maintains schedules and timesheets/cards for payroll purposes.
</li><li>Keeps track of activity logs, incident reports for the Manager&rsquo;s review.
</li><li>Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
</li><li>Provides training for all new hires assigned to property.
</li><li>Forwards vacation and day off requests to Front Desk Coordinator for approval.
</li><li>Assists in investigations, tape/log reviews for any unusual incidents.
</li><li>Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
</li><li>Demonstrates excellent customer service, communication, and time management skills.
</li><li>Monitors Emergency Response System.
</li><li>Greets and directs residents, guests, and invitees.
</li><li>Monitors and controls Electronic Security Control Systems.
</li><li>Responds to emergency situations in a timely and efficient manner within hours of notification.
</li><li>Monitors and controls access to the building.
</li><li>Maintains daily log, records, and forms.
</li><li>Resolves and follows-up on all complaints/issues.
</li><li>Maintains a safe and secure environment throughout the building/property(s).
</li><li>May be assigned other duties by the on-site property manager.
</li>Follows safety procedures and maintains a safe work environment. 
<li>
</li></ul> 
 
 
Skills and Qualifications: 
<ul><li>
High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
</li><li>Two (2) to three (3) years of business experience preferred.
</li><li>Command of information system hardware/software is preferred.
</li><li>Effective written and verbal communication skills.
</li><li>Multiple language fluency is desirable.
</li><li>Strong customer service, communication and interpersonal skills required.
</li><li>Ability to navigate the property/building quickly and easily as required to meet the job functions.
</li><li>Complete all required forms.
</li><li>Ability to work extended hours and weekends based on project requirements.
</li><li>Ability to respond to emergencies and callouts in a timely manner.
</li><li>Communicate, receive, and exchange ideas and information by means of the spoken and written word.</li></ul> 
 
Physical Requirements:
 
<ul><li>Ability to lift 30 &ndash; 50 lbs.
</li><li>Work in an upright standing or sitting position for long periods of time.
</li><li>Handle, finger, grasp and lift objects and packages.</li><li>
Reach with hands and arms.</li></ul> 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
Supervisory Responsibilities
<ul><li>Oversees Front Desk Staff</li></ul> 
 
What We Offer:
 
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. 
 
Disclaimer: 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Front Desk Lead (West Palm Beach)

petbar Boutique Flower Mound

petbar&reg; Flower Mound is hiring!Ready to work with people AND furry animals? As a front desk team lead, you're the key to unlocking the value of the total petbar&reg; experience. You will help our clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of our in-location services, which makes you a critical part of helping pets feel loved. You deserve a job that helps you feel and deliver your full potential. At petbar Flower Mound you&rsquo;ll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.What We&rsquo;ll Accomplish Together:As a team lead your responsibilities revolve around providing excellent services to members and guests. These include:<ul><li>Answering phone calls and texts.</li><li>Setting appointments and checking members and guests in and out for appointments and taking payments.</li><li>Greeting members and guests upon arrival.</li><li>Promoting the Unlimited Bath &amp; Brush Program.</li><li>Keeping management apprised of member concerns and following policies, procedures and direction.</li><li>Accepting constructive criticism in a positive manner and using it as a learning tool.</li><li>Upholding the petbar brand&rsquo;s core values of optimism, gratitude, excellence, consistency and empathy.</li><li>Staying updated on retail products and promotions.</li><li>Creating and maintaining positive relationships with team members.</li><li>Interact with and lead full service bathers on daily tasks.</li><li>Guiding/setting up self service bath guests</li><li>Keeping the front desk area, lobby and self service wash area clean and sanitized and prep tubs and rooms for next guest as well as deep clean at end of shift.</li><li>Laundering of towels throughout the day.</li><li>Be cross trained with bathing, to either assist bathers or jump in if needed to wash dogs.</li><li>Assuring pets safety and happiness</li><li>Perform quality assurance checks prior to presenting pets to their pet parents.</li></ul>REQUIREMENTS<ul><li>Must perform well in a high-energy, fast-paced environment and work well both individually and in a team environment.</li><li>Must be able to multi task and manage time with or without supervision.</li><li>Smiling face! Attitude is most important in this role</li><li>Passion for animals</li><li>Confident handing of dogs and cats of all sizes and temperament</li><li>Superior customer service skills (prompt, courteous, professional)</li><li>Professional and neat appearance in compliance with dress code</li><li>Must feel comfortable working in a loud environment</li><li>Reliable transportation</li><li>Willing to work at least two Saturdays per month</li><li>Ability to stand for 6-8 hour shifts as well as lift up to 50 pounds</li><li>Must be able to be comfortable using and learning computer/iPad software</li><li>Hours worked per week are based on business volume and demand; Saturday and some holiday availability is a must. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.</li></ul>PERKS:&middot; Comprehensive training program with merit-based pay increases &middot; Competitive pay plus commission and tips &middot; Advancement opportunities &middot; Fun, loving and respectful work environmentJob Types: Part-timePay: $13.00 - $15.00 per hourBenefits:<ul><li>Employee discount</li><li>401K, Dental, Vision</li></ul>Schedule:<ul><li>Day shift</li><li>Monday to Friday</li><li>Saturday availability</li></ul>Supplemental Pay:<ul><li>Tips</li><li>Commission pay</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Customer Service</li><li>Retail Management: 1 year (Preferred)</li><li>Dog handling: 1 year (Required)</li><li>Front Desk: 1 year (Preferred)</li></ul>Languages:<ul><li>English (Required)</li><li>Spanish (Preferred)</li></ul>Work Remotely<ul><li>No</li></ul>Job Type: Part-timePay: $13.00 - $15.00 per hourExpected hours: 20.0 &ndash; 27.0 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>Front desk: 1 year (Required)</li><li>Retail sales: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Flower Mound, TX 75028 (Required)</li></ul>Work Location: In person

petbar Front Desk Lead for Upscale Dog Wash and Spa Boutique - Flower Mound

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel

<div>Advertisement
General Description
The ideal Rooms Operations Lead candidate will have some previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
Work Requirements
Job Requirements<ul>
<li>
Oversee front desk operations and ensure all standards and procedures are being met and followed</li>
<li>Assist in training/coaching of Agents</li>
<li>Review Group Resumes to ensure Front Office compliance in group contracts</li>
<li>Assist in monitoring guest supply inventory and ordering</li>
<li>First point of contact for guest disputes or complaints</li>
<li>Checking guests in and out of the hotel in an efficient, courteous, and professional manner</li>
<li>Ensuring that special requests are noted and fulfilled</li>
<li>Communicating with all departments regarding in house VIPs and any special requests/needs</li>
<li>Promoting and selling special hotel programs, special rate packages and upgrades when appropriate</li>
<li>Interacting with team members in a professional manner, assisting other departments with necessary information</li>
<li>Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.</li>
<li>Managing and resolving guest complaints and compliments in a professional and courteous manner</li>
<li>Listening and responding to guest inquiries using a positive, clear speaking voice</li>
<li>Maintaining an up to date working knowledge of all property amenities as well as any special events</li>
<li>Strong computer skills</li>
<li>Pleasant telephone demeanor</li>
<li>Opera/Fidelio experience preferred</li>
<li>Ability to handle stressful situations in a calm, professional manner</li>
<li>Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice</li>
<li>Must have the ability to work a varied schedule that may include evenings, weekends, and holidays</li>
</ul>
Physical Requirements<ul>
<li>
Ability to stand for entire shift</li>
<li>Ability to type, standing upright for entire shift.</li>
<li>Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects</li>
<li>Must arrive to work well groomed, with pristine hygiene, and professional attire</li>
</ul>
Mental Requirements<ul>
<li>
Must be able to convey information and ideas clearly</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately</li>
<li>Must work well in stressful, high-pressure situations</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Must be at listening to, understanding, and clarifying issues raised by co-workers and guests</li>
<li>Must be able to work and understand financial information and data, and basic arithmetic functions</li>
<li>Must maintain composure and objectivity under pressure</li>
</ul>
Education Requirements<ul>
<li>
High school degree or equivalent</li>
<li>Experience as Front Desk Agent</li>
<li>Previous customer/guest service experience a plus</li></ul></div>

Room Operations Lead

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for a dynamic and customer-focused Front Desk Shift Leader to join our team in Cairo, Egypt. In this leadership role, you will oversee front desk operations during your assigned shifts, ensuring exceptional service delivery while leading and motivating a dedicated team of front desk staff. You will be instrumental in maintaining operational excellence, resolving guest concerns with empathy and professionalism, and creating a welcoming environment that reflects our organization's commitment to outstanding customer service.<ul><li>
Lead and supervise front desk staff during assigned shifts, providing clear guidance, constructive feedback, and ongoing support to foster professional growth and team development</li><li>
Manage check-in and check-out procedures with precision and efficiency, ensuring accuracy in all guest transactions and reservations</li><li>
Address and resolve guest complaints and concerns with professionalism and empathy, demonstrating assertiveness in escalating complex issues when necessary</li><li>
Monitor front desk operations to ensure consistent compliance with company policies, procedures, and hospitality standards</li><li>
Schedule staff shifts strategically and manage coverage to maintain adequate staffing levels while accommodating team flexibility</li><li>
Train and onboard new team members on front desk protocols, reservation systems, and customer service excellence standards</li><li>
Maintain accurate and organized records of guest information, reservations, and transactions using front desk management software</li><li>
Coordinate seamlessly with other departments to ensure continuity of service and exceptional guest experiences throughout their stay</li><li>
Manage cash handling, payment processing, and financial reconciliation procedures with transparency and accuracy</li><li>
Identify operational inefficiencies and proactively implement innovative solutions to enhance service quality and team productivity</li><li>
Respond to guest inquiries via phone, email, and in-person interactions with professionalism, courtesy, and enthusiasm</li><li>
Maintain a clean, organized, and well-stocked front desk area that reflects our commitment to operational excellence and guest satisfaction</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Proven experience in a front desk role, with a minimum of 1 year in a supervisory or leadership capacity</li><li>
Excellent interpersonal and communication skills with the ability to interact professionally and collaboratively with diverse guests and team members</li><li>
Strong organizational and time management abilities, with demonstrated capability to multitask effectively in a fast-paced, dynamic environment</li><li>
Proficiency with front desk management systems, reservation software, and standard computer applications</li><li>
Demonstrated problem-solving skills and sound decision-making abilities, particularly under pressure and in complex situations</li><li>
Proven leadership and team motivation skills with the ability to inspire and develop staff performance</li><li>
Strong conflict resolution and guest relations expertise with a customer-focused mindset</li><li>
Experience with cash handling, payment processing, and financial reconciliation procedures</li><li>
Ability to work flexible shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Knowledge of hospitality standards, protocols, and best practices in guest service delivery</li><li>
Fluency in English</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Desk Shift Leader

Homewood Suites by Hilton

Job Overview We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional customer service, streamline front desk operations, and uphold the highest standards of hospitality. If you thrive in a fast-paced environment and possess a passion for guest relations, this opportunity is perfect for you to make a positive impact every day!Duties<ul><li>Oversee daily front desk operations, including check-in/check-out procedures and guest inquiries</li><li>Manage multi-line phone systems and ensure prompt, professional phone etiquette</li><li>Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality</li><li>Handle guest complaints and resolve issues efficiently to ensure guest satisfaction</li><li>Conduct night audits to reconcile daily financial transactions and prepare reports</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly</li><li>Maintain accurate records of reservations, guest preferences, and billing information</li><li>Foster a welcoming atmosphere that promotes guest loyalty and positive reviews</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with a focus on front desk operations</li><li>Bilingual or multilingual skills to communicate effectively with diverse guests</li><li>Strong customer service skills with the ability to handle challenging situations gracefully</li><li>Knowledge of hotel management software and multi-line phone systems</li><li>Experience with night audit procedures and guest relations management</li><li>Excellent communication skills, including phone etiquette and interpersonal interactions</li><li>Ability to lead a team, prioritize tasks, and work efficiently under pressure</li><li>Previous hotel or resort experience highly preferred</li></ul>Join us in creating exceptional guest experiences through energetic leadership and dedicated service. We value passionate professionals committed to hospitality excellence!Work Location: In person

Front Desk Manager

Marriott International

<div>The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>
 
<div>You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.
The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>

Assistant Front Office Manager

Search 10000+ Front desk lead jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 front desk lead jobs Near Me

Front Desk Lead (West Palm Beach)

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petbar Front Desk Lead for Upscale Dog Wash and Spa Boutique - Flower Mound

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