front desk lead

Oakmont Family Dental

<p><b>Front Desk Team Lead</b></p><p>Welcome to Oakmont Family Dental! Our Practice is a consistently growing, locally &ndash; owned general dentistry office located off of Coburg Road in Eugene and G street in Springfield. We were voted as the Register Guard Reader&rsquo;s Choice Best Dentist from 2017-2025, Registers Guard Reader's Choice of Best Employer in 2023 &amp; 2024 and Springfield Chamber of Commerce best Employee for 2023-2024 for a reason! It is our stated goal to be the best employer in Lane County</p><p>We currently have an opening for our Front Desk Team Lead in our Eugene office, we are dedicated to providing our patients with an excellent streamlined experience. We offer great pay, benefits, and a work environment with plenty of opportunity to learn and improve. Our staff works together as one to give our patients the BEST experience in town.</p><p>The hours for this position are 8:00am-5:30pm, 4 days per week. We see patients from 7:00 am to 7:00 pm.</p><p>Things you will need:</p><ul><li>Great Customer Service</li><li>Dental Office Experience</li><li>Previous Management Experience</li><li>Punctuality and professionalism</li><li>Willingness to learn</li><li>Positive energy to join us in our growth</li><li>Friendly and Accommodating personality- you will be answering phones, taking payments, scheduling appointments, and helping people through the process of having dental treatment.</li><li>Ability to be a team player- Our patients&rsquo; needs come first and a team mentality makes that happen.</li></ul><p>Team Leader Responsibilities</p><p>&middot; Manage team and participate in Front Desk Duties</p><p>&middot; Create and enforce new policies and procedures to keep scheduling team efficient, and ensure highest level of patient care.</p><p>&middot; Schedule meetings for the Front Office and individuals as needed</p><p>&middot; Attend Team Leader meetings and events</p><p>&middot; Train new staff and be available for questions of staff members</p><p>&middot; Create schedule for front office and review time-off requests</p><p>&middot; Ensure that team is fully-trained and has an excellent working knowledge of Open Dental</p><p>Things we offer:</p><ul><li>$28-$33 per hour, DOE</li><li>Medical Insurance</li><li>Paid time off</li><li>401(k)</li><li>Dental care (limitations apply)</li><li>Fun team bonding experiences</li><li>Gym Membership</li></ul><p>We hope you are interested in coming to work with our team.</p><ul><li>Please email us your resume.</li></ul><p>If your resume stands out, we will email you to set up an interview with our COO.</p><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $28.00 - $33.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Front Desk Team Lead

Sheraton

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Manage front desk operations during the night shift and ensure smooth workflow, Plan staff numbers and assign duties for the shift, supervise employees throughout the shift, Oversee guest check-in and check-out processes to ensure they are carried out quickly and accurately, Respond promptly and effectively to guest requests and complaints, maintaining high customer satisfaction, Ensure all records, reports, and necessary documentation are accurately maintained during the night shift, Coordinate with relevant departments to support overall hotel operations, Implement emergency procedures and inform staff about these protocols, Monitor staff attendance and punctuality, ensuring proper training and discipline, Supervise correct use of front desk equipment and systems, requesting technical support when needed.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
<br>
Graduate of hospitality or related fields,
<br>
At least 2 years of experience in front desk or customer service, preferably with night shift experience,
<br>
Proficient in English,
<br>
Guest-oriented with strong communication and problem-solving skills,
<br>
Team player with leadership qualities, Able to work effectively under pressure,
<br>
Flexible with working hours,
<br>
Proficient in computer and front desk software (e.g., Opera, )<br>
Capable of making quick and accurate decisions in emergencies.</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Front Office Team Leader
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>&#350;ef-Amir
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
<p>Emniyetevleri, Akarsu Caddesi, K&acirc;&#287;&#305;thane/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Lostra</div><div>Spor Salonu</div><div>&#304;badethane</div><div>Kapal&#305; Otopark</div><div>Kuaf&ouml;r</div><div>&#304;&#351;yeri Hekimi</div><div>Terzi</div><div>Dinlenme / Oyun Alan&#305;</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-25 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>30.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>28.12.2025</div></div></ul></div>

Front Office Night Shift Leader

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25157911
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Maintaining Guest Services and Front Desk Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  </li>
  <li>
   Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  </li>
  <li>
   Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  </li>
  <li>
   Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Management of Front Desk Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and building mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Serving as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  </li>
  <li>
   Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Observes service behaviors of employees and provides feedback to individuals.
  </li>
  <li>
   Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Ensures employees understand customer service expectations and parameters.
  </li>
  <li>
   Interacts with guests to obtain feedback on product quality and service levels.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Projects and Policies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implements the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  </li>
  <li>
   Supervises same day selling procedures to maximize room revenue and control property occupancy.
  </li>
  <li>
   Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  </li>
  <li>
   Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  </li>
  <li>
   Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  </li>
  <li>
   Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  </li>
  <li>
   Participates in employee progressive discipline procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  </li>
  <li>
   Performs all duties at the Front Desk as necessary.
  </li>
  <li>
   Runs Front Desk shifts whenever necessary.
  </li>
  <li>
   Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Front Desk Manager, PRE OPENING

Curio - A Collection by Hilton

<div><p><b>What we offer:</b></p><ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul><p></p><p><b><br>
SUMMARY</b></p><p>
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.</p><p></p><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.</p><ul><li>
Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC &amp; franchise operating procedures for all hotels.</li><li>
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.</li><li>
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.</li><li>
Develops and maintains guest information files regarding the property, community and surrounding attractions.</li><li>
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.</li><li>
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.</li><li>
Sends out letters of confirmation or returns checks when registration cannot be accepted.</li><li>
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.</li><li>
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.</li><li>
Patrols public rooms, investigates disturbances, and resolves conflicts.</li><li>
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.</li><li>
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.</li><li>
Train, oversee, and cover Van Driver and Housemen positions when necessary</li></ul><p></p><p><b><br>
KHC POLICIES: </b>Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.</p><p></p><p><b><br>
SUPERVISORY RESPONSIBILITIES: </b>Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems.</p><p></p><p><b><br>
PHYSICAL DEMANDS: </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.</p><p>
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</p><br>
<p></p>
<br>
Brand: Curio by Hilton
<br>
Address: 203 S 18th St Omaha, NE - 68102
<br>
Property Description: 348 Peregrine Curio by Hilton
<br>
Property Number: 348</div>

Hotel Guest Service Manager

Aptitude Migration Pty Ltd

<p>The <b>Front Desk Officer</b> serves as the first point of contact for clients and visitors, ensuring a professional reception experience while supporting administrative, sales, and counseling functions. This role is key to maintaining front-desk efficiency, managing client interactions, and assisting in daily operational coordination across departments.</p><p><b>Key Responsibilities:</b></p><p><b>Client Reception &amp; Front-Desk Management</b></p><ul><li>Welcome and register all walk-in clients and visitors in the CRM/front-desk system.</li><li>Maintain a clean, organized, and brand-compliant reception area.</li><li>Handle calls, manage appointments, and ensure smooth client flow.</li><li>Supervise office support staff for front area readiness and supplies.</li><li>Track and report daily client footfall to the CSR Team Lead.</li></ul><p><b>Administrative &amp; Documentation Support</b></p><ul><li>Assist clients with form filling, scanning, and document submission.</li><li>Maintain accurate records, files, and front-desk documentation.</li><li>Ensure all assigned administrative tasks are completed and reported daily.</li></ul><p><b>Sales &amp; Marketing Assistance</b></p><ul><li>Manage active campaign leads and route them to relevant teams.</li><li>Support marketing and sales campaigns through follow-ups and coordination.</li><li>Help achieve attendee and conversion targets for events and promotions.</li></ul><p><b>Client Assistance &amp; Counseling Support</b></p><ul><li>Provide basic service information and assist with appointment scheduling.</li><li>Support counselors in client follow-ups and documentation queries.</li><li>Meet daily call targets and maintain updated client logs.</li></ul><p><b>Performance Targets &amp; KPIs</b></p><ul><li>Achieve monthly targets.</li><li>Complete assigned call targets and support overall branch performance goals.</li></ul><p><b>Professionalism &amp; Conduct</b></p><ul><li>Maintain professional grooming, punctuality, and service etiquette.</li><li>Follow company dress code and uphold reception standards.</li><li>Exhibit a positive, client-focused attitude and ethical behavior.</li></ul><p><b>Reporting &amp; Coordination</b></p><ul><li>Report daily activities, attendance, and service metrics to the CSR Team Lead.</li><li>Coordinate with BSM, counseling, and marketing teams for operational alignment.</li><li>Escalate client issues or operational concerns promptly.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>1&ndash;3 years of front-desk or client service experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational, multitasking, and reporting abilities.</li><li>Proficient in MS Office and CRM systems.</li><li>Professional demeanor and client-oriented mindset.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Front Desk Officer

ADVANCED HAIR STUDIO INDIA

<p><b>Job Title: Front Desk Executive</b></p><p><b>Job Description:</b></p><p>We are seeking a professional, energetic, and customer-focused Front Desk Executive to be the face of our studio. The ideal candidate will be responsible for coordinating consultation bookings, managing front desk operations, and delivering exceptional service to enhance overall client satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate with consultants to schedule consultations and support them in meeting individual targets and earning incentives.</li><li>Respond promptly and accurately to inquiries via phone and email.</li><li>Uphold brand standards at the front desk and throughout the studio.</li><li>Manage daily front desk operations to ensure a welcoming and efficient client experience.</li><li>Supervise guest relations and front office staff, fostering a positive and professional environment.</li><li>Compile and report front desk performance metrics and statistics.</li><li>Maintain high standards of personal and team conduct, appearance, hygiene, and dress.</li><li>Prepare effective work schedules for front office staff to ensure smooth day-to-day operations.</li></ul><p><b>Desired Candidate Profile:</b></p><ul><li>Proven track record in lead generation, pre-sales, and achieving targets.</li><li>Excellent communication skills in English, Hindi, and at least one regional language (based on location).</li><li>Strong telephone etiquette and client interaction abilities.</li><li>Sound knowledge of routine front office and operations management.</li><li>Highly motivated and result-oriented, with a strong drive to achieve performance goals.</li><li>Comfortable in a target-based work environment.</li><li>Strong client relationship and management skills.</li><li>Presentable, professional, and well-groomed appearance.</li></ul><p>Preference will be given to candidates with prior experience in front office roles and a passion for customer service excellence.</p><p>This role offers a unique opportunity to be at the forefront of client engagement, contributing directly to a smooth and positive client experience while supporting the studio&rsquo;s growth and success.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;15,000.00 - &#8377;40,000.00 per month</p><p>Work Location: In person</p>

Front Desk- Chennai

SportPlex Saudi Arabia

<div>
 <p>
  <strong>
   Who we are :
  </strong>
 </p>
 <p>
  We are committed to transforming the sports landscape by introducing innovative concepts and providing international-grade facilities. And create a welcoming destination for families to enjoy fitness and fun, foster local talent, and build a platform for healthy competition.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the job:
  </strong>
 </p>
 <p>
  The Front Desk Supervisor plays a central role in ensuring a welcoming and seamless experience for every member. This position combines leadership, organization, and members care to guide the front desk team, maintain efficient operations, and deliver exceptional service from start to finish.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Train, schedule, and supervise a team of front desk staff, ensuring adequate coverage and high-quality service. This includes conducting performance reviews and addressing any personnel issues reporting directly to MEM.
  </li>
  <li>
   Oversee all front desk operations to ensure a welcoming and efficient experience for all members and guests. This includes resolving customer complaints, managing difficult situations, and promoting a positive and professional image of the facility.
  </li>
  <li>
   Handle daily financial tasks such as cash handling, till reconciliation, and preparing daily deposits. This accountability also includes managing membership sales, processing payments, and maintaining accurate member records.
  </li>
  <li>
   Act as the primary point of contact for all facility-related inquiries. This involves having in-depth knowledge of all sports programs, classes, leagues, and events offered, and effectively communicating this information to members and potential customers.
  </li>
  <li>
   Enforce facility rules and safety procedures. The supervisor is responsible for knowing and executing emergency protocols, including first aid and evacuation procedures, and ensuring that all front desk staff are properly trained in these areas.
  </li>
  <li>
   Monitor and manage the inventory of front desk supplies, such as brochures, forms, and retail items, and place orders as needed to ensure the front desk is always well-stocked.
  </li>
  <li>
   Serve as the main liaison between the front desk team and upper management. This includes preparing and submitting daily reports on key metrics like attendance, sales, and customer feedback, as well as communicating any operational issues or staff needs to the management team.
  </li>
 </ul>
 <p>
  <strong>
   Required Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Communication
  </li>
  <li>
   Costumer focus
  </li>
  <li>
   Negotiation
  </li>
  <li>
   Presentable
  </li>
  <li>
   Leadership
  </li>
  <li>
   Team player
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   5&ndash;7 years of proven Hospitality / Front desk
  </li>
  <li>
   Experience with at least 2&ndash;3 years in as Supervisory/lead role.
  </li>
  <li>
   Previous experience in the sports, fitness, hospitality, or leisure industry preferred.
  </li>
 </ul>
 <p>
 </p>
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Front Desk Supervisor

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