front desk lead

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Natus Hospital Sarjapur Road, Bangalore

<ul><li>Greet patients, attendants, and visitors in a polite and professional manner</li><li>Handle patient registration, admission, and discharge formalities</li><li>Schedule and coordinate doctor appointments and follow-ups</li><li>Guide patients regarding hospital services, departments, and procedures</li><li>Maintain and update patient records accurately in the Hospital Information System (HIS)</li><li>Coordinate with doctors, nurses, billing, and other departments</li><li>Handle phone calls, inquiries, and internal communication efficiently</li><li>Generate bills, collect payments, and issue receipts as per hospital policy</li><li>Verify insurance details and coordinate with TPA/insurance desk when required</li><li>Manage front desk cash, daily reports, and handover at shift end</li><li>Ensure compliance with hospital policies, NABH standards, and patient confidentiality</li><li>Handle patient queries and grievances with empathy and escalate when required</li><li>Maintain cleanliness, discipline, and professional appearance at the front desk</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹25,000.00 - ₹30,000.00 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

FRONT DESK EXECUTIVE

Hilton

<div><p>Front Desk Team Leader</p><p>
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
</p><p>If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
</p><p></p><p>The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
</p><p></p><p><b>What will I be doing?
</b></p><p>As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:
</p><ul><li>Maintain high customer service focus by approaching your job with the customers always in mind.
</li></ul><ul><li>Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
</li></ul><ul><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
</li></ul><ul><li>Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
</li></ul><ul><li>Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
</li></ul><ul><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li></ul><ul><li>Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
</li></ul><ul><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li></ul><ul><li>Agree and implement actions to make improvements to customer service.
</li></ul><ul><li>Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
</li></ul><ul><li>Coordinate with the Housekeeping department to ensure cleaning is followed-up.
</li></ul><ul><li>Maintain guest histories to assist with returning guests.
</li></ul><ul><li>Attend and participate in regular operational and hotel meetings.
</li></ul><ul><li>Communicate goals to the team.
</li></ul><ul><li>Provide city information to guests.
</li></ul><ul><li>Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
</li></ul><ul><li>Ensure the shift is reviewed, and handovers and briefings are carried out.
</li></ul><ul><li>Getting members of the team to work cooperatively with others.
</li></ul><ul><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li></ul><ul><li>Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li></ul><ul><li>Plan ahead and ensure adequate resources are available.
</li></ul><ul><li>Set and agree to departmental objectives for self and team.
</li></ul><ul><li>Attempt to communicate with guests in guest&rsquo;s native language if applicable.
</li></ul><ul><li>Have complete knowledge of operational systems at the Front Office.
</li></ul><ul><li>Carry out any other reasonable duties and responsibilities as assigned.
</li></ul><ul><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
</li></ul><p><b>What are we looking for?
</b></p><p>A Front Desk Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
</p><ul><li>Able to perform moderately complex mathematical calculations without error.
</li></ul><ul><li>Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
</li></ul><ul><li>Able to access and accurately input information using a moderately complex computer system.
</li></ul><ul><li>Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
</li></ul><ul><li>Good interpersonal skills to provide overall guest satisfaction.
</li></ul><ul><li>Able to work under pressure and deal with stressful situations during busy periods.
</li></ul><ul><li>1 to 2 years of related working experience preferred.
</li></ul><p></p><p><b>What will it be like to work for Hilton?
</b></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Team Leader

Ericsson

<div><div><div><div><h2 class="jobSectionHeader"><b>Join our Team</b></h2>
</div><div><p><b>
About this opportunity:</b></p><p></p><p><br>
We are seeking a highly organized Front Office Shift Leader to coordinate and oversee the activities of the front office and its team members, ensuring network operation and MS delivery across all front office domains, as well as efficient front office workflow.</p><p></p><p><b><br>
What you will do:</b></p><br>
<p></p><ul><li>
Coordinate and manage the activities of front office team members engaged in checking network performance and hourly tasks done by the FO team.</li><li>
Organize and assign duties and tasks to front office team members.</li><li>
Monitor FO team members' performance during the shift and make sure that all processes and operation procedures are running smoothly, and ensure duties are completed accurately, efficiently, and promptly.</li><li>
Handling any network incident across all FO domains in a smooth way and providing all needed reports to drive the incident troubleshooting.</li><li>
Handling any network outage crisis and providing a smart way of crisis handling based on the crisis type.</li><li>
Maintain all regular reports, SMSs, notifications, and escalations provided by FO team members on time and according to the formal process.</li><li>
Audit the network behavior regularly during the shift hours.</li><li>
Provide all network reports and all needed audit reports for network operations and team performance.</li><li>
Provide a development plan as a special project for a domain from FO domains and build end to end project.</li><li>
Establish front office team member work schedules monthly and arrange extra shifts for team members and allowances.</li><li>
Maintain attendance controller records and send them to the Human Resources department monthly.</li><li>
Evaluate the performance of front office team members and conduct verbal and written performance evaluations after 30 days, 90 days, and annually as needed.</li><li>
Assist with interviews. Conduct orientation and training on front office policies and procedures.</li><li>
Identify and recommend solutions to front office team members and office issues or problems.</li><li>
Ensure high-quality care for customers by reviewing and replying to concerns or requests and recommending corrective action as appropriate.</li><li>
Assist in disciplinary action as needed in conjunction with the Human Resources department. Document all disciplinary action.</li><li>
Provide all team members the assist in all strategic and development plans.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
The skills you bring:</b></h2>
</div><div><ul><li>Degree in Engineering (preferably Electronics, Computer Science, Telecommunications, or equivalent)</li><li>
5&ndash;8 years&rsquo; experience in a telecommunications or network operations environment</li><li>
Strong understanding of mobile network architecture (2G/3G/4G/LTE, VoLTE, and 5G)</li><li>
Solid knowledge of core networks, IMS, and IP networks</li><li>
Familiarity with Network Management Systems (NMS)</li><li>
Good knowledge of routing and switching (CCNA/CCNP level)</li><li>
Programming/scripting skills are a plus</li><li>
Strong analytical and problem-solving skills to identify trends, patterns, and root causes of network issues</li><li>
Proficient computer skills and ability to use relevant software and tools</li><li>
Accuracy and attention to detail; ability to perform work accurately and thoroughly</li><li>
Ability to multitask and handle more than one task at the same time</li><li>
Ability to work under pressure and complete assigned tasks in stressful situations</li><li>
Flexibility to adapt to changing conditions, new software/tools, and work responsibilities</li><li>
Must be flexible to work a 24/7 rotational shift schedule (day/night/weekend shifts)</li><li>
Proven ability to deliver results and meet customer expectations</li><li>
Customer-service oriented: friendly, helpful, and responsive to network stakeholders</li><li>
Experience leading and supervising teams and effective stakeholder management</li><li>
Excellent verbal and written communication skills in English</li><li>
Team player with a positive, open-minded attitude and commitment to knowledge sharing</li><li>
Maintain confidentiality and comply with company policies, ethics, and values</li><li>
Commitment to creating a learning culture by sharing knowledge, experiences, and skills</li></ul></div></div></div><p><b>
Why join Ericsson?</b></p><p>
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>
<br>
<b>What happens once you apply?</b></p><p>
Click Here to find all you need to know about what our typical hiring process looks like.</p><p>
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><p><b>
Primary country and city:</b> Egypt (EG) || Cairo</p><p><b>
Req ID:</b> 778971</p></div>

Front Office Shift Leader

Grayton Hotel Dubai Managed by Blazon Hotels

<p><b>Job Summary</b><br/>Join our dynamic hospitality team as a Front Office Night Supervisor, where you will lead our overnight front desk operations with energy and professionalism. This pivotal role ensures seamless guest experiences during nighttime hours by supervising front desk activities, managing guest relations, and maintaining operational excellence. Your leadership will foster a welcoming environment, uphold hotel standards, and support a smooth night shift that keeps our guests satisfied and our property secure. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine!</p><p><b>Responsibilities</b></p><ul><li>Oversee all front desk functions during the night shift, including check-ins, check-outs, and guest inquiries</li><li>Supervise night audit procedures to ensure accurate financial and operational records are maintained</li><li>Deliver exceptional customer service by addressing guest needs promptly and professionally</li><li>Manage multi-line phone systems with courteous phone etiquette, directing calls efficiently and providing information as needed</li><li>Coordinate with housekeeping, security, and maintenance teams to ensure guest comfort and safety throughout the night</li><li>Handle guest complaints or issues with diplomacy and resolve them swiftly to uphold guest satisfaction</li><li>Lead and motivate front desk staff, providing guidance, training, and support to maintain high service standards</li></ul><p><b>Experience</b></p><ul><li>Proven experience in hospitality management or hotel front desk operations, preferably with night shift supervision experience</li><li>Strong knowledge of hotel management systems and night audit processes</li><li>Multilingual or bilingual skills are highly desirable to serve diverse guests effectively</li><li>Excellent customer service skills with a friendly, professional demeanor</li><li>Familiarity with guest relations, hotel procedures, and multi-line phone systems</li><li>Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment</li><li>Previous experience working in a resort or similar hospitality setting is advantageous</li></ul><p>Join us in creating memorable experiences for our guests while leading our nighttime operations with enthusiasm and expertise!</p><p>Job Type: Full-time</p><p>Pay: AED1,800.00 - AED2,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you willing to work night shift?</li></ul><p>Experience:</p><ul><li>FO supervisory : 1 year (Required)</li><li>4 or 5 Hotel: 3 years (Required)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Front Office - Night Supervisor

Hampton by Hilton

<p><b>Job Summary</b><br/>We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our hotel&rsquo;s front desk and guest services. The ideal candidate will possess strong hospitality management skills, exceptional customer service abilities, and a passion for creating memorable guest experiences. Bilingual or multilingual proficiency is highly desirable to effectively communicate with diverse clientele. This role is vital in ensuring smooth front desk operations, guest satisfaction, and efficient team management within a vibrant resort environment.</p><p><b>Duties</b></p><ul><li>Supervise and coordinate front desk activities, including check-in/check-out procedures, reservations, and guest inquiries</li><li>Manage guest relations to ensure high levels of satisfaction and resolve any issues promptly</li><li>Train, mentor, and evaluate front desk staff to maintain excellent service standards</li><li>Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette</li><li>Maintain a welcoming atmosphere by providing exceptional guest services and support</li><li>Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations</li><li>Implement hotel policies and procedures related to guest services and safety protocols</li><li>Monitor occupancy levels and assist in managing room allocations efficiently</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in management or supervisory role within a hospitality setting is preferred</li><li>Hospitality experience is required</li><li>Hotel operations experience is preferred.</li><li>Bilingual or multilingual skills is a plus, not required</li><li>Must have availability to work on weekends</li></ul><p>This position offers an opportunity to lead a dedicated team in delivering outstanding guest experiences while advancing your career in the hospitality industry.</p><p>Job Type: Full-time</p><p>Pay: $45,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

PM Front Office Manager

TownePlace Suites by Marriott Colorado Springs Garden of the Gods

<div></div><div><div><div><div><div><div><div><b>JOB OVERVIEW</b></div><div>
The Front Desk Supervisor is responsible for overseeing daily front office operations while supporting housekeeping and overall rooms operations. This role ensures exceptional guest service, smooth operational flow, and compliance with Marriott brand standards. The Front Desk Supervisor leads by example, supports team members across departments, and maintains strong organizational and administrative control of front office functions.</div><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Supervise all aspects of Front Desk operations, ensuring consistent, high-quality guest service</li><li>
Handle guest concerns, complaints, and service recovery professionally and effectively</li><li>
Ensure compliance with Marriott brand standards, policies, and procedures</li><li>
Train, coach, and support front desk associates to maintain service excellence</li><li>
Perform check-in, check-out, reservations, billing, and cash handling duties as needed</li><li>
Maintain strong working knowledge of all aspects of Front Desk and Housekeeping operations</li><li>
Coordinate daily room status with Housekeeping to ensure accurate availability and readiness</li><li>
Support overall rooms operations, including room inspections when required</li><li>
Prepare and place supply orders for front desk, lobby, and guest service items; monitor usage trends to ensure appropriate inventory levels</li><li>
Restock front desk, lobby, and back-of-house supplies as needed, ensuring work areas remain organized, stocked, and guest-ready at all times</li><li>
Prepare guest amenities (welcome items, extended-stay amenities, special requests, loyalty recognitions, etc.) according to brand standards and property guidelines</li><li>
Assist with housekeeping coverage or coordination during staffing shortages or high occupancy</li><li>
Demonstrate proficiency in FOSSE for reservations, billing, reporting, and night audit support</li><li>
Utilize Microsoft Office for reports and communication</li><li>
Prepare and manage staff schedules to meet business needs and control labor costs</li><li>
Process payroll accurately and on time</li><li>
Maintain a high level of organization across all front office functions</li><li>
Complete inventory tracking and end-of-month inventory procedures</li><li>
Assist management with reports, audits, and operational documentation</li><li>
Lead shifts independently when required</li><li>
Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts</li><li>
Support cross-training and teamwork across departments</li><li>
Other duties as assigned by management</li></ul><div></div><div><b><br>
QUALIFICATIONS AND REQUIREMENTS</b></div><div></div><div><b><br>
Education &amp; Experience</b></div><ul><li>
Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property</li><li>
Previous supervisory or leadership experience preferred</li></ul><div></div><div><b><br>
Required Skills/Abilities</b></div><ul><li>
Proficiency with FOSSE</li><li>
Proficiency with Microsoft Office</li><li>
Excellent organizational and time-management skills</li><li>
Ability to multitask and prioritize in a fast-paced hotel environment</li><li>
Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations</li></ul><div></div><div><b><br>
Schedule</b></div><div>
The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</div><div></div><div><b><br>
Physical, Mental and Environmental &amp; Technical Demands</b></div><div>
Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.</div><div></div><div><b><br>
Grooming</b></div><div>
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.</div><div></div><div><b><br>
STANDARD SPECIFICATIONS</b></div><div></div><div><br>
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</div><div></div><div><br>
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</div><div></div><div><br>
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div></div></div></div></div></div></div><p></p>

Front Desk Supervisor

Search 10000+ Front desk lead jobs near you this January. New roles added regularly across leading industries. Apply today.