front desk lead

Mary Beth Nienhaus Activity Center

Job Overview We are seeking an energetic and detail-oriented Front Desk Lead to serve as the welcoming face of our organization. The Front Desk Lead is responsible for supporting daily front desk operations and ensuring a welcoming, efficient, and organized environment for members and volunteers. This role serves as a key point of coordination between staff and volunteers, provides midday coverage, and supports administrative and programming functions. Strong communication, organization, and problem-solving skills are essential in this fast-paced, community-focused setting.Essential DutiesThe following duties are typical for this position. These are not construed as exclusive or all-inclusive. Other duties may be required and assigned.1. Member Experience <ul><li>Foster a positive, community-oriented environment</li><li>Model professionalism for volunteers and members</li><li>Fill in at the front desk when needed, including greeting members, registering and signing up new members.</li></ul>2. Communication &amp; Coordination<ul><li>Act as the bridge between staff and volunteers.</li><li>Relay important updates, schedule changes, and program information from the staff to the front desk</li><li>Answer daily volunteer questions.</li></ul>3. Programming<ul><li>Handle basic reporting or data entry in Schedules Plus</li><li>Support scheduling coordination and updates</li></ul>4. Problem-Solving / Decision-Making<ul><li>Use sound judgment to resolve issues in real time</li><li>Address concerns, membership issues, and scheduling changes in a professional, calm, and solution-focused manner</li><li>Escalate concerns appropriately when needed</li></ul>5. Volunteer Support<ul><li>Provide guidance, support, and directions to front desk volunteers</li><li>Assist the Front Desk Manager/Volunteer Coordinator with training or onboarding of volunteers (if applicable)</li></ul>6. Safety &amp; Facility Oversight<ul><li>Monitor facility usage to ensure safety and adherence to policies</li><li>Report maintenance or safety concerns promptly</li><li>Flip rooms in the late morning/early afternoon</li><li>Schedule and coordinate the setup and take-down of special events</li></ul>Experience<ul><li>Associate&rsquo;s degree desired. Graduation from high school or equivalent with experience to be considered.</li><li>Minimum of three years of experience in a customer service environment</li><li>Experience with computer systems / CRM tools</li><li>Experience in administrative tasks.</li><li>Experience working with older adults is desired.</li><li>CPR and AED trained</li></ul>Preferred Skills<ul><li>Ability to work well with people age 50+.</li><li>Ability to perform duties accurately</li><li>Strong oral and written communication skills.</li><li>Ability to be creative, enthusiastic, and positive in performing duties.</li><li>Ability to prioritize work.</li><li>Strong customer, organizational, and problem-solving skills.</li><li>Possess good interpersonal skills, be team-oriented, and be able to establish and maintain effective working relationships with co-workers, program leaders, participants, and the public.</li><li>Proficient in computer skills in Excel, Word, and Publisher.</li><li>Ability to operate under pressure with frequent interruptions.</li></ul>Pay: $15.00 - $16.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Front Desk Lead

Florida Orthopaedic Institute

<div>Starting at $18 an hour

In this role you will:

Be responsible for providing leadership and guidance to the entire team working in their assigned zone. They oversee the Zone team ensuring that they provide organized, efficient service to patients and visitors. The Front Desk Lead monitors the preparation of paperwork for the day&rsquo;s clinic, ensures that the zones are cleaned, organized, and properly stocked at all times and ensures the daily flow of the clinic.

Key Responsibilities:
<ul>
<li>Provides leadership and guidance to all the entire team working in their zone ensuring they are accessible.
</li><li>Conducts daily huddles with zone team to review daily clinics and to motivate team to provide a positive work environment.</li>
<li>Creates a positive work environment for the entire team in their zone/clinic by motivating others and encouraging positive thinking and teamwork.
</li><li>Oversees front desk representatives to ensure efficient patient flow at check in and check out.
</li><li>Assists with any questions or concerns while providing excellent customer service to patients.</li>
<li>Monitors zone to ensure FOI customer service standards are met and that the clinic is flowing smoothly.</li>
<li>Ensures that the front desk and clinic staff are working as a team to communicate delays at check in and wait times throughout the patient visit.
</li><li>Ensures water and snacks are provided to the patients during extended wait times. .
</li><li>Monitors zone to ensure that OSHA and HIPAA standards are being followed.</li>
<li>Ensures all paperwork is printed and prepared for each day&rsquo;s clinic.</li>
<li>Assists Clinic Supervisor in running Care Credits for staff in their assigned zone.</li>
<li>Communicates with Benefits and Auth Teams as a problem solver for questions and/or issues arising with their daily work.
</li><li>Communicates any problems, issues, or concerns with the department to the Clinic Supervisor.
</li><li>Ensures there is adequate staffing to handle the patient flow at the front desk and to ensure there is adequate coverage during high patient volume, employee absences, and lunch breaks. Communicates staffing concerns to Clinic Supervisor.</li>
<li>Distributes work among staff members and ensures it is complete.</li>
<li>Assists Clinic Supervisor and Manager with staff meetings.
</li><li>Attends in-services and updates staff accordingly.
</li><li>Handle patient complaints and issues as they arise to ensure patient satisfaction and notify Clinic Supervisor when necessary.
</li><li>Assists with clinic batch.
</li><li>Assists the Clinic Supervisor and Manager working the documents in the Athena Clinical inbox for their location.
</li><li>Acts as a backup to the Dispensary.</li>
<li>Mentors new Trainees.
</li><li>Covers Urgent Care Front Desk as needed (South Tampa and Brandon).
</li><li>Assist Clinic Supervisor in ordering of office supplies and ensuring all forms and supplies are stocked in their zone.</li>
<li>Keep Clinic Supervisor informed of any staff issues or problems that need further attention.
</li><li>Assist Clinic Supervisor with training staff on any new/revised policies and procedures and ensure they are being followed and that additional training is provided to staff as needed.
</li><li>All other duties as assigned as a front desk.
</li><li>Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute</li>
<li>All other duties as assigned.</li>
</ul>
About You:
<ul>
<li>High School Diploma
</li><li>2 years experience in the Medical Field</li>
</ul>
We Would Love It If You Also Had:
<ul>
<li>Spanish Bi-Lingual a Plus!
</li><li>Athena EMR experience</li></ul> 


At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:
<ul>
<li>Full time opportunities available, with room for career growth and advancement.</li>
<li>Excellent job security and stability, to promote an optimal work life balance.</li>
<li>Be part of this dynamic and growing high level Clinic Services Team!</li></ul> 


Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.</div>

Front Desk Lead - Lakeland

Fallston Dental Care

Job Summary We are seeking a dynamic and detail-oriented Dental Insurance Billing Specialist/Front Desk Lead to join our vibrant dental practice. In this pivotal role, you will oversee the billing and insurance claims process while leading front desk operations with enthusiasm and professionalism. Your expertise will ensure accurate ADA dental coding, efficient claims submissions, and seamless patient interactions. This position offers an exciting opportunity to contribute to a positive patient experience while maintaining the integrity of our billing processes. Your proactive approach and strong communication skills will help foster a welcoming environment for both patients and team members.Responsibilities<ul><li>Manage dental insurance billing processes, including verifying patient coverage, submitting claims, and following up on unpaid or denied claims and predeterminations.</li><li>Ensure accuracy in dental coding by applying appropriate ADA coding standards and understanding dental terminology related to dental procedures.</li><li>Lead front desk operations by greeting patients, scheduling appointments, managing patient check-in/check-out procedures, and handling inquiries professionally.</li><li>Coordinate with insurance companies for claim processing, appeals, and collections to optimize revenue cycle management.</li><li>Train and supervise front desk staff on billing procedures, dental office protocols, and customer service excellence.</li><li>Stay updated on industry regulations related to dental billing, ADA coding changes, and insurance policies to ensure compliance and accuracy.</li></ul>Experience<ul><li>Proven experience dental billing with a strong understanding ADA coding, and dental terminology.</li><li>Demonstrated knowledge of dental collection processes and revenue cycle management within a healthcare setting.</li><li>Prior experience working with Dentrix system and managing medical records efficiently.</li><li>Familiarity with dental office operations including front desk management, appointment scheduling, and patient communication.</li><li>Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail.</li><li>Excellent communication skills to effectively liaise with patients, insurance providers, and team members. Join us in delivering exceptional dental care while ensuring smooth administrative operations! We value energetic professionals who are eager to make a positive impact every day through their expertise in dental billing and outstanding patient service.</li></ul>Pay: $26.00 - $31.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Dentrix knowledge a must</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Work Location: In person

Dental Insurance Billing Specialist/ Front Desk Lead

Dr M Center

We are seeking a friendly and organized Front Desk Receptionist &amp; Treatment Coordinator to join our team. As the first point of contact for our office, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. If you have strong communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you. MUST HAVE DENTAL EXPERIENCE.```Responsibilities:```- Greet and welcome visitors in a professional and friendly manner- Answer phone calls, take messages, and direct calls to the appropriate person- Manage incoming and outgoing mail, packages, and deliveries- Maintain a clean and organized reception area- Schedule appointments and manage calendars- Assist with office management tasks such as ordering supplies and maintaining inventory- Provide administrative support to various departments as needed- Handle customer inquiries and provide accurate information or escalate to the appropriate person- Coordinate projects and assist with event planning as required```Skills:```- Excellent proofreading skills with strong attention to detail- Proficient in office management tasks and procedures- Exceptional customer service skills with the ability to handle difficult situations professionally- Experience working at a front desk or in a customer-facing role- Knowledge of Eaglesoft preferred- Ability to coordinate projects and prioritize tasks effectively- Excellent written and verbal communication skills- Ability to transcribe information accurately and efficiently- Experience in event planning is preferred but not required- Strong problem-solving skills with the ability to think on your feetIf you are a motivated individual who enjoys interacting with people and thrives in a dynamic environment, we encourage you to apply for this position. We offer competitive compensation, opportunities for growth, and a supportive work environment.Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Front Desk Lead Receptionist & Treatment Coordinator for dental office

Killington/Pico Ski Resort Partners, LLC

<div>Compensation and Benefits:<ul><li>
Compensation: Starting wage $20.00 - $21.00, adjusted based on experience</li><li>
Benefits: Full-time, year-round, benefited position including:<ul><li>
Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability &amp; long-term disability offerings</li><li>
401(k) retirement plan (with company match up to 5%)</li><li>
Paid parental leave</li><li>
Paid time off, holiday and sick pay</li><li>
Free season pass for employee/dependents</li><li>
Privileges at several other resorts</li><li>
Several discount programs (i.e. food &amp; beverage, retail/rental, friends &amp; family tickets, etc.)</li></ul></li></ul>
Job Summary:
The Human Resources Front Desk Lead plays a vital role in supporting the Beast Team and ensuring a positive employee experience in a dynamic and exciting environment. As a key member of our HR team, the Front Desk Lead assists in all areas within Human Resources to support our seasonal and year-round operations. This role offers the opportunity to contribute to the unique culture of a fast-paced 4-season ski resort environment while ensuring compliance, employee engagement, and efficient HR processes.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:<ul><li>
Ensures the HR Welcome Center is running smoothly</li><li>
Responsible for the timely and correct onboarding of employees</li><li>
Assists with the on-boarding tasks in the electronic system and initiates background checks to ensure there are no delays</li><li>
Performs a variety of basic computer tasks related to the primary functions of the department including:<ul><li>
Assisting applicants and employees with the electronic on-boarding process</li><li>
Assists candidates with questions and any technical issues that may arise when trying to apply for an open position</li></ul></li><li>
Presents a positive image of Killington to all applicants and staff</li><li>
Greets customers (including employees and applicants); provide information</li><li>
Answers phones; takes messages</li><li>
Ensures proper paperwork is complete and issues staff ID / season pass cards</li><li>
Manually log/post/record a variety of data related to the primary functions of the department</li><li>
Perform routine filing tasks</li><li>
Maintains the Human Resources office hours</li><li>
Performs general office/clerical duties</li><li>
Assists with all areas of HR operations such as:<ul><li>
Recruiting/candidate flow</li><li>
Offboarding</li><li>
Payroll/benefits</li></ul></li><li>
Creates a positive experience out of every interaction with our employees and guests<ul><li>
Answers phone calls in a timely and proficient manner and demonstrates a patient, and courteous manner while being helpful to all callers</li><li>
Use guest/employees name in every conversation</li><li>
Addresses and acknowledges each guest/employee that enters the office</li><li>
Actively listens and engages with employees</li><li>
Develops a strong working relationship with company supervisors, employees and management team members</li></ul></li><li>
Ability to shift attention quickly and attend to more than one task at a time, such as:<ul><li>
Searching a database while listening to an employee</li><li>
Taking contact information from someone on the phone and follow through with a follow up later if you have a line in front of you</li><li>
Assisting multiple people concurrently through different parts of the onboarding process</li></ul></li><li>
Maintains a professional demeanor and focused on solutions when a customer is frustrated; independently resolves conflicts before they escalate<ul><li>
When faced with a question/problem you are unsure of, begin the conversation with &ldquo;Let me find out for you.&rdquo; or &ldquo;What I can do for you&hellip;&rdquo;</li></ul></li><li>
Assists employees with HRIS Employee Portal</li><li>
Assists with 401(k), employee benefit and employment verification</li><li>
Edits bi-weekly company newsletter</li><li>
Upkeep of Employee Website</li><li>
Processing reciprocal requests</li><li>
Assist with sorting and distributing paychecks</li><li>
Auditing required federal and state employment posters</li><li>
Providing and tracking monthly safety topics for the HR department</li><li>
Treats all conversations as confidential</li><li>
Maintains the confidentiality of sensitive information (e.g. wage data, medical information, personnel files, EEO information), even when pressured to reveal it; including but not limited to these examples:<ul><li>
Information contained in personnel files</li><li>
EEO Information</li><li>
Medical Information</li><li>
Wage data</li></ul></li><li>
Learns quickly and applies new information on the job<ul><li>
Exhibits flexibility and accuracy in a variety of documents, letters, memos and forms asked to create for the department</li><li>
Gains a working knowledge of insurance options and which employees apply for company coverage</li><li>
Effectively create and maintain personnel files, miscellaneous paperwork, Federal Documents for both active and separated employees</li><li>
Understanding of where to look for employee information (i.e. Original Date of Hire, Rate of Pay, Position, etc.) within HRIS system</li><li>
Ensures ID&rsquo;s presented are valid</li></ul></li><li>
Knows and complies with all company policies, regulations and laws relevant to own job</li><li>
Is willing and able to acknowledge when other members of the HR team are in need of assistance and offers help without being asked</li><li>
During peak business levels, job share in other key positions within the resort</li><li>
Other duties as assigned</li></ul>
Basic Qualifications:<ul><li>
General high school education plus 1-2 years&rsquo; experience in Human Resources or the like</li><li>
Experience with HRIS applications</li><li>
Proficient with Microsoft Office applications</li><li>
Experience with RTP or similar program</li><li>
Sound knowledge of general office practices and procedures</li><li>
Ski resort experience/knowledge preferred</li></ul>
Required Knowledge, Skills and Abilities:<ul><li>
Good planning, administrative and organizational skills, writing and computer skills</li><li>
Excellent communication skills written and verbal</li><li>
Ability to work with minimal supervision</li><li>
Ability to work courteously and efficiently with other company personnel and/customers or others outside the company.</li><li>
Ability to remain calm and organized while working in a fast-paced environment</li><li>
Must be punctual and have reliable attendance</li></ul>
It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.
Work where you play - Apply now</div>

Human Resources Front Office Lead

Black Derrick Holdings, Inc.

Weekend Front Desk Lead &ndash; BrentwoodPay: $24.00 per hourSchedule: Saturdays and Sundays (Required)Location: Los Angeles (Brentwood), CA (90049)The OpportunityCookie Cutters Haircuts for Kids is the premier children&rsquo;s hair salon in Los Angeles. Our Brentwood location is a high-volume, high-energy shop that serves a diverse clientele.We are seeking a mature, poised, and highly capable Front Desk Lead to anchor our weekend operations. Backed by solid, hands-on ownership and a proven business model, we provide a stable and professional environment for a candidate who excels in a fast-paced atmosphere.The RoleThis isn't just a reception desk; it&rsquo;s the nerve center of the salon. You will be responsible for managing the &quot;theatre&quot; of a busy shop&mdash;ensuring every family has a premium experience while keeping our team of stylists on track.Key Responsibilities:<ul><li>Command the Lobby: Manage the flow of a high-volume appointment book with precision and diplomacy.</li><li>Expert Communication: Greet families, manage expectations during peak times, and handle parent/child interactions with patience and grace.</li><li>Operational Oversight: Independently oversee the salon floor, making real-time decisions to maintain efficiency and service standards.</li><li>Financial Integrity: Professional handling of our POS system, retail sales, and client data.</li></ul>QualificationsThe Right Temperament: You must thrive in a bustling, high-energy environment. If you &quot;stay cool when the lobby is full,&quot; you are who we are looking for.<ul><li>Proven Reliability: We are looking for a dedicated professional who takes pride in punctuality and consistent performance.</li><li>Experience: 2&ndash;3 years in high-end retail, hospitality, or salon reception is required.</li><li>Language: English proficiency required.</li></ul>Benefits<ul><li>Top-Tier Pay: $24.00/hour.</li><li>Stability: Direct support from established, involved ownership.</li><li>Future Planning: 401(k) and 401(k) matching available through ADP.</li></ul>Pay: $24.00 per hourExpected hours: 16.0 per weekBenefits:<ul><li>401(k)</li><li>Paid time off</li></ul>Work Location: In person

Salon Receptionist

Renaissance St. Louis Airport

<div>Description:<h3 class="jobSectionHeader"> 
Position Overview</h3>
We are seeking a dynamic and service-driven full time Front Desk Supervisor to lead our front office team at a Renaissance brand hotel operated by StepStone Hospitality. This role is responsible for delivering exceptional guest experiences, supporting daily front desk operations, and mentoring team members to embody Renaissance brand standards while aligning with StepStone&rsquo;s commitment to operational excellence. 
Key Responsibilities:<ul><li>
Supervise and support front desk associates during all shifts to ensure smooth operations</li><li>
Deliver and model exceptional guest service, creating memorable and personalized experiences</li><li>
Handle guest inquiries, concerns, and escalations promptly and professionally</li><li>
Assist with scheduling, training, and coaching of front desk team members</li><li>
Ensure compliance with Renaissance brand standards, StepStone Hospitality policies, and franchise guidelines</li><li>
Monitor room inventory, reservations, and guest arrivals/departures to optimize occupancy and service flow</li><li>
Conduct shift briefings and communicate important updates to the team</li><li>
Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction</li><li>
Assist in managing billing, cash handling, and daily reporting procedures</li><li>
Support performance management initiatives, including feedback and evaluations</li></ul>
Qualifications:<ul><li>
2+ years of front desk or guest services experience in a hotel environment preferred</li><li>
Previous supervisory or leadership experience preferred</li><li>
Strong knowledge of hotel property management systems (e.g., Opera or similar)</li><li>
Excellent communication, problem-solving, and interpersonal skills</li><li>
Ability to remain calm and professional in high-pressure situations</li><li>
Flexible schedule, including evenings, weekends, and holidays</li><li>
High school diploma or equivalent required; hospitality degree preferred</li></ul> 
Benefits &amp; Perks:<ul><li>
Health, dental, and vision insurance options</li><li>
Paid time off (vacation, sick time, and holidays)</li><li>
401(k) with company match (where applicable)</li><li>
Hotel discounts through Marriott&rsquo;s global travel program</li><li>
Employee rates at StepStone Hospitality-managed properties</li><li>
Opportunities for career advancement and professional development</li></ul>
Requirements:
<ul><li>Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.</li><li>Ability to assist with the design and preparation of statistical reports and presentations as needed.</li><li>Ability to accurately report information.</li><li>Ability to assist with various office tasks as needed.</li><li>Ability to scrupulously follow all StepStone and hotel policies and procedures.</li></ul>
Attend required meetings.</div>

Front Desk Supervisor/Renaissance St. Louis Airport Hotel

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